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Guest Service Representative Jobs in San Francisco, CA

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  • Customer Service Representative

    Chevron 4.8company rating

    Guest Service Representative Job 25 miles from San Francisco

    At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Expectations: • Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. • Maintain neat appearance and good personal hygiene in compliance with CSI image standards. • Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. • Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. • Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures • Follow federal law and company standards on carding customers for all age restricted products sold at the stations. • Work professionally with vendors and contractors. • Regular and punctual attendance is expected. • Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: • Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. • Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. • Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. • Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. • Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. • Actively promote store specials and other marketing programs. • Cross-check price of delivered goods for accuracy. • Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. • Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) • May perform other duties as assigned by management. Requirement/Qualifications: • Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. • Strong attention to detail. • Ability to handle challenging situations professionally and exercise exceptional judgement. • Ability to work both independently and in team settings. • Must possess required up-to-date food handling certificates, as required by law (in specific locations only). • Cooking/Restaurant experience preferred Supervisor Responsibilities: • This position has no supervisory responsibilities Travel: • Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: • Ability to stand and walk for long periods of time on hard and uneven surfaces. • Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. • Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. • Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. • Periodic exposure to all outdoor conditions during daylight hours. • Moderate exposure to walk-in coolers and freezers at 34 F or lower. • Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. · Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. · The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: · Full-time & Part-time shifts available · Direct Deposit with competitive weekly pay · Health & Wellness packages available for purchase · Education reimbursement program · Shift Differential Pay for select shifts and job titles · Management Bonus Program · Loyalty Service time Program · Commuter benefit Program Chevron Stations Inc. (CSI) is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************. . Compensation Range: $18.00 - $19.00 . If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! This is not all inclusive. In addition, CSI reserves the right to amend this job description at any time. CSI is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs. See CHEVRON Privacy Policy at ******************************* and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
    $16.7-20 hourly Easy Apply 1d ago
  • Customer Service Representative

    Crash Champions 4.3company rating

    Guest Service Representative Job 26 miles from San Francisco

    Champions Do More At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit *********************** Responsibilities Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner. Clean workspace, this is the first point of contact our customers have with our facility. Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department. Provide clerical and administrative support to the General Managers and Service Advisors. Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements. Perform other related duties as assigned Qualifications Interpersonal and customer service skills. Analytical and problem-solving skills. Multitasking and organizational skills. Ability to answer a high volume of calls and/or emails daily. Attentiveness and patience Benefits The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates: Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Disability Insurance 401k Retirement Plan with match Referral Bonus (Crash From Crash) 5 Paid Holidays We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications. In addition to the compensation range listed, this role may also be eligible for performance-based bonuses. Submit a Referral Posted Min Pay Rate USD $16.50/Hr. Posted Max Pay Rate USD $25.00/Hr. ID 2024-10638 Category Customer Service Position Type Regular Full-Time Location : Postal Code 94901 Location : Address 31 Bay Street Remote No Prioritization Tier 1 - Priority
    $16.5-25 hourly 5d ago
  • Senior Property Management Representative

    Albertsons Companies 4.3company rating

    Guest Service Representative Job 28 miles from San Francisco

    Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. #bringyourflavor What you will be doing Oversee the management of properties within a division or divisions of Albertsons Companies' real estate portfolio ensuring optimal operation and financial performance. Main responsibilities Property Inspections: Conduct regular property inspections, documenting findings and next steps per departmental processes. Ensure property-specific compliance requirements are met and implement remedies to conditions that interfere with Albertsons' interests and goals. Operational Support: Support operation teams and other business units by providing timely implementation of desired actions. Manage repairs and maintenance obligations in line with established budgets. Mitigate property risks and manage critical dates related to defaults. Prepare the annual plan and quarterly guidance for CAM and work collaboratively with Company finance teams managing spend for OPEX and CAPEX projects. Liaison: Act as a primary liaison to Company landlords, tenants, and internal business teams. Partner with internal key stakeholders and other relevant parties to resolve issues and disputes in a timely manner. Guide and assist the Property Management Service Center Team with issue resolution related to Landlord WO compliance concerns and CAM Reconciliations. Interface with Property Management Representatives on tenant concerns, preparation of estoppel certificates, and resolution of Defaults. CAM Reconciliation: Audit and approve CAM Reconciliations prepared by the Service Center Team ensuring compliance with lease provisions. Review and approve waiver requests from landlords, tenants, and co-owners prepared by the Property Management Representatives. Compliance and Document Management: Monitor compliance and oversight of governing real estate documents, ensuring the company's rights are protected and obligations met. Ensure compliance with applicable laws, regulations, and company policies. Conduct research and effectively communicate findings to internal stakeholders and other impacted parties such as landlords and tenants. Financial Management: Work closely with PM Representatives to ensure that the Company is paying and/or collecting base rent and triple net charges in accordance with the lease and/or any other relevant real estate documentation. Special Projects: Manage the productivity of special projects such as value-add seasonal sales of fireworks, Christmas trees, Drive-up and Go, and EV Charging Station designations as desired by operations and/or other internal departments. Handle other special projects as needed. Process Improvement: Utilize property management software to track, analyze, and input property data. Provide suggestions to PM leadership for process and procedure improvements. The salary range is $72,000.00 to $93,600.00 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (such as 401(k) eligibility). A copy of the full job description can be made available to you. What we are searching for Bachelor's degree with emphasis on real estate, lease management, property management or general business preferred and/or, 5 to 7 years of previous experience in real estate accounting, property management and/or lease administration. Demonstrate an in-depth understanding of real estate leases, common area maintenance agreements, profit and loss statements and financial accounting. Exhibit strong management and leadership skills with the ability to motivate and collaborate with others to achieve desired results. Possess strong written and verbal communication skills. Thrive in a demanding environment where multiple obligations need simultaneous attention. Identify and deliver solutions to complex problems effectively. Navigate a corporate environment, interacting with multiple internal business units and outside parties proficiently. Maintain an ownership attitude with a strong ability to prioritize issues vying for action. Think critically and creatively to solve problems. Proficient with lease management software, Microsoft Suite, Excel, Word, and PowerPoint. Able to travel to perform essential functions of the position. Physical Environment Travel 25%-50% to various regional locations is required. Most work is performed in a temperature-controlled office environment, often sitting for extended periods at a desk or computer terminal. Regular use of keyboards, telephones, and other office equipment. Stooping, bending, twisting, and reaching may be necessary to complete job duties. What is it like at Albertsons? Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at **************(option #4).
    $72k-93.6k yearly 15d ago
  • Guest Service Specialist

    Juut Midwest, Inc.

    Guest Service Representative Job 18 miles from San Francisco

    Guest Service Specialist SUPERVISOR: Assistant Manager PALO ALTO, CALIFORNIA At Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate confidence, invigorate clients, and make the world a happier place. At Juut Salonspa, you are supported by a team of professionals located in our home office including marketing, education, human resources, and operations to assist in your career growth. We celebrate individuality and care about your livelihood as an artist. JUUT Salonspa is an inclusive environment Guest Service Job Summary: The primary responsibility of this position is to provide an elevated customer experience to all JUUT guests. The Guest Service Specialist will also perform front desk duties in accordance with JUUT's performance and service standards. As a guest service specialist you will start out In-Training, and as key tasks and responsibilities are learned and mastered you will move through Studio, Senior, and Master levels. Key accountabilities of this exemplary customer service position will include those tasks listed below combined with ensuring positive, uplifting experiences for all customers, being a resource to guests, artists, and therapists, and upholding Juut's Daymaker philosophy. Greet guests upon arrival with the appropriate welcome utilized for new or returning guests. Check-in guests, give salon tour to all new Juut guests and offer add on appointments available following guest's scheduled appointment. Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests and Daymaker book to new guests. Perform confirmation calls to guests and offer add-on service during call. Check out guests by ringing service ticket, closing out sale of retail products and/or suggesting fitting products, pre-booking next guest appointment, and performing proper goodbye. Answer incoming guest calls, book appointments with proper artist or therapist through matchmaking, capture guest data completely and accurately, offer add on appointments and up sell booked appointment. Make follow up calls to new guests within 24 hours of their visit to Juut. Stock retail shelves as necessary when product is low, or retail product order is delivered. Clean retail shelves on regular basis. Responsible for all product knowledge, continuous product education, ability to answer product questions as a resource for the guest. Monitor and refill beverage station items, keep area clean and stocked. Organize magazines throughout salon to be in order and easily accessible to guests. Clean bathrooms and restock supplies and containers. Salon cleaning as determined by management. Knowledge of artists at salon location to include services provided, specialties, level etc. Ability to reschedule appointments, when necessary, block artist time in computer system, distribute gratuities. Handle cash to include bank deposits. Ability to work during opening and closing hours. Attend all training, education, and meetings/huddles as required. Assist with possible other duties as assigned. Must always remain professional in demeanor, communication, and dress (including following proper dress code with professional looking hair and makeup). Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a position. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Juut Salonspa offers a variety of benefits for you & your family! Paid Time Off Health insurance Dental insurance Vision insurance 401k + % match On-going education Employee assistance program Health savings account Flexible spending account Life insurance Employee discount Education/Training/Experience: Education: High School Diploma or equivalent. Some exposure to salon, cosmetics, hospitality, or retail business preferred. Customer Service experience preferred but not required Training provided Career growth opportunities available Physical Requirements: While performing the duties of this job, the employee will be required to: Walk, sit, bend and squat Talk and hear Grab, pull or bend items Lift and/or carry up to 10 lbs. View items at a close or distant range Stand for extended periods of time Working Conditions: Retail salon environment This document does not create an employment contract, implied or otherwise, other than as “at will” relationship. Keywords: Hair Stylist, Hairdresser, Beautician, Stylist, Hair Colorist, Hair Generalist, cosmetologists, cosmetology, salon, Customer Service PIdc348d091842-26***********2
    $29k-42k yearly est. Easy Apply 10d ago
  • Land Representative

    Insight Global

    Guest Service Representative Job 38 miles from San Francisco

    Day-to-Day: An oil & gas client in Pittsburg, CA is looking for a Land Rep OR Land Analyst to join their team. This individual will be joining the company's Midstream Land team in Pittsburg. This individual will be responsible for internal and external title research, permitting, responding to 3rd party inquiries and working with them, and any clerical responsibilities needed. They will have heavy field team interaction and will be attending field team meetings, both in office and field project-based.
    $32k-49k yearly est. 9d ago
  • Customer Service Sales Representative

    Philippine Airlines

    Guest Service Representative Job In San Francisco, CA

    Title: Customer Service Representative - Sales Office SFO Are you looking for a career opportunity in the aviation industry? Here's your opportunity to have a great career with a world-class airline company Why Join Us? Asia's First and Longest-Serving Airline Get a chance to enjoy travel perks for you and your family A collaborative work culture and environment Who Are We Looking For? Minimum of 2 years experience in sales Knowledgeable in reservations, ticketing and airport operations What's The Role All About? Performs a variety of administrative, secretarial, marketing and clerical duties to Area Manager. Provides support and assistance to colleagues/ other units to ensure effective and efficient performance of the District. Gathers and creates studies for district's airline sales and marketing purposes Handles reservation through phone calls and or walk-in passengers, travel agents and employees. Perform basic ticketing functions to promptly assist customers and partner agents' queries. Prepares draft of District's Weekly Sales Report.
    $32k-42k yearly est. 8d ago
  • Customer Service Representative

    Ultimate Staffing 3.6company rating

    Guest Service Representative Job 38 miles from San Francisco

    Ultimate Staffing is actively seeking an experienced Customer Service Representative for a leading client in the semiconductor industry in the San Jose area of California. This position offers the opportunity to work with a dynamic team while ensuring the highest level of customer satisfaction. Responsibilities: Providing exceptional customer service within the semiconductor industry. Utilizing ERP systems to manage customer interactions and orders efficiently. Leveraging Salesforce for customer relationship management and data tracking. Resolving customer inquiries and issues in a timely and professional manner. Collaborating with other departments to streamline processes and enhance service delivery. Maintaining accurate records of customer interactions and transactions. Identifying opportunities for process improvements and implementing solutions. Requirements: Proven experience in a customer service role, preferably within the semiconductor industry. Familiarity with ERP systems and Salesforce. Excellent communication and interpersonal skills. Ability to handle multiple tasks and work under pressure. Detail-oriented with strong organizational skills. Work Hours: 1st Shift Benefits: Competitive compensation and benefits package available. Additional Details: Max Pay: $40 per hour Min Pay: $20 per hour All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $20-40 hourly 12d ago
  • Front Office Agent

    1 Hotels 4.0company rating

    Guest Service Representative Job In San Francisco, CA

    Grow with us... Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're currently searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and throughout the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Benefits & Perks... Health & Wellness- Company Paid Medical, Dental & Vision, and EAP program Pet Insurance Retirement Planning - 401k w/ match Career Advancement: We are growing rapidly and with growth comes advancement opportunities (around the globe)!
    $35k-42k yearly est. 6d ago
  • Guest Service Support Expert

    Marriott International, Inc. 4.6company rating

    Guest Service Representative Job 11 miles from San Francisco

    Additional InformationConservatory Job Number25022031 Job CategoryFood and Beverage & Culinary LocationThe Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States, 94019VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred. Supervisory Experience: No supervisory experience. License or Certification: None The pay range for this position is $26.65 to $27.65 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
    $26.7-27.7 hourly 3d ago
  • Temp Customer Services Representative I

    Santa Clara Family Health Plan 4.2company rating

    Guest Service Representative Job 38 miles from San Francisco

    Salary Range: $53,055 - $76,930 The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change. FLSA Status: Non-Exempt Department: Customer Service Reports To: Supervisor, Customer Service Employment Duration:Temporary GENERAL DESCRIPTION OF POSITION The Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Act as the primary point of contact and liaison for SCFHP members and providers contacting the plan regarding general inquiries, concerns or requests for information. Develop a general understanding of all member facing materials, communications and interactions and be prepared to respond appropriately to follow up calls. Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely answer inquiries involving SCFHP program services and benefits. Follow established guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner. Intake, handle and coordinate member grievances, appeals and billing issues, escalating to the Grievance and Appeals department, when necessary. Educate members and providers on eligibility, and medical and pharmacy benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction. Use listening skills and judgment to appropriately categorize and accurately document all contacts and follow-up actions regarding member and provider communications and activities in accordance with established guidelines. Appropriately handle member and provider requests through alternative channels such as e-mail, voicemail, fax, walk-in, etc. in accordance with established procedures. Triage member and provider requests or inquiries for other departments. Conduct member surveys as assigned in accordance with established guidelines. Attend and actively participate in daily, weekly, and monthly departmental meetings, in-services, training and coaching sessions. Identify member/provider issues and trends and report relevant information to management. Perform other related duties as required or assigned. REQUIREMENTS - Required (R) Desired (D) The requirements listed below are representative of the knowledge, skill, and/or ability required or desired. High School Diploma or GED. (R) Minimum one year of experience in Customer Service or Call Center role, preferably within a Health Care, Public Assistance or Human Services programs. (R) Prior experience with managed care plans, Medi-Cal and Medicare programs, and working with underserved populations. (D) Ability to meet Key Performance Indicators by participating in and achieving the standards of the Customer Service Call Center Quality Program. (R) Spanish, Vietnamese, Chinese, or Tagalog language bi-lingual skills. (D) Working knowledge of and the ability to efficiently operate all applicable computer software including computer applications, such as Outlook, Word and Excel. (R) Ability to use a keyboard with moderate speed and a high level of accuracy. (R) Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP Plan members and providers over the telephone, in person or in writing. (R) Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R) Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position. (R) Ability to maintain confidentiality. (R) Ability to comply with all SCFHP policies and procedures. (R) Ability to perform the job safely with respect to others, to property, and to individual safety. (R) WORKING CONDITIONS Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, and plan members or providers in person, by telephone, and by work-related electronic communications. PHYSICAL REQUIREMENTS Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation: Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R) Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R) Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R) Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R) Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R) Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. (R) EOE RequiredPreferredJob Industries Other
    $53.1k-76.9k yearly 2d ago
  • Customer Service Representative

    Azazie, Inc.

    Guest Service Representative Job 38 miles from San Francisco

    About Us: AZAZIE stands as the leading direct-to-consumer (DTC) e-retailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options. Job Summary: Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels. * Please note: We are only recruiting local candidates at this time to accommodate a hybrid-based schedule. The employee will come into San Jose location 3 times a week Schedule: Tuesday - Saturday 7:30AM - 4:30PM Sunday - Thursday 7:00AM - 4:00PM Responsibilities: As a Customer Service Representative, you'll be an important part of our growing team! You will be set up for success in meeting the following requirements for this role: Proficient in supporting our customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed. Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours. Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us. Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns. Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively. Competency and initiative to meet and exceed the department metrics and individual performance goals. Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry. Skills/Talents you have: Analytical, problem solver and critical thinker. Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy. Team player that is willing to take initiative to support customers, other agents and supervisors. Adaptability to thrive in a fast-paced ever changing work environment. Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers. Positive attitude with a desire to learn and share ideas in a collaborative work environment. Clear and concise communicator within customer interactions and across different departments. Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results. Excellent time management skills. Customer-focused with strong interpersonal and tech savvy skills. Qualifications: Customer Service Experience: 1 year (Preferred) Fluency in English. Additional languages is a plus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application) Experience with AI Intercom, Slack or other CRM software is a plus. Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software. Excellent written and oral communication skills. Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs. Customer-focused and can demonstrate mastery of customer service skills. Ability to maneuver between multiple tasks. Benefits: Free snacks and drinks in office Company engagement events Gym access in San Jose office building Monthly departmental CS appreciation lunches Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision. Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $32k-42k yearly est. 2d ago
  • Customer Service Representative

    Bischoff's Medical & Mobility

    Guest Service Representative Job 38 miles from San Francisco

    Bischoff's Medical & Mobility is an award-winning 4th generation family-owned business in the Silicon Valley and surrounding areas. They provide mobility and accessibility solutions to help clients stay in the comfort of their own homes. The company is dedicated to providing the best in home safety solutions and excellent customer care. Role Description This is a full-time on-site Customer Service Representative role located in San Jose, CA. The Customer Service Representative will be responsible for customer support, ensuring customer satisfaction, improving customer service, and enhancing the overall customer experience. Assemble and price equipment and supplies. Deliver supplies to patient's homes if/when needed. Place orders for equipment and supplies with vendors Monday-Friday 9-5 to start. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Strong interpersonal and communication skills Ability to handle difficult situations with patience and empathy Experience in the healthcare or mobility industry is a plus High school diploma or equivalent
    $32k-42k yearly est. 2d ago
  • Customer Service Representative

    Thermalsun Glass Products, Inc.

    Guest Service Representative Job 59 miles from San Francisco

    Thermalsun Glass Products is a wholesale glass fabricator located in Santa Rosa, Ca. We are currently looking for a full-time individual to handle service and support calls from our customers, order entry as well as other duties as assigned. Please only respond if you truly believe this is a fit for you. This is an entry level position that should grow into a larger role within our company. Ideal candidate: Positive, patient and helpful attitude. Mature, dependable, honest, and punctual. Problem solving skills a must. Excellent verbal and written communication skills Strong computer skills, MS Word, MS Excel. Experience with CAD drawing also will be helpful but not necessary. Detail oriented with careful attention to customer needs Demonstrated ability to meet goals, work under deadlines and adapt to change. Excellent time management skills. Experience in the glass and glazing industry a plus but not a necessity. Job description: Answering phone inquiries from customers. Entering phone, fax and email orders from customers into our computer system Educating customers on basic product knowledge. Maintain and develop excellent relationships with current and potential customers. Ability to resolve customer issues and problems. Ability to accurately file and keep records. Perform other miscellaneous tasks as needed. Ability to eventually take on additional responsibilities. Experience: Customer Support & Client Services Occupations: 1 year (Preferred but not required) Experienced Industry professionals will be compensated appropriately. Benefits: At Thermalsun each eligible employee receives a competitive total compensation package which includes: Health insurance Dental insurance Vision insurance Voluntary Life insurance Lifestyle Spending Account (Reimbursement program to promote active lifestyles among staff) 401(k) 401(k) matching Profit Sharing Paid time off Holiday Pay Shift: 8 hour shift Day shift No nights Ability to commute/relocate: Santa Rosa, CA 95403: Reliably commute or planning to relocate before starting work (Required) **Principals only. Recruiters, please don't contact this job poster. **Please, no phone calls about this job! **Please do not contact job poster about other services, products or commercial interests.
    $32k-42k yearly est. 6d ago
  • Customer Service Specialist

    Hedy Holmes Staffing Services

    Guest Service Representative Job 34 miles from San Francisco

    Customer Service and Project Coordinator Pay Rate/Salary: $20.00-$23.00 Schedule: Monday-Friday 7AM-4PM Duties and Responsibilities: Responsible for Coordinating projects activities, managing schedules, and ensuring project deliverable are completed on time and within budget. They will break projects into tasks, create workflows of products, analyze risks, and provide documentation of invoices. They must have phone etiquette, customer service, a sense of urgency, strong communication skills, strong word, excel, data entry (alpha and numeric) Project Administrator is responsible for Coordinating projects activities, managing schedules, and ensuring project deliverable are completed on time and within budget. They will break projects into tasks, create workflows of products, analyze risks, and provide documentation of invoices. They must have phone etiquette, customer service, a sense of urgency, strong communication skills, strong word, excel, data entry (alpha and numeric) Dress Code: Business Casual Qualifications: Construction Admin background is a plus. Must be comfortable working in a fast-paced environment.
    $20-23 hourly 2d ago
  • Arthaus Studios Front Desk Associate

    Riaz Capital

    Guest Service Representative Job 13 miles from San Francisco

    About Artthaus Studios Artthaus Studios is an innovative and forward-thinking member community that encompasses an intersection of creative offices, artist studios, and a makers facility all brought together under one roof. Aimed at creating a diverse community of creative professionals it offers over 100 offices, studios, and other spaces catering to the needs of artists, entrepreneurs, and small creative businesses ranging from design, film, web, publishing, photography, and beyond. To learn more about our amazing community, please copy and paste the following url into your browser: **************************** About You You are a high energy individual with very strong interpersonal skills and knack for tackling problems head on. You are able to pivot quickly and handle multiple responsibilities simultaneously without missing a beat. If you would like to provide a top notch experience for our Artthaus Members and guests while picking up some experience in Real Estate Operations, then this opportunity is for you! Greeting /Point of Contact: Deliver an exceptional Member Experience through Artthaus operational standards guidelines Greet and check-in Artthaus Studios member guests Greet people who come in for tours, track walk-ins, vendors, and guests Assist with Artthaus studios Member check-ins and check-outs Answer “walk-up” member and guest questions or refer the inquirer to additional resources Administrative/Operations support Assist with ensuring an excellent sense of arrival, presentation and cleanliness of the building Conduct daily walkthroughs to ensure the building, kitchen, and office (common area and conference rooms) are clean and well kept Opening Ensure on a daily basis all opening procedures are followed per opening check list Closing Ensure on a daily basis all closing procedures are followed per closing check list Assist with administrative onboarding and offboarding tasks for members as needed Onboarding: Provide move in boxes, ensure that unit is clean and move in ready Offboarding: administrative offboarding tasks for members as needed Assist with recurring Building operational needs Receive and route incoming phone calls to the appropriate department while maintaining a positive and helpful attitude Assist with package arrivals and delivery Assist with keys and access cards where needed Ensure cleanliness of the front desk Assist Operations team with daily office support tasks Assist with fielding and completing assigned submitted administrative requests Ensure lunch delivery and set up for meetings with CEO and other important meetings for team members Events and Community Management Assist with set-up and breakdown of and assisting staffing of events as needed Re-stage spaces after use from events General support Any additional responsibilities deemed necessary for effective functioning of building operations by Artthaus Community Director and management team Qualifications: Bachelor's Degree preferred, but not required. 2+ years experience in a customer facing role. 4+ years experience required in lieu of a degree. Ability to work in a fast-paced environment with frequently changing priorities Ability to work individually and with a team Strong verbal and written communication skills Intermediate skills with Microsoft Office and Google applications Able to demonstrate integrity, dependability, punctuality, responsibility, accountability, self-awareness, strong work ethic, and compassion.
    $30k-41k yearly est. 9d ago
  • Customer Service Specialist

    Xtool

    Guest Service Representative Job 23 miles from San Francisco

    Customer Service Specialist Job Summary: We are seeking a proactive Customer Service Specialist to join our team in Mountain View, CA. The ideal candidate will adeptly manage customer interactions across multiple channels-including phone calls, emails, and live chat-while generating insightful customer reports and ensuring compliance with Customer Satisfaction (CSAT) standards. Key Responsibilities: Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. Issue Resolution: Address and resolve customer complaints with professionalism and empathy, escalating complex cases when necessary. Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions. Data Management: Maintain detailed records of customer interactions and transactions in the CRM system. Customer Insights Reporting: Analyze customer feedback and interaction data to generate reports that inform product development and service improvements. CSAT Compliance: Monitor and strive to meet or exceed established Customer Satisfaction (CSAT) metrics. Cross-Department Collaboration: Work closely with sales, product development, and marketing teams to relay customer feedback and contribute to product enhancements. Continuous Improvement: Participate in training sessions to stay updated on product knowledge and customer service best practices. Benefits: Competitive salary Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Opportunities for professional development Qualifications: Experience: Minimum of 2 years in a customer service role, preferably within the consumer goods industry, with experience handling multichannel support. Communication Skills: Excellent verbal and written communication abilities. Analytical Skills: Proficiency in analyzing customer data and generating actionable insights. Technical Proficiency: Familiarity with CRM systems and customer service software. Education: High school diploma or equivalent; a bachelor's degree is advantageous. Problem-Solving: Strong ability to troubleshoot issues and provide effective solutions. Customer Focus: Demonstrated commitment to delivering exceptional customer experiences.
    $33k-45k yearly est. 18d ago
  • Guest Services Agent

    Pineapple Hospitality 4.2company rating

    Guest Service Representative Job In San Francisco, CA

    Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we re looking for: GUEST SERVICES AGENT We re about the friendliest company you ll ever come across and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. What to expect: Here are a few things that will make your days full and rewarding: Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests. Assist arriving and departing guests with their luggage to and from guest rooms. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs. Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions. Your experience and qualifications: High School Diploma or equivalent. Three to six months related experience preferred. Working knowledge of Microsoft Windows and Office. Ability to effectively interact with all hotel guests and team members in a polite and positive manner. Ability to quickly assess situations and create effective resolutions to problems. Possess a passion to provide excellent customer service. Why us? As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.) Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay: $26.27 per hour Status: Full Time
    $26.3 hourly 46d ago
  • Cashier and Guest Service Representative

    Bistro Boudin

    Guest Service Representative Job In San Francisco, CA

    Job Title Cashier and Guest Service Representative Requisition Number 2611 Area of Interest Hourly Team Members FT/PT Part-time Requirements Job Description The Cashier / Guest Service Representative (GSR) is the primary point of contact for guests. We are looking for cashers who enjoys working with the public and has a friendly, outgoing personality. The ideal candidate provides exceptional customer service and displays a positive attitude when interacting with customers and employees. No Cashier experience is not necessary. Cashier Responsibilities include: Creating an excellent service experience for our customers Representing the brand positively Operate registers, scanners, scales and credit card/debit card terminals Memorize product locations throughout the store and be able to direct customers or make suggestions Handle exchanges and refunds in a quick, efficient manner Providing prompt service and quality products Maintaining a clean and comfortable environment Upholding all operational standards. We're looking for a Cashier with: A strong commitment to excellent customer service and food quality A knack for providing top-notch interactive service to our customers Positive, helpful attitude toward customers, including the ability to speak clearly and convey information accurately Previous experience in a restaurant/bakery (entry level employees also welcome) Previous experience in a retail store or as a cashier A desire to work in a supportive fun work environment We offer a Cashier the following benefits: Competitive salary: $18.67-$19.00/Hour Generous meal discounts Employee growth opportunities Flexible schedules A daily loaf of bread About Boudin Bakeries In 1849, Isidore Boudin combined his skill of French bread baking with fermented wild yeast nurtured by the fog-cooled air. This magical combination created The Original San Francisco Sourdough™ -- Boudin. The bread with its dark golden crust, soft, chewy center, and distinctive flavor soon became a local favorite. We are San Francisco's oldest continuously operating business. Much has changed since our boomtown beginnings, but one thing hasn't: our commitment to honor and preserve the art and science of The Original San Francisco Sourdough™ Joining our team As the oldest continuously operating business in San Francisco we have learned that when we break bread together, fresh every day, good things happen. We offer a variety of ways to join a team of hard working, spirited people who take pride every day in building the next 150 years of history for Boudin -- all while having fun! Location Address: 4 Embarcadero Center, Justin Herman, San Francisco, California 94111
    $18.7-19 hourly 13d ago
  • Guest Service Agent

    Core Hotels

    Guest Service Representative Job In San Francisco, CA

    *** Prior Hospitality experience is PREFERRED*** ** ** ** Hiring Bonus for those who are willing to start ASAP ** ** ** We have immediate openings for experienced Guest Service Agents/Night Auditors. Must be able to work AM,PM and Night shifts with weekends and holidays. Prior IHG (Opera) experience a plus! JOB PURPOSE: Represents the Hotel to guests throughout all stages of the guest stay. Greet, assist and resolve guest matters with the utmost professional, courteous and efficient manner. Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. This position reports to the Front Office Manager. ESSENTIAL JOB FUNCTIONS: Maintain confidentiality of any and all proprietary information at all times. Follow all Company Policies and be on time to work, as scheduled. Meet with supervisor to review assignments, anticipate business levels, changes and other information pertinent to the job performance. Ensure Outstanding customer care at all times. Maintains a friendly, cheerful and courteous demeanor at all times. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Check in/out guests, including assigning guest's rooms and accommodating special requests whenever possible. Provides orientations of the Hotel. Assists in preregistration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Knows how to use front office equipment. Process guest check-outs. Follows procedures for issuing and closing safe deposit boxes used by guests. Works closely with the housekeeping department in the keeping room status reports up to date (check outs, late checkouts, early check-ins, special requests, and day use rooms), and coordinates requests for maintenance and repair work. Uses proper telephone etiquette. Performs cashiering tasks, such as bill/invoice settlement, posting charges to the guest, paid out's, etc. Reports any unusual occurrences or requests to the manager or assistant manager. Maintains the cleanliness and neatness of the front desk area. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Perform any other duties as and when assigned by management. QUALIFICATIONS & SKILLS: Essential: High School Graduate or equivalent work-related experience. 1-year experience in similar position, preferably in the hospitality environment. Display a competent level of computer literacy. Must possess initiative, excellent guest service and decision making skills. Ability to type at least 40 words per minute. Ability to compute basic mathematical calculations. Ability to focus attention on guest needs, remaining calm and courteous at all times. Ability to work well under pressure coordinating multiple requests at any given time. Ability to work cohesively with other departments and co-workers as part of a team. Flexibility in schedule. Ability to schedule various services for individuals. Ability to perform job functions with minimal supervision. Ability to relay instructions and ask for help. COVID-19 Precaution(s): Personal protective equipment provided or required Plastic shield at work stations Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place
    $33k-41k yearly est. 11d ago
  • Customer Service Representative

    Chevron 4.8company rating

    Guest Service Representative Job 39 miles from San Francisco

    At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Expectations: • Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. • Maintain neat appearance and good personal hygiene in compliance with CSI image standards. • Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. • Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. • Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures • Follow federal law and company standards on carding customers for all age restricted products sold at the stations. • Work professionally with vendors and contractors. • Regular and punctual attendance is expected. • Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: • Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. • Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. • Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. • Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. • Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. • Actively promote store specials and other marketing programs. • Cross-check price of delivered goods for accuracy. • Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. • Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) • May perform other duties as assigned by management. Requirement/Qualifications: • Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. • Strong attention to detail. • Ability to handle challenging situations professionally and exercise exceptional judgement. • Ability to work both independently and in team settings. • Must possess required up-to-date food handling certificates, as required by law (in specific locations only). • Cooking/Restaurant experience preferred Supervisor Responsibilities: • This position has no supervisory responsibilities Travel: • Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: • Ability to stand and walk for long periods of time on hard and uneven surfaces. • Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. • Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. • Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. • Periodic exposure to all outdoor conditions during daylight hours. • Moderate exposure to walk-in coolers and freezers at 34 F or lower. • Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. · Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. · The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: · Full-time & Part-time shifts available · Direct Deposit with competitive weekly pay · Health & Wellness packages available for purchase · Education reimbursement program · Shift Differential Pay for select shifts and job titles · Management Bonus Program · Loyalty Service time Program · Commuter benefit Program Chevron Stations Inc. (CSI) is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************. . Compensation Range: $17.75 - $18.75 . If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! This is not all inclusive. In addition, CSI reserves the right to amend this job description at any time. CSI is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs. See CHEVRON Privacy Policy at ******************************* and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
    $16.7-20 hourly Easy Apply 1d ago

Learn More About Guest Service Representative Jobs

How much does a Guest Service Representative earn in San Francisco, CA?

The average guest service representative in San Francisco, CA earns between $26,000 and $42,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average Guest Service Representative Salary In San Francisco, CA

$33,000

What are the biggest employers of Guest Service Representatives in San Francisco, CA?

The biggest employers of Guest Service Representatives in San Francisco, CA are:
  1. Candidate.Guru Inc
  2. Delaware State Government
  3. Marriott International
  4. Candidate Experience-Site
  5. Ahmad, Zavitsanos, Anaipakos, Alavi & Mensing P.c. Or Aza
  6. Bistro Boudin
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