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The differences between guest service specialists and hospitality specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service specialist and a hospitality specialist. Additionally, a hospitality specialist has an average salary of $36,217, which is higher than the $32,603 average annual salary of a guest service specialist.
The top three skills for a guest service specialist include front desk, patients and reservations. The most important skills for a hospitality specialist are POS, patients, and proprietary software.
| Guest Service Specialist | Hospitality Specialist | |
| Yearly salary | $32,603 | $36,217 |
| Hourly rate | $15.67 | $17.41 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,145 | 69,787 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 62% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Guest Service Specialists are responsible for delivering guests with front desk services. Their duties include welcoming guests during arrival, managing to check in and check out procedures, assigning rooms to guests, process payments, delivering messages, and providing information to guests such as tourist locations, restaurant recommendations, and transport logistics. They must tend to customer queries and conflicts while working closely with staff personnel and bell service in providing customer service.
A hospitality specialist is an expert in hospitality industry. They may work in conference centers, hotels and lodgings, parks and recreation centers, or many other venues. They are responsible for ensuring that hospitality accommodations are high-quality. They must provide leadership to create outstanding customer services at all levels of the organization. They manage employees and help them to meet their organization's goals.
Guest service specialists and hospitality specialists have different pay scales, as shown below.
| Guest Service Specialist | Hospitality Specialist | |
| Average salary | $32,603 | $36,217 |
| Salary range | Between $25,000 And $42,000 | Between $26,000 And $48,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Alaska | Alaska |
| Best paying company | Alston & Bird | Alameda Health System |
| Best paying industry | Retail | Pharmaceutical |
There are a few differences between a guest service specialist and a hospitality specialist in terms of educational background:
| Guest Service Specialist | Hospitality Specialist | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest service specialists' and hospitality specialists' demographics:
| Guest Service Specialist | Hospitality Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 37.9% Female, 62.1% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 12.9% Unknown, 5.7% Hispanic or Latino, 18.8% Asian, 7.4% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |