Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between guest service specialists and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service specialist and a customer service desk. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $32,603 average annual salary of a guest service specialist.
The top three skills for a guest service specialist include front desk, patients and reservations. The most important skills for a customer service desk are service desk, customer service, and strong customer service.
| Guest Service Specialist | Customer Service Desk | |
| Yearly salary | $32,603 | $34,599 |
| Hourly rate | $15.67 | $16.63 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,145 | 233,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Guest Service Specialists are responsible for delivering guests with front desk services. Their duties include welcoming guests during arrival, managing to check in and check out procedures, assigning rooms to guests, process payments, delivering messages, and providing information to guests such as tourist locations, restaurant recommendations, and transport logistics. They must tend to customer queries and conflicts while working closely with staff personnel and bell service in providing customer service.
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
Guest service specialists and customer service desks have different pay scales, as shown below.
| Guest Service Specialist | Customer Service Desk | |
| Average salary | $32,603 | $34,599 |
| Salary range | Between $25,000 And $42,000 | Between $25,000 And $47,000 |
| Highest paying City | Washington, DC | Atwater, CA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Alston & Bird | SAIC |
| Best paying industry | Retail | Manufacturing |
There are a few differences between a guest service specialist and a customer service desk in terms of educational background:
| Guest Service Specialist | Customer Service Desk | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest service specialists' and customer service desks' demographics:
| Guest Service Specialist | Customer Service Desk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |