Guest service representative jobs in Pensacola, FL

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using fosse system Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems Flexibility to work morning, evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

Status: Part-Time Year-Round Pay Rate: $17 Hours/Days: 9 PM to 7 AM. 3 days per week. Night Audit experience preferred, overnight employment preferred. I. Job Description: Responsible for providing Superior Service to all guests, owners, and fellow team members. Must have full knowledge of the resort, its programs, and its services to ensure 100% guest satisfaction. You are to exhibit courteous hospitality at all times and must be proactive in all areas. You must have a pleasant attitude and be able to work well under pressure. Schedule flexibility is a must due to the weekly schedule being based on arrivals, departures, and events. II. Job Requirements: Requires long periods of standing as well as walking and bending as needed. Great customer service skills, verbal, and written. Able to demonstrate problem-solving skills and the ability to project a positive attitude in person and over the telephone. Able to work all flexible schedules, including weekends, nights, and holidays. Must have a valid driver's license. Must have transportation to and from work. Must be in uniform with a name tag on before entering the building. Uniforms must be neat, clean, and pressed. Must meet grooming standards. Requires strong organizational skills. Must be able to work independently. Meet and exceed guest expectations. Perform in a professional, pleasant, and efficient manner at all times. Create a memorable experience for all guests and owners of Portofino Island Resort. III. Job Responsibilities / Duties: Arrive 5 minutes before the scheduled time, in full uniform and with a name tag on. Clock in and meet with the previous shift for any important information needed for your shift. Each shift must check front desk logs for important information, as well as check your company email for items that just pertain to you. All shifts must clean the front desk area before leaving their shift. All shifts must clean up any food, drinks, or trash used during your shift. Each shift must log all guest issues in the front desk log and inform the next shift of anything that will carry over to the next shift. Each Shift must follow the procedures for your shift. Review reports (check-out, pre-arrival, daily occupancy, etc). Read the Front Desk Daily Pass Down Log and your company email for important information needed. Email housekeeping any changes to in-house guest status, early arrivals, departures, late checkouts, or guest requests. Assure all checkouts are completed by 11 am and collect payment for any outstanding balances. Assure all late departures are billed accordingly and checked out of the system at the appropriate time. Guest arrivals ~ as guests arrive, check them in if the room is ready. If the room is not ready, follow procedures to alert housekeeping of early arrival. For check-in, make sure you get an ID and a valid CC. Confirm reservation information and email address. Add full payment, Pre-Auth CC, and have the guest sign a registration card. Review Premier Club Benefits with all qualified arrivals, as well as daily events or resort offerings that are available. Follow correct resort banding procedures to include resort guest and Adventure Package banding. Create arrival packets for added arrivals as well as for the next business day. Confirm with housekeeping that all rooms are clean and ready for check-in by 5:00 pm, and communicate to the Supervisor any discrepancies. Check-in is after 5 pm unless the room is ready early. Coordinate and communicate any guest room moves that are pending. Assure if a cash deposit is due at the end of the shift that it is made according to procedure and promptly. Report any needs for supplies to the Supervisor. Audit supplies daily. Complete shift cash count and report any overages or shortages to the supervisor. Must be proficient and able to navigate all department software programs with speed and accuracy. Email resort departments daily reports for in-house and check-ins. Balance Micros POS system to TRACK posted transactions. Assist guests who are arriving after hours and answer phone calls from Premier Guests staying in other properties. Prepare keys and registration cards for the following day's arrivals. Complete daily checklists and follow up on all items. Complete all other duties as assigned. Supervisory Responsibility: None V. Educational and/or equivalent in experience requirements: Front Office Experience preferred. Hospitality Experience preferred. Computer Knowledge, Word, Excel Ability to read and communicate effectively. Ability to organize and effectively present information to respond to questions from guests, owners, and fellow team members. Ability to positively and professionally handle guest issues. VI. Specialized equipment or machines used in the course of the duties of the position. Computer, printer, calculator, and standard office equipment and machines as required. VII. Physical Demands: While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand and walk. The employee may occasionally be required to reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. VIII. Work Environment: High-traffic area office environment with low to high noise levels depending on the number of daily arrivals or departures. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. IX. Additional Remarks: Ability to work with minimum supervision and a high degree of autonomy.

We are looking for a customer service representative to fill a full time position at our hotel in the capacity of the Night Auditor. The job hours will be from 11p-7a daily and off days may fluctuate as schedule demands but will be a full 40 hour per week position. The ideal candidate would have above average customer service skills and above average knowledge of math. In addition to performing, the audit, this person will be responsible for all of the normal facets of a front desk clerks duties, just a little more than waiting on guests though with some of the additional administrative duties.. We are looking to fill this position immediately and will actively train and work with the candidate to make an easy transition. Holidays and weekends will be required We will start at an above average ($12-$13) market wage for the right person but longevity and retention is our goal, and if you are not into those hours. this position may not be your cup of tea. Our only goal to be successful lies on the work our associates are able to do ad show the willingness to be a step above for the loyal traveler We hope you will consider joining the team and helping us strive to be better for the guest and the culture of the hotel to flourish. View all jobs at this company

Night Auditor responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, run night audit reports, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us. Benefits: Employer Matching 401K Retirement Plan Medical Insurance Dental Insurance Vision Insurance FREE life insurance Vacation Pay Holiday Pay Management training Essential Functions Provide a welcoming environment at all times Courteous phone etiquette Computer literacy Ability to effectively communicate with guests in a professional manner An energetic and outgoing personality Handle cash and credit cards accurately Demonstrate teamwork Protect guest information and ensure privacy Attempt to resolve complaints immediately and take ownership of situations Complete all Brand and Company Training in a timely manner Strive to achieve 100% guest satisfaction Complete any work or projects assigned by supervisor Education, Experience, Other Requirements: Required Flexibility to work in shifts and report for scheduled shifts Ability to work with little or no supervision while meeting high-performance standards Excellent organization skills Ability to follow instructions High School Diploma or GED Preferred AA or Bachelors Degree Work experience in Customer Service in the Hospitality Field Experience with hotel operation systems Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent. We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments. We are seeking an individual who embodies the core values that are integral to our success: Be Transparent & Accountable Be Actively Curious Embrace Growth Create Value for Stakeholders Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit ************ .

We are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest's stay, from check-ins and reservations to balancing financial reports, while upholding our property's vision, mission, and core values. This position is ideal for individuals who enjoy working overnight and thrive in a guest-focused environment. If you're ready to contribute to a welcoming and professional atmosphere, we'd love to hear from you!

Job DescriptionWe are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest's stay, from check-ins and reservations to balancing financial reports, while upholding our property's vision, mission, and core values. This position is ideal for individuals who enjoy working overnight and thrive in a guest-focused environment. If you're ready to contribute to a welcoming and professional atmosphere, we'd love to hear from you! Compensation: $14.50 - $15.50 hourly Responsibilities: Process payments, generate invoices, and reconcile transactions at the end of each shift. Prepare and distribute nightly reports, ensuring accurate financial and operational records. Assist with reservations via phone, email, or in person, including group bookings. Welcome guests warmly, manage check-ins and check-outs, and provide room keys. Respond to and resolve guest concerns promptly by working with the appropriate departments. Qualifications: Experience in hospitality is preferred but not required-we welcome applicants at all experience levels. Reasonable accommodations can be made for individuals with disabilities to perform the essential functions of the job. Physical ability to stand, walk, and lift up to 25 pounds as needed. Strong customer service skills with a guest-focused approach. Proficiency in internet software and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). About Company Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.

A & R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude. About A&R Hospitality Group: A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company's website at ***************** The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. We are in search of qualified candidates who can excel at the following: Always maintain a professional appearance Register all incoming guests and ensure all pertinent information is obtained Assist in other departments as needed Address and resolve guest complaints in a timely manner Block incoming reservations based on guest requests and room availability Block arriving reservations of all groups Maintain cleanliness of the back office and front desk area Anticipate guest needs to have superior guest service Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: Competitive pay Paid vacation time Hotel discounts Employee Assistance Program 401(k) - up to 4% company match Medical/Dental/Vision Insurance Supplemental Insurance Available Free Teladoc A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. View all jobs at this company

We are looking for a dynamic, experienced Front Desk to join our fast-growing team. We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our front desk receptionist. In this position, you will greet patients entering the office and create the ultimate patient experience while they wait to see the Dentist or Hygienist. In addition, you'll be responsible for answering and managing the phones, scheduling the Doctor(s) and Hygienist schedule of patients. The office is fast paced and requires multitasking. We offer great benefits and vacation time. We pride ourselves on providing a safe and welcoming atmosphere. If you enjoy people and are committed to doing excellent work, then we want to hear from you. Primary Job Responsibilities: Completes daily insurance verifications for all scheduled patients Greet all patients by first name with a friendly personality as they arrive and assist them throughout their office visit. Serve as the face of the company, offering friendly service to those entering the office or calling in on the phone Confirm all future appointments Assist patients with billing questions Submit Insurance Claims with proper attachments and narratives. Follow-up with unscheduled recare/treatment appointments. Qualifications: 2-3 years experience preferred Associates Degree preferred Outstanding professionalism, high moral standards, and a self-motivated work ethic Strong communication and interpersonal skills to build trusting relationships with your co-workers and patients Driven personality to want to strive to be the best in your profession and provide the best care for our patients. Compensation & Benefits: Guaranteed Hourly Rate ($16-20 per Hour) Monthly Bonus Potential Paid Vacation & Paid Holidays 401k Program: with matching contributions Benefits: (offered at 30 hours or more) Competitive health, dental, and vision plan Life Insurance and Disability Insurance Flexible Schedules FLSA Status: Non-Exempt We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.

We are looking for a dynamic, experienced Front Desk to join our fast-growing team. We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our front desk receptionist. In this position, you will greet patients entering the office and create the ultimate patient experience while they wait to see the Dentist or Hygienist. In addition, you'll be responsible for answering and managing the phones, scheduling the Doctor(s) and Hygienist schedule of patients. The office is fast paced and requires multitasking. We offer great benefits and vacation time. We pride ourselves on providing a safe and welcoming atmosphere. If you enjoy people and are committed to doing excellent work, then we want to hear from you. Primary Job Responsibilities: Completes daily insurance verifications for all scheduled patients Greet all patients by first name with a friendly personality as they arrive and assist them throughout their office visit. Serve as the face of the company, offering friendly service to those entering the office or calling in on the phone Confirm all future appointments Assist patients with billing questions Submit Insurance Claims with proper attachments and narratives. Follow-up with unscheduled recare/treatment appointments. Qualifications: 2-3 years experience preferred Associates Degree preferred Outstanding professionalism, high moral standards, and a self-motivated work ethic Strong communication and interpersonal skills to build trusting relationships with your co-workers and patients Driven personality to want to strive to be the best in your profession and provide the best care for our patients. Compensation & Benefits: Guaranteed Hourly Rate ($16-20 per Hour) Monthly Bonus Potential Paid Vacation & Paid Holidays 401k Program: with matching contributions Benefits: (offered at 30 hours or more) Competitive health, dental, and vision plan Life Insurance and Disability Insurance Flexible Schedules FLSA Status: Non-Exempt We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.

The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have. Maintain professional relationships with owners, guests, and vendors. Review, update, and manage property notes and folios. Resolve owners and guest-related issues. Coordinate and prioritize maintenance requests. Create, close, and modify work orders and property blocks. Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders. Create, modify, and cancel reservations. Process payments, adjust payment schedules, and code auto-payment exclusions. Revise reservation folios and property details in the reservation management system. Change rental rates and add fees. Adjust pricing and discount codes. Update reservation folios and property details in the reservation management system. Quote reservation pricing using internal systems and property details. Create account records by effectively communicating with owners and guests via the reservation management system. Run reservation and maintenance reports and monitor various system alerts daily. Stay abreast of the conditions and needs of each property. Troubleshoot customer service and maintenance issues. VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees. Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company. Apply now and become a vital part of VTrips, where your career is more than just a job - it's an adventure! Proficiency with document management, databases, and spreadsheets. Working knowledge of Microsoft applications. Strong organizational skills with the ability to multitask and problem-solve. Excellent communication skills. Valid driver's license, auto insurance, and reliable transportation for travel between locations while working. Must be eligible to work in the United States and pass a background screening. Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned. Sitting - 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Organize, multitask, and problem-solve. Combination of indoor and outdoor workspaces.

Job Description The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values. Compensation: $14 - $15 hourly Responsibilities: Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Field customer complaints when necessary Work with the housekeeping staff to ensure rooms are ready for new guests Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Bookkeeping: keep accurate records of all hotel guest account information Qualifications: Comfortable taking telephone calls and mitigating stressful situations 1+ year of hotel industry experience or related job preferred Displays impeccable interpersonal, time management, organizational skills, and customer service skills Has previous experience or working knowledge of Microsoft Office and reservation management systems High school graduate, GED recipient, or equivalent About Company Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.

Job DescriptionThe Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.Compensation: $14 per hour Responsibilities: Operate hotel switchboard, take calls and provide information and transfer calls Take reservations in person, via email, or over the phone, including group bookings. Provide guests with information about hotel amenities, dining, and travel directions. Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. Qualifications: Proven customer service experience with a strong guest-focused mentality Experience in food service or hospitality is preferred but not required-we welcome applicants at all experience levels. Physical ability to stand, walk, and lift up to 25 pounds as needed. Availability to work flexible schedules, including weekends and holidays. Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint About Company Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners

Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES & RESPONSIBILITIES Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

We are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest's stay, from check-ins and reservations to balancing financial reports, while upholding our property's vision, mission, and core values. This position is ideal for individuals who enjoy working overnight and thrive in a guest-focused environment. If you're ready to contribute to a welcoming and professional atmosphere, we'd love to hear from you!

A & R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude. About A&R Hospitality Group: A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company's website at ***************** The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. We are looking for a candidate who has open availability and one with flexible hours. We are in search of qualified candidates who can excel at the following: ∙ Always maintain a professional appearance ∙ Register all incoming guests and ensure all pertinent information is obtained ∙ Assist in other departments as needed ∙ Address and resolve guest complaints in a timely manner ∙ Block incoming reservations based on guest requests and room availability ∙ Block arriving reservations of all groups ∙ Maintain cleanliness of the back office and front desk area ∙ Anticipate guest needs to have superior guest service ∙ Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: ∙ Competitive pay ∙ Paid vacation time ∙ Hotel discounts ∙ Employee Assistance Program ∙ 401(k) - up to 4% company match ∙ Medical/Dental/Vision Insurance ∙ Supplemental Insurance Available ∙ Free Teladoc A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. View all jobs at this company

The Night Auditor represents the hotel to the guest throughout all stages of the guest's stay. They are responsible for operating the front desk while providing a variety of hotel services for guests to optimize guest satisfaction and hotel revenues. The ideal candidate must possess strong telephone skills, excellent hospitality skills, strong problem-solving skills, and be detail-oriented. Essential Duties and Responsibilities: § Book guest reservations using knowledge of occupancy, arrivals, and departure information. § Greet guests immediately with a friendly and sincere welcome. § Register guests into a hotel promptly and courteously using up-selling techniques to maximize room rates. § Prepare for all group check-ins and outs, VIP arrivals, and any special assignments given. § Pre-register, and block reservations following hotel rate structures, discounts and sell strategies. § Handle cash and credit card transactions accurately and securely. § Be familiar with all events, functions, and groups as well as the hotel brand, product, and surrounding area. § Protect confidential guest information and the privacy of guests § Work closely with Housekeeping in keeping room statuses up to date. § Coordinates requests for maintenance and repair work. § All other duties as assigned. Perform Night Audit following the steps and training provided. Required Skills and Experience: Previous hospitality industry experience preferred but not required Able to accept directions and priorities from members of management and reliably follow through on tasks. Proficient in Quore. Highly energetic and motivated individual Ability to lift to 50 pounds. Ability to work with machinery both indoors and outdoors. Ability to work independently with little supervision. Excellent interpersonal and communication skills with strong customer/client focus essential Strong problem-solving skills Ability to work in a fast-paced, high-pressure environment Ability to shift and manage multiple priorities while adapting easily to change Results-driven focus and ability to work through to completion promptly High level of flexibility regarding overtime during busy periods as required by the business GULF SHORES QUALITY INN is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.