Retirement Service Agent
Guest service representative job in Sioux Falls, SD
Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. Be tomorrow's Secret Service.
During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.Conducting criminal investigations pertaining to financial obligations of the United States.
* Planning and implementing security designs for National Special Security Events.
This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.Carry and use a firearm. Maintaining firearm proficiency is mandatory.
Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process.
You must obtain a Top Secret Clearance and retain it during your career.
Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye.
Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD.
Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas.
Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.
By applying, you consent to your information being transmitted by Get It to the Employer, as data controller, through the Employer's data processor SonicJobs.
See United States Secret Service Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Customer Service Representative
Guest service representative job in Sioux Falls, SD
Quanex is looking for a Customer Service Representative to join our team in Sioux Falls, SD. This role is responsible for building and maintaining strong relationships with both internal and external customers. This involves fostering effective communication, instilling confidence in our products, troubleshooting and resolving issues, and seeking customer feedback and suggestions to improve our services.
Schedule: Monday- Friday 8:00am-4:30pm
We Offer You!
* Competitive Salary
* Bonus Potential
* 401K with 5% company match, yours to keep after 2 years
* 15% immediate return if you participate in the company's ESPP
* Medical, Dental & Vision Plans
* Employer paid disability plans and life insurance
* Paid Time Off & Holidays
* Various Work Schedules
* Tuition support for degree and continuous education
What's attractive about the Customer Service Representative position:
* Ability to Make an Impact
* Growth Potential
* Team-Oriented Environment
What Success Looks Like:
* Communicate with Stakeholders by phone and/or email for Customer Services items.
* Monitor customer orders and report any pricing errors.
* Inform customers on shipments delay and/or other information required.
* Collaborate with customers to establish procedures, guidelines and lead-times.
* Process complaints, CAR (Corrective Action), returns and credits.
* Address customer dissatisfaction by gathering feedback and implement improvements.
* Initiate the creation of new material numbers necessary to process customer orders.
* Research and collect sales history and/or other relevant data on a customer.
What You Bring:
* Requires High School Diploma
* 2 years of experience in a customer service role
The salary range for this position is starting at $19.00/hr - $26.00/hr.
About Quanex, A Part of Something Bigger
Quanex (NYSE: NX) is a global, publicly traded manufacturing company primarily serving OEMs in the fenestration, cabinetry, solar, refrigeration and outdoor products markets. We are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive. Learn more at Quanex.com.
#QHP1
Customer Service Representative
Guest service representative job in Sioux Falls, SD
At Goal Solutions we believe our employees are our greatest asset. We are an employee-focused company, committed to fostering a supportive and inclusive workplace where personal growth, work-life balance, and well-being are prioritized. We believe happy employees lead to happy customers, and we are looking for individuals who share our passion for delivering exceptional service while thriving in a positive environment.
If these values resonate with you, we encourage you to apply for one of our Customer Service Representatives in Sioux Falls, SD.
Full Time Shifts: Monday-Friday 10:30am-7pm*
*Mon - Fri 10:30am-7pm qualifies for 10% shift differential on ALL hours!
Part Time Shift: ask for availability
CSR I Pay Range: $15-$18 + up to $450/month bonus
CSR II Pay Range: $18-$20 + up to $500/month bonus
Enjoy our perks like:
Free snacks in the office
14 paid holidays every year
The best work culture you've ever known!
Full timers also enjoy:
3-week vacation accrual
401(k) + company match up to 4%
Medical, dental, and vision coverage
Annual HSA contribution of $1,650
Life insurance, disability, and critical illness
Tuition reimbursement program
Paid Parental Leave
$2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day
Community funds, wellness funds, and more
:
The Customer Service Representative role encompasses key responsibilities which may include answering inbound calls, making outbound calls, responding to emails, and performing administrative projects. Inbound calls primarily consist of borrowers inquiring about the servicing of their consumer loan account. Outbound calls primarily consist of returning voice mails and calling borrowers to inform or remind them of their repayment options. Ideal candidates will demonstrate strong attention to detail and the ability to adhere to various rules and regulations related to consumer loans across multiple clients. Administrative responsibilities primarily include procedural tasks such as recording and tracking documents, phone call or email follow-up and special fact gathering assignments as needed.
Responsibilities:
Perform responsibilities following standard operating procedures to meet or exceed documented service level goals
Have a high degree of awareness and understanding of information security
Answer inbound calls and reach first touch resolution on borrower questions or issues
Make outbound calls to respond to customer voice mails, provide loan updates, and provide options or counseling to borrowers in need of repayment assistance
Respond to customer emails and mail
Record customer interactions, open/close activities in system of record
Perform administrative functions such as document tracking and recording, payment tracking and recording, legal tracking and reporting, and ad-hoc projects as needed
Follow and understand all compliance and operational guidelines to ensure major areas of responsibilities are completed to compliance guidelines and standards
Essential Functions:
Regular and punctual attendance
Answer customer inquiries
Adhere to policies and procedures
Complaint resolution that aligns with Goal's core values
Customer retention and relationship building
Documentation and data entry
Work Environment and Physical Demands:
Ability to stand / sit for extended hours of time
Ability to remain at workstation for long periods of time
Ability to work in an environment with a moderate to loud noise level
Heavy keyboard/mouse usage required with repetitive movements
Basic Minimum Requirements:
2+ years call center customer service or retail customer service position
Proficiency in Microsoft Outlook, Word, and Excel
Workflow management experience
Ability to follow documented Best Practices and Standard Operating Procedures
Ability to communicate in a clear, concise, and professional manner
Ability to prioritize, be organized, and manage time effectively to meet service level goals
Bonus points if you have:
Consumer finance or student loan experience
An eagerness to learn and grow your leadership skills
A drive to succeed, a sense of urgency, and a passion for your work
An all-around team player attitude
Learn more about our benefits by viewing our 2025 Employee Benefits Brochure.
Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.
Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.
Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Equal Employment Opportunity
It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Auto-ApplyFront Desk Associate
Guest service representative job in Sioux Falls, SD
We are looking for someone who shares our core values to join our team. The Eye Doctors PC is a multi doctor practice. We genuinely care for all people, are committed to team success, have consistently positive attitudes, and show excellence in every interaction. If you have these values and believe you can excel in a forward thinking optimistic culture with the support of an excellent team, we have a opportunity for you!
Our Front Desk team connects with our patients as a welcoming ambassador. You will manage the doctor's exam schedule to stay on time and maximize production. We expect our Front Desk associates to be able to multi-task and respond to the needs of the patients and other staff calmly and efficiently. To do this requires rigorous attention to detail, accountability and the ability to problem-solve.
If you enjoy working with people and have these strengths, apply now.
Guest Service Representative
Guest service representative job in Sioux Falls, SD
Come join our established award winning team! As Guest Service Representative, you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and surrounding areas. If you are friendly, personable, and have a talent for connecting with individuals from all walks of life, this may be just the job for you! Looking for full and or part time. Looking for weekend availability and ability to work 3p-11p and some 7a-3p shifts.
RESPONSIBILITIES
Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
Book guest hotel reservations.
Register guests to the hotel, verifying reservation, personal information and securing payment information.
Answer and route calls as appropriate; take guest messages with accuracy.
Promote the brand loyalty program and provide recognition and benefits to all present members.
Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner.
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
Responsible for cash drawer contents and transactions during shift.
Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
Process all market and retail transactions for the guests.
Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
Maintain appropriate market inventory levels, restocking when necessary.
Handle confidential information, including guest records, with a high degree of integrity.
QUALIFICATIONS
High School Graduate or GED required.
Knowledge of front desk operations and procedures, guest services and hotel services.
Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
Able to work independently and desire to participate as part of a team.
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Demonstrate genuine care for customers and employees.
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
Able to work in a fast-paced environment.
BENEFITS
PTO with immediate accrual
Access 50% of your wages prior to payday
Discount program for car rentals, travel, entertainment, etc.
Hotel Discounts Worldwide
Health Insurance
Dental Insurance
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
Employer Sponsored Long-Term Disability Coverage
401(k) with immediate match
Double Time for Holidays Worked
Health Savings Account
Employee Assistance Program (EAP)
Dependent Care FSA
Auto-ApplyGuest Services Representative
Guest service representative job in Sioux Falls, SD
ASM Global, the leader in privately managed public assembly facilities, has openings for Guest Services Representatives.
Summary - A Guest Service Representative is responsible for assisting patrons during events in ushering, ticket taking, crowd management and guest services in the Denny Sanford PREMIER Center, Sioux Falls Arena, and Convention Center. Guest Services Representative duties include the following:
Essential Duties and Responsibilities:
Guest relations activities include greeting and directing guests, screening guests for prohibited items, securing areas, responding to emergency situations, ensuring the safety of all guests, and reacting to requests for service and assistance.
Have a full working understanding of the specific event post (i.e., ticket takers, ushers, security, crowd control, door screeners and guest relations) and possess the ability to communicate with patrons. Anticipate problems and appropriate solutions.
Ensuring there is an effective and efficient response to patron issues through 2-way radio communication.
Observe employee and crowd behavior before, during, and after events.
Keep unauthorized persons out of restricted areas.
Represent the company in a polite and professional manner using proper customer service skills.
Direct customer service complaints and inquiries to proper manager/supervisor.
Abide by facility rules, regulations, policies, and procedures.
Use a ticket scanner to allow patrons into facilities.
Assist patrons according to ticket information.
Promote a safe working environment for all employees by following the emergency program as needed.
Will be required to have open availability to work events on an on-going basis including weekends, evenings, and holidays.
Maintains the proper image and generates positive public relations with patrons and staff.
Pick up loose debris/garbage following event.
Performs other duties assigned by the Guest Services Manager.
Qualifications:
Demonstrate ability to read, write, hear, and speak English.
Clean and neat in appearance.
Ability to work flexible hours including weekends, evenings, and holidays.
Ability to stand for long periods; able to walk up and down steep stairs. Reasonable accommodation will be considered for those with disabilities.
Skills and Abilities:
Read, write, and speak English.
Ability to climb stairs.
Ability to stand for 6 - 10 hours.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Contact:
Kayla Rehfeldt
Human Resources Manager
Denny Sanford PREMIER Center
1201 N. West Ave.
Sioux Falls, SD 57104
Applicants that need reasonable accommodation to complete the application process may contact
************.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.
Auto-ApplyCustomer Service Representative - Full Time (Sioux Falls)
Guest service representative job in Sioux Falls, SD
CORTRUST BANK The mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter.
CorTrust Bank is seeking a Full Time Customer Service Representative in our Sioux Falls community!
It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like a 401k with employer match, Employee Stock Ownership Plan, insurance coverage options, paid time off, service awards, community service opportunities, an Employee Assistance Program, and a stable work environment.
Summary: The Customer Service Representative directly supports our customers and front-line operations by engaging with customers, processing teller transactions, and performing administrative duties.
Key areas of responsibility:
Customer service:
Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies.
Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries.
Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible.
Teller transactions & cash handling:
Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, domestic wire transfers, withdrawals, and more.
Open new personal deposit accounts, using your knowledge of Bank products and services to help customers choose the best account to fit their needs.
Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels.
Administrative & compliance:
Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality.
Understand requirements for customer identification procedures to accurately process name changes, manage customer debit cards, add signers, and perform additional customer maintenance functions.
Process reports, run proof work, and complete general ledger maintenance and reconciliation.
Other duties as assigned.
Key competencies:
The ideal candidate for Customer Service Representative possesses a combination of education and experience to be able to perform the primary duties of this position with little supervision, managing multiple projects simultaneously. They adapt easily to system, process, product, and service changes, and are able to reason, problem solve and think critically. They must demonstrate a high level of integrity, personal diplomacy, and respect. Knowledge of Federal banking regulations and industry workflow is a plus but isn't required. Must be able and willing to abide by all Bank policies, procedures, and Federal banking regulations.
CorTrust is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyFront Desk Attendant
Guest service representative job in Sioux Falls, SD
Summary: The individual in this position is primarily responsible for the delivery of excellent customer service to all members, guests, and program participants of EmBe South. Front desk attendant(s) assist in staffing and managing EmBe's childcare rooms and ratios from 3pm-6pm as directed.
Essential Functions and Responsibilities:
Ensure EmBe brand, mission, vision, and values are reflected in all interactions.
Demonstrate and reinforce professionalism, appropriate language, take responsibility for actions, and mentor positive behaviors to all throughout the center.
Responsible for coordinating information, communications, and administrative procedures for the EmBe front desk.
Duties include record keeping, database maintenance, and general front-of-house communications.
Responsible for assisting human resources with new hire paperwork and procedures.
Answer and route incoming guests, telephone calls, and emails.
Monitor all public entering the building.
Learn and explain EmBe programs, policies, and procedures.
Register customers and clients for programs according to procedure.
Create and maintain all front desk forms.
Ensures office supply inventory is stocked.
Receive customer/client comments and direct them to the appropriate staff.
Filing and scanning necessary information.
Keep the front desk organized
Tour new clients if managers are unavailable.
Keep accurate enrollment files.
Ability to work with youth and adult volunteers and staff
All other duties as assigned.
Front Desk Agent
Guest service representative job in Sioux Falls, SD
Job Description
Join us at the Highpoint Hotel!
*ATTENDANCE BONUS-MONTHLY PAYOUT!*
*HIRING FULL TIME AND PART TIME!*
At the Highpoint, we pride ourselves in creating the best environment for our team members and guests alike!
We are looking for individuals that love going above and beyond to create World Class experiences for our guests and other team members every day!
The ideal candidate must be able to demonstrate initiative and be someone who has a reputation for delivering great service. The typical shifts for this position are 7am-3pm and 3pm-11pm and weekend shifts. As a Guest Service Agent, you will be the face of the hotel. Making our guests feel welcomed and taken care of will be at the top of your priority list, so if guest service is your passion, this is the position for you!
Role Summary: Delivers an exceptional guest experience that ensures all guest needs are exceeded. Creates a positive environment and works closely with all hotel team members. Performs all tasks in an efficient and timely manner to meet required administrative responsibilities.
Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
Works actively with the sales team and all other staff to provide excellent guest experiences
Follows the check-in and check-out processes in a friendly and efficient manner
Reviews and updates the communication log regularly to stay current with developments in the hotel
Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary
Invest in our three core values of the Hegg vision:
We Always Find a Way
Be Better Every Day
We Are Better Together
Benefits include:
**Depending on hours worked:
Paid Time Off
Perfect Attendance Bonus Plan
Referral Bonus Plan
Worldwide Hotel Discounts
REQUIREMENTS:
Ability to be on feet for up to 8 hours.
Ability to lift up to 50 lb.
Detail oriented.
Customer service experience helpful.
Works well alone and with others.
An Equal Opportunity / Affirmative Action Employer
NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.
Front Desk Agent
Guest service representative job in Sioux Falls, SD
Join us at the Highpoint Hotel!
*ATTENDANCE BONUS-MONTHLY PAYOUT!*
*HIRING FULL TIME AND PART TIME!*
At the Highpoint, we pride ourselves in creating the best environment for our team members and guests alike!
We are looking for individuals that love going above and beyond to create World Class experiences for our guests and other team members every day!
The ideal candidate must be able to demonstrate initiative and be someone who has a reputation for delivering great service. The typical shifts for this position are 7am-3pm and 3pm-11pm and weekend shifts. As a Guest Service Agent, you will be the face of the hotel. Making our guests feel welcomed and taken care of will be at the top of your priority list, so if guest service is your passion, this is the position for you!
Role Summary: Delivers an exceptional guest experience that ensures all guest needs are exceeded. Creates a positive environment and works closely with all hotel team members. Performs all tasks in an efficient and timely manner to meet required administrative responsibilities.
Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
Works actively with the sales team and all other staff to provide excellent guest experiences
Follows the check-in and check-out processes in a friendly and efficient manner
Reviews and updates the communication log regularly to stay current with developments in the hotel
Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary
Invest in our three core values of the Hegg vision:
We Always Find a Way
Be Better Every Day
We Are Better Together
Benefits include:
**Depending on hours worked:
Paid Time Off
Perfect Attendance Bonus Plan
Referral Bonus Plan
Worldwide Hotel Discounts
REQUIREMENTS:
Ability to be on feet for up to 8 hours. Ability to lift up to 50 lb. Detail oriented. Customer service experience helpful. Works well alone and with others.
An Equal Opportunity / Affirmative Action Employer
NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.
Auto-ApplyCustomer Service Representative - Sioux Falls, SD
Guest service representative job in Sioux Falls, SD
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Rep - Part Time
Guest service representative job in Sioux Falls, SD
POSITION: Customer Service Representative - Part Time
SHIFT: First / Day Second / Afternoon Third / Night
REPORTS TO: Store Manager
As a Cubby's CSR, customer service is our number one priority. Our CSRs are not just cashiers. Our CSRs are required to do the following. 1.Provide a friendly greeting to all customers upon entering the store or on the phone.2.Get to know your customers and use their name.3.Go out of your way to make customers feel important and valued.4.Move quickly to provide fast service.5.Suggestive sell to customers when appropriate.6.Thank customers for their business and invite them back.Without our customers we would not be in business. It's imperative that they receive 100% of our attention and we show appreciation for their business.
ADDITIONAL RESPONSIBILITIES INCLUDE: Cleaning & Housekeeping: Inside
Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked
Trash Cans: Emptied, clean and bags tucked out of site
Doors & Windows
Floors: Sweep and mop, free of trash, spills, and stains
Coolers: Doors and shelves cleaned free of stains and spills
Rugs: Swept and free of trash
Transaction Counter: Clean and organized
Shelves: Clean and dust free
Fast food area: Equipment and prep area clean and organized
Back office and cooler neat and organized
Coffee and Fountain Area: Clean, free of spills and trash
Merchandise: Clean and dust free Cleaning & Housekeeping: Outside
Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds
Windows & Doors: Clean, no faded or unauthorized signs
Entrance Sidewalk: Clean, stain and trash free
Trash Cans: Clean, not overflowing, and bags tucked
Fuel Islands: Dispensers and nozzles clean
Squeegee's & towels on all islands, windshield buckets full
Car Wash: Sweep inside
Merchandising
Stock, front, and face all merchandise
Bag Ice (if neces.)
All merchandised priced
Cooler fronted and labels faced
Stock fountain, cooler, and freezer
Brew Coffee
No out of date merchandise
Move and build displays.
Sales Counter: Proper Cig. display, products priced
Stock lottery supplies and cigarettes
Misc.
Check in vendors, and gas deliveries
Ability to operate POS, lottery, phone card and money order machines
Attend store meetings
CANDIDATE PROFILE: In addition to being able to perform the job duties outlined on page one, below are important expectations while working on our team. • People oriented, friendly, enthusiastic, smiles. • Provides upward feedback to management • Respectful and polite • Able to work alone and on a team • Demonstrate a sense of urgency (move fast) • Able to stay busy between customers • Honest • Flexible • Willing to learn • Willing to help associates and customers • Communicates effectively with Store Manager, team members, vendors, and customers • Multi-Task: able to successfully complete multiple tasks independently • Dependable & punctual - consistently reports to work on time and provides proper notice if necessary • Identifies problems and resolves issues quickly and effectively
PROFESSIONAL IMAGE: • Our professional image standards include: • Proper uniform and name tag at all times • No gossiping or profanity • Proper hygiene: showered, clean shaved, clean hair, no body odor, clean uniform, fresh breath, clean finger nails • No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone only
POSITION REQUIREMENTS:
ABILITY, EDUCATION, AND/OR RELATED WORK HISTORY • Must be in physically good shape and able to lift bend and stand up to eight hours. • Must be able to balance on step stool or step ladder. • Must be able to work in a cooler at a temperature of 32 degrees. • Must be able to lift 25 lbs. • Must be able to do basic math. • Must be able to speak, read and write English and communicate with customers in English.
DISCLAIMER-THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS POSITION. THEY ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED. ALL PERSONNEL MAY BE REQUIRED TO PERFORM DUTIES OUTSIDE OF THEIR NORMAL RESPONSIBILITIES FROM TIME TO TIME, AS NEEDED.
Auto-ApplyCustomer Service
Guest service representative job in Sioux Falls, SD
Perform duties that may include a combination of answering telephones, order entry, quoting, or handling product questions. Interact with customers over the phone and email to provide information in response to inquiries about products and services and to handle and resolve questions.
ESSENTIAL FUNCTIONS:
Prepare orders obtained and submit orders for processing.
Confer with customers by telephone or email to provide information about products or services, pricing, availability, credit terms, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing questions by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Complete customer onboarding in Business Central.
Communicate with customers, employees, and visitors to answer questions, explain information, take orders, and/or address complaints.
Quoting
SKILLS:
Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking-Talking to others to convey information effectively.
Service Orientation-Actively looking for ways to help people.
Persuasion-Persuading others to change their minds or behavior.
Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Physical Requirements-
Extended sitting or standing.
Some pushing, pulling, bending and twisting.
Ability to lift up to 50lbs.
KNOWLEDGE, EXPERIENCE AND EDUCATION:
Associates degree preferred - High school diploma (or GED or high school equivalence certificate).
Knowledge of principles and processes for providing customer and personal services. This includes external and internal customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of administrative and clerical procedures and systems, such as Microsoft Office and Business Central, and other office procedures and terminology.
Customer Service Rep(01801) - 4009 E 10th St
Guest service representative job in Sioux Falls, SD
Customer Service Representative/Pizza Maker- Domino's Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENNEFTS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
All your information will be kept confidential according to EEO guidelines.
ASL-Guest Experience
Guest service representative job in Sioux Falls, SD
226 - Empire Mall - Sioux Falls, SDWho Are We?
Altar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.
Our Mission
"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
Position Overview
The Assistant Store Leader of Guest Engagement leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge, and presenting a clean, well-maintained store environment. Guest Engagement Leaders drive excellence and provide leadership in all aspects of the store with a special focus on development of associates and the guest experience.
People
Fosters a guest-focused team environment through driving volume and anticipating guest needs
Achieves excellent guest service by role-modeling company service standards
Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention
Holds self and associates accountable for achievement of financial results and performance standards
Manages conflict and coaches by applying company's recommended processes, standards and guidelines
Empowers and involves associates in decision-making processes
Receives feedback and fosters dialog around solutions
Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
Fosters team commitment through support, relationship building, and recognizing individual contributions
Leads by managing through change and adversity
Makes recommendations on hiring, promotions, and terminations of team members based on performance
Co-conducts and facilitates sales associate and keyholder training
Process
Engages our guests and make their shopping experience exceptional
Makes recommendations on hiring, promotions, and terminations of team members based on performance
Coaches to Guest Engagement expectations
Manages Mission Monday partnership and events
“Butterfly” (manager on duty) - on the floor at all times with zones covered at all times
Ensures the fitting room experience is exceptional - outfitting and styling
Manages product communication and all product information posted
Manages and executes building guest book / logs
Leads new associate on-boarding
Co-leads floor set and refresh strategy
Co-manages payroll and store's financial performance
Makes decisions regarding store operations and planning
Controls workflow through successful planning and delegation
Executes task directives within designated time frames
Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets
Communicates effectively with executive team
Must be able to lift and carry heavy boxes (up to 30 lbs.)
Presentation
Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales
Co-manages the implementation and/or delegation of all weekly operational and visual objectives
Leads associate education on all associate training to ensure consistency in visual excellence
Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team
Effectively communicates merchandise performance observations and offer feedback to the Store Leadership Team
Qualifications
1 year Retail Management
Bachelor's Degree preferred
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance
Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:
#73 in Fortune 100 Best Companies to Work For 2023
#4 in Fortune Best Workplaces in Retail™ 2022
#93 in Best Workplaces for Millennials™ 2023
#34 in Fortune Best Workplaces for Women™ 2022
Auto-ApplyGuest Services
Guest service representative job in Sioux Falls, SD
For over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and communities with the understanding that every team member is critical to our success. If you are looking for a great career with great people, apply today!
Responsibilities
As a Guest Services Team Member, it is your responsibility to provide exemplary customer service by greeting our guests and making them feel welcome. Our guest services employees are friendly and attentive to meet the needs of every service customer that walks into our dealership. You will assist with a variety of driving-related tasks in the Service Department including transporting vehicles to assigned technicians, moving them through the car wash, and positioning them for customer pick-up. You will also help prepare new vehicles for delivery, keep the lot organized, and work with the service team on other tasks and events as needed.
Qualifications
Valid Driver's License with clean motor vehicle record
Team oriented mindset, positive attitude, and an energetic personality
Excellent time management skills, communication, and attention to detail while working under tight timelines
Willingness to follow direction while working independently
Ability to walk and stand for long periods of time in all weather conditions
Ability to drive both automatic and standard transmission vehicles preferred but not required
Professional Appearance
What We Offer
Medical, Dental & Vision
Short-Term & Long-Term Disability
401k with Match
HSA/Flexible Spending
Life Insurance
Paid Vacation
Employee Discounted Pricing
Growth Opportunities
Paid Training
Schedule
7:15am - 5:30pm-ish (depending on how busy we are guest services may stay later than 5:30pm)
Offers of employment are contingent upon successfully passing a criminal background check and a review of motor vehicle records.
Auto-ApplyCustomer Service Representative
Guest service representative job in Sioux Falls, SD
Part-time Description
Pay
$16-$18
Responsibilities
The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture's customers. Necessary tasks include:
Answering phones to either direct callers to the proper department or to answer any questions they may have.
Finalizing orders, taking payments, and scheduling deliveries and pickups.
Processing returns and processing initial paperwork for warranty claims.
Making changes and cancellations to orders when appropriate.
Updating customers on changes to their order status.
Processing finance applications.
The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
Processes sales for accessories and other small purchases.
Occasionally, the Customer Service Representative works the sales floor following HOM Furniture's proven sales methods.
Other duties as assigned.
Benefits
HOM Furniture offers its full-time employees a competitive benefits package.
Paid Time Off- 20 Days in 1st year for full-time employees
Medical and/or Dental Coverage
401(k) Employee Contribution Plan
401(k) Employer Matching
Employee discount
Career advancement opportunities and training
Pay on Demand - options for receiving earned wages
Requirements
Education: Must be working towards or have a high school diploma or GED.
Experience: Six months of customer service experience preferred.
Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
Other: Must be able to communicate effectively both verbally and in writing.
*Reasonable accommodation will be made for those who require it.
HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
Part-Time Guest Experience Associate
Guest service representative job in Sioux Falls, SD
Job DescriptionSalary: 15
The Sioux Falls Zoo & Aquarium welcomes applicants for our Guest Experience Associate at the Butterfly House & Aquarium. Our Guest Experience Associates provide the first and last impression for the guests of the Butterfly House & Aquarium. Associates work in the admissions and gift shop area: serving guests when they purchase admission and memberships, as well as gift shop items. In addition, Associates will assist with facility cleanliness, perform daily operations, and serve as interpreters in the butterfly & aquarium exhibits as needed. This position will need to be available Sunday - Saturday, 9a-4:30p.
Essential Functions:
Greet and interact with guests with enthusiasm and patience
Sell admission tickets, memberships, and process memberships
Answer guests questions about the facility and the community of Sioux Falls
Sell gift shop items and prepare gift shop merchandise for sale
General facility cleaning: restrooms and high-touch areas
Open and close registers and admission/gift shop computers for business, complete daily paperwork, and balance cash drawers throughout the shift
Open and close common areas of the facility (Discovery Den, Education Displays/Signage throughout building, etc.)
Uphold the USDA guidelines for the facility
Supervise guests with interactive exhibits and exhibit guidelines
Other duties as assigned
Qualifications / Competencies
Excel in a fast-paced and crowded environment.
Excellent communication skills
Understanding and adherence to protocols and procedures
Ability to work independently and with a team
Must be able to follow written and oral instructions.
Work Environment
Work may include passing through the Conservatory, which is typically 85 degrees with high humidity year-round.
Physical Demands
This position requires the ability to stand for multiple hours at a time, bend, kneel, stoop, and reach; and to be able to open and close doors.
Ability to receive detailed information through oral communication (in person and via telephone), at normal speaking levels.
Close visual acuity to perform an activity such as viewing a computer terminal.
Expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken information to others in individual and small group settings.
Hand and finger dexterity sufficient for typing and other administrative tasks.
The employee is required to occasionally lift and/or carry up to 35 pounds.
Preferred Education and Experience:
High School Diploma or GED
At least 1 year in Customer Service preferred
Guest Services
Guest service representative job in Sioux Falls, SD
For over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and communities with the understanding that every team member is critical to our success. If you are looking for a great career with great people, apply today!
Responsibilities
As a Guest Services Team Member, it is your responsibility to provide exemplary customer service by greeting our guests and making them feel welcome. Our guest services employees are friendly and attentive to meet the needs of every service customer that walks into our dealership. You will assist with a variety of driving-related tasks in the Service Department including transporting vehicles to assigned technicians, moving them through the car wash, and positioning them for customer pick-up. You will also help prepare new vehicles for delivery, keep the lot organized, and work with the service team on other tasks and events as needed.
Qualifications
* Valid Driver's License with clean motor vehicle record
* Team oriented mindset, positive attitude, and an energetic personality
* Excellent time management skills, communication, and attention to detail while working under tight timelines
* Willingness to follow direction while working independently
* Ability to walk and stand for long periods of time in all weather conditions
* Ability to drive both automatic and standard transmission vehicles preferred but not required
* Professional Appearance
What We Offer
* Medical, Dental & Vision
* Short-Term & Long-Term Disability
* 401k with Match
* HSA/Flexible Spending
* Life Insurance
* Paid Vacation
* Employee Discounted Pricing
* Growth Opportunities
* Paid Training
Schedule
7:15am - 5:30pm-ish (depending on how busy we are guest services may stay later than 5:30pm)
Offers of employment are contingent upon successfully passing a criminal background check and a review of motor vehicle records.
Guest service specialist
Guest service representative job in Worthing, SD
Job Description
?? JOB ALERT ??
The Taco Vault is looking for something spicy: a Guest Service Specialist (translation: server… but cooler, sharper, and about 10x more fun).
Think of it like this:
Normal servers bring plates.
You bring the vibe.
Normal servers ask if you want another drink.
You already spotted it's half gone and got the next one ready.
Normal servers say “Hi, I'm your server.”
You walk in like “Buckle up, this is gonna be the best taco night of your life.” ???
If you've got:
?? Energy
?? Style
?? The kind of personality that makes people go “dang, I wanna come back just to hang out with them”…
Then we want you in the Vault.
Perks? Yeah, we got those. You'll get in on the 2 floors of Sioux Empires' most fun new spot, slining tacos that slap, and join a team that's more like a band than a restaurant.
Drop us a message. Or better yet, roll up and show us you've got the sauce.
#hc201514