Guest service representative jobs in Saint Petersburg, FL - 1,195 jobs

Pride Health is hiring a ENTRY Phlebotomist I/CSR to support our client's medical facility in the Bradenton FL 34202 location. This is a 4-month assignment with the possibility of a contract-to-hire opportunity, and it's a great way to start working with a top-tier healthcare organization! Job Title: ENTRY Phlebotomist I/CSR Location: Bradenton FL 34202 Duration: 4 Months+ Pay rate: $17.75 per hour Schedule: 6:30 a-12:30 p *The salary is determined by an individual's level of experience, as well as any relevant licenses and certifications they may hold. #### **About the Role** We're seeking a **Patient Services Representative I (PSR I)** to join our healthcare team. This entry-level position is ideal for someone who is passionate about providing excellent patient care and eager to grow into a career in **phlebotomy**. As the first point of contact for patients, you'll play a vital role in creating a welcoming, professional, and compassionate environment. You'll assist patients during check-in, answer questions, maintain the integrity of the waiting area, and support phlebotomy staff as needed. Over time, you'll be trained in phlebotomy to expand your skills and advance your career in healthcare. --- #### **Key Responsibilities** * Greet and assist patients upon arrival, ensuring a friendly and supportive experience. * Manage patient check-ins via kiosk or tablet, addressing any concerns with care and accuracy. * Maintain a clean, organized, and professional front desk and lobby area. * Learn and develop phlebotomy skills to assist with specimen collection when needed. * Once trained, perform specimen collection and processing following established procedures. * Ensure accuracy and confidentiality in all patient interactions and documentation. * Support daily operations, adhering to schedules, safety protocols, and quality standards. * Represent the organization positively to patients, colleagues, and the public. --- #### **Qualifications** **Education:** * High school diploma or equivalent **(required)** **Experience:** * 1-2 years of **client-facing customer service experience** (e.g., retail, hospitality, healthcare, etc.) **required** * **No prior phlebotomy experience necessary** - training provided * Basic keyboarding/data entry skills required --- #### **Ideal Candidate** * Has a strong passion for helping others and delivering excellent service * Is dependable, punctual, and maintains a professional demeanor * Eager to learn new skills, especially phlebotomy * Can multitask and stay calm under pressure * Has reliable transportation and lives within a **20-25 minute commute** of the worksite --- #### **Additional Details** * Reliable transportation is required (public transit or rideshare is not considered reliable). * Must be punctual and available for scheduled shifts. Excessive absenteeism or tardiness may result in termination. * This is a **“Front of House”** position with growth opportunities in **phlebotomy**. * Candidates not interested in learning phlebotomy should not apply. --- **If you're looking for a meaningful entry point into the healthcare field with training and growth opportunities, we encourage you to apply!** --- Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. About Pride Health Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. Equal Employment Opportunity Statement As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

RFID Hotel, a division of Avery Products Corporation is looking for a Customer Experience Representative. You will engage with customers and teammates via phone and email to provide a seamless customer experience throughout the order process, strengthening customer relationships. The ideal candidate should be confident working independently as well as comfortable working with a growing team. WHAT WE OFFER Competitive pay - $20.00 - $22.00/hour based on knowledge, skills and relevant experience + Quarterly Bonus potential Dynamic, energetic work environment with an exceptional talented workforce. Great comprehensive benefits including Medical, Dental, Vision, Short-Term and Long-Term Disability, Company provided & paid life insurance Excellent 401K Retirement Plan with generous company match. Work life balance, 12 company paid holidays, paid vacation and paid sick time WHAT YOU WILL BE DOING Provide professional front-line email and phone communication to customers for service-related inquiries and complaints Data entry and maintenance in Netsuite ERP system including order processing, communications logging, and contact updates Work closely with other departments to ensure a smooth customer experience Gather customer feedback, reporting and escalating product or service issues Organize and prioritize multiple concurrent tasks while remaining highly responsive to customer and team needs Take ownership of assigned tasks and seek opportunity to engage with customers and provide meaningful value throughout the stages of the customer journey WHAT YOU NEED TO SUCCEED Excellent professional verbal and written communication skills Proven passion for providing a stellar customer service experience Strong attention to detail Proactive communication and pre-emptive problem solving High school diploma or equivalent minimally required Experience working in professional services or sales team settings Working on-premises during normal business hours Mon-Fri 9am-6pm ABOUT US As the largest and most-trusted supplier of RFID key cards and credentials for hotels, RFID Hotel leads uniquely at the intersection of technology and meaningful change by providing the best quality products and the highest level of customer service. With thousands of hospitality customers across the globe and millions of products in circulation, our vision is to cultivate an ecosystem of operational efficiency that enables the best experiences. Just like our customers, we are change-agents who are passionate about making a positive difference in the lives of those we serve, and we're inspired by the opportunity to help them deliver desired outcomes. RFID Hotel operates within the Avery North America Division of CCL Industries, a world leader in specialty label packaging solutions for global corporations, small business and consumers. Our offices are located in Tampa, FL.” All offers of employment are based on the successful completion of a pre-employment background check. Avery Products Corporation is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee's employment at any time with or without reason or notice. Thank you for your interest and considering this opportunity! Please send resume when responding.

Ensure outstanding customer service through fast and accurate processing of orders and service requests. Taking inbound and making outbound calls. Coordinating C02 fills and service calls with customers providing estimated time of arrivals to customers. Coordinating with Service Managers and Area Beverage Managers. Following the escalation process to ensure customer satisfaction. Handle general inquiries and some basic troubleshooting. We are responsible for building and maintaining the business relationship with our customers, Service Managers and Area Beverage Managers by providing world class customer service to our internal and external customers. This position will also be responsible for responding to customer calls and working with Area Beverage Managers and Service Managers to provide products and services to ANC (Airgas National Carbonation) customers. Responsibilities Determine course of action according to customers' needs Work with Service Managers and Area Beverage Managers to provide estimated time of arrival for service and C02 fills. Follow up with customer and advise on response method and time frame Coordinate with A/R on delivery issues due to non-payment Liaison between customers and drivers to help business run efficiently Non-technical customer support Handles next level Customer Service issues. Troubleshooting calls. Excellent follow up skills Work with different departments on training and projects Answer phones and respond to customer request Provide customers with product and service information Transfer calls to appropriate departments Assist with special projects given by supervisors Assist with voicemail requests Provide customers with product and service information Assist with rush deliveries Update and create processes as needed Assist with Portal/ Email Orders EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience. Google Suites and/or Microsoft Suite

Job Title: Customer Service Representative Duration: 3 Month (possible extension) Shift: M-F 8am - 5pm Qualifications: This is an in-person role. High school diploma or equivalent. Experience: One to two years related experience. Intermediate knowledge of Computer experience required. Intermediate knowledge of MS Office (Outlook & Excel) required. Extensive data entry/10-key skills/order processing skills Ability to handle multiple tasks. Strong communication and customer service skills. Heavy phone experience is a plus. Accounts payable knowledge is a plus Responsibilities: Support residential installation and service departments. Provide superior customer service to internal and external customers. Coordinate, prioritize and schedule installations and service appts. Provide reception coverage as needed. Other duties as assigned, which may include but are not limited to: Act as payroll liaison Assist with Ops Support/Administrative duties including but not limited to ordering supplies, filing, backup when Lead Admin is out. Handle incoming customer/associate relations calls. Process accounts payable invoices.

*THIS IS A 100% IN OFFICE ONSITE ROLE* *The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).* *Responsibilities:* ** Operate in a Call Center environment as a customer success advocate* ** Receive inbound calls and make outbound calls to consumers* ** Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers* ** Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests.* ** Effectively manage a pipeline of up to 75 loans* ** Performing routine data entry and validation tasks* ** Monitoring work queues and intervening as needed* ** Interacting with multiple departments to expedite processing and/or issue resolution* ** Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries.* ** Must request assistance for escalated and/or more complex issues to department tenure associates or supervisors.* ** Meet outlined production and quality standards.* ** Follow established Policy and Procedures* ** Performing other related duties as required and assigned* ** Demonstrating behaviors which are aligned with the organization's desired culture and values* *Job Type & Location*This is a Contract position based out of Tampa, FL. *Pay and Benefits*The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Tampa,FL. *Application Deadline*This position is anticipated to close on Jan 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Join the fast-paced corporate housing sector as a Guest Services Coordinator to join a leading corporate housing company based Tampa, Florida This role is ideal for customer-focused professionals who excel in guest relations, problem-solving, and communication. You'll play a pivotal part in enhancing the guest experience by delivering high-touch support and advocating on their behalf. What You'll Be Doing: Advocate on behalf of guests to resolve issues with properties and external partners. Provide guests with support regarding package deliveries, key access, and local information. Relay urgent safety communications during severe weather events to guests and clients. Uphold a perfectionist, guest-first mindset in all service-related duties. Coordinate effectively with Guest Services team members for seamless operations. Resolve maintenance or service-related concerns reported by guests and clients. Participate in the emergency out-of-hours telephone rota to handle urgent matters. Contribute to the ongoing improvement of guest services processes. Maintain accurate records of guest issues and resolutions. Communicate clearly, courteously, and professionally across all channels. Use systems and tools to document service updates and guest feedback. Support other departments by sharing relevant guest-related insights. What We're Looking For: Previous experience in guest services, corporate housing, relocation, or moving industry preferred. Strong customer service orientation with a professional demeanour. Excellent written and verbal communication skills. Proficient in MS Word, Excel, and other standard office software. Ability to work in a fast-paced environment with a calm, solution-focused approach. Passion for delivering top-tier guest satisfaction and service excellence. .

Waste Connections is looking for individuals who have a passion for Customer Service Representative, career growth and share our #1 value: SAFETY! We are looking for a Customer Service Representative to join the team at our location in Clearwater, FL. This is a scripted call center position where you will handle inbound calls from our customers. THE POSITION: This position is the first point of contact for our customers. You will be handling high call volumes along with asteady flow of walk in customers.Additional administrative duties will be required as well. The position is Monday through Friday, 8am to 5pm. Location: Clearwater, FL DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems. Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders. Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient. Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints. Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services. A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed. WORKING CONDITIONS AND PHYSICAL EFFORT: Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards. Also, long periods spent sitting, typing, or looking at a computer screen are common. MINIMUM JOB REQUIREMENTS: 2 years of Customer Service experience in a high volume atmosphere. Experience with MS Word, Excel, and Email preferred . Typing and 10-key skills are required. Excellent organization and communication skills. This position also requires excellent oral and written communication skills as well as ability to read and comprehend technical manuals. Ability to analyze and solve problems. Gather data, compile information, and prepare reports. VETERANS are encouraged to apply. Apply today and Connect with Your Future! We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement. Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale Take insurance payments (initial, installment, lapse, or reinstatement) Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products Refer to agent when appropriate Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines Participate in a team environment to promote customer satisfaction and consistent service following the customer service model Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities Fulfill, maintain and service insurance policies Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations Verify new business applications Refer relevant members/insureds to other lines of business (i.e. Travel and Life) Process insurance and membership payments Update electronic member information Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: A Current Property & Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: High School Diploma or equivalent Work Experience: Provide a high level of customer-focused service Service insurance policies and processing applications, renewals, and amendments Respond to billing and coverage questions Process monetary transactions; Taking payments Promote the sales of insurance products and services using established guidelines Present complex information in a clear and concise manner Knowledge and Skills: Analyze member/potential customer insurance needs and determine appropriate levels of coverage Prepare appropriate rate quotations Organize, plan and promote the sale of ACG insurance and membership products and services Perform outbound service calls Maintain accurate records Insurance terminology General insurance regulations Underwriting procedures Sales regulatory and compliance guidelines Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) Work effectively in a team environment Work independently, with minimal supervision Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Proficient in using Microsoft Office products Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g ., explain instructions, rules and procedures) Perform mathematical calculations to accurately perform monetary transactions Work under pressure in a high volume, fast paced customer service environment Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work Environment Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. #LI-SK1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Welcome to DoubleTree Tampa Rocky Point Waterfront! We're thrilled that you're considering joining our team. At DoubleTree, we offer a range of amenities including 291 comfortable rooms, a well-equipped fitness center, a business center, versatile meeting rooms, an inviting outdoor pool, and a popular on-site restaurant. Situated in Tampa, Florida, our hotel provides convenient access to Clearwater Beach, Tampa International Airport, and Downtown Tampa, all while enjoying the serene beauty of our waterfront location. Come be a part of our exceptional team and help us deliver outstanding experiences to our guests! We are in search of an experienced Front Desk Agent with open availability. Hilton PEP experience highly preferred. We offer competitive wages that commensurate with experience. The position is for 3-11PM shift and start as a PT position with hours increasing during busy season. Start pay $16.00-17.00 an hour and commensurate with experience. We are seeking a friendly and professional Front Desk/Guest Service Agent to join our team. You will be the first point of contact for our guests and provide exceptional customer service. If you have excellent communication skills, a positive attitude, and enjoy working in a fast-paced hospitality environment, we would love to hear from you. This position will also be required to drive the shuttle van on occasion so must have a valid driver's license and be comfortable driving a work van. Duties: - Greet and welcome guests upon arrival with a warm and friendly demeanor - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Answer phone calls and respond to guest inquiries in a timely manner - Handle guest requests and resolve any issues or complaints promptly - Process payments and maintain accurate records of guest transactions - Assist with night audit duties as needed - Maintain a clean and organized front desk area Experience: - Previous experience in a customer service role, preferably in the hospitality industry - Strong phone etiquette and communication skills - Multilingual abilities are a plus - Familiarity with hotel management software systems - Knowledge of front desk operations and guest services Benefits: - Competitive pay based on experience - Opportunities for career advancement within the hospitality industry If you are looking for an exciting opportunity to work in a dynamic hotel environment where you can make a positive impact on guests' experiences, please apply with your resume. We look forward to hearing from you! Job Type: Full-time Expected hours: 40 per week Benefits: 401(k) Dental insurance Employee assistance program Employee discount Health insurance Paid time off Referral program Vision insurance

Provides directions to guests/team members within the hospital system, and the Orlando area. Responsibilities Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person. Provides information to all hospital team members. Responds to needs of guests/team members either on the phone or in person. Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health. Assists Social Service with transportation and hotel or flight arrangements for patients and their families. Displays a caring attitude as well as sensitivity to the needs/concerns of customers. Presents a professional image in dress, hygiene and communications skills. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Attends in services/meetings as required. Completes all mandatory education. Assume the responsibility for professional growth and development Other duties as assigned. Qualifications Education/Training High School diploma or equivalent. Licensure/Certification None. Experience Two (2) years of experience in a customer service setting. Education/Training High School diploma or equivalent. Licensure/Certification None. Experience Two (2) years of experience in a customer service setting. Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person. Provides information to all hospital team members. Responds to needs of guests/team members either on the phone or in person. Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health. Assists Social Service with transportation and hotel or flight arrangements for patients and their families. Displays a caring attitude as well as sensitivity to the needs/concerns of customers. Presents a professional image in dress, hygiene and communications skills. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Attends in services/meetings as required. Completes all mandatory education. Assume the responsibility for professional growth and development Other duties as assigned.

Job Description Fetch Specialty & Emergency Veterinary Centers is looking for an experienced, talented and caring individual to join our Guest Services Team in our Brandon, Florida location. At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we're looking for dedicated team members to help us create memorable experiences for our guests and their pets. Position Overview: We are seeking a Guest Services Representative to join our team as the first point of contact for guests and their pets. In this role, you'll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets. Key Responsibilities: Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process. Answer incoming calls, respond to inquiries, and schedule appointments. Provide accurate and timely information about the hospital's services and procedures. Maintain accurate client and patient records in our veterinary management software. Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet's care and treatment. Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts. Assist with maintaining a clean and organized reception and waiting area. Ensure a compassionate and supportive experience for guests during their pet's emergency or specialty care visit. Requirements Previous experience in guest services. Excellent interpersonal and communication skills. Ability to multitask and work efficiently in a fast-paced environment. Strong attention to detail and organizational skills. Comfortable handling emotionally charged situations with empathy and professionalism. Proficient with computers and scheduling software (experience with ezy Vet management software is a plus). A passion for animals and their well-being. Benefits Health Care Plan (Medical, Dental & Vision) Paid Family Leave (Maternity, Paternity) Safe Harbor 401K with Company Match Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Personal) Holiday Pay Short Term & Long Term Disability Employee Assistance Program (EAP) Team Member Pet Wellness Plan Team Member Pet Discount Continuing Education Uniform Allowance Tuition Reimbursement

Fetch Specialty & Emergency Veterinary Centers is looking for an experienced, talented and caring individual to join our Guest Services Team in our Brandon, Florida location. At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we're looking for dedicated team members to help us create memorable experiences for our guests and their pets. Position Overview: We are seeking a Guest Services Representative to join our team as the first point of contact for guests and their pets. In this role, you'll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets. Key Responsibilities: Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process. Answer incoming calls, respond to inquiries, and schedule appointments. Provide accurate and timely information about the hospital's services and procedures. Maintain accurate client and patient records in our veterinary management software. Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet's care and treatment. Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts. Assist with maintaining a clean and organized reception and waiting area. Ensure a compassionate and supportive experience for guests during their pet's emergency or specialty care visit. Requirements Previous experience in guest services. Excellent interpersonal and communication skills. Ability to multitask and work efficiently in a fast-paced environment. Strong attention to detail and organizational skills. Comfortable handling emotionally charged situations with empathy and professionalism. Proficient with computers and scheduling software (experience with ezy Vet management software is a plus). A passion for animals and their well-being. Benefits Health Care Plan (Medical, Dental & Vision) Paid Family Leave (Maternity, Paternity) Safe Harbor 401K with Company Match Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Personal) Holiday Pay Short Term & Long Term Disability Employee Assistance Program (EAP) Team Member Pet Wellness Plan Team Member Pet Discount Continuing Education Uniform Allowance Tuition Reimbursement

Job Description GUEST SERVICE REPRESENTATIVE Reports to: Front Office Manager / General Manager Division: Rooms Department: Guest Services Classification: Non-exempt The Guest Service Representative is responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Purpose is to assist our guests efficiently, courteously and professionally in all Front Desk related functions. To maintain property's high standard of service and hospitality. Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests and have the ability to multi-task, be detail-oriented, and be able to problem solve. GENERAL RESPONSIBILITIES: Provide the highest quality of service to the guest at all times. Assist in maintaining public areas of the hotel in a clean and orderly condition. Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. Maintain guest privacy by ensuring Key Control Policy is utilized and ensure no room numbers and/or guest names are given out without proper identification. Receive and transmit mail, phone, and written messages for guests. Promote repeat business by offering to take future reservations upon check-out at our hotel. Be very knowledgeable of the frequent stay club and its benefits and any current promotions being offered. Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures and company's walk policy. Communicate with incoming shift associates by logging pertinent information in the pass on log. Keep housekeeping and other departments informed of any special requests, late check- outs and special need areas in the hotel. Answer inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions. Attend to special service requests including securing of guest valuables in safety deposit boxes and ordering complimentary amenities. Maintain a log of items borrowed from the Front Desk and deliver items when necessary. Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms, and room selling strategies; hotel rates and discounts and how to handle each; hotel credit and check cashing policies and procedures. Responsible for proper telephone etiquette. Develop a thorough knowledge of property management system. Be aware of new potential sales contacts through guest interaction and report the information to the appropriate individual. Contribute and support the hospitality programs to ensure their success. Keep the Front Desk area neat, clean, and free of safety hazards. Following approved laundry procedures, ensure understanding of operation of washer and dryers (where applicable). Assist in folding linen according to proper standards. Sheets should be folded double lengthwise, king sheets into squares, and terry as requested (where applicable). Adhere to no iron laundry procedures (where applicable). Must be thoroughly familiar with Employee Handbook and all policies and rules it contains. Must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Employee Handbook, Safety Manual, and operating guides. Wear proper attire at all times in accordance with the Company Dress Code. Must be able to pass and maintain certification from TIPS and/or Responsible Vendor training if alcohol is served at your respective property. Other duties as assigned, of which the associate is capable of performing. FINANCIAL RESPONSIBILITIES: Ensure that all cash, check, and miscellaneous departments are in balance at the end of each shift. Check all credit cards to ensure they are valid. Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by hotel brand. Develop a thorough knowledge of the accounting system particularly how to handle guests being Direct Billed. SAFETY & SECURITY RESPONSIBILITIES: Have a thorough knowledge of emergency procedures. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. QUALIFICATIONS: Minimum 2 to 3+ years work experience. Computer Knowledge/Skills: MS windows, Property Management Software. Experience handling cash, accounting procedures, and general administrative tasks. Highly focused & motivated with excellent communication skills. Professional in appearance and presentation. Requires standing, sitting, walking, grasping, & repetitive motions. Able to lift or move items weighing up to 30 lbs. Job Type: Full-time Pay: $0.00 - $0.00 per hour Benefits: Employee discount Schedule: 8 hour shift Weekend availability Education: High school or equivalent (Preferred) Experience: Hotel experience: 1 year (Required) Work Location: One location

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. Prior experience in accounting, sales, telesales, service or guest relations type of industry preferred High school diploma or equivalent. SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted. Must be able to stand for eight hours, bend, stretch, reach. Must be able to see and hear. Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: Manager on Duty functions. Cash and credit card handling, balancing charges Safety and security measures Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts. Frequent Stay Program Reservations procedures including cancellations and “walking” guest Phone etiquette and answering procedures Area shopping, dining, entertainment and travel directions to assist guest inquiries. Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events. Skills: Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change. Proficient in written and verbal English Problem solving and conflict resolution skills Abilities: Multi task, remain associate and guest service centric. Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books. Assist with guest issues with professionalism, maintaining hospitable attitude. Able to work unsupervised and be productive at all times, even overnight. SPECIFIC RESPONSIBILITIES Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible. Promote and sell services/amenities of the hotel. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products. Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas. Check all credit cards for validity before the end of the shift. Learn and utilize PMS. Ensure all cash, check and miscellaneous departments are in balance at shifts end. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc. Have a thorough working knowledge of emergency procedures. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. Report any unusual occurrences or request to the manager. Maintain stock/cleanliness of the Market area if applicable. Maintain certification from a responsible vendor training if alcohol is served. Be flexible in regard to work schedule. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards. Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work. Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends. Must be able to work a night shift schedule POSITIONS FOR POSSIBLE ADVANCEMENT Assistant General Manager Guest Service Manager Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Join Our Team as a Guest Relations Expert at J. Joseph Salon! Are you a polished professional with a passion for sales and exceptional service? J. Joseph Salon, an upscale European-style salon, is looking for a dedicated Guest Relations Expert to deliver a welcoming experience for every guest. We offer both part-time and full-time roles for individuals who thrive in a fast-paced, high-end environment. What You'll Do Greet and welcome guests warmly Check guests in/out and manage appointments Provide salon tours and maintain a clean, inviting environment Promote specials, manage gift card sales, and assist with promotions Support salon managers with various tasks as needed Schedule Expectations Open availability Must be available to work evenings and weekends Shifts may start as early as 8:30 AM and end as late as 9:00 PM Flexibility to cover opening, mid-day, and closing shifts as needed Consistent reliability and commitment to scheduled shifts are required Why Join J. Joseph Salon? Competitive Pay: $14-$20 per hour Comprehensive Benefits: Dental, health, vision insurance, paid time off, and employee discounts Career Growth: Ongoing education, training, and advancement opportunities Flexible Schedule: Full-time and part-time shifts available, including evenings and weekends. Supportive Team: Work in a salon known for excellence, creativity, and continuous learning What We're Looking For 21 years of age or older Fluent in spoken and written English Strong computer skills Previous sales and customer service experience preferred Ability to work evenings and weekends Professional, charismatic, and guest-focused Ready to deliver an exceptional guest experience and grow your career in the beauty industry? Apply today! Requirements Must be 21 years of age or older. Fluent in spoken and written English. Strong computer skills are essential. Previous experience in sales and customer service is preferred. Ability to work evenings and weekends. Salary Description $14 - $20 / Hour

Property Description Wyndham Grand Clearwater Beach is a prestigious beachfront resort located in the heart of Clearwater Beach, Florida, offering exciting job opportunities for enthusiastic individuals looking to embark on a rewarding career in hospitality. As part of the Wyndham Grand brand, known for its commitment to delivering exceptional guest experiences, employees at Wyndham Grand Clearwater Beach can expect to work in a fast-paced and dynamic environment with opportunities for growth and development. From guest services and food and beverage to housekeeping and event planning, there are diverse employment opportunities that cater to a wide range of skills and interests. With its prime location on one of the world's most famous beaches, Wyndham Grand Clearwater Beach offers a stunning work setting surrounded by breathtaking views of the Gulf of Mexico. Joining the team at Wyndham Grand Clearwater Beach means becoming part of a passionate and dedicated group of hospitality professionals who strive to create unforgettable memories for guests in a truly picturesque destination. Overview Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Summary: Provide exceptional customer service, creating a positive first impression for guests Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy Assist guests with recommendations and information about local attractions, dining options, and hotel amenities Collaborate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Handle cash and credit card transactions accurately Demonstrate a strong attention to detail and a proactive approach to guest satisfaction Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service! Qualifications Previous experience in a customer service role, preferably in a hotel or hospitality environment Excellent communication and interpersonal skills Previous cash handling experience required Strong problem-solving abilities and the ability to remain calm under pressure Proficiency in computer systems and knowledge of hotel property management software Outstanding organizational and multitasking skills Availability to work flexible schedules, including evenings, weekends, and holidays High School diploma or equivalent Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range Starting from USD $0.00/Hr.

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! • Maintain complete knowledge at all times of: • All hotel features, services, hours of operation. • All room types, numbers, layout, decor, appointments and location. • All room rates, special packages and promotions. • Daily house count and expected arrivals/departures. • Room availability status for any given day • Scheduled daily group activities. • Maintain complete knowledge and comply with all hotel and departmental policies and procedures. • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. • Meet with supervisor to review daily assignments and priorities. • Meet with departing Front Desk Agent to review business status and follow up items. • Access all function of computer system according to established procedures and standards. • Set up work station with necessary supplies; maintain cleanliness throughout shift. • Answer department telephone within three rings, using correct greeting and telephone etiquette. • Promote positive guest relations to all individuals approaching the Front Desk. • Accommodate all requests for information in a congenial manner. • Process all guest check ins according to established hotel requirements: • Confirm reservation in system and review all noted information • For guests without a reservation, sell a room type as agreed upon • Register guest in computer and generate a registration card • Verify registration card information with guest, obtain back up information for guest credit or payment method and input into system; collect cash when designated • Assign guest room • Advise guest of any messages, mail, faxes, etc. received for them • Inform guest of room safe and mini bar key and room key procedures • Issue parking passes validate valet parking tickets and enter information in computer • Communicate services and amenities included in packages to guests on packages • Obtain proper identification for tax exempt guests and attach form to registration card • Obtain guest signature for designated paperwork • Obtain Bell Person to escort guest and transport their luggage to the room. • Maintain guest history files on all guests. • Communicate VIP arrivals to designated personnel for escort and delivery of amenities. • Set up accurate accounts for each guest checking in according to their requirements (sharing, separate room, tax, incidentals) • File registration cards and vouchers in bucket by room number. • Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests. • Accommodate room changes expediently. • Handle guest complaints according to the six step procedures, ensuring guest satisfaction. • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction. • Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals. • Offer detailed information on the voice mail system to callers and guests wishing to leave message. • Accept and record wakeup call requests; deliver to PBX. • Issue safe deposit boxes to guests and ensure security of keys. • Distribute all guest and department mail. • Monitor, send and distribute guest faxes. • Document and confirm reservations and cancellations. • Block rooms in the computer and follow through on designated requirements. • Pre-register designated guests and prepare key packets. • Communicate pertinent guest information to designated departments/personnel (special requests, amenity delivery). • Generate, print and distribute daily and weekly reports. • Resolve discrepancies on the room status report with Housekeeping. • Match the bucket check to in house guest ledger report; report discrepancies to manager. • Process all check outs according to established hotel requirements. • Resolve any late charges • Present folio to guest and resolve any disputed charges • Settle guest accounts following Accounting procedures • Retrieve guest room key from guest • Request guest comments on their stay • Process express check outs throughout the shift. • Handle requests for late check outs according to established hotel procedures. • Conduct group check ins and outs according to established hotel procedures. • Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information. • File guest room keys and ensure the safe keeping of keys at the Front Desk. • Adhere to all cashiering procedures: • Process adjustment vouchers, paid outs, correction vouchers, miscellaneous charges. • Make change for guests • Cash guests' personal checks/travelers checks. • Post charges • Settle room accounts • Run closing reports • Count bank at end of shift • Complete designated cashier reports • Balance receipts • Drop receipts • Secure bank • Legibly document pertinent information in the log book HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

The purpose and objective of this position is to assist in the coordination and operation of the Front Office to ensure that all guests' needs are met. This position is responsible for communicating with guests who wish to use our facilities and/or stay in the hotel. The Front Desk staff is responsible for establishing a good working relationship between department heads, supervisors and employees of the Resort in order to ensure that the needs of the guests are responded to promptly and efficiently. DUTIES & RESPONSIBILITIES: Responsible for greeting and assisting every guest upon their arrival and departure. Responsible for checking guests in and out of the hotel in an efficient and hospitable manner using approved computer systems. Responsible for providing courteous guest service by responding promptly and efficiently to inquiries, requests and complaints. Responsible for maintaining a cash bank issued to the individual employee. Ensuring that all cash drops and nightly paperwork are completed fully and promptly and that the bank level is maintained to be able to give change to guests upon request. Responsible for answering all incoming calls from outside and internal phone lines in a courteous manner and ensuring the caller is directed to the proper person or department. Responsible for answering all guest inquiries and following up with the guest to ensure a satisfactory resolution. Must have an enthusiastic, pleasing and helpful attitude toward each guest and fellow employees. Responsible for being professionally groomed in prescribed uniform including nametag, close-toe shoes and access to bank on each scheduled shift. Responsible to listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other resort services, directions to local attractions or function rooms, car rentals, airline shuttle service, taxi service, etc. Responsible for giving out and sharing with resort guest's pertinent information about the resort and its services and informs guests at every opportunity. Responsible for complying with all Safety Harbor Resort and Spa policies and procedures. Responsible for knowing daily event schedules and has ability to direct guests to functions. Responsible for keeping up to date with spa services and room packages to be able to share with guests. Also, must be able to book room rate/packages in hotel pms system. Responsible for reporting to the front desk on time and in full uniform for scheduled shift. Responsible for booking walk-in and phone in reservations using PMS system. Required to be visible and available to the guests at all times. Responsible for attending all required meetings. Responsible for properly keeping all logs current. This includes the Guest Call Back log, Room Move log, Food & Beverage promo log, etc. This log is located and must be kept at the front desk or PBX phone area at all times. Responsible for recording all wake-up calls properly. Also, giving courteous, friendly and prompt wake-up calls at all recorded times. Responsible for assisting guests with any special needs assistance, such as obtaining wheelchair. Responsible for routing all incoming faxes to proper department or guests in a timely manner. Responsible for assisting guests in business center. Responsible for issuing and returning safety deposit boxes to guests as needed. Responsible for making reservations, appointments and arranging for transportation for guests as needed. Responsible for reporting any safety concerns to appropriate manager/supervisor. REQUIREMENTS AND QUALIFICATIONS: MUST HAVE PREVIOUS HOTEL EXPERIENCE. Must be able to work a flexible schedule, nights, weekends and holidays. Must have strong guest service skills. Must be able to read, write and communicate in the English language. Must be able to lift and carry a minimum of 15 lbs. Must be able to stand on feet for long periods. Must be able to work in and with groups of different cultures and backgrounds. Must be able to work with multiple computer systems for long periods. Must be a team player. Must be able to walk, run, bend, stoop, reach and stand. Must be able to work in a fast-paced environment. Must be able to remain calm and guest services orientated during heavy check-in and checkout periods. Must be able to walk length of resort continuously throughout the scheduled daily shift. Must be able to work on a computer for long periods of time.

*Tampa, FL 33634* *Schedule:* Monday - Friday 8:30am-5:30pm EST *Pay Rate: *$23/hr The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). *Responsibilities:* * Operate in a Call Center environment as a customer success advocate * Receive inbound calls and make outbound calls to consumers * Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers * Answer high-volume, inbound calls or texts from current customers in a timely manner. * Effectively manage a pipeline of up to 75 loans * Performing routine data entry and validation tasks * Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties * Monitoring work queues and intervening as needed * Interacting with multiple departments to expedite processing and/or issue resolution * Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries. * Must request assistance for escalated and/or more complex issues to department associates or supervisors. * Meet outlined production and quality standards. * Follow established Policy and Procedures * Performing other related duties as required and assigned * Demonstrating behaviors which are aligned with the organization's desired culture and values *Qualifications:* * Mortgage and/or financial services call center experience is a plus * General understanding of applicable Federal, State and Local mortgage regulations a plus * Must be a team player with strong attention to detail and able to work independently * Proven track record at delivering timely and accurate information in a fast-paced environment * Excellent critical thinking, problem solving, mathematical skills and sound judgment * Effective time management skills to deliver work on time * Capable communicator, written and oral * Strong negotiation skills with ability to effectively resolve problems * Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.) #priorityeast *Job Type & Location*This is a Contract to Hire position based out of Tampa, FL. *Pay and Benefits*The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Tampa,FL. *Application Deadline*This position is anticipated to close on Jan 22, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.