Guest service specialist job description

Guest Engagement Specialists enhance the experience of our visitors at the Audubon Zoo by delivering engaging informal and interpretive programming that inspires and strengthens a connection to our conservation goals. Responsibilities for this position include but are not limited to delivering chats and demonstrations throughout the zoo, presenting live animals for interactive encounters, working collaboratively with animal staff to support contact areas and other formal demonstrations, assisting with supervision and training of volunteers, supporting special events and more. Guest Engagement Specialists may support other programming needs in the Education Department as needed. Specialists are expected to consistently model the Education and Volunteer Resources departmental core values: clear is kind, dare to grow, and engage with curiosity.
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To deliver on the Audubon mission, the Guest Engagement Specialist will:


Provide a guest experience of outstanding quality by…
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• Delivering engaging, hands-on informal and interpretive programs for guests of all ages
• Preparing and setting up for all programming
• Understanding the significance of their role and how they can make a positive impact on our guests
• Providing proactive, friendly communication and striving to anticipate guests' needs and desires
• Communicating issues or concerns to the Zoo Education Manager in a timely manner
• Working in a cooperative manner with the animal care team and respecting the Ambassador Animal collection spaces, protocols, and equipment
• Working collaboratively with front of house departments (Animal Staff, Guest Services, Facilities, etc.) to identify opportunities to improve guest experience




Educate our diverse audience about the natural world by…
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• Delivering informal programming and events throughout the year
• Actively collaborating with the education department team to design and implement programs and presentations directly related to our collection and conservation messages
• Supporting departmental collaboration with Marketing, Development, Membership and Special Events to support non-routine special events
• Actively seeking up-to-date information on informal education methodologies and trends
• Actively seeking out and participating in professional development opportunities as approved by supervisor


The above-listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.
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To deliver on the Audubon service promise, the Guest Engagement Specialist will:


Welcome
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• Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings.
• Wear an identification badge.
• Walk individuals to their destination instead of pointing; aid people who look confused.
• Assume ownership of potential safety hazards (wipe-up spills, pick up trash). Always have a camera-ready look.


Share
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• Maintain a positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it).
• Coach coworkers on service expectations.
• Utilize the power of teamwork to give excellent service.
• Know when to involve management.


Inspire
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• Know the answers to questions or seek out the answers.
• Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold).
• Ensure work area is free of food, drink, socialization, and personal business.
• Follow Dress Code Policy on clothing and grooming.
• Keep unpleasant concerns behind closed doors (vent backstage).


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Supervision: This position may assist in the supervision of volunteers and interns as needed.
Experience:
• 1-3 years working in an informal learning environment and demonstrated experience working in animal presentation and naturalist chats preferred.
• Demonstrated experience in effective communications with youth and adults from diverse backgrounds.
• Experience handling animals or ability to learn to handle animals including birds, mammals, and invertebrates.
• Experience in operant conditioning training and enrichment strongly desired.




Education:
• Bachelor’s degree required in Education, Biology, Zoology, Communications, Ecology, Environmental Education or other related field, and/or equivalent work experience.


Physical Requirements:
• Sitting or standing, bending, stooping, and the ability to carry items weighing up to 30 pounds
• Ability to pass annual TB tests
• Ability to perceive visual, odor, or behavioral changes in animals to determine changes in animals’ stress level or general wellbeing. Must have excellent peripheral vision, depth perception, and quick motor response for animal and audience control during presentations
• Must be able to stand or walk for up to 2/3 of the day
Environmental/Working Conditions:
• Will be exposed to high, medium, and low noise intensity
• Will be expected to lead and engage groups of diverse sizes in a variety of situations
• Constant contact with co-workers required
• Works effectively in a moderately noisy office
• Affinity for animals required
• Exposure to fluctuations in temperatures is required
• Exposure to extreme heat and outdoor conditions is required
• Must be able to work holidays, weekend and occasional after hour events


Other abilities, skills, knowledge:


• Goal-oriented and self-motivated
• Willingness and ability to take initiative
• Able to manage multiple priorities and deadlines for a wide range of projects
• Exemplary written communications skills
• Appropriate and professional responses to stress
• Exemplary presentation and oral communication skills
• Effective team player
• Excellent interpersonal skills with ability to interact with all levels of staff, donors, visitors, and educators

Thank you for your interest in a great career opportunity with Chick-fil-A. Here, you are taking the first step towards a very rewarding career. Every job at Chick-fil-A will prepare you to be the best you can be. That is our promise to you.

Here at Chick-fil-A, you’ll have the opportunity to work closely with a highly motivated and driven Owner/Operator who is personally vested in your success.
Your Success is our Success

We encourage you to fill out your application completely and let us know your availability. Add a cover letter to help us get your unique personality.

Our Restaurant Customer Service / Cashier / FOH Crew Member / Team Members are the face of our company and are the first step in providing quality service and hospitality to our guests.

The Front of House Team Member's responsibility is to continually interface with guests to provide quick, friendly, and accurate service.

We offer you a great work environment, a fair pay, education scholarship opportunity, awesome training and lot of advancement opportunities.

Job opportunities as Customer Service/FOH Team Member are generally offered as full time or part time restaurant job.

Prior experience as customer service, cashier, associate, restaurant crew member, team member or other part time restaurant job experience is not required but is preferred.
Requirements/Responsibilities
Restaurant Customer Service / Cashier / FOH Crew Member / Team Member Requirements & Responsibilities

We are looking for applicants who exhibit the following qualities:
* Consistency and Reliability
* Cheerful and Positive Attitude
* Values Teamwork
* Loves Serving and Helping Others

Applicants must be able to:
* Smile
* Create and Maintain Eye Contact
* Speak Enthusiastically
* Make Emotional Connections with Guests

Applicants will also be expected to be able to work on their feet for several hours at a time.

Customer Service / Cashier / FOH Crew Member / Team Member is generally offered as full time or part time restaurant job.

Prior experience as customer service, cashier, associate, restaurant crew member, team member or other part time restaurant job experience is not required but is preferred.
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
What you'll do:

* Provide optimal guest experience services.
* Assist guests in the proper selection of merchandise in accordance with their identified needs.
* Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
* Perform cashiering duties.
* Perform related duties in support of the store attaining its assigned sales goal.
* Ensure merchandise is properly stocked and priced.
* Adhere to established operational guidelines and store policies and procedures.
* Evaluate guest inquiries and as needed refers to Guest Experience Leader and/or Leader on Duty.

Key Accountabilities:

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

* Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.
* Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.
* Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.
* Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.
* Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.
* Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.
* Assists in stocking and facing merchandise according to established standards.
* Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
* Adheres to loss prevention policies.
* Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.
* Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.
* Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.
* Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.
* Assists store leadership in the opening/closing of the store as needed, to include the accurate completion of required paperwork.
* Participates in the completion of quarterly and annual physical inventory counts.
* Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.
* Performs special projects as assigned.

Supervisory Responsibility:

None.

Work Environment:

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.