Guest service representative jobs in Nevada

Full-time, Part-time Description At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people , that are ready to treat guests and each other with respect and make each day at work fun. Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun) Pay Range : $13 -$16 per hour +tips *Housing options available after 90 days* The Slots Guest Service Representative provides friendly, courteous and efficient service to customers in assigned area(s); through teamwork with floor cashiers, ensure prompt response to all customers' needs. Works between Maverick and Gold Country. ESSENTIAL JOB FUNCTIONS: Safeguards company assets at all times. Circulates about the slot machine area assigned. Through teamwork in assigned areas, ensures good customer service and prompt response to customer needs at all times. Prepare or approves all slot payout vouchers for fills and jackpots. Assists in resolving all customer disputes. Observes strict confidence in regards to company related matters. Makes minor repairs and adjustments to slot machines as needed. Cleans interior/exterior of slot machines. Answers customer complaints and questions regarding slot machines within his/her authority and ability to do so. For level 2 - Exceptional attitude & service. Ability to process jackpots on JDUs without assistance. Can perform minor repairs (bill jams, machine resets, etc.). Basic knowledge of Play Maverick loyalty program. Basic knowledge of game offerings. For level 3 - Meets all Level 2 criteria. Basic knowledge of MICS. Thorough knowledge of Play Maverick loyalty program. Excels with club enrollments. Able to properly train new hires. Advanced knowledge of game product, mechanics, and payouts. For level 4 - Meets all Level 3 criteria. Expert on jackpot processing, loyalty club, example for excellent customer service, proven loyalty and champion of the company. Create a friendly atmosphere for guests and coworkers Performs related and/or other duties as required. Requirements Be 21 years of age. High School graduate or GED Ability to obtain and maintain State of Nevada Gaming Card. Be able to work in a standing position for long periods of time (up to 8 hours). Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision. Outgoing personality, positive attitude strong communication skills, and pleasant/clean appearance. This position typically works verity of shifts, including weekend and holidays. Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding. Possess basic math skills and have the ability to handle money. Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs. Punctuality and regular and reliable attendance. Honesty and Integrity Team Members Will Enjoy: • Paid Time Off • Flexible schedules • Medical, Vision, and Dental insurance • Short-Term/Long-term Disability Insurance • Education Reimbursement up to $5,250 annually • 401k plan • Employee meal discount program • And more! Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants. Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers. Salary Description $13 - $16 + tips /DOE

About DTP Companies: We are a group of passionate people committed to helping to transform Downtown Las Vegas into the most community-focused large city in the world. We are doing that by inspiring and empowering people to follow their passions to create a vibrant, connected urban core. About the Downtowner Boutique Hotel: A Newly Remodeled Vintage Hotel with a Palm Springs vibe has a bar lobby, 6-hole putting course, and pool. Job Summary: As a Guest Service Representative, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. Your role will involve handling reservations, addressing guest inquiries, and resolving any issues that arise during their stay. Your professionalism, communication skills, and commitment to guest satisfaction will be key to creating a memorable experience for our visitors. Key Responsibilities: Guest Check-In/Check-Out: Welcome guests upon arrival with a warm and friendly attitude. Efficiently process guest check-ins and check-outs, ensuring all necessary information is accurately recorded. Provide guests with information about hotel facilities, services, and local attractions. Reservation Management: Handle reservations and cancellations, including modifications and special requests. Manage room assignments and ensure that guests are accommodated according to their preferences. Guest Relations: Address and resolve guest complaints or concerns promptly and professionally. Assist with special requests, such as room upgrades, additional amenities, or transportation arrangements. Communication and Coordination: Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met. Provide clear and accurate information to guests about hotel policies and procedures. Administrative Duties: Maintain accurate records of guest interactions, transactions, and feedback. Process payments and handle credit card transactions securely. Barback Duties: Prepare and serve alcoholic and non-alcoholic beverages according to recipes and customer preferences. Maintain cleanliness and organization of the bar area, including washing glassware and cleaning surfaces. Manage inventory, restock supplies, and track drink orders accurately. Safety and Security: Ensure the safety and security of guests and hotel property by following established procedures. Report any suspicious activities or safety hazards to management and/or the appropriate authorities. Team Collaboration: Work collaboratively with other team members to maintain a high standard of service and operational efficiency. Participate in training and development programs as required Miscellaneous: Performs all other job-related duties as assigned Qualifications: High school diploma or equivalent Two (2) years of previous experience in a customer service or hospitality role, preferably in guest relations Six (6) months of previous barback experience Ability to get and maintain TAM, Sheriff's card, and Health Card Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle multiple tasks and work effectively under pressure. Proficiency in using computer systems and hotel management software. A positive, professional demeanor and a passion for providing exceptional guest service. Working Conditions: Ability to work various shifts is required, including evenings, weekends, and holidays. Requires standing for extended periods and lifting of light to moderate weight items. Exposure to a busy front desk environment with frequent guest interactions. Benefits: Full Time employees can sign up for medical, dental, vision, life, & disability benefits after 30 days of employment. All employees are eligible for 401K after 6 months of employment during their quarterly enrollment period. Paid Time Off available after 90 days of employment. ***If you are having issues with the APPLY button, try refreshing first or clearing your browser data***

To accurately and efficiently correct minor machine malfunctions, process fills and jackpots, monitor slot players and slot games in your assigned area All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures. Essential Duties & Responsibilities: * Pays jackpots as required and ensures that the procedures include the jackpot celebration tasks. * Accepts responsibility for an imprest bank or pouch in order to dispense funds for jackpots. * Accepts responsibility for a zone or section on the casino floor and monitor slot players and slot games in that area. * Maintains complete knowledge of and comply with all departmental policies and procedures. * Replenishes bank to assigned impressed level as required. * Redeems TiTo tickets and play the Guest the appropriate amount. Additional Duties & Responsibilities: * Evaluates operating procedures, recommend changes and implement approved changes. * Responds to and opens tilted slot machines to determine if maintenance is required, completes minor maintenance on slot machines or write-ups for slot machines that require a slot technician. * Completes all paperwork in accordance with Nevada Gaming Regulations and approved Venetian Resort Hotel Casino standards. * Identifies Guests playing slot machines without VPC cards and informs them of the benefits of becoming a club member. * Promotes current and future promotions to each Guest. * Provide a service or assistance to meet the needs of a guest, client or customer. * Provide a service or assistance to meet the needs of a guest, client or customer. * Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department. * Comply with policies and procedures of the department or section in order to complete service satisfactorily. Additional Duties & Responsibilities: * Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service. * Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity. * Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. * Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed. * Consistent and regular attendance is an essential function of this job * Performs other related duties as assigned Company Standards of Conduct All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct Additional Duties & Responsibilities: Minimum Qualifications: * 21+ years of age. * Proof of authorization/eligibility to work in the United States * High school Diploma or equivalent. * Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form. * Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts. * Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards. * Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards. * Work varied shifts, including weekends and holidays. * Must have a minimum of 6 months experience as a cashier or in slot operations. * Must be able to communicate in English both oral and written. * Must possess excellent cash handling skills and strong basic math. * Ability to perform job functions with attention to detail, speed and accuracy; prioritize and organize; follow directions and procedures thoroughly; work cohesively co-workers and subordinates as part of a team; work independently. * Ability to handle a significant number of Guests with outstanding Guests service skills. * Ability to handle a substantial imprest bank with excellent cash handling skills. * Adhere to Regulation 6A/Title 31 requirements and successfully pass testing. * Physical ability to access all areas of the property. Physical Requirements: * Must be able to lift and carry a minimum of 20 pounds. * Physical ability to access all areas of the property. * Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke. * Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. * Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives. * Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner. * Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.

We are currently looking to hire exceptional customer focused individuals to join our team as Front Desk Attendants within Guest Services. Guest Services Front Desk Attendants will serve as an integral staple in welcoming and assisting our rink guests at City National Arena. Primary Responsibilities: Greets, registers guests in programs, check-in people for skating, assists with requests in an efficient, warm, and friendly manner Sort, log, and sign for incoming mail and messages Records and communicates guests' special requests and problems to the appropriate department and ensures they are addressed in a timely and acceptable manner Answers the City National Arena general line and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures Check the City National Arena voicemail and email Knows general information and pricing of all City National Arena Programs. Also needs to know program beginning and end dates, as well as when sign-ups begin and end for those programs Maintains the cleanliness and organization of the front desk area Will have the opportunity to work in other areas of City National Arena including but not limited to Birthday Party Host/Hostess Key Competencies and Experience: High School diploma or equivalent Highly organized and detail-oriented and able to thrive in a fast-paced, intense environment Exhibit exceptional customer service Excellent verbal and written communication skills Ability to demonstrate a flexible can-do attitude Self-starter, pro-active, highly motivated Schedule Overview:The schedule may vary. Candidates must be prepared to work nights, weekends and holidays.Our Culture: No Ego, 'We' not 'Me' approach to everything we do Positive Energy Relentless work ethic Always advance We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Welcome to WeServe ! We're building the future of live entertainment event staffing. Come join us! Now Hiring Ushers for Las Vegas Golden Knights 2025 Season, Bruno Mars, Pitbull, Las Vegas Aviators, Penn & Teller, Criss Angel, Scorpions & More! We are looking for Ushers & Ticket Scanners. Previous special live event experience is preferred but not required. WeServe provides our services to the following venues: T-Mobile Arena The Colosseum at Caesar's Palace Dolby Live PH Live Theater The Cosmopolitan Las Vegas Ballpark Outdoor Festivals, Sporting Events & More! We're thrilled you're considering working with us. You'll be joining a friendly, fun, fast-paced, customer service focused, and inspiring community. Our team members come to WeServe via diverse paths - we have backgrounds in hospitality, education, gaming, law enforcement, retail, healthcare etc. These are part-time/on-call positions. If this sounds exciting to you... WE WANT YOU ON OUR TEAM! Visit our Website! ****************** All Candidates MUST MEET the following criteria: * Are you energetic? * Can you stand/walk for 5 hours at a time? * Are you trustworthy, personable, dedicated, responsible, and self-motivated? * Are you ambitious and adventurous? * Do you enjoy smiling and have a strong sense of values? * THE ABILITY AND WILLINGNESS TO WORK 4-8 EVENTS PER MONTH * BE AVAILABLE FRIDAY AND/OR SATURDAY NIGHTS * Ongoing access to email and text messages (for scheduling purposes) * Have a High School Diploma or GED Certificate/Transcript * Have a valid Driver's License or State ID * Have a Social Security Card * Is a citizen of the United States or lawfully entitled to remain and work in the United States * Is of good moral character and temperate habit * The ability to communicate in English both verbally and in writing * Have reliable transportation * Have NOT been convicted of a felony or a crime involving moral turpitude or the illegal use or possession of a dangerous weapon Appearance/Attire - It is important that you exhibit a professional appearance, which will include but not limited to men's hair being neatly trimmed and above the collar. Hair should be of natural color. Mustaches must be neatly trimmed and not extend past the corner of the mouth. Tattoos must be covered. Sideburns are not to extend past the opening of the ear. No Hair Coverings allowed. No piercings and facial tattoos. Nails should be no longer than a quarter of an inch from the tip of your fingers. It is important that you exhibit a professional appearance, which will include but not limited to Women are only allowed to wear stud earrings and no excessive jewelry. Tattoos must be covered. Hair clips / headbands must be of neutral color. Women's hair should be of natural hair color. No Hair Coverings allowed. No piercings and facial tattoos. Nails should be no longer than a quarter of an inch from the tip of your fingers. Equipment and Wear - Normal attire will consist of a Black suit coat, long sleeve white button down dress shirt, black dress slacks (no Dickies or Dockers), black bow tie, black belt, black shoes, black socks, and a small flashlight. Summer attire for outdoor events will include khaki pants, plain white t-shirt, majority white tennis shoes & white socks. Drug and Background - Both a drug test and background check will be conducted during the application process.

Our Representatives will be responsible for providing friendly excellent service to every guest throughout the property. Assist guests with all inquiries and transactions. Responsible for conducting guest transactions in an accurate and efficient manner; including exchange of gaming instruments for cash and guest inquiries, maintain the cage cash summary, cage balance sheet, Title 31 MTL log and all paperwork. Responsible for conducting Kiosk cash fills, and ATM cash fills. Essential Duties and Responsibilities include the following: (Other duties may be assigned) Greet and welcome all guests in a pleasant and professional manner, including on the casino floor as scheduled. Provide timely service in a friendly and courteous manner; respond to and resolve guest complaints when able. Answer guest questions and be knowledgeable about property events and attractions. Maintain accurate records for all guests, accounts, promotions, drawings, etc and be able to efficiently communicate same. Participate and assist with events and promotions as needed. Promote and enroll guests in Pioneer Crossing Casino's rewards program. Perform cash transactions of gaming and monetary instruments. Maintain confidentiality of all data and guest information. Maintain accuracy of both cash drawer and all paperwork involved in transactions. Maintain and supply property outlet banks. Maintain cage shift cash summary and balance sheets. Balance Main Bank within variance policy standards. Maintain and Review Title 31 MTL log. Serve as control for issue of sensitive keys. Perform other duties as assigned. Requirements Qualifications: Minimum six months previous guest service experience and cash handling experience, preferably in a casino. Must be able to initiate and engage in conversation in a professional and friendly manner; possess excellent guest relations and communication skills; possess good organizational skills and be detailed oriented, and be able to get along with coworkers and work as a team. Knowledge of Title 31 preferred. Representatives must possess basic math and computer skills including Excel, and 10-key by sight or touch. Representative must be at least twenty-one (21) years of age. Must be able to read, write and speak English fluently. High school diploma or equivalent required.

Full-time Description Our Representatives will be responsible for providing friendly excellent service to every guest throughout the property. Assist guests with all inquiries and transactions. Responsible for conducting guest transactions in an accurate and efficient manner; including exchange of gaming instruments for cash and guest inquiries, maintain the cage cash summary, cage balance sheet, Title 31 MTL log and all paperwork. Responsible for conducting Kiosk cash fills, and ATM cash fills. Essential Duties and Responsibilities include the following: (Other duties may be assigned) Greet and welcome all guests in a pleasant and professional manner, including on the casino floor as scheduled. Provide timely service in a friendly and courteous manner; respond to and resolve guest complaints when able. Answer guest questions and be knowledgeable about property events and attractions. Maintain accurate records for all guests, accounts, promotions, drawings, etc and be able to efficiently communicate same. Participate and assist with events and promotions as needed. Promote and enroll guests in Pioneer Crossing Casino's rewards program. Perform cash transactions of gaming and monetary instruments. Maintain confidentiality of all data and guest information. Maintain accuracy of both cash drawer and all paperwork involved in transactions. Maintain and supply property outlet banks. Maintain cage shift cash summary and balance sheets. Balance Main Bank within variance policy standards. Maintain and Review Title 31 MTL log. Serve as control for issue of sensitive keys. Perform other duties as assigned. Requirements Qualifications: Minimum six months previous guest service experience and cash handling experience, preferably in a casino. Must be able to initiate and engage in conversation in a professional and friendly manner; possess excellent guest relations and communication skills; possess good organizational skills and be detailed oriented, and be able to get along with coworkers and work as a team. Knowledge of Title 31 preferred. Representatives must possess basic math and computer skills including Excel, and 10-key by sight or touch. Representative must be at least twenty-one (21) years of age. Must be able to read, write and speak English fluently. High school diploma or equivalent required.

Job DescriptionDescription: Our Representatives will be responsible for providing friendly excellent service to every guest throughout the property. Assist guests with all inquiries and transactions. Responsible for conducting guest transactions in an accurate and efficient manner; including exchange of gaming instruments for cash and guest inquiries, maintain the cage cash summary, cage balance sheet, Title 31 MTL log and all paperwork. Responsible for conducting Kiosk cash fills, and ATM cash fills. Essential Duties and Responsibilities include the following: (Other duties may be assigned) Greet and welcome all guests in a pleasant and professional manner, including on the casino floor as scheduled. Provide timely service in a friendly and courteous manner; respond to and resolve guest complaints when able. Answer guest questions and be knowledgeable about property events and attractions. Maintain accurate records for all guests, accounts, promotions, drawings, etc and be able to efficiently communicate same. Participate and assist with events and promotions as needed. Promote and enroll guests in Pioneer Crossing Casino's rewards program. Perform cash transactions of gaming and monetary instruments. Maintain confidentiality of all data and guest information. Maintain accuracy of both cash drawer and all paperwork involved in transactions. Maintain and supply property outlet banks. Maintain cage shift cash summary and balance sheets. Balance Main Bank within variance policy standards. Maintain and Review Title 31 MTL log. Serve as control for issue of sensitive keys. Perform other duties as assigned. Requirements: Qualifications: Minimum six months previous guest service experience and cash handling experience, preferably in a casino. Must be able to initiate and engage in conversation in a professional and friendly manner; possess excellent guest relations and communication skills; possess good organizational skills and be detailed oriented, and be able to get along with coworkers and work as a team. Knowledge of Title 31 preferred. Representatives must possess basic math and computer skills including Excel, and 10-key by sight or touch. Representative must be at least twenty-one (21) years of age. Must be able to read, write and speak English fluently. High school diploma or equivalent required.

Responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guests needs and resolves guest problems. Issues keys and processes payments. Works to ensure maximum guest satisfaction at all times. Assists as needed to ensure maximum inventory is available. Core Responsibilities: Responsible for practicing, supporting, and promoting San Manuel and AAA service standards. Utilizes empowerment when handling guest opportunities and makes critical guest related decisions. Generates and analyzes daily/weekly detailed reports. Maintains room inventory. Actively supports all group functions including maintaining resumes, agenda and serves as a liaison between the meeting planner and the hotel. Designated to instruct new Team Members regarding company standards and procedures. Welcome all guests upon arrival. Perform all check-in functions according to hotel policies and procedures, including but not limited to early check-ins, late check-ins, and walk-ins, and ensure proper payment. Perform all checkout functions according to hotel policies and procedures, including but not limited to accepting payment by check, charge, cash, and direct bill payments. Accept, sort, and distribute all messages, small packages and mail for guests at Palms Place. Produce, generate and distribute all required reports including but not limited to room reports, bucket checks and VIP reports. Produce keys for guests in accordance with security procedures. Post charges to guests' accounts and perform other cashier functions, including but not limited to exchanging currency. Respond to guests' special requests including but not limited to providing extra towels, cots, and newspapers, or direct the request to the appropriate department. Inspect all equipment and report any problems to appropriate personnel. Follow up to ensure that the problem is corrected. Interact with guests, co-workers and management in a courteous and professional manner. Maintain a clean and safe work environment. Use analytical skills to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret and follow instructions provided in written, oral, and diagrammatic or schedule form. Perform other job duties as requested. Qualifications: High school or equivalent education preferred. Two to three years of customer service or reception experience preferred. At least two years of front desk experience in a similar first-class hotel preferred. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. Be able to answer phones quickly, courteously and in a professional manner. Ensure that guests' business is kept confidential. Be able to operate computerized front office system. Comprehend and follow instructions, make decisions without supervision, and prioritize tasks in order to meet appropriate deadlines. Physical Demands: Work is performed in a lounge and office setting. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. May be exposed to smoke. The noise level in the work environment is usually moderate to loud. Constant contact with executives, department management, team members, and guests. Prolonged sitting or standing and mobility. Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 25 pounds occasionally. Eye/hand coordination. Use of standard office equipment. Ability to distinguish letters, numbers, and symbols. May be required to work evening, weekends and holiday shifts. Equal Opportunity Employer: Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!

What You'll Do: Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day. Some of your nightly duties include: · Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. · Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests. · Answer guests' questions about the hotel services and amenities. Where You've Been: We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Under general supervision issues Prospector's (player's) Club cards and tracks members casino gaming activity; issues and redeems coupons; sells casino merchandise; provides a superior level of Golden Touch service to internal and external customer base; increases guest loyalty by building strong relationships; and performs other duties as required. ESSENTIAL FUNCTIONS: (This class specification may not include all the duties listed, nor do the examples cover all the duties that may be performed.) Furnish cash to guests and/or employees in exchange for casino chips, tokens, personal or payroll checks, following established MICS and ISO procedures for verifying identity, etc. in order to provide excellent customer service and to promote the Carson Nugget as the "friendliest casino in town". Issue Carson Nugget Player Cards to guests by keying in pertinent information into the Casino Market Place (CMP) player tracking system with minimal errors. Verify and update guest information in CMP by asking guest for telephone number, address, email address, etc. Promote the Carson Nugget by providing up-to-date and accurate information about current events and promotions in response to guest inquiries. Balance funds at the beginning and end of assigned shift by physically counting money to complete cash drawer accounting and validate the accuracy of transactions during the shift. Respond to guests' questions, using the Quick Reference Guide, providing information about casino gaming promotions, special and other events and/or programs in order to assist callers, advertise marketing campaigns and encourage guest attendance and participation. Count currency and coin, either manually or using count equipment by following procedures outlined in MICS in order to provide an accurate valuation of monies exchanges during the shift. Redeem coupons presented by Winners Club members by issuing vouchers to the guest for the appropriate reward (e.g., free play, complimentary meals, double points, etc.) to recognize and acknowledge coupon holders as valued guests/players. Publicize the Carson Nugget by selling promotional Bingo and Comedy tickets to guests in order to increase guest loyalty and build strong relationships through identification with the Nugget. Distribute promotion-related items to Winners Club members and other guests as appropriate, depending on the rules for the particular promotion. Recognize and resolve guest problems by analyzing each situation and evaluating alternatives in order to implement mutually satisfactory solutions and promote return visits. Maintain knowledge of the names and gaming activities of top players in order to share this information with co-workers and management and to recognize and acknowledge these individuals as valued guests/players. Prepare and submit end-of-shift reports, detailing the events occurring on a shift and reconciling the issue of free play and other vouchers to the players who received them in order to ensure the accuracy of operational records. Assure that manual and computerized documentation/records, such as win/loss statements, coupons, and others are correctly maintained and expedited, in order to provide accurate current and historical information. ADDITIONAL RESPONSIBILITIES: Provide training and oversight to less experienced staff. Provide "second count" on transactions in excess of $1,500.00 to ensure accuracy. Perform other duties as assigned.

Job Title: Remote Guest Service Agent Hourly Pay: $15 - $21/hour We are looking for a friendly and enthusiastic Guest Service Agent to join our team! In this role, you will provide exceptional customer service by assisting with check-ins, check-outs, and addressing inquiries or concerns. If you are passionate about hospitality and enjoy creating positive guest experiences, we want you on our team. Job Responsibilities: Welcome guests warmly upon arrival Check guests in and out, ensuring accurate information Address guest inquiries about services, amenities, and local attractions Resolve guest complaints or concerns efficiently, ensuring satisfaction Assist with reservations, updates, and cancellations Maintain a clean, organized front desk area Coordinate with housekeeping, maintenance, and other departments Answer phone calls and respond to emails promptly Process payments and provide accurate billing statements Handle guest requests like wake-up calls, transportation, or special accommodations Qualifications: High school diploma or equivalent required Previous customer service experience, ideally in hospitality Excellent communication and interpersonal skills Strong problem-solving abilities with a customer-first mindset Ability to multitask in a fast-paced environment Basic computer skills and hotel management software experience preferred Ability to maintain professionalism and a positive attitude Perks & Benefits: Competitive pay: $15 - $21/hour Health, dental, and vision insurance plans Paid time off and sick leave Employee discounts on accommodations and services Training and development opportunities Friendly, supportive team environment

Office Agents are responsible for helping customers during the shipping process by coordinating shipping details, completing compliance documentation, and providing customer service. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job responsibilities: Convey shipping instructions to the customer services counter. Retrieve import documents and deliver export documents to and from aircraft. Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations. Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc. Release imported international freight upon review of CBP clearances and authorizations. Collect air freight charges. Handle phone calls from customers in a professional and courteous manner. Report all documentation discrepancies to Office Lead and assist with resolving issues as directed. Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation. Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner. Complete all training when required by company, airport governing authority, or customer when required. Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health & Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: This job requires physical stamina and strength - Lead Office Agents must be able to lift / carry / push / pull and move items up to 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces. Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities. Must be able to work around jet and machinery noises in a warehouse environment. Knowledge, Skills & Abilities Good Communication Skills: Office Agents must have excellent English verbal and written communication skills in order to interact effectively in a professional manner with customers, office agents, and warehouse staff. Computer skills: Office Agents require intermediate computer skills with working knowledge of Microsoft Office programs. Basic math skills: Office Agents must be able to calculate payment transactions. Problem-solving skills: Office Agents may be called upon to troubleshoot issues during loading and unloading, concentrate on detail, and resolve customer concerns effectively. Time management skills: Office Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment and must be able to multitask. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. Possess a valid driver's license with a clean driving record. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete ramp and SIDA training to obtain airport authority identification security. If required by customer or role access, be able to secure a Customs Seal through the respective governing agency. Preferred Qualifications - One+ year of Cargo Agent experience. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, ad hocs, etc. Strict adherence to company attendance policies is expected and enforced. Benefits AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! 16.00 Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

PRIMARY OBJECTIVE OF POSITION: To anticipate and exceed the guest's expectations by providing quality service during check-in, check-out and throughout the guest's stay, in accordance with the Carriage House standard hotel and accounting procedures. Assist all guests as needed and thoroughly understand the hotel's Emergency Plan. MAJOR AREAS OF ACCOUNTABILITY: Provide efficient, quality service to all Carriage House guests. Greet guest promptly and welcome them to the hotel. Register and process guest promptly upon arrival. Respond to guest requests for information about the hotel, dining, the Las Vegas area, show reservations, or other questions they may have. Arrange for special services requested by guests, such as champagne, fax and copy services. Provide courteous service to telephone inquiries by responding to questions and/or forwarding to the appropriate department. Keep current with developments in the property by reviewing department emails Follow through with requests by working with Reservations, Owner Services, Accounting, Housekeeping, and Maintenance. Follow established Carriage House Accounting procedures. Verify all information on reservation including name, address, and method of payment, room rate, and dates of stay and make necessary changes. Notify Reservations, if necessary. Retrieve proper name and address verification and proper approval codes for cash/debit and credit card paying guests. Identify and record special billing instructions and notify Accounting. Post and adjust guest charges promptly to ensure proper recording of revenue. Follow daily shift procedures as outlined on attached daily checklists. Follow Yield Management procedures while making room reservations; adhere to rate/stay controls based upon availability, forecasted occupancy, and yield management calendar. Review daily reservations and assign rooms based on availability and special requests to ensure guest satisfaction and to maximize revenue. Accurately account for owner's time. Issue safety deposit box keys upon request in accordance with standard operating procedures. Provide effective key control and participate in matters relating to guest room safety. Encourage guest feedback by requesting them to complete a comment card before their departure. Conduct daily inspections of the Guest Services area, lobby, brochure racks, storage closet, conference room, fitness center, and business center making sure they are clean, orderly and in a safe condition. Stock and replenish mini mart in accordance with the attached Carriage House mini market guidelines. Maintain Guest Services supplies Provide efficient and courteous service to all Carriage House guests while taking reservations and/or assisting them at the Guest Services Desk. Book reservations while adhering to the open/closed dates and availability of rooms. Request and record arrival times and special requests. Aggressively up-sell to maximize revenue. Review all reservations for accuracy and email/mail confirmations within 24 hours. Process advance room deposits in accordance with standard procedures. File all reservation correspondence daily, neatly, orderly, and accurately. Accurately account for owner's time following the established CHTA Rules and Regulations. The Guest Services Representative will report directly to the Rooms Division Manager and the Assistant General Manager but will be responsive at all times to the General Manager, Department Managers and the Manager on Duty. Adhere to scheduled work hours and be punctual in reporting to supervisor if the schedule cannot be met to ensure staff coverage is arranged. Follow weekly schedule and assignment. Follow any change in schedule as directed by the Manager on Duty. The Guest Services Representative/Reservations Agent will be required to wear a uniform and nametag as provided by the company. The employee will be responsible to maintain the uniform and will present a neat, clean, and professional appearance at all times. At all times project a favorable image of the CHTA to the public. Enhance property's image by participating in local civic affairs and timeshare hotel activities. Develop and maintain a positive working relationship with vendors, contractors, consultants and neighbors so that the Carriage House is well represented and professionally presented. Adhere to policies and procedures as defined in the Employee Handbook. Keep the General Manager or Manager on Duty promptly and fully informed of all problems or unusual matters of significance so that prompt corrective action can be taken. Perform other duties and responsibilities in a timely efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Maintain knowledge of the timeshare and hospitality industry by reading industry related periodicals, evaluating new technologies and attending trade-shows, technical seminars and training sessions. Acquire and retain a working knowledge of the property's facilities, services and personnel to respond to and direct inquiries as requested Maintain a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climate. Assist General Manager and Department Managers with special projects, as needed.

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Part Time Guest Service Representative to provide excellent customer service to all hotel guests. PAY: $16.50 ESSENTIAL DUTIES & RESPONSIBILITIES Assigns guest rooms, checks guests in and out in accordance with current policies and procedures. Manages cash flow in assigned bank and performs account postings with accuracy. Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations. Processes guest accounts upon check-out in an efficient and accurate manner. Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied. Operates the PBX switchboard on assigned shift. Utilized property radio system to contact various departments and staff. Responsible for in depth product knowledge, anticipating & delivering on guest's needs, and closing reservations sales. Handle multiple inbound phone calls from guests seeking hotel room or group reservations. Accurately input guest information into Resort computer system. Perform other duties assigned. EDUCATION AND EXPERIENCE High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience. Must be flexible with available shifts.

It is the primary responsibility of the Front Desk Agent to provide an unsurpassed level of guest service while displaying an upbeat and positive demeanor. Register guests, settle guest accounts, answer phones, and attend to guest inquiries. All duties are to be performed in accordance with departmental and Downtown Grand policies, procedures, and practices. POSITION RESPONSIBILITIES/DUTIES: Display an engaging personality that attracts guests with an always present smile, clear voice, and willingness to initiate conversation without prompting. Provide a warm and sincere greeting and farewell while recognizing guests appropriately and by name whenever available. Provide information about and encourage Downtown Grand Player Club sign ups. Interact and communicate with hotel guests and exemplify the best possible service in a courteous and hospitable manner, having knowledge of the hotel, hotel staff and services including hours of operation, and guestrooms including location, views, amenities, knowledge of the surrounding area. Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently. Register and settle guest accounts efficiently while adhering to all service standards. Complete required paperwork and task lists for various front desk transactions and input information into all computer systems accurately. Process all cash transactions by accepting money or credit card and apply correctly following all policies and procedures. Resolve customer concerns and issues to ensure guest satisfaction while operating within established guidelines. Keeps management informed of the activities and status of the operation with emphasis on uncommon or possible issues. Other duties as assigned. MINIMUM REQUIREMENTS: High School Diploma or equivalent. One (1) year previous front desk experience preferred. One (1) year guest service experience with ability to provide courteous friendly and efficient service to all guests. Must possess excellent communication skills with the ability to communicate both orally and written with all levels of individuals. Must be able to get along well with co-workers and work well as a team. Must adhere to image guidelines. Previous experience at a large resort. Must be able to comprehend all information and documentation. Must be able to obtain a Nevada Gaming License. Work varied shifts, including weekends and holidays. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Prolonged periods of standing. Must be able to lift up to 50 pounds at times. Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke. Follow all safety procedures as established by the company. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. Ability to effectively and efficiently move around work area. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.

It is the primary responsibility of the Front Desk Agent to provide an unsurpassed level of guest service while displaying an upbeat and positive demeanor. Register guests, settle guest accounts, answer phones, and attend to guest inquiries. All duties are to be performed in accordance with departmental and Downtown Grand policies, procedures, and practices. POSITION RESPONSIBILITIES/DUTIES: * Display an engaging personality that attracts guests with an always present smile, clear voice, and willingness to initiate conversation without prompting. * Provide a warm and sincere greeting and farewell while recognizing guests appropriately and by name whenever available. * Provide information about and encourage Downtown Grand Player Club sign ups. * Interact and communicate with hotel guests and exemplify the best possible service in a courteous and hospitable manner, having knowledge of the hotel, hotel staff and services including hours of operation, and guestrooms including location, views, amenities, knowledge of the surrounding area. * Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently. * Register and settle guest accounts efficiently while adhering to all service standards. * Complete required paperwork and task lists for various front desk transactions and input information into all computer systems accurately. * Process all cash transactions by accepting money or credit card and apply correctly following all policies and procedures. * Resolve customer concerns and issues to ensure guest satisfaction while operating within established guidelines. * Keeps management informed of the activities and status of the operation with emphasis on uncommon or possible issues. * Other duties as assigned. MINIMUM REQUIREMENTS: * High School Diploma or equivalent. * One (1) year previous front desk experience preferred. * One (1) year guest service experience with ability to provide courteous friendly and efficient service to all guests. * Must possess excellent communication skills with the ability to communicate both orally and written with all levels of individuals. * Must be able to get along well with co-workers and work well as a team. * Must adhere to image guidelines. * Previous experience at a large resort. * Must be able to comprehend all information and documentation. * Must be able to obtain a Nevada Gaming License. * Work varied shifts, including weekends and holidays. PHYSICAL DEMANDS AND WORK ENVIRONMENT: * Prolonged periods of standing. * Must be able to lift up to 50 pounds at times. * Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke. * Follow all safety procedures as established by the company. * Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. * Ability to effectively and efficiently move around work area. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.