Customer Service Representative
Guest service representative job in East Windsor, NJ
Come join the Modway family!
We're a team of passionate individuals with a unique company culture and dynamic work environment. With warehouses strategically located on both coasts, we aspire to bring joy to the modern home with furnishings for every room in the house.
Modway is seeking a Customer Service Representative with a passion for ensuring that customers' needs are satisfied through effective communication and support. organization. The position will work on-site at our Corporate Office located in East Windsor.
Essential Duties & Responsibilities:
Resolves customers' most pressing questions and concerns in a courteous, helpful, and knowledgeable manner in all areas of the Customer Experience value chain (i.e Order Entry, Customer Calls, Shipping, and Customer claims)
Research and diagnoses issues that resolve customer concerns to ensure a high level of retention and satisfaction
Follows the Customer Experience SOP's and compliance requirements while exhibiting efficient workplace productivity and time management skills.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents the CRM database.
Experience & Competencies:
Minimum of 2 years of Customer Service experience a call center operations environment resolving customers' concerns
Ability to learn and adapt to new processes quickly
Strong work ethics and eager to learn
Team player and work well with others at all levels of the organization
Maintains positive attitude when facing change in a fast paced environment
Strong problem-solving skills and the ability to think analytically
Excellent communication skills both written and verbal
Modway offers competitive market compensation, paid lunch, federal and company holidays (12 to 15 holidays a year) benefits including medical, dental, vision, flexible spending account, AFLAC, 401K, employee discount, and PTO.
Modway is an equal opportunity employer and will not discriminate against any applicant for employment by race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Technical Service Representative
Guest service representative job in New York, NY
The Visory Technical Service Representative Lead (Tier 2) will serve as the dedicated on-site technical support resource for a key wealth management client in New York City (Midtown). This role provides advanced troubleshooting, escalated issue resolution, and high-quality customer service while acting as the primary technical point of contact for all on-site needs. Working from the client's office Monday through Friday, the TSR Lead will manage and resolve the client's support tickets, coordinate with the broader Technical Service Team for escalations, and ensure consistent, reliable IT support.
This position requires strong Tier 2 technical expertise with an emphasis on Azure technologies; Nerdio experience is a plus. While MSP background is beneficial, candidates with solid internal IT support experience will also be considered due to the single-client focus. Only candidates currently in the NYC area will be considered for this role.
Duties/Responsibilities:
Provide front-line technical support with exceptional customer service both on-site in NYC office and via email, phone and chat while also achieving target customer satisfaction on assigned tickets.
Use excellent communication and interpersonal skills to ensure that customer and system issues are resolved in a timely fashion.
Identify recurring customer issues and diagnose root causes, then collaborate with Technical Service Manager and Technical Service Team to determine permanent resolutions and solve tickets in the que.
Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate.
Maintain and participate in on-call schedule, including weekends and after-hours.
Complete assigned training and any other technical training which relates to your job and required skills.
Required Skills/Abilities:
Strong understanding of Active Directory Fundamentals On-Prem and Azure O365
Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals
Expertise in Microsoft Windows desktop and server operating systems plus Cloud hosting principles.
Knowledge of local printer configurations in Remote VMs & Local On-Prem machines
Proficiency with Remote Monitoring and Management Systems
Working knowledge of Windows Command Line interface
Networking fundamentals - including VPN/VoIP/ACLs/Security/Compliance
Work in conjunction with other departments to investigate issues.
5+ years related IT work experience and/or training; or equivalent combination of education and experience preferred.
Education and Experience:
Associates' or Bachelor's degree preferred
Full Azure Suite experience required, Nerdio a plus!
MS-900 Microsoft 365 Fundamentals Certification, preferred
CompTIA Network+ Certification, a plus!
About Visory:
Visory is a hands-on technology and cybersecurity partner delivering enterprise-grade IT services, compliance support, and managed infrastructure to financial, accounting, construction, and other growing businesses.
Backed by a team of over 150 professionals, Visory combines deep industry expertise with excellent client support to keep clients secure, compliant, and running smoothly. The company empowers clients to confidently navigate digital transformation with proactive, thoughtful solutions.
Customer Service Representative
Guest service representative job in Newark, NJ
Customer Service Representative I
Responsibilities:
Responds to telephone inquiries using standard scripts and procedures.
Defines or resolves inquiries received either through written or telephone correspondence.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Performs customer needs analysis and informs customers of services and resources available to them.
Maintains adherence (attendance, punctuality, use of AUX time).
All other duties as assigned
Must have experience working in a call center.
Education/Skills/Experience Requirements:
High School diploma or GED.
Excellent communication skills.
Candidates must go through the interview process with the client.
Customer Service Representative I *Bilingual
Responsibilities:
Responds to telephone inquiries using standard scripts and procedures.
Defines or resolves inquiries received either through written or telephone correspondence.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Performs customer needs analysis and informs customers of services and resources available to them.
Maintains adherence (attendance, punctuality, use of AUX time).
All other duties as assigned
Must have experience working in a call center.
Education/Skills/Experience Requirements:
High School diploma or GED.
Excellent communication skills.
Language: Spanish
Training Schedule: Monday through Friday 9 am to 5 pm for 2 weeks
After Training Schedule: Must be able to work between the hours of Monday through Friday 7 am to 5:30 pm and Saturday, Sunday, and holiday from 8:30 am to 5:00 pm (40-hour work week); fluctuating schedule.
Work Schedule: Will be discussed during interview
Logistics & Customer Service Representative
Guest service representative job in New York, NY
Job Type: Full-Time | Contract or Permanent (based on client need) Industry: Logistics | Supply Chain | Customer Support LHH RecruitmentSolutions is currently seeking a Logistics & Customer Service Representative on behalf of our client. This role is ideal for candidates with strong communication skills and a background in coordinating transportation, resolving customer issues, and supporting end-to-end order and delivery processes.
Key Responsibilities
Enter and maintain customer orders and shipping information with accuracy
Coordinate deliveries, shipments, and transportation routes to ensure on-time arrival
Serve as liaison between customers, distributors, and freight/logistics partners
Track purchase orders and resolve service or delivery conflicts
Maintain updated records of deliveries, damage reports, and service adjustments
Benchmark carrier rates and support cost-efficient route planning
Assist the sales team with customer invoicing and support documentation
Monitor logistics KPIs and support the logistics budget process
Ensure compliance with logistics regulations and internal documentation standards
Support ad hoc logistics and customer service projects as needed
Qualifications
2+ years of experience in logistics, transportation coordination, or customer service
Experience working with freight carriers, 3PLs, and distributor networks
Strong organizational and problem-solving skills
Excellent communication skills and customer-first mindset
Proficiency in Microsoft Excel and logistics software/tools
Ability to work cross-functionally with sales, finance, and operations teams
Detail-oriented and capable of managing multiple priorities in a fast-paced environment
Work Environment
Onsite or hybrid work schedule depending on client site
Collaborative logistics and operations team
Reports to the Operations Manager
To Apply:
Apply directly through this job board posting or submit your resume to *********************
Pay Details: $50,000.00 to $55,000.00 per year
Search managed by: Renee Walker
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Customer Service Representative
Guest service representative job in Woodbridge, NJ
Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!
We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.
RESPONSIBILITIES
• Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
• Ensure first call resolution, making the customer experience as seamless as possible.
• Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
• Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
• Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
• Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
• The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday.
QUALIFICATIONS
• Strong interpersonal, communication, and organizational skills.
• Analytical mindset with good decision-making abilities.
• Proficiency in computer skills and data entry.
• High motivation to take ownership and follow up on tasks.
• Flexibility to adapt to a fast-paced, changing environment.
• Ability to work weekdays and rotational Saturdays.
• High school diploma required, college degree is a plus!
• Spanish language proficiency is a plus!
SALARY RANGE
The pay range for this position is $45,000 to $49,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
PERKS & BENEFITS
• 4 weeks accrued paid time off + 9 paid national holidays per year
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement
ABOUT THE COMPANY
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
Customer Service Representative
Guest service representative job in Edison, NJ
Edison, NJ 08817
Role Type: Onsite Role
Note: MUST be legally authorized to work in the United States.
JOB RESPONSIBILITIES:
Core Responsibilities:
Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department
Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays
Ensure all customer related documentation is complete and filed
Processes RMAs and credits. When necessary, forward credits to customers and corporate finance
Oversee/manage Papervision
Attend and participate meetings as required
Additional Responsibilities:
Answer incoming calls
Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable
Provide customers missing or misplaced documents including but not limited to invoices and BOLs
Provide effective support to sales team
Greets and screens visitors and telephone call and notifies staff members or records and relays messages
Monitors admittance to facility assuring admittance is authorize employees and vendors only
Complete miscellaneous customer care functions and special projects as assigned
Complete reports and maintain documentation as required
Performs other duties as assigned
JOB REQUIREMENTS:
Education/Certifications:
High School diploma or GED equivalent
Experience:
One to two years related experience and/or training; or equivalent combination of education and experience
System Implementation preferred
Knowledge/Skills/Abilities:
Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook
Oral and written communication skills
Time management
10 key skills
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Good judgment is required for this position as there may be times when direct supervision may not be immediately available
WORK ENVIRONMENT:
Onsite Role: This position requires the associate to perform all duties at one of our UNFI locations, such as a distribution center or office
Travel (Minor): This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons
PHYSICAL ENVIRONMENT/DEMANDS:
Office Roles:
Most work is performed in a temperature-controlled office environment
Incumbent may sit for long periods of time at a desk or computer terminal
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday
Stooping, bending, twisting, and reaching may be required in the completion of job duties
Warehouse Roles:
Ability to lift up to 75 pounds and to stand, walk, bend, stoop, twist, and turn frequently
Exposed to temperatures ranging from -20 degrees below zero to 35 degrees Fahrenheit in Perishable Operation and 37 degrees to 90 degrees Fahrenheit in Grocery Operation
Ability to do repetitious arm, wrist, and hand movements required for maintenance and service procedures
Must be able to work with hands and arms overhead, and to work in or under the equipment
Requires manual dexterity, overall coordination, and good balance to work both at ground level and in high places to perform job duties. Ability to operate work-related equipment
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
Woodstock Farms: Ability to work in an environment containing tree nuts, peanuts, soy, wheat, sesame, milk and different spices like pepper, chili, etc.
ADDITIONAL INFORMATION:
Interview Process:
The selection process will likely consist of two rounds. The first round will be conducted virtually via Microsoft Teams, followed by a second round which will be an onsite interview
Temporary to Permanent Opportunity:
Conversion from a temporary to a permanent position will be based on business needs, attendance, and overall performance. Candidates demonstrating strong performance and reliability may be considered for permanent employment
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req UNFI-JB-687
Customer Service Representative
Guest service representative job in Jersey City, NJ
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts:
Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week.
Responsibilities
Communicate with customers via phone, email and live chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Sports interest and knowledge
Call Center Representative
Guest service representative job in New York, NY
"Recent Call Center Representative and Bilingual is a must"
Note: It's an on site job role, Best suited candidates will be contacted to discuss further about the job role.
Job Details:
Job Title: Call Center Representative (Onsite, Bilingual)
Location: New York, NY, 10004
Duration: 3 Months (Contract Assignment)
Schedule: 11:00 AM-07:00 PM M-F (some Saturdays (8-4) as well)
Job Summary:
Customer Service Professional who handles incoming and/or outgoing calls. (Extensive)
Job Responsibilities:
-Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
-Other assignment as necessary.
-Extensive phone experience and computer literate.
Skills:
-Recent Two (2) years of experience and Bilingual (Spanish or any).
-Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
-Active listening providing full attention to callers to understand their concerns and needs.
-Effective problem-solving to analyze a situation, identify core issue and find effective solution.
Education:
-High School Diploma or general education degree (GED).
EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Guest Service Agent
Guest service representative job in New York, NY
Casa Cipriani is a prestigious private members club and hotel, renowned for its impeccable service, elegant design, and timeless sophistication. Our commitment to providing unparalleled hospitality experiences to our members and guests is rooted in our heritage and passion for excellence. Joining Casa Cipriani means becoming part of a community dedicated to setting new standards in luxury and personal service.
We are seeking a detail-oriented and hospitality-driven individual to join our Guest Relations team as a Guest Service Agent. This role plays a key part in delivering a seamless and personalized experience for our members and hotel guests. The Guest Service Agent will manage guest itineraries, VIP preferences, transportation coordination, and personalized services through tools such as Alliants and Opera, ensuring each stay is tailored and memorable.
ESSENTIAL FUNCTIONS AND DUTIES:
Organize and maintain comprehensive guest itineraries using Alliants CRM system.
Perform daily arrival printouts and ensure accurate preparation for all next-day arrivals.
Reconfirm all next-day activities with vendors to guarantee guest services are secured.
Coordinate house car usage, external transportation, and monitor daily usage logs.
Track and report on house car usage daily, with monthly recap reporting.
Manage daily posting of guest-related charges in Opera PMS.
Verify and reconcile weekly invoices from vendors and service partners.
Maintain timely communication and follow-up on guest emails and concierge requests.
Source, vet, and coordinate with vendors for personalized guest services and experiences.
Oversee guest shipments and deliveries, ensuring secure handling and efficient coordination.
Ensure all Alliants guest tracking data is updated, accurate, and current.
Add and review all Opera notes to reflect guest preferences and important details.
Coordinate and attend weekly VIP arrival meetings and prepare VIP arrival lists.
Deliver personalized experiences through guest profile management and preference tracking.
Ensure guest profiles are complete and updated for future visits, including individual profile data.
Organize daily preparation lists for next-day arrivals and any special requests.
Handle and manage riders, including VIP requests and entertainment setups.
Maintain high attention to personalized recognition of repeat and high-value guests.
Collaborate across departments to ensure consistent, elevated guest experiences.
Perform other tasks and duties as assigned by management.
KNOWLEDGE, EXPERIENCE AND SKILLS:
Bachelor's degree in Hospitality or related field preferred.
Minimum of 2 years of experience in luxury hospitality, front desk, guest relations, or concierge services.
Proficiency in guest service platforms including Opera PMS, Alliants, and Microsoft Office Suite.
Excellent verbal and written communication skills, with a guest-first mindset.
Strong organizational skills and attention to detail; ability to multitask and prioritize effectively.
Confidence in handling confidential guest information with discretion and professionalism.
A proactive, solutions-driven approach with the ability to work both independently and as part of a team.
Flexibility to work evenings, weekends, holidays, and extended shifts as required.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
Ability to remain in a stationary position for extended periods.
Capable of walking, standing, and navigating the property throughout the shift.
Lift, carry, and transport items weighing up to 30 pounds as needed.
Perform repetitive motions and handle physical activity associated with guest service roles.
Adhere to all health, safety, and ergonomic protocols.
INTENT AND FUNCTION OF S
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.
Customer Service Representative
Guest service representative job in New York, NY
Our client is seeking a Patient Retention Coordinator to add to their growing team! The Patient Revenue Coordinator will be responsible for handling escalated customer issues, resolving discrepancies, answering questions, and working with insurance.
The ideal Patient Retention Coordinator will have 2+ years of experience in a Home Healthcare environment.
This role is in person - 5 days on site - in Brooklyn, New York.
Commercial Lines Customer Service Representative
Guest service representative job in Nutley, NJ
About Us
For more than 100 years, Strategic Insurance Partners (SIP) has been providing Personal and Business Insurance protection that fit your needs. Developing a comprehensive insurance portfolio can be a challenge without guidance from a trusted advisor. At Strategic Insurance Partners, we've been working alongside business owners in New York, New Jersey, and Pennsylvania for more than a century. Instituting extensive insurance expertise, SIP agents take a consultative approach toward identifying risks and proactively reducing the impact of loss through customized coverage. Our management and representatives have developed an atmosphere of trust over the years, which has enabled deeply valued and longstanding relationships with our clients.
Commercial Lines Customer Service Representative
Responsibilities:
Policy Servicing: Assist the Account Managers with processing Change Requests, Audits, Certificates, and more.
Agency Management System Operation: Work daily in AMS to access policy details and update the accounts for accuracy.
Task Management: Track, follow up and close out service tasks.
Team Collaboration: Partner with Account Managers and/or Account Executives to assist and maintain the retention lists every month, 90 days in advance.
Customer Servicing: Assist the Account Managers with incoming calls when needed.
Qualifications:
Valid New Jersey Property and Casualty License required
Minimum of 2 years of commercial lines insurance experience
Knowledge of insurance products
Proficiency with AMS360 and ImageRight preferred; experience with other agency management systems will be considered
Effective verbal and written communication skills
Excellent organizational skills
Strong multitasking skills, attention to detail, and follow-through discipline
Hours: Monday-Friday, 9:00am-5:00pm
Office Location: 492 Franklin Avenue, Nutley, NJ 07110
Benefits:
Competitive Salary
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
Call Center Representative
Guest service representative job in New York, NY
· Call Centre AND Payroll Timekeeping experience in call centre environment required
· Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
·Two (2) years of experience and Bilingual
Customer Care Representative
Guest service representative job in New York, NY
Job Title: Customer Care Representative
Terms: FT Permanent - 5 Days Onsite at the NY Office
Salary: $60,000-$70,000 based on experience
The Customer Care Representative is a vital member of the Operations Team, providing service and support to customers, Sales Representatives, and internal departments. This role ensures efficient order processing, handles inquiries, and contributes to the smooth execution of daily operations across trade, retail, repair, international channels, and e-Commerce.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer & Sales Support and Account Management:
Act as a primary liaison for both customers and Sales Reps by providing accurate information on product pricing, availability, item specs, order status, and repair estimates.
Process orders and memo requests via BOSS, phone, EDI, or email with accurate and timely data entry.
Retrieve and respond to daily inquiries from general and repair voicemail boxes with a high level of responsiveness and professionalism.
Maintain proactive communication with Trade Sales Representatives, assisting with client account updates, preparing jewelry for trade and trunk shows, and managing related clerical tasks such as document transmission and follow-up correspondence.
Perform various duties as required for designated Trade accounts, including data entry into customer's portals and ordering customer specified tags.
Collaborate with internal departments (Accounts Receivable, Shipping, Merchandise) to resolve customer concerns related to billing, order fulfillment, and delivery logistics.
Maintain detailed and organized records of order-related documents and correspondence to support audit readiness and service consistency.
Respond to E-Commerce and online repair inquiries with professionalism and efficiency.
International & Affiliate Coordination
Serve as the point of contact for South American accounts
Act as a backup resource for Affiliate and International partners.
Prepare all necessary documents for International shipments, in compliance with customs and shipping regulations.
Repair Processing
Manage incoming repairs for Trade, Retail, and Mail-in customers, including receiving, logging, repair order creation, and preparation of completed items for return shipment.
Liaise with repair teams and customers to ensure timely status updates and clear communication throughout the service cycle.
Order Fulfillment & Inventory Support
Support daily Order Fulfilment/Operations duties, including stock keeping, pulling merchandise and fulfilling orders, memo fulfillment, memo returns, order invoicing, and processing credits (RTV - Return to Vendor)
Participate in E-Commerce order fulfillment and related activities.
Participate in semi-annual physical inventory counts and reconciliation efforts to maintain accuracy in merchandise records.
JOB QUALIFICATIONS & SKILLS:
Exceptional verbal and written communication skills with a customer-centric approach.
Strong organizational and multitasking abilities in a high-volume, detail-oriented environment.
Ability to work collaboratively with cross-functional teams to troubleshoot and resolve issues.
Retail and Luxury experience preferred
Spanish speaking preferred
JOB COMPETENCIES
Accountability - Takes personal responsibility for the quality and timeliness of their work
Product Knowledge - Understanding our products and being able to suggest alternatives in a persuasive manner
Customer Service - Refers to the ability to satisfy the expectations and requirements of customers, both internal and external. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly.
MIKIMOTO CORE COMPETENCIES
Job Knowledge - Able to complete all routine tasks independently. Understands and performs most phases of the job well. Keeps abreast of changes in areas of expertise. Provides good advice in areas of responsibility.
Initiative - Identifies opportunities and issues, proactively acts and follows through on work activities to resolve or capitalize on them. Works independently with little direction.
Problem Solving - Regularly demonstrates the ability to solve difficult problems with effective solutions in a timely fashion. Seeks input from others when making a decision. May be relied upon to do so without supervision and seeks advice when unusual situations arise. Makes decisions based on accurate and complete analysis of information.
Teamwork - Effectively works with others. Able to resolve conflicts and listens to others. Maintains honest relationships and is respected by others.
Dependability - Can be trusted or relied upon to act in the way required or expected to get the work done. Is present at work. Is a team player. Takes responsibility for actions.
Communication - Shows an understanding of the need to initiate or respond to information in an appropriate, timely and complete manner. Oral and written communications are usually acceptable, being both comprehensible and appropriate.
Flexibility - Demonstrates flexibility. Adapts plans and goals for new conditions. Stays current with the organizational objectives and applies knowledge to new methods.
BENEFITS
Competitive Compensation Package including Salary, Company-paid Medical, Dental, Vision Benefits, Life and Long-term Disability Insurance
Offers 401(K) Savings Plan with Employer Match, Short-term Disability Insurance
Paid Time Off, Paid Holidays, Summer “Days”
Annual Gym Reimbursement
Mikimoto Employee Discount
Eligibility may vary based on level and tenure, subject to change
Agency Services Representative Trainee
Guest service representative job in Robbinsville, NJ
Open to: General Public
Work Week: 35 (35-hour) Work Week
Salary: A99 ($36,448.51) (Non-Negotiable)
Existing Vacancies: 1
Program/Location
Department of Environmental Protection
Fish and Wildlife
Bureau of Law Enforcement
1 Eldridge Road
Robbinsville, NJ 08691
Scope of Eligibility
Open to applicants who meet the requirements below.
Description
Under the close supervision of a supervisory official in a state department, agency, or institution, learns to perform front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents; provides information to customers regarding department/agency programs and services; does other related duties as required.
Specific to the Position
Under the supervision of the Central Region Captain, this ASR receives constituent phone calls, updates several law enforcement databases, files essential records, and assists the captain with clerical duties as needed. Due to access to law enforcement's sensitive records, this employee must pass a criminal history background check.
Preferred Skill Set
Experience in fishing and hunting is a plus but not required. Proficiency in Microsoft Office Suite and the ability to interact with the public and others in a courteous, timely and efficient manner.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Benefits
As a New Jersey State Department, NJDEP offers a comprehensive benefits package that includes:
Paid Benefit Leave
Holiday Pay
Alternative Workweek Program*
Telework*
Pension
Deferred Compensation
Health Benefits (medical, prescription drug, dental & vision care) and Life Insurance
Flexible and Health Spending Accounts (FSA/HSA)
Commuter Tax Savings Program
Public Service Loan Forgiveness (PSLF)
Tuition Reimbursement*
*Pursuant to the State/Department's policy, procedures, and/or guidelines.
Residency
All persons newly hired on or after September 1, 2011, have one year from the date of employment to establish, and then maintain principal residence in the State of New Jersey subject to the provisions of N.J.S.A. 52:14-7 (L.2011, Chapter 70), also known as the “New Jersey First Act”.
Authorization to Work
Selected candidates must be authorized to work in the United States per the Department of Homeland Security, United States Citizenship, and Immigration Services regulations.
NOTE: The State of New Jersey does not provide sponsorship for citizenship to the United States.
SAME Applicants
If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter) must be submitted along with your resume by the closing date indicated above. For more information on the SAME program, please visit SAME Program, email ***************, or call CSC at ************** and select Option #3.
Veteran's Preference
To qualify for New Jersey Veteran's Preference/status, you must establish Veteran's Preference through the Department of Military and Veteran's Affairs. Please submit proof of your Veteran's Preference along with your resume as indicated. For more information, please visit ***********************************************************************
Equal Opportunity Employment
The State of New Jersey seeks to increase the richness and diversity of its workforce, and in doing so, become the employer of choice for all people seeking to work in State Government. To evaluate the effectiveness of our efforts to attract and employ a diverse workforce, applicants are asked to voluntarily answer a few brief questions on the NJ Affirmative Action Information Form. All information is considered confidential and will be filed separately with the agency's affirmative action officer. This information will not be part of your application for employment and will not be considered in any hiring decision.
DEP Notices of Vacancy have a 4:00 p.m. deadline on the closing date. When filing for these opportunities, please be sure to have your letter of interest and credentials sent electronically before 4 p.m. on the closing date.
The New Jersey Department of Environmental Protection is an Equal Opportunity Employer and is committed to inclusive hiring and a diverse workforce. We strongly encourage people from all backgrounds to apply. Accommodations under ADA will be provided upon request.
Service Advisor
Guest service representative job in Bordentown, NJ
Hiring: Clerk - Arbitration
📍
New Jersey (On-site)
⏳
12+ Month Contract
💵
$17-$19/hr (W2)
🚗
Leading Automotive Company
We are looking for a detail-oriented Clerk - Arbitration to join a leading automotive brand. If you have experience in customer service, clerical work, data entry, or admin support, this could be a great fit.
Responsibilities:
• Review customer complaints & documentation
• Support arbitration and post-sale case updates
• Data entry, filing, scanning & office duties
• Communicate with customers (phone & in-person)
• Work with internal systems (AS400 training provided)
Requirements:
✔ Clerical/admin/customer service background
✔ Strong attention to detail
✔ Comfort with data entry and repetitive tasks
✔ Valid driver's license
✔ Automotive or claims experience is a plus
📩 To apply: Send your resume to ********************* or apply directly here.
Guest Relations Agent
Guest service representative job in New York, NY
The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.
Job Description
The Guest Relations Agent is responsible for ensuring every guest feels welcomed, valued, and understood from the moment of arrival. Acting as a personal liaison between guests and hotel departments, this role handles pre-arrival arrangements, in-stay coordination, and departure follow-ups to ensure a seamless, elevated guest experience consistent with Faena's culture of artistry and service excellence.
This is a full-time position with an hourly compensation of $36.00 per hour.
DUTIES AND RESPONSIBILITIES
Personally welcome guests upon arrival and assist with check-in coordination
Manage pre-arrival communication including amenity setup, itinerary details, and special requests
Act as point of contact for in-house guests, ensuring all requests are fulfilled efficiently and discreetly
Handle guest complaints or feedback, escalating as appropriate to management
Support VIP recognition efforts and assist with personalized in-room touches or event coordination
Maintain constant communication with Front Office, Housekeeping, Butler Service, and F&B teams
Track and document guest preferences, incidents, and notes in PMS and CRM systems
Assist with daily reports, pre-arrival summaries, and post-departure follow-up calls or emails
Participate in daily briefings and ensure all team members are informed of guest priorities
Manage and track guest amenities, special occasions, and billing coordination
Handle internal and external correspondence with precision and confidentiality
Support the Guest Relations Manager in updating logs, VIP lists, and SOP documentation
Qualifications
1-2 years of luxury hotel or high-end hospitality experience
Strong understanding of guest service standards and etiquette
Excellent written and verbal communication skills
Proficiency in Opera PMS and Microsoft Office Suite
Fluent in English; additional languages a plus
SKILLS
Naturally hospitable and emotionally intelligent communicator
Detail-oriented and highly organized
Calm and solution-driven under pressure
Discreet, professional, and well-presented at all times
Passionate about creating genuine, lasting guest relationships
Additional Information
All your information will be kept confidential according to EEO guidelines.
Guest Service Agent
Guest service representative job in Bridgewater, NJ
City, State:Bridgewater, New Jersey
Title: Guest Service Agent
FLSA: Non-Exempt
Status: Full Time
Reports to: Assistant Director of Food and Beverage/Front Office Manager
Pay Range: Hourly range $21.95-$23.60
Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
Essential Functions and Duties:
Greet, register, and assign rooms to guests upon their arrival.
Verify guest credit and establish payment methods for accommodation.
Keep accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, such as balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during the check-out process.
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm reservations for guests.
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
Previous experience in a hotel front desk or guest service role preferred.
Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency in using property management systems and basic office software (e.g., Word, Excel).
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills with attention to detail in managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Work Environment:
Primarily indoor work within the hotel's front desk and lobby areas.
Requires standing and walking for long periods throughout the shift.
Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
Flexible schedule required, including availability for evening, weekend, and holiday shifts.
Frequent use of a computer and telephone, interacting with guests and team members.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2025-11-20
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
Auto-ApplyGuest Services Agent | Homewood Suites by Hilton Midtown Manhattan | PM Hotel Group
Guest service representative job in New York, NY
What You'll Do:
You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out.
A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area.
Here are a few of the other tasks that will keep you busy on a daily basis:
Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.
Where You've Been:
We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
Guest Service Agent
Guest service representative job in New York, NY
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self.
We're current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat.
About you...
Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
Ability to speak a secondary language is a plus.
Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
Is flexible and willing to meet the demands of a 24-hour operation.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
30.9833
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Guest Service Agent - SpringHill Suites Times Square
Guest service representative job in New York, NY
Job Description
Guest Service Agent
To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality.
RESPONSIBILITIES:
Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
Check guests in and out efficiently and in a friendly manner.
Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management.
Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handle special requests.
Monitor room availability.
Handle safe deposits by guests per established procedures.
Keep lobby, back office and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Offer and properly handle requests for wake-up calls.
Know how to clean guest rooms to standards.
Open and close shift; make cash drops.
Ensure all credit cards, cash, and change fund are balanced throughout each shift.
Inform management of any guest or systems related complaints or problems.
Communicate with incoming staff and management by logging pertinent information in the pass on log.
Keep maintenance informed of all maintenance needs.
Pass on guest lost and found inquiries to management or supervisors.
Assist in marketing effort by completing Company Tracking nightly.
Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.
Practice safety standards at all times.
Be able to move luggage or packages weighing up to 40 lbs.
Each associate will be required to follow the rules as found in the M&R Employee Handbook
Perform other duties as assigned by management, of which employee is capable of performing