Guest service representative jobs in Pocatello, ID

Job Posting: Starting at $15.00 per hour and can pay higher based on experience Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you! Hours are Monday to Friday 8:00 a.m. to 5:00 p.m. Responsibilities: * Assist customers on the showroom floor * Strive to increase knowledge of entire product offering * Support efforts of Outside Sales Associates * Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer's needs are being met. * Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing. * Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information. Requirements: * 0-3 years of prior customer service experience preferred * Knowledge of plumbing fixtures, lighting, and appliances preferred * Results oriented, able to meet goals, build relationships, and enjoy a team environment * Excellent communication for phone/in-person sales, time management and organizational skills * Ambition to succeed and self-motivated * General digital literacy * Ability to multi-task * Passion for customer service * Ability to learn quickly This is a commission eligible role At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! * Pay Range: * $15.00 - $18.08 * Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. * This role is Bonus or Incentive Plan eligible. * Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. * The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Job DescriptionSalary: Customer Service Representative / Receptionist Cherry Glass & Aluminum is a locally owned, multi-generational company proudly serving Eastern Idaho and Western Wyoming since 1968. We specialize in commercial and residential glass solutionsincluding aluminum storefronts, commercial glazing, windows, mirrors, shower doors, and more. Our reputation is built on craftsmanship, reliability, and exceptional service. Position Overview Were seeking a Customer Service Representative / Receptionist to serve as the first point of contact for our companyboth in person and over the phone. This position plays a vital role in ensuring a positive experience for every customer, vendor, and guest who connects with us. This person will act as a gatekeeper for the leadership team, while also routing calls, inquiries, and information efficiently to other team members including project managers, estimators, and installers. They will be responsible for ensuring calls and in-person visits are routed appropriately while maintaining a calm, professional, and welcoming environment. The ideal candidate will be a natural communicator, professional under pressure, and able to keep the office running smoothly while supporting the broader team. Key Responsibilities Answer and route incoming calls to appropriate team members, including project managers, estimators, and leadership. Greet walk-in customers and visitors, providing assistance or direction as needed. Serve as a gatekeeper for the leadership teamscreening calls and visitors professionally and efficiently. Take accurate, detailed messages when necessary and ensure timely follow-up. Look up orders, job details, or project status updates within our project management software to assist customers or team members. Support daily office operations including filing, data entry, scheduling, and maintaining an organized front desk environment. Assist with communication flow between departments to ensure projects and customer needs are well-coordinated. Help maintain a welcoming, professional, and efficient office atmosphere that reflects Cherry Glass & Aluminums values. Skills & Qualifications Strong communication and interpersonal skills; able to build positive relationships with customers and coworkers alike. Excellent organizational skills and attention to detail. Ability to multitask, prioritize, and problem-solve effectively in a busy environment. Professional phone presence and clear verbal communication. Competent with computers and office software; experience with project management or CRM systems a plus (training provided). Prior office or customer service experience preferredespecially in construction, trades, or related industries. Dependable, self-motivated, and team-oriented with a positive, can-do attitude. Benefits (for Full-Time Employees) Competitive pay, based on experience. Health insurance. Vision/Dental/AFLAC are voluntary. Paid time off and holidays. Supportive and family-oriented work culture. Opportunities for growth within a long-standing local company.

What You Bring to UniFirst • Driver's License & Safe Driving Record: Must be at least 21 years old with a valid driver's license, a clean driving record, and reliable transportation. • DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam. • Educational Requirements: High school diploma, GED, or military service required. • Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service. • Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus! • Tech-Savvy\: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience. • Physical Stamina\: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods. You Will Benefit From: • Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more. • Training & Development: Formal training through our SCP program to set you up for success as an RSR • Career Development\: Continuous training and growth opportunities • Company Culture: A supportive and inclusive workplace rooted in a strong sense of community • Stability & Work-Life Balance: Monday-Friday daytime schedule, no nights or weekends • Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives. Join UniFirst for a Rewarding Career At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we'd love to hear from you! About UniFirst UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. At UniFirst, we Always Deliver-for our customers and our people. As a Route Service Representative (RSR), you'll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route. You'll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you're customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity. What Your Role Entails: • Manage an Assigned Route\: Serve as the primary point of contact for customers, delivering and picking garments and products daily. • Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency. • Deliver Consistent, Reliable Service\: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction. • Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience. • Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential. • Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships. • Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety. • Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards. • Maintain a Predictable Schedule: Monday-Friday daytime hours with no nights, weekends - servicing the same route and customers each week to build consistency and trust. Core Competencies • Customer-Centric Mindset & Relationship Building: You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route. You understand that each interaction is an opportunity to strengthen relationships and grow business. • Time Management, Route Efficiency & Safety Awareness\: You manage your route with precision, balancing timely deliveries and pickups with safe driving practices. You maintain a consistent schedule, handle unexpected challenges with ease, and ensure each stop receives the same level of quality service and care. • Dependability, Problem-Solving & Professional Communication: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism. You communicate effectively with customers and internal teams, quickly addressing needs or concerns, and finding solutions that support both service excellence and business growth. • Sales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide. You approach upselling as a way to strengthen customer relationships, ensuring their needs are met with the right solutions at the right time. Why You'll Enjoy This Role • Consistent Customer Connections\: Service the same set of customers on your dedicated route, building trust and strong, long-term relationships. • Earning from Day One: This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route. • Make a Direct Impact: Be the face of UniFirst for your customers-delivering great service, resolving issues, and helping their businesses succeed.

Description & Requirements Maximus is seeking a CSR I operations team to support our OPM - PSHB program, Must have experience working on the PSHB program Must have the ability to pass a federal background check. Must have the ability to go on site in Pharr, TX to pick up equipment. **This is a full time, remote role** Home Office Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps or higher required (you can test this by going to ****************** - Private work area and adequate power source - Computer/Laptop (no tablets or Chrome books) Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. - - Customer service is the primary function. - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Respond to incoming calls, and make occasional outbound calls - Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks - Complete basic call-related input in computer terminal to phone inquiries - Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate - Attention to detail, ability to multitask is required - Meet Quality Assurance (QA) and other key performance metrics - Track and document all inquiries using the applicable systems - Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures - Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - Must be able to speak and read English clearly, professionally and fluently. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.25 Maximum Salary $ 20.32

Do you thrive on making a positive, lasting impact on people? Are you bilingual in English and Spanish? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Do you want multiple opportunities to advance your career? Do you want to work in an open, office environment? You're the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required - just bring your customer centric attitude and we'll teach you the rest! In this role, you can expect to: Provide outstanding customer service both on the phone and in-person. Market for new and continued customer business. Prepare and process loans and income tax returns. We offer: TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities. An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your branch goals! Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story! Apply today!

Watch this video! ************************************************************* The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful "RSSs" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. - Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. - Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. - Experience: - Travel Requirements: - Education: High school degree or equivalent - License Requirements/ Certifications: **Qualifications** **Education** **Required** + High School or better **Licenses & Certifications** **Required** + Drivers License (Not CDL) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

_Thermo Fluids in_ **Pocatello, ID** is looking for a **Local Class B Route Driver** to join their safety conscious team! As a **Local Class B Route Driver** you will be responsible for pickup of waste oil and anti-freeze at customer locations such as garages, automotive dealerships, quick change oil companies, fleet maintenance facilities, bus companies, airports and rental car companies. **Why work for** **_Thermo Fluids_** **?** + Health and Safety is our #1 priority and we live it 3-6-5! + Competitive wages (Hourly, Plus Commission); Starting at $27/hr + Local Monday-Friday! Home Nightly! + Comprehensive health benefits coverage after 30 days of full-time employment + Group 401K with company matching component + Own part of the company with our Employee Stock Purchase Plan + Generous paid time off, company paid training and tuition reimbursement + Opportunities for growth and development for all the stages of your career **Key Responsibilities:** + Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times. + Will operate a Class B Tanker, making 10-15 stops per day + Pump out tanks and drums using hoses; Sample collection. + Generate new leads in the field at customer locations **What does it take to work for Thermo Fluids ?** + Minimum Class B CDL required + Ability to obtain Hazmat and Tanker endorsements + Previous route experience preferred + Ability to use a handheld device (ELD) + Strong customer service skills **Wondering what to expect in starting your career as a driver with us?** Click Here (************************************************************************************************************** to view a Day in the Life Video! **_Thermo Fluids,_** a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year. Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. **PROTECTION. CHOICES. PEOPLE. MAKE GREEN WORK.** Clean Harbors is an equal opportunity employer. Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ******************** or **************. Clean Harbors and its subsidiaries are a Military & Veteran friendly company. Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package. *CH

Job Details Idaho Falls, ID $14.25 Description Oversees front desk during the overnight shift and performs the audit of the hotel to provide accurate and timely financial information on the hotel's operational performance for the day. Our staff prides itself on providing outstanding hospitality to our guests, and our Front Desk team is a significant part of this. Essential Duties and Responsibilities The following essential duties may be carried out with or without reasonable accommodation: Performs all duties of the Front Desk Agent, including: Receives incoming communications via phone, computer, or other electronic communication and responds appropriately with emphasis on outstanding guest service. Delivers amenities to guests' rooms. In the absence of bellperson or housekeeping, handles minor maintenance tasks. Keeps workspace tidy and guest ready. Maintains an inventory of vacancies, reservations, and room assignments. Processes same day reservations, future reservations, and cancellations. Knows room locations, types of rooms available and room rates. Registers arriving guests and assigns rooms. Coordinates room status updates with the housekeeping department by notifying housekeeping of all updates. Coordinates guest room maintenance work with the maintenance division. Uses persuasive selling techniques to sell rooms, encourage participation in brand loyalty program, and to promote other hotel services. Ensures knowledge of daily activities and meetings taking place in the hotel and reports any unusual occurrences to the manager or assistant manager. Manages and resolves all guest complaints in a professional and courteous manner and involves management according to their direction on how to handle complaints. Processes guest check-outs and handles monetary transactions and ensures customers' privacy is maintained. Maintains a high level of professional appearance and demeanor. Helps train new employees. Monitors front desk accounting records daily for discrepancies and resolves variances, escalating as needed. Compiles information for the hotel's financial records and reports for management. Prepares the summary of cash, check, and credit card activities. Posts room charges and room taxes to guest accounts and processes appropriate guest payments, ensuring transaction accuracy. Verifies all account postings and balances. Prepares, sets up, and replenishes breakfast offerings for on-time availability and prior to Breakfast Attendant arrival. Conducts security walk throughout hotel property at least once per shift, or as property requires. Follows all policies and procedures. Performs other duties as assigned. Qualifications Knowledge, Skills, and Abilities Ability to compile facts and figures. Understanding of the basic principles of auditing, balancing, and closing accounts. Ability to communicate with guests, hotel staff, and management in a professional manner. Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information. Ability to learn policies and procedures. Skilled in the use of front office equipment and telephone etiquette. Ability to work a flexible schedule, including weekends and holidays. Ability to use common internet services quickly and accurately. Proficiency in computer keyboarding and general computer literacy. Problem solving skills. Excellent customer service and de-escalation skills. Service and customer orientation. Ability to apply good judgment within defined guidelines and rules. Able to perform a wide variety of tasks during busy/stressful times. General knowledge of chemical safety, bloodborne pathogen safety. Ability to collaborate across departments. Ability to prioritize competing demands. Physical ability to stand or remain stationary at front desk for majority of shift. Sufficient ability to traverse interior of property. Ability to crouch, bend, and reach to perform tasks. Ability to lift 25 lbs. with or without assistance. Education and Experience High school diploma or equivalent preferred. Previous hotel front desk experience preferred. Minimum 18 years old. License or Certification Required Must have current food handling licenses/permits or obtain within 14 days of being hired and maintain such licenses/permits.

id="is Pasted"> The Front Desk Agent is responsible for handling all front line duties while receiving incoming guests and provide guest services. They shall respond to telephone inquiries, Greetings, and incoming reservations while they promote the hotel services and ensuring maximum room revenues. The Front Desk Agent is fully responsible to provide Adequate Customer Service. The Agent will abide by the tasks listed in the Daily Check List outlined with instruction and training for each shift. They will assist in administrative duties as they relate to booking, tracking, charging, handling, and entering room reservations. The Agent will be responsible for entering appropriate data into the PMS and use all significant market segments. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Maintain Confidentiality of propriety and guest information; protect company assets and guest privacy. Must possess telephone communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Be thoroughly familiar with hotel amenities, room rate promotions, restaurants, surrounding venues, and hotel policy to assist guests with requests for information. Be responsible for their assigned safety deposit box. Including Daily Cash Deposits and log. Be responsible for the Daily Check List with accountability. Be able to practice adequate communication with transactions. Accurate Cash Counting and compliance with Variance Policy. Be responsible for all shift reports at shift end and provide accurate pass on. Perform other reasonable job duties as requested by supervisors. Ability to work venue/event-driven schedules (including evenings, weekends, and long hours) when needed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CERTIFICATES, LICENSE, AND REGISTRATIONS Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree and Certificates). Must be able to obtain and maintain in good standing a Driver's License and qualify for Fleet Management coverage on company vehicles. EDUCATION AND/OR EXPERIENCE High School Diploma or GED; required. Hospitality Certification, Customer Service Certification, Excellent Phone Etiquette, Online Travel Agent experience, and Bilingual Shoshone Bannock/ Spanish; preferred but not required High School Diploma or GED with college credits with one (1) to two (2) years' experience preferred. Hospitality Certification, Customer Service Certification, Excellent Phone Etiquette, Online Travel Agent experience, and Bilingual Shoshone Bannock/ Spanish; preferred but not required (G2) SPECIAL QUALIFICATIONS Candidate must be a motivated self-starter and strong organizational skills. SAFETY REQUIREMENTS: Safety is a core value at Shoshone-Bannock Gaming/Hotel. The ability to work safely and prevent personal injury is a key job requirement of every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY Ability to apply commonsense, understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables. Must be able to communicate effectively in person, while on the phone, while using intercom/microphone, and in writing. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the employee is regularly required to talk and hear. The employee is also regularly required to stand on a hard surface for long periods of time (minimum 6-10 hours), walk, sit, and use hands and fingers, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb, or balance and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a public work environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of the position. The noise level in the work environment is usually moderate. Discover Amazing Benefits at Shoshone-Bannock Casino Hotel! We believe in taking care of our team members. Here's what you'll enjoy: Paid Leave and Holidays: Generous PTO and vacation days. Ceremonial leave for cultural events. Paid holidays to spend with loved ones. Comprehensive Benefits Package: Health Insurance: Medical, Dental, Vision, and Prescription. Life & Disability: Basic Life, AD&D, Short/Long-Term Disability. Telemedicine: Access to virtual healthcare. Supplemental Options: FSA, Critical Illness, Accident, Identity Theft Protection, and more. Retirement Plans: 401K and ROTH options. Enrollment Info: Open to full-time employees (30+ hours/week) after probation. Annual open enrollment period. Ready to Join Our Team? Apply now and become a part of the Shoshone-Bannock Casino Hotel family! Please fill out the attached application and send it to Josephine Tuell at ********************************. Questions? Call ************ ext. 3041.

We are looking for highly motivated individuals to join our ever growing team here at Bingham. You must be willing and able to learn new skills and adapt to change often, as the medical field is ever changing. You must have good communication skills and be detail oriented. We have multiple providers of all specialties and are located in several of our surrounding areas. If you are looking for a rewarding and fulfilling career and enjoy fast paced environments this will be a good fit for you. Full-Time, Part-Time and PRN positions available in Idaho Falls, Blackfoot and Pocatello. JOB REQUIREMENTS Minimum Education: High School Diploma or equivalent. Minimum Work Experience: Previous clinical experience in a physician's office preferred but not required. Required Licenses / Certifications: CPR or BLS certification within 6 months of hire. Required Skills, Knowledge, and Abilities: The Front Office Clerks have the responsibility for following policy in the overall operation of the clinic's front office. The Front Office Clerk reports directly to the Front Office Supervisor or Clinic Manager. ESSENTIAL FUNCTIONS When a patient enters the clinic, the front office staff smiles and welcomes the patient. Answering the telephone in a professional and caring manner at all times. Greeting all patients in a courteous and a professional manner. Registering patients as part of the check in process and obtains all the necessary requirements. Collects co-pays. Collect payments and maintain the cash drawer. Maintain all daily stats. Preparation of clinic paperwork per provider. Ensures all phones calls and messages are sent to the back office staff and/or providers on Practice Partner. Receiving all office mail and distribute to appropriate personnel. Scheduling all patient appointments including calling patients to remind them of their appointments. Scanning all clinic documents and indexing patient intake, eligibility and consents in EMR as instructed. Thanks the patient for visiting the clinic upon discharge. Participates in daily clinic team huddles with the other front and back office staff members to foster better communication and prepare for better patient care and patient experiences. Supports quality improvement activities by taking an active role in selecting quality improvement goals, developing plans on how to improve, carrying out the improvement plans, and reviewing the outcomes to assess how to move forward. Must be available at all times during clinic hours, unless pre-approved by clinic manager. Other duties as assigned. Must be available to cover all clinics as instructed by Manager. Travels to other BMH clinics is necessary.

**Job Posting:** **Starting at $15.00 per hour and can pay higher based on experience** Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you! **Hours are Monday to Friday 8:00 a.m. to 5:00 p.m.** **Responsibilities:** + Assist customers on the showroom floor + Strive to increase knowledge of entire product offering + Support efforts of Outside Sales Associates + Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer's needs are being met. + Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing. + Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information. **Requirements:** + 0-3 years of prior customer service experience preferred + Knowledge of plumbing fixtures, lighting, and appliances preferred + Results oriented, able to meet goals, build relationships, and enjoy a team environment + Excellent communication for phone/in-person sales, time management and organizational skills + Ambition to succeed and self-motivated + General digital literacy + Ability to multi-task + Passion for customer service + Ability to learn quickly This is a commission eligible role At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - **Pay Range:** - $15.00 - $18.08 - **_Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._** - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - _The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._ _Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._ Equal Employment Opportunity and Reasonable Accommodation Information (******************************************************************

Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product? Job Description Ready to become a customer service superhero? Join our team of smile-spreading, problem-solving wizards at Dominos! As our new Customer Service Rep, you'll be the friendly face and voice of our company, turning frowns upside down and making our customers' days brighter. Get ready for an adventure where no two days are the same, and your quick wit and charm can save the day! Be the ultimate customer whisperer, decoding inquiries and dishing out info faster than you can say "How may I help you?" Transform grumpy grumblers into happy campers with your Jedi-like complaint-resolution skills Master the art of order juggling - process, return, exchange, repeat! Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match Become a walking, talking product encyclopedia - impress customers with your vast knowledge of our offerings Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in the big guns (aka management) Join our customer service Avengers for team pow-wows and training sessions to level up your superpowers Help craft the ultimate customer service playbook by contributing your genius ideas Smash those performance goals like a boss and keep our quality standards flying high Qualifications Jedi-level communication skills, both in speaking and writing - you can explain things clearer than a crystal ball! People skills that would make even Ryan Reynolds jealous - you can charm customers from all walks of life Problem-solving abilities that would impress Einstein- you're always one step ahead of customer concerns Tech-savvy enough to make Iron Man proud - you can navigate computer systems like a pro CRM software experience that would make you the Yoda of customer data management Multitasking skills that would put an octopus to shame - you thrive in our fast-paced, whirlwind environment Math skills sharp enough to calculate the odds of successfully navigating an asteroid field (we promise, our transactions are easier!) Zen master-level calm under pressure - you can turn conflicts into group hugs (metaphorically speaking, of course) Eagle-eye attention to detail - you can spot a typo from a mile away Team player vibes mixed with lone wolf independence - you're the Swiss Army knife of customer service Flexibility that would make a yoga instructor envious - you bend and adapt to changing priorities like a champ High school diploma or equivalent (bonus points if you graduated from Hogwarts or Xavier's School for Gifted Youngsters) Previous customer service experience is great, but if you've got the potential of a superhero-in-training, we want to hear from you! Additional Information All your information will be kept confidential according to EEO guidelines.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

* Do you thrive on making a positive, lasting impact on people? * Are you bilingual in English and Spanish? * Do you have customer service experience? * Are you looking for an opportunity to learn a new industry, with paid on the job training? * Do you want multiple opportunities to advance your career? * Do you want to work in an open, office environment? You're the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required - just bring your customer centric attitude and we'll teach you the rest! In this role, you can expect to: * Provide outstanding customer service both on the phone and in-person. * Market for new and continued customer business. * Prepare and process loans and income tax returns. We offer: * TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities. * An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. * Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your branch goals! * Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. * Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story!

Thermo Fluids in Pocatello, ID is looking for a Local Class B Route Driver to join their safety conscious team! As a Local Class B Route Driver you will be responsible for pickup of waste oil and anti-freeze at customer locations such as garages, automotive dealerships, quick change oil companies, fleet maintenance facilities, bus companies, airports and rental car companies. Why work for Thermo Fluids? Health and Safety is our #1 priority and we live it 3-6-5! Competitive wages (Hourly, Plus Commission); Starting Wage $26/hr Local Monday-Friday! Home Nightly! Comprehensive health benefits coverage after 30 days of full-time employment Group 401K with company matching component Own part of the company with our Employee Stock Purchase Plan Generous paid time off, company paid training and tuition reimbursement Opportunities for growth and development for all the stages of your career What does it take to work for Thermo Fluids? Minimum Class B CDL required Ability to obtain Hazmat and Tanker endorsements Previous route experience preferred Ability to use a handheld device (ELD) Strong customer service skills Wondering what to expect in starting your career as a driver with us? Click Here to view a Day in the Life Video! Thermo Fluids , a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year. Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE GREEN WORK.™ Clean Harbors is an equal opportunity employer. Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ******************** or **************. Clean Harbors and its subsidiaries are a Military & Veteran friendly company. Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package. *SK Key Responsibilities: Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times. Will operate a Class B Tanker, making 10-15 stops per day Pump out tanks and drums using hoses; Sample collection. Generate new leads in the field at customer locations

Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product? Job Description Ever have too much energy and don't know what to do with it? Ever see those shows where they throw pizza up in the air and you want to learn how to do that? Look no further, you can learn all that here at Dominos with us. Instores are responsible for make sure we provide quality product to our customers on a daily basis. We learn to be team players with one another and complete daily cleaning tasks, Stocking ingredients from delivery area to storage and walk in cooler, receiving /processing phone and counter orders. Still want time to hang out with family and friends or even do homework? We work well with all schedules, whether it be after school or just need some extra cash after your main gig. Qualifications Must be 16 years of age or older Pass basic background check Hustle Additional Information All your information will be kept confidential according to EEO guidelines.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Do you thrive on making a positive, lasting impact on people? Are you bilingual in English and Spanish? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Do you want multiple opportunities to advance your career? Do you want to work in an open, office environment? You're the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required - just bring your customer centric attitude and we'll teach you the rest! In this role, you can expect to: Provide outstanding customer service both on the phone and in-person. Market for new and continued customer business. Prepare and process loans and income tax returns. We offer: TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities. An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your branch goals! Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story! Apply today!