Guest service representative jobs in Wayne, NJ - 1,491 jobs

Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/ Values; Standards and Expectations, and Arch Amenities Group Brand Standards. Adheres to policies of the Front Desk, Reservations, Instructor, Hotel, Facility, Equipment

Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where they can build relationships and exceed customer expectations.

The Front Desk Representative manages the front desk daily operations and as the first point of contact, plays a key role in creating a positive first impression on our guests. Must be able to work from the Main location (Queens) and the Branch location (Midtown East) $20.50 per hour RESPONSIBILITIES Manage and direct incoming calls. Welcome visitors and staff. Check in prospects with appointments. Make/change/manage appointments. Provide information about the school, locations, addresses, and hours of operation. Ensure that prospective students are provided with expeditious and professional service. Direct students and visitors to the appropriate office or location. Coordinate with the facilities team to ensure the lobby area is clean and neat. Perform clerical duties such as data entry, filing, photocopying and scanning. Maintain logs. Collaborate with other departments to support student success. Run daily reports using Salesforce, Excel and other platforms. Ensure that the area has all the needed supplies and materials and that the equipment is working properly. Sort and distribute daily mail and handle outgoing mail. Update appointment statuses in school systems. Adhere to safety and security protocols. Attend meetings and participate in professional development activities. QUALIFICATIONS Minimum 1-year front office experience in a high-volume environment. Post-Secondary Education experience a plus. High School Diploma or Equivalent. * The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.

Under the direction of the Supervisor-In-Charge provide the first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit plazas. Check all parking equipment and areas for condition and serviceability. **Pay: $25.54/hr** + _The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data._ **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM's benefits, ABM Employee Benefits | Front Line Team Members (******************************************************************************************************************** (Programa de Beneficios de ABM) **Responsibilities** + Must master all of the job functions and responsibilities of the cashiers, supervise them, and render such advice and training to them as necessary. + Supervisors should be prepared to work any assign posts given to them at any point. + Possess significant computer training to enable him/her to train new supervisors and to correct problems that may result from malfunctioning of the equipment or its improper use. + Must be in communication with patrons and be able to solve a patron's problem at entry lanes, exit lanes and pre-paid stations. + Do not leave assigned post unattended without prior approval from the SIC. + Must be able to understand and use the Revenue Control system. + Under the direction of the Supervisor-In-Charge provide the first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit plazas. + Check all parking equipment and areas for condition and serviceability. Note cleanliness, rubbish, broken glass, condition of time clock, doors, windows, instruction cards and sheets and all equipment. Note deficiencies and corrective action in supervisor's log. + Check accuracy of time stamped by all time clocks at least once during assigned shift. + Conduct field inspections on a regular basis and report deficiencies to the Supervisor-In-Charge where the Port Authority corrective action is required. Submit reports to supervisor-In-Charge and/or Operations Managers as conditions warrant. + Physically inspect company vehicles for cleanliness and damage, and report findings to SIC for corrective action. + Supervise elevators, escalators at locations if required to satisfy operational needs. **Qualifications** + 18 years of age or older. + Valid driver's license + 24/7 operation - Able to work a flexible schedule + Standing/walking up to 8 hours in all weather conditions **Preferred Qualifications** + Customer Service Experience + One year of lead or supervisory experience REQNUMBER: 141644 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

Job Title : Customer Service Representative Duration : 2+ months contract (Possible extension ) Education : High school degree Shift Details : M-F schedule 9A-5P Job Description: • Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends. • Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support. • They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support. • The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.

This role is called a Mood Lifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate. What is a Mood Lifter, you ask? Mood Lifters are the people who greet each o Front Desk Associate, Front Desk, Associate, Instructor, Hotel

Nighttime Welcome Wagon: Greet guests with warmth and efficiency during the overnight shift (11 PM 7 AM). Handle check-ins, reservations, and those quirky late-night questions like a pro. Master of Midnight Math: Own the Night Audit! Balance the bo Night Auditor, Auditor, Night, Audit, Retail

Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. **Responsibilities** **CUSTOMER SERVICE** · Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships **MAIL/PACKAGES/POUCHES** · Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations · Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable) · Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames · Log outgoing and incoming items as required and review for accuracy/completeness **SUPPLIES/COPYING/FAXING/ADMINISTRATION** · Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers) · Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc · Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs · May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings · Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary · Prepare monthly production and volume reports in order to measure productivity and prepare billing charges · Performs other administrative duties from inserting, copying and photocopying to faxing as needed **May possibly perform any of the following functions at the direction of the Site Manager:** · Set up and maintain client's kitchen areas and conference rooms, order food and make coffee · Provide reception work such as answering telephones, taking messages and greeting visitors · Move boxes, supplies or furniture; replace light bulbs · Document scanning · Prepare outgoing items for shipping · Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site · Additional duties as assigned **Qualifications** + High school Diploma or equivalent + 2-5 years' experience working in a mailroom or professional office environment + Knowledge of metering, weighting, logging and other shipping procedures + Proficiency in computer skills preferred + Ability to perform routine and some complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) + Excellent customer service, professional attitude and appearance are a must + Ability to work overtime & meet deadlines **PHYSICAL DEMANDS** + Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking. + May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs + May occasionally lift up to 50 lbs + Frequent use of hand and foot controls + May occasionally need to climb stairs **What We Offer:** Competitive pay & benefits! Comprehensive training and development programs that prepare employees to advance from within. A company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide! **_Come Join Our Team!_** **Job Locations** _US-NY-NEW YORK_ **Posted Date** _2 days ago_ _(1/13/2026 2:46 PM)_ **_Requisition ID_** _2026-20606_ **_\# of Openings_** _1_ **_Category (Portal Searching)_** _Customer Service/Support_ **_Position Type (Portal Searching)_** _Regular Full-Time_ **_Minimum Salary_** _USD $27.74/Hr._ **_Maximum Salary_** _USD $27.74/Hr._ **_Fixed Salary_** _USD $27.74/Hr._ Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement. Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.

Essential Duties and Responsibilities Always treat guests with courtesy and respect in a variety of situations. Must maintain standards of 5-star service Must maintain honesty and integrity To be mindful of the importance of personal hygiene and grooming. Adhere to the property's Health and Safety guidelines. Ability to work under pressure and in a fast-paced environment. Check-in, checkout and produce player's club cards for hotel guests in a confident, professional, and friendly manner. Initiate call back after check-in to ensure guest is satisfied with accommodations as well as offer any assistance. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Call back and follow up with guest on any requests that come through the front desk to ensure that they are satisfied. Provide gracious and efficient telephone service as it relates to general PBX services.  Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. Review arrivals noting special requests and blocking rooms as necessary for VIP's and group arrivals. Complete all items as listed on shift checklists. Enroll Guests into World of Hyatt / Enroll Guests into Genting rewards during check-in process Provide guest welcome amenity at check in Book future reservations upon Guest Request Carry Radio on you at all times, with Hotel Ear Piece Ensure proper credit card procedures are followed based on PCI compliance guidelines. Enter guest requests and complete orders on Hotsos Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. Hotel history and neighborhood knowledge All room types, numbers, layout, décor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Schedule daily group activities. Advise guest of any messages, mail, faxes, etc. received for them and hand them to the guest if they come    directly to the front desk. Communicate service and amenities of the hotel to guests. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Input, update and maintain guest profile and history, which includes but not limited to guest preferences and alerts. Flexibility to carry out job responsibilities of other positions within the front office, such as PBX operator, bell person, and door person, upon request by the manager. Take, record and relay messages accurately, completely and legibly. All guest issues should be communicated to a manager, and immediately logged. Offer detailed information on the voice mail system to callers and guests wishing to leave messages. Accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver) immediately, and follow-up with relative departments after completion. Meet with departing Front Desk Host to review business status, log-book and follow-up items. Provide Concierge service - fluent knowledge of property and local restaurants, special events, city attractions, and guest amenities when necessary. Knowledgeable of property's fire and emergency procedures. Any additional duties as directed by management. Ability to utilize the property management system Cover Night Audit, when needed. Job Requirements: Behavioral standards that all team members will be held accountable to: Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Ability to accurately compute and manipulate mathematical calculations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger. Demonstrates consistent regard and dedication to guests, vendors, colleagues and the company by being engaged, interested and productive. Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the company's success. Puts guest at forefront of all decisions Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once. Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays) High school graduate. Previous hotel experience. Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public. Good communication skills Guest service oriented Ability to function in a noisy, hectic, and crowded environment Ability to handle numerous duties simultaneously Ability to adapt under stress, flexible Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission Oral and written proficiency in the English language. Maintain up to date property knowledge. Essential Physical Abilities Endure various physical movements throughout the work areas, such as removing guest luggage to/from all types of vehicles and guest rooms. Ability to grasp, push or pull heavy loads, and lift and/or carry or otherwise move packages, boxes and luggage weighing up to 75 lbs. continuously throughout shift. Ability to stand, walk and/or sit and continuously perform essential job functions. Sufficient manual dexterity in one hand to be able to load and unload luggage. Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property. Work/Educational Experience Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations Prior experience in guest services preferred Salary: $31.4800 - $35.4100

City, State:North Bergen, New JerseyPay range: $16-$17 per hour Title: Guest Service Agent FLSA: Exempt/Non-Exempt Status: Part-time, full-time, seasonal, on-call. Reports to: Front Office Manager Pay Range: Enter hourly rate range or salary range depending on position Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties: Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and make change for guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide necessary instructions to bell attendants. Review accounts and charges with guests during the check-out process. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest-reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills to interact effectively with guests and staff. Proficiency in using property management systems and basic office software (e.g., Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem-solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records. Ability to work independently and follow established hotel policies and procedures. Work Environment: Primarily indoor work within the hotel's front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule , including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-10-05 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guests during the arrival and departure experience, phone interactions as well as general requests from guests. Be well versed in promotions, events, pricing, and sales strategy to meet the guest's request. Efficiently handles all payments received. Ensures key control as well as other systems and procedures are in place and followed for guest safety and security. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. QUALIFICATIONS: Previous customer service experience. Excellent computer and typing skills are required. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

"The world is yours with Meliá" Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family. It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step. Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed. GUEST SERVICE AGENT INNSiDE MELIA New York "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? In a company as large as your world, all that is missing is YOU. Essential Duties: * Check-in and check-out hotel guests in a timely and professional manner. * Process all payments according to established procedures. * Welcome guests in a friendly, prompt and professional manner. * Register guests, issue room keys, and provide information on hotel services and room location. * Answer telephones in a prompt and courteous manner. * Up-sell rooms, when possible, to maximize hotel revenue. * Accurately process all credit card transactions in accordance with established procedures. * Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. * Respond appropriately to guest complaints. * Direct any guest requests to the appropriate departments and/or our service application. * Make appropriate service recovery gestures in order to ensure total guest satisfaction. * Book guest reservations for individuals that are requested either by phone or from within the hotel. * Process cancellations, revisions, and information updates on changes. * Perform other duties as assigned. * Be an Ambassador of our Meliá Rewards loyalty program (sign up, grant benefits and redeem points). Customer Experience: * Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department. * Ensure the customer's experience and personalize their stay, anticipating their needs and exceeding their expectations. * Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found. * Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them. * Support their manager with the Sensory Architecture established for their areas. General Duties * Know your work schedule and follow it with a high degree of reliability. * Promote and apply teamwork skills at all times. * Maintain a clean, neat, and orderly work area. * Utilize protective equipment, when applicable. * Promote the hotel through goodwill, courtesy, and a positive attitude. * Continue to learn and grow in your position. * Comply with hotel policies, procedures, uniform and grooming standards. This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V Minimum Requirements: * Front Desk/Guest Services Agent experience at a hotel/resort preferred * Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays * Must be able to read, write and speak English. Other languages preferred. * Ability to understand guests' service needs. * Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time. * Ability to focus on details. * Ability to work cohesively with co-workers as part of a team. Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available. SALARY RANGE: $23 per hour At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page. If you want to be "Very Inspiring People", follow us on: INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

The Guest Services Agent is responsible for the end to end customer care for all guests at Battery Park, Liberty State Park, Liberty, and Ellis Island, depending on where the individual is assigned. The Guest Services Agent provides guests with boat schedules, ensures proper line management, crowd control, fields all possible guest questions, provides orientation and acts as a guest liaison for the company. The individual is also responsible for exemplary customer servicing, serving as the face of the company. Duties and Responsibilities: Accurately handle cash, credit card and mobile payment options when handling ticket sales as required. Sell and promote ticket options to visitors in an efficient and friendly manner. Process will call orders as well as pass packages. Responsible for line management and ensuring that guests are notified ahead of time of their options. Responsible for providing guests with orientation and ensuring that they are on the right lines. Must provide guests with exemplary customer service while still expediting the boarding process. Interact as needed with NPS and all other staff on the islands. Responsible for the preparation of guest service reports, synthesizing customer comments and reporting general servicing issues to management. Responsible for ensuring proper schedules and signage are posted and updated. Responsible for ensuring guests get to their destination and that all guests have disembarked from the islands at the end of the day. Responsible for all customer responses as directed by Ticket Sales Supervisor/Guest Service Manager. Regular attendance in conformance with the standards, which may be established by Statue Cruises from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Statue Cruises rules and regulations. Employees who violate Statue Cruises rules and regulations will be subject to disciplinary action, up to and including termination of employment. Additional job duties as assigned Requirements & Qualifications: One plus years in customer care of guest servicing preferred. Possess strong verbal skills and is comfortable working with people. Requires outstanding communication skills and organizational skills. Basic mathematical skills are also required. Basic computer literacy, able to operate Word, Excel, etc. Flexibility to work evening, weekend and holiday hours.

The Guest Relations Specialist position offers a unique opportunity for individuals seeking hands-on experience in the hospitality industry. Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that every guest's stay is exceptional. This role provides a platform to learn, grow, and make a significant impact in the luxurious environment of the hotel. Objectives: Guest Satisfaction: Assist in providing a seamless and personalized experience to guests, aiming to exceed their expectations and ensure their satisfaction. Operational Systems: Computer skills to learn and navigate SAP to assist with room allocation, upgrade, updating notes. Operate email and manage the Guest Review Management (Review Pro) /Incident Software (HUB). Concierge Services: Assist guests in providing information, recommendations, and booking services for guests, ensuring they have access to the best local experiences. Communication: Speak with others using clear and professional language; answer telephones using appropriate etiquette. Enhance communication skills by interacting with guests, addressing their needs, and ensuring prompt resolution of any issues or concerns. Problem-Solving: Develop the ability to quickly identify and resolve guest complaints or issues to maintain a positive atmosphere. Cultural Awareness: Gain a deeper understanding of cultural sensitivities and expectations to ensure international guests feel comfortable and respected. VIP Services: Support the special needs of VIP guests, including creating VIP Arrivals list and arranging / assist with delivering amenities, reservations, and personal touches to create an unforgettable experience. Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays. Property Knowledge: Acquire in-depth knowledge of the hotel's facilities, services, and local attractions to provide guests with accurate information. Team Collaboration: Work closely with various hotel departments, such as Front Office, Housekeeping, F&B, and Engineering to coordinate guest requests and ensure a seamless stay. Develop and maintain positive working relationships with others; support team to reach common goals.

Job Title: Guest Services Agent Job Summary: The Guest Services Agent at the Delta Woodbridge is the first point of contact for our Guests, setting the tone for their entire stay. The Agent delivers a warm, personalized, and seamless check-in and check-out experience while upholding the highest standards of hospitality and discretion. The role is critical in creating lasting impressions and exceeding Guest expectations at every touchpoint. Job Duties and Functions: Greet Guests with genuine warmth and professionalism upon arrival Perform all check-in and check-out procedures efficiently and accurately Handle Guest inquiries, requests, and concerns promptly and effectively Maintain a strong knowledge of hotel services, amenities, local attractions, and dining options to offer personalized recommendations Communicate effectively with all departments to ensure Guest needs are met seamlessly Process payments and manage billing in accordance with hotel policies Maintain the front desk area and lobby in pristine condition Assist with concierge services, transportation arrangements, and special requests Uphold the confidentiality and privacy of all Guests and their information Anticipate Guest needs and proactively address them to enhance the overall experience Handle VIP Guests and special accommodations with the utmost attention to detail and discretion Required Skills, Experience and Knowledge High School Diplomas or GED Minimum of 1 year experience in a front desk or Guest-facing role, preferably in a luxury or boutique hotel environment Exceptional interpersonal and communication skills Strong organizational abilities and attention to detail Proficiency with property management systems (PMS); knowledge of FSPMS or similar systems a plus Ability to multitask in a high-pressure environment while maintaining poise and professionalism Availability to work flexible hours including weekends, evenings, and holidays A polished appearance and a genuine passion for delivering exceptional Guest service Working Conditions / Environment The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Job Type: Full-Time Work Location: On-Site, In-Person Position Salary: $20.60 per hour Benefits: 401(k) 401(k) matching Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off Discounted Hotel Stays At the Delta Woodbridge we are committed to creating a world-class hospitality experience-not just for our Guests, but also for our team members.

Job Title: Guest Service Agent Department: Front Office Reports To: Front Office Manager, Assistant General Manager Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Primary Responsibilities: The major responsibility is to operate the functional areas of guest services, i.e., resolving guest complaints to the satisfaction of the guest; responding promptly to any guest request for service, using the hotel's computer system for reservations, scheduling, or other guest related services, and answering the hotel telephones courteously and efficiently. Maintains a “can do” and a “guests first” attitude at all times. Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations Attends scheduled training sessions within the hotel as dictated by the brand and the hotel management. Ensures adherence to procedures for guest and associate security and emergency procedures as established. Abides by established procedures for hotel accounting, credit control, handling of financial transactions, and security of monies. Requirements: Previous hotel Guest Service experience strongly encouraged. Must be willing to work a variety of AM/PM/overnight, weekend and holiday shifts Requires strong command of the English language to include speaking, reading and writing. Bilingual a plus. Requires strong organizational skills. Must be able to multi-task and work independently. Able be able to be on your feet/stand for long periods of time. Excellent people skills, listening skills, and an energetic personality. Meet/exceed customer and team expectations; a true desire to satisfy the needs of others in a fast paced environment Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc. Cash handling experience strongly desired. Able to lift, pull, or carry items weighing approximately 50 pounds Qualificiations: Education/Experience: High School Diploma or Equivalent Skills: Interpersonalskills, Computer aptitude, Communication, Organizational, and Customer serviceorientation

Job Title: Front Desk Department: Various Reports to: Site Director Job Type: Non-Exempt A new name and a compelling charter for a proven team of experts. Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity management entities, bringing together trusted leadership and innovative solutions. Arch Amenities Group proudly operates today with the vision to help maximize the potential of space and the well-being of people through a full spectrum of amenity management and consulting services for commercial and residential properties, including spas, fitness centers, meetings and events spaces, private clubs and communities, pools and more. Our mission: be a partner in creating and activating spaces, delivering exceptional wellness-centered experiences for customers through elevated service, innovative products and programming, and world class technology. The Arch in our name signifies the connections we forge between individuals to elevate amenities and experiences, spaces to their highest potential and between owners and operators to optimal engagement, utilization and revenue. Job Summary: The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness. Key Responsibilities: Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards. Adheres to policies of the facility and Arch Amenities Group. Reports any incident or accident to the Facility Manager. Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair. Maintains a monthly inventory of supplies and or products, when applicable. Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests. Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times. Greets each and every guest with a smile and direct eye contact. Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc. Uses time efficiently throughout shifts by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area. Keeps the area clear of clutter and personal effects. Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication books. Informs facility manager of any member, guest, or facility issues. Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable. Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable. Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events. Additional duties as assigned. Qualifications: High School diploma but college degree preferred. Customer service experience Previous experience handling money Excellent communication, customer service skills, and work ethic Efficient, well organized, and able to handle a variety of duties simultaneously Professional manner, discretion, and appearance Excellent verbal and written skills Energetic, enthusiastic and motivational Strong team player Proficient in appropriate computer skills and office equipment Ability to lift 25 lbs.Availability to work nights, weekends and holidays Availability to stand for long periods of time This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms Essential Function Seldom Occasionally Frequently Stationary Position -- Sitting or Standing X Active Position -- Walking, jogging, running X Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate X Climb/Balance -- Stairs, ladders, ropes, equipment, beams X Stoop/kneel/crouch or crawl -- Position self, move X Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information X See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess X Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less X Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more X Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. X DISCLAIMER The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position. Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. **Responsibilities** **CUSTOMER SERVICE** + Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships **MAIL/PACKAGES/POUCHES** + Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames + Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations + Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable) + Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames + Log outgoing and incoming items as required and review for accuracy/completeness **SUPPLIES/COPYING/FAXING/ADMINISTRATION** + Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers) + Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc + Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs + May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings + Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary + Prepare monthly production and volume reports in order to measure productivity and prepare billing charges + Performs other administrative duties from inserting, copying and photocopying to faxing as needed **May possibly perform any of the following functions at the direction of the Site Manager:** + Set up and maintain client's kitchen areas and conference rooms, order food and make coffee + Provide reception work such as answering telephones, taking messages and greeting visitors + Move boxes, supplies or furniture; replace light bulbs + Document scanning + Prepare outgoing items for shipping + Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site + Additional duties as assigned **Qualifications** + High school Diploma or equivalent + 0-1 year experience working in a mailroom or professional office environment + Some knowledge of metering, weighting, logging and other shipping procedures preferred + Some computer skills preferred + Ability to perform routine functions of most of the various equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding etc.) + Excellent customer service, professional attitude and appearance are a must + Ability to work overtime & meet deadlines **PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS** + Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking + May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs + May occasionally lift up to 50 lbs + Frequent use of hand and foot controls + May occasionally need to climb stairs **What We Offer:** + Competitive pay & benefits! + Comprehensive training and development programs that prepare employees to advance from within + A company focused on creating a positive work and client environment + Employee discounts on entertainment, products, and services nationwide! **_Come Join Our Team!_** **Job Locations** _US-NY-NEW YORK_ **Posted Date** _2 days ago_ _(12/19/2025 11:08 AM)_ **_Requisition ID_** _2025-20535_ **_\# of Openings_** _1_ **_Category (Portal Searching)_** _Customer Service/Support_ **_Position Type (Portal Searching)_** _Regular Full-Time_ **_Fixed Salary_** _USD $19.05/Hr._ Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement. Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.