Guest service representative jobs in Norman, OK - 331 jobs

Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs. throughout the shift. 4. Must pass a pre-employment drug test. 5. Most complete a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information. 2. Monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Initiates BMAS files for lost, damage and pilfered baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required. Monitors damage claims and make settlements. 4. Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery using bag delivery services or other available means. 5. Process and secure unclaimed luggage, updates BMAS and create a BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage. 6. Coordinate with Ramp services regarding bag deliveries, missing bags. Update records with late arriving bag information. 7. Assist customers with Skycap requests. 8. Monitor baggage delivery and complete baggage delivery quality checklist. 9. Must be familiar with all FAA/Airline/Company regulations. 10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs. 11. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 12. Attend meetings and in-services as required. 13. Utilize appropriate communications channels and maintain records, reports and files as required. 14. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 15. Adhere to company policies and procedures and participate in achievement of company objectives. 16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 17. Perform other duties as requested.

Customer Service Representative/Route Service Representative - Trusted Journey 📍 Spencer, OK | M-F 9AM-5PM | FT (40 hrs + overtime as needed) 💲 Pay Range: $16.00-$21.00/hr (Based on overall skill and experience) If you're a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit. About Gateway Services Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time. Please visit Gateway Services Inc. to learn more about us. (Don't worry if you haven't worked in pet aftercare before - we'll provide training!) Job Overview At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity. What you'll do: Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service Build trusted relationships with clinic staff and families through empathy, respect, and professionalism Safely handle pets in the aftercare process with dignity and care Manage customer needs and solve problems effectively Support Gateway's reputation for exceptional service in every interaction What we're looking for: Strong relationship-builder with excellent communication skills Empathetic and respectful, especially toward families and pets in our care Organized, dependable, and committed to customer service excellence Comfortable with driving responsibilities and being active throughout the day Pet lovers and pet parents are especially well-suited to this role The CSR role reports to the Care Center Manager. Duties & Responsibilities Relationship management: Serve as the primary point of contact for veterinary clinics on your route. Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency. Develop and maintain strong relationships with veterinary clinic staff. Maintain and support growing account base. Educate clients on services, answer questions, and address concerns promptly. Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency. Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction. Collect feedback to improve service quality and enhance the overall customer experience. Service delivery: Address any service issues proactively and escalate concerns to the appropriate department when necessary. Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations. Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time. Anticipate clinic needs before requested, ensuring the highest level of quality service. Maintain all proper documentation and tracking for all pets entrusted to you. Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures. Assist with administrative tasks related to client accounts, including billing inquiries and service modifications. Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards. Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards. A positive and welcoming attitude is a must. Product and Service Promotion: Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents. Distribute authorized marketing materials to clinics and ensure product information is up to date. Identify potential sales leads and redirect them to the Business Development Manager for follow-up. Monitor inventory levels of promotional materials and request replenishments as needed. Key Performance Indictors Growing revenue from existing clinics (Same Store Sales Growth). Expanding services and products within your assigned route (Organic Growth). Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS). Minimizing customer complaints and ensuring on-time, exceptional service. Education, Training & Qualifications High school diploma or GED required as minimum Prior experience in customer service, account management, or sales/route sales is highly desirable. Proficiency in CRM systems and sales tracking tools. Ability to work early morning hours, weekends, and holidays as needed. Basic math and computer skills for order placement and inventory tracking. Valid driver's license with a clean driving record. Skills and Abilities Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided. Service Excellence: Dedication to delivering exceptional, white-glove customer service. Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service. Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care. Sales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills. Energy and Professionalism: A proactive approach with strong interpersonal skills. Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery. Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset. Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts. Pet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided. Independent Decision-Making: Capable of working autonomously in a fast-paced environment. Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications. Physical Capability: Able to safely lift and transport animals of various sizes. Working conditions You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care. Daily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed. Independent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents. Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations. Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service. Frequent heavy lifting in a physically active environment. Maintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients. YOU'LL LOVE WORKING WITH US BECAUSE: The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! OUR CORE VALUES: People First Exceed Expectations (HIT) Honesty, Integrity, Trust Be Passionate and Caring Continuously Improve What You'll Get At Gateway, we believe in rewarding and supporting our people with more than just a paycheck: Pay range: $16.00-$21.00/hr + overtime eligibility Employee referral program - bring great people into our family and earn rewards Medical, Dental, and Vision Plans with low co-pays designed to support you and your family Company-paid Life, AD&D and LTD insurance for all full-time employees. Critical Illness, Accident, and Pet Insurance available as voluntary benefits 401(k) with employer match - we invest in your future Great Hearts and Minds Program - limited annual subsidy for your dependents' education Tuition assistance - up to $2,000 for approved education courses Grow with Gateway Program - access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP) Established Talent Management practices allows our employees to thrive and grow while in our employ Employee wellness and support programs accessible in an established Employee Assistance Program Paid holidays and PTO so you can rest, recharge, and enjoy time with family Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity Sustainability is as important to us as it is to those communities that we serve Opportunity to do something meaningful with your life - Support others in their time of need. And most importantly: the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve. Join Us If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you. Apply today and help us serve pet parents with the care and dignity their companions deserve. Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov Monday- Friday (9a-5p) 40 hours full time; overtime as business needs

As Guest Service Representative, you are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas. How will you do this? The following are the essential functions and responsibilities of the job: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure every guest is greeted and welcomed in a unique and personable way upon arrival. Book guest hotel reservations. Register guests to the hotel, verifying reservation, personal information and securing payment information. Answer and route calls as appropriate; take guest messages with accuracy. Assist in handling mail and other electronic communication. Promote the brand loyalty program and provide recognition and benefits to all present members. Provide guests with information regarding hotel facilities and local attractions. Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner. Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level. Responsible for cash drawer contents and transactions during shift. Maintains accurate records including cash flows, registration cards, reservation cards, and property walks. Process all Market and retail transactions for the guests. Maintain appropriate market inventory levels, restocking when necessary. Handle confidential information, including guest records, with a high degree of integrity. May assist with continental breakfast and laundry functions during downtime. May fill in driving the guest shuttle. Assure overall cleanliness of the front office area, lobby, and surrounding areas. Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention. Maintain a professional image at all times through action, appearance, and dress. Follow Company policies and procedures. Other duties as assigned by supervisor or management. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Knowledge of front desk operations and procedures, guest services and hotel services. Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests. Able to read and write to facilitate the communication process. Able to work independently and desire to participate as part of a team. Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Ability to access and accurately input information using a moderately complex computer system. Create sense of urgency in matters that will impact the success of the business. Demonstrate genuine care for customers and employees. Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Ability to observe and detect signs of emergency situations. Able to work in fast paced environment. Able to prioritize, organize, and manage multiple tasks. GENERAL NOTES Guest Service Representatives will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. Consistent attendance in accordance to the standards set forth by Converge Hospitality must be maintained and is an essential element of the success in this role. If the Guest Service Representative is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment. This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, Converge Hospitality provides reasonable accommodation to known physical or mental limitations of an otherwise qualified team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on Converge Hospitality. Converge Hospitality is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

Job Description Make your mark as a part-time Front Desk Attendant with Sleep Inn and Suites in Norman, OK, and join our hospitality team! Job Snapshot: Pay: $13 and $15 per hour, based on experience Schedule: The Front Desk Attendant will work part-time, mainly during evening and weekend shifts from 3 PM to 11 PM. There is some flexibility during quieter times, allowing you to attend to other tasks or relax. Benefits: Paid time off (PTO) Bonus Structure Company Parties Flexible Schedule Who We're Looking For: Strong customer service skills and a friendly personality Comfortable with data entry and basic computer tasks Familiarity with office software Good organizational skills and attention to detail Ability to lift up to 25 pounds Ability to maintain a clean and organized front desk area Knowledge of QuickBooks is a plus. Experience in a front desk or receptionist role is also helpful. Bilingual candidates are welcome to apply! The Hospitality Work You'll Do: As a part-time Front Desk Attendant, you will start your day by welcoming guests as they arrive. You will manage the check-in and check-out processes and help with phone calls and emails. Throughout your shift, you will enter data and keep guests' records up to date. You will also use QuickBooks for billing and invoices. It will be important to keep the front desk area organized and stocked with materials to help guests. When guests have questions or concerns, you will address them quickly to ensure a pleasant experience for everyone. About Us: We aim to create a friendly and welcoming atmosphere for both our guests and our team. Our goal is to provide great customer service and make every guest's stay enjoyable. We offer flexibility, good benefits, and a supportive work environment. We also provide chances for growth within the company, helping you develop your skills and move forward in your career. Join our team that truly cares about its staff and guests! If you want to take your hospitality and customer service career to the next level, join us! Our application process is easy to complete on your mobile device. Must have the ability to pass a background check.

Embark on a rewarding journey with us! Join our family and shape unforgettable experiences for our guests. Night Auditor (Hotel) As a Night Auditor for Traditions Hospitality Group, you'll play a vital role in ensuring the smooth operation of our hotel during the night hours. Your attention to detail and ability to handle financial transactions accurately will contribute to providing exceptional service to our guests. Essential Functions and Responsibilities: Conduct night audit procedures to reconcile daily revenue, prepare reports, and balance accounts. Perform front desk duties, including check-in, check-out, and assisting guests with inquiries and requests. Handle guest inquiries, requests, and complaints with professionalism and efficiency. Ensure the security of the hotel premises during the night shift, including monitoring surveillance cameras and performing routine security checks. Assist with the preparation of breakfast and other guest amenities as needed. Collaborate with other hotel staff and departments to ensure guest satisfaction and resolve any issues that may arise. Maintain cleanliness and organization at the front desk and lobby area. Adhere to company policies and procedures regarding guest privacy and security protocols. Required Qualifications: Must be at least 18 years of age. Must be able to pass a background check. Must be able to obtain a Gaming license (if applicable). Availability to work nights, weekends, and holidays. Previous experience in hotel front desk operations or a related field preferred but not required. Attention to detail and ability to handle financial transactions accurately. Excellent communication and customer service skills. Positive attitude and willingness to work independently during night shifts. Working Conditions and Physical Effort: Stand, walk, and sit for extended periods. Lift and carry light to moderate loads. Exposure to various weather conditions when performing outdoor duties. Moderate physical effort required. Occasional exposure to mild to moderate smoke in certain areas of the hotel. What's in it for you? We're not just offering you a job; we're presenting you with an opportunity to grow and thrive within our organization. With our training program, mentorship, and encouragement, you'll have the chance to develop professionally in an environment that's both enriching and enjoyable. Joining our team means being part of an environment that's dynamic, vibrant, and full of possibilities. Every day brings new challenges and experiences, making your career journey with us truly exhilarating. Employee Benefits: Now Offering Daily Pay! 401(k) Matching Health Insurance Dental Insurance Vision Insurance Basic Life Insurance Life Insurance Disability Insurance Teladoc for Part-Time Employees Employee Assistance Program Paid Time Off Employee Appreciation & Recognition Programs Anniversary & Birthday Programs Award Co. Excellent opportunities to grow with us - over 85% of our managers were hourly team members. Referral bonuses for bringing new members to our team. OUR MISSION: “Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability, and delivering legendary service to every guest, every time.” EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law. Qualifications RWH123

1-3 years Customer Service experience, door industry preferred Attention to detail and problem solving. Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. Strong math skills required. Willingness to learn product and processes, and work as a team Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Respond to customer requests for information concerning order tracking, order expediting and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Other duties as assigned.

Route DriverJob Description Customer Service Representative (Route Driver) Closed Loop Recycling (CLR) is seeking a hard-working, self-motivated Route Driver to join our production team in OKC. CLR is one of the fastest-growing recycling companies. We provide a full service to manufacturers in which we provide them with reusable oil-absorbent material that soaks up leaks and spills in their facilities. Our plants' role is extracting the oily fluid from the material for reuse, laundering the material for reuse, cleaning out 55-gallon collection drums for reuse, and repackaging cleaned material. You'll be working with a small team but have room for advancement in your career here. This position will require truck training to service clients. Our CSRs remove 55-gallon collection drums filled with saturated oil absorbent mats, PPE, and other items and replace them with new materials. This is a physical, fast-paced, outdoor position that involves driving over the road, lifting, and moving heavy objects frequently, and communicating with our logistics department. Travel is required for this position as you will be OTR Monday-Thursday most weeks Driver Responsibilities: Class B CDL or Chauffer's License- (preferred) DOT Medical Card Ability to travel M-Th most weeks (over the road) Ability to move heavy objects (200+ lbs with assistance of a dolly or pallet jack) Must have a clean driving/criminal record Must pass our pre-employment physical strength test, Must pass our pre-employment drug and alcohol test Skills and Experience: High School Diploma or Equivalent Ability to use a pallet jack Ability to lift heavy objects Plant/warehouse experience Mechanic/carpentry/welding experience a plus CLR Employees Enjoy: Health, Dental, and Vision Insurance Paid time off Paid holidays 401(k) Headquartered in St. Louis, MO, Closed Loop Recycling (CLR) opened its doors in 1996, specializing in industrial textiles such as PPE, absorbents, rags, and wipers. CLR is dedicated to helping companies achieve green initiatives such as Zero Landfill and ISO 14001 certification through its proprietary Zero Liquid Discharge (ZLD) process and executing forward-thinking recycling solutions. CLR's success stems from its team, core values, and commitment to delivering legendary service. Closed Loop Recycling is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Learn more today at ***************************

Full-time, Part-time Description PURPOSE The primary commitment of the Support Team Member is to provide an EXCEPTIONAL experience for our Guests. This experience will leave the guests craving to return soon and share their excitement (food shots and selfies are preferred). Achieving this means you must embrace the Hideaway Way, excel in the Hideaway Service Standards, have superior menu knowledge, continuously enhance the Guest environment, and present yourself in a professional yet fun way. RESPONSIBILITIES Embrace and Internalize THE WAY. Fanatic execution of the Hideaway Service Standards and Steps of Service to every Guest. Sincerely welcome and thank every Guest, creating a warm and inviting atmosphere. Obsessively maintain a clean and safe environment for the Guest and Team Members. Quickly answer the phone and handle calls in a professional and appreciative manner. Vigorously protect the financial interests of the Guests and Hideaway Pizza. Always create a FUN environment. Requirements REQUIREMENTS Must be 16 years or older. Have and maintain required licenses: Food Handlers. Work a varied schedule, including shifts, days, holidays, doubles, positions, and events. Follow all policies and procedures outlined in the employee handbook and job-specific training guides. Meet physical requirements as dictated by the job, standing (8 hours), walking, lifting (40 pounds), stooping, carrying (25 pounds), and wiping. LANGUAGE English (required) WORK AUTHORIZATION United States (required)

Job Description For more than 70 years, Regal Plastic has been a pioneer in the distribution and fabrication of plastic sheet, rod, tube and film products in the U.S. Our customer service representatives are the foundation of our success. They serve as our voice and ensure our customers get what they need when they need it. We are looking for an excellent Customer Service Representative to add to our Oklahoma City location. Are you a highly motivated, self-starter with a solid work ethic? Are you looking for a company where you can make a difference? If this describes you, we just might have the job you desire. What the job entails For this job you'll be working in our Oklahoma City distribution center helping customers each day over the phone. Fundamentally, your job is to provide each customer an incredible customer experience, and ensure each one gets the level of service they deserve. Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday. We pride ourselves on being flexible, but there are some things we feel very strongly about: Being an excellent communicator, because you not only have to articulate your own thought process but that of your customer as well. Understanding the whole business. Extraordinary systems aren't built in a vacuum - they require hard work from dedicated people across many disciplines and an understanding of how it all fits together. Great teams are more than just the sum of their parts. No matter how excellent the individual players, teams only succeed when they work together. Job Responsibilities: You will provide sales support to existing accounts and obtain new orders You will craft Bids & Quotes, and subsequent follow-ups You will have the opportunity to communicate the status of orders and customer concerns to senior management We will provide the means to improve your product and technical knowledge in the plastics industry Be an advocate for your customers. You are their voice within our company We Offer: Competitive salary A generous benefits package including: Medical, Dental, Vision Life Insurance, Long Term Disability 401K matching savings plan Paid time off Job Requirements: Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively A positive attitude and be an excellent teammate High school degree We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Powered by JazzHR o9zljQOCh6

See PDF for full description: ************ cityofmoore. com/document/90001445

DEPARTMENT: Front OfficeREPORTS TO: Front Office ManagerSTATUS: Non-Exempt This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES: Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service. Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times. Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Accommodate room changes expediently. Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance. Acquaint guests with city attractions, community events and nearby areas of interest. Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction. Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies. Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information. Responsible for proper key control and other security measures. Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment. Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Properly handle lost and found items. Report accidents, injuries, and any unsafe conditions to Management and Maintenance. Report all maintenance issues for guest satisfaction. Report to work wearing the required uniform and meeting professional grooming standards. Maintain confidentiality of all guests and hotel information Perform other duties as assigned. Actively participate in ongoing training. KNOWLEDGE, SKILLS AND ABILITIES: Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone. Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact. Ability to deal with guests when they are angry or upset. Professional appearance and demeanor. Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems. Previous cashier experience/ Basic accounting skills. Ability to work quickly and thoroughly when under pressure. Knowledge of hotel facilities and features. Ability to attend to more than one task at a time. Ability to maintain excellent attendance and punctuality. Knowledge of area and surrounding communities. EXPERIENCE: - Customer Service experience preferred. PHYSICAL DEMANDS: - Must be able to stand for long periods of time. - May include crowded office setting or “close quarters”. - General office environment with limited physical activity. This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.

Our objective is to build and maintain a company culture where people are driven, do the right thing and care about others. We want all employees to be empowered to be an integral part of the success of the Bradford House. In selecting employees to join our team, we look for individuals with integrity, respect for others, and those that seek to thrive in an environment of teamwork and professionalism. This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the General Manager. Bradford House is committed to Equal Employment Opportunity (EEO). We foster a work climate that promotes acceptance and diversity and gives all associates the opportunity to be recognized and valued for their contributions to our business. Our company complies with all state, federal and local laws, rules, regulations and constitutional provisions prohibiting discrimination. Job Summary: Responsible for greeting guests as they enter the hotel. Check in and check out guest in a friendly and helpful manner. Strong ambassador for Bradford House in all interactions with guests - hotel and restaurant. Essential Job Functions Greet all guests as though you are welcoming them to your own home with a genuine smile and eye contact. Ensure that you are using the guests' name at all times, once known. Answer multiple phone lines within 3 rings, using correct greeting and telephone etiquette, to book hotel and dinner reservations and answer general questions. Check guests into and out of our booking system. Verify information with the guest, requesting identification. Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data Provide information to guest of the location of their guest room and amenities. Encourage guest retention by anticipating guests needs, respond promptly and acknowledge all guests. Maintain complete knowledge at all times to anticipate guest inquiries promptly: all hotel features/services, hours of operation, etc all room rates, special packages, promotions, etc daily house count, expected arrivals, expected departures, etc scheduled daily group activities, restaurant daily specials, etc the area around the hotel, what is available for local eateries and entertainment, etc Handle guest complaints in a professional and polite manner. Resolve ensuring guest satisfaction. Carry yourself with professionalism, organization, and knowledge to provide guests with instant confidence in our property Instill a calm, organized, heartfelt, urgent approach when interacting in stressful situations. Troubleshoot emergencies. Maintain and promote a positive and cooperative work relationship with communication between all departments. Communicate pertinent guest information or complaints to designated departments. Inspect/Walk the guestrooms, public areas and grounds for cleanliness and maintenance issues. Ensure consistent quality. If seating restaurant guests: Inform of who will be serving them to ensure a smooth handoff to the service staff Manage the flow of guests into the Café and Bar areas, provide accurate wait times if appropriate Perform all duties according to safety procedures, including the use of PPE. Maintain and promote a positive and cooperative work relationship with all hotel departments. Follow all procedures and policies set forth by the company, and department. Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register, be able to account for any discrepancies. Essential Core Skills and Competencies Requires ability to take written and verbal direction in English and speak English clearly. Reliable and responsible character, with exceptional follow up and attention to detail. Friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. Good listening skills, with the ability to respond quickly to needs and requests. Exceptional organizational skills with the ability to balance and prioritize work. Exceptional service orientation, with keen ability to focus and deliver on guest needs. Proactive approach with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction. Have sufficient computer skills that will allow them to be able to use, in a proficient manner, all company issued software programs implemented. Highly motivated and detail-oriented self-starter. Able to perform routine work or the same task over and over again. Able to communicate effectively with guest, team members and management in English. Ability to understand and comply with proper cleaning techniques. Ability to take direction and follow instructions. Ability to work effectively as an independent contributor, and as a part of a collaborative team. Ability to multi-task and effectively manage numerous priorities within a fast-paced environment. Consistently at work and on time. Supervisory Responsibilities None Work Environment Most work is performed indoors. Occasionally service is required to outdoor seating area. Frequent use of office equipment such as iPads, TVs, computers, and phones. Fast-paced, with high levels of interactions with guest, associates, and managers. Physical Demands: Ability to go up and down stairs often during shift, sometimes with large, heavy items. Requires regular listening and hearing ability and visual acuity. Requires ability to reach, bend, stoop, kneel, and lift up to 40 pounds intermittently during the work shift. Requires ability to work in a standing position for long periods of time Must have moderate hearing to hear customers, supervisors, and communicate with other staff. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Expected Work Hours and Location: Work is any time during operational hours to include morning, nights, weekends, and holidays. One Location - Bradford House Education and Experience: 1+ years of prior hotel experience or customer service experience. High School diploma or equivalent. Familiarity with hospitality industry. Other Eligibility Qualifications: Legally eligible to work in the United States. Strong computer skills. Able to read and speak the English language well. Able to pass a background check and pre-employment drug screening. Reliable transportation. Hours: Guaranteed shifts: Sat & Sun - 3p-11p (other hours vary weekly) 16-30 hours per week (2-4 shifts per week) Employee Discounts: Restaurant: All employees will receive 50% off food for themselves and 30% off food for up to five (5) guests. The employee must always be accompanying their guest. No alcohol is discounted for employees or their guests ever. Hotel: All employees will receive 35% off the posted Best Available Rate for a maximum number of 10 room nights per calendar year. The employee may stay themselves or offer to a friend or family member. Benefits: Dental Insurance Health Insurance Paid Time Off Vision Insurance Benefit Conditions: Waiting period applies Only full-time employees are eligible By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park. Job Description Omni Oklahoma City is seeking a high energy, friendly welcoming Front Desk Agent to join the team of this upscale hotel just outside of Oklahoma. This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Ability to stand for entire shift Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest relations training is preferred Must live within 50 miles of the hotel Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Step into the heart of Oklahoma City and join our star-studded team at the Sheraton Oklahoma City Downtown Hotel, part of the Crescent Hotels & Resorts family. We're all about crafting unforgettable experiences for our guests and celebrating our associates as the shining stars they truly are. If hospitality is your passion, we've got the perfect stage for you to shine! Picture this: You're at the epicenter of OKC's buzzing downtown, where the energy of the city's thriving cultural scene meets the charm of Southern hospitality. Your workplace, the Sheraton Oklahoma City Downtown Hotel, is a beacon of refinement and comfort for our guests, and an enriching environment for you. Here, you're more than an employee; you're part of a family that cherishes diversity and champions individuality. What's in It for You? At Sheraton Oklahoma City Downtown Hotel, we believe in rewarding your dedication and zeal. We offer: Competitive wages that recognize your worth Comprehensive benefits for you and your family 401K matching program that secures your future Flexible scheduling, so you have time for what truly matters Discounts at Marriott and Crescent managed properties across North America - because we know you love to explore! Your Role in Our Symphony of Service As our Guest Service Representative, you're the maestro conducting the orchestra of a perfect stay. From welcoming guests with a warm smile, managing check-ins smoothly, to fulfilling requests with a touch of magic, every move you make strikes a chord of delight. You don't just handle keys and reservations; you architect memorable experiences, crafting every moment with care. Are We Singing Your Tune? You're a natural at delivering unforgettable experiences. You're a collaborator, a problem-solver, and a multitasker. Your impeccable organization and time management skills shine in everything you do. You're looking for a role that offers variety, one where you get to work different shifts, including days, evenings, and weekends, to suit your personal schedule. Crescent Hotels & Resorts values diversity and inclusion. We are committed to fostering open, honest dialogues about race, equity, and diversity. By examining our beliefs and behaviors, we drive change through training, recruiting, and promoting diverse talent. Our goal is to create a workplace where you feel respected and valued, just like the guests we serve. So, ready to bask in the glow of the Sooner State, while igniting your career in hospitality? Welcome to the Sheraton Oklahoma City Downtown Hotel - the place where You Belong. We Care. Shine Bright.

Join our team as a Guest Services Tram Driver and help create unforgettable experiences at the Zoo! In this role, you'll safely guide guests through the park while sharing fun and educational insights about our animals and exhibits. If you enjoy public speaking, providing excellent customer service, and working in a unique outdoor environment, this is the perfect opportunity for you! Employment Status: Part-Time FLSA Status: Non-Exempt Pay Rate: $14.55/ hr Experience Required: At least twenty-one (21) years of age with one (1) year in customer service or hospitality. Minimum Education Requirements: High School diploma or G.E.D. Department: Guest Services. Direct Supervisor: Guest Services Team Lead/Supervisor. Supervisory Responsibility: Direct (0); Indirect (0) Primary Work Location: Zoo Setting both indoors and outdoors. Certification: Valid Oklahoma driver's license and pass driver's history check to operate Zoo vehicles. Other: This position is safety sensitive. It is subject to pre-employment and/or periodic criminal background checks and drug testing. Job Summary: Guest Services Tram Drivers represent the Zoo at the highest level by connecting guests with wildlife and wild places in meaningful ways. The tram driver is responsible for giving in-depth knowledge of the Zoo and animals during a tram tour through the park. Essential Job Functions An employee in this position may be called upon to do any or all of the following essential duties: Must be extremely knowledgeable of all Zoo attractions, service areas, policies, and programs. Receive and communicate diverse information about the Zoo's animals, attractions, events, conservation programs and policies. Follow proper procedures while driving trams and delivering scripts. Follow proper procedures while controlling crowds at loading and unloading. Keep up to date and educated about information that is subject to change frequently. Contribute to team efforts by accomplishing related goals. Collaborate with other Zoo departments and Zoo partners. Provide excellent guest service while remaining on schedule and safety conscious. Communicate clearly and concisely with co-workers and guests. Handle financial transactions quickly and correctly. Enforce Zoo's rules and regulations among guests. Report comments and/or complaints to supervisors quickly. Maintain a clean and safe work environment by complying with procedures and rules. Handle financial transactions accurately on multiple Point of Sale devices. Assist with preparation, arrangement, execution and dismantling for special events and off-site sales as directed. Non-Essential Job Functions Perform other duties as assigned.

LifeShield and its subsidiary, Individual Assurance Company (IAC), comprise one of the nation's most dynamic and rapidly growing carriers. LifeShield focuses on life and supplemental accident and health insurance products for individuals, families, businesses, and associations, while IAC specializes in Medicare Supplement and group life policy administration. We are seeking energetic and reliable professionals to join our team as Policy Owner Services Customer Service Representative The primary function of a Policy Owner Customer Service Representative includes answering incoming Policy owner calls as well as utilizing company policies and procedures to resolve customers' questions. Our Customer Service Representatives are often our first point of contact for our Policy holders, Agents, and Providers. We are interested in individuals with Insurance industry experience, a commitment to customer satisfaction and an ability to make quick and accurate decisions. Position Requirements: A minimum of 1 year's customer service experience required. 1-3 years of office-related experience, as well as previous Medicare Supplement, health insurance experience or and call center experience is preferred but is not required. Responsibilities Include: Assisting customers and agents in the handling of individual insurance inquiries via the phone or email Issuing and posting premium receipts and invoices and updating accounts with payment issues. Processing changes to policies with accuracy. • Multi-tasking, including talking to customers while simultaneously navigating the computer system. • Manage and identify inconsistencies in payment dates and ensure all clients remain informed on outstanding debts and deadlines. • Processing, maintaining, and following up on documents received through document management system. • Providing solutions to any relative problems of internal and external clients and escalating more complex or persistent issues to management as needed. • Maintaining performance standards. • Efficiently managing all other job duties as assigned. Successful candidates will also possess: Basic computer skills to include maneuvering within multiple software programs and screens at one time. Professional, articulate communication skills Strong problem solving and time management skills with the ability to make independent decisions. Ability to understand and follow established policies and procedures. Ability to meet quality service standards. Easily adapt to frequent changes and process added information quickly. Business Hours; Monday -Friday 8:00 am p 6:00 pm.

Mr Gatti's looking for cheerful, upbeat people who love to work and provide quality results. Guest Service Team Members: Our Guest Service Team Members are the front line of contact with our guests each and every day. They provide the charm and service that makes us special. Regular interaction with the public and the opportunity to 'Make Their Day' with the way you treat them. Our Guest Service Team Members focus on the guest. Their primary role in the restaurant is interacting with guests. They must be able to learn the Production part of our business, but they will always be 'guest first.' Some of the positions in this category are: * Cashiers * Buffet Attendant * Dining Room Attendant * Midway * Party Station * Party Hostess Food Production Team Member Our Food Production Team Members are the heart of our business. We are a pizza joint, and without them, we wouldn't have any food to sell or the cleanliness every guest looks for in a restaurant. Our Food Production Team Members focus on the food and operations of the restaurant. They need to be able to interact with our guests and provide positive interaction, but they will be 'food first'. Some of the positions in this category are: * Pizza Make/Cut * Prep/Cook * Dough Production * Dishwasher Entry Level - No Experience necessary Reliable Transportation to from Work Preferred Age 18+

DEPARTMENT: Front OfficeREPORTS TO: Front Office ManagerSTATUS: Non-Exempt This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES: Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment.Perform all duties toward the goal of maximizing guest service. Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times. Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Accommodate room changes expediently. Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance. Acquaint guests with city attractions, community events and nearby areas of interest. Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction. Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies. Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information. Responsible for proper key control and other security measures. Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment. Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Properly handle lost and found items. Report accidents, injuries, and any unsafe conditions to Management and Maintenance. Report all maintenance issues for guest satisfaction. Report to work wearing the required uniform and meeting professional grooming standards. Maintain confidentiality of all guests and hotel information Perform other duties as assigned. Actively participate in ongoing training. KNOWLEDGE, SKILLS AND ABILITIES: Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone. Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact. Ability to deal with guests when they are angry or upset. Professional appearance and demeanor. Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems. Previous cashier experience/ Basic accounting skills. Ability to work quickly and thoroughly when under pressure. Knowledge of hotel facilities and features. Ability to attend to more than one task at a time. Ability to maintain excellent attendance and punctuality. Knowledge of area and surrounding communities. EXPERIENCE: - Customer Service experience preferred. PHYSICAL DEMANDS: - Must be able to stand for long periods of time. - May include crowded office setting or “close quarters”. - General office environment with limited physical activity. This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.

Our objective is to build and maintain a company culture where people are driven, do the right thing and care about others. We want all employees to be empowered to be an integral part of the success of the Bradford House. In selecting employees to join our team, we look for individuals with integrity, respect for others, and those that seek to thrive in an environment of teamwork and professionalism. This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the General Manager. Bradford House is committed to Equal Employment Opportunity (EEO). We foster a work climate that promotes acceptance and diversity and gives all associates the opportunity to be recognized and valued for their contributions to our business. Our company complies with all state, federal and local laws, rules, regulations and constitutional provisions prohibiting discrimination. Job Summary: Responsible for greeting guests as they enter the hotel. Check in and check out guest in a friendly and helpful manner. Strong ambassador for Bradford House in all interactions with guests - hotel and restaurant. Essential Job Functions Greet all guests as though you are welcoming them to your own home with a genuine smile and eye contact. Ensure that you are using the guests' name at all times, once known. Answer multiple phone lines within 3 rings, using correct greeting and telephone etiquette, to book hotel and dinner reservations and answer general questions. Check guests into and out of our booking system. Verify information with the guest, requesting identification. Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data Provide information to guest of the location of their guest room and amenities. Encourage guest retention by anticipating guests needs, respond promptly and acknowledge all guests. Maintain complete knowledge at all times to anticipate guest inquiries promptly: all hotel features/services, hours of operation, etc all room rates, special packages, promotions, etc daily house count, expected arrivals, expected departures, etc scheduled daily group activities, restaurant daily specials, etc the area around the hotel, what is available for local eateries and entertainment, etc Handle guest complaints in a professional and polite manner. Resolve ensuring guest satisfaction. Carry yourself with professionalism, organization, and knowledge to provide guests with instant confidence in our property Instill a calm, organized, heartfelt, urgent approach when interacting in stressful situations. Troubleshoot emergencies. Maintain and promote a positive and cooperative work relationship with communication between all departments. Communicate pertinent guest information or complaints to designated departments. Inspect/Walk the guestrooms, public areas and grounds for cleanliness and maintenance issues. Ensure consistent quality. If seating restaurant guests: Inform of who will be serving them to ensure a smooth handoff to the service staff Manage the flow of guests into the Café and Bar areas, provide accurate wait times if appropriate Perform all duties according to safety procedures, including the use of PPE. Maintain and promote a positive and cooperative work relationship with all hotel departments. Follow all procedures and policies set forth by the company, and department. Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register, be able to account for any discrepancies. Essential Core Skills and Competencies Requires ability to take written and verbal direction in English and speak English clearly. Reliable and responsible character, with exceptional follow up and attention to detail. Friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. Good listening skills, with the ability to respond quickly to needs and requests. Exceptional organizational skills with the ability to balance and prioritize work. Exceptional service orientation, with keen ability to focus and deliver on guest needs. Proactive approach with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction. Have sufficient computer skills that will allow them to be able to use, in a proficient manner, all company issued software programs implemented. Highly motivated and detail-oriented self-starter. Able to perform routine work or the same task over and over again. Able to communicate effectively with guest, team members and management in English. Ability to understand and comply with proper cleaning techniques. Ability to take direction and follow instructions. Ability to work effectively as an independent contributor, and as a part of a collaborative team. Ability to multi-task and effectively manage numerous priorities within a fast-paced environment. Consistently at work and on time. Supervisory Responsibilities None Work Environment Most work is performed indoors. Occasionally service is required to outdoor seating area. Frequent use of office equipment such as iPads, TVs, computers, and phones. Fast-paced, with high levels of interactions with guest, associates, and managers. Physical Demands: Ability to go up and down stairs often during shift, sometimes with large, heavy items. Requires regular listening and hearing ability and visual acuity. Requires ability to reach, bend, stoop, kneel, and lift up to 40 pounds intermittently during the work shift. Requires ability to work in a standing position for long periods of time Must have moderate hearing to hear customers, supervisors, and communicate with other staff. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Expected Work Hours and Location: Work is any time during operational hours to include morning, nights, weekends, and holidays. One Location - Bradford House Education and Experience: 1+ years of prior hotel experience or customer service experience. High School diploma or equivalent. Familiarity with hospitality industry. Other Eligibility Qualifications: Legally eligible to work in the United States. Strong computer skills. Able to read and speak the English language well. Able to pass a background check and pre-employment drug screening. Reliable transportation. Hours: Guaranteed shifts: Sat & Sun - 3p-11p (other hours vary weekly) 16-30 hours per week (2-4 shifts per week) Employee Discounts: Restaurant: All employees will receive 50% off food for themselves and 30% off food for up to five (5) guests. The employee must always be accompanying their guest. No alcohol is discounted for employees or their guests ever. Hotel: All employees will receive 35% off the posted Best Available Rate for a maximum number of 10 room nights per calendar year. The employee may stay themselves or offer to a friend or family member. Benefits: Dental Insurance Health Insurance Paid Time Off Vision Insurance Benefit Conditions: Waiting period applies Only full-time employees are eligible