Customer Service Representative
Guest Service Representative Job 13 miles from Roswell
The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions, and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns. They will also assist the sales department with the placement of orders along with other administrative duties.
Responsibilities and Duties
Deals directly with customers either by telephone, electronically, or face-to-face.
Attracts potential customers by answering product questions and suggesting information about other products.
Establish new customer accounts, recording account information in CRM.
Serve customers by providing product and service information and resolving problems.
Resolves problems by clarifying the issue, Identifying the cause, and resolving the issue quickly.
Anticipate customer needs, following up with customers to offer previously ordered products or additional products.
Record and process orders accurately and timely
Perform administrative duties including but not limited to providing shipment/receiving details, updating company CRM accurately.
Performs other related duties as required
Qualifications
Excellent listening skills and an empathetic voice and manner
Dedication to customer satisfaction
Basic knowledge of computer software and office systems
Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
Willingness to participate in training
Benefits
100% Employer Paid Medical and Dental plans
Vision insurance
100% Employer Paid Life Insurance
Annual Bonus Program
401k Matching
Paid holidays
Paid Time Off
PI718a74aecc1c-26***********2
Customer Service Representative 11AM-8PM
Guest Service Representative Job 20 miles from Roswell
The schedule for this role is Tuesday - Saturday 11AM - 8PM. The role is based out of our office in Atlanta, GA office and is not remote.
/Summary
The Customer Service Representative is committed to providing the highest quality of service to the communities, customers, and employees we serve by fulfilling our customers' needs by offering the latest in technological advances allowing them to keep pace with the growing demands of a global economy
.
Primary Duties & Responsibilities
Maximize customer revenue opportunities through explanation of products and services available to meet customer needs.
Sell products and services. Ensure individual, team and company goals and objectives are met
Provide information to customers relating to the application for, installation of, and policies and procedures relating to local and long-distance telephone, cable television and internet services.
Administrative duties relating to local and long-distance telephone, cable television, and internet services.
Verify customer-provided information prior to the processing of service orders. Enter service orders into the database, process service orders for installation, disconnection, and feature changes by computer.
Assist customers by answering billing questions, determining deposits, and approving credit memos by adhering to American Broadband policies and procedures and Tariff requirements; log credit deposit information, and determine payment options for customers that have overdue accounts.
Facilitate trouble reports for customers and forward information to the appropriate department or individual
Maintain customer plant records.
Assist technicians in clearing troubles.
Assist with bad debt collection, as needed.
Provide pertinent information to technicians and main office personnel, as required.
Assist with or coordinate special projects, as assigned.
Performing all other duties and responsibilities as assigned.
Knowledge, Abilities, & Skills for Success
Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
Ability to work as a team member and exert initiative to work independently to reach a goal.
Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
Ability to function effectively as a team player.
Knowledge of and the ability to comply with Company's Customer Proprietary Network Information (CPNI) regulations and procedures.
Ability to work a flexible work schedule, as needed, to best serve our customers.
Qualifications
At a minimum, the Customer Service Representative must have a high school diploma or equivalent plus 1+ years customer service/sales experience. Basic telephony and cable television experience, inside and out, preferred.
Physical Demands
Select one the following for the each of the items listed below:
N (Not Applicable) - Activity is not applicable to this occupation.
O (Occasionally) - Occupation requires this activity up to 33% of the time or 0 - 2.5+ hours/day.
F (Frequently) - Occupation requires this activity from 33%-66% of the time or 2.5-5.5+ hours/day.
C (Constantly) - Occupation requires this activity more than 66% of the time or 5.5+ hours/day.
Standing N☐ O☐ F☒ C☐
Walking N☐ O☐ F☒ C☐
Sitting N☐ O☐ F☐ C☒
Reach Outward N☐ O☒ F☐ C☐
Reach Above Shoulder N☐ O☒ F☐ C☐
Climbing N☒ O☐ F☐ C☐
Crawling N☒ O☐ F☐ C☐
Squatting/Kneeling N☐ O☒ F☐ C☐
Bending N☐ O☒ F☐ C☐
Keyboarding N☐ O☐ F☐ C☒
Driving N☒ O☐ F☐ C☐
Hearing N☐ O☐ F☐ C☒
Communicating N☐ O☐ F☐ C☒
Perceiving N☐ O☐ F☐ C☒
Outdoor Climate N☒ O☐ F☐ C☐
Various Terrain N☒ O☐ F☐ C☐
Cramped Workspace N☒ O☐ F☐ C☐
Lift/Carry:
Up to 10 lbs N☒ O☐ F☐ C☐
Up to 20 lbs N☒ O☐ F☐ C☐
Up to 50 lbs N☒ O☐ F☐ C☐
Up to 75 lbs N☒ O☐ F☐ C☐
Up to 100 lbs N☒ O☐ F☐ C☐
100+ lbs N☒ O☐ F☐ C☐
Push/Pull:
Up to 10 lbs N☒ O☐ F☐ C☐
Up to 20 lbs N☒ O☐ F☐ C☐
Up to 50 lbs N☒ O☐ F☐ C☐
Up to 75 lbs N☒ O☐ F☐ C☐
Up to 100 lbs N☒ O☐ F☐ C☐
100+ lbs N☒ O☐ F☐ C☐
Disclosure
The Company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
American Broadband, and all subsidiaries, are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
PI8bb92aa4abdf-26***********0
Customer Service Representative
Guest Service Representative Job 43 miles from Roswell
McKinley Packaging, a national Corrugated Packaging company is seeking candidates for Customer Service Representative opportunities at our fast-paced Corrugated Container manufacturing facility in Covington, GA.
This position is an extension of the Sales Team and has responsibility for supporting an assigned Customer account base as we add to our talent in Customer Service. The CSR will assist sales by maintaining accounts while developing strong Customer relationships to support and promote current and future business opportunities.
Responsibilities, include but are not limited to the following:
Be the primary point of contact for the Customer and the Outside Sales Rep for order placement and coordination with the facility production group on a daily basis by various means of communication
Develop strong, internal working relationships with production team, design and shipping to support and promote efficient, timely, and accurate response to Customer expectations
Process orders and new items received from Customers and Sales Reps using various applications.
Enter information into estimating system or request product quotes, as applicable, to provide job costing to management for analysis and pricing.
Track orders, initiate changes and expediting orders per the Customer or Sales Rep requests and communicating appropriately.
Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up as required.
Address Customer complaints and questions seeking aid from sales and management as necessary.
Follow established processes and procedures to ensure accuracy of work including product pricing for invoicing
Requirements:
Minimum of 2+ year's of Customer Service experience in a corrugated paper manufacturing environment is required.
Superb customer service, including excellent verbal and written communication skills.
Computer and administrative skills; preferably experience using SAP.
Knowledge of corrugated manufacturing process is preferred.
Some college and/or Sales or Customer Service coursework and/or equivalent experience, Four year degree is preferred.
"McKinley Packaging provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training."
Customer Service Operations Specialist
Guest Service Representative Job 7 miles from Roswell
We are seeking a dedicated and personable Customer Service Operations Specialist to join our team. The ideal candidate will be the first point of contact for our client, providing exceptional service through various channels, including phone and email. The Specialist will assist our owners to process orders to multiple suppliers, manage inquiries, resolve issues, and offer solutions in a timely and professional manner. This role requires strong communication skills, problem-solving abilities, attention to detail, and a passion for delivering top-notch customer service.
Key Responsibilities:
Process, track, and monitor all member orders, returns, and billing inquiries accurately and efficiently.
Manage our functional mailbox hourly for new orders or any inquiries received.
Work closely with the Demand Manager to understand production timing, sourcing, and seasonal needs to manage orders appropriately.
Respond promptly to customer inquiries via phone, email, or other communication channels.
Assist customers with product/service information, product damage occurring in transit, troubleshooting, and resolving issues or complaints.
Track orders from beginning to final delivery in our Excel database to ensure all orders are completed. Then, collaborate with our staff to ensure timely processing of invoices to members.
Maintain a positive and professional demeanor, even in challenging situations.
Other responsibilities:
Manage, track, inventory, and ship our repack label materials for our private label products when requested.
Work with our Georgia office team to support office tasks, ad hoc administrative needs, possible event planning, and front office requirements.
Qualifications:
Bachelor's degree preferred, but high school diploma or equivalent required.
Proficient in using MS Office products, with strong Excel skills
Previous customer service experience preferred but not required.
Effective communication skills and the ability to work collaboratively in a team environment.
Ability to handle multiple tasks simultaneously and manage time effectively.
Problem-solving skills with the ability to think critically and resolve conflicts.
Strong attention to detail and organizational skills.
Customer Care Representative
Guest Service Representative Job 18 miles from Roswell
About Us
A career-defining opportunity
Habasit America, a subsidiary of the Swiss-based Habasit Group, has thrived for over 50 years thanks to our people and culture. We have seven locations across the US, including our regional headquarters in Suwanee, Georgia. At Habasit, we value quality, continuous improvement, and entrepreneurship-qualities that make this a great place to launch or grow your career. You won't just join any team-you'll be part of a highly collaborative, problem-solving group where your contributions truly matter.
Habasit America is a leader in conveyor and power transmission belting, supporting companies you rely on daily. Our belting solutions can be found in businesses in every industry, from major food processing companies to the treadmill belts at your local gym. Whether you're building, designing, or selling, you'll help keep businesses in motion.
Job Summary
As a Customer Care Representative at Habasit, you will assist customers by processing orders, handling quotes, and resolving inquiries. You'll communicate regularly with customers to keep them updated on their orders and work with internal teams to address any challenges. Your role is key to ensuring smooth operations and maintaining customer satisfaction in our fast-paced industry.
Hours for the position are 11:00 AM to 8:00 PM, after the training period is completed.
Essential Duties and Responsibilities
Provide professional, friendly customer assistance and resolve inquiries or complaints.
Process customer orders and quotes accurately and on time.
Proactively communicate order status, lead times, and delays to customers.
Address and resolve customer inquiries, such as out-of-stock situations or order discrepancies.
Handle returns, generate RMAs, and process corrective orders when needed.
Collaborate with internal teams, including production and shipping, to meet customer needs.
Support sales teams by assisting with customer requests and providing updates.
Identify opportunities to upsell or offer additional products to customers.
Manage relationships with key customer accounts.
Maintain thorough knowledge of company products, policies, and procedures.
Benefits We Offer
Medical insurance
Dental insurance
Vision insurance
Tuition assistance
Disability insurance
Competitive 401(k) with 100% employer match up to a 6% contribution
Gym membership reimbursement
Generous number of paid time off (PTO) days
A family-like atmosphere where your voice is heard
A sense of accomplishment in your daily work
Opportunities for promotions and career growth
What You Need to Be Successful
Preferred - High Competency with MS Word, Excel, PowerPoint, and CRM Applications
Preferred - High Competency with customer service inquiries
Preferred - Bachelor's Degree in Business Administration, Marketing, or a related field
Preferred - 5 years experience in customer service, sales, and/or marketing
Preferred - 2 years experience with ERP software
We Are an Equal Opportunity Employer
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements/preferences listed represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Customer Service Specialist
Guest Service Representative Job 20 miles from Roswell
Elevate Customer Satisfaction: Customer Service Specialist Wanted!
Are you an experienced customer service professional seeking a new challenge?
We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career.
Responsibilities
Provide expert assistance to customers with complex inquiries
Troubleshoot and resolve customer issues efficiently
Maintain detailed records of customer interactions
Develop and update customer service and sales protocols
Train and mentor junior customer service staff
Coordinate with teams across the US to ensure consistent service
Participate in workshops and career development initiatives
Qualifications
Proven experience in customer service roles
Excellent communication and problem-solving skills
Proficiency with customer service software and CRM systems
Ability to handle challenging situations with professionalism
High school diploma; bachelor's degree preferred
Leadership skills and experience training others are a plus
Benefits
Opportunities to work with clients nationwide
Career advancement and leadership development programs
Collaborative team environment focused on excellence
Access to professional workshops and continuous learning
Ready to take your customer service career to the next level? Apply today!
Customer Service Representative
Guest Service Representative Job 8 miles from Roswell
The Opportunity:
We have an opportunity at our North Park North America Home Office for a Customer Account Specialist supporting our Global Paper group. The Customer Account Specialist communicates with customers, sales, transportation, mills, technical associates, claims, billing and credit departments. The position provides account management and maintains master file data, handles trials, load optimization, delivery tracking, and creating/maintaining reports for customers.
Responsibilities:
Responsible for basic product knowledge and corresponding mill standards to be able to make some determinations of how to match with the customer's requirements and business needs
Maintain open and direct communication with customers to ensure an understanding of their needs and requirements
Serve as point of contact for customers on any requests they may have. The solutions will require interfacing with other functions within WestRock.
Responsible for managing order fulfillment strategy lower stratified customer accounts.
This role will be responsible for problem solving order fulfillment solutions for majority of orders due to operational and supply chain constraints.
Customer Account Specialist will have discretion and autonomy to interface with customer, planning and logistics driving decisions to meet customer requirements without manager approval.
Identify issues that may inhibit customer satisfaction
Process orders received from customers and sales team on a timely basis, using various technology applications
Transportation mode planning for excess freight reduction
Manage customer specific inventory to minimize aged inventory
Provide prompt communication to the customer and sales rep regarding existing challenges in meeting requested ship dates
Track orders and initiate changes per customer or sales requests to ensure on-time delivery
Analyze inventory levels and make decisions to fill orders from inventory to best improve delivery time and manage to the lowest inventory levels.
Act as a liaison between customers, Production Planning and logistics throughout the order-to-cash cycle
Proactively manage exceptions and be able to use discretion and influence to mitigate cost to serve
Visiting customer to develop relationships and become educated on the needs of their business
Work both independently and with the business unit team to manage customer needs
Participate in a collaborative, cross-functional Sales Planning process; measuring and developing actionable improvement plans for key performance metrics
Provide short term plan adjustments as necessary in response to unexpected events
Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's
Track and reconcile weekly/monthly metrics versus established targets
Utilize data from various sources for optimal decision making
Advise on and implement process improvements
Metrics include: On-Time Shipment, Customer Satisfaction, Inventory Age & Turns, Order Accuracy, Load Optimization and Excess Freight Reduction.
Requirements:
Bachelor's degree in one of the following disciplines: business, supply chain or 2-5 years customer service experience
Strong problem solving and verbal skills with ability to communicate with all levels including Executive and Senior management.
High level proficiency in MS Office
Ability to work with cross functional team partners to resolve issues to maintain customer satisfaction
Work proactively to complete all tasks timely, accurately, and completely
Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
Client Services Representative
Guest Service Representative Job 7 miles from Roswell
Client Services Representative
· Receive and respond to telephone calls, emails, or fax inquiries to fulfill external and internal client needs and ensure client satisfaction.
· Follow up with clients/physician offices on requisitions that have incomplete test orders, incomplete or erroneous patient demographics or insurance/billing information.
· Develop and maintain good relationships with customers, physicians, and colleagues to endure customer satisfaction.
· Research and resolve problems specific to patient specimens and/or reports.
· Handle difficult calls tactfully, courteously, and professionally.
· Follow client services department policies and procedures. Adhere to HIPAA and confidentiality codes
· Prepare and fulfill client supply orders within DOT/IATA guidelines.
· Sort and send patient reports via FedEx, USPS and courier.
· Other duties, as assigned by supervisor
Extent of Supervision received:
Operates independently on routine assignments. Minimal supervision should be required for the person who is handling the essential functions of this position in a competent manner. Moderate supervision with minimal instructions may be required for special non-routine projects.
Skills/Abilities: Excellent computer skills: including Adobe, Word, Outlook and Excel; strong verbal and written communication skills: ability to multi-task; high attention to detail and accuracy; proficient typing skills; pleasant phone skills: strong customer service skills; able to work cooperatively in a teamwork environment.
Customer Service Representative
Guest Service Representative Job 33 miles from Roswell
Hours: Full-time with flexibility for weekends as needed.
Do you thrive in a role where you can help others and make a difference? Join our fast-growing team as the customer service representative, where you'll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You'll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you're a great communicator, enjoy problem-solving, and are motivated by helping others, we'd love to have you on our team.
You will be the primary customer support for two of our brands: Ashworth Golf and BIKE Athletic. Both these brands currently handle all customer service enquiries through email, but we expect to add chat and phone capabilities in the future.
At Newtimes Group, we believe that outstanding customer service begins with a dedicated team. We're committed to creating an environment where employees feel valued, supported, and empowered to succeed. As a fast-growing organization, we offer opportunities for growth, recognition for achievements, and the chance to make a meaningful impact every day. If you're ready to bring your passion for service to a company that values you, Newtimes Group is the place to be.
Responsibilities
Listen to customers: Actively understanding customers' concerns and questions, including their tone and other cues
Provide information: Give customers clear, accurate and concise answers to their questions and provide information about products and services
Take orders: Take orders, calculate charges, and process payments
Handle complaints: Handle customer complaints and provide solutions in a timely manner
Follow up: Follow up with customers to ensure their issues are resolved in a timely manner
Record interactions: Keep records of customer interactions and actions taken
Refer customers: Refer customers to appropriate departments when necessary
Improve quality: Identify customer needs and provide proactive solutions to improve their experience
Streamline processes: Collaborate with team members to share insights and develop better processes
Support Warehouse Operations: Process customer returns as needed and as time allows.
Qualifications & Skills
Minimum of 2 years' experience in customer service for a direct-to-consumer company, preferably in apparel
Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
Shopify experience preferred
55/60+ WPM typing speed
Second language a plus
Communication: Have excellent written and verbal communication skills, including great phone etiquette, active listening and clear speaking
Empathy: Be able to understand and empathize with customers
Patience: Be patient and have self-control
Adaptability: Skilled at multitasking and handle high-pressure situations calmly
Problem-solving: Be able to solve problems and resolve conflicts
Quick learner: Able to absorb information about our brand(s), product offerings, systems, and communications/advertising program
Attention to detail: Proven to be organized, methodical and rigorous
Self-starter: Able to work without close supervision and to take ownership proactively of issues while keeping multiple people in the loop
Positive attitude: Have a positive attitude and go the extra mile to help customers
Team player: Able to work effectively across multiple teams and develop great relations with co-workers
Spray Foam Equipment Techncial Services Rep
Guest Service Representative Job 16 miles from Roswell
About the Role
We are seeking a hands-on Technical Services Representative to support customers, train contractors, and maintain Alchatek's equipment. This role involves extensive travel (50-70%) to customer sites, conducting technical service calls, and assisting with sales and business development efforts. The ideal candidate has a strong customer service mindset, problem-solving skills, and hands-on experience operating spray foam proportioners/reactors.
We DO NOT DEAL with Spray Foam Insulation. We use the same equipment to lift and level concrete slabs. We want someone who knows the equipment and has good customer service and communication skills. We can train you on everything else.
Responsibilities
Technical Service Duties (Field-Based)
• Conduct on-site technical service calls to support customers.
• Answer phone service calls to support customers.
• Train new and existing customers on equipment operation and chemical applications.
Atlanta HQ Duties (Equipment Maintenance & Support)
• Maintain and service Alchatek's technical equipment, including:
• 20 ft Spray Foam Rig, PolyBadger Rig, PHD Equipment, PolyShark, DCP, GPR, Rhino Driver.
• Rebuild DESOI, WIWA, and TITAN pumps as needed.
• Develop and maintain a Preventive Maintenance (PM) Spreadsheet for all Alchatek equipment.
• Collaborate with Operations and the Tech Services Director to manage spare parts inventory.
Business Development Duties
• Conduct sales training for contractors and internal teams.
• Support customer conversion efforts alongside the sales team.
Qualifications & Requirements
• Hands-on experience operating a spray foam proportioner/reactor is required.
• Strong customer service mindset with the ability to train and educate customers.
• Willingness to travel 50-70% of the time to customer sites.
• Excellent written and verbal communication skills (phone and email proficiency).
• Strong problem-solving skills and ability to work independently.
• Mechanical aptitude with experience in equipment maintenance and troubleshooting is a plus.
Customer Service Specialist
Guest Service Representative Job 46 miles from Roswell
Are you detail-oriented, organized, and passionate about delivering exceptional service to business clients? 13 Fifty Apparel, a leading e-commerce brand specializing in high-quality products for first responders, is looking for a Customer Service Associate to work with the extended team on all business-to-business tasks in order to
ensure seamless client interactions and outstanding service. We are looking the right experienced person to join our team .
Responsibilities
Client Communication: Respond promptly and professionally to client emails and phone calls, addressing inquiries about orders, products, and services.
Order Management: Accurately input production orders and manage order tracking, ensuring timely updates and communication with clients.
Relationship Building: Serve as the primary point of contact for B2B clients and our Product Specialists, building strong, long-term partnerships.
Coordination: Work closely with production, fulfillment, and operations teams to ensure orders meet client specifications and deadlines.
Problem Resolution: Handle and resolve client concerns efficiently, maintaining a high standard of professionalism.
Administrative Support: Maintain accurate records of client interactions, orders, and communications.
Qualifications
Proven experience in customer service, ideally in a B2B environment.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Proficient in CRM systems, email platforms, and order management software.
Working knowledge of Microsoft office products, especially excel.
Ability to manage multiple tasks and prioritize effectively.
A team player with a proactive and solution-oriented mindset.
Why Join 13 Fifty Apparel?
Work for a brand that values quality, community, and purpose.
Be part of a mission-driven team supporting first responders.
Competitive compensation and benefits package.
Opportunities for growth and development in a fast-paced, growing company.
Industry
Retail Apparel and Fashion
Employment Type
Full-time
Edit job description
Representative I, Guest Services
Guest Service Representative Job In Roswell, GA
Pay Rates Starting between: $15.50 - $23.08 / hour Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Military encouraged to apply.
Job Description
Top Company Benefits:
* Weekly Pay
* $10/week health plans
* Paid time off
* Tuition Assistance
* Wellness Program
* Professional development
* 401(k) retirement savings plan
* Paid parental leave
The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience.
Essential Functions
* Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation
* Accept parking reservations and process payment for various services offered
* Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company
* Maintain knowledge of all services offered at company Travel Centers
* Maintain working knowledge of all company software aligned with guest or team member needs
* Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
* Ensure all activities are in compliance with rules, regulations, policies, and procedures
* Complete other duties as assigned
Qualifications
* High school diploma or equivalent certification required
* Experience in retail operations or call center preferred
* Intermediate Microsoft Office skills
* Bi-lingual in Spanish preferred
* Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
* Ability to handle difficult issues and complaints while exemplifying guest service
* Problem solving skills
* Written and verbal communication skills
* Strong guest service skills and the ability to exhibit empathy
* Ability to adapt to change and willingness to take on new tasks
* Strong interpersonal skills
* Champion change
* Demonstrate a passion for delivering a positive customer experience
* Demonstrate professionalism and expertise in an ever-changing environment
Additional Information
* Medical, Dental, and Vision insurance
* Adoption Assistance
* Flexible Spending Account
* Extensive Training Program
Representative I, Guest Services
Guest Service Representative Job In Roswell, GA
Pay Rates Starting between: $15.50 - $23.08 / hour
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Military encouraged to apply.
Job Description
Top Company Benefits:
Weekly Pay
$10/week health plans
Paid time off
Tuition Assistance
Wellness Program
Professional development
401(k) retirement savings plan
Paid parental leave
The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience.
Essential Functions
Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation
Accept parking reservations and process payment for various services offered
Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company
Maintain knowledge of all services offered at company Travel Centers
Maintain working knowledge of all company software aligned with guest or team member needs
Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned
Qualifications
High school diploma or equivalent certification required
Experience in retail operations or call center preferred
Intermediate Microsoft Office skills
Bi-lingual in Spanish preferred
Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
Ability to handle difficult issues and complaints while exemplifying guest service
Problem solving skills
Written and verbal communication skills
Strong guest service skills and the ability to exhibit empathy
Ability to adapt to change and willingness to take on new tasks
Strong interpersonal skills
Champion change
Demonstrate a passion for delivering a positive customer experience
Demonstrate professionalism and expertise in an ever-changing environment
Additional Information
Medical, Dental, and Vision insurance
Adoption Assistance
Flexible Spending Account
Extensive Training Program
Customer Service Representative - Turf Masters Lawn Care
Guest Service Representative Job In Roswell, GA
Turf Masters Lawn Care, a locally owned company with 10 Branch locations across the Southeast, is currently accepting applications for the position of Customer Service Representative to join our Customer Care Center in Roswell, GA.
Description: Responsible for providing outstanding support to customers by answering inquiries, processing orders, resolving issues, and providing general information regarding our lawn care and chemical services. The ideal candidate will be customer-focused, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.
Education:
High school diploma or equivalent; college coursework is a plus.
Experience:
No experience required
Call center or customer-facing environment a plus.
Skills:
Strong communication skills (verbal and written).
Strong problem-solving skills and ability to resolve issues effectively
Ability to handle high volumes of customer inquiries in a fast-paced environment
Strong attention to detail and accuracy in data entry and record-keeping
Basic computer proficiency: experience with Microsoft Office and customer management software is preferred.
Ability to manage difficult situations with patience and professionalism
Strong interpersonal skills and ability to work collaboratively with teams
A positive, professional attitude and strong problem-solving skills.
Prior customer service experience is a plus but not required - training will be provided.
General Responsibilities:
Answer customer inquiries via phone, email, and chat in a friendly, professional manner.
Schedule, modify, and confirm lawn care service appointments.
Provide accurate information about our chemical lawn care programs, products, and promotions.
Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members.
Maintain detailed and accurate records of customer interactions in our CRM system.
Proactively follow up with customers to ensure satisfaction and address any service-related questions.
Assist with billing inquiries, payment processing, and account updates.
Collaborate with sales and operations teams to ensure seamless customer service delivery.
We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law
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Customer Service Representative
Guest Service Representative Job In Roswell, GA
HIRING IMMEDIATELY
We offer:
Competitive pay
Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
401k enrollment with employer contribution
Paid sick leave, parental leave, and community service leave
The opportunity to be on the ground floor of a rapidly growing brand
Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth? Blending all of these together is the difference between a good job and a great career. You will discover a balance between work life and personal life, as well amazing benefits for your health, future, family and happiness.
Responsibilities:
● Provide the best customer service
● Effectively communicate with team
● Ensure quality 100% of the time.
● Oversee inventory and communicate needs
● Staying up to date with new training and procedures
● Maintain the overall cleanliness of space
Printing - Customer Service Representative
Guest Service Representative Job In Roswell, GA
Benefits:
Bonus based on performance
Free food & snacks
Health insurance
Training & development
BENEFITS/PERKS:
Competitive Compensation
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development
COMPANY OVERVIEW:As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in Roswell, GA is actively seeking a Customer Service Representative (CSR) to join us full-time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. WHAT WE EXPECT OF YOU:
Serve as the primary internal representative of the organization.
Convey to the customer our expertise in products, services, and capabilities.
Serve as an external key educator to our community and customers.
Communicate customer requirements to the support team in accordance with company policies and procedures.
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Attract potential customers by answering product and service questions and suggesting information about other products and services.
WHAT YOU BRING TO THE TABLE:
Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
Ability to effectively build relationships with customers and teammates.
Strong written and verbal communication skills.
Desire to continuously look for ways to help people.
Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.
Compensation: $13.00 - $15.00 per hour
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Front Desk Representative
Guest Service Representative Job In Roswell, GA
Functions under direction of the Call Center Supervisor. Is responsible for the implementation and evaluation of the patient care process. Demonstrate skills and competency to serve patients. Performs other duties as necessary.
SUMMARY OF ESSENTIAL JOB FUNCTIONS
Answers all incoming calls in a timely and professional manner, transfers calls appropriately, maintains confidentiality (i.e. quiet and confidential are usually the manner for all phone calls)
Takes and relays messages in a timely and efficient manner. Checks voice mail when indicated
Accurately enters personal, guarantor and insurance information into Software Program
Creates patient registrations; ensure correct spelling of Patient's Name
Collect ID and Insurance Cards
Schedule/Reschedule appointments for new and returning patients, places appointment reminder calls
Verify Insurance Company
Schedule online appointments
Addresses patient inquiries and provides support as needed
Performs other related duties as required
QUALIFICATIONS
Must have a High School Diploma or an equivalent degree
Experience in call center environment or medical office setting preferred
Strong data entry skills, general clerical aptitude and basic knowledge of record keeping
Able to make simple computations and tabulations accurately and with reasonable speed
Able to deal with a variety of customers professionally and cheerfully, even under pressure
Provide strong problem-solving abilities
Maintain confidentiality and discretion as a rule
Able to understand and follow simple oral and written instructions and adhere to prescribed departmental routines
Skilled in Microsoft Word and Excel
Requirements
KNOWLEDGE, SKILLS AND ABILITIES
· Self motivated and self directed, taking action
· Understand the role of teamwork in providing a quality service
· Understand the accuracy when dealing with patients
· Possess a general clerical aptitude and basic knowledge of record keeping
· The ability to communicate effectively with a wide range of people professionally and cheerfully, even under pressure
· Maintain confidentiality and discretion as a rule
· Able to understand and follow simple oral and written instructions and adhere to prescribed departmental routines
Benefits
3 weeks vacation time
Health Insurance
Employer Contribution to Health Insurance
401(k) Plan available (after one (1) of employment)
Customer Service Representative- Temp P/T
Guest Service Representative Job In Roswell, GA
Job Summary & General Information
will be based at the Community Center.** Under general direction of Recreation Center staff, performs a variety of office support and clerical duties of a general and specialized nature for an assigned Center; relieves department staff of routine administrative detail, receives and directs telephone calls and visitors; provides a variety of City and department information to the general public and City staff; assists with incoming and outgoing mail. This position requires flexibility to work Monday- Friday from 3:30pm to 9pm and Saturdays from 7:30am - 4pm.
Essential Job Functions and Responsibilities
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position.
Provides administrative support in preparing documentation, organizing/assembling data/documentation, and maintaining information/records relating to programs, trips, participants, instructors, and other departmental activities.
Assists internal and external customers by answering questions about department programs and services, researching information, processing activity registrations/enrollments, printing rosters, City website, etc.
Performs light housekeeping including but not limited to picking up trash, replacing paper goods, sweeping lobby and gym floors, keeping kitchen areas clean, washing coffee pots, etc.
Monitors the recreation facility by supervising physical facility and grounds; monitors recreation programs, classes, and participants to ensure safety of participants; prepares class rooms for programs including checking room temperature, straightening chairs, turning on lights, opening doors; secures facility at the end of the day including turning off lights, computer, and copy machine, and locking doors.
Performs light secretarial duties including typing, copying, and faxing as directed; Assists supervisor with tasks such as preparing mailings, filing, flyers, etc.; Processes incoming and outgoing mail; copies and distributes documentation; initiates/receives facsimile transmission of documents.
Communicates with Center staff as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Operates a variety of office equipment including copiers, facsimile machine, scanner, calculator, and computer to enter, retrieve, review, or modify data; performs data entry functions by keying data into computer system; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, and/or other software programs.
Maintains first aid practices and principles.
Works department special events and facility rentals as needed.
Performs related duties as required or assigned.
Minimum Qualifications
Combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.
High school diploma or GED equivalency preferred.
Must be at least 16 years of age.
Must be willing to work varying hours, including afternoons, evenings, weekends and/or holidays assigned.
STATEMENT OF DRESS CODE POLICY
Temporary Part-Time Customer Service Representatives are expected to adhere to the City of Alpharetta Dress Code Policy with the following exceptions:
The wearing of department-approved staff attire (shirt, sweatshirt, etc.) is encouraged. In some instances, staff may wear a nice collared shirt provided that the staff name badge is prominently displayed.
Hats of any kind are not allowed.
Nice jeans are allowed after 5:00pm weekdays and any time on weekends. Advance approval by Center Supervisor is required to wear jeans at any other time.
Tennis shoes or basketball shoes are allowed provided they are neat and clean.
STATEMENT OF TRAINING REQUIREMENTS
Under the supervision of the Recreation Services Manager, full time staff are expected to assist in providing the necessary training to the part time center assistants at their specific sites. This training should include but not be limited to the following:
Facility operations - closing and opening procedures
Safety and security plan, including building security and evacuation plan
Customer service skills
Telephone/email inquiries
Registration procedures
Rental procedures
CPR/First Aid
General City policies such as Sexual Harassment Policy, Drug/Alcohol Policy, Diversity, Technology Policy, Mandatory Reporting of Suspected Child Abuse, Concussion Awareness Policy and Procedures, Three Person Rule, etc.
Membership (ID) procedures (when applicable)
It is expected that all Temporary Part-Time Center Assistants be trained on the facility operations during their first full week of work unless specified otherwise.
Physical Demands & Work Environment
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to manipulate reference books and manuals; lifting objects weighing 25 lbs. from below waist to above shoulders and transporting distances up to 50 feet.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment.
Hearing: Hear in the normal audio range with or without correction.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supplemental Information
This does not constitute an employment agreement between the City of Alpharetta and employee and is subject to modifications as the needs and requirements of the position change.
The City of Alpharetta is an Equal Employment Opportunity (EEO) employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability, or any other protected classification as defined by applicable law (except as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications).
In compliance with the Drug-Free Workplace Act of 1988, the City of Alpharetta is committed to providing a safe, quality-oriented, and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's employees and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace.
Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Alpharetta will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Front Desk
Guest Service Representative Job In Roswell, GA
As a member of Guest Relations and working the front desk is a very important position. The front desk area is the “nucleus” of the salon. Guest Relations is the first impression a client has of the salon because they are the first person the client sees upon arrival. We are here to serve our clients no matter how we feel or what kind of day we are having. We make our clients feel good.
It is important to remember the names of the clients and to refer to them by their names. This is a very personal touch and means a great deal to someone when their name is remembered. Please pay close attention and get to know these clients as if they were your own.
In order for the day to run smoothly and in an organized fashion, guest relations should keep the desk very clean and orderly. This requires that you must arrive at least 30 minutes before the opening of the salon. This gives you plenty of time to stock the product shelves, turn on the video and stereo equipment, and clean the waiting areas.
In order for the day to run smoothly and in an organized fashion, guest relations should keep the desk very clean and orderly. This requires that you must arrive at least 30 minutes before the opening of the salon. This gives you plenty of time to stock the product shelves, turn on the video and stereo equipment, and clean the waiting areas.
As the first impression to a client, a member of Guest Relations should always look great! You should have the latest hairstyle and the latest make-up look.
General Duties include, but are not limited to the following:
Check in/Check out guests
Beverage area clean and stocked properly
Opening and closing routine completed and initialed, daily
Guest needs are addressed immediately
Give salon service tour to all new guests
Pre-book and close all recommendations given by the service provider
Keep retail area clean and stocked
Call clients and provide backup to call center when needed
Have general knowledge of all products
NEVER let a guest leave the salon unhappy before involving a member of management
Always say “YES” to our guests. They are the reason we are here!
There are many benefits for our full time and part time employees to include 401K, discounts on all retail products, and complimentary hair services. Full time employees are eligible for discounted health insurance and have access to vision, dental, short term disability, employer paid 15K life insurance and other benefits. Retail brands include Aveda, Pureology, Redken, Kerastase, Moroccan Oil, IGK, Matrix and more.
Bob Steele Salon is a part of So Chic Salon Brands, Inc.
Customer Service Representative- Temp P/T
Guest Service Representative Job In Roswell, GA
Job Summary & General Information
will be based at the Adult Activity Center.** Under general direction of Recreation Center staff, performs a variety of office support and clerical duties of a general and specialized nature for an assigned Center; relieves department staff of routine administrative detail, receives and directs telephone calls and visitors; provides a variety of City and department information to the general public and City staff; assists with incoming and outgoing mail. This position requires flexibility to work evenings and weekends as needed.
Essential Job Functions and Responsibilities
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position.
Provides administrative support in preparing documentation, organizing/assembling data/documentation, and maintaining information/records relating to programs, trips, participants, instructors, and other departmental activities.
Assists internal and external customers by answering questions about department programs and services, researching information, processing activity registrations/enrollments, printing rosters, City website, etc.
Performs light housekeeping including but not limited to picking up trash, replacing paper goods, sweeping lobby and gym floors, keeping kitchen areas clean, washing coffee pots, etc.
Monitors the recreation facility by supervising physical facility and grounds; monitors recreation programs, classes, and participants to ensure safety of participants; prepares class rooms for programs including checking room temperature, straightening chairs, turning on lights, opening doors; secures facility at the end of the day including turning off lights, computer, and copy machine, and locking doors.
Performs light secretarial duties including typing, copying, and faxing as directed; Assists supervisor with tasks such as preparing mailings, filing, flyers, etc.; Processes incoming and outgoing mail; copies and distributes documentation; initiates/receives facsimile transmission of documents.
Communicates with Center staff as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Operates a variety of office equipment including copiers, facsimile machine, scanner, calculator, and computer to enter, retrieve, review, or modify data; performs data entry functions by keying data into computer system; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, and/or other software programs.
Maintains first aid practices and principles.
Works department special events and facility rentals as needed.
Performs related duties as required or assigned.
Minimum Qualifications
Combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.
High school diploma or GED equivalency preferred.
Must be at least 16 years of age.
Must be willing to work varying hours, including afternoons, evenings, weekends and/or holidays assigned.
STATEMENT OF DRESS CODE POLICY
Temporary Part-Time Customer Service Representatives are expected to adhere to the City of Alpharetta Dress Code Policy with the following exceptions:
The wearing of department-approved staff attire (shirt, sweatshirt, etc.) is encouraged. In some instances, staff may wear a nice collared shirt provided that the staff name badge is prominently displayed.
Hats of any kind are not allowed.
Nice jeans are allowed after 5:00pm weekdays and any time on weekends. Advance approval by Center Supervisor is required to wear jeans at any other time.
Tennis shoes or basketball shoes are allowed provided they are neat and clean.
STATEMENT OF TRAINING REQUIREMENTS
Under the supervision of the Recreation Services Manager, full time staff are expected to assist in providing the necessary training to the part time center assistants at their specific sites. This training should include but not be limited to the following:
Facility operations - closing and opening procedures
Safety and security plan, including building security and evacuation plan
Customer service skills
Telephone/email inquiries
Registration procedures
Rental procedures
CPR/First Aid
General City policies such as Sexual Harassment Policy, Drug/Alcohol Policy, Diversity, Technology Policy, Mandatory Reporting of Suspected Child Abuse, Concussion Awareness Policy and Procedures, Three Person Rule, etc.
Membership (ID) procedures (when applicable)
It is expected that all Temporary Part-Time Center Assistants be trained on the facility operations during their first full week of work unless specified otherwise.
Physical Demands & Work Environment
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to manipulate reference books and manuals; lifting objects weighing 25 lbs. from below waist to above shoulders and transporting distances up to 50 feet.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment.
Hearing: Hear in the normal audio range with or without correction.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supplemental Information
This does not constitute an employment agreement between the City of Alpharetta and employee and is subject to modifications as the needs and requirements of the position change.
The City of Alpharetta is an Equal Employment Opportunity (EEO) employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability, or any other protected classification as defined by applicable law (except as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications).
In compliance with the Drug-Free Workplace Act of 1988, the City of Alpharetta is committed to providing a safe, quality-oriented, and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's employees and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace.
Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Alpharetta will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.