Guest Service Representative Jobs in Sandy Springs, GA

Seeking a highly ambitious Founding Customer Success Rep to help maintain the best customer base in the home services space. This role is meant for someone to impact the trajectory of Rebolt from Day 1. What we do Rebolt is the all-in-one marketing platform for home service businesses powered by AI (think landscaping, HVAC, roofing, plumbing) In under 5 minutes, a plumber in Atlanta or a landscaper in Colorado can make a fully SEO'd website and post to various social media platforms, which can lead to thousands of dollars of new business they would never have seen otherwise. We started Rebolt to help the 100s of service businesses we spoke with when running a web development/marketing agency. We were tired of seeing hard-working owners get ripped off. Our approach is simple: meet them where they are. They aren't perpetually online. Most don't even have a desktop or laptop computer. So, we continue to make tools that enable them to attract customers online without burdening them with the overhead of learning digital marketing or the cost of hiring an agency. We've raised over $1.6m in funding. We're here for the long haul :) About us We are a tight-knit team of 15 who are exceptionally ambitious and move incredibly fast. We ship products, produce results, and come with a Day 1 mentality every day. We have a bias towards action and a “figure it out” mentality. We went through the Antler NYC Accelerator, recently raised a seed round with participation from Vitalize.VC, Cough Drop Capital & angels, and are well funded. We've experienced rapid growth after our first 9 months of launching. We care DEEPLY about our customers. Their business is their livelihood, their source of income, and what feeds their family. Our customers come before everything else, we obsess over them We work startup hours. We get the job done. Although we take our job seriously, we also like to have fun while doing it Who we are looking for We're looking for someone as ambitious, driven, and excited about our vision as we are. Our perfect candidate would have the following experiences/capabilities: 1+ years in customer success, operations, or support-related roles (BONUS if you've worked with home service businesses before) Comfort with high-volume communication. You'll be communicating with customers via email, phone, and text message. Exceptional written and verbal communication. Our work needs to be messaged properly and succinctly to our customers. They're busy, and we have limited time to communicate with them. Impeccable time management. With high-volume communication, your day can be gone in the blink of an eye. We're looking for someone who can optimize their time better than most. Adaptable & quick learner. You thrive in fast-paced environments and can pick up new tools, processes, and strategies quickly. You're resourceful and proactive, and you never let a lack of experience stop you from figuring things out. Optimistic problem-solver. You approach challenges with a solutions-oriented mindset, staying positive even in tough situations. You see roadblocks as opportunities to improve, not as setbacks. Your enthusiasm is contagious, and you help keep both customers and teammates motivated. Customer-obsessed mindset. You prioritize the customer's needs above all else, ensuring they feel valued, heard, and supported. You take the extra step to solve their problems efficiently while delivering a top-tier experience every time. What You'll Do Account Management. You'll be working closely with our customers to ensure all their needs are met and an exceptional customer experience is held. Multi-channel communication. Manage multiple conversations through a variety of mediums (e.g., phone calls, texts, emails, etc) and subsequently execute downstream tasks Growth Consulting. You'll be providing strategic growth advice to home service pros while seeing and executing on opportunities to upsell customers dependent on their businesses' needs. Strong technical skills. Must have very strong computer skills with the ability to figure out new programs/software on the fly. HUGE plus if you have experience with web networking (e.g., domain names, DNS records, hosting, email records/connections, etc.) or experience w/ HTML/CSS/JavaScript Work closely with our site specialist team. You'll be working with our incredible site specialist team, which executes all changes needed to our customer accounts Deep product knowledge. You should know the product better than anyone. You'll be expected to learn and understand every nuance of our product. Communicate with Engineering/Product. Effectively communicate customer feedback with our engineering/product team to continue to improve our product. You are the front lines between the customer and our product, you will be working to ensure our product remains world-class and continues to improve over time. Compensation Salary: $55-60k/year Equity: dependent on experience Comp package is subject to change Top-tier healthcare package - we cover everything (100%) Hardware setup - new MacBook, big display, and accessories Unlimited PTO Destination Airbnb company work retreats 2-3 times a year Expect to travel to trade shows (3-4x/year) Email us at ****************** with your resume and a note explaining why you're interested!

Vaco Atlanta is excited to partner with an impressive client in the healthcare industry as we seek a Patient Account Representative. This is a contract-to-hire, full-time position located 100% onsite in Smyrna, GA, ideally suited for recent graduates or candidates from the hospitality or service industries who excel at customer service. Responsibilities: * Answer patient inquiries regarding their accounts. * Verify patient insurance eligibility and benefits. * Submit and track insurance claims. * Follow up on outstanding claims and patient balances. * Process patient payments and adjustments. * Maintain accurate and up-to-date patient records. Collaborate with team members to ensure smooth billing processes and timely payments. Preferred Experience/Requirements: * High school diploma required; associate's or bachelor's degree in a healthcare-related field is preferred. * While 2+ years of experience in healthcare billing is ideal, candidates with strong customer service experience from hospitality or service industries are encouraged to apply. * Proficiency in Microsoft Office (Excel and Word). * Excellent verbal and written communication skills and a keen attention to detail. * Ability to thrive in a fast-paced environment and manage multiple priorities. If you are motivated, detail-oriented, and passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity in Smyrna, GA. Vaco Atlanta is excited to partner with an impressive client in the healthcare industry as we seek a Patient Account Representative. This is a contract-to-hire, full-time position located 100% onsite in Smyrna, GA, ideally suited for recent graduates or candidates from the hospitality or service industries who excel at customer service. Responsibilities: * Answer patient inquiries regarding their accounts. * Verify patient insurance eligibility and benefits. * Submit and track insurance claims. * Follow up on outstanding claims and patient balances. * Process patient payments and adjustments. * Maintain accurate and up-to-date patient records. Collaborate with team members to ensure smooth billing processes and timely payments. Preferred Experience/Requirements: * High school diploma required; associate's or bachelor's degree in a healthcare-related field is preferred. * While 2+ years of experience in healthcare billing is ideal, candidates with strong customer service experience from hospitality or service industries are encouraged to apply. * Proficiency in Microsoft Office (Excel and Word). * Excellent verbal and written communication skills and a keen attention to detail. * Ability to thrive in a fast-paced environment and manage multiple priorities. If you are motivated, detail-oriented, and passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity in Smyrna, GA.

AJC is a world leader in frozen and refrigerated food products, marketing poultry, pork, meat, seafood, vegetables and fruits around the globe. Our products and customers are located across more than 140 countries on six continents. Our multicultural workforce represents over 34 nationalities speaking more than 23 languages. For more than 45 years, we have focused on one goal - making our clients more successful. To learn more about AJC, visit our website at**************** Position Summary AJC International is looking for an energetic and dynamic Corporate Services Representative to join our office support team in our Atlanta office. The Corporate Services Representative preforms a range of clerical and general office duties to help support the company's internal and external customer service functions in a fast-paced environment. The ideal candidate should be an enthusiastic individual interested in starting an exciting career with an international company! Qualification and Education Requirements Excellent communication skills; able to communicate effectively with varying levels of internal and external parties via phone, in person, and email Strong customer service skills Organized and detail oriented Ability to multi-task & prioritize in a fast-paced environment Friendly, outgoing team player, with a positive attitude Ability to think fast on feet; handle situations or emergencies that might arise and require quick decision and/or action Effective verbal and written communication skills Previous international experience or exposure is preferred Bachelor's Degree or equivalent experience preferred Advanced Microsoft Office knowledge especially in Excel is preferred. Scope of Responsibility First point of contact; answer all incoming calls promptly and professionally, maintaining a positive attitude Welcome visitors before determining the reason for their visit and directing them accordingly Manage conference room schedule, meeting rooms, and welcome screen Responsible for handling incoming and outgoing courier packages with UPS/FedEx/DHL Provide general clerical and administrative support to AJC Logistics Management Process internal requests for office or equipment maintenance and coordinate with vendors or facilities staff through completion Assist in event planning for corporate functions and local tradeshows and conventions Handle Domestic and International travel arrangements Language Requirements Candidates must be able to speak, read, and write English fluently. Proficiency in Spanish or another second language is a plus.

Customer Experience Representative - National Accounts Employment Type: Full-time About Us: Balta Group is the largest producer of textile floor coverings in Europe, with over 3,800 employees globally. Balta Home US, the American area rug division of Balta Group, is expanding its footprint in America, and is looking for an experienced Customer Experience Representative to help service an established book of national retailers. Role Overview: As a key member of the team, Customer Experience Representatives ensure the smooth processing of orders through our fulfillment centers and serve as a liaison between sales, distribution, logistics, and our customers. Key Responsibilities Deliver clear, prompt, professional, and empathetic support to customers Monitor and manage automated order flow via EDI/API platforms, addressing and documenting any exceptions. Don't worry, you don't need to be an EDI/API guru, training will be provided! Monitor retailer portals, focusing on orders and fulfillment issues Input and process manual orders and requests efficiently Utilize SAP and Microsoft ERP systems to support order fulfillment Acknowledge and resolve internal and external issues with appropriate urgency, communicating and coordinating with cross functional teams as needed Provide customers with updated order information via portals or email Communicate sales order issues to appropriate member of the Sales Team With respect to process and continuous improvement, embrace problem-solving and continuous improvement with a proactive mindset Crosstrain on multiple accounts - we encourage our team to take time off and know that responsibilities will be handled by experienced colleagues in an absence. Requirements Excellent oral and written communication skills Strong organizational abilities and keen attention to detail Ability to multi-task, prioritize, and manage time effectively Proficiency in MS Office, particularly Excel (functions and pivot tables) Team Player with a willingness to ask for help, and offer to help teammates in return Strong problem-solving skills and a desire to collaborate when needed Previous customer service in a wholesale environment, ideally with national accounts and big box retailers Experience with vendor portals Ability to travel to and work on-site at Balta's Atlanta, GA office Perks & Benefits: Competitive salary Paid time off and dedicated sick leave Medical, dental, and vision insurance options 401(k) with up to 3% matching Collaborative and inspiring work environment Employee discounts on thousands of our products for you and your family Location This position is in Atlanta, GA Job Type: Full Time Benefits: 401(k) and matching Dental, Health, and Vision insurance Employee discount Paid time off Schedule and Work Model: Monday to Friday Hybrid work model: In office Monday, Wednesday, Thursday Compensation: Competitive starting salary of $50,000 - $55,000 with potential for advancement

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). This position works more than 50% of the time at the customer location. JOB DUTIES • Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • May handle customer returns. • May support specific customer(s). • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. • Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES • Reliability, organization, and attention to detail required. • Excellent communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Strong computer skills. • Strong negotiation skills. • Basic product knowledge. PHYSICAL DEMANDS: LICENSES & CERTIFICATIONS: None required. SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility BUDGET RESPONSIBILITY: No COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. By applying, you consent to your information being transmitted by Disability Solutions to the Employer, as data controller, through the Employer's data processor SonicJobs. See Genuine Parts Company Privacy Policy at ****************************************************************************************************************** and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************

The Employee will interact with major OEMs and the various tiers in the automotive industry to process all orders, inquiries, and concerns. This position is the point of contact for conflict resolution with the customer. This position is the face of the company to the customer and therefore, a high level of professionalism is required. Requirements: "Strong experience in customer service, experience managing customer accounts, and knowledge of SAP are preferred. This job is not a call center. The job is to manage our customers' accounts from the point of order received to the product delivered to the customer successfully. " * High School Diploma or GED required. * Deal directly with customers either by telephone or electronically. * Knowledge of customer service principles and practices. * Knowledge of relevant computer applications (SAP, EDI, Excel, Office 365). * Knowledge or experience working in a manufacturing environment is a plus. * Interpersonal skills. * Communication skills - verbal and written. * Attention to detail and accuracy. * Ability to work in a fast-paced, high-stress work environment. * Ability to manage multiple accounts at a time. * Flexibility in managing changing priorities. * Data collection and ordering. Responsibilities: * Process customer orders for high-profile high-volume accounts. * Prepare correspondence professionally to customers and co-workers. * Analyze, document, and report customer performance measurements. * Develop strong working relationships with customers. * Participating in ongoing training and development for best practices within customer service and customer accounts. * Interpreting customer inventory data to generate customer orders and exceed service level goals. * Positive customer service attitude. * Other associated duties as determined by the Customer Service Manager for continued success. Must be able to read, write, speak, and understand English. Benefits: 401(k) 401(k) matching Dental Insurance Health insurance Paid time off Vision insurance Shift: 8-hour shift Day shift

In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you'll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals. Your responsibilities include but may not be limited to Manage large amounts of inbound calls in a timely manner Identify customers' needs, clarify information, research every issue, and provide solutions Provides excellent customer service by responding to email and phone requests. Escalates needed issues to designated level to ensure service results in customer satisfaction. Executes transaction processing in order to meet timeliness and quality standards. Works with team to meet service and quality standards. Build sustainable relationships and engage customers by processing the extra mile. Completes internal and external training for new or revised processes as needed. Keep records of all conversations in our call center database in a comprehensible way Assists with additional agent issues as needed. Qualifications: Required High School Diploma or GED Equivalent. At least 1 years of experience in the job description below Preferred Intermediate level of experience with Microsoft Outlook, Excel, and Word. Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery. Excellent service orientation and work ethic Must be committed to protecting client and producer confidential information. Must be able to work independently with minimal direction. Excellent interpersonal skills, internal and client facing. Strong analytical, organization and communication skills (written and verbal).

Entry-Level Customer Service Representative: One of our valued clients, a well-established industrial equipment supplier in Atlanta, is looking for a full-time, in-office Customer Service Representative! Salary: $40K-$42K + Bonuses | Benefits + 401K + Profit Sharing! Immediate Interviews Available - Hiring ASAP! Are you ready to launch your career with a company that offers growth opportunities? We're seeking enthusiastic, positive individuals eager to develop within the company. Advancement to Customer Service Level 2 is available within 12-24 months! Key Requirements: 1-5 years of experience in call center, customer service, or retail/service industry roles. A passion for delivering exceptional customer service and the ability to learn quickly. Key Responsibilities: Complete onboarding training to build a strong foundation. Learn Salesforce ERP and master its functionalities. Understand quoting & order processes. Become familiar with product catalog & part numbers. Process quotes & orders efficiently. If this sounds like the perfect opportunity for you, we want to hear from you! Qualified candidates, please send resumes to Joe@Stafffinancial.com.

Immediate need for a talented Customer Service Representative. This is a 03+ Months Contract opportunity with long-term potential and is located in Alpharetta, GA (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-62143 Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Skills-Customer Service, Workflow Manager, MS Office. Multiple systems knowledge (ECPD, ACSS, WFM). Excellent analytical & problem solving skills. Strong interpersonal skills. Excellent organizational and time management skills. Professional verbal and written communication skills. Strong commitment of Quality Assurance. Ability to handle multiple tasks. Proficient in Microsoft Office products (Excel, Word, and PowerPoint). Knowledge/Experience in a high volume, production environment. Our client is a leading Telecom Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Export LCL Customer Service Summary: Provides ocean LCL Export quotes and bookings including inland/door moves at origin, on-carriage services, and DAP/DDP services at destination; support general office operations whenever needed. Responds to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with truck brokers and asset-based carriers to schedule cargo pick up within North America for delivery into designated terminals. Utilize various tools to obtain, calculate, and provide door delivery, destination handling charges, and customs clearance quotes at destination CFS when requested. We offer great benefits Health, dental, Vision and 401K. Essential Duties and Responsibilities include but are not limited to the following: Respond to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with truck brokers and asset-based carriers to schedule cargo pick up within North America for delivery into designated terminals. Utilize various tools to obtain, calculate, and provide door delivery, destination handling charges, and customs clearance quotes at destination CFS when requested. Other duties include but are not limited to assisting personal effects & household goods walking clients, answering phones, mailing out original documents, and assisting with general office operations as needed. To perform the job successfully, an individual should demonstrate the following competencies: Manages difficult customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance professionally. Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Writes clearly and informatively. Presents numerical data effectively. Able to read and interpret written information. Balances team and individual responsibilities effectively. Gives and welcomes feedback. Contributes to building a positive team spirit. Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values. Other competencies may be required according to assignments. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Prior Industry Experience preferred but not required. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public ECU Worldwide USA is one of the largest neutral freight consolidators in the USA, with over 150 trade lanes on export consolidation and over 120 trade lanes on import consolidation. With 9 offices in the American market - Miami, New Jersey, New York, Atlanta, Charleston, Chicago, Houston, Los Angeles and Puerto Rico - you benefit from our coverage in every major port and logistics hub across the country with 24 receiving stations throughout the USA.

Title: Customer Service Representative Pay Rate: Roughly $16-20/hour W2 + Benefits (rate will depend on candidate qualifications and overall fit) Schedule: Sunday - Thursday; Off Friday & Saturday *8am - 4:30pm w. 30-minute lunch / 8am - 5pm w. 1-hour lunch Client: Our client is a global provider of information-based analytics and decision tools for professional and business customers. They serve 84% of the Fortune 500 and 92% of the Fortune 100, delivering critical insights that drive informed decision-making across industries. Job Description The Customer Service Representative provides timely responses to customer inquiries via telephone and email in an inbound/outbound service center while maintaining high service and quality standards. This role involves processing customer orders, billing, account management, and service requests, as well as troubleshooting and resolving customer complaints. Key Responsibilities Review claims and determine whether disputes should be handled internally or referred externally (e.g., Fair Information Practice, Credit Bureau, internal colleagues). Utilize databases (MBSI, DOST, Bugzilla) to enter disputes and Personal Identifiable Information (PII), ensuring timely completion in compliance with FTC/FCRA regulations. Transcribe consumer data from electronic/paper requests and inbound calls into the appropriate database. Search consumer profiles and initiate disputes based on report details. Review reports for accuracy and ensure correct disclosure, making final decisions on which reports are sent to consumers. Follow strict guidelines and SOPs regarding various disputes. Provide technical support and/or training to data providers using the Data Quality Center. Qualifications (Required) High School Diploma required; College Degree preferred. Minimum of 2 years of experience in customer service or a related field. Strong analytical and decision-making skills regarding consumer information, including PII, SPII, and FCRA regulations. Exceptional attention to detail. Ability to multitask in a fast-paced environment. Proficiency in Windows, Internet Explorer, Microsoft Office, and Microsoft Excel. Strong oral and written communication skills. Why Join Us? This position is part of the Consumer Center, which responds to inquiries from consumers requesting information. Our client provides public records to companies to help mitigate risk, ensuring compliance with industry standards and regulatory requirements. If you excel at exceeding expectations and delivering top-tier customer service, this is a great opportunity to grow your career.

Our global air lines client is looking for an Event Guest Management contractor on their Events Guest Management Team. The Event Guest Management contractor will be supporting Guest Management Project Leaders on large-scale meetings and events. Overview: This is a 12-month, 40 hours/week contract role with opportunities to extend. Must be ATL-based and open to 3 days/week onsite. Key Experience: Guest Management experience Cvent experience Auditing (checking guest information to ensure accuracy of all details) Very detail oriented, knows basic excel Customer-facing experience Manage shared Inboxes and respond to guest questions Event experience required Open to providing onsite event support as needed ABOUT WRIPPLE: Wripple is the first Agency Services Platform that connects clients with independent talent to create teams that thrive in an on-demand world. Our platform allows clients and talent to achieve speed, flexibility, and control of their projects and business. Our mission is to provide clients, talent, and partners the freedom to do their very best work through a new platform that enables smart team building by matching organizations with proven on-demand digital marketing & experience talent. Wripple is continuously looking for the highest quality independent talent. Our platform provides freelancers with a complete operating system to land verified opportunities and focus on doing great work. Let our Business Development team do the hard work to find qualified blue-chip clients that you get matched with based on your capabilities and the type of work you love to do Take control of how you want to work through Wripple's Talent Dashboard: set your rates and preferences for how & when you want to work; receive online project briefs to determine whether to pursue; update your profile as your situation and skills change Outsource the back office to Wripple, including payment, tax compliance as well as data and insights that help you make decisions for your business There is absolutely no cost to be a member of Wripple. The process is simple. If you have the background for this specific role, please send your resume through the LinkedIn application process. If you are not a direct match for this role, you can be considered for other opportunities by applying here: ************************************** After applying, you'll be invited to interview and if your background is a match for the type of roles we have at Wripple, you'll be approved to join our talent marketplace.

LHH is seeking a highly organized and customer-focused Order Processing & Customer Service Coordinator to be the primary point of contact for our sales representatives and customers regarding order and product inquiries. In this role, you will manage order processing and tracking, collaborate with internal departments to resolve any order-related issues, and ensure timely and accurate responses to customer service inquiries, including payment processing. The ideal candidate will have strong communication skills, exceptional multitasking abilities, and a commitment to delivering excellent customer service. Key Responsibilities: Serve as the main point of contact for sales representatives, addressing inquiries related to orders and products. Manage the entire order lifecycle, from entry to processing and tracking, ensuring timely and accurate fulfillment. Collaborate with various departments (e.g., sales, shipping, and inventory) to resolve any issues or delays related to orders. Respond to customer service emails promptly and professionally, addressing inquiries, concerns, and product questions. Process payments accurately and efficiently, ensuring smooth transaction workflows. Requirements: Minimum of 2 years of experience in customer service or order entry. Strong ability to multitask and manage multiple priorities in a fast-paced environment. Excellent written and verbal communication skills, with a focus on phone and email etiquette. Availability to work Monday through Friday, 7 AM to 4 PM. A proactive attitude with the ability to troubleshoot and resolve customer issues effectively. If you are a detail-oriented individual with a passion for customer service and problem-solving, we encourage you to apply and join our dynamic team!

Customer Service Entry level Responsibilities Manage different sections of Mailroom according to standard guidelines & SOP Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits Sort, locate, open, inspect and bundle all incoming mail and publications Document, process and file all incoming and outgoing mail correspondences Distribute all inter-office mail for the facility departments Troubleshoot and perform simple preventive maintenance of machines Process check handling, deposit and reconciliation according to Company service standards Research case numbers for proper handling Handle inbound and outbound emails/calls Assisted with daily tasks as assigned Prioritize, plan and organize tasks and work responsibilities to achieve SLAs Comprehend and respond to customer inquiries. Identify, research, and resolve problems Ability to accurately interpret and compile information from a variety of sources and systems Ensure that turnaround time and quality of the work meets Company service standards Interact with customer in a respectful and professional manner via email and on calls Manage own work in process and support team efforts to ensure that individual, team goals are met Should be able to handle basic day to day requirements of excel Essential skills: Must have 6 -18 months Life Insurance Mailroom backend operations experience Proactive communication & analytical skills - should be able to anticipate problems and suggest solutions, with impactful data Displays energy, enthusiasm, and flexibility in approaching the job Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to independently interact with internal and external customers Customer service focus Basic Computer knowledge along with typing speed of 40 words/minute Qualifications Minimum qualifications • High school diploma or equivalent

Customer Service Representative , Lawrenceville, Ga Primary responsibilities include: Handle incoming calls for replacement parts for aggregate-related equipment Identify customer needs and research parts Process customer inquiries, proposals and enter quotes/orders in a timely manner Administer entry of purchase orders and provide all backup needed to other departments Resolve order related problems, discrepancies, and customer related issues Accountable for order backlog management, tracking of orders and coordinating inbound/outbound shipments of parts Data Entry Filing Build and maintain customer relationships Perform other duties and/or special projects as required NorX, inc. Employees Enjoy: Paid Vacation Paid Holidays Health Benefits; 401K Competitive Salary Requirements: Aggregate industry experience preferred Ability to talk with customers by phone and receive orders Strong working knowledge of Microsoft Office applications including Outlook, Excel, and Word Excellent verbal and written communication skills Minimum 2 years inside sales experience in a high-volume environment preferred Ability to operate a forklift following safety policies Ability to occasionally lift up to 50 lbs. Ability to walk or stand for lengthy periods of time High work ethic, reliable and punctual in reporting for scheduled work Positive attitude and willingness to grow and contribute to overall team's success Data Entry skills required Maintaining orderly paperwork Establish strong working relations with co-workers, customers and vendors High School or equivalent education Other Requirements: Pass a pre-employment drug screen and pre-employment physical

Our client is seeking a Customer Service Professional to join their team! This role is located in Alpharetta, GA. Support all functions handled in the Business Finance Operations Team (BFO), including RYLs and Retail RYLs and Profile Creation/Updates Complete various transactions utilizing systems including EWI/ECPD, Work Flow Manager (WFM), ACSS, and OneSource Research issues to analyze business situations and provide recommendations incorporating both customer and compliance point of view Navigate in Work Flow Manager (WFM) in relation to all functions of the Business Finance Operations (BFO) Troubleshoot and cross-reference WFM requests based on information provided to ensure resolution Adapt to performance measurements for functions being handled in Business Finance Operations (BFO) Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed Review, research and take action on customer inquiries related to their employer discount program; resolving automation errors, escalation support and auditing functions Interface with BGCO, Sales Team, Information Systems, Marketing, Legal and other Business Partners to ensure compliance with process/procedures Review, research and take action in response to customer inquiries related to employer discount program; which includes resolving automation errors, escalation support, and auditing functions Desired Skills/Experience: Bachelor's degree or 3+ years of customer service experience required Multiple systems knowledge (ECPD, ACSS, WFM) Excellent analytical & problem solving skills Strong interpersonal skills Excellent organizational and time management skills Professional verbal and written communication skills Strong commitment of Quality Assurance Ability to handle multiple tasks Proficient in Microsoft Office products (Excel, Word, and PowerPoint) Knowledge/Experience in a high volume, production environment Excellent customer focus skills Benefits: Medical, Dental, & Vision Insurance Plans 401K offered $16.00 - $24.00 (est. hourly rate)

The Customer Service Representative is a key role for Guardian Access Solutions as they are the first point of contact all customers. This role is responsible for delivering exceptional customer support by handling inbound calls, assisting with service ticket entry, and providing support for Accounts Payable and Accounts Receivable tasks. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. ESSENTIAL JOB FUNCTIONS: Answer and manage inbound phone calls from customers in a prompt, courteous and professional manners; making all phone calls the primary priority Document required service needs information in a clear and concise manner on the service ticket Engage in active listening with every customer, asking relevant questions to accurately identify their needs, concerns, or issues. Diagnose and resolve basic service inquiries while assisting with work order modifications as needed. Maintain complete and accurate information from the customer and document into the service ticket for the Service Department Manager Address customer complaints with professionalism, assess the need for de-escalation, and resolve issues effectively to ensure customer satisfaction Responsible for assisting with Accounts Payable; processing invoices, verifying accuracy, purchase orders, ensuring timely payments to vendors, and maintaining proper documentation and compliance Responsible for assisting with Accounts Receivable; generating and issuing invoices, tracking outstanding balances, following up on payments, and managing collections efficiently Consistently provide professional, empathetic, and positive customer interactions to ensure exceptional service. Foster effective teamwork and collaboration, while serving as a liaison between internal technicians and customers Adherence to safety guidelines and policies Exhibits regular and punctual attendance at work and provides appropriate flexibility Other job-related duties as assigned QUALIFICATIONS: 2 - 3 years customer service experience, including inbound and outbound call experience, is required Prior experience in accounting, with a focus on Accounts Receivable and/or Accounts Payable, is required Experience working with general office equipment and a multi-line phone system is required Experience with Microsoft Office Suite and Sage is preferred Previous experience working as a service advisor or in a call center with high call volume is preferred As a condition of employment, employer will conduct a background check and drug screen prior to hire Valid Driver's License with a clean driving record Ability to understand, speak and write English EDUCATION AND CERTIFICATIONS: High School diploma, GED or equivalent BENEFITS: Full Time employees eligible to participate in benefit programs including medical, dental, vision, and voluntary life insurance options. Basic Life/AD&D, Short Term Disability, and Long Term Disability available at no cost to Full Time employees after the benefit waiting period. ADDITIONAL INFORMATION: Compensation Range: hourly, based on experience Position is fully onsite in our Marietta office, with fulltime hours from 7:30am-4:30pm PTO and Holiday pay provided + weekly payroll every Friday PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and interpret directions. The employee frequently is required to use hands or fingers with appropriate dexterity. The employee is required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. WORK ENVIRONMENT: Work is performed in a fast-paced office, attached to a warehouse setting with frequent interruptions. Occasional need to travel to other locations as necessary. OTHER: This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. GUARDIAN ACCESS SOLUTIONS WILL NOT SPONSOR APPLICANTS FOR WORK VISAS FOR THIS ROLE. This job description is not intended to be a comprehensive list of duties or standards of the position. Additional tasks may be assigned and the scope of the job may change as necessitated by business demands. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Guardian Access Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Experience: Minimum 1 year experience in Sales processes in the BPO space Technical Competencies: (Job related) -High proficiency in using computers - Versant score of 58 and above. - Basic knowledge Operating System like Windows - Basic knowledge on Mobiles and available platforms in the market - Basic knowledge about browsers (MS Internet Explorer and equivalent) - Typing skills (35-40WPM / 90% accuracy) - Good knowledge of knowledge base, CRM and other applications - Technical Writing skills - Ability to communicate correctly and clearly Job Description - Ability to retain and apply knowledge gained during the training - Ability to provide best retention option and retain the customer - Responsible for handling calls and provide assistance to McAfee customers on queries related to; a. McAfee products & features, Account & Subscription status, General Inquiries related to the offers & promotions, making a purchase, processing refunds b. The role involves providing assistance & guiding customers in accordance to the processes & procedures of McAfee - Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner building the brand image of McAfee - Ability to identify the In-scope issues and redirect the customer to the respective lines of support according to procedures - Remain updated in McAfee processes, technology applications, utilities, and products - Utilize various internal and client based tools and applications for customer management and servicing, as required. - Conduct data entry, documentation, validation areas, and case management - Adhere to company policies and procedures as described on the HR Handbook - Will handle calls from prospects and customers, and make things quick, clear and correct for our customers according to our products, processes, and systems - They would need to communicate effectively with prospects and customers, and come across as knowledgeable & friendly - Aim to provide support in explaining product features to customers with confidence and ensure excellent service related to McAfee products & Features, Sales and Refunds, Subscription Management, Account Management, etc. - Effectively handle customer queries at the first point of contact, aiming to put across the products or services in a better way & ensure customer satisfaction - Strong customer service focus - “Active Communication” skills with ability to empathize with the customer and prioritize customer needs - Ensure that feedback related to products and services is escalated and documented within systems competencies - Ability to guide customers with: • Professionalism • Positive Attitude and strong desire to learn and succeed • Self Motivated and enthusiastic • Self-discipline and composure • Interpersonal Skills • Ownership and Commitment • Integrity Process Knowledge - Policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts, documentation requirements, etc. - Different types of customers and their respective service eligibilities - Generate MIS and provide analysis and insight to business Product Knowledge - Product entitlements - Ability to resolve: Sales ad Refund Inquiry, McAfee product features, basic installation/uninstallation procedures, customer account related information etc - Product specific work flows including support scopes Soft Skills: (Job related) - Strong Communication Skills with good external and internal client interfacing skills - Ability to work in a high paced environment, be flexible, follow tight deadlines, organize and prioritize work - Ability to analyze and resolve project-related issues and follow through with set objectives - Comprehension - Ability to clearly understand the problem statement Others - Ability to delight customers and go the extra mile with their sales skills - Comprehension - Ability to clearly understand the problem statement - Proactive - Delivers on promises - Customer Focus - Flexibility and Resilience - Persuasiveness and Tenacity - Building Relationships and Alliances Shift timings - 8AM - 8PM

Are you outgoing and customer-focused? Do you enjoy working with the public? Would you enjoy the flexibility of working with a small business? If you answered yes to these questions, working for a State Farm Agent may be the career for you! We are in an extremely competitive environment and are looking for candidates to help us grow our business and assist our current clientele. We're Looking for Someone Who... Has an outgoing personality and strong verbal skills Has great work ethic Has customer service experience Is community driven and enjoys helping others Can work well with a team to reach group goals Is self-motivated to reach personal growth Is looking for a long-term career Is hard working, and can multi-task well Can thrive in a small office environment What You'll Do... Assist our Current Customers with their Policies: you will help answer the phone and any incoming questions from our policyholders. You will also be assigned tasks that will need to be worked each day which can include payments, documentation, additional information needed from our customers, and more. Build Lasting Relationships: ask questions and truly get to know who our customers are! We want to know our customers on a personal level to put ourselves in a position to build on that relationship for long period of time. We need someone who is willing to build rapport during every conversation. Cross Sell & Provide Coverage Meets Needs: advise customers what coverage fits their needs and uncover additional needs. We are able to provide coverage for auto, home, life, health, businesses, and more! Become an Expert: we're not expecting you to come into the business knowing everything there is to know about insurance, and we're here to teach you! Utilize training and resources to become a professional in the industry. Qualifications At least 1 - 3 years of customer service experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Can pass a background check Is already, or willing to be, properly licensed in Property & Casualty Hours & Pay Monday through Friday 9am- 5pm $40,000 plus commissions (average $500-$800/mo) $500 signing bonus once licensing and training are complete Christmas Bonus 10 Days PTO Life & Disability Benefit 401k Retirement Plan with a Company Match Room to move up into a managerial or sales role This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs required by the agent. Angie Sue Brown State Farm Agency 1037 Monroe Dr NE Atlanta, GA 30306