As a Guest Service Specialist, you are the one who is the front-line representative. You may work in a hotel, restaurant, recreational facility, private club, or public organization. You will greet all guests, ensure that guests are happy and their experience is a good one. You will provide the best in customer service and ensure the safety and satisfaction of every guest. You will need to be able to communicate, make people feel at home, and have interpersonal skills. You will work with many different personality types. You will also need a good memory to remember the names and faces of the guests.
A Guest Service Specialist also needs to make sure that all equipment is clean, safe, and in good working order. You may need to plan special events, operate company vehicles, and escort VIPs. You must be 18 years of age, possess a valid driver's license, and be able to handle alcoholic beverages. You must be knowledgeable in the use of office equipment, including personal computers, copiers, intercoms, and phones. You will need to pass a criminal background check and have first aid and CPR certification.
There is more than meets the eye when it comes to being a guest service specialist. For example, did you know that they make an average of $14.42 an hour? That's $30,001 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many guest service specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, customer-service skills and listening skills.
When it comes to the most important skills required to be a guest service specialist, we found that a lot of resumes listed 27.5% of guest service specialists included front office, while 18.8% of resumes included guest service, and 17.4% of resumes included company policies. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the guest service specialist job title. But what industry to start with? Most guest service specialists actually find jobs in the hospitality and retail industries.
If you're interested in becoming a guest service specialist, one of the first things to consider is how much education you need. We've determined that 37.8% of guest service specialists have a bachelor's degree. In terms of higher education levels, we found that 2.4% of guest service specialists have master's degrees. Even though some guest service specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a guest service specialist. When we researched the most common majors for a guest service specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on guest service specialist resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a guest service specialist. In fact, many guest service specialist jobs require experience in a role such as cashier. Meanwhile, many guest service specialists also have previous career experience in roles such as sales associate or customer service representative.