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The differences between guest service specialists and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service specialist and a customer service specialist. Additionally, a customer service specialist has an average salary of $33,238, which is higher than the $32,603 average annual salary of a guest service specialist.
The top three skills for a guest service specialist include front desk, patients and reservations. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Guest Service Specialist | Customer Service Specialist | |
| Yearly salary | $32,603 | $33,238 |
| Hourly rate | $15.67 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,145 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Guest Service Specialists are responsible for delivering guests with front desk services. Their duties include welcoming guests during arrival, managing to check in and check out procedures, assigning rooms to guests, process payments, delivering messages, and providing information to guests such as tourist locations, restaurant recommendations, and transport logistics. They must tend to customer queries and conflicts while working closely with staff personnel and bell service in providing customer service.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Guest service specialists and customer service specialists have different pay scales, as shown below.
| Guest Service Specialist | Customer Service Specialist | |
| Average salary | $32,603 | $33,238 |
| Salary range | Between $25,000 And $42,000 | Between $26,000 And $42,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | Alston & Bird | Dell |
| Best paying industry | Retail | Finance |
There are a few differences between a guest service specialist and a customer service specialist in terms of educational background:
| Guest Service Specialist | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest service specialists' and customer service specialists' demographics:
| Guest Service Specialist | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |