Guest service representative jobs in San Jose, CA - 1,246 jobs

About LEOTEK: We are a leading provider of high-quality LED street, area, site, and traffic signal lighting solutions. We are committed to driving innovation and sustainability through our products, services, and customer support, serving both public and commercial sectors. We are currently transitioning into an IoT solutions and Data Management Systems (DMS) provider, leveraging street lighting technology and lighting grid infrastructure as its foundation. About The Role: The Customer Service Rep has responsibility for pre and post sales and logistics support to Independent Sales Representatives, Distributors, and Customers, and work with Production/warehouse to communicate delivery schedules to customers, answer general Inquiries, and supporting our Business Development Managers (BDMs) in the field to achieve total customer satisfaction and build customer relationships. What You'll Do: Responsible for much of the order fulfillment process including but not limited to order-related information requests, communicating delivery schedule, and coordination with other departments to ensure the company provides an accurate and high standard of delivery and customer service. Respond to high volume of inquiries via e-mail or phone from business development managers, sales representatives, and customers regarding pricing, product features, product availability, company policies, and post sales issues. Administer and enforce policies pertaining to pricing, sales orders, freight. Coordinate with the Credit Team to set up new customers and release on credit hold orders. Who You Are: Bachelor's degree or relevant experience preferred. 5+ years order fulfilment/customer service representative, and/or sales operations experience in a technical, manufacturing environment. Experience working with sales representatives in a high-volume product environment. SAP is a plus. Excellent written and oral English communication skills. LEOTEK Electronics USA LLC is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

Salary Range: $54,647 - $79,237 The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change. FLSA Status:Non-Exempt Department:Customer Service Reports To:Supervisor, Customer Service Employee Unit:Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521 GENERAL DESCRIPTION OF POSITION The Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Act as the primary point of contact and liaison for SCFHP members and providers contacting the plan regarding general inquiries, concerns or requests for information. Develop a general understanding of all member facing materials, communications and interactions and be prepared to respond appropriately to follow up calls. Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely answer inquiries involving SCFHP program services and benefits. Follow established guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner. Intake, handle and coordinate member grievances, appeals and billing issues, escalating to the Grievance and Appeals department, when necessary. Educate members and providers on eligibility, and medical and pharmacy benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction. Use listening skills and judgment to appropriately categorize and accurately document all contacts and follow-up actions regarding member and provider communications and activities in accordance with established guidelines. Appropriately handle member and provider requests through alternative channels such as e-mail, voicemail, fax, walk-in, etc. in accordance with established procedures. Triage member and provider requests or inquiries for other departments. Conduct member surveys as assigned in accordance with established guidelines. Attend and actively participate in daily, weekly, and monthly departmental meetings, in-services, training and coaching sessions. Identify member/provider issues and trends and report relevant information to management. Perform other related duties as required or assigned. REQUIREMENTS - Required (R) Desired (D) The requirements listed below are representative of the knowledge, skill, and/or ability required or desired. High School Diploma or GED. (R) Minimum one year of experience in Customer Service or Call Center role, preferably within a Health Care, Public Assistance or Human Services programs. (R) Prior experience with managed care plans, Medi-Cal and Medicare programs, and working with underserved populations. (D) Ability to meet Key Performance Indicators by participating in and achieving the standards of the Customer Service Call Center Quality Program. (R) Spanish, Vietnamese, Chinese, or Tagalog language bi-lingual skills. (D) Working knowledge of and the ability to efficiently operate all applicable computer software including computer applications, such as Outlook, Word and Excel. (R) Ability to use a keyboard with moderate speed and a high level of accuracy. (R) Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP Plan members and providers over the telephone, in person or in writing. (R) Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R) Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position. (R) Ability to maintain confidentiality. (R) Ability to comply with all SCFHP policies and procedures. (R) Ability to perform the job safely with respect to others, to property, and to individual safety. (R) WORKING CONDITIONS Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, and plan members or providers in person, by telephone, and by work-related electronic communications. PHYSICAL REQUIREMENTS Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation: Mobility Requirements:regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R) Lifting Requirements:regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R) Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R) Dexterity Requirements:regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R) Hearing/Talking Requirements:ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R) Reasoning Requirements:ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. (R) ENVIRONMENTAL CONDITIONS General office conditions. May be exposed to moderate noise levels. EOE (function () { 'use strict'; social Share.init(); })();

Green Team of San Jose, a Waste Connections company, is looking for ahigh energy Customer ServiceRepresentativeto join our team in San Jose, CA!Previous waste experience would be a huge plus ! The schedule will be Monday-Friday 8 hour shift between the hours of 7am and 6pm. The starting pay for this position is $40/hour.The pay range for this job category is $40-42/hour. We also offer great family benefits, 401k with a company match, paid vacation time, etc.! Why you should join us! CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important. INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees. DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietaryoperational systems. Interviews customers and records interview information into computer forcustomer service, talks with customers by phone and in person, to receiveordersforinstallation, turn on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collectsdeposits, prepares change of address records and issues discontinuanceorders. Demonstrate effective use ofsoftware applications, at a minimum MS Word and Excel proficient. Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints. Work in a fast paced,cooperative, high call volume environment. Solicit sale of new or additional services. Key Responsibilities: Troubleshoot and resolve customer concerns while maintaining a positive attitude. Professionalism: Ability to handle difficult situations with professionalism andempathy. Cover for the reception desk when necessary. WORKING CONDITIONS AND PHYSICAL EFFORT: Work environment is an office setting. Areas are clean, ventilated, and well lighted. OurCustomer ServiceReps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. CSRcall areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensurehigh standards. Also, long periods spent sitting,typing, or looking at a computer screen are common. Coaching& Feedback: CSRs will receive regular feedback andcoachingto ensure continuous improvement and excellent service delivery. MINIMUM JOB REQUIREMENTS: Bilingual Requirement: Bilingual (English/Spanish) preferred but not required. This position does not include additional pay for bilingual skills. Ability to read, write, comprehend and communicate in English. High school diploma or equivalent preferred. 2 years of Customer Serviceexperience. Experience with MS Word, Excel, and Email preferred .Typingand10-key skillsare required. Excellent organization and communication skills. Ability to analyze and solve problems. Gather data, compile information, and prepare reports. To be considered for any of our current openings you must complete an application at************************* Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Company Canon U.S.A., Inc. Requisition ID 33769 Category Facilities Type Full-Time Workstyle Full-Time On Site About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Basic computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. We are providing the anticipated hourly rate for this role: $17.20 to 23.37 hourly. Company Overview About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at company/canonusa. Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -"Dress for Your Day" attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can't get anywhere else *Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at about-us/life-at-canon. #CUSA Workstyle Description Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days. Posting Tags #PM-19 #LI-RH2 Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. EXPECTATIONS AND TASKS This is a customer facing role where you will support the sales teams during the entire cycle of a Cloud deal. Following are the key tasks that this role will perform: Present in detail the RISE with SAP Private Cloud, S/4 HANA Cloud Extended Edition offering. Present the requirements and value proposition for SAP private cloud on hyperscalers like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). Conduct assessment workshops with customers to define the future Cloud architecture and plan the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Guide customer discussions around Business Continuity, Security & Compliance, Networks etc. Work with bid teams to generate pricing and provide ongoing deal support to sales teams. Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Fluency in English is a MUST, any other language an asset. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscaler (AWS, MS Azure, or GCP) Ability and willingness to be part of a global team of Cloud Architects. Willingness to undertake customer related travel on short notice. Bachelor's / Master's degree in Engineering or Computer Science, Business Administration required from an accredited university. High proficiency in customer communications and presentations is required. WORK EXPERIENCE 8 years experience with customer facing SAP Technology Consulting (e.g. Basis Admin, DB Admin, Migrations, Upgrades, Business Continuity, Operations etc.) in large-scale customer environments. 8 years experience with solution design, enterprise architecture and/or SAP implementation. Experience in a customer facing pre-sales role is an advantage. Understanding of United States Government Cloud System Requirements (NIST, ITAR, FedRAMP, etc.) Experience working with Aerospace and Defense customers is a plus. Experience with IaaS Providers (AWS, MS Azure or GCP) and data centers is a big advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Compensation Range Transparency SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP's commitment to pay equity. The targeted combined range for this position is $137,300 - $294,000 (USD). The actual amount to be offered to the successful candidate will be within that range. Equal Employment Opportunity Statement Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Disability Accommodation SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to ****************************. Requisition Information Requisition ID: 439165 | Work Area: Sales Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid #J-18808-Ljbffr

About the Team As part of the Experience Development department, the Guest Services Management team oversees a large part‑time seasonal event staff at Oracle Park, collaborating with Ballpark Operations and cross‑functional departments to ensure safety and deliver exceptional guest experiences at all events. This team is dedicated to creating memorable moments for every guest who walks through our doors. About the Role The Director of Guest Services provides strategic and operational leadership for all guest experience functions at a Major League Baseball venue. This role translates organizational objectives into effective operational plans, ensuring consistent service standards, efficient staffing models, and seamless event execution. The Director oversees training programs, department SOPs, and event‑day operations while fostering a culture of service excellence and continuous improvement. You're Excited About This Opportunity Because You Will… Develop, implement, and maintain departmental SOPs, operational checklists, and event‑day service standards. Design and oversee the seasonal staffing model, including hiring strategy, onboarding, and all training and development programs. Support and advance team member engagement initiatives through recognition programs, feedback collection, and cross‑department collaboration. Manage staffing levels, scheduling strategy, payroll and budget utilization, and long‑term resource planning. Lead operational planning for all baseball games, concerts, and special events, ensuring alignment with venue‑wide objectives. Provide event‑day leadership by overseeing managers and supervisors to ensure smooth operations and rapid issue resolution. Analyze guest feedback, incident data, and operational performance metrics; recommend and implement service and operational enhancements. Oversee and personally engage in the resolution of escalated guest concerns, ensuring timely, professional communication across phone, email, and in‑person interactions. Ensure full compliance with ADA requirements, league policies, organizational safety standards, and state/federal labor laws. Collaborate with internal departments to develop ingress/egress plans, premium experience programs, guest communication strategies, and partnership or sponsorship activations. Qualifications 7+ years of experience in guest services, venue operations, or large‑scale event management, preferably in a sports or entertainment environment. A strong leader with a proven ability to build, motivate, and develop high‑performing teams. Demonstrate expertise in staff training, scheduling logistics, and performance management. Demonstrate success implementing employee engagement, recognition, or service excellence initiatives that improve performance and retention. Are knowledgeable in accessibility standards, large‑event safety protocols, and union labor environments. Can thrive in a fast‑paced setting with non‑traditional hours, including evenings, weekends, and holidays. Are exceptional conflict resolution, communication, and problem‑solving skills. Influence and collaborate effectively with senior leaders and cross‑functional partners in a matrixed organization. Compensation $110,000 - $120,000 a year At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $110,000 to $120,000 plus Annual Bonus, and will depend on your skills, qualifications, experience and other factors the San Francisco Giants consider relevant to the hiring decision. In addition to your salary, the San Francisco Giants believe in providing a competitive total rewards package for its employees. We offer employees a full range of best‑in‑class benefits with robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets. At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half‑day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time. About the Giants One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no‑hitters. Off the field, the Giants have become internationally‑renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non‑profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community. We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants. Our Commitment to Diversity and Inclusion At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel. Individuals from non‑traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you're 100% qualified, but up for the challenge - we want you to apply. At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you. #J-18808-Ljbffr

JOB TITLE: Guest Services Concierge Duration: 5 DAY-ASSIGNMENT - Thu. Feb 5 to Mon. Feb 9 (first day or first hours for event specific training/orientation at the FBO Site) Shift: Day Shifts (night shift is unlikely) - 6 to 10 hours daily for a 5-day assignment ***Will only be conducting tasks in the lobby and front areas of the base, not on the tarmac, not in any airport badged-required areas, as only employees badged by the airport can step into any restricted areas. *** Shifts can start from 6AM and ends at 6PM (Shifts can start from 6AM and ends at 6PM) Job Tasks Description: Seeking for people with positive attitudes and tons of desire to exercise high level customer service skills. This is a 5-day assignment to add helping hands for the expected surge of passengers due to the Superbowl event our Oakland base will be supporting. The 5-day temps will work at different stations performing some or all of the below tasks... Monitor and guide arriving vehicles at the front of building, to the correct parking spaces (no valet services will be provided by the contract labor temps--will only serve as guides to the passengers). Welcome and point in the right direction each individual arriving or leaving the FBO with courteous demeaner, and offer help with luggage and anything else as needed. Help by ordering and handing catering orders for passengers; setting up eating table areas, cleaning dishes; organizing eating and snack areas; coffee, refreshments, etc. Spot clean surfaces, floors, etc. as needed. Handle baggage while assisting passengers arriving or departing, only in areas that are not the tarmac. Pay attention to details during training and be able to perform responsibilities. Other Qualifications: · Must have the ability to pass a background check and drug screen. · Preferred experience in airport baggage handling. · Preferred experience in Hospitality Services and / or High Level of Customer Service / Concierge. · Preferred experience in directing lobby traffic and directing parking lot traffic to help customers/passengers to part properly, directing with courtesy at all times. · Must have courtesy skills set; knowing how to offer a high level of hospitality at all times each customer-this is a must-skill for our operations due to the nature of private aviation. If you feel you are qualified with the required skills and if you are interested, please free to send your word version most updated resume TAILORED to the job description above to *************** or call *************. Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Reporting to the Sr Manager, Medicare Sales, the Medicare Telesales Representative is responsible for enrolling members into San Francisco Health Plan's new Dual Special Needs Plan (D-SNP). You will connect with the underserved, Medicare-eligible individuals, with an understanding of their comprehensive Medicare and Medi-Cal benefits, you will review their health coverage and explain how the SFHP Care Plus DNSP plan can meet their unique health and financial needs. Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office. Salary: $70,000 - $82,000 per year + commission WHAT YOU WILL DO: Answer incoming phone calls from prospective members, identify the type of assistance the customer needs with the goal of converting caller to a qualified lead and sale. Educate prospects about Medicare basics and D-SNP plan features, including extra benefits and coordination with Medi-Cal. Build trust and partnership with diverse members of the community, individuals with limited English proficiency and/or health literacy. Conduct outbound follow-ups with prospects from marketing campaigns, referral sources, events, or community partners. Follow up with members on questions or to review current or new products and services. Navigate multiple computer systems to document member interactions in real time in the EvolveNXT CRM platform, while engagement with members. Demonstrate knowledge of the product portfolio by addressing the needs of members, explaining the differences between products, and assisting selection of products to best meet their needs. Help complete the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines. Meet the goals established for the position in performance, attendance, and consumer experience. Comply with all CMS and SFHP marketing and enrollment guidelines to ensure ethical and compliant sales practices. Meet and maintain requirements for agent licensure, appointments, and annual product certification. Participate in training, certification, and ongoing coaching related to sales strategy, compliance, and cultural competence. WHAT YOU WILL BRING: High School Diploma/GED or 4+ years of customer service/sales experience. Active California Life/Health Insurance License or ability to obtain within 30 days, as well as AHIP. Work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed. Basic knowledge of Medicare and Medicaid (Medi-Cal). Prior experience in Medicare, Medicare Advantage or D-SNP sales a plus. Bilingual in English and in one of San Francisco Health Plan's defined threshold languages (Cantonese, Spanish, Vietnamese, Tagalog and Russian) required. Must reside in California. WHAT WE OFFER: Health Benefits Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP. Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage. Vision: Employee vision care coverage is available through Vision Service Plan (VSP). Retirement - Employer-matched CalPERS Pension and 401(a) plans, 457 Plan. Time off - 23 days of Paid Time Off (PTO) and 13 paid holidays. Professional development: Opportunities for tuition reimbursement, professional license/membership. ABOUT SFHP: Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. San Francisco Health Plan is an E-Verify participating employer. Hiring priority will be given to candidates residing in the San Francisco Bay Area and California. #LI-Hybrid (Hybrid remote/in-office) Please see job description PI281298264 Job distributed by JobTarget.

Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you. About United Business Bank We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy. About the Position... The Client Service Representative III (CSR III) is an onsite position and does not have remote opportunities. The Client Service Representative III (CSR III) is responsible for providing a variety of paying and receiving functions for clients in person, via phone, through the mail and through online banking including processing deposits, withdrawals, loan payments, cashiers checks, stop payments, and wires. The CSR III is responsible for balancing each days transactions and verifying cash totals. They perform a broad variety of Consumer and Business New Account functions such as opening and closing accounts, renewing certificates of deposit and assisting clients with bookkeeping and checking account problems. The CSR III answers client questions regarding the Banks products and services and performs a variety of account maintenance duties. They are responsible for actively cross-selling the Banks products and services, and accepts/processes various applications for online banking systems. The CSR III performs specific assigned side-jobs including various clerical functions, and assists the Branch Manager and/or the Client Service Manager with other duties as assigned. The CSR III assists clients promptly, courteously, efficiently and professionally. The CSR III performs all duties accurately, timely and efficiently, and according to Bank policies, procedures and regulatory guidelines. Qualifications About You... You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following: Education/Certification: High school graduate or equivalent. Required Knowledge: Knowledge of Teller, New Account and Operations procedures. Thorough understanding of banking products, services and operations. Experience Required: Minimum of 3 years of Teller and new account experience in the financial services industry. Skills/Abilities: Good communication skills. Professional appearance, dress and attitude. Good math skills. Ability to use Microsoft Office software package. Location: Onsite, no remote We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The Hilton Santa Clara is seeking an enthusiastic Guest Service Agent to join our great team and enjoy all the benefits of our exciting hotel environment! Come be part of one of the finest Santa Clara Four Diamond Hotels featuring 280 rooms in the heart of Silicon Valley next to the San Francisco 49'ers Levis Stadium, Great America Amusement Park and Santa Clara Convention Center. To provide our guests with excellent service at the front desk from making the reservation to departure. To respond to guests needs, requests and complaints. To sell guest rooms, food & beverage outlets and seasonal hotel promotions. ESSENTIAL JOB DUTIES: * Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. * Check departing guests out of the hotel as per hotel procedures. * Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. * Resolve guest problems and complaints. Adhere to guest safe deposit box procedures. * Responsible for knowledge of groups and functions in the Hotel on a daily basis. WHAT WE OFFER: * Vacation, Holiday, and Sick pay * Medical/Dental/Pension applicable to the CBA * Hotel Room Discount * Free Parking * Meals Provided * Discount programs * Education Assistance Program * Shoes for Crews * Commuter Benefits This is a full-time position and requires flexible schedule including am and pm shifts, weekdays, weekends and holidays. Compensation: $29.43 an hour. Overtime eligible The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ****************************** or call ************** to let us know the nature of your request.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Training & development Job Summary Santa Cruz Appliance Repair is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities: Help customers with appliance sales purchase Receive incoming calls in a professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Qualifications: Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Able to lift 75 lbs. Benefits/Perks Full time position with benefits Growth and Career Advancement Opportunities Great Working Environment 401(k) matching Health and dental Aflac supplemental insurance Paid holidays and paid sick

Job Responsibilities Are you dependable? Are you looking for more? If you answered yes then Pharmacyclics is looking for you! We are an industry-leading and continuously growing company, and the right individual can grow with us! We're looking to add enthusiastic Customer Service Reps / Associate / Specialist for full-time and part-time positions immediately! We're seeking empathetic individuals who can support management and also interact with our vendors & customers while providing and maintaining quality, “best-in-class” customer service. We offer a competitive compensation and benefits package including health, dental, vision, life insurance, paid time off and 401k. When you join Pharmacyclics as a Customer Service Rep, you will have the opportunity to make a difference in the life of customers. Essential Duties: Process orders, forms, applications, and requests. Keep records of customer interactions, transactions, comments and complaints. Communicate with customers and vendors through various channels. Respond promptly to customer inquiries and provide feedback on the efficiency of the customer service process. Acknowledge and resolve customer complaints. Ensure customer satisfaction and provide exceptional customer support. Salary: $18.50 to $22.00 /hour. Based on Performance and Experience. Apply today for an opportunity to be a part of a great team with an innovative company! ***NB: Candidates applying should send a resume to our HR desk ***[email protected]*** and we will get back in touch ASAP! Skills Required Requirements: High school diploma, general education degree or equivalent. Ability to stay calm when customers are stressed or upset. Ability to multi-task, prioritize, and manage time effectively. Customer orientation and ability to adapt/respond to different types of characters. Ability to meet required goals and quotas. Positive and service-oriented attitude.

, text SP4092 to ************** Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we re looking for: GUEST SERVICES AGENT/NIGHT AUDITOR We re about the friendliest company you ll ever come across and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. What to expect: Here are a few things that will make your days full and rewarding: Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests. Assist arriving and departing guests with their luggage to and from guest rooms. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs. Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions. Your experience and qualifications: High School Diploma or equivalent. Three to six months related experience preferred. Working knowledge of Microsoft Windows and Office. Ability to effectively interact with all hotel guests and team members in a polite and positive manner. Ability to quickly assess situations and create effective resolutions to problems. Possess a passion to provide excellent customer service. Must be available to work weekends, holidays and minimum 2 overnight shifts. Why us? As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.) Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay: $27.06 - $28.12 per hour Status: Full Time

Job Description , text SP4092 to ************** Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we're looking for: GUEST SERVICES AGENT/NIGHT AUDITOR We're about the friendliest company you'll ever come across-and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you'll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. What to expect: Here are a few things that will make your days full and rewarding: Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests. Assist arriving and departing guests with their luggage to and from guest rooms. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs. Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions. Your experience and qualifications: High School Diploma or equivalent. Three to six months related experience preferred. Working knowledge of Microsoft Windows and Office. Ability to effectively interact with all hotel guests and team members in a polite and positive manner. Ability to quickly assess situations and create effective resolutions to problems. Possess a passion to provide excellent customer service. Must be available to work weekends, holidays and minimum 2 overnight shifts. Why us? As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.) Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay: $27.06 - $28.12 per hour Status: Full Time

The Guest Services Agent position at The Sheraton Palo Alto offers a compensation of $22.00 per hour, paid bi-weekly at our location in Palo Alto, CA. Responsibilities: As a Guest Services Agent, your responsibilities will include providing exceptional customer service, managing guest inquiries, assisting with reservations, and ensuring guest satisfaction throughout their stay. Requirements: Applicants for this position must have excellent communication skills, be detail-oriented, possess strong problem-solving abilities, and have a friendly and welcoming demeanor. Benefits: Employees at The Sheraton Palo Alto enjoy competitive compensation, opportunities for growth and development, a collaborative work environment, and access to various benefits such as healthcare coverage and employee discounts. About the Company: The Sheraton Palo Alto is a renowned hotel in the heart of Palo Alto, known for its world-class hospitality, luxurious accommodations, and commitment to creating memorable guest experiences. Join our team and be a part of delivering exceptional service in a dynamic and rewarding work environment. The Guest Service Agent is the first point of contact for external and internal hotel guests. The Guest Services Agent will be responsible for managing all incoming calls from both internal and external guests and route appropriately to any of the three hotels Sheraton, Westin and Clement. In addition, the Guest Services Agent will assist with Front Office functions as needed, not limited to assisting guests upon arrival, during their stay and upon departure. Lastly, the Guest Service Agent will promote hotel services and anticipate guest needs to promote higher guest satisfaction. DUTIES AND RESPONSIBILITIES Overall Operations Promote hotel services, facilities and anticipate guest's needs to promote higher guest satisfaction. Follow all emergency, health and safety guidelines in order to provide a safe and secure environment for guests, associates and visitors. Follow all guidelines, policies and procedures as outlined by PHM's Employee Handbook such as, reporting to scheduled shift, report to work on time, reporting absences, have a professional demeanor, etc. Guest Services Manage multiple phone calls, radio calls, e-mails and or requests. Manage high volume of calls and direct them to appropriate hotel, department, guest etc. Memorize complete hotel information for three hotels including, room types, food served, business/fitness center hours, etc. Memorize three hotels phone directory in order to transfer phone calls accordingly. Answer calls timely, respond to caller in a professional manner and according to established scripts and standards. Agent is responsible for taking Room Service orders. Agent will be responsible for memorizing Food & Beverage menus and when taking orders, they must articulate and repeat each order to the guest before hanging up. This position also processes forms of payment for room service orders to include room charges, credit card and cash. This position is also responsible for following all emergency and safety security procedures including calling local fire, police, poison control etc. for assistance. Front Office Greet all guests and or associates upon contact. Provide parking guidance and or make transportation arrangements. Check-in/Check-out guests. Up-sell rooms when possible to maximize hotel revenue. Assist with hotel reservations for guest rooms. Assist with escorting guests to their room and or other hotel area as needed. Assistance with carrying, holding and or storing luggage and or other items. Manage multiple phone calls, radio calls, e-mails and or requests. Deliver packages, newspaper, group amenity deliveries and or any other item requested. Interpersonal Relationships Able to spark conversations with guests and associates in a professional manner, smile often, and establish relationships in order gain trust and loyalty. Assist with training and or providing guidance to new associates when requested. Resolve and address all guest and associate questions and or concerns in a creative and professional manner. Report any issues, concerns and or suggestions to management. Have constant communication with all hotel departments in order to ensure guest satisfaction. Financials Follow all cash handling procedures. Follow posted schedule, minimize overtime, and missed meals. WORKING ENVIRONMENT The hotel is in a public business atmosphere, which varies temperature based indoor and outdoor climate. The nature of this job is mainly indoors but may outdoors based on business demands. Some travel is required to attend hotel events not limited to meetings, trainings etc. EDUCATION Minimum of High School Diploma or equivalent. WORK EXPERIENCE Minimum of 1 year of customer service position in Hospitality or equivalent. Knowledge Understand hotel function and guest profiles. Extensive knowledge of local area including restaurants, landmarks, shopping centers and or local attractions. Possess proficient computer knowledge such as typing, composing e-mails, apps, using Microsoft Office, Outlook and knowing how to use search engines. Skills Strong English business communication skills both verbal and written. Strong interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc. Have the skill to manage multiple tasks at a time, maintain focus and structure, and know how to prioritize. Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction and or skill to communicate any guest/associate conflict with management Abilities Ability to develop and maintain relationships with both associates and guests to build trust and loyalty. Ability to maintain consistent positive energy, self-motivation, and passion for hospitality. Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc. Ability to learn new software and computer systems. Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused. PHYSICAL REQUIREMENTS Prolonged sitting/standing/walking for 8+ hours. Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 100 lbs. BUSINESS ATTIRE To present a professional and business image to guests, associates and public we ask that all associates follow PHM's dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming. PREFERRED QUALIFICATIONS Degrees or Certifications in Hospitality, Business Management or closely related field. Bilingual or Multilingual Prior hotel experience Emotional Intelligence Training The Sheraton Hotel, Palo Alto (a Pacific Hotel Management Hotel), functions 7 days a week, 24 hours a day. All associates must acknowledge and understand this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business dictates.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Description Guest Service Agent/Front Desk Agent -Part Time Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Based on Employment status Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

The Hampton by Hilton in Daly City has an immediate position available for a full-time Guest Service Agent that will work 2:45pm - 11:15pm. If interested candidate would also cross train for Night Audit (11p - 7am). The Guest Service Agent (Agent) is a key factor to the overall guest engagement and success of the hotel operation. We are looking for a team player, with a warm people-oriented demeanor and a gift for paying attention to details that will allow you to deliver superior customer service. You will be responsible for organizing, confirming, and processing guest check ins and check outs, making reservations, and light concierge work. No matter whether a guest arrives weary from their travels or excited to start their vacation, we strive to make each guest stay a unique and memorable experience. Every guest, Every time.Essential Functions:Answering phones, directing calls, and taking reservations. Welcome guests during the check in process and wishing a fond farewell upon departure. Excellent communication skills and an ability to get along with a wide variety of people. Produce and generate all required reports and perform daily check lists. Post charges to guests' accounts and perform other cashier functions, including but not limited to some cash handling, performing folio corrections and adjustments. Local knowledge and ability to perform concierge services. The Agent is responsible to welcome and greet all guests in a friendly manner, answer telephone calls, process guest check in and checkouts efficiently, answer guest questions, give location directions, and make reservations by utilizing the Reneson reservation selling techniques. Agent's will assist guests with assistance and coordinate with housekeeping, houseperson, maintenance staff, and management to fulfill guest requirements. This work may also serve as concierges, assisting guests with ground transportation information, restaurant or entertainment reservations, and providing other information about local events. Agents will also be required to resolve guest complaints and find way to resolve issues to the guest's satisfaction. JOB REQUIREMENTS: 1) Previous hotel experience preferred. 2) Previous computer experience required. 3) Some typing skills. 4) Ability to communicate with supervisor and co-workers. 5) Ability to follow instructions. 6) Must be able to obtain Food Handlers and RBS Certification within 30 days WORK CONDITIONS: Conditions: Must be able to stand for long periods of time, speak clearly on the telephone and must be able to see/read computer screen. We offer medical/dental/vision insurance, vacation, holiday, and sick pay, Hilton worldwide discounts, and 401k with matching! Apply online at ********************** $22.50 per hour