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The differences between guest service specialists and center specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service specialist and a center specialist. Additionally, a center specialist has an average salary of $33,648, which is higher than the $32,603 average annual salary of a guest service specialist.
The top three skills for a guest service specialist include front desk, patients and reservations. The most important skills for a center specialist are patients, customer service, and necessary paperwork.
| Guest Service Specialist | Center Specialist | |
| Yearly salary | $32,603 | $33,648 |
| Hourly rate | $15.67 | $16.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,145 | 226,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 47% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Guest Service Specialists are responsible for delivering guests with front desk services. Their duties include welcoming guests during arrival, managing to check in and check out procedures, assigning rooms to guests, process payments, delivering messages, and providing information to guests such as tourist locations, restaurant recommendations, and transport logistics. They must tend to customer queries and conflicts while working closely with staff personnel and bell service in providing customer service.
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
Guest service specialists and center specialists have different pay scales, as shown below.
| Guest Service Specialist | Center Specialist | |
| Average salary | $32,603 | $33,648 |
| Salary range | Between $25,000 And $42,000 | Between $24,000 And $46,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | Alaska | New Hampshire |
| Best paying company | Alston & Bird | BP America Inc |
| Best paying industry | Retail | Finance |
There are a few differences between a guest service specialist and a center specialist in terms of educational background:
| Guest Service Specialist | Center Specialist | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest service specialists' and center specialists' demographics:
| Guest Service Specialist | Center Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 46.4% Female, 53.6% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |