Guest service representative jobs in Saint Louis, MO - 918 jobs

Title: Customer Support Representative Duration: 12 month contract + possible extensions Required Skills & Experience Must go onsite 5 days/week Must be able to complete Missouri fingerprint check. Experience using phone support systems/call center software (e.g., Five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk). 1+ years of experience in call center or related field. Associates Degree or Bachelors degree Active listening skills and excellent communication. Attention to detail and organizational skills. Reliability. Data Entry experience Experience with Excel, Outlook and Word Plus but not required: Genesys software experience. Experience with Salesforce or similar CRM. Experience with SharePoint. Background in childcare/health. Government background. Bilingual Job Description Multiple shift times available; rotating weekend shifts, call center operates between 8:00 AM - 10:00 PM Monday- Fridays, and 8:00 AM - 12:00 PM CST on Saturdays. Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds. Utilize call center software, specifically Genesys Cloud Services, for daily tasks. Ensure calls are handled efficiently and effectively. Answer basic questions about childcare based on state program training.

Job Title: Spectrum Sales Representative Job Type: Full-Time (40 hours/week) Pay: $60,000 $75,000 per year Schedule: 8-hour shifts (morning/evening), weekends required About the Role We are hiring entry-level Sales Representatives to promote Spectrum products in a retail store environment. This role offers paid training, performance-based promotions, and long-term career growth. Responsibilities Sell Spectrum products and services in a retail setting Greet customers and identify their wireless and entertainment needs Upsell and cross-sell plans, accessories, and bundles Meet or exceed sales goals Maintain a clean and organized store Work as part of a team to deliver excellent customer service What We Offer Competitive pay ($60K $75K) Paid training Fast promotion opportunities based on performance Team events, recognition programs, and travel opportunities Mentorship and leadership development Requirements Customer service or retail experience (preferred, not required) Strong communication skills Motivated, positive, and goal-oriented Flexible availability, including weekends Must be able to commute to St. Louis, MO 63101 Apply Now Qualified candidates will be contacted within 48 hours, or contact our HR Team *****************

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Requirements . Customer Service Experience & computer skills are required · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Other duties may be assigned. · Must have a comprehensive knowledge of all hotel departments and functions. · Must have good mathematical and computer skills. · High school education required. Relevant training and experience and additional education preferred. · CPR and first aid training preferred. · Additional language ability preferred. Benefits -401(k) matching -Medical, Dental, and Vision Insurance -Paid Time off after 90 days -Life insurance -Hotel discount program We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EOE/M/F/V/D. Salary Description $15.50/hour

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman Motorcars has an outstanding opportunity for a Guest Services Representative to join their team and the Holman Family! Job Duties Answer incoming phone calls with warm greeting, offering personalized service while connecting them with appropriate team member Ensure each guest is personally spoken to and greeted, must be standing not sitting at the desk during interaction; as needed follow valet SOP for handoff to sales or service Prepare store for opening: Stock fridges in the Customer Lounge, Set-up the coffee & snack station, order/reorder supply, continually arrange couches and chairs, magazines neat and orderly; arrange a list of salespeople that check in (first come first serve) and each one will be “UP” for an hour Rolls Royce Salesforce daily check: Create opportunities for contacts, pulling relevant information from Dealersock and adding to Salesforce Bentley Salesforce (ORBIT) daily check: update opportunity status and examine in progress closely Aston Salesforce daily check: Reads notes from Leads Queu, mark “Unqualified” or “Convert” to an opportunity based on notes; assigning wed leads with rotation; change close and lost stages as necessary Qualifying and Sorting Phone Ups in Dealersocket; partnering effectively with sales team for seamless handoff; Adding new customers into CRMs; fully and accurately completing opportunity profiles Creating PO's in CDK for gas tickets and towing bills; obtain necessary signatures from sales managers before processing with accounting Inventory report for each of 3 brands, twice weekly, new and preowned Provide lateral support to the hospitality strategy and process Education and/or Training: High School Diploma or equivalent, High school diploma required; related business, marketing, communications degree a plus Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.) Proficient with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc. Relevant Work Experience: 2 Years of Customer Service, Hospitality or related administrative or sales support experience Familiarity with dealership operations a plus Experience working with ultra-high net worth individuals a plus Compensation: Starts at $20/hr #LI-GC1 INDRA At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements. Pay: We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $20.00 - $23.40 USD per hour. Artificial Intelligence Statement To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration. Equal Opportunity Employment and Accommodations: Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact ************* This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Hampton Inn & Suites - Alton, IL Working somewhere you'd rather not be? Are you looking for your next opportunity? We offer a fun place to work, an extraordinary team with decades of service and stability, and the ability to grow your career…with a starting hourly rate between $15.50 and $16.25 Hampton Inn & Suites - Alton, IL is a franchised hotel, managed by First Call Hospitality. As an established hotel management company, First Call Hospitality has developed, owned or managed over 50 properties that offers its employees great training, development opportunities, and a long-term home-base for those who like to work hard with and for a quality organization. We are known for the great care we take with our hotels as well as for the owners, the guests and associates alike. We know we work in an increasingly competitive industry and guests and associates have more options than ever before. We also know that our success is directly tied to the performance and behaviors of our associates. You are more than an employee! Our unique culture gives you the opportunity to impact our continuously evolving company but most importantly we give you room to be yourself! We believe in “Bringing Our Best” every day and “Know that we work better when we work together” - which are two of our core values. Finally, we work hard - and CELEBRATE our success together!! The Position: We're looking for a Guest Service Representative to perform the various functions of hotel reception including; registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. Additionally, Guest Service Representatives contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations. The Perks: In return for your hard work we offer a competitive benefits package which can be tailored to your needs. We Invest in Your Future Success! Training and development programs available. Enjoy the Holidays! We offer Six (6) paid holidays throughout the year- paid at time and a half for hours worked Employee Social Events! Who can't use a great party!? Exceptional benefits including elective Dental, Vision and Supplemental Insurance. Paid Time Off (PTO) accrual starting on your first day of work. The Responsibilities: Attending to guest registration, room assignments, and special requests Take, modify, and update room reservations Accurately record and process guest charges, credits, and payments Protect and securely handle all guest information Assist and respond to all guest inquiries in person, phone, or email as appropriate Find the win-win in resolving guest concerns or complaints Deliver the Brand and Company promises The Requirements: Must have a professional, warm, and approachable disposition Fluently read, write, and speak English Demonstrated ability to remain level-headed in hectic and tense situations Equal Employment Opportunity We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination. Apply…come on…see if this position is a good fit?

GUEST SERVICES REPRESENTATIVE The Guest Services Representatives at Morgan Ford Spas are the vital link to customer service and satisfaction. They are the “first responders” to all guests and manage the entire process before, during and after our guests' service experience. Guest Service Representatives are committed to serving our guests with additional products and services to ensure that all of their needs are met. They stand for company growth and profitability. They are meticulous, conscientious and uphold all company systems and structures. Customer service is their calling. Guest Service Representatives are world-class professionals, organized, detail oriented and effective communicators, and are individuals committed to doing what it takes to accomplish the company goals, targets and objectives. Objectives: The front desk is the lifeline of Morgan Ford Massage & Spa. Your impression when someone walks in the door is the first impression they will make. We want our guests to walk in and be wowed with your greeting. We expect you to pay very close attention to the dress code at all times. Be sure not to wear revealing clothing, have your hair and makeup done before you come to work each day. Leave your troubles at the door when you walk in each day and treat each guest personally to be very accommodating to their every need. Job Description: The responsibilities of a Guest Services Representative at Morgan Ford Spas includes: Providing a friendly, professional greeting to all callers and visitors Ensuring a warm, friendly welcome to clientele and staff at all times Completing daily opening and closing procedures and checking lists per relevant areas Scheduling appointments and monitoring availability of treatments and staff to ensure punctual service Organizing guest appointments to fully utilize time and profitability while ensuring the guests' needs are prioritized Helping each person who approaches the front desk with an inquiry, and checking out each guest after their appointment Guiding clients to appropriate retail products, and motivating sales of products, gift certificates, packages, specials, memberships, and service re-booking Accepting and delivering all packages, mail, and messages to appropriate staff Assisting with setting up food, decorating and cleaning up as necessary for on site events and other special occasions Assisting Spa Leaders with Administrative tasks Ensuring cleanliness and orderliness in the spa. Light cleaning duties including daily sweeping, mopping, bathroom cleaning, laundering sheets and towels, dusting product shelves, cleaning service areas, etc. Deep cleaning areas as necessary to ensure cleanliness and sanitation of all spa areas. Completing accurate cash reports and monitoring cash register at all times, handling and distributing staff cash gratuities. Completing daily tracking worksheet to chart performance and sales. Controlling, assisting and distributing supply and retail inventory, including delivering supplies occasionally between locations. Driving to local bank branches to obtain daily cash/change. Skills & Requirements: Team player and motivated self-starter Excellent customer service skills; a “people person” Ability to work long hours with limited breaks Well organized, proactive, and exceptional at multi-tasking Demonstrates confidentiality and discretion Maintains a courteous demeanor and professional appearance Strong math skills Flexible schedule and ability to work outside normal hours to assist with staffing needs Ability to type at least 40 words per minute Education & Experience: High school education or equivalent required; some college or industry experience preferred At least two years working in a salon or spa, professional office environment, call center, or hospitality industry. Work experience may be substituted with education in a similar field. Proficient with Microsoft/Open Office programs (Word, Excel), and computer file management Knowledge of or ability to learn Internet programs (Google Drive, Booker, etc.) Telephone system knowledge and ability to troubleshoot routine computer issues Knowledge of office/computer equipment including PC, scanner, printer, iPad/Tablet Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job includes close vision. EOE Statement: All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, protected veteran, or disability status. Expectations: Dress to impress. Have your hair and makeup done and follow dress code. Treat each guest with enthusiasm and accommodation Greet each guest upon entering the spa with the saying, “Welcome.” Remember this is key Assist and instruct the guest on completing necessary paperwork Enter all guest information into the computer (birthday, occupation, cell phone number, and e-mail address, etc.) Offer the guest a drink, show them where to sit and wait for their service provider Offer guests to prebook while they are waiting if they have been to our spa before Cross promote Sell gift cards, and upsell gift cards Sell the spa when you are out in public and carry business cards on you at all times Suggest retail items for purchase Pre-book each client Check the clients out on the computer Keep up on the laundry Pull products forward periodically and make the shelves look nice Keep your workspace neat, clean and organized Track your sales and performance numbers Be upbeat at all times and eager to please the guests Make sure drink areas are neat and organized Throw away old magazines when necessary Attend educational training to improve your skills Participate in all monthly plan & review meetings with coach, monthly front desk staff meetings, quarterly goals incentive events, and bi-annual company-wide meetings, which may be on a day/time outside of your normal working schedule

GUEST SERVICES REPRESENTATIVE The Guest Services Representatives at Morgan Ford Spas are the vital link to customer service and satisfaction. They are the “first responders” to all guests and manage the entire process before, during and after our guests' service experience. Guest Service Representatives are committed to serving our guests with additional products and services to ensure that all of their needs are met. They stand for company growth and profitability. They are meticulous, conscientious and uphold all company systems and structures. Customer service is their calling. Guest Service Representatives are world-class professionals, organized, detail oriented and effective communicators, and are individuals committed to doing what it takes to accomplish the company goals, targets and objectives. Objectives: The front desk is the lifeline of Morgan Ford Massage & Spa. Your impression when someone walks in the door is the first impression they will make. We want our guests to walk in and be wowed with your greeting. We expect you to pay very close attention to the dress code at all times. Be sure not to wear revealing clothing, have your hair and makeup done before you come to work each day. Leave your troubles at the door when you walk in each day and treat each guest personally to be very accommodating to their every need. Job Description: The responsibilities of a Guest Services Representative at Morgan Ford Spas includes: Providing a friendly, professional greeting to all callers and visitors Ensuring a warm, friendly welcome to clientele and staff at all times Completing daily opening and closing procedures and checking lists per relevant areas Scheduling appointments and monitoring availability of treatments and staff to ensure punctual service Organizing guest appointments to fully utilize time and profitability while ensuring the guests' needs are prioritized Helping each person who approaches the front desk with an inquiry, and checking out each guest after their appointment Guiding clients to appropriate retail products, and motivating sales of products, gift certificates, packages, specials, memberships, and service re-booking Accepting and delivering all packages, mail, and messages to appropriate staff Assisting with setting up food, decorating and cleaning up as necessary for on site events and other special occasions Assisting Spa Leaders with Administrative tasks Ensuring cleanliness and orderliness in the spa. Light cleaning duties including daily sweeping, mopping, bathroom cleaning, laundering sheets and towels, dusting product shelves, cleaning service areas, etc. Deep cleaning areas as necessary to ensure cleanliness and sanitation of all spa areas. Completing accurate cash reports and monitoring cash register at all times, handling and distributing staff cash gratuities. Completing daily tracking worksheet to chart performance and sales. Controlling, assisting and distributing supply and retail inventory, including delivering supplies occasionally between locations. Driving to local bank branches to obtain daily cash/change. Skills & Requirements: Team player and motivated self-starter Excellent customer service skills; a “people person” Ability to work long hours with limited breaks Well organized, proactive, and exceptional at multi-tasking Demonstrates confidentiality and discretion Maintains a courteous demeanor and professional appearance Strong math skills Flexible schedule and ability to work outside normal hours to assist with staffing needs Ability to type at least 40 words per minute Education & Experience: High school education or equivalent required; some college or industry experience preferred At least two years working in a salon or spa, professional office environment, call center, or hospitality industry. Work experience may be substituted with education in a similar field. Proficient with Microsoft/Open Office programs (Word, Excel), and computer file management Knowledge of or ability to learn Internet programs (Google Drive, Booker, etc.) Telephone system knowledge and ability to troubleshoot routine computer issues Knowledge of office/computer equipment including PC, scanner, printer, iPad/Tablet Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job includes close vision. EOE Statement: All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, protected veteran, or disability status. Expectations: Dress to impress. Have your hair and makeup done and follow dress code. Treat each guest with enthusiasm and accommodation Greet each guest upon entering the spa with the saying, “Welcome.” Remember this is key Assist and instruct the guest on completing necessary paperwork Enter all guest information into the computer (birthday, occupation, cell phone number, and e-mail address, etc.) Offer the guest a drink, show them where to sit and wait for their service provider Offer guests to prebook while they are waiting if they have been to our spa before Cross promote Sell gift cards, and upsell gift cards Sell the spa when you are out in public and carry business cards on you at all times Suggest retail items for purchase Pre-book each client Check the clients out on the computer Keep up on the laundry Pull products forward periodically and make the shelves look nice Keep your workspace neat, clean and organized Track your sales and performance numbers Be upbeat at all times and eager to please the guests Make sure drink areas are neat and organized Throw away old magazines when necessary Attend educational training to improve your skills Participate in all monthly plan & review meetings with coach, monthly front desk staff meetings, quarterly goals incentive events, and bi-annual company-wide meetings, which may be on a day/time outside of your normal working schedule

The Front Desk Clerk is responsible for effectively managing incoming calls and transferring calls to appropriate departments when needed. This position will serve as liaison between the guests and every department at DraftKings at Casino Queen. When needed the Front Desk Clerk will assist the front desk with guest check-in and check-out, auditing and posting of daily transactions, reconciling accounts, and respond to all guest requests. Your duties include but are not limited to, effectively communicate with team members regarding operational tasks/events, answering phones in a courteous and timely manner, create and update reservations for Hotel and RV Park, review guest payments, deliver exceptional customer service to our internal and external guests, etc. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Participate regularly in departmental and company meetings Greet guests immediately with a friendly and sincere welcome. Answer phones within 3 rings while following the company phone script. Accurately take messages for guest and initiate actions as needed. Accurately check guests in and out of the hotel and RV park by following company procedure standards. Ensure proper ID and a form of payment is obtained during guest check in. Select a room in accordance with hotel availability and guests' request. Create and update guest reservations upon request based on hotel and RV park availability. Ensure to complete daily reports, audit and checklists in a timely manner. Conduct wake up calls and schedule as needed Send and receive faxes. Complete a daily bucket check. Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed. Must be friendly and courteous at all times Able to satisfactorily complete assignable work tasks requested by the departmental leaders Must proactively prioritize needs and effectively manage resources Immediately report any safety hazards, problems, or maintenance issues to the appropriate party Ensure customer service standards are met and retained Be able to complete group check-ins and billing in a timely manner. Other duties as assigned QUALIFICATIONS 1 years of Hotel Front Desk experience, required High School Diploma/GED, required Must be able to work Weekends and Holidays Able to effectively communicate in English via verbal and written Must be able to obtain and maintain an Illinois Gaming License APPEARANCE AND GROOMING All DraftKings at Casino Queen team members are required to comply with all appearance and grooming standards outlined in the DraftKings at Casino Queen General Rules, Procedures and Policy Handbook and the DKCQ Look Book. WORKING ENVIRONMENT & PHYSICAL EFFORTS The hospitality industry is a 24 Hour 365-day operation. This position will primarily be indoor under controlled temperatures. Occasional exposure to outdoor climates Occasional: standing, walking, and lifting up to 25 pounds Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands Speech and Vision abilities are required

Attend to guests' needs, including, but not limited to, registration, checkout and cashiering Will need to be available from some Overnight (11pm to 7am) shifts, at least two per week. Part Time $16 to $17 per hour Free parking and metro/bus stop nearby Essential Functions: * Take every opportunity to amaze the guests * Smile, have eye contact and greet guests immediately * Maintain a well-groomed, professional appearance at all times, including uniform and nametag * Actively solicit feedback from guests * Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. * Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests * Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. * Promptly respond to and resolve guest complaints * Answer telephone promptly and properly being polite, courteous, and friendly * Be friendly, thorough, accurate and efficient in taking reservations, Check-ins and Check-outs * Assist guests with luggage upon their arrival to and departure from the hotel * Use the names * Be knowledgeable and helpful about the local area, the hotel and hotel services * Handle messages, wake-up calls, mail, and faxes properly * Assist guests' with laundry/dry cleaning needs * Know of incoming VIPs * Follow all applicable Moonrise Standard Operating Procedures. Revenue Generations Skills: * Demonstrates proper selling techniques during the reservation and walk-in process * Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available * Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services * Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets * Have full understanding of franchise honors program * Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: * Verifies all information on reservations check-in: name, address, method of payment, etc. * Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers * Identifies and records special billing instructions and notifies accounting * Completes shift closing accurately by getting appropriate approval signatures and authorization codes * Adheres to hotel policies regarding the use of cash bank * Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift * Report potential sales contacts to the sales department Required Experience: * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Must possess basic computational ability. * Must possess basic computer skills. * Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. * Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. * Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. * Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. * Must be able to lift up to 25 lbs occasionally. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity. * Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates * Vision occurs continuously with the most common visual functions being those of near vision and depth perception. * Ability to spend extended lengths of time viewing a computer screen. * Requires manual dexterity to use and operate all necessary equipment. * Must have finger dexterity to be able to operate office equipment. * Must be able to pass background check. * High School or equivalent education required. Hotel experience preferred.

The Marriott West Hotel is nestled in the business park of Maryville Center, located off Highway 40, just west of Highway 270. Our hotel has a variety of amenities to offer our guests, who we pamper and pride ourselves with the service we offer. Job Description We are seeking a Guest Service Agent to assist our guests at the Front Desk. The position duties include checking guest in / out of hotel, providing information about hotel and the city and servicing the guests' immediate needs as thoroughly as possible. Requires quick thinking in responding to inquiries & problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction. Previous hotel experience a plus! Full-time, shifts could include evenings and weekends. Qualifications The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. Education and Experience: High school education or equivalent experience. Guest service, basic accounting, and familiarity with hospitality industry practices preferred. Skills and Abilities: Ability to understand and provide friendly guest service. Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations. Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills. Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction. Working Conditions & Physical Effort: Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Night Auditor - Missouri Athletic Club - Downtown Join a great team of individuals at the Missouri Athletic Club in Downtown Saint Louis, one of the top private clubs in the United States. The MAC has been thriving since 1903 and remains committed to the vision of the original founders: "to be the premier athletic, social and dining club for business, professional and civic leaders and their families in the Saint Louis area." We are currently seeking a customer focused, part time Night Auditor. Night Auditor Responsibilities -Greets members and guests in a warm and professional manner. -Assists with guest luggage and coat check. -Coordinates with other departments to satisfy guest requests. -Provides detailed information about Club facilities and local area. -Notifies Housekeeping of all special requests, late checkouts, and room changes. -Answers telephone calls and inquiries in a friendly, professional manner. -Accurately maintains and balances cash bank. -Other duties as assigned. Night Auditor Qualifications -Excellent communication skills - oral and written. -Excellent guest service skills. -Ability to stand for an eight hour shift. -Ability to work a flexible schedule including overnight. -Previous audit and front desk experience preferred.

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests at Magnolia Hotel St. Louis. #magnolia Responsibilities Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency. Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! Job Title: Guest Service Agent Division: Front Office Supervision Exercised: NONE Supervision Received: Front Office Supervisor and Front Office Manager JOB SUMMARY Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. JOB DUTIES • Maintain complete knowledge at all times of: • All hotel features, services, hours of operation. • All room types, numbers, layout, decor, appointments and location. • All room rates, special packages and promotions. • Daily house count and expected arrivals/departures. • Room availability status for any given day • Scheduled daily group activities. • Maintain complete knowledge and comply with all hotel and departmental policies and procedures. • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. • Meet with supervisor to review daily assignments and priorities. • Meet with departing Front Desk Agent to review business status and follow up items. • Access all function of computer system according to established procedures and standards. • Set up work station with necessary supplies; maintain cleanliness throughout shift. • Answer department telephone within three rings, using correct greeting and telephone etiquette. • Promote positive guest relations to all individuals approaching the Front Desk. • Accommodate all requests for information in a congenial manner. • Process all guest check ins according to established hotel requirements: • Confirm reservation in system and review all noted information • For guests without a reservation, sell a room type as agreed upon • Register guest in computer and generate a registration card • Verify registration card information with guest, obtain back up information for guest credit or payment method and input into system; collect cash when designated • Assign guest room • Advise guest of any messages, mail, faxes, etc. received for them • Inform guest of room safe and mini bar key and room key procedures • Issue parking passes validate valet parking tickets and enter information in computer • Communicate services and amenities included in packages to guests on packages • Obtain proper identification for tax exempt guests and attach form to registration card • Obtain guest signature for designated paperwork • Obtain Bell Person to escort guest and transport their luggage to the room. • Maintain guest history files on all guests. • Communicate VIP arrivals to designated personnel for escort and delivery of amenities. • Set up accurate accounts for each guest checking in according to their requirements (sharing, separate room, tax, incidentals) • File registration cards and vouchers in bucket by room number. • Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests. • Accommodate room changes expediently. • Handle guest complaints according to the six step procedures, ensuring guest satisfaction. • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction. • Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals. • Offer detailed information on the voice mail system to callers and guests wishing to leave message. • Accept and record wakeup call requests; deliver to PBX. • Issue safe deposit boxes to guests and ensure security of keys. • Distribute all guest and department mail. • Monitor, send and distribute guest faxes. • Document and confirm reservations and cancellations. • Block rooms in the computer and follow through on designated requirements. • Pre-register designated guests and prepare key packets. • Communicate pertinent guest information to designated departments/personnel (special requests, amenity delivery). • Generate, print and distribute daily and weekly reports. • Resolve discrepancies on the room status report with Housekeeping. • Match the bucket check to in house guest ledger report; report discrepancies to manager. • Process all check outs according to established hotel requirements. • Resolve any late charges • Present folio to guest and resolve any disputed charges • Settle guest accounts following Accounting procedures • Retrieve guest room key from guest • Request guest comments on their stay • Process express check outs throughout the shift. • Handle requests for late check outs according to established hotel procedures. • Conduct group check ins and outs according to established hotel procedures. • Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information. • File guest room keys and ensure the safe keeping of keys at the Front Desk. • Adhere to all cashiering procedures: • Process adjustment vouchers, paid outs, correction vouchers, miscellaneous charges. • Make change for guests • Cash guests' personal checks/travelers checks. • Post charges • Settle room accounts • Run closing reports • Count bank at end of shift • Complete designated cashier reports • Balance receipts • Drop receipts • Secure bank • Legibly document pertinent information in the log book MINIMUM REQUIREMENTS • Minimum 18 years of age • US work authorization required • High school graduate or equivalent • Minimum six (6) months experience as a Guest Service Agent in a hotel/resort (or comparable in other customer focused industry) • Minimum six (6) months cash handling experience required • Able to effectively communicate in English, in both written and verbal form • Must be able to clearly communicate in English with guests, visitors, management and coworkers to their understanding, both in person and by telephone. • Must be able to provide legible communication and directions • Must be able to compute accurate mathematical calculations • Ability to input and access data in computer. • Ability to understand guest inquiries and provide responses. • Ability to promote positive relations with all individuals who approach the Front Desk • Ability to focus on guests' needs, remaining calm and courteous • Ability to think clearly, quickly and make concise decisions • Ability to prioritize, organize and follow up • Ability to work well under pressure of constant frequent arrivals and departures • Ability to focus attention on details • Ability to maintain confidentiality of all guests and hotel information • Ability to ensure security of guest room access • Ability to remain stationary at assigned post for extended periods of time • Must meet grooming standards • Ability to work cohesively with other departments and coworkers as part of a team • Willingness to work varied shifts, including weekends and holidays EOE/M/F/Vet/Disabled HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

Job DescriptionBenefits: Competitive salary Employee discounts Flexible schedule Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

Job DescriptionDescription: What You Will Be Doing: • Greets, registers, and assigns rooms to guests. Issues room key and gives directions. • Sorts incoming mail and faxes for guests. • Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions. • Keeps records of room availability and guests' accounts. • Computes bill, collects payment, and makes change for guests. • Makes, confirms, and cancels reservations. The Ideal Candidate: • Previous experience as a Front Desk Agent is preferred • Experience in a customer service industry is required Requirements: Exceptionally friendly, outgoing demeanor with a passion for delivering excellent customer service. Strong organizational and multitasking abilities in a fast-paced environment. Previous front desk, office management, or healthcare administration experience preferred. Excellent verbal and written communication skills. Proficiency in using scheduling and billing software is a plus.

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

The Marriott West Hotel is nestled in the business park of Maryville Center, located off Highway 40, just west of Highway 270. Our hotel has a variety of amenities to offer our guests, who we pamper and pride ourselves with the service we offer. Job Description We are seeking a Guest Service Agent to assist our guests at the Front Desk. The position duties include checking guest in / out of hotel, providing information about hotel and the city and servicing the guests' immediate needs as thoroughly as possible. Requires quick thinking in responding to inquiries & problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction. Previous hotel experience a plus! Full-time, shifts could include evenings and weekends. Qualifications The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. Education and Experience: High school education or equivalent experience. Guest service, basic accounting, and familiarity with hospitality industry practices preferred. Skills and Abilities: Ability to understand and provide friendly guest service. Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations. Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills. Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction. Working Conditions & Physical Effort: Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle. Additional Information All your information will be kept confidential according to EEO guidelines.

Night Auditor: SUMMARY: Responsible to handle guest registration and check-out, auditing and posting of days transactions, reconciling accounts, responding to all guest requests, and acting as communication liaison between the guests and all other departments. PREVIOUS HOTEL FRONT DESK EXPERIENCE REQUIRED. NIGHT AUDITING EXPERIENCE PREFERRED. ESSENTIAL FUNCTIONS: To perform this job successfully, the Hotel Night Auditor must be able to perform each essential function, as well as, the other requirements of this job satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential functions. 1. Greet guests immediately with a friendly and sincere welcome. 2. Check guests in and out of the hotel. 3. Select a room in accordance with the guests' requests. 4. Complete guest reservations. 5. Adhere to check-in and outperformance standards. 6. Complete daily reports, audits, and checklists. 7. Audit and balance reports from the day's shifts 8. Verify and schedule wake up calls 9. Prepare guests' folios for next day checkouts 10. Balance cash drawers and folios 11. Answer phone calls with a phone smile and within 3 rings. 12. Send and receive faxes. 13. Be able to complete group check-ins, billing in a timely manner. 14. Complete a daily bucket check. 15. Assist with guest service calls and opportunities when necessary. 16. Auditing of room inventory 17. Other duties as assigned.