Client Service Representative
Guest Service Representative Job In Waukesha, WI
Do you have a passion for delivering superior customer service while being a key player in the essential daily functions of a successful office? Our established financial service firm, Drake & Associates, in Waukesha, WI is looking for an experienced Client Service Representative. This individual will be responsible for a variety of pertinent tasks, allowing the financial advisor to focus on the continued growth of the business. The ideal candidate will have superior customer service skills, a strong work ethic, attention to detail, and enjoy working with clients daily. If you are looking for an opportunity to take the initiative to make a difference within the office, please apply today!
Our expectations are high, the compensation package is generous, our culture is a top priority, and we take care of our employees and customers. You will have ample support, coaching, and time to understand and master the various deliverables required.
The ideal candidate is happy where he/she is currently employed but is interested in a more self-directed work environment and responsibility. We would like to hire someone interested in a career, not a job, who wants to do the work and be recognized for a job well done. Flexibility and autonomy will require you to be very organized, detail-oriented, and efficient with a commitment to accuracy.
Minimum Requirements:
2+ years of experience in financial services preferred
Industry knowledge/experience is strongly preferred
Experience with Google Suite and/or MS Office and ability to learn new software quickly
CRM experience preferably with Salesforce
This position requires that you possess the following skills:
Superior communication skills
Strong organization skills
Attention to detail and accuracy
Consistent follow-through
Responsibilities:
Daily priorities are to process applications, assist clients with questions, gather required documents, and follow the client onboarding through completion.
Additional daily, weekly, and/or monthly asks include:
Receive incoming client service calls in a friendly manner
Complete each service request and resolve client issues timely
Input notes into CRM and keep them updated
Coordinate and follow up on each client transfer
Maintain professional communication with clients and staff
Assist in setting client appointments for the Advisor
Assist with New Business processing
Salary Base
$50,000 - $70,000 per year - Based on Experience
Money for Nothing
Three weeks of paid time off each year
Retirement
We offer Traditional and Roth 401(k)s with a company contribution of 3% regardless of team member contributions. We can also assist with funding a Traditional IRA or Roth IRA. We know a lot about money, it's what we do!
Let's Stay Healthy
Blue Cross Blue Shield group health insurance plan with a great provider network It's the same health insurance that Tony has for himself. We pay for part of health, dental, and life insurance.
Paid time off to go to the doctor, dentist, etc.
Hungry?
Free coffee, tea, sodas, water, and hot cocoa - all on-site
Want To Lend a Hand?
We support local charities financially and with paid time off to volunteer
Use The Force, Luke!
Mentorship is part of the deal. We want to help you as a person, not just as an employee. We'll pay for you to obtain your life insurance license, health insurance license, and Series 65 securities registration. We'll even pay for your Certified Financial Planner designation. Want to get your CPA license? Let's do it.
How Do I Get There?
Waukesha location is just off the Guerke's Corner exit on I-94. Mequon location is right off I-43 on Mequon and Port Washington Rd
Let's have fun!
Quarterly team lunches and team-building events off-site
Annual Team Holiday Party
Paid-for Annual Trips
Company hits our goals, let's all travel together!
Presented by Advisor Employee Services
Thank you for your interest in the Client Service Representative role. Advisor Employee Services, a consulting firm located in Overland Park, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided. We are not a staffing firm but together have built a reputable and continuously expanding business model that allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
Customer Service Representative
Guest Service Representative Job In Milwaukee, WI
Vaco Staffing is searching for a Customer Service Specialist for a client in Waukesha, WI. Responsibilities:
Work with internal departments to update customers on order information.
Research part codes for order accuracy.
Verify product pricing information is correct in the system and customer quote.
Answer inbound calls and handle customer inquiries.
Respond to customer emails within the company expectations.
Requirements:
High school diploma or equivalent required
AA degree preferred
1+ years of customers service experience in a manufacturing
Experience using SAP
Strong technical ability to catch on quickly
Customer Service Representative-Estimator
Guest Service Representative Job In Milwaukee, WI
Customer Service Representative & Estimator
National home cleaning franchise is currently looking for an outgoing, personable individual to help manage our house cleaning services in Milwaukee Metro Area. This is a full-time position working out of a professional office. We are looking for someone with 2-4 years in sales and customer service experience to help grow and retain customer base. The role requires a professional individual who is outgoing and enjoys servicing customers and prospects; strong phone skills for receiving and making calls daily; conducting in-home estimates and inspecting while reinforcing quality metrics in the field. This individual will have an impact on day-to-day basic activities to achieve company goals and objectives. Deliver high-level customer service by representing the brand, providing a value proposition and supporting the field and office staff to ensure top line growth.
Basic Experience:
Sales
Customer Service
Coaching
Computer Skills, Data Entry
Phone Skills
Goal-oriented
Professionalism
Bi-lingual Spanish (helpful)
Experience Requirements
* Valid driver's license with good driving record.
* 2-4 years managing self and/or associates in a fast-paced environment preferred
* Legally able to work in the United States
* Physically and mentally capable of performing the duties of Field Manager
* Willing to complete criminal background check in order to be bonded and insured
* Detail and customer oriented
* Act in best interest of owner, customers, office and field staff
* Flexibility to work outside office and both day and early evening hours
* Operate within company policies and procedures; create an environment that motivates associates to be successful
Qualifications
* Maintain professional appearance and demeanor consistent with the Molly Maid image
* Properly use and maintain the Molly Maid vehicle
* Strong and effective communication & organizational skills
* Self-Motivated & Self- Reliant
* Provide clear and concise feedback, and coaching when required
* Work onsite, travel to local appointments & attend and participate in all staff meetings,
* Courteous and polite with owner, employees and customers
* Abide by all rules, regulations, and policies contained in employee handbook, safety manual, cleaning manual and employee agreement
* Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
* Ability to communicate in English and Spanish with Spanish speaking employees
Compensation is base salary plus bonus. Great work environment with people who care.
Client Services Representative - Supply Chain
Guest Service Representative Job In Pleasant Prairie, WI
The Service Delivery Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.
Your Tasks
Inventory Management & Control:
Create deliveries daily and monitor order processing.
Monitor stock availability to ensure timely order clearance.
Support account and purchasing team to troubleshoot order issues.
Manage inventory updates, promotional planning, customer return cases, and inbound planning.
Coordinate return shipments (e.g., create return labels).
Client Issue Resolution:
Communicate with customers on order status and expected delivery dates.
Prepare and maintain status reports for client, management, and internal communications.
Oversee customer accounts to ensure SLAs are met.
Assist the Account Manager in providing data, advice, and resolving problems.
Process Optimization & Documentation:
Continuous involvement and support with departmental process improvements
Business Reviews & Client Consultation:
Participate in business reviews with the customer.
Operational Leadership & Oversight
Work closely with operations to ensure program requirements are met.
Your Profile
At least two years of Customer Service Experience
At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required
High School Diploma or equivalent, but college degree, preferred
Must display initiative and flexibility to work in a fast-paced, changing environment
Microsoft Office experience in PowerPoint and Power BI
3PL, Supply Chain, Logistics or similar experience, preferred
Ecommerce experience, preferred
SAP knowledge, a plus
Project management experience
Strong organizational skills
Solid analytical ability
Strong verbal and written communication skills
Effective management of time and multi-tasking
Ability to work independently and with others
Ability to commute to: Pleasant Prairie, WI
We Offer
Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.
Customer Service Specialist
Guest Service Representative Job In Germantown, WI
Are you passionate about exceeding customer expectations?
Have you had experience in a customer facing role?
Are you a team player who is organized, self-motivated, resourceful, and proactive? Are you comfortable working both independently and in a team while taking ownership for your responsibilities? If you have answered yes to these questions, we have the right opportunity for you.
What are we looking for?
Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Strategic Accounts Central Service Coordinator you will be responsible for providing centralized support in a fast paced dynamic environment while working directly with customers and Airgas personnel.
What's in it for me?
Airgas believes in an inclusive, diverse team culture where associates are encouraged to work both collaboratively and independently with opportunities for mentoring and growth. Airgas offers HMO health plans, 401K, and 2 weeks PTO as a new employee! Our employees can also take advantage of Life Insurance, AD&D, Short and Long Term Disability Insurance, Tuition Reimbursement, Pre-tax accounts for health and child-care and much more! If you are looking for a full-time permanent position with hybrid WFH (after training period), affordable healthcare, and career growth, we want to talk to you!
As a Strategic Accounts Central Service Coordinator your responsibilities will include:
Support for customer requests which will include researching and verifying the correct servicing branch and contacts, coordinating new account set ups, and processing orders
Coordinating product deliveries and cylinder pickups while verifying and confirming requested dates and proactively communicating any changes to customers.
Validating cylinder balances and initiating cylinder audits or account closures.
Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction.
Managing, organizing and prioritizing workload to maximize completion of all open and daily responsibilities.
A high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve.
Special duties as assigned.
Preferred Education and Experience:
High School Diploma required. Associate's or Bachelor's Degree preferred.
2 years of customer service/sales experience
Or Minimum 2 years of relevant work experience
Who is Airgas?
Airgas Inc., an Air Liquide company, is one of the country's largest supplier of industrial, medical and specialty gases. As the leading U.S. distributor, Airgas has a focus on quality products-but we recognize that it's the quality of our people that makes our success possible. With more than 17,000 employees working in approximately 1,100 locations-branches, retail stores, gas fill plants, specialty labs, gas production facilities and distribution centers-chances are, there is a career at Airgas custom fit for you.
Your Differences Enhance our Performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Technical Service Representative
Guest Service Representative Job In Germantown, WI
If you are a current Chamberlain Group employee, please click here to apply through your Workday account.
We are Systems, LLCa leading manufacturer and designer of loading dock equipment.Wecontinue to GROW and are seeking a motivated team player to join our organization.
As a Technical Service Representative I, you are expected to provide technical support to customers over telephone and email, addressing and resolving questions and problems with equipment setup and install; escalate and track technical issues to the appropriate team member or company departments as required. You will investigate and resolve production, installation, and technical support issues related to Systems' specialized control boxes and equipment, including sensors, controllers, and integrations.
Minimum Qualifications:
High School Diploma or GED Equivalent
2+ years of related experience, or related technical education may serve in lieu of experience
Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, ERP System, IOT etc., daily with efficiency
Excellent communication skills - verbal, telephone, in-person, and written
Ability to travel to customer sites 10% of the time
Preferred Qualifications:
Technical school or associate's degree, controls aptitude and troubleshooting
Experience in a technical service environment
Ability to read and understand blueprints, schematics, manuals, bulletins, and other specifications
Understanding of electronics, electrical field wiring, and control wiring
Valid driver's license with good record
Essential Duties and Responsibilities:
Troubleshoot, diagnose, track, and resolve issues with Systems' specialized control boxes and products, including sensors, controllers, and interconnective equipment
Work collaboratively with team members, business partners, and customers to define, design, develop, and implement future technology solutions that resolve application issues and improve product functionality; communicate with the Engineering department on any technical issues with controls or other equipment
Offer assistance and support on the installation of Systems' products
Provide corrective actions for products under warranty according to policy procedures; create warranty claims, and work with warranty coordinator as necessary
Assist senior tech service representatives on field visits as required
Comply with health and safety guidelines and rules
This is a role within Systems' Customer Experience and Technical Support group
The pay range for this position is $22
; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).
This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
We provide competitive pay, excellent benefits, work-life balance and a collaborative team environment! Benefits include paid parental leave, tuition reimbursement, health, dental, vision, and life insurance, short and long-term disability, generous 401(k) match, paid holidays and 3 weeks PTO accrual upon hire.
Check out our new video to find out more about what we do: ****************************
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence **************************.
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers via email or phone or other methods
RequiredPreferredJob Industries
Other
Customer Service / Order Processing
Guest Service Representative Job In Mequon, WI
Our Order Processing Specialists perform a wide variety of duties to coordinate, enter, manage, and follow up customer and distributor sales orders through production and shipping. Responsible for providing product and sales information, order status, availability, pricing, and delivery to customers and distributors.
Description of Job:
Customer Sales Processing
Communicate with customers by phone, in person, or via email to receive orders for manufactured and/or aftermarket products.
Review order transmittals and other paperwork when received. Interpret incoming order documentation to ensure configuration, price, and product requirements are accurate and specifications are complete before order entry.
Enter and process confirmed orders in JDE EPR system and acknowledge back to the customer.
Inform the manufacturing/shipping department with any changes.
Distributor Sales Processing
Review incoming orders to ensure the order is complete with information. Resolve any problems with the orders.
Accurately enter (non-e-commerce) sales orders into the business system.
Answer distributor's inquiries regarding pricing, availability, and order status.
Be the distributor contact for inquiries that correspond with order entry.
With the Purchasing team, provide planned ship dates to distributors for non-stock items.
Coordinate dispute resolution from the Distributor Network.
Sales Support
Answer any sales order questions that arise within sales, customer service, or other departments.
Assists with inquiries regarding billing.
Work with Sales, Operations, Engineering, and other departments about date management, special requests, freight, and other customer needs.
Assist with continuous improvement projects to improve the department.
Other Sales Processing Support Functions
Investigate and process freight claims.
Provide general product and sales information to distributors.
Train distributors on the use of the 4Front Resource iCustomer (e-Commerce) program.
Perform shipping tracers and provide tracking information to our distributors.
Coordinate all Returned Product Authorizations (RPAs).
Coordinate the processing of warranty claims received from distributors.
Collaborate with 4Front technical support personnel to provide problem solving, application solutions, and troubleshooting to distributors.
Education and Experience:
Requires a high school diploma. General education or college courses equivalent to an Associate's degree in Business Administration is desirable.
2-4 years of experience in customer service working directly with customers, salespeople, or distributors.
Customer Service Representative - Overnights
Guest Service Representative Job In Racine, WI
Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline! As an Overnight Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.
Hours: 4- or 5-day on-site schedules available, includes weekends.
Position Responsibilities
Process customer orders and inquiries in a collaborative call center using world-class technology.
Communicate with customers over phone, email and chat.
Help customers navigate Uline's website and online ordering.
Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#LI-AP3
#LI-IL001
(#IN-KNCSO)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore **************************************************** to learn more!
Customer Service Specialist
Guest Service Representative Job In Waukesha, WI
The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.
The individual must exhibit the following core TireHub commitments:
· Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
· Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
· Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.
· Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done - and we do it fast.
Role Specifics:
§ Manage incoming customer calls and all aspects of inbound order management
§ Completes outbound phone calls/campaigns as assigned
§ Elevate unresolved customer issues to designated departments
§ Own follow up to customers related to inbound calls and customer requests/issues
§ Drive customer adoption to self-service tools through helpful communication and support
§ Drive communication between Sales and Operations related to customer service
§ Provide B2B and AR support as needed
§ Completes outbound phone calls/campaigns as assigned
§ Complete other tasks assigned by the Customer Service Lead
Performs additional responsibilities as requested*
Competencies:
§ Customer Focus: Building strong customer relationships and delivering customer-centric solutions
§ Resourcefulness: Securing and deploying resources effectively and efficiently
§ Drives Results: Consistently achieving results, even under tough circumstances
§ Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Experience:
2 years minimum previous sales or customer-facing experience preferred
Demonstrated success with over-the-phone communication
Product & Industry sales knowledge preferred
Knowledge, Skills, and Abilities:
§ Excellent written, interpersonal, and verbal communication skills
§ Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
§ Microsoft Office experience
This position is based out of TireHub's location at: W233N2095 Ridgeview Pkwy Pewaukee, WI 53188?
Guest Service Representative
Guest Service Representative Job In Pleasant Prairie, WI
Benefits:
401(k) matching
Employee discounts
Opportunity for advancement
At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community.
But it gets even better:
We close early so you can enjoy your evenings.
We offer flexible work schedules.
We're keeping it casual. T-shirts and sneakers are where it's at!
Cake discounts. Yummm!
You don't have to be 18 to work here, so students can join us.
This job is fun. It's literally a piece of cake!
This is a great place to make new friends!
You'll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.
Apply now. Joy is the job.
Compensation: $10.00 - $12.00 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
Guest Service Representative
Guest Service Representative Job In Milwaukee, WI
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!
As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guests
during the arrival and departure experience, phone interactions as well as general requests from guests. Be well versed in promotions, events, pricing, and sales strategy to meet the guest's request. Efficiently handles all payments received. Ensures key control as well as other systems and procedures are in place and followed for guest safety and security. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues.
QUALIFICATIONS:
Previous customer service experience.
Excellent computer and typing skills are required.
Ability to communicate effectively with the public and other Team Members.
Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,
sexual orientation, gender identity, disability or protected veteran status.
Guest Service Representative/Night Audit - Fairfield Inn & Suites, Whitewater
Guest Service Representative Job In Whitewater, WI
The Fairfield Inn &Suites Whitewater is hiring for part-time Guest Service Representatives/PT Night Audit to join our team. As a Front Desk Associate/Night Audit, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.
Must be available evenings, weekends and holidays. Hours are a combination of 6A-2pm, 2pm-10pm & 10pm-6am
What is in it for YOU?
* Competitive wages
* Personal Days Off - start earning on day 1
* Bonus Plan
* Holiday Pay
* Referral program
* Employee discount program
The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.
The essential functions of a Guest Service Representative position include:
* Performing the check-in and check-out process
* Answer all incoming and in-house phone calls
* Assist callers with making and/or changing reservations
* Assist all guests as necessary to ensure a positive experience
* Ability to work while standing for extended periods of time.
* Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
* Assist with hotel laundry
Requirements
Candidates must possess the following knowledge, skills, and abilities:
* Great attention to detail
* Excellent knowledge of local attractions and entertainment venues
* Considerable knowledge of computer systems for registration, reservations and backup systems
* Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
* Ability to read, write, speak and understand the English language to communicate with employees and guests
* Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Hotel Front Desk / Guest Service Rep
Guest Service Representative Job In Milwaukee, WI
Guest Service Representative / Front Desk Starting Salary Range: $15.00-$16.00/hour or more based on experience. Wage Increases: New hires can earn wage increases at 30, 60, 90 days & 6 months. Employment Type: Part-Time Shift: Schedule with a mix of morning and evening shifts, including weekends.
Application Deadline: March 24, 2025
Lee abajo para ver en español.
Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We're looking for a Guest Service Representative to join our Front Desk team!
We Offer:
Team Culture: We work as a team and take pride in supporting each other every day
Training and Growth: We provide on-the-job training and support career growth within the company
Employee Recognition: We celebrate achievements and recognize the hard work of our team members
Benefits for all Teammates:
Paid vacation, sick, bereavement, & jury duty
Holidays paid at time & ½ when worked
Travel with hotel room discounts
Teammate referral bonuses
Paid time off to volunteer in your community
Employee Assistance Program with mental health resources
Additional Benefits for Full-Time Teammates:
Affordable health, dental, & vision plans for you and your family
Low-cost accident, critical illness, & hospital coverage
Flexible spending plans options
401(k) retirement plans with company contribution
What You'll Do:
Serve as the first point of contact for our guests, creating a positive and welcoming experience.
Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.
We're Looking For:
A friendly, positive attitude with strong customer service skills.
Ability to multitask and work well in a fast-paced environment.
Strong communication skills and a professional approach to solving guest concerns.
Basic computer skills and the ability to stand for extended periods.
Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!
Apply Today!
At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.
At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person's perspective and well being.
Te apasiona la hospitalidad y asegurarte de que cada huésped se sienta bienvenido y atendido? Disfrutas trabajar en un entorno de equipo donde se valora la colaboración y el servicio al cliente? ¡Estamos buscando un Representante de Servicio al Cliente para unirse a nuestro equipo de Recepción!
Lo que ofrecemos:
Cultura de equipo: Trabajamos en equipo y nos apoyamos mutuamente cada día.
Capacitación y crecimiento: Ofrecemos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.
Reconocimiento a los empleados: Celebramos los logros y reconocemos el esfuerzo de nuestros compañeros de equipo.
Beneficios para todos los empleados:
Vacaciones pagadas, días por enfermedad, duelo y jurado
Días festivos pagados a tiempo y medio cuando se trabajen
Descuentos en habitaciones de hotel al viajar
Bonos por referir nuevos empleados
Tiempo libre pagado para hacer voluntariado en tu comunidad
Programa de Asistencia al Empleado con recursos de salud mental
Beneficios adicionales para empleados de tiempo completo:
Planes de salud, dental y visión accesibless para ti y tu familia
Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización
Opciones de planes de gasto flexible
Planes de jubilación 401(k) con contribución de la empresa
Lo que harás:
Ser el primer punto de contacto para nuestros huéspedes, creando una experiencia positiva y acogedora.
Recibir y asistir a los huéspedes durante el check-in y check-out, asegurando un servicio fluido con una actitud amigable.
Manejar solicitudes, consultas y reservaciones de los huéspedes con profesionalismo y atención al detalle.
Comunicarte con los equipos de Limpieza, Mantenimiento y Ventas para asegurar una operación sin problemas.
Gestionar las tareas diarias de recepción, incluyendo pagos, asignación de habitaciones y resolución de problemas.
Lo que buscamos:
Una actitud amigable y positiva con sólidas habilidades de servicio al cliente.
Capacidad para realizar múltiples tareas y trabajar bien en un entorno rápido.
Habilidades de comunicación y un enfoque profesional para resolver problemas de los huéspedes.
Habilidades básicas de informática y capacidad para estar de pie por períodos prolongados.
Experiencia previa en hotel o servicio al cliente es una ventaja, ¡pero estamos dispuestos a capacitar a la persona adecuada!
¡Aplica hoy!
Priorizamos una cultura centrada en el equipo, donde cada miembro es valorado, apoyado y empoderado para crear experiencias de alta calidad tanto para los compañeros como para los huéspedes. Si estás listo para formar parte de un equipo que se preocupa por su gente, ¡aplica hoy! Administramos un portafolio galardonado de hoteles Hilton y Marriott en los EE. UU. y esperamos darte la bienvenida.
En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.
Guest Service Representative
Guest Service Representative Job In Kenosha, WI
GUEST SERVICES REPRESENTATIVE QUARTERLY ATTENDANCE BONUS - 3% HOURLY RATE: $15.00 The Stella Hotel & Ballroom in Kenosha is looking for fun and outgoing people to join our team and work as part time Guest Services Representatives at our front desk. We offer flexible work schedules, and for those interested, cross-training in a variety of positions and the opportunity to learn the hotel industry.
Stella team members are passionate about their work and also like to have fun! It's an “all hands-on deck” kind of environment to get our jobs done. Our company was also voted “Best Place To Work”. If you want to have fun, be valued, and make a difference, apply today!
As a Guest Services Representative on our team, you will complete a variety of tasks which will include:
Check hotel guests in and out.
Makes reservations for guests.
Provide information to guests on the hotel as well as the surrounding area.
Keeps desk area stocked with necessary materials.
Post charges and ensure overall proper payment.
Other duties as assigned by management.
The position is ideal for someone with the following experience and qualities:
Good personality and positive interpersonal skills.
Accuracy and attention to detail.
Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay.
Dependability and regular attendance.
Previous customer service experience and/or sales experience.
Ability to perform basic arithmetic, including the use of percentages.
This position will be working at the Front Desk of the hotel and may be required to stand for extended periods of time.
Why Work With Us at The Stella?
401K+ Match (up to 6%)
Holiday Pay on many holidays when worked
Employee Assistance Program
Team Member Development & Training
DEI Committee dedicated to making your employee experience great!
The Stella Hotel & Ballroom is owned and operated by Gorman & Company. Gorman is a trusted partner in the community, specializing in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings.
Equal Opportunity Affirmative Action Employer
Guest Service Representative - Holiday Inn Express & Suites New Berlin
Guest Service Representative Job In New Berlin, WI
Part-time Description
The Holiday Inn Express & Suites New Berlin is hiring a part-time PM Guest Service Representative to join our team.
As a Guest Service Representative, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.
Hours: 2pm-10pm, 3 days a week, including weekends. Must have the flexibility to work holidays.
What we offer YOU?
Competitive Wages
Personal Days Off
Bonus Plan
Referral programs
Holiday pay
Travel discounts nationwide at IGH family of hotels
Areas for advancement
The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.
The essential functions of a Guest Service Representative position include:
Performing the check-in and check-out process
Answer all incoming and in-house phone calls
Assist callers with making and/or changing reservations
Assist all guests as necessary to ensure a positive experience
Ability to work while standing for extended periods of time.
Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
Requirements
Candidates must possess the following knowledge, skills, and abilities:
Great attention to detail
Excellent knowledge of local attractions and entertainment venues
Considerable knowledge of computer systems for registration, reservations and backup systems
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Ability to read, write, speak and understand the English language to communicate with employees and guests
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Salary Description 15.00
Guest Service Representative Lead
Guest Service Representative Job In Milwaukee, WI
Job Title: Guest Service Representative Lead
Class: Part-time, Non-Exempt
Reports to: Director of Guest Experience
Pay: 19.40
The Milwaukee Bucks are looking for dedicated people who accept diversity, equity & inclusion in a workplace where everyone feels valued and encouraged.
It all begins with outstanding talent. It all begins with YOU! #FearTheDeer
What We Offer:
Mental Health Resources
On-the-job Training
Milwaukee Bucks and NBA League Discounts
Employer Paid Parking
Summary:
Guest Service Representative (GSR) Lead provides exceptional service to thousands of guests attending games, concerts and events at the Fiserv Forum and Deer District, while aiming to achieve the organization mission to be the most successful, diverse, and inclusive sports and entertainment company in the world.
This position provides support to GSRs and coordinates with the Guest Experience Supervisors to ensure all event needs and GSR coverage is met.
This role has union representation by MASH.
Responsibilities:
Provide guests with a high-level of service by answering questions, giving information, and quickly responding to their needs.
Maintain a positive, upbeat demeanor while working in a fast-paced, high-profile environment, and welcome the opportunity to resolve any guest concerns or conflicts quickly and efficiently.
Assist with the distribution of event equipment and set up.
Support guests and GSRs in assigned areas with guest and event tasks.
Issue and report guest warning cards as appropriate.
Coordinate with supervisors, management, and security on guest matters in a timely manner, as appropriate.
Provide guidance and support for team members as they learn new skills.
Cover GSR event positions as needed.
Occasionally assist with pre-event set up and post-event clean up.
De-escalates matters as needed.
Serve as an intermediary guest resolution point between GSR and Supervisor level.
Documents, tracks, and logs event information as appropriate.
Other duties as assigned
Qualifications:
Must have demonstrated proficiency and ability to cover the following GSR positions; Ticket Taking, Greeter, Escalator, Hospitality/Suite/VIP Areas, Main and Upper Concourse Usher, Escalator and Mobility Team.
Must have demonstrated knowledge of building, and guest policies.
Proven leadership and de-escalation skills.
18 years or older is required
Prior leadership experience preferred.
Must be comfortable in large crowds. Noise levels in the work environment are frequently loud.
Ability to work both indoors and outdoors; may be exposed to all weather conditions, including extreme heat and cold.
Excellent customer service and communication skills.
Ability to remain calm and focused in a fast-paced, high-attendance environment with diverse guest demographics.
Ability to exercise sound, objective judgment to diffuse volatile and confrontational situations.
Ability to memorize the layout of the Fiserv Forum and Deer District (seating sections, restroom and concession stand locations, attractions, etc.) in order to best assist guests.
Maintain a neat, professional appearance as outlined by the Milwaukee Bucks and Fiserv Forum team member handbook.
Be available to work at least 60% of scheduled Bucks, Fiserv Forum and Deer District events each month.
Work a flexible schedule (variety of shifts) to include weekends and evenings and some holidays. Some overtime may be required.
Ability to stand for an entire shift. (Reasonable accommodations will be made in accordance with the Americans with Disabilities Act.)
Ability to walk throughout venue, up and down stairs, and on uneven surfaces, and ramps. (Reasonable accommodations will be made in accordance with the Americans with Disabilities Act.)
Ability to bend, work in high elevations (all levels of the arena) and enclosed spaces (including elevators).
All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.
The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.
We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Guest Service Representative
Guest Service Representative Job In Mount Pleasant, WI
The Staybridge Suites - Racine Mount Pleasant has an exciting opportunity for a Guest Service Representative for a brand-new property!
The 88 suite extended stay property is located at 7430 Washington Ave. in beautiful Mount Pleasant, WI. Opening soon, the hotel will be the premier extended stay property in the market.
Job Description Summary
Guest Service Representatives represent the hotel throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Their responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout
Essential Duties:
Ability to communicate with public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
Ability to properly secure guest information.
Ability to learn safety, emergency, and accident policies and procedures.
Skilled in the use of front office equipment.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule, including weekends and holidays.
Specific Requirements of this role:
Maintain an inventory of vacancies, reservations, and room assignments
Possess a working knowledge of the reservations department
Take same day reservations and future reservations when necessary
Know cancellation procedures
Know room locations, types of rooms available, and room rates
Register arriving guests and assigns rooms
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
Coordinate guest room maintenance work with the engineering and maintenance division
Use persuasive selling techniques to sell rooms and to promote other services of the hotel
Know daily activities and meetings taking place in the hotel
Report any unusual occurrences or requests to the manager or assistant manage
Manage and resolves all guest complaints in a professional and courteous manner
Process guest check-outs and handles monetary transactions
Maintain customers' privacy
Maintain a high level of professional appearance and demeanor
Perform other duties as assigned
Qualifications
High school diploma or equivalent.
Previous hotel-related experience preferred.
Opera PMS experience Ppeferred
· EEO/AA Employer Disclosure: Legacy Hospitality Management is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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Guest Services Agent, Kohler Hospitality
Guest Service Representative Job In Kohler, WI
Work Mode: Onsite Opportunity Join our guest services team-the heartbeat of our business and the warmth our guests remember long after their stay. Specific responsibilities include: Open the door and greet guest with "sense of arrival" by using proper greeting and last name.
* Register guests in property management system.
* Escort guests to their rooms with luggage.
* Valet guest's vehicle if requested or give directions to parking areas for self-park.
* Assist guests with requested reservations for resort properties.
* Maintain a clean work area, including Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior building. Maintain furniture arrangement as required by season or event.
* Provide in depth knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions.
* Inform supervisor of any guest problems or unusual circumstances.
We have Part-Time & Full Time opportunities available, working Weekdays & Weekends. Shifts will vary between 6:00am and 11:00pm.
Skills/Requirements
* Candidates must be 18 years or older to apply.
* Candidates must possess a valid driver's license.
* Strong verbal and written communication skills are necessary.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The hourly pay range for this position is $9.00- $10.40 + ($10 - $20) tips/gratuity . The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at **********************
It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .
Customer Service Representative
Guest Service Representative Job In Racine, WI
Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.
Hours: 1:30 PM to 10 PM, 4 weekdays and 1 weekend day.
Position Responsibilities
Process customer orders and inquiries in a collaborative call center using world-class technology.
Communicate with customers over phone, email and chat.
Help customers navigate Uline's website and online ordering.
Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#LI-AP3
#LI-IL001
(#IN-KNCS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore **************************************************** to learn more!
Guest Services Agent, Kohler Hospitality
Guest Service Representative Job In Kohler, WI
_Work Mode: Onsite_ **Opportunity** Join our guest services team-the heartbeat of our business and the warmth our guests remember long after their stay. Specific responsibilities include: Open the door and greet guest with "sense of arrival" by using proper greeting and last name.
+ Register guests in property management system.
+ Escort guests to their rooms with luggage.
+ Valet guest's vehicle if requested or give directions to parking areas for self-park.
+ Assist guests with requested reservations for resort properties.
+ Maintain a clean work area, including Grand Hall, front desk, solarium, terrace, SPA,storage closets, and exterior building. Maintain furniture arrangement as required by season or event.
+ Provide in depth knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions.
+ Inform supervisor of any guest problems or unusual circumstances.
We have Part-Time & Full Time opportunities available, working Weekdays & Weekends. Shifts will vary between 6:00am and 11:00pm.
**Skills/Requirements**
+ Candidates must be 18 years or older to apply.
+ Candidates must possess a valid driver's license.
+ Strong verbal and written communication skills are necessary.
**_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._**
_The hourly pay range for this position is $9.00- $10.40 + ($10 - $20) tips/gratuity . The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location._
**Why Work at Kohler Co.?**
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
**About Us**
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at ********************* .
It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (****************************************************************** and the EEO is the Law Supplement (****************************************************************** .