Guest service specialist vs guest services agent

The differences between guest service specialists and guest services agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a guest service specialist has an average salary of $32,603, which is higher than the $29,063 average annual salary of a guest services agent.

The top three skills for a guest service specialist include front desk, patients and reservations. The most important skills for a guest services agent are reservations, computer system, and hotel services.

Guest service specialist vs guest services agent overview

	Guest Service Specialist	Guest Services Agent
Yearly salary	$32,603	$29,063
Hourly rate	$15.67	$13.97
Growth rate	-4%	-
Number of jobs	210,145	94,858
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 50%
Average age	40	37
Years of experience	12	-

What does a guest service specialist do?

Guest Service Specialists are responsible for delivering guests with front desk services. Their duties include welcoming guests during arrival, managing to check in and check out procedures, assigning rooms to guests, process payments, delivering messages, and providing information to guests such as tourist locations, restaurant recommendations, and transport logistics. They must tend to customer queries and conflicts while working closely with staff personnel and bell service in providing customer service.

What does a guest services agent do?

Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information. They organize housekeeping, transport providers, porters, and kitchen staff to meet the requirements of guests. They also resolve issues and deal with disappointed guests' complaints and coordinate third party services, including taxis, rental cars, tour guides, and airport transfers.

Guest service specialist vs guest services agent salary

Guest service specialists and guest services agents have different pay scales, as shown below.

	Guest Service Specialist	Guest Services Agent
Average salary	$32,603	$29,063
Salary range	Between $25,000 And $42,000	Between $23,000 And $36,000
Highest paying City	Washington, DC	Seattle, WA
Highest paying state	Alaska	Washington
Best paying company	Alston & Bird	East-West Center
Best paying industry	Retail	Hospitality

Differences between guest service specialist and guest services agent education

There are a few differences between a guest service specialist and a guest services agent in terms of educational background:

	Guest Service Specialist	Guest Services Agent
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Guest service specialist vs guest services agent demographics

Here are the differences between guest service specialists' and guest services agents' demographics:

	Guest Service Specialist	Guest Services Agent
Average age	40	37
Gender ratio	Male, 34.9% Female, 65.1%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7%	Black or African American, 10.4% Unknown, 7.0% Hispanic or Latino, 20.3% Asian, 10.3% White, 50.3% American Indian and Alaska Native, 1.6%
LGBT Percentage	7%	13%

Differences between guest service specialist and guest services agent duties and responsibilities

Guest service specialist example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Answer phones, make appointments, clean the salon, cash handling, operating POS.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Determine Medicaid requirements and eligibility.

Guest services agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
Process special reservation requests in the LMS database.
Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.

Guest service specialist vs guest services agent skills

Common guest service specialist skills

Front Desk, 31%
Patients, 11%
Reservations, 8%
Team Work, 8%
Guest Service, 8%
Customer Service, 7%

Common guest services agent skills

Reservations, 24%
Computer System, 10%
Hotel Services, 9%
Cash Handling, 7%
Room Reservations, 7%
PBX, 5%

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Office and Administrative Industry
Guest Service Specialist
Guest Service Specialist vs Guest Services Agent

Updated January 8, 2025

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