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The differences between guest service specialists and guest services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service specialist and a guest services. Additionally, a guest service specialist has an average salary of $32,603, which is higher than the $27,247 average annual salary of a guest services.
The top three skills for a guest service specialist include front desk, patients and reservations. The most important skills for a guest services are guest service, reservations, and customer service.
| Guest Service Specialist | Guest Services | |
| Yearly salary | $32,603 | $27,247 |
| Hourly rate | $15.67 | $13.10 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,145 | 94,619 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 45% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Guest Service Specialists are responsible for delivering guests with front desk services. Their duties include welcoming guests during arrival, managing to check in and check out procedures, assigning rooms to guests, process payments, delivering messages, and providing information to guests such as tourist locations, restaurant recommendations, and transport logistics. They must tend to customer queries and conflicts while working closely with staff personnel and bell service in providing customer service.
Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.
Guest service specialists and guest services have different pay scales, as shown below.
| Guest Service Specialist | Guest Services | |
| Average salary | $32,603 | $27,247 |
| Salary range | Between $25,000 And $42,000 | Between $20,000 And $35,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Alaska | New York |
| Best paying company | Alston & Bird | Columbia University in the City of New York |
| Best paying industry | Retail | Retail |
There are a few differences between a guest service specialist and a guest services in terms of educational background:
| Guest Service Specialist | Guest Services | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest service specialists' and guest services' demographics:
| Guest Service Specialist | Guest Services | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 38.0% Female, 62.0% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |