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Guest service representative jobs in South Carolina

- 1,545 jobs

  • Guest Service Representative

    Mt Pleasant 4.6company rating

    Guest service representative job in Charleston, SC

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $21k-24k yearly est. Auto-Apply 60d+ ago

  • Guest Service Representative

    Spartanburg 3.8company rating

    Guest service representative job in Spartanburg, SC

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $20k-27k yearly est. Auto-Apply 60d+ ago

  • Guest Service Representative

    Coastal Employment

    Guest service representative job in Hilton Head Island, SC

    TempToFT We are looking for a Guest Services Agent to serve as a first point of contact for resort residents and guests, and manage all aspects of their accommodation. This can be a full-time or part-time position for the right candidate. Starting pay is $15.00 an hour. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements: Customer service attitude Excellent communication and organizational skills Preferred: Work experience as a Front Desk Agent, Receptionist or similar role preferred. Experience with hotel reservations software helpful Understanding of how travel planning websites operate, like Booking and TripAdvisor helpful Knowledge of Hilton Head Island area preferred
    $15 hourly 60d+ ago

  • Guest Service Representative

    Towneplace Columbia Northwest/Harbison

    Guest service representative job in Columbia, SC

    The Guest Service Representative (GSR) embodies the property's commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. Benefits: Insurance (health, dental, vision, etc.) Paid time off (vacation, sick leave, holidays) 401K retirement plan DailyPay: Access your earned wages when needed. Special team member hotel rates for travel enthusiasts. Responsibilities: Check guests in and out of the property Handle guest inquiries and provide information about the local area Assist with resolving guest complaints and issues Process payments and maintain accurate records Collaborate with other team members to ensure guest satisfaction Requirements: Excellent customer service skills Strong communication and interpersonal abilities Attention to detail and problem-solving skills Ability to work in a fast-paced environment Previous experience in a customer-facing role is a plus Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
    $20k-26k yearly est. Auto-Apply 60d+ ago

  • Guest Service Representative

    Towneplace Suites Columbia Southeast/Fort Jackson

    Guest service representative job in Columbia, SC

    The Guest Service Representative (GSR) embodies the property's commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. Benefits: Insurance (health, dental, vision, etc.) Paid time off (vacation, sick leave, holidays) 401K retirement plan DailyPay: Access your earned wages when needed. Special team member hotel rates for travel enthusiasts. Responsibilities: Check guests in and out of the property Handle guest inquiries and provide information about the local area Assist with resolving guest complaints and issues Process payments and maintain accurate records Collaborate with other team members to ensure guest satisfaction Requirements: Excellent customer service skills Strong communication and interpersonal abilities Attention to detail and problem-solving skills Ability to work in a fast-paced environment Previous experience in a customer-facing role is a plus Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
    $20k-26k yearly est. Auto-Apply 44d ago

  • Guest Service Representative

    Home2 Suites By Hilton Columbia/Ft Jackson, Sc

    Guest service representative job in Columbia, SC

    Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $20k-26k yearly est. Auto-Apply 60d+ ago

  • Hotel Guest Service Representative

    Country Inn & Suites 4.0company rating

    Guest service representative job in Columbia, SC

    Full-Time and Part-Time Positions Open Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, answering telephones and exceeding guest expectations. Ensure guest's completely satisfied prior to departure. Job Duties: Maintains an inventory of vacancies, reservations and room assignments. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Complete daily check list. Knows room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Coordinates guest room maintenance work with the engineering and maintenance division. Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. Knows daily activities and meetings taking place in the hotel. Reports any unusual occurrences or requests to the manager or assistant manager. Manages and resolves all guest complaints in a professional and courteous manner. Processes guest check-outs and handles monetary transactions. Maintains customers' privacy. Maintains a high level of professional appearance and demeanor. Performs other duties as assigned. Qualifications High school diploma or equivalent. Ability to communicate with public, hotel staff, and management in a professional manner. Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information. Ability to learn safety, emergency, and accident prevention policies and procedures. Skilled in the use of front office equipment. Knowledge of proper telephone etiquette. Ability to work a flexible schedule, including weekends and holidays. Additional Information All your information will be kept confidential according to EEO guidelines. Pay based on qualifications.
    $21k-25k yearly est. 18h ago

  • PT Guest Support GRM

    Miracle Hill Ministries 3.2company rating

    Guest service representative job in Greenville, SC

    Miracle Hill Ministries is South Carolina's largest and most comprehensive provider of homeless services. At our core, we exist to serve people experiencing homelessness-physically, emotionally, and spiritually. We share the Good News of Jesus with them as they move toward independence, stability, and healthy relationships. Summary / Purpose of Position: Maintains and promote a healthy, nurturing Christian environment in the facility by sharing the Gospel and providing Guest Support services. Assists with ensuring the facility operates in a safe and secure manner. Essential Duties and Responsibilities: Include the following; other duties may be assigned to meet the program needs Have a willingness to share the good news of Jesus Christ, give a personal testimony and pray with/for those served by the ministry. Be comfortable and willing to lead a guest to the Lord Models vulnerability to the guests when appropriate Serve Guests residing in the facility Responds appropriately to emergencies Provides access to Guest medications in accordance with ministry protocol Maintains written materials necessary for the orderly provision of services Ensures Guest compliance with resident guidelines, policies and procedures Interacts with Guests by providing encouragement and support Attends staff and supervisory meetings as required Attends staff training as required Performs specified daily household tasks Conducts room inspections, locker searches, for cleanliness and contraband Performs special assignments and additional duties as assigned by director. Examples of assignments are: Intake Coordinator for new guests entering facility; Household cleaning; safety coordinator; facility security. Be willing to pursue higher formal education Performs random drug screenings and documents results in accordance with protocol Fosters positive working relationships with Guests, Staff, Volunteers and Referring agencies Supervisory Responsibilities: Responsible for some aspect of facility operations as identified by the Director Supervises Guests in recreational and other program related activities Responsible to participate in guest evaluation and correction Assume specific administrative duties in the absence of and as authorized by the director Qualifications: Education or equivalent experience: HS Diploma Experience using Microsoft Office preferred Possess good oral and written communication skills Possess the ability to speak the truth in love while accurately interpreting communication in relationship If applicant is in addiction recovery, a minimum of 2 years clean and sober unless otherwise recommended by Miracle Hill staff Religious: As an evangelical Christian ministry, Miracle Hill values its rights under federal law to hire individuals who share the Christian faith and the ministry's doctrinal beliefs. To be considered for employment, ALL APPLICANTS MUST read and agree with our Doctrinal Statement and Employment Qualifications (scroll down on page to see qualifications).
    $19k-27k yearly est. 10d ago

  • Guest Service Representative

    Myrtle Beach North 4.2company rating

    Guest service representative job in Myrtle Beach, SC

    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $11.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $11 hourly Auto-Apply 60d+ ago

  • Guest Service Agent

    RMC Resort Management

    Guest service representative job in Hilton Head Island, SC

    Join RMC Resort Management as a Full-Time Guest Service Agent and embark on an exhilarating journey in the heart of beautiful Hilton Head Island! This onsite opportunity invites recent graduates and young professionals to dive into a vibrant work environment that thrives on customer-centricity and innovation. You'll be the face of our resort, connecting with guests and solving their needs while honing your skills in a high-performance team. The pay ranges from $18 to $20 per hour as you step into an energetic culture that encourages personal growth and adventure. Immerse yourself in a role that promises not just a job, but a gateway to a rewarding career while making lasting connections. You can get great benefits such as Medical, Dental, Vision, 401(k), Competitive Salary, Paid Time Off, Snack/Drink Room, and Employee Discounts. Unleash your potential and make waves in the hospitality industry-apply today! A little about us RMC Resort Management is where excellence in property management has been our hallmark for over 30 years. As a locally owned and independent resort management company headquartered on the beautiful Hilton Head Island, we pride ourselves on delivering innovative management services, passionate leadership, and unparalleled value to our clients. Our solid reputation, built over decades of proven success, stands as a testament to our commitment to quality and client satisfaction. At RMC Resort Management, our unique management structure and hands-on executive business model ensure that your property receives constant, personalized attention from the most experienced and qualified professionals in the industry. With RMC, you benefit from a comprehensive approach that guarantees no excuses, only results. Trust us to enhance the value and appeal of your resort property with the meticulous care and dedication that only a local expert with a long-standing presence in the community can provide. Make a difference as a Guest Service Agent As a Full-Time Guest Service Agent at RMC Resort Management, you will be at the forefront of crafting unforgettable experiences for our guests. Your day will kick off with a warm welcome as you greet arrivals, ensuring a smooth and efficient check-in/check-out process. You will be the go-to resource for guest inquiries, expertly providing detailed insights into our resort amenities, exciting activities, and local attractions, all designed to elevate their stay. With a commitment to outstanding customer service, you'll handle requests and concerns with professionalism, aiming for timely resolutions. Moreover, you'll collaborate seamlessly with housekeeping, maintenance, and various departments to ensure every detail is attended to with excellence and integrity. Join our dynamic team and leave a lasting mark on the hospitality landscape! What matters most To thrive as a Full-Time Guest Service Agent at RMC Resort Management, you'll need a blend of strong interpersonal and communication skills, allowing you to connect with guests and address their needs effectively. Problem-solving abilities are essential for swiftly resolving guest inquiries and ensuring satisfaction. A customer-centric mindset will help you prioritize guests' experiences while maintaining a positive attitude in all interactions. Additionally, being organized and detail-oriented will contribute to your success in coordinating with various departments, ensuring a seamless flow of service. Flexibility and adaptability are crucial in our fast-paced environment, where no two days are alike. With a passion for hospitality and an eagerness to learn, you'll be well-equipped to deliver excellence and make a meaningful impact in our energetic team. Join us! If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!
    $18-20 hourly 60d+ ago

  • Guest Services Agent

    Avocet Hospitality Group

    Guest service representative job in Folly Beach, SC

    Job Description Do you want to work at an island escape with 24/7 ocean views, frozen drinks, fresh coastal cuisine, and blissed-out beach vibes? Submit your application for our Guest Services Agent opening and find out what it truly means to be a part of the Tides Folly Beach team. Compensation: $17.00 per hour Location: 1 Center St, Folly Beach, SC 29439 MAIN DUTIES AND RESPONSIBILITIES: Register guests and assign rooms. Accommodates special requests whenever possible. Assist in pre-registration and blocking of rooms for reservations. Thoroughly understand and adhere to proper credit and cash handling policies and procedures, bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. Understand room status and room status tracking. Know room locations, types of rooms available, and room rates as well as the activities and services of the property. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Communicate services and amenities of the hotel to guests. Coordinate room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms, keeping room status reports up to date and coordinate requests for maintenance and repair work. Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary. Know cancellation procedures. Maintain guest room key storage, and maintain and supervise access to safe deposit boxes. File room keys (only for manual room key hotels) Know how to use front office equipment. Process guest check-outs. Perform cashier related functions like posting charges to guest accounts. Use proper telephone etiquette. Use proper mail, package, and message handling procedures and record details in the courier Mail Register. Advise guests of any messages, mail, faxes, etc. received for them. Issue parking passes. Obtain proper identification for tax-exempt guests and attach the form to the registration card. Direct Bell Person to escort guests and transport their luggage to the room. Read and initial the pass-on log and bulletin board daily. Be aware of daily activities and meetings taking place in the hotel. Attend department meetings. Report any unusual occurrences or requests to the manager or assistant manager. Know all safety and emergency procedures, and are aware of accident prevention policies. Maintain the cleanliness and neatness of the front desk area. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. SUPERVISORY RESPONSIBILITIES: NONE JOB REQUIREMENTS: Education: High school graduate or equivalent. Must speak, read, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel. Experience: Prior hotel-related experience desired. Skills: To ensure success as a guest service agent, an individual should be customer-centric and have good listening skills. Possess good problem-solving skills with attention to detail. Ability to demonstrate effective communication skills and should be extremely well organized and behave in a professional manner. Willing to take on additional responsibilities whenever there is a need, and should be able to build a professional and healthy relationship with team members as well as customers. Comfortable working in a team environment and should be able to motivate others to deliver quality services to their guests. Possess good marketing skills to promote the services of their hotel, thus leading to better business. WORKING CONDITIONS: The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equipment to Be Used: Phone, computer, two-way radio, printer/scanner/copier. Physical & Mental Requirements: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds. Work Environment: Achieving results by having fun Positive Values Relaxed, yet productive atmosphere Commitment to Excellence Open and Honest Communication Cooperation, Support and empowerment Positive reinforcement High accountability EOE / DFWP
    $17 hourly 7d ago

  • Guest Service Agent

    Westin Poinsett Greenville

    Guest service representative job in Greenville, SC

    Job Description Job Title: Front Desk Agent (PM Shift) Department: Front Office Reports To: Front Office Supervisor / Front Office Manager FLSA Status: Hourly / Non-Exempt The Front Desk Agent serves as the first and last point of contact for guests at The Westin Poinsett Greenville. This role is responsible for delivering exceptional, brand-standard guest service while performing front desk operations including check-ins, check-outs, reservations, billing, and guest assistance. The ideal candidate demonstrates professionalism, attention to detail, and a strong commitment to hospitality excellence. Essential Job Functions Greet guests warmly and professionally upon arrival and departure Perform guest check-in and check-out procedures accurately and efficiently Process reservations, room assignments, room changes, and special requests Handle cash, credit card transactions, and billing inquiries with accuracy Answer and route incoming calls in a courteous and timely manner Address guest concerns promptly and escalate issues as appropriate Maintain knowledge of hotel services, amenities, and local attractions Communicate effectively with Housekeeping, Maintenance, Bell/Valet, and Leadership Maintain a clean, organized, and professional front desk area Adhere to Marriott and Westin brand standards at all times Follow all hotel policies, safety procedures, and confidentiality requirements Required Qualifications High school diploma or equivalent required Previous hotel front desk or customer service experience preferred Strong verbal and written communication skills Excellent guest service and problem-solving abilities Ability to multitask in a fast-paced hospitality environment Basic computer skills and ability to learn property management systems (PMS) Professional appearance and demeanor required Schedule Requirements (Required) Must be able to work 3:00pm - 11:00pm Rotating days, including weekends and holidays Reliable attendance and punctuality are essential Physical Requirements Ability to stand for extended periods Ability to lift up to 25 pounds occasionally Ability to bend, reach, and move throughout the front desk area Core Competencies Guest-focused mindset Attention to detail Dependability and accountability Teamwork and collaboration Professional communication
    $22k-28k yearly est. 1d ago

  • Front Desk/Guest Service Agent

    Lexima

    Guest service representative job in Charleston, SC

    Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
    $21k-27k yearly est. 22d ago

  • Guest Services Agent

    Spinnaker Resorts 3.5company rating

    Guest service representative job in Hilton Head Island, SC

    WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia - Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration. An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company's exceptional customer service and dedication to our owners and guests. As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible. Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team? JOB DESCRIPTION SUMMARY The Guest Services Agent will deliver outstanding customer service to our owners and guests and is responsible for upholding SDC Property's standards and practices. The Guest Services Agent will provide meaningful and positive interactions with guests from the phone, during check-in, throughout the duration of the stay and finally to the conclusion during the check-out process. DUTIES AND RESPONSIBILITIES Participate in daily operations of the Front Desk, including but not limited to the front desk check list, answering phone calls, checking guests in and out, and creating positive and helpful interactions with our owners and guest. Know the general roles and responsibilities of corporate departments, manager, and directors. Support our “guest service approach” by ensuring guests are called from the wait list for early check-in as soon as possible. Follow all ADA rules as they pertain to Service Animals. Provide detailed work orders through HotSOS along with exceptional follow-up to all guests requiring this service. Ensure safety and security for all our guests and owners. Ensure all cash is secure at the front desk. Ensure package handling and check requests are done following proper procedures. Have knowledge of the RCI and II exchange process, ownership, inventory, and rental types to include 3rd party intermediaries along with booking rules and processes in order to better assist our guest and owners. Provide constant communication with the marketing team with regards to tour guests experiencing any issues. Have complete understanding of Golf privileges. Communicate clearly and precisely with both owners/guests and interdepartmentally. Be informative and suggestive with good local area knowledge and general information about our properties. Accurately check in guests and provide them with a positive start to their vacation experience. Post payments to guest folios, ensuring that the guests have paid for their stay prior to checking in, that all assessment dues are collected and obtain appropriate authorizations for incidentals. Give a professional and warm farewell to our guests. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED High School Diploma or GED Neat clean appearance, warm, welcoming, friendly, and outgoing personality. Good Computer skills including Microsoft Office, Microsoft Excel, email, and general computer skills. Verbal and written communication skills for interaction with owners, guests, vendors, employees, and the public, using tact and poise. Follows directions with accuracy and positive attitude. On time for scheduled shifts and always shows up for work. BENEFITS (if eligible) Weekly Pay and Direct Deposit Health Insurance (Medical/Vision/Dental) Company-Paid Life Insurance Paid Time Off (PTO) Program Paid Vacation and Holiday Pay 401 (K) Retirement Plan with a Company Match (based on eligibility) Employee Wellness Programs Fitness Center Reimbursement Ongoing Professional Development Opportunities Employee Family & Friends Discounted Stays Various Employee Discounts (Local Businesses and National Retailers) Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party) Company-Supplied Uniforms and Equipment (Applicable Positions) Flexible Work Schedules
    $23k-28k yearly est. 29d ago

  • Guest Services Agent

    Naman Hotels

    Guest service representative job in Columbia, SC

    We are currently searching for the best and brightest in the customer service industry to fill our Customer Service Agent role. Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.
    $22k-27k yearly est. 60d+ ago

  • Guest Services Agent- Beach Properties of Hilton Head

    Towne Family of Companies

    Guest service representative job in Hilton Head Island, SC

    Essential Responsibilities: Handle telephone, email, internet and ‘in person' inquiries efficiently and politely Exceed our customers' expectations by delivering service in a professional, knowledgeable and accommodating way Remain calm, patient and polite if receiving customer feedback Maximize revenue by converting inquiries, recognizing business prospects, and taking every opportunity to upsell Liaise with all departments to ensure the best service is provided to our customers Ensure that all work meets company standards; all paperwork must be accurate and complete, including booking information and payment details General administrative duties Maintain positive working relationships with guests, vendors, other employees, etc. Work closely with team members and other departments to ensure that Beach Properties of Hilton head is the best it can be Ensuring guest service standards are met during arrival, departure, and during any other contact with guests. Navigating and managing guest issues during their stay Reporting guest issues accurately in Breezeway and to the appropriate department for resolution Minimum Required Skills & Competencies: Upbeat and positive attitude Professional, honest, reliable and trustworthy Confident, self-motivated and demonstrate a passionate commitment to the business Excellent communication skills, both verbal and written Ability to work in a high pressurized environment Highly organized Strong ability to multi-task Natural ability to sell products enthusiastically Ability to work weekend rotations Desired Skills & Competencies: Minimum of (2) two years' experience in the vacation rental industry Experience with Track and Breezeway (or similar programs) Physical Requirements: Express or exchange ideas by means of the spoken word via email and verbally. Exert up to 40 pounds of force occasionally, use your arms and legs, and sit most of the time. Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation. Subject to internal and external environmental conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities. #LI-DNI
    $21k-27k yearly est. 13d ago

  • Guest Services Agent

    Fripp Island Hospitality

    Guest service representative job in Islandton, SC

    Join the Team at Fripp Island Golf & Beach Resort! Discover the simple, seaside serenity of one of South Carolina's most beautiful island destinations. At Fripp Island, we believe it takes passionate, guest-focused people to bring our experience to life-and we'd love for you to be part of it. Why You'll Love Working Here Access to resort amenities Food & merchandise discounts Direct beach access Employee referral program Paid holidays Health, dental, vision, life insurance & PTO (full-time) 401(k) Year-round employment Guest Service Agent - Full Time Help create memorable moments for our members and guests! As a Guest Service Agent, you'll be the friendly face of the resort-assisting with reservations, answering questions, resolving concerns, and promoting everything our island has to offer. This role requires a positive attitude, strong communication skills, and the ability to thrive in a fast-paced, guest-focused environment. Nights, weekends, and holidays are required. What You'll Do Serve as the primary point of contact for guest information Handle room and amenity reservations while upselling resort offerings Respond to inquiries and concerns with professionalism and genuine care Verify guest information and process payments Maintain a clean, organized workspace Answer phones and relay messages promptly Coordinate with other departments to resolve issues Open/close the Guest Services office and complete daily reports Assist with administrative tasks as needed Follow all resort policies, procedures, and safety standards What You Bring Excellent verbal and written communication skills Basic computer proficiency (Microsoft Office) Customer service, hospitality, or sales experience preferred Flexible availability including evenings, weekends, and holidays High School Diploma or GED Reliable transportation, valid driver's license Ability to pass a background check and drug screening Ability to sit/stand for extended periods and lift up to 25 lbs Comfortable working indoors and outdoors in varying weather conditions Compensation $14.85 per hour + commissions.
    $14.9 hourly 60d+ ago

  • Guest Service Representative

    Mt Pleasant 4.6company rating

    Guest service representative job in Charleston, SC

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $21k-24k yearly est. Auto-Apply 60d+ ago

  • Guest Service Agent

    RMC Resort Management

    Guest service representative job in Hilton Head Island, SC

    Job Description Join RMC Resort Management as a Full-Time Guest Service Agent and embark on an exhilarating journey in the heart of beautiful Hilton Head Island! This onsite opportunity invites recent graduates and young professionals to dive into a vibrant work environment that thrives on customer-centricity and innovation. You'll be the face of our resort, connecting with guests and solving their needs while honing your skills in a high-performance team. The pay ranges from $18 to $20 per hour as you step into an energetic culture that encourages personal growth and adventure. Immerse yourself in a role that promises not just a job, but a gateway to a rewarding career while making lasting connections. You can get great benefits such as Medical, Dental, Vision, 401(k), Competitive Salary, Paid Time Off, Snack/Drink Room, and Employee Discounts. Unleash your potential and make waves in the hospitality industry-apply today! A little about us RMC Resort Management is where excellence in property management has been our hallmark for over 30 years. As a locally owned and independent resort management company headquartered on the beautiful Hilton Head Island, we pride ourselves on delivering innovative management services, passionate leadership, and unparalleled value to our clients. Our solid reputation, built over decades of proven success, stands as a testament to our commitment to quality and client satisfaction. At RMC Resort Management, our unique management structure and hands-on executive business model ensure that your property receives constant, personalized attention from the most experienced and qualified professionals in the industry. With RMC, you benefit from a comprehensive approach that guarantees no excuses, only results. Trust us to enhance the value and appeal of your resort property with the meticulous care and dedication that only a local expert with a long-standing presence in the community can provide. Make a difference as a Guest Service Agent As a Full-Time Guest Service Agent at RMC Resort Management, you will be at the forefront of crafting unforgettable experiences for our guests. Your day will kick off with a warm welcome as you greet arrivals, ensuring a smooth and efficient check-in/check-out process. You will be the go-to resource for guest inquiries, expertly providing detailed insights into our resort amenities, exciting activities, and local attractions, all designed to elevate their stay. With a commitment to outstanding customer service, you'll handle requests and concerns with professionalism, aiming for timely resolutions. Moreover, you'll collaborate seamlessly with housekeeping, maintenance, and various departments to ensure every detail is attended to with excellence and integrity. Join our dynamic team and leave a lasting mark on the hospitality landscape! What matters most To thrive as a Full-Time Guest Service Agent at RMC Resort Management, you'll need a blend of strong interpersonal and communication skills, allowing you to connect with guests and address their needs effectively. Problem-solving abilities are essential for swiftly resolving guest inquiries and ensuring satisfaction. A customer-centric mindset will help you prioritize guests' experiences while maintaining a positive attitude in all interactions. Additionally, being organized and detail-oriented will contribute to your success in coordinating with various departments, ensuring a seamless flow of service. Flexibility and adaptability are crucial in our fast-paced environment, where no two days are alike. With a passion for hospitality and an eagerness to learn, you'll be well-equipped to deliver excellence and make a meaningful impact in our energetic team. Join us! If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!
    $18-20 hourly 1d ago

  • Guest Services Agent

    Naman Hotels

    Guest service representative job in Orangeburg, SC

    We are currently searching for the best and brightest in the customer service industry to fill our Customer Service Agent role. Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.
    $22k-27k yearly est. 60d+ ago

Learn more about guest service representative jobs

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What are the top employers for guest service representative in SC?

Nothing Bundt Cakes
Extended Stay America
ESa
Hotel Equities

Country Inn Asheville

Mt. Pleasant Elementary School

Spartanburg County

Home2 Suites By Hilton Columbia/Ft Jackson, Sc

Top 10 Guest Service Representative companies in SC

  1. Nothing Bundt Cakes

  2. Extended Stay America

  3. ESa

  4. Hotel Equities

  5. Country Inn Asheville

  6. Mt. Pleasant Elementary School

  7. Spartanburg County

  8. Home2 Suites By Hilton Columbia/Ft Jackson, Sc

  9. MUSC (Med. Univ of South Carolina

  10. Towneplace Columbia Northwest/Harbison

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