Post job

Guest service representative jobs in Overland Park, KS

- 627 jobs
All
Guest Service Representative
Front Desk Agent
Guest Services Agent
Hotel Night Auditor
Customer Service Representative
Front Desk Attendant
  • Front Desk Agent

    Hotel Kansas City 4.2company rating

    Guest service representative job in Kansas City, MO

    Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the “Best New Hotels in the World” by Travel + Leisure, and Kansas City's newest #1 Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city's best nightlife, restaurants, and shopping. In addition to the hotel's 144 guest rooms are the Town Company restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio. Job Overview The Front Desk Agent is responsible for performing a variety of services for guests while playing a key role in the revenues obtained by the selling of guest rooms. Essential Responsibilities · Acknowledge and respond appropriately to guest needs and requests. · Reports as scheduled and in compliance with uniform standards and appearance. · Comply with the company's prescribed safety and security policy, procedure and protocol. · Promote at atmosphere of goodwill and service during all guest interaction. · May answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment. · Effectively sell the hotel through prescribed standards for booking reservations. · Stay abreast of hotel selling strategies and any marking promotions, coupons, and discounts. · Pre-assign rooms taking consideration of special requests or needs. · Register guests and collect valid method of payment while maintaining accurate information on registration. · Prepare and explain charges at time of check out and finalize guest charges. · Transmits and receives messages to guests and other colleagues. · Keep an accurate accounting of all cash, credit card and credit transactions. · May post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc. · May deposit guest valuable in hotel safe or safety deposit box. · Communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities. · May assist with valet, shuttling guests, baggage handling due to business demands. · Other tasks as assigned by the Director of Rooms and Front Desk Manager. Education: · High school diploma or GED equivalency required. Experience: · 6-12 months related experience and or/training preferred. · Hospitality or customer service experience preferred. Open availability preferred. Interaction/Skill Set: · Ability to read and understand English fluently and speak clearly. · Excellent listening and comprehension skills. · Excellent written and oral communication skills. · Ability to effectively deal with customers' complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guests, and providing positive and proactive solutions. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer excellent benefits: Free room nights, Discounted and Friends & Family Room Rates Medical, Prescription, Dental and Vision Insurance Life and Disability Insurance 401K with company match Generous Paid Time Off Paid Family Bonding Time and Adoption Assistance Employee Stock Purchase Plan Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more! Tuition Reimbursement program Discounted parking and much more!
    $26k-31k yearly est. 4d ago
  • Customer Service Representative

    The Boro Group-Renewal By Andersen

    Guest service representative job in Lenexa, KS

    Renewal by Andersen is the exclusive start-to-finish window and door replacement division of Andersen Corporation - the most recognized window brand in the U.S. Join us on our quest to drive change and innovation inspired by customer needs. We are seeking a Customer Care Specialist to fuel our continued growth on our Kansas City Team. Project Coordinator - Scheduler - Administrative Essential Functions: Act as the main point of contact for customers throughout the lifecycle of their project to improve the customer experience and increase revenue streams via referral and repeat business. Partner with assigned sales reps and serve as point of contact (POC) post-sale for all customers to make them feel cared for and engender their consumer trust. Delight customers by providing a consistently excellent customer experience commiserate with our world-class product. Keep continuous communications with assigned customers to ensure that all questions and concerns about their project are addressed and satisfied, to include service immediately post-install. Contact customers after sale to confirm best times and methods of contact and answer any immediate questions or concerns that they may have. Close out projects with customers upon completion of their project to collect feedback for recognition or improvement. Based on this feedback, pass on customer information as needed to other departments involved and follow up accordingly on the customer's behalf. Solicit referral business from past customers using, but not limited to, the following methods - closeout calls, survey results, online reviews, etc. via phone conversations and email. Cancel out any jobs requesting termination of their contract. Administer the change in the system and email the customer and the sales rep to inform of the cancellation. Request a refund if needed from accounting. Rebate and tax letters provided upon request to customers. Adjust backend contract amounts per management and accounting requests. Attend Exceptions Meeting to provide updates on various customers regarding signing of amendments, missing deposits or any other pertinent information to get jobs ordered at a weekly meeting. Create a weekly list of outstanding items to request from reps and installation managers. Provide feedback to sales and production management as necessary. Entry Level - Customer Service - Retail Job Requirements Experience in a sales environment and ability to multitask and stay organized. Must be fluent with word, excel, email, PCS, IPad functions and any other basic computer functions. Must be willing to jump in and assist where ever is needed and maintain a positive outlook to constantly inspire the sales force. The ideal candidate will possess: 2+ years of customer service experience Demonstrated word processing, spreadsheet, and general computer proficiency. Experience using SalesForce. Strong phone etiquette and verbal skills to facilitate problem resolution. Strong written and verbal communication skills. Time and work process management skills. High school diploma or equivalent. This is a full-time entry-level position with mostly set work hours: Mon-Fri, 8:00-5:00PM. Our homeowners value integrity and quality. We are grateful for every opportunity to assist a homeowner with one of their most personal and prized possessions, their home. At each interaction, we want them to feel: Trust , Respected, Cared For and Delighted. If you share these values and your goal is to use your talents in a fast-paced work environment, we want to hear from you! Please forward your resume. Renewal by Andersen of Kansas City is an Equal Opportunity Employer. Job Type: Full-time Benefits: 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Work Location: In person
    $27k-35k yearly est. 3d ago
  • Goldfish Swim School - Front Desk Guest Service Representative

    Overland Park 3.9company rating

    Guest service representative job in Overland Park, KS

    Responsive recruiter Benefits: Employee Discount Flexible schedule Training & development *HIRING AT OUR OVERLAND PARK AND LENEXA LOCATION* Role Description Our front desk guest service team members help create a golden experience for our member families by providing excellent customer service to guests in person or over the phone. They will educate customers on promotions and special offers as well as maintain the store environment. Shifts Available Overland Park: Monday: 3:30-7:30 pm Tuesday: 3:30-7:30 pm Wednesday: 8:30 am - 12:30 pm; 3:30-7:30 pm Thursday: 8:30 am - 12:30 pm; 3:30 pm - 7:30 pm Friday: 8:30 am - 12:30 pm Saturday: 8:30 am - 1:00 pm Sunday: 9:00 am - 2:00 pm Lenexa: Monday: 3:30 pm - 7:30 pm Tuesday: 3:30 pm-7:30 pm Wednesday: 8:30 am - 12:30 pm; 3:30 pm - 7:30 pm Thursday: 8:30 am - 12:30 pm; 4:00 pm - 8:00 pm Saturday: 8:30 am - 1:30 pm *Additional shifts can be picked up as they emerge* Why Goldfish vs. Another Job? We make an immediate and lifelong impact with children and families every day! At Goldfish, we love to celebrate and have fun with our students and their families! Flexible part-time hours Paid training We reward hard work with gift cards, cash prizes and "shout-out' awards Fun and diverse team environment Who Will You Be ReportingTo? General Manager Kirsten Conrad & Assistant General Managers Catherine Buist and Alex Randall. Requirements Excellent customer service skills Strong work ethic Strong verbal and written communication skills Reliable transportation to and from work Ability to commit to at least 4 months of employment Helpful Past Experience Though not necessary, we have found that team members with the following experience have thrived at Goldfish: Aquatics, Baby Sitter Camp Counselors, Child Care, Nanny, Education, Instructor, Teacher, Daycare, Work with Kids, Customer Service, Early Education, After School Job, Retail, Restaurant, Service Industry Job Type: Part-time Schedule: 4 hour shift Evening shift Morning shift Shift availability: Night Shift (Preferred) Day Shift (Preferred) Work Location: In person Compensation: $15.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
    $15 hourly Auto-Apply 36d ago
  • Hotel Front Desk / Guest Service Rep

    Raymond Management Company 4.3company rating

    Guest service representative job in Kansas City, MO

    Guest Service Representative / Front Desk Starting Salary Range: $15.00-$16.00/hour or more based on experience. Wage Increases: New hires can earn wage increases at 30, 60, 90 days & 6 months. Employment Type: Part-Time Shift: 7am-3pm Application Deadline: November 1, 2025 Lee abajo para ver en español. Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We're looking for a Guest Service Representative to join our Front Desk team! We Offer: Team Culture: We work as a team and take pride in supporting each other every day Training and Growth: We provide on-the-job training and support career growth within the company Employee Recognition: We celebrate achievements and recognize the hard work of our team members Benefits for all Teammates: Paid vacation, sick, bereavement, & jury duty Holidays paid at time & ½ when worked Travel with hotel room discounts Teammate referral bonuses Paid time off to volunteer in your community Employee Assistance Program with mental health resources Additional Benefits for Full-Time Teammates: Affordable health, dental, & vision plans for you and your family Low-cost accident, critical illness, & hospital coverage Flexible spending plans options 401(k) retirement plans with company contribution What You'll Do: Serve as the first point of contact for our guests, creating a positive and welcoming experience. Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude. Handle guest requests, inquiries, and reservations with professionalism and attention to detail. Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations. Manage daily front desk duties, including payments, room assignments, and resolving any guest issues. We're Looking For: A friendly, positive attitude with strong customer service skills. Ability to multitask and work well in a fast-paced environment. Strong communication skills and a professional approach to solving guest concerns. Basic computer skills and the ability to stand for extended periods. Prior hotel or customer service experience is a plus, but we are happy to train the right candidate! Apply Today! At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you. At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person's perspective and well being. Te apasiona la hospitalidad y asegurarte de que cada huésped se sienta bienvenido y atendido? Disfrutas trabajar en un entorno de equipo donde se valora la colaboración y el servicio al cliente? ¡Estamos buscando un Representante de Servicio al Cliente para unirse a nuestro equipo de Recepción! Lo que ofrecemos: Cultura de equipo: Trabajamos en equipo y nos apoyamos mutuamente cada día. Capacitación y crecimiento: Ofrecemos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa. Reconocimiento a los empleados: Celebramos los logros y reconocemos el esfuerzo de nuestros compañeros de equipo. Beneficios para todos los empleados: Vacaciones pagadas, días por enfermedad, duelo y jurado Días festivos pagados a tiempo y medio cuando se trabajen Descuentos en habitaciones de hotel al viajar Bonos por referir nuevos empleados Tiempo libre pagado para hacer voluntariado en tu comunidad Programa de Asistencia al Empleado con recursos de salud mental Beneficios adicionales para empleados de tiempo completo: Planes de salud, dental y visión accesibless para ti y tu familia Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización Opciones de planes de gasto flexible Planes de jubilación 401(k) con contribución de la empresa Lo que harás: Ser el primer punto de contacto para nuestros huéspedes, creando una experiencia positiva y acogedora. Recibir y asistir a los huéspedes durante el check-in y check-out, asegurando un servicio fluido con una actitud amigable. Manejar solicitudes, consultas y reservaciones de los huéspedes con profesionalismo y atención al detalle. Comunicarte con los equipos de Limpieza, Mantenimiento y Ventas para asegurar una operación sin problemas. Gestionar las tareas diarias de recepción, incluyendo pagos, asignación de habitaciones y resolución de problemas. Lo que buscamos: Una actitud amigable y positiva con sólidas habilidades de servicio al cliente. Capacidad para realizar múltiples tareas y trabajar bien en un entorno rápido. Habilidades de comunicación y un enfoque profesional para resolver problemas de los huéspedes. Habilidades básicas de informática y capacidad para estar de pie por períodos prolongados. Experiencia previa en hotel o servicio al cliente es una ventaja, ¡pero estamos dispuestos a capacitar a la persona adecuada! ¡Aplica hoy! Priorizamos una cultura centrada en el equipo, donde cada miembro es valorado, apoyado y empoderado para crear experiencias de alta calidad tanto para los compañeros como para los huéspedes. Si estás listo para formar parte de un equipo que se preocupa por su gente, ¡aplica hoy! Administramos un portafolio galardonado de hoteles Hilton y Marriott en los EE. UU. y esperamos darte la bienvenida. En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.
    $15-16 hourly 60d+ ago
  • Goldfish Swim School - Front Desk Guest Service Representative

    Lenexa

    Guest service representative job in Lenexa, KS

    Benefits: Employee Discount Opportunity for advancement Training & development *HIRING AT OUR OVERLAND PARK AND LENEXA LOCATION* Role Description Our front desk guest service team members help create a golden experience for our member families by providing excellent customer service to guests in person or over the phone. They will educate customers on promotions and special offers as well as maintain the store environment. Shifts Available Overland Park: Monday: 3:30-7:30 pm Tuesday: 3:30-7:30 pm Wednesday: 8:30 am - 12:30 pm; 3:30-7:30 pm Thursday: 8:30 am - 12:30 pm; 3:30 pm - 7:30 pm Friday: 8:30 am - 12:30 pm Saturday: 8:30 am - 1:00 pm Sunday: 9:00 am - 2:00 pm Lenexa: Monday: 3:30 pm - 7:30 pm Tuesday: 3:30 pm-7:30 pm Wednesday: 8:30 am - 12:30 pm; 3:30 pm - 7:30 pm Thursday: 8:30 am - 12:30 pm; 4:00 pm - 8:00 pm Saturday: 8:30 am - 1:30 pm *Additional shifts can be picked up as they emerge* Why Goldfish vs. Another Job? We make an immediate and lifelong impact with children and families every day! At Goldfish, we love to celebrate and have fun with our students and their families! Flexible part-time hours Paid training We reward hard work with gift cards, cash prizes and "shout-out' awards Fun and diverse team environment Who Will You Be ReportingTo? General Manager Kirsten Conrad & Assistant General Managers Catherine Buist and Alex Randall. Requirements Excellent customer service skills Strong work ethic Strong verbal and written communication skills Reliable transportation to and from work Ability to commit to at least 4 months of employment Helpful Past Experience Though not necessary, we have found that team members with the following experience have thrived at Goldfish: Aquatics, Baby Sitter Camp Counselors, Child Care, Nanny, Education, Instructor, Teacher, Daycare, Work with Kids, Customer Service, Early Education, After School Job, Retail, Restaurant, Service Industry Job Type: Part-time Schedule: 4 hour shift Evening shift Morning shift Shift availability: Night Shift (Preferred) Day Shift (Preferred) Work Location: In person Compensation: $15.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
    $15 hourly Auto-Apply 35d ago
  • Guest Service Representative

    Leisure Hotels 3.5company rating

    Guest service representative job in Kansas City, MO

    1. Enter work place at scheduled time in uniform ready to begin work. Properly clock in. 2. Ensure prescribed amount of cash is on hand by counting and recording count. 3. Ensure telephone service meets company standards. Telephone answered within three rings, using proper script. Transfer calls properly, perform wake up calls, take message politely and never give out a room number. 4. Properly check in and out guests. 5. Properly handle reservations. 6. Ensure property management computer procedures are correctly implemented. 7. Properly answer guests questions for directions or other needs. 8. Assist with laundry needing completion. Fold linen, dry linen and wash linen as needed. 9. Assist with cleanliness of lobby, corridors and elevator. 10. Additional duties may be added as needed.
    $25k-31k yearly est. 60d+ ago
  • Guest Service Representative (GSR)

    Gulf Coast Hotel Management Inc.

    Guest service representative job in Overland Park, KS

    Would you like to join an incredible team of hotel ambassadors and work in a respectful and progressive environment that values what people bring to the team? Then you might be our next Guest Services Representative! Our GSR is responsible for assisting guests at check-in and check-out, answering and processing phone calls, plus handling all special request for services or information in accordance with brand and Gulf Coast standards, policies, and procedures. Reports to: General Manager (GM) and/or Senior Guest Services Representative Primary Job Duties Organize, confirm, process and conduct all guest check-ins/check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner. Secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation. Compute bill, collect payment and make change for guests. Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business. Keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings. Maintain proficiency in all location computer and software systems. Issue room keys, identify and explain room features to guests. Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Run reports of room availability/inventory management and guest accounts and post payments to guest folios. Perform bookkeeping activities including running reports and posting payments to guest folios. Respond to guest comments or complaints, referring customers to GM as necessary. Contact housekeeping or maintenance staff when guests report problems. Know the property's emergency procedures and respond to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner. Assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service. Clean and maintain lobby area, entrance doors, sidewalks, and emergency exit. Work in laundry room area loading and unloading washers and dryers and folding linens. Wear appropriate attire per the dress code. Notify GM or Maintenance Support of any needed repairs. May serve as Manager-on-Duty in GM and AGM absence. May be asked to stay on site in the event of a catastrophe. Other duties as assigned. Essential Skills Integrity - display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility. Adaptability and flexibility - display the capability to adapt to new, different and changing requirements. Accuracy - ensure accuracy in all tasks performed. Communication - convey information clearly. Dependability and reliability - display responsible behavior at work in attendance and punctuality, attention to details, following directions and fulfilling obligations. Interpersonal Skills - display the skills to work effectively with others. Professionalism - maintain a professional presence by demonstrating self-control, a professional demeanor and a positive attitude. Physical Requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs. Frequently bends, kneels, crouches. Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting. Exposure to hazardous chemicals, odors, dirt and dust as well as adverse weather. Experience and Requirements 1 year hospitality experience preferred. Work Authorization required. Flexible schedule required. Evenings, weekends and holidays may be required. What We Offer Health and Dental Insurance for Full Time Associates 401(k) with Employer Match for all Associates Paid time off for ALL Associates per Associate Guide Six company paid holidays for Full Time Associates Time and half for hours worked on designated holidays for all Associates. Employee Assistance Program for Associates and household members Employee Discount Program Employee Hotel Guest Room Program Employee Referral Program
    $22k-29k yearly est. Auto-Apply 21d ago
  • Guest Services Representative Event Staff - Kansas Speedway

    Nascar 4.6company rating

    Guest service representative job in Kansas City, KS

    KANSAS SPEEDWAY Kansas Speedway, which opened in 2001, is located in the heart of the Midwest in Kansas City, Kansas. With easy access to major highways, along with the Hollywood Casino at Kansas Speedway, restaurants, shopping and other entertainment, Kansas Speedway has easily become a destination for fans. The track hosts two NASCAR Cup Series races, the NASCAR Xfinity Series, the NASCAR Gander RV and Outdoors Truck Series and the ARCA Menards Series. In addition to two race weekends, Kansas Speedway hosts over 200 event days each year. NASCAR is looking for Guest Services Representatives who are enthusiastic and friendly individuals who can greet guests upon entry to Kansas Speedway. A Guest Services Representative is responsible for handling front-facing duties including interacting with Kansas Speedway guests as they enter and exit the grandstands. Guest Services Representatives will have the opportunity to assist in making the "Best Guest Experience in Motorsports". Guest Services event staff should be available to work the Kansas Speedway events scheduled for May 8th - 11th and September 25th - 28th. Guest Services responsibilities include transporting ADA guests to and from the parking lots via golf carts, Tram operations to and from the campgrounds and working as representatives in our info booths. Throughout all of these interactions, Guest Services Representatives must maintain a high level of professionalism and present the organization in the best light possible. Each interaction can ultimately make a difference in our guest's experience. * Must be 18 years of age or older * Ability to remain professional and courteous with guests at all times * Must be available to work race weekends * Excellent verbal communication skills * Golf cart drivers must possess a valid driver's license and pass a motor vehicle license inspection report Apply Now! Learn more about this role and our team by applying at ********************** for consideration. We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR! NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists. Follow us on Twitter @NASCARJobs to stay current on all of our openings.
    $23k-31k yearly est. Auto-Apply 60d+ ago
  • Guest Services Representative - AC Hotel Kansas City, MO

    AC Hotel Kansas City, Mo

    Guest service representative job in Kansas City, MO

    Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the AC Hotel in Kansas City, MO. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program
    $22k-29k yearly est. 4d ago
  • Guest Services Representative

    Asmglobal

    Guest service representative job in Kansas City, MO

    Guest Services Representatives are responsible for delivering best-in-class service to ensure an exceptional guest experience for all internal and external guests of T-Mobile Center. Guest Services Representatives address questions, needs and resolve concerns on behalf of the venue for all guests, in an energetic, engaging expert, professional and welcoming manner. Essential Duties: Deliver exceptional service while greeting, checking tickets, providing information, answering questions, directions and escorts (if needed) to T-Mobile Center guests. Assist and accommodate guests with special needs as needed. Respond to guest questions or complaints in a timely and professional manner and offer assistance while maintaining a world-class service mindset. Assist Guest Services management with retrieving lost and found property as needed. Enforce all policies and procedures of the venue and attend company training including but not limited to: medical aids, emergency procedures, safety, and customer service training throughout the year. Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency. Perform additional responsibilities as needed and directed by management. Required Qualifications: Minimum education level of: High School Diploma or its equivalency. Minimum 1-year customer service-related work experience. Experience demonstrating superior customer/guest service skills. Positive, customer service-oriented attitude at all times. Ability to speak, understand and follow directions in English. Able to work in a fast-paced environment during large or high-profile events. Able to maintain good business relations with all employees, guests, clients and service providers. Able to interact effectively and calmly with angry or emotional guests, clients and employees. Able to maintain a neat, clean and professional demeanor, grooming and dress code standards. Able to move around the facility and stand or remain posted in a stationary position for extended periods. Able to occasionally push guests in a wheelchair which requires the ability to grasp, push, pull and maneuver up to 300lbs on wheels. Able to work evenings, weekends and holidays as needed according to venue schedule. Preferred Qualifications: Previous work experience in a sports, entertainment, or convention facility environment. ASM reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor. ************************ for applicants requesting reasonable accommodation.
    $22k-29k yearly est. Auto-Apply 60d+ ago
  • Guest Service Representative

    Converge Hospitality

    Guest service representative job in Kansas City, MO

    As Guest Service Representative, you are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas. How will you do this? The following are the essential functions and responsibilities of the job: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure every guest is greeted and welcomed in a unique and personable way upon arrival. Book guest hotel reservations. Register guests to the hotel, verifying reservation, personal information and securing payment information. Answer and route calls as appropriate; take guest messages with accuracy. Assist in handling mail and other electronic communication. Promote the brand loyalty program and provide recognition and benefits to all present members. Provide guests with information regarding hotel facilities and local attractions. Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner. Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level. Responsible for cash drawer contents and transactions during shift. Maintains accurate records including cash flows, registration cards, reservation cards, and property walks. Process all Market and retail transactions for the guests. Maintain appropriate market inventory levels, restocking when necessary. Handle confidential information, including guest records, with a high degree of integrity. May assist with continental breakfast and laundry functions during downtime. May fill in driving the guest shuttle. Assure overall cleanliness of the front office area, lobby, and surrounding areas. Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention. Maintain a professional image at all times through action, appearance, and dress. Follow Company policies and procedures. Other duties as assigned by supervisor or management. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Knowledge of front desk operations and procedures, guest services and hotel services. Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests. Able to read and write to facilitate the communication process. Able to work independently and desire to participate as part of a team. Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Ability to access and accurately input information using a moderately complex computer system. Create sense of urgency in matters that will impact the success of the business. Demonstrate genuine care for customers and employees. Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Ability to observe and detect signs of emergency situations. Able to work in fast paced environment. Able to prioritize, organize, and manage multiple tasks. GENERAL NOTES Guest Service Representatives will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. Consistent attendance in accordance to the standards set forth by Converge Hospitality must be maintained and is an essential element of the success in this role. If the Guest Service Representative is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment. This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, Converge Hospitality provides reasonable accommodation to known physical or mental limitations of an otherwise qualified team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on Converge Hospitality. Converge Hospitality is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
    $22k-29k yearly est. 11d ago
  • Hotel Guest Service Representative

    BMI Hospitality Management

    Guest service representative job in Leavenworth, KS

    Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Seattle North Lynnwood is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply! Benefits: * Medical, dental, and vision offered after qualification period * Competitive performance bonuses - potential for up to $600 monthly * 401k with match offered after qualification period * Employee discounts at Hilton Hotels worldwide * Washington State Paid Sick Leave * Vacation time accrued based on hours worked * Overtime pay for holidays worked - 10 holidays per year * Free parking Job Description: * Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction * Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities * Controls and records financial transactions a front desk * Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone * Maintains a friendly, cheerful, and courteous demeanor at all times * Performs other duties as assigned, requested, or deemed necessary by management * Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations * Aids other associates and departments to contribute to the best overall performance of the department and the hotel * Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management Preferred Skills: * Strong Computer skills, including Microsoft Office * Ability to type 40+wpm * Able to learn new web applications * Previous customer service experience preferred * Strong work ethic * Able to stand for extended periods of time * Able to lift up-to 20 lbs. * Must be able to work weekends and holidays ","
    $22k-29k yearly est. 29d ago
  • Front Desk Agent

    Davidson Hospitality Group 4.2company rating

    Guest service representative job in Overland Park, KS

    Property Description Marriott Kansas City Overland Park presents an exciting opportunity for job applicants looking to join a renowned hospitality brand. Located in the heart of Overland Park, Kansas, our hotel offers a dynamic and fast-paced work environment, where you can showcase your hospitality skills and contribute to creating exceptional guest experiences. As a team member, you will have access to ongoing training and development opportunities, a supportive work culture, and a wide range of career advancement possibilities within the Marriott International family. Join our team of dedicated professionals and be a part of a brand known for its commitment to excellence in hospitality. Apply now and take the next step in your career with Marriott Kansas City Overland Park! #Marriott #OverlandParkJobs #HospitalityCareers #HotelJobs #TeamMarriott #KansasCity Overview Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Summary: Provide exceptional customer service, creating a positive first impression for guests Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy Assist guests with recommendations and information about local attractions, dining options, and hotel amenities Collaborate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Handle cash and credit card transactions accurately Demonstrate a strong attention to detail and a proactive approach to guest satisfaction Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service! Qualifications Previous experience in a customer service role, preferably in a hotel or hospitality environment Excellent communication and interpersonal skills Previous cash handling experience required Strong problem-solving abilities and the ability to remain calm under pressure Proficiency in computer systems and knowledge of hotel property management software Outstanding organizational and multitasking skills Availability to work flexible schedules, including evenings, weekends, and holidays High School diploma or equivalent Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
    $24k-28k yearly est. Auto-Apply 14d ago
  • Hotel Night Auditor

    Holiday Inn Kansas City Downtown 4.1company rating

    Guest service representative job in Kansas City, MO

    Job DescriptionOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.Compensation: $18 - $20 hourly Responsibilities: Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager Perform additional bookkeeping, administrative, and accounting procedures as required Ensure all guests feel they are having an exceptional experience at the property Qualifications: Overnight shift; requires flexible hours Proficiency with computers is required; experience with reservation and accounting software is desired Some college is preferred but a high school diploma or equivalent is required Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required Outstanding communication skills and excellent customer service skills are required About Company Welcome to the Holiday Inn Kansas City Downtown! We are nestled between the River Market and the Central Business District of Kansas City, right down the street from the KC Street Car. The Holiday Inn Kansas City Downtown is a short 2-minute drive from the Charles B. Wheeler Downtown Airport (MKC) and a 20-minute drive from the Kansas City International Airport (MCI). The Holiday Inn Kansas City Downtown offers a very unique stay experience. The newly renovated rooms have amazing comfort, cleanliness, and service with a taste of luxury for all travelers visiting the city. Guests can expect Complimentary Wi-Fi access throughout the hotel. Access to a state-of-the-art fitness center.
    $18-20 hourly 11d ago
  • Guest Service Phone Agent

    Kansas City Marriott Downtown Job Opportunities

    Guest service representative job in Kansas City, MO

    Job DescriptionDescription: The Guest Service Phone Agent is responsible for managing guest interactions via phone, handling inquiries, processing reservations, and addressing guest requests. This position involves providing detailed information about the hotel's services and amenities while efficiently resolving any issues or concerns. The role supports guest satisfaction by coordinating with other departments and ensuring all guest needs are met. Job Duties & Functions: Answer inbound guest calls promptly and professionally. Assist guests with room reservations, changes, and cancellations. Provide information about hotel services, amenities, and local area attractions. Address and resolve guest concerns or escalate issues to the appropriate department when necessary. Coordinate guest requests such as room service, housekeeping, and maintenance. Promote hotel promotions, packages, and loyalty programs. Work closely with other hotel departments to ensure guest requests are fulfilled. Requirements: Education & Experience: Flexibility to work various shifts, including nights, weekends, and holidays. High school diploma or equivalent required. Previous experience in customer service or hospitality is preferred. Excellent verbal communication and customer service skills. Ability to multitask and handle high call volumes in a fast-paced environment. Problem-solving abilities and strong attention to detail.
    $23k-28k yearly est. 7d ago
  • Guest Service Phone Agent

    Avion Hospitality

    Guest service representative job in Kansas City, MO

    Requirements Education & Experience: Flexibility to work various shifts, including nights, weekends, and holidays. High school diploma or equivalent required. Previous experience in customer service or hospitality is preferred. Excellent verbal communication and customer service skills. Ability to multitask and handle high call volumes in a fast-paced environment. Problem-solving abilities and strong attention to detail.
    $23k-28k yearly est. 9d ago
  • Hotel Front Desk Agent

    The Inn at Meadowbrook

    Guest service representative job in Prairie Village, KS

    Job Description Hotel Front Desk Agent - PM $17/hr We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation: $17 hourly + yearly bonuses Responsibilities: Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Perform regular bookkeeping duties: make sure hotel guest information is current and correct Work with the housekeeping staff to ensure rooms are ready for new guests Field customer complaints when necessary Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Provide superior customer service through every guest encounter Always be smiling, helpful, and have a positive, can-do attitude Qualifications: Excellent time management skills, organizational skills, customer service skills, and interpersonal skills 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Must have graduated high school, received a GED or equivalent Has experience answering telephone calls and troubleshooting stressful situations Have superb communication skills and multitasking skills Working knowledge of Microsoft Office 32-40 hours per week position, and must be able to work any nights and weekends Typical schedule is 3 pm-11 pm. There may also be some 7 am-3 pm shifts Opportunity for a 40-hour 4-day work week after 90 days About Company The Inn at Meadowbrook is an independent 54-room boutique Hotel and Luxury Inn, nestled on the edge of an eighty-acre park and surrounded by mature trees, winding paths, and tranquil lakes. Enjoy a work environment where you are given the tools, training, staffing, and support to be your best! Be part of a 5-star rated team (check our online reviews!). Medical, Dental, and Vision options. 401(k), Short-term, Long-term Disability, and Life Insurance, 2 weeks paid vacation. Yearly pay raises. Monthly and semi-annual bonuses. ************************
    $17 hourly 24d ago
  • Hotel Front Desk Agent - Saturday/Sunday 7a-3p

    Homewood Suites

    Guest service representative job in Kansas City, KS

    The Homewood Suites KC Speedway is currently looking for hardworking, energetic, and passionate people to join our team in the role of Front Desk Agent. This shift will primarily by Saturdays and Sundays 7a-3p. There is an opportunity to cross train to 3p-11p and 11p-7a for more hours. Holiday availability is required. The salary for this position starts at $13 per hour, however, could be higher based on previous work experience. Summary Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required. Essential Job Duties â- Greets guests with genuine and warm spirit of hospitality â- Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment â- Posts transactions to guest and master accounts â- Reviews guest account balance, ensuring that payment is secured â- Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards â- Reviews arrivals and blocks special requests â- Processes required reports, including down time, high balance, etc. â- Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. â- Handles guest requests and concerns in a courteous and efficient manner â- Coordinates the delivery of guest services by other hotel departments and outside businesses â- Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner â- Prepares guest amenities, and ensures delivery in a timely manner â- Handles in-house guest reservation requests such as extension, late check-out, and rebooking â- Handles check-out procedures swiftly and accurately and assists guests on departure. â- Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests â- Stores guest luggage â- Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets â- Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines â- Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication â- Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security â- Operates the franchise terminal and performs designated maintenance tasks â- Maintains procedures for credit control and handling of financial transactions â- Maintains guest safety & privacy by adhering to established procedures â- Issues safety deposit boxes for guest use, following security protocol â- Monitors key box, issuing keys to the appropriate staff members. Logs all transactions â- Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up â- Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards â- Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences â- Assists with the relocation of guests, when necessary â- Assists other departments during slow periods â- Additional duties may be added at any time at the discretion of management Consistently models the behavior of a ‘Baywood Ambassador' who: â- Maintains a professional image, including appearance, verbiage, and body language, at all times â- Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact â- Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction â- Fosters teamwork by offering assistance to others, as needed â- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department â- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures â- Recommends other Baywood properties to our guests, when appropriate â- Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations Skills/Qualifications Education: â- High School diploma Certifications / Licenses: â- TIPS, or similar approved, alcohol server training certification (as required) Experience: â- Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: â- Ability to multi-task â- Ability to communicate effectively, both written and oral â- Bilingual (Spanish & English) preferred, depending on geographic market â- Ability to work the shifts required for the position â- Ability to learn and adhere to Brand & Baywood Hotels' standards â- Ability to take information from various sources and determine a responsible course of action â- Ability to understand interdepartmental relationships â- Ability to operate office equipment and industry specific software (PMS) â- Ability to remain calm during stressful situations Physical Demands â- Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) â- Sitting: Rarely â- Bending, Stooping, Reaching: Occasionally â- Lifting, Push/Pull: 40 lbs infrequently â- Driving: Rarely â- Traveling: None Environmental Conditions: â- Inside: Protection from weather conditions but not temperature changes â- Outside: Rarely View all jobs at this company
    $13 hourly 60d+ ago
  • Agent Front Desk- Fort Leavenworth

    Msccn

    Guest service representative job in Leavenworth, KS

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. What We Need from You - In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week. Even though a shift will be assigned, in occasions we may require working varying shift across a 7-day period, including weekends, evenings, and public holidays. Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally, you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
    $24k-29k yearly est. 15d ago
  • Guest Services Representative Event Staff - Kansas Speedway

    Nascar 4.6company rating

    Guest service representative job in Kansas City, KS

    KANSAS SPEEDWAY Kansas Speedway, which opened in 2001, is located in the heart of the Midwest in Kansas City, Kansas. With easy access to major highways, along with the Hollywood Casino at Kansas Speedway, restaurants, shopping and other entertainment, Kansas Speedway has easily become a destination for fans. The track hosts two NASCAR Cup Series races, the NASCAR Xfinity Series, the NASCAR Gander RV and Outdoors Truck Series and the ARCA Menards Series. In addition to two race weekends, Kansas Speedway hosts over 200 event days each year. NASCAR is looking for Guest Services Representatives who are enthusiastic and friendly individuals who can greet guests upon entry to Kansas Speedway. A Guest Services Representative is responsible for handling front-facing duties including interacting with Kansas Speedway guests as they enter and exit the grandstands. Guest Services Representatives will have the opportunity to assist in making the “Best Guest Experience in Motorsports”. Guest Services event staff should be available to work the Kansas Speedway events scheduled for May 8th - 11th and September 25th - 28th. Guest Services responsibilities include transporting ADA guests to and from the parking lots via golf carts, Tram operations to and from the campgrounds and working as representatives in our info booths. Throughout all of these interactions, Guest Services Representatives must maintain a high level of professionalism and present the organization in the best light possible. Each interaction can ultimately make a difference in our guest's experience. Must be 18 years of age or older Ability to remain professional and courteous with guests at all times Must be available to work race weekends Excellent verbal communication skills Golf cart drivers must possess a valid driver's license and pass a motor vehicle license inspection report Apply Now! Learn more about this role and our team by applying at ********************** for consideration. We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR! NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists. Follow us on Twitter @NASCARJobs to stay current on all of our openings.
    $23k-31k yearly est. Auto-Apply 60d+ ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Overland Park, KS?

The average guest service representative in Overland Park, KS earns between $19,000 and $32,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Overland Park, KS

$25,000

What are the biggest employers of Guest Service Representatives in Overland Park, KS?

The biggest employers of Guest Service Representatives in Overland Park, KS are:
  1. Nothing Bundt Cakes
  2. European Wax Center
  3. Overland Park Convention Center
  4. Gulf Coast Hotel Management Inc.
  5. Lenexa
Job type you want
Full Time
Part Time
Internship
Temporary