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Become A Guest Service Specialist

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Working As A Guest Service Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $35,000

    Average Salary

What Does A Guest Service Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Guest Service Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Guest Service Specialist Career Paths

Guest Service Specialist
Front Desk Agent Sales Coordinator Account Executive
Territory Manager
7 Yearsyrs
Front Desk Agent Sales Coordinator Executive Assistant
Account Manager
5 Yearsyrs
Front Desk Agent Security Officer Officer
Operations Manager
7 Yearsyrs
Security Officer Technician Team Leader
General Manager
6 Yearsyrs
Security Officer Technician Field Service Technician
Service Manager
6 Yearsyrs
Specialist Team Leader Assistant Manager
Branch Manager
6 Yearsyrs
Specialist Team Leader Store Manager
District Manager
7 Yearsyrs
Specialist Consultant Owner
Co-Owner
6 Yearsyrs
Certified Nursing Assistant Lead Teacher Assistant Manager
Assistant General Manager
5 Yearsyrs
Certified Nursing Assistant Cosmetologist Assistant Manager
Communications Manager
6 Yearsyrs
Certified Nursing Assistant Lead Teacher Manager
Business Owner
6 Yearsyrs
Warehouse Worker Driver Account Executive
Sales Account Manager
6 Yearsyrs
Warehouse Worker Home Health Aid Executive Assistant
Administrative Manager
6 Yearsyrs
Warehouse Worker Technician Administrator
Business Office Manager
7 Yearsyrs
Guest Services Concierge Account Executive
Relationship Manager
6 Yearsyrs
Guest Services Coordinator Operation Supervisor
Manager, Assistant Vice President
7 Yearsyrs
Guest Services Service Representative Claims Representative
Senior Representative
5 Yearsyrs
Nanny Lead Teacher Office Manager
Center Manager
6 Yearsyrs
Nanny Consultant Account Manager
Client Services Manager
7 Yearsyrs
Nanny Legal Secretary Business Owner
Entrepreneur
5 Yearsyrs
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Do you work as a Guest Service Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Service Specialist 2.7 years
Service Associate 2.2 years
Guest Services 1.9 years
Top Careers Before Guest Service Specialist
Cashier 19.0%
Internship 7.8%
Server 5.1%
Volunteer 3.4%
Waitress 2.5%
Hostess 2.4%
Assistant 2.2%
Manager 2.0%
Top Careers After Guest Service Specialist
Cashier 15.1%
Server 4.8%
Internship 4.2%
Manager 3.2%
Volunteer 3.1%
Specialist 2.7%
Associate 2.3%

Do you work as a Guest Service Specialist?

Guest Service Specialist Demographics

Gender

Female

58.2%

Male

29.4%

Unknown

12.4%
Ethnicity

White

61.1%

Hispanic or Latino

15.8%

Black or African American

13.1%

Asian

6.6%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

60.7%

French

10.3%

German

4.7%

Korean

2.8%

Russian

2.8%

Italian

2.8%

Swedish

1.9%

Portuguese

1.9%

Japanese

1.9%

Latvian

0.9%

Vietnamese

0.9%

Gujarati

0.9%

Hindi

0.9%

Mandarin

0.9%

Danish

0.9%

Ukrainian

0.9%

Norwegian

0.9%

Armenian

0.9%

Hebrew

0.9%

Greek

0.9%
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Guest Service Specialist Education

Schools

University of Phoenix

14.8%

Georgia State University

10.3%

University of Nevada - Las Vegas

7.2%

Arizona State University

6.7%

Ashford University

4.9%

Valencia College

4.5%

Ohio State University

4.5%

Johnson & Wales University

4.5%

George Mason University

4.0%

Miami Dade College

4.0%

College of Southern Nevada

4.0%

The Academy

3.6%

Florida State College at Jacksonville

3.6%

Metropolitan Community College

3.6%

Florida International University

3.6%

Strayer University

3.6%

University of Alabama

3.1%

Southern Illinois University Carbondale

3.1%

University of Minnesota - Twin Cities

3.1%

Houston Community College

3.1%
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Majors

Business

22.6%

Psychology

8.6%

Health Care Administration

7.1%

Criminal Justice

6.6%

Communication

6.4%

General Studies

4.7%

Hospitality Management

4.7%

Medical Assisting Services

4.6%

Marketing

4.5%

Nursing

4.0%

Management

3.5%

Biology

3.4%

Liberal Arts

3.3%

Accounting

3.2%

Social Work

2.5%

English

2.4%

Education

2.2%

Kinesiology

2.0%

Political Science

2.0%

Sociology

2.0%
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Degrees

Bachelors

41.3%

Other

30.3%

Associate

14.1%

Masters

7.0%

Certificate

4.4%

Diploma

2.3%

Doctorate

0.4%

License

0.3%
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How Would You Rate The Salary Of a Guest Service Specialist?

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Top Skills for A Guest Service Specialist

  1. Customer Service
  2. Guest Satisfaction
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Completed management training program encompassing all aspects of Guest Services including supervision of Housekeeping staff and Front Desk / Concierge responsibilities.
  • Cash handling, customer service, bookkeeping, fuel sales, food safety.

How Would You Rate Working As a Guest Service Specialist?

Are you working as a Guest Service Specialist? Help us rate Guest Service Specialist as a Career.

Top Guest Service Specialist Employers

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