Guest service representative jobs in Rocklin, CA - 405 jobs

Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service. Position Accountabilities 1.Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. 2.Provides quotes or completes the sale, if campaign appropriate to directly gain new business. 3.Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up. 4.Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise. 5.Manages requests for products, price and technical information. 6.Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks. 7.Maintains showroom cleanliness by procedures set forth by management. 8.Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing. 9.Tracks result of outbound campaign efforts. 10.Backs up inbound customer service, as needed. 11.Comply with all DOT and OSHA regulations. 12.Ensure all safety rules are strictly observed. 13.Perform other projects and duties as assigned. Qualifications * High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable. * Excellent customer service skills. Ability to establish and manage customer relationships * Ability to work independently and under some pressure to meet deadlines. * Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to learn MTG's business/product types/organization/transaction systems * Excellent Telephone Communications Skills * Excellent Organizational Skills * Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail). Pay Rate: $26.00 to $28.00 per hour DOE. Physical Demands: Stationary Position - Frequently Move/Traverse - Frequently Stationary Position/Seated - Occasionally Transport/Lifting - Occasionally Transport/Carrying - Occasionally Exerting Force/Pushing - Occasionally Exerting Force/Pulling - Occasionally Ascend/Descend - NA Balancing - NA Position Self/Stooping - Occasionally Position Self/Kneeling - Occasionally Position Self/Crouching - NA Position Self/Crawling - NA Reaching - Frequently Handling - Frequently Grasping- NA Feeling - NA Communicate/Talking - Constantly Communicate/Hearing - Constantly Repetitive Motions- Occasionally Coordination -Frequently Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability

The Guest Service Representative (GSR) is the primary point of contact for guests and is responsible for creating an excellent service experience for our customers by representing the brand positively, providing prompt service and quality products while maintaining a clean and comfortable environment, and assisting in upholding all operational standards. The Cashier / Guest Service Representative (GSR) is the primary point of contact for guests. We are looking for cashers who enjoys working with the public and has a friendly, outgoing personality. The ideal candidate provides exceptional customer service and displays a positive attitude when interacting with customers and employees. Cashier experience is not necessary. Cashier Responsibilities include: Creating an excellent service experience for our customers Representing the brand positively Operate registers, scanners, scales and credit card/debit card terminals Memorize product locations throughout the store and be able to direct customers or make suggestions Handle exchanges and refunds in a quick, efficient manner Providing prompt service and quality products Maintaining a clean and comfortable environment Upholding all operational standards. We're looking for a Cashier with: A strong commitment to excellent customer service and food quality A knack for providing top-notch interactive service to our customers Positive and helpful attitude The ability to speak clearly and convey information accurately Previous experience in a restaurant/bakery (entry level employees also welcome) Previous experience in a retail store or as a cashier A desire to work in a supportive and fun work environment We offer a Cashier the following benefits: Competitive salary: $16.90-$17.00 Generous meal discounts Employee growth opportunities Flexible schedules A daily loaf of bread About Boudin Bakeries In 1849, Isidore Boudin combined his skill of French bread baking with fermented wild yeast nurtured by the fog-cooled air. This magical combination created The Original San Francisco Sourdough™ -- Boudin. The bread with its dark golden crust, soft, chewy center, and distinctive flavor soon became a local favorite. We are San Francisco's oldest continuously operating business. Much has changed since our boomtown beginnings, but one thing hasn't: our commitment to honor and preserve the art and science of The Original San Francisco Sourdough™ Joining our team As the oldest continuously operating business in San Francisco we have learned that when we break bread together, fresh every day, good things happen. We offer a variety of ways to join a team of hard working, spirited people who take pride every day in building the next 150 years of history for Boudin -- all while having fun!

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Shift: Day (8:00 a.m. - 5 p.m.) Schedule: Monday through Friday, with occasional weekends as workload dictates - remote work is not available. The Customer Service Representative (CSR) is the first point of contact for customers and builders, handling heavy telephone and email traffic with professionalism and urgency. This role ensures accurate scheduling, superior communication, and proactive customer engagement that reflects Villara's commitment to service excellence. A successful CSR is energetic, proactive, reliable, and passionate about creating outstanding customer experiences. Technical Responsibilities of the Job • Create, update, and manage customer and builder work orders in ServiceTitan with accuracy and attention to detail. • Book, reschedule, and confirm appointments for service and installation with appropriate time allotments. • Support field technicians and supervisors by ensuring up-to-date work order information and clear communication. Handle a high volume of inbound and outbound calls, emails, and web inquiries. • Provide consistent, professional communication with internal and external customers. • Make outbound “happy calls” to confirm satisfaction and educate customers on available programs or promotions. • Identify customer needs and proactively offer promotional items, extended warranties, or membership opportunities. • Resolve customer issues to mutual satisfaction, escalating as needed while maintaining professionalism. • Maintain Lean work area standards and contribute to process improvements. • Other duties as assigned. Behavioral Responsibilities of the Job • Exhibit exceptional communication, empathy, and professionalism in all interactions. • Demonstrate initiative and self-leadership - take ownership of results without waiting for direction. • Manage multiple priorities efficiently while maintaining composure and accuracy. • Maintain a positive, team-oriented mindset and contribute to a supportive work environment. • Embrace feedback, learning, and growth opportunities. • Show enthusiasm for promoting Villara's mission and representing the brand. • Display resilience and confidence when handling customer rejections or difficult calls. • Be punctual, reliable, and accountable for personal performance. Leadership Responsibilities • Lead by example through professionalism, integrity, and accountability. • Support peers by sharing knowledge and best practices. • Actively participate in continuous improvement and Lean initiatives. • Seek to exceed expectations - go beyond what is asked to ensure team success. Training/Certification • Minimum of 1 year in a customer service or administrative role • Typing 45+ WPM • Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint • Familiarity with ServiceTitan or similar dispatch/scheduling software preferred • Demonstrated customer service and persuasive communication skills Education High School Diploma or GED Individuals must be able to physically: All physical requirements are noted on the Physical Requirements document. Working conditions and management style: Self-management is critical to success - arriving on time, staying on task, asking for assistance when needed etc. Performance Standards: • Maintain a professional attitude and image in all interactions. • Adhere to attendance, punctuality, and conduct standards. • Meet or exceed department KPIs, including: - Call booking percentage - Customer satisfaction scores - Memberships sold/renewed - Schedule accuracy and call handling time • Contribute to a positive, solution-oriented work environment.

Part-time Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description 17.00

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

POSITION DESCRIPTION:Guest Services Representatives play an integral role in developing the overall guest experience during Sacramento Republic FC matches at Heart Health Park. Guest Services Representatives (GSRs) assist guests at matches with wayfinding and problem solving, while maintaining a passionate, energetic, and enthusiastic disposition. GSRs work to provide an elevated experience for fans through building relationships on matchday and sharing knowledge of the club and venue. This is a part-time seasonal role, spanning from January to November. RESPONSIBILITIES: Greet fans and assist them in finding their ticketed seats. Examine and interpret tickets to answer any seating questions. Maintain comprehensive knowledge of venue, policies, and operational plans to ensure a seamless matchday experience. Assist with wayfinding throughout the venue. Build strong relationships with fans and maintain a visible presence during the event for any guest inquiries, comments, or concerns. Guide fans to exits or provide other instructions in case of emergency. Verify credentials for ingress into restricted areas. Search for lost articles or for parents of lost children. Other duties as assigned. QUALIFICATIONS: Must be willing and able to work flexible hours, including evenings, weekends, and/or holidays. Must be able to adhere to pre-scheduled shifts and be on-time for those shifts. Must be available for approximately 80% of all home matches, including the Home Opener (Saturday, March 7), State Fair (Saturday, August 1), and Season Finale (Saturday, October 24). Full 2026 schedule can be found here: **************************************** Able to work outdoors in inclement and/or hot weather. Able to stand, walk, or travel up and down stairs for extended periods of time. Strong communication and interpersonal skills with the ability to build relationships with guests and resolve issues efficiently. Able to adapt to changing priorities and work effectively in a fast-paced environment. Proven ability to collaborate effectively with team members and contribute to a positive work environment. Must be at least 18 years of age. Compensation: $16.90Part-TimeSeasonal: January - November *Must be available for staff training in late January, Home Opener match (Saturday, March 7), State Fair match (Saturday, August 1), and Season Finale match (Saturday, October 24). PHYSICAL DEMANDS:While performing the duties of this job, the employee is regularly required to remain in a stationary position, move around the stadium, inspect spaces and items, and communicate with guests and teammates. The employee constantly works in outdoor weather conditions. The employee is occasionally required to move items and ascend/descend stairs. Reasonable accommodations will be made to enable employees to perform the essential functions of their job. ------------------------ We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit *********************************************************************************************************************************************************** . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit ************************************************************************* . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at ************************** . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at ****************************************************** and questions may be sent to *********************** Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Aug 08 2024 Pacific Daylight Time Applications close:

Pay Transparency: $16.50 - $17.00 per hour (DOE) Role and Responsibilities The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment. Specific Responsibilities Essential Functions * Greet members/guests enthusiastically and efficiently handle the check-in process * Answer telephone and field calls * Schedule services appointments and take reservations either in person or by phone * Assist members with purchases of retail goods and club services * Present membership information to prospective members, as well as refer them to Member Sales Department * Be knowledgeable about all programs and activities offered throughout the center * Promote club services and activities * Assist with keeping the club well stocked and clean * Inventory of food items as well as locker and laundry service * Maintain communication log and lost & found ledger * Handle member injury and illness incident reporting * Administer emergency care to members and guests in need of assistance * Work as a TEAM with all other departments * Other duties and responsibilities as assigned by supervisor Other Functions * Promote club services and activities * Assist with keeping the club well stocked and clean * Attend Active Wellness site meetings and trainings * Handle injury and illness and security incident reporting

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! Pay Range: $16.50-$23.50 Job Description Job Title: Guest Service Agent Department: Front Office/Guest Services Supervision Exercised: N/A Supervision Received: Operations Manager, Guest Services Supervisor Job Summary: Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Job Duties include the following: Guest Services & Operations: Completes all daily front desk agent tasks Greet and assist guests in a friendly, professional manner during check-in, check-out, and throughout their stay. Resolve guest issues, complaints, and requests with a sense of urgency and empathy. Ensure that all front desk procedures (room assignments, payment processing, key distribution) are performed accurately. Maintain knowledge of all hotel features, services, hours of operation, room types Ensure all reservations that need to be made manually are in the system. Meets Hilton Honors enrollment goals by signing up guest during check-in. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times, Adhere to all cashiering procedures Meet with supervisor to review daily assignments and priorities. Answer department telephone within three rings, using correct greeting and telephone etiquette. Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information. Other duties may be assigned. Administrative & Communication: Communicate effectively with other departments (e.g., housekeeping, engineering, F&B) to ensure guest needs are met utilizing tools like Quore, Outlook, Hotel Radios to communicate. Follow up with guest requests/complaints Minimum Requirements: A minimum of one (6) months in customer service preferably in a hotel setting such as Hilton, Marriott, Hyatt or other hotel brand. Must have a flexible schedule and be available to work weekends, holidays and overnight shifts. Must have exceptional customer service skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

The Part-Time Front Desk Associate is responsible for the daily activity at the Club's entrance and front desk. Compensation: $17-18/hr FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Your Responsibilities: * Responsible for the daily overall functioning of the Clubs front desk to ensure that all members and guest are greeted with high-level customer service; including but not limited to a welcome and a smile. * Responsible for verifying that each person who enters into the Club provides the proper identification and ensures that only active members enter the facility. * Answer phones, offering high-level of customer service; route calls accurately and appropriately. * Responsible for cash and cash drawer reconciliation during each shift. * Ensure all Club rules and regulations are being followed at all times; notify management or direct supervisor if a member or guest is not adhering to the Club rules and regulations. * Assist with training current and new associates. * Communicate with maintenance staff as needed to maintain high-level of cleanliness throughout the Club grounds. * Maintain front desk area by ensuring that trash and debris are picked up. * Coordinate with the Events Manager on set-up and take-down of tables, chairs and decorations for social events or club activities. * Provide reception support for membership and Club administration. Additional Duties & Responsibilities: * Practice and adhere to FirstService Residential Global Service Standards. * Conduct business at all times with the highest standards of personal, professional and ethical conduct. * Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. * May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. * Ensure all safety precautions are followed while performing the work. * Follow all policies and Standard Operating Procedures as instructed by Management. * Perform any range of special projects, tasks and other related duties as assigned. Skills & Qualifications: * Must be able to work a flexible schedule. * Strong written and verbal communication skills. * Excellent general math skills. * Must be able to handle multiple tasks. * Strong attention to detail. * Must be able to work independently and prioritize daily work load. * Strong customer service skills. * Must be able to handle pressure and deadlines related to the job; and be able to respond to customers that may be upset. * Strong internal/external customer relation skills required with ability to communicate effectively with all levels of management, associates, members and other stakeholders. * Must be able to work various holidays and weekends. * Must be able to handle deadlines and pressure of the position. * Must have reliable transportation. * Working knowledge of Microsoft Applications. Education & Experience: * High school diploma or equivalent. * 2 years customer service experience. Physical Requirements and Working Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to lift 20 lbs. * Ability to lift, push and move equipment and furniture. * Must be able to sit and stand for extended periods of time. * Talking and listening occur continuously in the process of communicating with clients, guests, supervisors, associates, and vendors. * Must be able to communicate both on the phone and in person in order to resolve issues related to the business. * Must have finger dexterity for typing/using a keyboard. * Must be mobile enough to move around the office and during outside events; including walking on uneven surfaces and standing for long periods of time. * Ability to work with inside and outside environmental elements (noise, weather, etc.). * Ability to work around pool equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. Tools & Equipment Used: * Office equipment; computers, printers, scanning, telephone, etc. * Walkie-Talkie What We Offer: * Medical, dental, and vision plans (full time and part time 30+ hours) * Part time 20+ hours qualify for dental and vision * 401K match * Time off including vacation, sick, and company paid holidays * Pet insurance available * Tuition reimbursement * Legal services * Free emotional wellbeing and daily life assistance support for all associates * Domestic partner coverage * Health savings account * Flexible spending account About Us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit ******************************** Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.

EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! DoubleTree by Hilton Orlando is looking to welcome a Part-Time Guest Service Agent to join the team! Our hotel, which features 236 guest rooms, is an official Walt Disney World Hotel and located one mile away from the Disney Springs area. Our 5+ team members report directly to the Front Office Manager. The ideal candidate holds 1+ years as a Guest Service Agent within hospitality. Experience with OnQ is a must. Ability to work the required shifts. Passion for guest service. Shift Pattern\: Full Availability AM/MID/PM shifts (Weekdays, weekends, holidays as needed). 2-3 days per week Pay Rate\: $19.45 per hour plus opportunity to earn incentives The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests

Job Description The Front Desk Attendant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures. Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested. Ensure all guest information is accurate and maintained in an organized manner. Utilize the property management system to run daily reports and block any special requests. Check guests out of the property in accordance with procedures. Make change, cash checks, exchange foreign currency, and post charges/make adjustments to guest accounts. Accept reservations, changes, and cancellations in the absence of reservations staff. Promote room upgrades (upsell) and monitor and control product to meet goals. Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank. Assist individuals and groups with check-in, checkout, and room changes. Work closely with the bell and door staff to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc. Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed. Work with Front Office Manager regarding hotel business to keep them informed. Maintain positive and professional communication with all staff. Provide recognition to others, including co-workers, supervisors, managers, and directors. Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities. Ensure a healthy and safe work environment for co-workers and guests. Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. Promote property outlets to guests. Assist guests in finding locations within the property by escorting, when possible, or giving clear directions. Resolve guest complaints using property procedures. Create a positive environment in which all employees have the ability to maximize their potential. Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance. Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service. Participate in Sound Check meetings on each shift. Always smile and offer a warm greeting to all. Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. Take initiative to offer assistance throughout the property. Operate ethically to protect the Hard Rock brand. Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations. Perform additional duties as requested by department managers and supervisors. Communicate with supervisors and managers to ensure that assigned duties are completed to standard. Coordinate operations with other departments, as needed. Present a professional image to employees, guests, clients, owners, and investors. Review and develop guest history records to enhance personalized service for repeat guests. Maintain confidentiality of guest, employee, and company information. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: High School diploma or equivalent required, with a Secondary school degree preferred. Previous work experience in service for at least 2 years is preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. Prior experience in the Gaming industry strongly preferred. Prior experience in Tribal Gaming preferred. Must be at least twenty-one (21) years of age. ABILITY TO: Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas. Ability to read, comprehend, and write simple instructions, short correspondence and memos. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.). Ability to stand in place for the duration of the shift.

Job Description Night Audit Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation What we are looking for: 6 months - 1+ year of Night Audit experience preferred Desire to work overnight shifts Ability to keep accurate accounts of cash, checks and credit transactions Ability to manage and keep accurate accounts of cash, checks and credit transactions Passionate about hospitality and creating an exceptional guest experience. All other duties as assigned.

The Guest Service Agent will help create a positive guest experience by determining the individual needs of our guests and matching it with relevant Jackson Rancheria products and services. This is done by the top-quality handling of telephone calls, answering questions about the Jackson Rancheria, booking reservations, processing payments, mailing documents and various other daily office duties. The Guest Service Agent represents the Hotel to the guest throughout all stages of the guest's contact with the hotel. Responsibilities A. Front Desk Greets, registers, and assigns rooms to Hotel Guests. Knows room locations, types of rooms available, and room rates. Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures. Make and confirm reservations. Issue room keys and escort instructions to bellhops. Keep records of room availability and guests' accounts, manually or using computers. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Posts and files all charges to guest, master, and city ledger accounts. Compute bills, collect payments, and make change for guests. Processes guest check-outs. Contacts housekeeping or maintenance staff when guests report problems. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Record guest comments or complaints, referring customers to managers as necessary. Uses proper telephone etiquette and uses proper mail, package, and message handling procedures. Maintains the cleanliness and neatness of the front desk area. Knows all safety and emergency procedures. Is aware of accident prevention policies. Accommodates special requests whenever possible. B. Reservations Processes reservations for Hotel rooms, creates and maintains reservation records. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Ensures calls are answered in a prompt and professional fashion. Knows the type of rooms available as well as their location, layout and rates. Knows the credit policy of the hotel and how to code each reservation. Prepares letters of confirmation. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on guaranteed reservations and no-shows. Processes advance deposits on reservations. Tracks future room availabilities on the basis of reservations. Prepares expected arrival list for front office use. Assists in preregistration activities when appropriate. Monitors advances deposit requirements. Handles daily correspondence and responds to inquires as needed. Makes sure that files are kept up to date. Maintains the cleanliness and neatness of the reservation area. Other duties may be assigned. Qualifications EDUCATION and/or EXPERIENCE Previous hotel experience desired. Pay range: $18.00 - $23.40 per hour *Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am. This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

The Front Desk Attendant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures. - Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested. - Ensure all guest information is accurate and maintained in an organized manner. - Utilize the property management system to run daily reports and block any special requests. - Check guests out of the property in accordance with procedures. - Make change, cash checks, exchange foreign currency, and post charges/make adjustments to guest accounts. - Accept reservations, changes, and cancellations in the absence of reservations staff. - Promote room upgrades (upsell) and monitor and control product to meet goals. - Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank. - Assist individuals and groups with check-in, checkout, and room changes. - Work closely with the bell and door staff to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc. - Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed. - Work with Front Office Manager regarding hotel business to keep them informed. - Maintain positive and professional communication with all staff. - Provide recognition to others, including co-workers, supervisors, managers, and directors. - Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities. - Ensure a healthy and safe work environment for co-workers and guests. - Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. - Promote property outlets to guests. - Assist guests in finding locations within the property by escorting, when possible, or giving clear directions. - Resolve guest complaints using property procedures. - Create a positive environment in which all employees have the ability to maximize their potential. - Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance. - Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service. - Participate in Sound Check meetings on each shift. - Always smile and offer a warm greeting to all. - Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. - Take initiative to offer assistance throughout the property. - Operate ethically to protect the Hard Rock brand. - Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations. - Perform additional duties as requested by department managers and supervisors. - Communicate with supervisors and managers to ensure that assigned duties are completed to standard. - Coordinate operations with other departments, as needed. - Present a professional image to employees, guests, clients, owners, and investors. - Review and develop guest history records to enhance personalized service for repeat guests. - Maintain confidentiality of guest, employee, and company information. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: High School diploma or equivalent required, with a Secondary school degree preferred. Previous work experience in service for at least 2 years is preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. - Must be at least twenty-one (21) years of age. ABILITY TO: - Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas. - Ability to read, comprehend, and write simple instructions, short correspondence and memos. - Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.). - Ability to stand in place for the duration of the shift. Additional Details Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.