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The differences between guest service specialists and member service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service specialist and a member service specialist. Additionally, a member service specialist has an average salary of $33,769, which is higher than the $32,603 average annual salary of a guest service specialist.
The top three skills for a guest service specialist include front desk, patients and reservations. The most important skills for a member service specialist are POS, account maintenance, and quality customer service.
| Guest Service Specialist | Member Service Specialist | |
| Yearly salary | $32,603 | $33,769 |
| Hourly rate | $15.67 | $16.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,145 | 212,512 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Guest Service Specialists are responsible for delivering guests with front desk services. Their duties include welcoming guests during arrival, managing to check in and check out procedures, assigning rooms to guests, process payments, delivering messages, and providing information to guests such as tourist locations, restaurant recommendations, and transport logistics. They must tend to customer queries and conflicts while working closely with staff personnel and bell service in providing customer service.
A member service representative is responsible for providing service and support to customers of membership-based organizations. You will be responding to inquiries, requests, and complaints, investigating and resolving customer complaints and concerns, and providing information and ongoing education to members about company benefits, and policies, and procedures. Additionally, you will be responsible for processing and auditing transactions, including purchases, deposits, withdrawals, and payments. You are also expected to cross-sell products or services to meet the needs of other members.
Guest service specialists and member service specialists have different pay scales, as shown below.
| Guest Service Specialist | Member Service Specialist | |
| Average salary | $32,603 | $33,769 |
| Salary range | Between $25,000 And $42,000 | Between $26,000 And $42,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Alaska | New York |
| Best paying company | Alston & Bird | Digital Federal Credit Union |
| Best paying industry | Retail | Finance |
There are a few differences between a guest service specialist and a member service specialist in terms of educational background:
| Guest Service Specialist | Member Service Specialist | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest service specialists' and member service specialists' demographics:
| Guest Service Specialist | Member Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 28.3% Female, 71.7% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.6% Hispanic or Latino, 22.7% Asian, 7.0% White, 52.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |