Guest service representative jobs in San Buenaventura, CA - 269 jobs

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $15.50 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Benefits: * Health insurance * Paid time off FASTSIGNS #63301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: * Be the initial contact with current as well as prospective customers in our FASTSIGNS Center * Enjoy being involved in team meetings and being intimately involved in the success of the FASTSIGNS Center * Work with customers in numerous ways, such as email, telephone, and in person. Ideal Qualifications for FASTSIGNS Customer Service Representative: * 2-3 years of retail or counter sales experience preferred * High school diploma or equivalent * Outgoing, responsive, eager to learn, and has the ability to build relationships * Great listening and organization skills Do you enjoy working with people? Are you looking for a job that offers constant learning, skills growth, and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!

Who we are At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of. You're excited about this role because you will: * Share your passion for fitness by helping new members get started on their fitness journey. * Apply your ability to make genuine connections with people, seek to understand their unique needs, and prescribe the perfect solution. You'll spend your days: * Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources. You help keep our gym clean, well-maintained, and safe for members and guests. * Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community. * Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging. We're excited about you because you: * Are authentic, sincere and open-minded; you show up as who you are; you are self-motivated, passionate about helping others, eager to learn, and have a genuine interest in helping others. * Strive to excel, exceed goals, have a can-do attitude and embraces failure as an opportunity to grow and learn. * Love to achieve or exceed your goals, and you have a genuine service mentality. You have 1+ years of retail or fitness sales experience. Note: CPR and AED certification required within 60 days of employment. VARIABLE COMPENSATION: Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. Availability * Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community Travel Requirement * Minimum travel may be required for training purpose and lead generation. DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

About Us: Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com. Job Summary: As a Front Desk Agent, you will be the ambassador of luxury, responsible for creating an unforgettable arrival and departure experience for our guests. This pivotal role requires a perfect blend of elegance, efficiency, and exceptional guest service skills. A little bit about your day: Reporting to the Director of Guest Experience, every day is different, but you will mostly: Promote Regent's service philosophy and style through our people attributes. Maintain impeccable personal grooming standards to uphold the professional and property style of the resort. Attend daily shift briefing at the start of your shift. Complete the front desk checklist during your shift and notify the department manager of any discrepancies or challenges. Welcome guests with sophistication, ensuring a seamless and memorable arrival experience. Closely adhere to guest arrival times, ensuring the room is assigned, clean, and inspected for guest arrival. Pre-register arriving guests in the opera system for remote registration and room escort. Front Desk Agent wears a radio and earpiece to efficiently receive communication about guest arrivals. Provide guest room escorts as assigned and serve welcome offerings accordingly. Register unescorted arrivals, guests at the reception living room, and serve welcome offerings. Coordinate with other departments to ensure a harmonious flow of communication to achieve guest satisfaction. Ensure personalized and anticipatory service for all guests. Attentively carry out guest preferences by following internal communication methods. Respond to all guest text messages, emails, and other forms of communication accurately and timely using proper grammar. Accurately update the Opera and KYC system for arrivals, departures, preferences, profile notes, traces, and alerts to ensure up-to-date guest information. Enter all guest requests and concerns in the KYC system and follow up accordingly. Inform the department manager of any guest challenges and complaints. Address guest inquiries, requests, and concerns proactively and positively, exceeding their expectations Assist guests with information about local attractions, dining options, and other inquiries. Act as a point of communication between guests and various resort departments. Answer phones, respond to emails, and address guest inquiries promptly and professionally. Maintain cash bank, immediately reporting any overages or shortages. Ensure your house bank is always locked and secure. Ensure all cash handling procedures and credit card transactions are accurately processed. Ensure guest billing is accurate upon departure and follow up on any discrepancies quickly and discreetly. Ensure guest departure is seamless and all transportation arrangements are executed. Perform other duties as assigned to support the resort's front office operations. What We need from you: Previous experience in the front desk or guest services, preferably in a luxury hotel environment. Impeccable grooming and professional appearance. Ability to handle intense situations with grace. Outstanding organizational abilities and skills for taking initiative, problem-solving, multi-tasking, and prioritizing. Passionate about hospitality and providing an outstanding guest experience! Excellent verbal and written communication skills. Able to stand for long periods and move about the property Frequently bending, stooping, and kneeling. Flexible schedule, able to work evenings, weekends, and holidays. What you can expect from us: The hourly pay range for this role is $28.16 to $34.20. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.

Department: Guest Experience Reports To: Guest Experience Manager The Guest Experience Agent serves as the primary "voice" of El Encanto. This role is responsible for directing all incoming and outgoing telecommunications, managing guest requests. The ideal candidate is a professional communicator who can multitask in a high-pressure environment. Key Responsibilities Pre-Arrival Engagement Multi-Channel Communication: Initiate contact with upcoming guests via email, phone, and SMS to establish a personal connection. Stay Personalization: Identify the purpose of the visit (anniversary, business, leisure) and gather preferences regarding room location, allergies, or special interests. Logistical Support: Coordinate transportation, dinner reservations, and local recommendations prior to the guest's arrival. The Welcome Experience Curated Amenities: Oversee the selection and delivery of welcome amenities, ensuring they align with the guest's profile and preferences. Personalized Correspondence: Handwrite welcome cards for SG1, SG2, SG3 and arriving guests to provide a warm, tactile touch to their arrival. Arrival Orchestration: Work closely with the Front Desk and Valet teams to ensure the welcome experience is fluid, personalized, and efficient. Alice Management Centralized Tracking: Act as the primary administrator for ALICE software, logging and dispatching all guest requests in real-time. Inter-Departmental Liaison: In-Room Dining: Coordinate the timing of food and beverage deliveries to match guest schedules. Guest Requests: All incoming requests (Housekeeping, Maintenance, Room Service, etc.) must be entered into the system immediately upon receipt. This allows us to track response times and ensure no request is overlooked. Glitches & Feedback: When a guest shares a negative experience or a service failure occurs, please document the full details in the "Glitches" log. This information is critical for escalating issues to management and preventing recurrence. Real-Time Resolution: Monitor the ALICE dashboard to ensure no guest request exceeds established response time benchmarks. On-Property Guest Relations Point of Contact: Serve as the go-to resource for guests during their stay, resolving issues with empathy and priority. Service Recovery: Proactively identify "at-risk" guest experiences and execute service recovery steps to turn a negative situation into a positive one. Feedback Loop: Collect and document guest feedback to help leadership improve long-term service standards. Guests Communication & Call Management Prompt Response: Answer all incoming internal and external calls within three rings, maintaining a calm and welcoming tone. Standardized Etiquette: Utilize the El Encanto standard greeting and professional verbiage for every interaction, ensuring brand consistency. Routing & Connection: Act as the property switchboard by directing calls to the appropriate department, guest room, or specific staff members. Information Accuracy: Take and deliver detailed, accurate messages, ensuring they reach the intended recipient via the appropriate channel (SMS, phone , or email) immediately. Guest Experience & Information Services Knowledge Ambassadorship: Provide expert-level information regarding resort facilities, hours of operation, and on-site activities. Local Concierge Support: Offer clear, concise directions to local attractions and insights into the surrounding community. Request Processing: Act as the single point of contact for all guest needs, from extra towels to dinner reservations, ensuring no request goes unfulfilled. Administrative Support Operational Continuity: During low-volume periods, assist with clerical tasks including sorting guest and departmental mail and updating internal staff directories. Reporting: Assist management in pulling shift reports from ALICE to identify recurring maintenance issues or service bottlenecks. Required Skills & Qualifications Communication: Exceptional verbal communication skills with a clear, pleasant speaking voice and professional command of the English language. Technical Proficiency: Ability to operate multi-line phone systems and basic computer software . Experience with systems like Alice, HMS is a plus. Composure: Proven ability to remain calm and effective during high-pressure environment or when dealing with frustrated callers. Multitasking: Ability to handle multiple lines simultaneously while maintaining accuracy and courtesy. Availability: Flexible schedule, including the ability to work evenings, weekends, and holidays as needed. Physical Requirements Ability to sit at a workstation for extended periods (6-8 hours). Ability to wear a telephone headset for the duration of the shift. Repetitive motion of the hands and wrists for typing and operating phone consoles. Compensation - $22/hour

Do you love nature and being in a peaceful rustic setting? Are you friendly, energetic and a good communicator? Join our team today! Become part of creating an exceptional outdoor vacation experience at El Capitan Canyon Resort. Located just 15 minutes north of Santa Barbara, California or 20 minutes south of Buellton, California, the resort is open for guests year-round. As Front Desk Agent, you will work with our team to assist our guests and facilitate an amazing visit. Job Summary: As a Front Desk Agent, you will report to our Front Desk Supervisor. You will work together to… Greet and thank guests in a sincere, friendly manner. Check guests in on arrival and out on departure. Post charges to appropriate guest accounts. Anticipate and address guests' needs, and resolve their problems and complaints. Assist guests with disabilities. Answer phones and assist with inquiries. Assist prospective guests with taking reservations. Collaborate and communicate with other internal departments to ensure guest satisfaction. Comply with company procedures and safety policies. Other duties as assigned Requirements: High school degree or equivalent; or relevant work experience Prior administrative experience a plus Strong customer service skills Excellent telephone skills Good problem-solving skills Professional appearance Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet Hotel front desk experience , a plus Benefits: Paid Family Leave Health Insurance Dental Insurance Vision Insurance Vacation, Sick and Holiday Pay Company Basic Life Insurance Company paid Accidental Death & Dismemberment Company paid Short Term Disability Company paid long term Disability 401k Retirement Plan EOE We are a drug free workplace. Pre-employment background assessment required. Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please. Hourly Rate: $21.00 Remote: No Housing Provided: No

Do you love nature and being in a peaceful rustic setting? Are you friendly, energetic and a good communicator? Join our team today! Become part of creating an exceptional outdoor vacation experience at El Capitan Canyon Resort. Located just 15 minutes north of Santa Barbara, California or 20 minutes south of Buellton, California, the resort is open for guests year-round. As Front Desk Agent, you will work with our team to assist our guests and facilitate an amazing visit. Job Summary: As a Front Desk Agent, you will report to our Front Desk Supervisor. You will work together to… * Greet and thank guests in a sincere, friendly manner. * Check guests in on arrival and out on departure. * Post charges to appropriate guest accounts. * Anticipate and address guests' needs, and resolve their problems and complaints. * Assist guests with disabilities. * Answer phones and assist with inquiries. * Assist prospective guests with taking reservations. * Collaborate and communicate with other internal departments to ensure guest satisfaction. * Comply with company procedures and safety policies. * Other duties as assigned Requirements: * High school degree or equivalent; or relevant work experience * Prior administrative experience a plus * Strong customer service skills * Excellent telephone skills * Good problem-solving skills * Professional appearance * Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet * Hotel front desk experience, a plus Benefits: * Paid Family Leave * Health Insurance * Dental Insurance * Vision Insurance * Vacation, Sick and Holiday Pay * Company Basic Life Insurance * Company paid Accidental Death & Dismemberment * Company paid Short Term Disability * Company paid long term Disability * 401k Retirement Plan EOE We are a drug free workplace. Pre-employment background assessment required. Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please. Hourly Rate: $21.00 Remote: No Housing Provided: No

The Surfrider Hotel is an award winning boutique hotel at the iconic Surfrider Beach in Malibu, California. Originally built in 1953, The Surfrider is an icon in California's history; it's stood the test of time through the Golden Era, the 60's and 70's, a first stop on the PCH road trip. It's the embodiment the California Dream. At the base of the Santa Monica Mountains and 20 minutes from Los Angeles, it's the intersection between city and coast. Founded by an Aussie, a Californian and an Italian, it was redesigned to feel like a guest's own Californian Beach House and is comprised of 20 rooms, a roof deck overlooking Malibu Pier and First Point, a guest-only bar and restaurant, surfboard quiver with custom boards shaped for the wave out front and a sage green 1968 Land Rover. We are a young, innovative and passionate team and we aim to shake up the hospitality industry and be more than a hotel. Our experience is authentically “Malibu” or “California”. Over the past year, we've been recognized on the cover of Conde Nast Traveler, front of the NY Times Travel section, the Financial Review, Vogue, The Australian, Architectural Digest, RUSSH, Vanity Fair, Wallpaper and more. We were named the coolest place in California by GQ and Esquire and were voted one of the top 100 hotels in the world by Conde Nast traveler, listed on their acclaimed Gold List, a winner of their Reader Choice awards and Dezeen's top 10 new hotels, as well as receiving an Award of Excellence from Trip Advisor across three consecutive years. Job Description: Our ideal candidate is one that has exceptional work ethic, a passion for hospitality, and is eager to learn. We treat this hotel as our own California Beach House hosting both locals and guests from around the world. We collide California cool with professionalism and hold each team member to a very high Surfrider standard in each task or guest interaction. General Responsibilities Include: Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge at all times of: all hotel features/ services, hours of operation all room types, numbers, layout, decor, appointments, and location all room rates, special packages and promotions daily house count and expected arrivals/departures scheduled daily group activities Pass on any pertinent information between departments Answer telephone, using correct greeting and telephone etiquette. Promote positive guest relations to all individuals approaching the Front Desk. Process all guest check-ins. Confirm reservation in system and review all noted information. For guests without a reservation, sell a room type agreed upon. Verify registration card information with the guest. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Assign guest room. Communicate services and amenities of the hotel to guests. Walk guest and transport their luggage to the room. Maintain guest history files on all guests. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Set up accurate accounts for each guest checking in according to their requirements Block rooms in computer and follow through on designated requirements. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Present folio to guest and resolve any disputed charges. Settle guest accounts. Handle requests for late check-outs. Conduct group check-ins/outs. Adhere to all cashiering procedures: Count and secure bank. Complete designated cashier reports. Document pertinent information in the log book and guest profile Skills/Knowledge Required: The ability to listen to, assess, and appropriately respond to information The ability to convey technical information through writing to a nontechnical audience so the recipients easily understand the information and can quickly and correctly apply it. The ability to exercise the personal discipline and extra diligence to assure that projects are completed on timely basis. The ability to motivate and inspire others to work cooperatively to achieve a designated goal. The ability to maintain confidentiality of guest information and pertinent Hotel data. Flexible schedule - Willing and able to work shift duties that may include evenings, nights, weekends and holidays. Physical Requirements: Must be able to bend, stoop, squat and stretch to fulfill tasks Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis Must be able walk, stand and exert well placed mobility for up to eight (8) hours Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity Qualification Standards: Education: College degree preferred (or in progress). Experience: 1 to 2 years of previous experience in a similar position in a boutique hotel preferred or with customer service experience Job Types: Part-time or Full-time (3 shifts per week minimum) Salary: $18.00 / hour + concierge referral commissions Concierge referrals / tips typically equate to $4-$6/hour making the actual hourly of this role $20+ per hour. (Health insurance and other benefits available for full time staff)

Job DescriptionDescription: The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. JOB RESPONSIBILITIES: Welcome arriving guests and complete established check-in procedures daily to ensure that guests are fully satisfied Facilitate guest departures daily by following established procedures to close guest accounts and determine future room availability Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures to present the guest with accurate hotel charges upon check-out. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing hotel's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone. Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service. Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests to ensure the information is received by guests in a timely manner. Contribute to and maintain established information and communication sources such as department and front desk log books to enhance department communications and operations. Aid other team members and departments to contribute to the best overall performance of the department and hotel. SKILLS AND EDUCATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required Cheerful and courteous demeanor always, while providing personalized service to hotel guests Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Familiar with hotel systems and operations, and can enter in information accurately Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Works well under pressure, dealing with many arrivals and departures within a short period of time. Outside --of-the-box thinker who takes initiative to creatively solve problems. QUALIFICATIONS: Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above. Requirements:

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Santa Monica, CA Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities * Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. * Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). * Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. * Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. * Review Front Office log and Trace File daily. * Answer inquires from guests regarding restaurants, transportation, entertainment, etc. * Follow all cash handling and credit policies. * Be aware of all rates, packages and special promotions as listed in the Red Book. * Be familiar with all in-house groups. * Be aware of closed out and restricted dates. * Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. * Be familiar with hospitality terminology. * Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a friendly, efficient and courteous manner. * Use proper two-way radio etiquette at all times when communicating with other employees. * Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. * Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. * Be able to complete a bucket check, room rate verification report, and housekeeping report. * Balance and prepare individual paperwork for closing of shift according to hotel standards. * Maintain and market promotions and guest programs. * Maintain a clean work area. * Assist guests with safe deposit boxes. Qualifications * College course work in related field helpful. * Experience in a hotel or a related field preferred. * High School diploma or equivalent required. * Computer experience required. * Customer Services experience preferred. * Flexible and long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.

TITLE: Front Desk Agent LOCATION: Shore Hotel STATUS: Non-Exempt, Full Time Regular ($22.50 per hour) SUPERVISED BY: General Manager and Front Desk Supervisor SUPERVISES: This position will not supervise anyone. A Front Desk Agent is responsible for greeting and checking in & out guests of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. ESSENTIAL DUTIES: Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, Assist guests with check-out, including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change, and ensuring guests turn in all keys. Demonstrate a thorough knowledge of hotel information, including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries. Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. Field guest complaints and assist in a resolution for complete guest satisfaction. Review occupancy, daily arrivals & departures and identify potential problems with rooms' activity and take appropriate action. Maintain a professional working relationship and promote open lines of communication with the hotel Supervisor and the other employees. Answer phones, take reservations, and update log logbook. Be compliant and understand Santa Monica Hotel's policies and house rules. Understand hospitality terms. Ensure logging and delivery of all supplies given to employees and guests in a timely and professional manner. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all Santa Monica Hotel credit policies. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers, and other employees. Keep front desk and lobby completely stocked with operational materials at the beginning, during, and end of shift, including having fresh coffee available. ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES: Proven success in the following job competencies: Honesty; has honest, direct, and factual communication and actions with internal and external customers. Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things. Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values. Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status. Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas. Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data. Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays. Problem Solving : Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach. Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives; Diversity: Strong commitment to diversity and equality in a company culture. Communication: Strong communication (verbal and written) and presentation skills. Multi-Tasking : Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets. EXPERIENCE: At least 1 year of progressive experience in a Hotel or customer service role. Hotel experience is preferred but not required. Must be at a learning level of Microsoft Word, Excel, PowerPoint, and Outlook. EDUCATION: • High school diploma or GED. WORKING CONDITIONS & PHYSICAL WORK DEMANDS: Able to sit and work at a computer keyboard for extended periods of time. Able to stoop, kneel, bend at the waist, and reach on a daily basis. Able to lift and move up to 20 pounds occasionally. Regular and on-time attendance is critical. Hours occasionally exceed 40 hours per week. Ability to stand during shifts OTHER: Other duties as assigned. Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. COMPANY BENEFITS: Medical, Dental and Vision Insurance to all eligible employees Company-paid life insurance of $25,000 to all eligible employees Matching 401K Retirement Savings Plan (up to 5% of the employee's contribution) Seven paid holidays Sick pay when eligible Company-paid parking Employee Assistance Program (EAP) Employee Recognition Programs Employee Referral Incentive Program Transportation allowance Dry cleaning services (up to 10 pieces of work clothes per week) Our post-offer background check process includes a background check ( HireRight ) and a drug-screen. We participate in E-Verify. We are an Equal Opportunity Employer

TITLE: Front Desk Agent LOCATION: Shore Hotel STATUS: Non-Exempt, Full Time Regular ($22.50 per hour) SUPERVISED BY: General Manager and Front Desk Supervisor SUPERVISES: This position will not supervise anyone. A Front Desk Agent is responsible for greeting and checking in & out guests of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. ESSENTIAL DUTIES: Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, Assist guests with check-out, including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change, and ensuring guests turn in all keys. Demonstrate a thorough knowledge of hotel information, including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries. Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. Field guest complaints and assist in a resolution for complete guest satisfaction. Review occupancy, daily arrivals & departures and identify potential problems with rooms' activity and take appropriate action. Maintain a professional working relationship and promote open lines of communication with the hotel Supervisor and the other employees. Answer phones, take reservations, and update log logbook. Be compliant and understand Santa Monica Hotel's policies and house rules. Understand hospitality terms. Ensure logging and delivery of all supplies given to employees and guests in a timely and professional manner. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all Santa Monica Hotel credit policies. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers, and other employees. Keep front desk and lobby completely stocked with operational materials at the beginning, during, and end of shift, including having fresh coffee available. ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES: Proven success in the following job competencies: Honesty; has honest, direct, and factual communication and actions with internal and external customers. Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things. Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values. Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status. Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas. Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data. Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays. Problem Solving : Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach. Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives; Diversity: Strong commitment to diversity and equality in a company culture. Communication: Strong communication (verbal and written) and presentation skills. Multi-Tasking : Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets. EXPERIENCE: At least 1 year of progressive experience in a Hotel or customer service role. Hotel experience is preferred but not required. Must be at a learning level of Microsoft Word, Excel, PowerPoint, and Outlook. EDUCATION: • High school diploma or GED. WORKING CONDITIONS & PHYSICAL WORK DEMANDS: Able to sit and work at a computer keyboard for extended periods of time. Able to stoop, kneel, bend at the waist, and reach on a daily basis. Able to lift and move up to 20 pounds occasionally. Regular and on-time attendance is critical. Hours occasionally exceed 40 hours per week. Ability to stand during shifts OTHER: Other duties as assigned. Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. COMPANY BENEFITS: Medical, Dental and Vision Insurance to all eligible employees Company-paid life insurance of $25,000 to all eligible employees Matching 401K Retirement Savings Plan (up to 5% of the employee's contribution) Seven paid holidays Sick pay when eligible Company-paid parking Employee Assistance Program (EAP) Employee Recognition Programs Employee Referral Incentive Program Transportation allowance Dry cleaning services (up to 10 pieces of work clothes per week) Our post-offer background check process includes a background check ( HireRight ) and a drug-screen. We participate in E-Verify. We are an Equal Opportunity Employer

Record, process, and analyze the days closing figures. Complete all required reports and ensure that the days credit transactions are all in balance. Attend to guests needs, including but not limited to, registration, checkout, cashiering, and making guest wake up calls. ESSENTIAL RESPONSIBILITIES Acts as the MOD during the night-time hours. Greets and welcomes guests upon arrival. Performs guest registration and check out procedures. Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests. Accurately handle cash transactions and balance a cash drawer to the given amount. Acknowledge rewards members and returning guests. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Handle all guest inquiries and requests courteously and professionally. Perform all audit procedures daily as set forth by the hotel and company. Complete Daily Report, Comp Reports including F&B as well as Rooms, Pace Reports, and any other reporting that is assigned. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. Prepare the front office for the AM Shift and reset days business. Maintain all nightly reports to inform day hotel management of overnight activities/incidents. Act as PBX operator during the audit shift. Transmits and receives messages using equipment such as telephone, fax, and switchboard. Ensure all wake up calls are made in a timely fashion, properly using guest names. Ability to assist/direct hotel guests and/or emergency personnel in case of an emergency. Post charges such as room, food, liquor, or telephone by hand or machine. Make restaurant, transportation, or entertainment reservations for guests. Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment. Attend all scheduled training, departmental and hotel meetings. Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles. Practice safe work habits and ensure safe work practices to avoid injury to self and others. Ensure all privacy and security protocols are followed as well as departmental and company procedures. Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions. Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions. Maintain lobby cleanliness and organization. Assist in booking reservations. Assist with handling mail, packages, facsimiles, and guest items. All other duties assigned by manager or supervisor. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect supervisors. PHYSICAL DEMANDS Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to four (4) hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. Must be able to lift up to 45 lbs. as needed. Must be able to push and pull carts and equipment weighing up to 250 lbs. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations. Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed. Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write, and understand the primary language used in the workplace. Requires good communication skills, verbal, written and electronic. Considerable knowledge of complex mathematical calculations and computer programs. Must have excellent leadership capability and customer relations skills. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computer skills. Must possess basic computational ability. Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts. Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS. Self-driven and able to work independently. Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail. EDUCATION High school or equivalent education required. EXPERIENCE Experience in the hospitality industry preferred. Experience in a front desk or customer service role preferred. Accounting experience preferred. LICENSES OR CERTIFICATIONS N/A GROOMING All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy. ATTENDANCE Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Our Next Family Member Reporting to the Reservations Manager, the Reservation Agent position is responsible for assisting and advising customers who may be choosing from a variety of travel options, with a driven attitude, friendly disposition, and highest level of service. The perfect candidate should enjoy facing new challenges regularly, thrive in a high pace environment, and is adaptable of a dynamic market. The Reservation Agent must be team oriented, self and team-motivated, driven, and enjoy working in the hospitality industry. Job Responsibilities: Answer all incoming calls promptly in a friendly efficient and courteous manner as outlined in SOP. Display a high level of integrity and professionalism at all times in dealing with guests and employees. Ensure consistent delivery of excellent Guest and Customer service. Provides assistance in monitoring hotel call volume and reservation services & needs; help address concerns and issues when transferring reservation calls to the in-house Reservations Department and the Call Center. Adapt and implement all reservation sales strategies implemented by the Director of Commercial Strategy and Reservations Manager to assist in generating revenue and ADR growth. Continually update Central Reservations/call center on City-Wides, upcoming events, closures, hotel info, updated services and amenities, etc., for accurate selling info. Help manage room inventory, reservations block assignment, availability controls and enforce overbooking strategy set forward by the Director of Commercial Strategy. Communicate and work closely with the Sales Department concerning group & corporate reservations. Full understanding of 3rd Party Channels and the reservation billing. Familiar with managing 3rd party extranets. Assisting Guest/Clients with processing 3rd Party Billing using the hotel's secure link platform and following all PCI compliance policies. Qualifications: High School graduate or G.E.D. equivalent. Six months reservations experience in the hospitality industry Knowledge of Outlook MS Word and Excel required. Experience with Group Sales computer systems including Opera Occasional evening and weekend work to meet deadlines. Capable of using multiple systems at the same time Self-starter results-oriented team player and demonstrates a high-level attention to detail Flexibility and adaptability to a dynamic evolving environment RezForce/Navis Experience is a plus

Join our team at the Westlake Village Inn & Spa! The Hotel Night Auditor is responsible for overseeing hotel operations during the overnight shift. This role collaborates with team members across all departments to ensure service standards are met and guest satisfaction is maximized. General Responsibilities: · Manage all activities at the Front Desk during the overnight shift. Ensure communications and follow-up with day shift on any problems, guest requests or special requirements. · Handle all guest relocations according to Hotel policy. · Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism. · Assist customers in all inquiries in connection with hotel service, hours of operations, key hotel personnel, in-house events, directions, etc. · Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person or via telephone. · Coordinate arrivals, departures and billing requirements. · Assure that all financial and credit procedures are followed. Follow up on credit issues. Review all paid outs and rebates and direct bill accounts. Check day shift work to ensure that all transactions are reconciled with proper approvals. · Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Respond swiftly and effectively in any hotel emergency or safety situation. · Check guests in and out in an efficient and friendly manner ensuring that the correct rate is charged for the room. Check guests out of the hotel, ascertain guest's satisfaction, post late charges and present bill to guest. Settle bill accurately through credit card or cash transaction. · Utilize a computer system to check guests in and out of rooms, running daily reports and night audit reports and selecting and blocking rooms for arriving guests. Requirements Desired Skills and Experiences: · Minimum one-year experience as a night auditor (Preferred) · Excellent communications skills using the English language. · Friendly, outgoing personality. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions so this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Able to sit and stand walk, hear and talk for long periods of time · Must be manually dexterous able to use hands, fingers and arms for extensive periods of time · Ability to move freely inside and outside of the facility to assist guests as necessary · Able to lift can carry up to 25 pounds Salary Description $22.00 per hour

Base Wage + Tips Offered About Us We are an upscale sushi restaurant dedicated to exceptional hospitality, precision, and warm, genuine guest care. We're looking for a team member who not only provides excellent service, but takes pride in building relationships, remembering regulars, and elevating every interaction. Role Summary As a Hospitality and Guest Relations Ambassador, you serve as a welcoming presence for every guest. You will guide the dining experience with attentiveness, warmth, and professionalism during your serving role, through your presence and conversations. This role is perfect for someone who thrives on connection, consistency, and taking a “guest first” approach. This is NOT a Host/Hostess job. This is a Hospitality focused role. What You'll Do Deliver warm, intuitive, and attentive service in every interaction. Build guest relationships by remembering preferences, recognizing returning guests, and creating a personalized experience. Help cultivate and grow a loyal local customer base through genuine hospitality. Maintain high standards of accuracy and detail in order taking, food delivery, and table maintenance. Clearly communicate menu knowledge, including ingredients, preparation methods, and specials. Support the overall dining room flow with teamwork and positivity. Uphold cleanliness, organization, and service standards throughout each shift. What We're Looking For Exceptional hospitality instincts-warm, kind, and proactive. Prior serving experience in a quality-driven or upscale environment. Strong attention to detail and the ability to anticipate guest needs before they ask. A passion for creating memorable guest experiences, not just taking orders. Someone who takes pride in consistency, poise, and representing the restaurant well. Team-minded and adaptable. Promote growth and education of the hospitality standards within the team to elevate the guest experience, in aims for continued improvement of the restaurants' future. Please apply if you believe you would be a good fit, or are a driven, warm individual willing to take on the responsibility of providing the best possible customer experience at every moment. Job Types: Full-time, Part-time, Contract Benefits: 401(k) Employee discount Work Location: Westlake Village, CA -- In person