Guest service representative jobs in Nebraska

←Back to all jobs at Holiday Inn Express & Suites Omaha Downtown - Airport Guest Service Representative 2nd Shift The Holiday Inn Express Downtown Omaha is looking for Front Desk Team Members!!!! We have a great team!!! We Are All-In for You! Team atmosphere with excellent management! Competitive pay structure and incentives! Employee worldwide IHG room rates and discounts Great opportunities for career advancement New Genesis Gym employee rate We Will Count on You to… Must be flexible and a team player! Greet and engage with guests in a positive, caring, and professional manner Provide superior and conscientious service to guests from arrival to check-out Achieve exceptional ratings on guest service scores Process guest payments and carefully resolve issues Respond promptly to all requests from guests and management in a positive manner Complete daily tasks to ensure standards of cleanliness Ensure areas are maintained in an attractive and orderly manner Let's Get Together! Apply on this site! Stop by the property directly at 2431 Farnam St, Omaha, NE 68131, and fill out an initial job application Check out our Careers Page! *************************** Anant is an Equal Opportunity Employer Anant is an Equal Opportunity Employer and does not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law. Anant Enterprises Anant is an industry leader in hotel development, construction in the Midwest and owns and manages 10 hotels in Nebraska. Our hotel brands include Aloft, EVEN Hotel, Holiday Inn, Holiday Inn Express, and Fairfield Inn & Suites. We believe in our core values of Integrity, Transparency, and Having Fun! To learn more about us, check out our website at ******************* Please visit our careers page to see more job opportunities. Please visit our careers page to see more job opportunities.

Job Summary: The Guest Service Representative is the first point of contact for guests in a hospitality setting. This role is responsible for providing exceptional customer service, addressing guest inquiries, and ensuring a positive guest experience throughout their stay. Key Responsibilities: Greet and welcome guests upon arrival in a friendly and professional manner. Check-in and check-out guests accurately and efficiently, handling all related paperwork. Respond to guest inquiries regarding amenities, services, and local attractions. Assist with reservations and modifications through various channels (phone, email, online). Handle guest complaints and concerns with empathy and seek resolution to ensure satisfaction. Maintain accurate records of guest interactions and transactions in the property management system. Collaborate with housekeeping and maintenance teams to ensure guest accommodations are up to standard. Provide information regarding hotel policies, procedures, and emergency protocols. Uphold a high standard of cleanliness and organization in the front desk area. Qualifications: High school diploma or equivalent; additional education in hospitality or related field is a plus. Previous experience in a customer service role, preferably in the hospitality industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficient in using computer systems and software applications related to hotel operations. Ability to work flexible hours, including evenings, weekends, and holidays. Skills: Customer-focused with a friendly and approachable demeanor. Ability to multitask and manage time effectively. Professional appearance and behavior. Knowledge of local area and attractions is an advantage.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Paid time off Parental leave Training & development Vision insurance General Purpose: Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customers residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management. Essential Duties: Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation. Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner. Responsible for safeguarding all monies collected while in the field. Responsible for the proper care and movement of all merchandise in transport. Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customers residence promptly. Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered. Answers the phone by the second ring in a pleasant and professional manner. Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves. Carefully check rental (lease) returns and promptly refurbish to like new condition. Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner. Handles customer service issues in a professional manner. Other Duties: Responsible for cleanliness of the backroom and the assigned company vehicle. Responsible for helping receive new merchandise. Additional duties, as time permits include: Take customer order forms for the customers. Verify customer order forms Commit to achieving customer and revenue growth Assist in store cleaning Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals. Requirements: High school diploma, GED, or equivalent work experience. Must have a valid drivers license and a good driving record. Must have DOT certification (if required by law in your state). Must complete the training program and have one year of experience in a job requiring customer contact. Must be able to lift and carry loads up to seventy-five (75) pounds. Required Skills: A high degree of precision, accuracy, coordination, and knowledge of operational procedures. Ability to understand oral and written instructions. Ability to read, write and perform arithmetic functions quickly and accurately. Ability to reason and make independent decisions. Ability to manage situations with customers and associates. After training, working knowledge of all products in the inventory. Efforts, Demands, and Conditions: Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required. Must be able to cope with the emotional and mental stress associated with dealing with people and situations. Required to use a hand truck to move merchandise. Work is normally performed in the store, in the field, and in customers homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions. Attending company or Premier Corp, Training Sessions may be necessary. Relationships: Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.

Benefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Paid time off Parental leave Training & development Vision insurance General Purpose: Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer's residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management. Essential Duties: Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation. Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner. Responsible for safeguarding all monies collected while in the field. Responsible for the proper care and movement of all merchandise in transport. Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customer's residence promptly. Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered. Answers the phone by the second ring in a pleasant and professional manner. Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves. Carefully check rental (lease) returns and promptly refurbish to “like new” condition. Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner. Handles customer service issues in a professional manner. Other Duties: Responsible for cleanliness of the backroom and the assigned company vehicle. Responsible for helping receive new merchandise. Additional duties, as time permits include: Take customer order forms for the customers. Verify customer order forms Commit to achieving customer and revenue growth Assist in store cleaning Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals. Requirements: High school diploma, GED, or equivalent work experience. Must have a valid driver's license and a good driving record. Must have DOT certification (if required by law in your state). Must complete the training program and have one year of experience in a job requiring customer contact. Must be able to lift and carry loads up to seventy-five (75) pounds. Required Skills: A high degree of precision, accuracy, coordination, and knowledge of operational procedures. Ability to understand oral and written instructions. Ability to read, write and perform arithmetic functions quickly and accurately. Ability to reason and make independent decisions. Ability to manage situations with customers and associates. After training, working knowledge of all products in the inventory. Efforts, Demands, and Conditions: Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required. Must be able to cope with the emotional and mental stress associated with dealing with people and situations. Required to use a hand truck to move merchandise. Work is normally performed in the store, in the field, and in customers' homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions. Attending company or Premier Corp, Training Sessions may be necessary. Relationships: Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates. Compensation: $17.00 per hour Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today's world. We offer a program with unique features focused on improving our customers' lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier's excellent performance are our core values: Respect, Listen, and Respond Compassion with Accountability Integrity Above All Together We Succeed As an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry. I acknowledge that each independent Premier Rental Purchase franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Premier Rental Purchase Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Premier Rental Purchase Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Property Description Join the passionate and dynamic team at The Scarlet, A Tribute Portfolio Hotel, where bold style and unforgettable experiences come together! Located in the heart of Lincoln, Nebraska, our boutique hotel is known for its unique design, vibrant atmosphere, and exceptional guest service. With thoughtfully designed guest rooms, creative dining at our signature restaurant, and inspiring event spaces, The Scarlet offers a one-of-a-kind environment where your talents can shine. We're looking for energetic, service-driven individuals who are ready to create memorable moments and grow their hospitality careers in a culture built on teamwork, creativity, and excellence. If you're passionate about delivering personalized service and thrive in an innovative, high-energy setting, The Scarlet is the perfect place to take your career to the next level. Apply today and be part of something extraordinary! Overview Are you an energetic, people-loving, go-getter who thrives on creating unforgettable guest experiences? Join our team as a Front Desk Agent at The Scarlet Hotel, where small-town generosity meets modern innovation. We're a hub of style, connection, and creativity - bringing together travelers, students, alumni, and locals all seeking an authentic taste of Nebraska. When you stay at The Scarlet, you're not just a guest - you're one of us. As a Front Desk Agent at The Scarlet Hotel, you'll be the first friendly face our guests meet - setting the tone for an exceptional stay. You'll deliver outstanding customer service through smooth, accurate check-ins and check-outs, prompt and professional communication, and a genuine passion for helping others. From sharing local dining and attraction tips to collaborating with other departments for seamless guest experiences, you'll ensure every visitor feels valued and connected. With strong attention to detail, a proactive mindset, and pride in maintaining an organized front desk, you'll help make The Scarlet a place where every guest feels like one of us. If you're ready to grow your hospitality career in a fun, fast-paced, and community-driven environment that celebrates school pride and genuine connection - Go Big Red! Qualifications Previous experience in a customer service role, preferably in a hotel or hospitality environment Excellent communication and interpersonal skills Previous cash handling experience required Strong problem-solving abilities and the ability to remain calm under pressure Proficiency in computer systems and knowledge of hotel property management software Outstanding organizational and multitasking skills Availability to work flexible schedules, including evenings, weekends, and holidays High School diploma or equivalent Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication. When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results. HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved. We are currently searching for a Front Desk Agent for the Baymont by Wyndham/Penny's Diner in Fremont, NE. Why Work With Us? It's a fun company to work for! We recognize efforts and reward results Great benefits package, including industry leading 401K Promotional opportunities with a growing company Responsibilities Greet guests and manage check-ins and check-outs Handle reservations, cancellations, and room assignments Assist guests with questions, directions, and local recommendations Address and resolve guest concerns professionally Maintain accurate guest records and room key inventory Support front desk operations as needed Requirements: Experience with an IHG branded hotel highly desired Be able to manage time effectively, complete required tasks on time Knowledge of and ability to operate computer equipment and the reservations system. Education & Experience: High School diploma or equivalent required Stable work history required Strong understand of Microsoft Office products (Excel, Word, Outlook) Need to be a team player - if you like to work on an island by yourself, this won't be a good fit for you! Must be able to convey information and ideas clearly Must maintain composure and objectivity under pressure Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description Our Guest Relations Coordinator/ receptionist is vital to upholding dignity in life for everyone who walks through the doors at Sumner Place by being a hospitable presence and anticipating guests' needs. This is a full-time position. The hours are every Monday-Friday, 8:30 am - 4:30 pm. Daily tasks include: Greeting and welcoming visitors to Sumner Place Answering and transferring phone calls Completing/updating projects using a variety of computer programs Anticipating people's needs to provide an exceptional hospitable experience Qualified candidates will be proficient in Microsoft programs and Canva and able to operate a telephone switchboard, copier, fax, and other office equipment. They will possess high personal integrity, a caring attitude, and have passion for hospitality and serving older adults. Our Guest Relations Coordinator sits consistently through the day but must be able to bend, stoop, and twist to complete routine job duties. Benefits include the following: Student Loan Reimbursement (up to $30,000!) Earned Wage Access - receive your pay the same day! Medical - including options to receive medication for free and an option to have 100% health coverage if you have access to an alternative medical plan! Vision Free individual dental EAP with free counselling services 401K with employer matching Flexible Spending Accounts for medical and dependent care And more! We would love for you to join our excellent team providing quality care to our wonderful residents! Sumner Place is a Certified Great Place to Work , has a 4-star CMS rating, and is an AHCA Silver Award Recipient! #hc213503

←Back to all jobs at EVEN Hotels Front Desk Agent - Weekends required Keep Active Host | Front Desk Agent At EVEN Hotels, our core mission is to Enable Wellness in Travel. We provide a thoughtful lifestyle offering for travelers seeking more options to stay healthier and balanced away from home. Our hotels and wellness-savvy colleagues offer guests a best-in-class fitness experience, healthier food options, and flexible working spaces. We inspire our guests to stay on track with their wellness routines so they can be at their best and achieve more. This position is 7am - 3pm & 3pm - 11pm. It includes every weekend. As a member of the EVEN Hotels team, you'll bring your passion for wellness, encouraging others, and building connections with every interaction: Inspire our guests to stay on track with wellness while on the road Enliven Wellness through our passion, knowledge, and resources available to ensure balance and holistic well-being Be Encouraging by recognizing our guests' achievements and offering positive words of encouragement and suggestions Get Personal to understand our guest's wellness goals and help them maximize their wellness journey while traveling Keep Active Host - Position Highlights Deliver superior customer service to ensure guests are taken care of by delivering a guest experience that is unique and brings the EVEN Hotels brand to life Deliver Core Guest Services greet EVEN Hotels guests with the signature greeting, provide hand towel and water, registration/check-in/out luggage assistance, guest services, and support, and familiarization with hotel facilities Support wellness by engaging guests with expertise at the Wellness Wall and Athletic Studio, and cross-train as an Eat Well Host Your Day to Day Welcome and provide personal recognition promptly and professionally to guests upon arrival Offer each guest a welcome drink upon arrival, complete the check-in transaction efficiently, describes the hotel services, and demonstrate the Wellness Wall and applicable guests mobile device applications Interact with guests to discover their wellness needs and offers options to help guests make healthier choices during their stay Upsell and Enroll new guests into IHG Rewards Club program Extend invitations to hotel wellness programs and best support the guest's wellness routines Monitor Athletic Studio, keeps equipment clean, and ensure fresh water is available at all times Demonstrate proper use of fitness equipment as requested Answer phones in a prompt and courteous manner Operate the retail sundry sales area and keep shelves stocked and organized Ensure billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner Process cash and credit card transactions according to standard operating procedures, including posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank What We Offer 401(k) with match Dental insurance Employee IHG Room Discounts Life insurance Paid time off Vision insurance Fun & Energetic work culture Employee Rate Genesis Gym Membership Team Wellness Focus on People Share own wellness journey with colleagues and guests Leverage the support of other team members and departments to enhance the guest experience Communicate and coordinate with other departments to provide and receive insight about guest needs, requests, and complaints Anant is an Equal Opportunity Employer Anant is an Equal Opportunity Employer and does not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law. Anant Enterprises Anant is an industry leader in hotel development, construction in the Midwest and owns and manages 10 hotels in Nebraska. Our hotel brands include Aloft, EVEN Hotel, Holiday Inn, Holiday Inn Express, and Fairfield Inn & Suites. We believe in our core values of Integrity, Transparency, and Having Fun! To learn more about us, check out our website at ******************* Please visit our careers page to see more job opportunities.

Our Guest Relations Coordinator/ receptionist is vital to upholding dignity in life for everyone who walks through the doors at Sumner Place by being a hospitable presence and anticipating guests' needs. This is a full-time position. The hours are every Monday -- Friday 8:30 am -- 4:30 pm. Daily tasks include: Greeting and welcoming visitors to Sumner Place Answering and transferring phone calls Completing/updating projects as needed using a variety of computer programs Anticipating people's needs to provide an exceptional hospitable experience Qualified candidates will be proficient in Microsoft programs and Canva and able to operate a telephone switchboard, copier, fax, and other office equipment. They will possess high personal integrity, a caring attitude, and have passion for hospitality and serving older adults. Our Guest Relations Coordinator sits consistently through the day but must be able to bend, stoop, and twist to complete routine job duties. Benefits include the following: ✅ Student Loan Reimbursement (up to $30,000!) ✅ Earned Wage Access - receive your pay the same day! ✅ Medical -- including options to receive medication for free and an option to have 100% health coverage if you have access to an alternative medical plan! ✅ Vision ✅ Free individual dental ✅ EAP with free counselling services ✅ 401K with employer matching ✅ Flexible Spending Accounts for medical and dependent care ✅ And more! We would love for you to join our excellent team providing quality care to our wonderful residents! Sumner Place is a Certified Great Place to Work , has a 4-star CMS rating, and is an AHCA Silver Award Recipient!

Hotel Night Auditor, Moxy Omaha Downtown Join a 2025 USA Today Top Workplace Winner! Starting at $18.00/hour, experienced candidates may qualify for a higher wage Flexible availability required on Monday to Friday, Weekends, and Holidays Open to Overnight shifts from 11 pm to 7 am Hospitality experience at the desk is preferred. All shifts are overnight shifts. Our friendly and attentive Hotel Night Auditor is committed to going the extra mile to deliver high-quality service to our guests while performing nightly balancing duties, daily paperwork and shift reports related to the property's business transactions. How do I make an impact on my team? Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records Greet and interact with guests in a warm, friendly and professional manner Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs Promptly handle guest service requests and guest complaints to meet and exceed guest expectations Make reservations, check-in and check-out guests, process payments Perform tasks such as answering phones, maintain a cash drawer, operate office equipment Ensure guest and property safety by knowing all safety, security and emergency procedures Why You'll Love Working HereThe Hotel Night Auditor position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Omaha Downtown. What does success look like in this role? Ability to work overnight from 11:00 p.m. until 7:00 a.m. Understanding of general accounting practices and ability to compile facts and figures Strong oral and written communication and interpersonal skills Motivated to maintain excellent customer service reputation Strong attention to detail, organization and follow-up abilities Ability to be patient and creatively problem solve What Will You Get At NCG Hospitality? The Moxy Omaha Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. Career Development Personalized career pathing and skill development Leadership and mentorship programs Educational and certification reimbursement Team Member Perks Worldwide hotel discounts and free stays at NCG Hospitality managed hotels Catch of the Day - earn bonuses for going above and beyond to support team and guests Everyone Sells - earn cash for bringing in business to our properties Paid Volunteer hours - Earn money for community service Health & Wellness Benefits Medical, dental, and vision plans Paid sick time and Paid Time Off Virtual telehealth access and employee assistance resources Monthly health and fitness reimbursement programs Financial Support Same-day pay options Referral bonus - earn cash for bringing great team members 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2% Ready To Grow With Us?Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. NCG Hospitality is proud to be an Equal Opportunity Employer. Compensation: $18.00 per hour

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for The Farnam, Autograph Collection in Omaha, NE. Night Auditor: Overnight Shift 11 PM-7 AM, Full-Time Hourly Salary: $18.50 per hour Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Check guests in, issue room keys, and provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record and process all guest calls, messages, requests, questions or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Issue, control and release guest safe-deposit boxes in line with hotel procedures. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds / 23 kilograms. Handling objects, products and computer equipment. Basic computer skills to operate various property management and reservations systems, etc. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

Night Auditor/Front Desk Agent Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication. When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results. HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved. We are currently searching for a Night Auditor/Front Desk Agent. Why Work With Us? It's a fun company to work for! We recognize efforts and reward results Great benefits package, including industry leading 401K Promotional opportunities with a growing company Requirements: Proven experience as a Night Auditor or in a similar hospitality role Strong customer service and communication skills Excellent math and problem-solving abilities Proficient in Microsoft Office and hotel reservation systems Detail-oriented with strong multitasking and time management skills Ability to stay calm and professional under pressure Available to work overnight shifts Education & Experience: High School diploma or equivalent required Stable work history required Night Audit Responsibilities Check in guests, answer phones and take reservations Respond to guest complaints, requests and emergencies Process invoices, post checks to vendors and distribute employee checks Reconcile accounts Balance the cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Help prepare for forecasts and audits Front Desk Agent Responsibilities Handle guest check-ins, check-outs, room assignments, and special requests Take, modify, and cancel reservations according to hotel policies Follow proper credit and cash handling procedures Resolve guest concerns and assist with customer inquiries; provide information about hotel services and local attractions Maintain key inventory and request re-keying as needed Verify accuracy of guest registration and payment details Perform additional duties as assigned by the General Manager HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

←Back to all jobs at Aloft Omaha West Night Auditor Part-Time Introduction: We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage the front desk during the overnight shift, including handling guest check-ins and check-outs Answer phone calls and respond to online inquiries in a timely and professional manner Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports Monitor and maintain inventory of supplies and equipment Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a night auditor or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Excellent attention to detail and problem-solving skills Flexibility to work overnight shifts, including weekends and holidays Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.

Balance room, restaurant, and bar daily work. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next-day operations. In addition, works as a front desk agent during shift as needed. Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet the hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to break down revenue, covers, server tips paid out, and settlements by type and cashier. Run audit reports/journals. Make corrections and adjustments and handle all computer problems that might occur throughout their shift. Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next-day operations. Perform other duties and responsibilities asked by the Controller. Ensure all reports and backup vouchers are complete and filed properly. Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. Accounting Clerk and or Controller. Review and correct discrepancies in the Front Desk System. Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next-day operations. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including the number of guests and room rate. Make an appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor/manager. Reports accidents, injuries, near misses property damage, or loss to supervisor/manager. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested by the supervisor/manager. KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider an equivalent combination of acceptable education and experience providing the knowledge, skills, and abilities cited below, when applicable Any combination of education and experience equivalent and graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills, and abilities. High school diploma preferred. Prior hospitality experience is highly preferred, but not required. Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc. Basic mathematical skills and ability to operate a 10-key by touch. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions. Ability to access and accurately input information using a moderately complex computer. Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills. Hearing and visual ability to observe and detect signs of emergencies. PHYSICAL DEMANDS Ability to stand and move throughout the front office and continuously performs essential job functions. Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing, and smiling. EOE/M/F/Vet Disabilities

←Back to all jobs at Holiday Inn Downtown Omaha - Downtown Airport Night Audit Full-Time Introduction: We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage the front desk during the overnight shift, including handling guest check-ins and check-outs Answer phone calls and respond to online inquiries in a timely and professional manner Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports Monitor and maintain inventory of supplies and equipment Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a night auditor or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Excellent attention to detail and problem-solving skills Flexibility to work overnight shifts, including weekends and holidays Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.

The Night Auditor is responsible for balancing the daily financial transactions of the hotel, ensuring guest satisfaction, and maintaining a safe, quiet, and welcoming environment during overnight hours. This role combines accounting tasks with front desk duties to support the smooth operation of the property Responsibilities Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests Verify and swipe credit cards for authorization using electronic acceptance methods Handle cash, make change and balance an assigned house bank Post charges to guest rooms and/or house accounts as needed Retrieve messages, mail and facsimiles for guests as requested Research and perform revenue audit function Upon completion of audit, input information into general ledger system File paid invoices in night audit packs Research and respond to charge inquiries on a timely basis Send copies of guest folios on a timely basis via fax or mail File registration cards in suite number order Notify guests of incoming faxes using the message function on the computer Qualifications High school graduate One year Accounting experience Fluency in job related English, both verbal and non-verbal Provide legible communication and directions Compute basic mathematical calculations (add, subtract, multiply and divide numbers) #Magnolia

We are seeking an enthusiastic Hotel Night Auditor to join our team at the South Sioux City Marriott Riverfront, where we strive to provide the best customer service experiences. Responsibilities Review all arrivals and depatures Perform all Night Audit duties, including posting of Room & Tax, balancing guest accounts, ensure accurate entry of guest reservation and profile information, telephones, F & B outlets, processing No Show and Pre-paid Reservations, ensure accurate registration Explain and provide any promotional items to each guest checking in Respond promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met Complete the maintenance log whenever a complaint is reported Maintain all areas of the front desk Take the initiative to greet guests in a friendly and warm manner Other duties as assigned Qualifications Must be reliable, this is a part-time position High School diploma/GED required Previous experience in hospitality preferred Customer service experience required Experience handling cash, credit card procedures, and use math concepts Attention to detail and organized Benefits PTO Competitive Pay Hotel Room Discounts Ongoing Training and Career Development About Us: South Sioux City Marriott Riverfront is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are seeking a friendly, detail-oriented Customer Support Representative to provide exceptional service to our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure a positive customer experience across all communication channels. Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, or social media Resolve customer issues and complaints in a professional and timely manner Provide accurate information about products, services, and company policies Document customer interactions and maintain records in CRM systems Escalate complex issues to the appropriate department when necessary Follow up with customers to ensure issue resolution and satisfaction Meet or exceed performance metrics such as response time and customer satisfaction Maintain a positive, empathetic, and professional attitude at all times

Night Auditor/Front Desk Agent Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication. When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results. HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved. We are currently searching for a Night Auditor/Front Desk Agent for the Baymont by Wyndham/Penny's Diner in Fremont, NE. Why Work With Us? It's a fun company to work for! We recognize efforts and reward results Great benefits package, including industry leading 401K Promotional opportunities with a growing company Requirements: Proven experience as a Night Auditor or in a similar hospitality role Strong customer service and communication skills Excellent math and problem-solving abilities Proficient in Microsoft Office and hotel reservation systems Detail-oriented with strong multitasking and time management skills Ability to stay calm and professional under pressure Available to work overnight shifts Education & Experience: High School diploma or equivalent required Stable work history required Night Audit Responsibilities Check in guests, answer phones and take reservations Respond to guest complaints, requests and emergencies Process invoices, post checks to vendors and distribute employee checks Reconcile accounts Balance the cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Help prepare for forecasts and audits Front Desk Agent Responsibilities Handle guest check-ins, check-outs, room assignments, and special requests Take, modify, and cancel reservations according to hotel policies Follow proper credit and cash handling procedures Resolve guest concerns and assist with customer inquiries; provide information about hotel services and local attractions Maintain key inventory and request re-keying as needed Verify accuracy of guest registration and payment details Perform additional duties as assigned by the General Manager HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.