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Guest service representative jobs in San Antonio, TX

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  • Customer Service Representative

    Tata Consultancy Services 4.3company rating

    Guest service representative job in San Antonio, TX

    The Customer Service Representative plays a key role in supporting the life insurance application process. This position is responsible for contacting applicants to schedule medical examinations and ensuring smooth workflow handoff to Case Associates and Underwriters once appointments are confirmed. The representative will provide exceptional customer service while maintaining accuracy, efficiency, and compliance throughout the process. Key Responsibilities Applicant Engagement & Welcome Calls Make professional, courteous welcome calls to life insurance applicants. Provide clear guidance on next steps in the application process and respond to initial questions. Application & Case Review Review applications and case notes regularly to ensure adherence to medical, financial, and regulatory requirements. Identify missing information or requirements and take appropriate action to support timely case progression. Outbound Communication & Scheduling Support Conduct proactive outbound calls to assist applicants in scheduling their medical examinations with approved vendors. Offer support and resources to help applicants complete outstanding requirements. Underwriting & Workflow Support Work closely with Underwriters and Case Associates to expedite case closures. Communicate updates effectively and ensure smooth handoff of scheduled cases to the appropriate teams. Qualifications & Skills Strong telephone communication skills with a professional and friendly demeanor. Excellent interpersonal, verbal, and written communication abilities. Ability to follow conversation flows and document interactions accurately and thoroughly. Strong organizational and time-management skills; able to multitask effectively in a fast-paced environment. Familiarity with life insurance processes preferred. Salary Range:: $38,000 - $43,000 per year
    $38k-43k yearly 1d ago
  • Ambulatory Service Representative - Specialty Neurosurgery

    Christus Health 4.6company rating

    Guest service representative job in San Antonio, TX

    Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women's services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center. Responsibilities: Receives and directs phone calls from patients and physician offices Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns Schedules urgent care appointments as needed and directed by physician Greets patients for scheduled and/or urgent care appointments and procedures Confirms and verifies patient demographic and insurance information Collect co-payments from patients upon arrival when applicable Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. xevrcyc Verifies eligibility for procedures or tests from various health care institutions Reviews and audits billing discrepancy reports and research errors for resolution Maintains accurate and timely records, logs, charges, files, and other related information as required Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff Prepares special reports or spreadsheets for physicians as requested Complies with established departmental policies, procedures and objectives Complies with all health and safety regulations and requirements Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors Performs other duties as required. Requirements: Education/Skills High School Diploma or GED Proficient in software and computer systems Knowledgeable of business office terminology / procedures Ability to multi task and work under stressful situation Effective written and verbal communication skills Experience 1+ year of customer service experience required Experience with medical office terminology preferred Licenses, Registrations, or Certifications None Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
    $31k-35k yearly est. 2d ago
  • Customer Service Representative

    JBL Resources 4.3company rating

    Guest service representative job in San Antonio, TX

    About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss! Key Responsibilities: Processing multiple daily order entry and billing transactions with a high level of accuracy and attention to detail. Resolving issues related to orders, billing, accounts receivable, and returns in a timely and professional manner. Maintaining customer accounts by updating records and ensuring accuracy in all transactions. Communicating directly with the sales force, internal departments, and clients to address and resolve customer concerns. Handling customer inquiries, assessing their needs, and ensuring quality service that meets customer satisfaction standards. Generating reports and maintaining detailed records to track order processing and customer interactions. Supporting the team by collaborating effectively and maintaining a positive, goal-oriented work environment. Working beyond standard hours as needed to support business needs and ensure timely order fulfillment. Qualifications: High school diploma or equivalent required. Associate's degree or equivalent work experience preferred. Must have experience in order processing and a strong understanding of order management workflows. Experience working with an ERP system, preferably Oracle, is helpful. Must be proficient in Microsoft Office, including Excel and Outlook. Must possess a valid driver's license and have a good driving record. Minimum of 2+ years of customer service or account management experience. Demonstrated knowledge of customer service principles, including customer needs assessment, quality service standards, and customer satisfaction evaluation. Strong problem-solving and communication skills, with the ability to address customer concerns effectively. Excellent organizational skills, customer service abilities, and follow-up capabilities. Strong phone communication skills with the ability to remain composed in stressful situations. Proven ability to process orders accurately and generate reports with attention to detail. Must be able and willing to work successfully in a team-oriented environment. Must be dedicated, goal-oriented, and self-directed. Ability to work beyond standard hours as needed to support business demands. NO C2C CANDIDATES Interested Candidates please apply on our website at https://jobs.jblresources.com. For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com. JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be. **JBL is an Equal Opportunity Employer and E-Verify Company
    $28k-39k yearly est. 9d ago
  • Customer Service Representative Onsite

    Alorica 4.1company rating

    Guest service representative job in San Antonio, TX

    Customer Service Representative Onsite Terms: Full-time Pay: $17/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Regular work performed in a climate-controlled, call-center environment Ongoing usage of phone and computer systems Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA PTO Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly #AloricaJobs #Hiring #SanAntonio #CustomerServiceCareers #CustomerService #CallCenter DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
    $17 hourly Auto-Apply 22d ago
  • Associate Customer Service Representative Spanish Bilingual Everyday Banking

    W.F. Young 3.5company rating

    Guest service representative job in San Antonio, TX

    Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual reading, speaking, and listening proficiency in Spanish/English Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Must complete and pass required language assessment Training and Work Schedule: You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. Training class starts on 2/9/26 for 7 weeks. Training hours are 8:00 a.m. - 4:30 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open 24 hours a day. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Compensation: Starting rate $20.00 per hour Posting Location: 4101 Wiseman Blvd Bldg. 201 San Antonio, TX 78251 @RWF22 Posting End Date: 29 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $20 hourly Auto-Apply 5d ago
  • Customer Service Representative

    Berry Aviation 3.8company rating

    Guest service representative job in San Marcos, TX

    Job Details Corporate Headquarters - San Marcos, TX Part Time AnyDescription Purpose: The Customer Service Representative (CSR) is the first contact a customer or client has with the company, whether by telephone or in person. This position must maintain excellent customer service skills and etiquette. All CSRs must be able to handle multi-line telephone systems, receive and dispatch service requests, monitor aircraft movements, provide concierge services, and maintain a warm, inviting environment for the customer. We are looking for a part-time employee for this position. Responsibilities: Answer phone calls and transfer to requested parties within the company. Monitor flights inbound to San Marcos Regional Airport. Maintain cleanliness and organization of the FBO, Courtesy Cars, and Rental Cars. Greet and interact with customers in a friendly and professional manner. Maintain and update customer accounts as necessary. Communicate via Microsoft Office programs within the company and with customers. Log and monitor requests for services from customers via phone, email, in-person, and ASRI radio Dispatch Line Service Techs to fuel, park, and tow aircraft and provide other services to aircraft and customers. Take payment information, process customer payments, and assist customers with billing questions. Provide concierge services for customers (rental car, hotel, catering reservations, etc.). Maintain and complete applicable paperwork on a daily and weekly basis. Other duties as assigned by the Customer Service Manager or FBO Manager. Compensation: This is a part-time position starting at $15.00 per hour. Qualifications Qualifications: Required: Valid drivers license Exceptional interpersonal and communication skills Preferred: Experience in customer service Must possess computer knowledge in Microsoft Word and Excel Physical Requirements: Must be able to lift 50lbs Environmental Requirements Must have high situational awareness Berry Aviation, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. All new employees will be required to verify employment eligibility in accordance with the Immigration Reform and Control Act. Berry Aviation participates via E-Verify. For additional information: Click here: **************************************************************** to view the EEO is the Law poster. Click here: ************************************************************************************************ to view the EEO is the Law supplemental poster.
    $15 hourly 60d+ ago
  • Guest Service Agent/Valet-$12 +tips

    Hotel Emma 3.8company rating

    Guest service representative job in San Antonio, TX

    To provide exceptional service to all guests, fellow team members and visitors, while serving as welcome ambassadors at hotel entrances and in public areas. Primary Responsibilities: Duties are as follows but not limited to: Uphold and adhere to the Hotel Emma Purpose of Being, Service Promises and Values & Behaviors. Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times. Proactively welcome all guests with a smile and genuine care for their Hotel Emma experience. Greet all arriving guests by name, and offer luggage assistance in accordance with Hotel Emma standards. Work closely with the Valet and/or Front Desk to announce the name over the radio to the front desk to begin the check-in. Transport luggage to and from guest rooms upon check in/check out in a safe and professional manner. Interact with other team members in a professional manner, and assist other departments as needed. Assist with special requests and miscellaneous tasks on scheduled or impromptu basis. Maintain radio etiquette at all times including and not limited to speaking professionally over the radio. Communicate all pertinent information to the Front Office Manager and Assistant Front Office Manager. Adhere to designated Bellman positions to open the Reception doors for all guests and locals. Report to work for scheduled shift, on time and in uniform, in accordance with company policy. Know and comply with all company policies and procedures pertaining to this position and its duties. Solicit guest feedback as necessary, and follow up on any issues or concerns in a timely manner. Storage of guest luggage safely in the Bell Closet with a Hotel Emma luggage tag complete with the guest name, number of pieces and the name of the associate. Transport guests in the hotel vehicle within a three (3) mile radius of Hotel Emma in a safe and professional manner. Resolve guest complaints, ensuring guest satisfaction and briefing the Manager on Duty. Maintain the lighting of fire places in the Courtyard and Lobby areas for the times established depending on the season. Takes pride in personal appearance and follows hotel grooming guidelines. Be knowledgeable of all emergency procedures and hotel policies. Job Requirements: Position requires effective communication with guests and co-workers. Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture. Twelve months related experience. Flexible schedule required, to include AM/PM, weekends and holidays.
    $22k-27k yearly est. 23d ago
  • Front Desk Guest Service Representative

    Red Roof Inn

    Guest service representative job in San Antonio, TX

    Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel. Duties and Responsibilities ● Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly). ● Handle reservation requests; check guests in/out; handle guest accounting and cashier functions. ● Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales. ● Maintain confidentiality of guest information and pertinent hotel data. ● Perform daily cash count; prepare bank deposit and review of audit packages. ● Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals. ● Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms. ● Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance. ● Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions. ● Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval. ● Comply with all OSHA standards. ● Provide special services for guests upon request. ● Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.). ● Performs other duties as assigned. Qualifications ● 1-2 years in a previous customer service position preferred. ● Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.). ● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. ● Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision. ● Basic English communication (verbal and written) skills are required. ● May be required to work nights, weekends, and/or holidays. Working Conditions Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required qualifications: * Legally authorized to work in the United States Preferred qualifications: * 17 years or older * Able to comfortably lift 50 lbs
    $19k-26k yearly est. 60d+ ago
  • Guest Service Representative

    Hampton Inn Home2 Suites San Antonio River Walk

    Guest service representative job in San Antonio, TX

    ←Back to all jobs at Hampton Inn Home2 Suites San Antonio River Walk Guest Service Representative Hampton Inn Home2 Suites San Antonio River Walk is an EEO Employer - M/F/Disability/Protected Veteran Status The Guest Service Representative is responsible for all guest interactions at the front desk, including registration, departure processing, and communication of hotel services. This role requires a high level of customer focus, providing an opportunity for an engaging and outgoing personality to create positive guest experiences. Duties also include processing payments and responding to guest inquiries, while following all procedures set by management. DUTIES AND RESPONSIBILITIES • Provide exceptional customer service to all hotel guests, making their stay as comfortable and enjoyable as possible while achieving team and brand goals. • Perform quality assurance (QA) requirements for the front office department. • Ensure compliance with hotel policies, procedures, and relevant ordinances regarding personnel, security, cash handling, guest relations, and safety. • Remain highly visible and readily available for guests, taking initiative to offer assistance or answer questions. • Adhere to hotel credit policies, including credit card authorization, direct bill accounts, cash payments, and incidental deposits. • Manage guest complaints, taking ownership to resolve issues and ensure superior guest satisfaction. • Greet, register, suggestively sell (and upsell), issue room keys, and assign rooms in a friendly and efficient manner. • Provide information about the hotel, amenities, local dining, attractions, and travel directions. • Accurately check out guests and communicate departures to housekeeping. • Make, confirm, and cancel reservations via telephone, computer, and written communication. • Answer and route internal and external phone calls in a friendly manner, following prescribed procedures. • Update the shift-to-shift log regularly to ensure clear communication between shifts. • Maintain cleanliness and organization of the hotel lobby, coffee stations, and front desk area. • Assist other departments as needed and perform other related duties as assigned. POSITION REQUIREMENTS • Must be able to communicate effectively in English, both written and verbally. • Must be able to stand for extended periods. • Must be able to lift up to 20 lbs. • Ability to work independently and manage tasks without supervision WHO IS THIS POSITION FOR? The Guest Service Representative role is best suited for someone who: • Enjoys engaging with guests and has a friendly, outgoing personality. • Has strong communication skills and a passion for delivering excellent customer service. • Is adaptable, able to handle multiple tasks, and can maintain a positive attitude in a fast-paced environment. • Takes ownership of guest experiences, ensuring they are pleasant and accommodating. WHY JOIN OUR TEAM? • Competitive hourly pay with opportunities for performance-based incentives. • Vacation / Sick / Bereavement / Holiday Pay. • Health/Vision/Dental Insurance. • Life / STD Insurance. • 401k. • Employee Discounts (Brand Hotels & Company Hotels). • Free, Third-Party Employee Assistance Program (personal and professional). • Opportunities for growth within Vista Host's expanding portfolio. Please visit our careers page to see more job opportunities.
    $19k-26k yearly est. 60d+ ago
  • Health Care Customer Service Representative

    State Collection Service 3.9company rating

    Guest service representative job in San Antonio, TX

    The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary Responds to requests for information by patient/account holders in a professional, thorough, explainable manner Acts to gain payment or arrangement of payment on behalf of the client as appropriate Follows client-specific protocols and policies when carrying out duties Investigates and responds to client enquiries as needed Enters and monitors payment arrangements Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: 1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily duties Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred Ability to work successfully in a fast-paced, deadline-oriented environment Strong organization skills. The ability to work on multiple tasks simultaneously Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires Ability to work successfully and cooperatively within a team-based environment Bilingual candidates will provide additional support for bilingual calls Internet Requirements: The minimum internet speed requirements for remote work are as follows: Broadband internet connection (No DSL, or Dial Up) Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: $15.00/hr with a $1.00 increase at 90 days AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! Bilingual: $17.00/hr with a $1.00 increase at 90 days AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! We Offer a Comprehensive Benefits Package: Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts Paid time off starting at 90 days and annual profit sharing 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day Family Friendly Events Wellness Programs/Gym Reimbursement All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer . All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position.
    $15 hourly 59d ago
  • Customer Service Representative

    Siegel Group Nevada 4.5company rating

    Guest service representative job in San Antonio, TX

    Job Details San Antonio, TXDescription Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities, they cater to diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate. Role Summary Customer Service Representative are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression. Responsibilities Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings. Knowledge of room openings and availability. Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily. Accurately handle all cash and charge transactions. Make cash drops in the safe. Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm. Take work orders from residents and process correctly in the system. Receive and distribute mail to residents. Maintain a clean and inviting office Other duties as assigned Qualifications HS Diploma or equivalent 6 months customer service experience Legally able to work within State and Federal guidelines Physical Requirements / Working Conditions Continuous standing and walking throughout the duration of each shift. Bending, lifting, and carrying up to 25 pounds. Constant face-to-face interactions with customers. Ability to multi-task and remain positive in busy working conditions. Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week. Comply with the brand and Company uniform and hygiene policies. Fun, fast-paced, upbeat environment
    $28k-33k yearly est. 60d+ ago
  • Guest Services Representative

    City of New Braunfels, Tx 3.9company rating

    Guest service representative job in New Braunfels, TX

    Department: Das Rec FLSA Status: Nonexempt Hiring Salary: 13.34- 18.68 Welcome, 'ist das Leben schön!' (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you? The two-time Texas Recreation and Park Society's Gold Medalist New Braunfels Parks and Recreation Department is looking for passionate and enthusiastic people to be valued team members of DAS REC, New Braunfels Recreation Center. DAS REC provides 77,000 square feet of something for everyone. For more information visit *************** What we're looking for: Under general supervision, assists in ensuring customer satisfaction and safety for employees and visitors at Parks and Recreation Department aquatics facilities and programs. The responsibilities you'll be trusted with: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. * Assists in ensuring the delivery of high quality and consistent programs and services to the community. * Prepares and assists in maintaining facilities including but not limited to DAS REC, New Braunfels Recreation Center, to ensure a safe condition and to meet community needs; must be in compliance with the City's strategic objectives, policies and procedures, and State and Federal laws. * Assists in promoting departmental programs and city-wide special events coordination and setup. * Answers incoming calls and provides departmental program information in person and via the telephone; greets recreation center guests and provides prompt, courteous and friendly customer services to the public, in order to maintain positive customer relations. * Assists in managing a variety of front desk activities including processing of transactions via cash, check and credit card payment methods; operate computer registration and reservation system. * Assists in reaching sales goals for memberships, personal training, class registrations, etc. * Assists in maintaining a clean recreation center environment by providing custodial services as needed. * Assists in Kinder Care area to provide additional help when needed. * Performs other duties as assigned or required. Your areas of knowledge and expertise that matter most for this role: Education and Experience: * Must be sixteen (16) years of age; AND one (1) year customer service/public interaction experience is preferred. Required Licenses or Certifications: * None. Required Knowledge of: * Operational characteristics, services and activities of an aquatics facility. * Principles and practices of customer service. * Cash, check, and credit card transaction processes Required Skill in: * Interpreting customer and facility needs and solving customer service and public relations issues. * Analyzing problems, providing alternatives, and identifying solutions in support of established goals. * Responding to emergencies and determining corrective actions using available resources. * Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public. * Operating and maintaining a personal computer utilizing a variety of business software and communications equipment. * Effective, clear and concise communication, both verbally and in writing. Your work environment: * Work is performed in an office environment and indoors in all weather conditions, with potential exposure to hazardous chemicals, wet surfaces, pool maintenance equipment, infectious diseases and blood borne pathogens; is subject to sitting, standing, bending and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to fifty (50) pounds. * Must be able to work irregular hours including weekdays, weekends, holidays, early mornings and late evenings. * May be required to work immediately before, during or after an emergency or disaster. * NOTE: This position is designated safety and/or security sensitive. The City of New Braunfels is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
    $22k-28k yearly est. Auto-Apply 60d+ ago
  • Associate Customer Service Representative Spanish Bilingual Everyday Banking

    Wells Fargo Bank 4.6company rating

    Guest service representative job in San Antonio, TX

    Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual reading, speaking, and listening proficiency in Spanish/English Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Must complete and pass required language assessment Training and Work Schedule: You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. Training class starts on 2/9/26 for 7 weeks. Training hours are 8:00 a.m. - 4:30 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open 24 hours a day. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Compensation: Starting rate $20.00 per hour Posting Location: 4101 Wiseman Blvd Bldg. 201 San Antonio, TX 78251 @RWF22 Posting End Date: 29 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $20 hourly 1d ago
  • Front Desk Agent - Weekly Pay!

    NFC Amenity Management 3.8company rating

    Guest service representative job in San Antonio, TX

    [For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] We are looking for a candidate who works well alone and enjoys a fast-paced environment. Making eye contact and being welcoming are a must! The pay for this part-time position is $17 per hour. WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area. You are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Here are just a few other responsibilities you will have throughout your day: You will ensure a smooth operation and service experience by effectively communicating with your team members, property management, and residents/guests. Follow property-specific systems to receive and sign for deliveries to ensure efficient delivery to residents. Facilitate contractor arrivals/departures and realtor/potential home buyer/renter visits. Advise and remind residents and guests of any appropriate rules and regulations established by the property management. Follow all property procedures for resident, guest, and vendor access. Promptly answer and complete all resident requests, phone calls, questions, or concerns. Look sharp in your supplied uniform. Enjoy interacting with the residents. Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements are available for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-Term Disability Income is offered to qualifying employees in applicable areas. We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.
    $17 hourly 60d+ ago
  • Mokara | Guest Services Supervisor

    Omni Hotels & Resorts

    Guest service representative job in San Antonio, TX

    The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San Antonio Convention Center and other well-known landmarks. Omni La Mansion del Rio's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match. Job Description Summary: The Guest Services Supervisor represents the hotel at the main entrance by greeting guests in an enthusiastic and courteous manner. Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading and offers luggage assistance to all guests. Responsibilities Responsibilities: Follow Moments of Service or Forbes standards during every interaction with guests Provides our guests with an exceptional arrival and departure experience that makes them feel welcome Engages the guest to provide superior guest service Ensures the valets are staged to maximize the guest experience Manages the traffic at the front of the hotel Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles Conduct key audit with the Valet Attendant at the end of each shift Maintains the cleanliness of the front of the hotel Notifies the Front Desk and Guest Services of VIP arrivals whenever possible Loads the baggage in the cars or taxis for departing guests Maintains a clean and orderly appearance of the work area at all times. Qualifications Requirements: Previous customer service experience Previous valet experience preferred Excellent grooming and body language to represent the brand Ability to work outdoors in all weather conditions Ability to lift 50 lbs frequently and work on feet entire shift Ability to drive manual and automatic transmission preferred Must have a valid in state driver's license Must have an excellent driving record (less than 2 moving violations in the last two years) Must be at least 21 years of age Must have alcohol training certification (TABC) Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
    $27k-36k yearly est. Auto-Apply 10d ago
  • Customer Service Representative

    L.K. Jordan & Associates

    Guest service representative job in San Antonio, TX

    A company in Universal City, TX is seeking a Customer Service Representative to join their team. This position is ideal for someone who enjoys solving problems, thrives in customer-facing roles, and has a knack for turning frustrations into positive outcomes. The CSR will serve as the key liaison between independent sales reps, customers, and internal departments such as sales, production, and shipping. Candidates should be comfortable handling complaints, resolving issues directly, and performing accurate data entry. A stable employment history is essential, as is a positive, professional demeanor. Schedule is Monday through Friday, 8:30 a.m. - 5:00 p.m., with an hourly pay range of $20.00 to $24.00 and eligibility for quarterly profit-sharing bonuses. Primary Responsibilities: Act as the main point of contact for customers, reps, and dealers via phone and email Assist customers in selecting the appropriate products for their needs Accurately enter purchase orders into the order management system Resolve customer complaints quickly and efficiently Coordinate with production and shipping teams to ensure timely order fulfillment Track orders and communicate updates or delays to customers proactively Maintain detailed customer records and documentation Support reps and dealers with quotes, order statuses, and customer follow-ups Minimum Requirements: Minimum of 5 years in customer support or client services roles Strong computer skills and data entry proficiency Excellent problem-solving and conflict-resolution skills Friendly and professional communication style Detail-oriented and highly organized Punctual, dependable, and able to work in a fast-paced setting Stable work history, not prone to job-hopping Enthusiastic about helping others and creating positive customer experiences To apply, send resume to ************************. L.K. Jordan & Associates is an equal opportunity employer.
    $20-24 hourly Easy Apply 10d ago
  • Customer Service Representative

    Johnson Brothers 4.6company rating

    Guest service representative job in San Antonio, TX

    * Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner. * Assisting customers with questions regarding order status, pricing, and shipping issues. * Accurate data entry of customer orders. * Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts. * Answering telephone and utilizing the switchboard to transfer calls as needed. * Assist the team as needed and be able to backup other jobs during vacations and illness. Job Requirements: * 2 year Business related degree (preferred). * Excellent written and verbal communication skills with professional telephone etiquette * Resolution driven and customer service oriented * Ability to multi-task and meet deadlines in a fast paced, high volume environment. * Detail oriented with strong organization skills. * Solid computer skills including: MS Office (Excel, Word and Outlook), NetSuite experience is helpful * Perform wide variety of administrative duties as assigned * Local candidates preferred (no relocation package available) Worker Sub-Type: Regular Time Type: Full time
    $27k-33k yearly est. Auto-Apply 4d ago
  • Customer Service Representative

    Grey Forest Utilities 4.2company rating

    Guest service representative job in Helotes, TX

    JOB SUMMARY: Provide outstanding customer service externally and internally for incoming phone calls regarding billing inquiries, payment follow-up and scheduling service appointments. In addition, there will be various reporting and assignments in this role that supports the customer service team as well as the company overall. Job details Confers with customers by phone, online or in person regarding account questions or services Creates work orders as needed for opening or closing accounts and scheduled services. Daily postings of numerous customer payment methods (MARS, Fiserv, Remit Plus, etc…) Opens and addresses mail containing customer correspondence and incoming payments Generates delinquent account notifications to mail or for field delivery. Contacts customers regarding payment reminders to avoid late fees or service termination. Data entry and filing associated with logging payment batch numbers and amounts. Close completed work orders and check for outstanding work orders. Coordinates the installation of meters for new customers. Coordinates the filing, archiving and disposal of records. Handles daily work orders for meter reads due to account ownership changes. Strong and professional experience of providing customer service externally and internally. General knowledge of natural gas, its usage and metering. Knowledge of administrative and clerical procedures and systems such as MS Word, Excel, billing, email, managing files and records. All other duties as assigned. ADDITIONAL JOB REQUIREMENTS: Skills: Solid communication and organizational skills to accomplish goals. Convey information effectively, active listening, reading comprehension, writing, time management, critical thinking, service orientation, and active learning. Physical requirements: Climate controlled office setting. Majority of time at desk, with walking/standing as needed. Education: High School, vocational school or associate degree or combination of education and experience as designated by the General Manger. Experience: Previous work-related skills and knowledge. Pay starting at $21.00/hr DOE Medical, Dental, 401K, as well as paid vacation and holidays.
    $21 hourly 37d ago
  • Front Desk Agent

    Texas Western Hospitality Group 4.1company rating

    Guest service representative job in San Antonio, TX

    Job Details TownePlace Suites San Antonio Airport - San Antonio, TX Full-Time/Part-Time Swing Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Answers and routes call as appropriate; takes guest messages with accuracy Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log Replenishes continental breakfast as needed and keeps the area clean Ensures common area/lobby is clean Performs laundry functions as directed Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests' questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Balances cash bag at open and closing of each shift. Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard. Provides a professional image at all times through appearance and dress. Follows company policies and procedures. Note: Other duties as assigned by supervisor or management
    $24k-30k yearly est. 60d+ ago
  • Front Desk Agent

    Sitio de Experiencia de Candidatos

    Guest service representative job in San Antonio, TX

    Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $23k-29k yearly est. Auto-Apply 9d ago

Learn more about guest service representative jobs

How much does a guest service representative earn in San Antonio, TX?

The average guest service representative in San Antonio, TX earns between $17,000 and $29,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in San Antonio, TX

$22,000

What are the biggest employers of Guest Service Representatives in San Antonio, TX?

The biggest employers of Guest Service Representatives in San Antonio, TX are:
  1. Hampton Inn Home2 Suites San Antonio River Walk
  2. Nothing Bundt Cakes
  3. Red Roof Inn
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