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Become A Guest Service Specialist

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Working As A Guest Service Specialist

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $25,130

    Average Salary

What Does A Guest Service Specialist Do At Vail Resorts

* Our Call Center is open during ski season (November 17th April 2017) from 8am to 5pm daily.
* Fall hours (now through November 16th) are from 10am to 5pm daily.
* Work schedule is based upon business volume.
* Full time employees typically work 4 or 5 days per week, 8
* hours per day.
* Part time is typically 20
* hours over 3 full days per week, though some part day schedules may be available.
* Flexibility is required - employees must be able to work some weekends (including some Sundays if required) and be available to work all holiday and pre-holiday periods

What Does A Guest Service Specialist Do At Marriott International

* Our jobs arent just about giving guests a smooth check-in and check-out.
* Instead, we want to build and experience that is memorable and unique.
* Our Guest Service Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay.
* Their role goes beyond the traditional front desk to take ownership of guest service in the main areas of the hotel with a guest first mindset.
* They are empowered to move about their space and do what needs to be done.
* Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Services Specialist makes transactions feel like part of the experience.
* No matter what position you are in, there are a few things that are critical to success " creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
* Guest Service Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
* Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Specialists " to get it right for our guests and our business each and every time.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=180002B2 Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers www.twitter.com/marriottcareers www.linkedin

What Does A Guest Service Specialist Do At Mayan Place

* Greet guests with eye contact, friendly smile and personable voice.
* Professionally answer phones with service oriented voice Welcome large groups of guests with positive approach.
* Check and tear tickets to allow admission Serve guests at concession, handling food with good personal hygiene procedures Accurately, honestly and quickly receive cash payment and make change to concession and box office guests.
* Record all sales per policies.
* Stock, check and restock all condiment and concession stations Clean auditoriums, concession area, arcades and restrooms.
* Remove trash, sweep, mop, wipe counters, tables, walls and rails

What Does A Guest Service Specialist Do At Genesis Healthcare

* 1. Puts Customer Service First: Ensures that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights.
* Promotes Guest Services involvement based on the needs and interests of the patient/resident.
* Provides input into the design of events, offerings and activities and assists in the planning of Guest Services opportunities.
* Demonstrates the ability to plan and organize daily tasks and schedule.
* Encourages social interaction through recreation - leisure opportunities.
* Facilitates Guest Services programs based on patient/resident interests, preferences and life history.
* Facilitates group and individual activities in all component areas, e.g., physical, cognitive, social, spiritual, creative, wellness, sensory, community, and service. a.
* Facilitate Guest Services activities for individuals of all cognitive and physical abilities. b.
* Motivates and engage residents/patients during activities.
* Facilitates scheduled activities as assigned in a timely manner.
* Determines and provides resources and supplies to support patients/residents involvement in independent pursuits based on needs, interests, and requests.
* Facilitates scheduled individual interventions to identified patients/residents based on needs, interests and preferences.
* Accurately completes assigned documentation in a timely manner per policy.
* Participates in the formulation and follow through of the patient/resident care plan.
* Assists in the organization, maintenance and storage of the Guest Services department supplies.
* Effectively communicates with other staff, patients/residents, families, and visitors.
* Assists in transporting patients/residents to and from Guest Services programs and locations.
* Integrates the Genesis Core Values into everyday behavior.
* Attends and participates in continuing education/in-service opportunities.
* Performs other duties as requested.
* SGS1

What Does A Guest Service Specialist Do At Marriott

* Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
* Secure payment; verify and adjust billing.
* Activate and file room keys.
* Process all guest requests and relay messages.
* Print contingency lists to have a record of all guests in case of emergency.
* Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
* Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
* Run and review daily reports/logs.
* Complete designated cashier and closing reports in the computer system.
* Accept and record wake-up call requests and deliver to appropriate department.
* Count bank at beginning and end of shift; secure bank.
* Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
* Notify Loss Prevention/Security of any guest reports of theft.
* Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
* Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
* Speak with others using clear and professional language; answer telephones using appropriate etiquette.
* Develop and maintain positive working relationships with others; support team to reach common goals.
* Comply with quality assurance expectations and standards.
* Stand, sit, or walk for an extended period of time.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Perform other reasonable job duties as requested by Supervisors.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=17002U39 Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin

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How To Become A Guest Service Specialist

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Guest Service Specialist jobs

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Guest Service Specialist Career Paths

Guest Service Specialist
Front Desk Agent Night Auditor General Manager
Account Manager
5 Yearsyrs
Delivery Driver Maintenance Technician Operation Supervisor
Assistant General Manager
5 Yearsyrs
Delivery Driver Property Manager Staff Accountant
Audit Manager
5 Yearsyrs
General Manager Account Executive Sales Manager
Branch Manager
6 Yearsyrs
Guest Services Agent Front Office Manager General Manager
Business Manager
7 Yearsyrs
Home Health Aid Unit Secretary Office Manager
Business Office Manager
8 Yearsyrs
Medical Assistant Office Manager Marketing Manager
Communications Director
7 Yearsyrs
Front Office Supervisor Office Manager Property Manager
Communications Manager
6 Yearsyrs
Store Manager Service Advisor Guest Services Manager
Director Of Front Office
6 Yearsyrs
Store Manager Market Manager Event Manager
Food And Beverage Manager
5 Yearsyrs
Guest Services Agent Night Auditor General Manager
Food Service Director
9 Yearsyrs
Front Desk Agent Front Office Manager
General Manager
7 Yearsyrs
Medical Assistant Technician Sales Manager
Group Sales Manager
5 Yearsyrs
Manager Assistant Director Director Of Food And Beverage
Hotel Manager
5 Yearsyrs
General Manager Account Manager Sales Manager
Office Manager
5 Yearsyrs
Front Office Supervisor Assistant General Manager Office Manager
Practice Manager
9 Yearsyrs
Manager Billing Specialist Billing Manager
Revenue Manager
8 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Specialist Security Officer Technician
Service Manager
7 Yearsyrs
Home Health Aid Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Guest Service Specialist Demographics

Gender

  • Female

    64.7%
  • Male

    32.9%
  • Unknown

    2.4%

Ethnicity

  • White

    78.9%
  • Hispanic or Latino

    11.9%
  • Asian

    7.1%
  • Unknown

    1.5%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    53.9%
  • French

    11.8%
  • German

    3.9%
  • Korean

    3.9%
  • Italian

    3.9%
  • Russian

    2.6%
  • Swedish

    2.6%
  • Portuguese

    1.3%
  • Latvian

    1.3%
  • Greek

    1.3%
  • Hebrew

    1.3%
  • Vietnamese

    1.3%
  • Japanese

    1.3%
  • Amharic

    1.3%
  • Gujarati

    1.3%
  • Hindi

    1.3%
  • Armenian

    1.3%
  • Dakota

    1.3%
  • Danish

    1.3%
  • Norwegian

    1.3%
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Guest Service Specialist

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Guest Service Specialist Education

Guest Service Specialist

Unfortunately we don’t have enough data for this section.

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Top Skills for A Guest Service Specialist

CustomerServiceSkillsGuestServiceCreditCardPaymentsFrontDeskPhoneCallsEnsureCustomerSatisfactionGuestComplaintsTicketSalesGuestSatisfactionDataEntryPOSFoodPreparationCustomerOrdersCustomerComplaintsFrontCounterSuperviseCommunicationSkillsFoodOrdersGuestIssuesMarriott

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Top Guest Service Specialist Skills

  1. Customer Service Skills
  2. Guest Service
  3. Credit Card Payments
You can check out examples of real life uses of top skills on resumes here:
  • Maintained customer service skills in kindness, being polite at all times even when circumstances become stressful.
  • Assist Director, Guest Services with day to day operations of the Guest Services Call Center and other tasks as assigned.
  • Managed sales of salon products; processed credit card payments; balanced cash drawer.
  • Monitored the appearance and performance of the front desk staff.
  • Answer department telephone calls using correct salutations and telephone etiquette.

Top Guest Service Specialist Employers