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The differences between guest service specialists and guest service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service specialist and a guest service representative. Additionally, a guest service specialist has an average salary of $32,603, which is higher than the $26,847 average annual salary of a guest service representative.
The top three skills for a guest service specialist include front desk, patients and reservations. The most important skills for a guest service representative are reservations, guest service, and cleanliness.
| Guest Service Specialist | Guest Service Representative | |
| Yearly salary | $32,603 | $26,847 |
| Hourly rate | $15.67 | $12.91 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,145 | 142,302 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Guest Service Specialists are responsible for delivering guests with front desk services. Their duties include welcoming guests during arrival, managing to check in and check out procedures, assigning rooms to guests, process payments, delivering messages, and providing information to guests such as tourist locations, restaurant recommendations, and transport logistics. They must tend to customer queries and conflicts while working closely with staff personnel and bell service in providing customer service.
A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.
Guest service specialists and guest service representatives have different pay scales, as shown below.
| Guest Service Specialist | Guest Service Representative | |
| Average salary | $32,603 | $26,847 |
| Salary range | Between $25,000 And $42,000 | Between $20,000 And $34,000 |
| Highest paying City | Washington, DC | Seattle, WA |
| Highest paying state | Alaska | Washington |
| Best paying company | Alston & Bird | Seattle Seahawks |
| Best paying industry | Retail | Retail |
There are a few differences between a guest service specialist and a guest service representative in terms of educational background:
| Guest Service Specialist | Guest Service Representative | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest service specialists' and guest service representatives' demographics:
| Guest Service Specialist | Guest Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 29.9% Female, 70.1% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |