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Top 50 Guest Service Specialist Skills

Below we've compiled a list of the most important skills for a Guest Service Specialist. We ranked the top skills based on the percentage of Guest Service Specialist resumes they appeared on. For example, 31.6% of Guest Service Specialist resumes contained Customer Service as a skill. Let's find out what skills a Guest Service Specialist actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Guest Service Specialist

1. Customer Service
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high Demand
Here's how Customer Service is used in Guest Service Specialist jobs:
  • Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
  • Act as the first line of customer service at the gates for season plan holders experiencing issues with virtual ticketing.
  • Answer the phone with outstanding customer service skills, relay messages, and greet guests with a pleasant professional smile.
  • Be personal and pro-active in providing assistance to all guests with the highest level of customer service and hospitality.
  • Excelled in role requiring the ability to handle a variety of customer service and resolve customer issues with expediency.
  • Worked as a team member performing cashier duties, product assistance and cleaning while maintaining excellent customer service.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Recognized for excellent customer service in front of the entire staff.
  • Managed front end and provided exceptional customer service at help desk.
  • Acted as a customer service lesion between management and the patron.
  • Provided excellent customer service skills in a fast paced environment.
  • Provide excellent customer service while maintaining a clean work environment.
  • Provide excellent customer service to new and existing clients
  • Job Duties: Customer Service and gaming machine repair
  • Provide customer service to guests.
  • Provide excellent customer service to patrons entering a National Football League facility.
  • Provided excellent customer service, to enhance the fan experience, through addressing customers' needs in a timely manner.
  • Greet customers cashier handle cash intake take food to customers drive thru and provide excellent customer service
  • Provided great customer service, ticket sells, answer phone, and operated ticketmaster software.
  • worked register, served orders and customer service.

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14,792 Customer Service Jobs

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2. Guest Satisfaction
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high Demand
Here's how Guest Satisfaction is used in Guest Service Specialist jobs:
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Maintained positive guest relations at all times, resolved guest complaints, and ensured guest satisfaction by providing highly personalized service.
  • Help drive Elite Recognition to a current score of 90.5 * Continuing to improve Guest Satisfaction Surveys (GSS score)
  • Served as liaison to corporate and group contacts, exceeding sales goals by generating reservation fulfillment and guest satisfaction.
  • Receive guest escalation phone calls to ensure guest satisfaction by providing timely and appropriate guest service recovery.
  • Created 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations.
  • Executed exceptional customer service at all times, ensuring 100% guest satisfaction.
  • Guide guests when ordering food and beverages and implement 100% guest satisfaction.
  • Oversee guest satisfaction in a long term, extended stay hotel.
  • Respond appropriately to guest inquiries to ensure total guest satisfaction.
  • Enhance guest satisfaction with each interaction.
  • Managed the front and back of the house ensuring 100% guest satisfaction.-Managed Retail- Ordering, stocking and selling.
  • Manage day-to-day Guest Service operations in a heavy-traffic store Selected to correct problems to ensure guest satisfaction.

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72 Guest Satisfaction Jobs

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3. Phone Calls
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high Demand
Here's how Phone Calls is used in Guest Service Specialist jobs:
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Run the register, stock items, help take care of animals, and answer phone calls
  • Demonstrate customer service, facilitate stadium tours, welcome guests, direct patrons and phone calls
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Posted charges for rooms, food, or telephone calls, to ledgers.
  • Answer all phone calls, guest check-in, make reservations, collected payments.
  • Answered phone calls and assisted in taking customer complaints and other feedback.
  • Answered incoming phone calls and making reminder phone calls for payments.
  • Greeted customers and processed ticket orders, answered phone calls.
  • Answer all phone calls prompt, courteous, and efficient.
  • Answer incoming phone calls; make outgoing courtesy calls.
  • Process guests' requests through telephone calls.
  • Manage customer flow and phone calls.
  • Answer phone calls and take messages.
  • Utilized a multi-line telephone system to direct phone calls to appropriate recipients
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Coordinated phone calls on a multi-line phone system.
  • Answer phone calls from patients, nurses, guest's,etc.
  • Maintained order at women's campus Answered phone calls Completed intakes Assisted clients with resources Recorded and filed incident reports

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149 Phone Calls Jobs

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4. Front Desk
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high Demand
Here's how Front Desk is used in Guest Service Specialist jobs:
  • Completed management training program encompassing all aspects of Guest Services including supervision of Housekeeping staff and Front Desk / Concierge responsibilities.
  • Provided competency training for Front Desk representatives focusing on time management and the provision of consistent outstanding customer service.
  • Tasked with guest interaction and satisfaction, directed bell staff and front desk to maximize efficiency while maintaining superior guest relations.
  • Greet guest at front desk and process check-in and checkout procedures for guest as well as serve as concierge service.
  • Front desk help: answering phone calls, responding to emails, helping guests that come in with questions.
  • Worked in the front desk helping guest with reservation and getting any amenities they needed for their stay.
  • Train new employees in reservations, PBX, and front desk, manage cash drawer and hotel safe.
  • Provided guests with assistance at the front desk during the check-in and check-out processes and throughout their appointment.
  • Used SpaBiz software to schedule appointments, maintain client profiles and process transactions at the front desk.
  • Managed all front desk task, including client records and operated our salon/spa computer system.
  • Assist at front desk as needed, inputting of personal information, assisting in sales
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Front desk customer service, educating patrons about gym health and safety.
  • Monitored the appearance and performance of the front desk staff.
  • Handle all manners of front desk associate duties.
  • Run front desk while working on audit.
  • Provided General Clerical and front desk assistance.
  • Supervised front desk clerks and bell-persons.
  • Ring guests up at the front desk.
  • Front desk guest specialist which includes answering phones, checking in guests , making reservations.

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1,088 Front Desk Jobs

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5. Food Safety
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high Demand
Here's how Food Safety is used in Guest Service Specialist jobs:
  • Cash handling, customer service, bookkeeping, fuel sales, food safety.
  • Conduct Food Safety/Quality Audits * Hire/Train/Monitor 20-40 Mystery Guests for Oregon/Washington * Present most missed/best practices at Management Meetings

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97 Food Safety Jobs

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6. Sales Floor
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high Demand
Here's how Sales Floor is used in Guest Service Specialist jobs:
  • Mentored new-hire agents during their first month on the sales floor with side by side and Group chat assistance and support.
  • Straightened and help maintain the sales floor.
  • Prepared merchandise for sales floor.
  • Provided fast, fun and friendly service to guests, both face to face and by supporting sales floor teams.
  • Maintain assigned section Help customers on the sales floor Train new employee's on registers/sales floor Training for manager
  • Provide customer support for retail store Marketing and sales Operate cash register Inventory check Maintaining sales floor
  • Cashier Guest Services Sales Floor Hardlines

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1,508 Sales Floor Jobs

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7. Data Entry
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high Demand
Here's how Data Entry is used in Guest Service Specialist jobs:
  • Demonstrated technical aptitude through efficient and accurate data entry.
  • Process transactions and take payment, follow ticket processing procedures, data entry.
  • Performed data entry/audit of money orders and supplied orders to the management division.
  • Trained new employees on multiple programs and data entry software.
  • Assisted with beer ordering, events, and office data entry
  • Schedule appointments for new pool sales * Data Entry & Reports
  • Update and scan medical information into patients chart.Skills UsedData entry, facsimile machine,copier Medisoft and Centricity software.

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175 Data Entry Jobs

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8. Financial Transactions
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high Demand
Here's how Financial Transactions is used in Guest Service Specialist jobs:
  • Verify and balance entries and records of financial transactions reported by all departments.
  • Handled financial transactions and explained safety rules and usage of equipment.
  • Helped other restaurant personnel in areas such as answering telephones and completingfinancial transactions.
  • Process Financial Transactions Daily Reports Supervise Maid Services Proactive troubleshooting to ensure excellent Guest Satisfaction General Maintenance

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17 Financial Transactions Jobs

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9. Special Requests
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high Demand
Here's how Special Requests is used in Guest Service Specialist jobs:
  • Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
  • Reviewed all arrivals noting special requests, blocking rooms as needed.
  • Check accommodations, making sure any special requests are carried out accordingly
  • Assist guests with resolution of billing issues and other special requests.
  • Communicate to production area, any special requests by customer.
  • Assisted guests with any special requests during their visits.
  • Respond to special requests from guests with unique needs.
  • Accommodate and document special requests.

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41 Special Requests Jobs

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10. POS
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high Demand
Here's how POS is used in Guest Service Specialist jobs:
  • Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Have a strong interest in animal welfare and possess a high level of knowledge of aquatic life care and husbandry.
  • Confirmed Marriott standards were upheld by all associates to ensure guests received the best customer service possible.
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Worked with ground employees and management to ensure a seamless and positive experience for all customers.
  • Handled several positions, including POS, and assisted teammates with their positions to increase efficiency.
  • Manage the education and training of new employees; assuring a positive engagement for customers.
  • Develop and maintain positive working relationships with others; support team to reach common goals.
  • Checked credentials of all persons walking past my post on the service level.
  • Provide them with tools they need to be successful in their new positions.
  • Compose, type, and distribute notes, routine correspondence, or reports.
  • Take deposit to the bank and mail to the post office.
  • Acted as a listening post for guests' compliments and complaints.
  • Provide fun, family, and positive energy.
  • Train new stores on new POS system.
  • Work effectively in a multi-tasking position.
  • Greeted customers in the restaurant and drive-thru with a positive attitude.
  • Provided positive customer service in high pressure environment Handled cash and credit card transactions Built professional relationships with managers and other co-workers
  • Managed POS system Rectified customer disputes Maintained customer satisfaction
  • Greet and assist customers in restaurant dining room Provided positive customer service Assisted with setup and delivery of catered events.

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553 POS Jobs

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11. Customer Orders
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high Demand
Here's how Customer Orders is used in Guest Service Specialist jobs:
  • Process customer orders/changes/returns according to department policies and procedures.
  • Provided customer service, took customer orders, took payment cash/credit, cleaned dining area, fixed drinks and stock
  • Collect money for customer orders and provide correct change and other duties assigned.
  • Placed customer orders and prepared food while maintaining the premises
  • Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Obtained customer Orders using pos system.
  • Processed customer orders in a timely matter Prepared meals for customers Assisted customer needs to complete satisfaction

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105 Customer Orders Jobs

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12. Communication
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high Demand
Here's how Communication is used in Guest Service Specialist jobs:
  • Maintained a clean and friendly work environment.-Handling cash.-Customer Service-Multi-tasking-Cashiered with two cash registers at once-Demonstrated strong communication skills
  • Maintained telecommunication system by following manufacturer's instructions for in-house phone and console operation.
  • Utilize channels of communication to identify patient and/or family needs/concerns.
  • Trained and experienced in interpersonal and group communication.
  • Prepared reports and communication for senior management.
  • Demonstrated strong customer service and communication skills.
  • Interacted and engaged with customers/guests and built personal rapport and relationships through courteous, friendly, professional service and communication.
  • Used effective communication skills to ensure that all maintenance and housekeeping requests were completed on time.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Handled phone communications, questions and immediate needs of patients and medical providers.
  • Answered various communications from customers and logged all received on a daily basis.
  • Maintained data base information, distributed up to date reports with communication needs.
  • Manage vendor relations and communications between vendor and Target stores.
  • Staff training, inter-department communications, and staff scheduling.
  • Used effective communication skills both orally and written.
  • Interacted professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.
  • Addressed and resolved guest and professional concerns or complaints with effective communication.
  • Maintain good communication while handling costumer complaints and attitudes,*Handling large amounts of money*Getting customers orders out in a timely matter
  • Maintain confidentiality of all communications whether written, email, fax or telephone.
  • Oversee all guest needs are meet.Clerical dutiesSkills UsedComputer programs (Fosse, word, internet explorer)Verbal communication*Eligible for rehire.

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1,279 Communication Jobs

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13. Front Counter
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high Demand
Here's how Front Counter is used in Guest Service Specialist jobs:
  • Worked in the kitchen preparing food and at the front counter assisting customers.
  • Assist guests at the front counter for inside dining.
  • Take orders in drive thru and front counter stock supplies before and after rush hour and clean the lobby and bathrooms
  • Assisted guests with front counter requests for inside dining and served as backup help for drive-thru window.
  • Can handle a busy night alone working both front counter and drive thru.
  • Take orders from cash register at front counter and drive-thru.
  • Worked drive-thru window Front counter cashier Prepared food Provided fast and friendly service Waited tables

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107 Front Counter Jobs

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14. Marriott
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high Demand
Here's how Marriott is used in Guest Service Specialist jobs:
  • Help Front Office Manager with various task such as prepare weekly schedule, employ moral, GSS and Marriott Rewards reports.
  • Resolve escalated customer issues to find a resolution that both satisfies the member and adheres to Marriott s policies.
  • Handled all elite member accounts representing 50% of Marriott Hotel guest revenue.
  • Handled Marriott Customer Care complaints to ensure proper handling of guest complaints.
  • Shepherded monthly FD meetings to discuss GSS ranking and Marriott Rewards scores-feedback.
  • Recognized as a Marriott LA Market superstar 2012 for exceptional customer service.
  • Welcome and acknowledge guest according to Marriott Brand Standards.
  • Enroll guests into the Marriott rewards program.

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498 Marriott Jobs

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15. VIP
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average Demand
Here's how VIP is used in Guest Service Specialist jobs:
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • Communicate information regarding designated VIP reservations.
  • Operate a 35 passenger tour bus motor vehicle to transport visitors to tour site locations and VIP catered tour events.
  • Administered facility VIP tours, greeted and provided information to patrons and assisted executive patrons in club seat/suite area.
  • Provided VIP service such as hosting and managing VIP event space with major events such as Brooklyn Nets games.
  • Identified VIP guests and determine award(s) gifts & upgrade eligibility based on availability.
  • Escort celebrities and other VIP's throughout the venue before during and after the event.
  • Provided security for players and VIP guest on the service level.
  • Developed and maintained hotels frequent and VIP guest program.
  • Assist VIP guest ad Davis-Wade Stadium
  • Experienced with Hyatt guests, as well as VIP clients.

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40 VIP Jobs

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16. Special Events
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average Demand
Here's how Special Events is used in Guest Service Specialist jobs:
  • Executed special events and marketing initiatives at the tour center collaborating with both Marketing and Public Relations departments.
  • Assisted with special events and special projects under the direction of the Guest Services Department.
  • Plan parties and special events increasing sales by selling additional catering and party packages.
  • Coordinated other special events for the facility to generate revenue.
  • Assist with planning and work all special events.
  • Provide both lead and support positions to the special events department.

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20 Special Events Jobs

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17. Product Knowledge
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average Demand
Here's how Product Knowledge is used in Guest Service Specialist jobs:
  • Train individuals on product knowledge to exceed our goals and performance management.
  • Assist guests with retail purchases based on extensive product knowledge.
  • Assist guests with product knowledge and perform make up touch-ups.
  • Retail Associate, Pier 1 Imports Helping customers choose products for their home and learning extensive product knowledge.
  • Attend seminars and training to maintain industry and product knowledge.

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58 Product Knowledge Jobs

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18. High Volume
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average Demand
Here's how High Volume is used in Guest Service Specialist jobs:
  • Monitored high volume email box for vacation reservation and local information.
  • Manage inventory of a high volume retail department; including ordering marketable displays, shipping, and distributor management.
  • Managed high volume, wide market location, and maintained profitability levels above 30%.
  • Handled high volume inbound calls via telephone, email and VRU.
  • Respond to high volume phone calls.

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114 High Volume Jobs

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19. Computer System
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average Demand
Here's how Computer System is used in Guest Service Specialist jobs:
  • Processed all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
  • Entered guest information and payment information into computer system.
  • Confirmed that passengers had the required travel documents and then checked them in using an online computer system.
  • Head of training team to educate new associates with resort computer system and guest service standards.
  • Maintained accurate records in a computer system as well as in a physical case file.
  • Operate multiple phone lines and computer systems under a continuously high volume of customer interaction.
  • Mastered point-of-service (POS) computer system for automated order taking 3.
  • Worked with Medical Records, fax machine, different computer systems.
  • Complete designated cashier and closing reports in the computer system.
  • Input member info into the computer system.
  • Worked with 7different computer systems through out the entire shift.
  • Operated Mikal computer system Cashier/ handled money Checked out guests and booked future appointments Answered phone calls

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98 Computer System Jobs

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20. Gift Shop
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average Demand
Here's how Gift Shop is used in Guest Service Specialist jobs:
  • Learned, operated, and trained on a new operating system for ticket sales also gift shop operation.
  • Cross-trained in: Gift Shop/Reservations, Public Education, Behind the Sea's Tours and Photography.
  • Possessed knowledge for relief of Gift Shop and Concierge Representatives for breaks/call outs as needed.
  • Performed gift shop responsibilities including customer service, cash handling, and inventory control.
  • Worked at the front gate and gift shops selling tickets and souvenirs.
  • Work in the gift shop as a cashier and receiving shipment.
  • Reviewed inventory, order and restock gift shop items.
  • Assisted guests in the gift shop.
  • Provided guest services to hotel patrons by managing a small gift shop and reporting daily inventory, renting rooms etc..
  • Cashier for admission booth & gift shop Inventory duties including stocking, pricing, labeling & merchandising
  • Ticket sales Carousel and Train driving Giving tours Concessions Gift shop Participation in fundraisers

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264 Gift Shop Jobs

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21. Company Policies
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average Demand
Here's how Company Policies is used in Guest Service Specialist jobs:
  • Cash and payment handling; ensuring compliance with company policies and regulations relating to financial record keeping and money handling.
  • Maintained balance of company policies and Guest expectations in a fast paced, independent work environment.
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Account for all cash and make deposits in accordance with hotel and company policies.
  • Prepared customers orders in accordance with company policies performed needed maintenance inside/outside of store.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

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162 Company Policies Jobs

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22. Daily Operations
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average Demand
Here's how Daily Operations is used in Guest Service Specialist jobs:
  • Provide general administrative support associated with daily operations.
  • Oversee daily operations of charity events, weddings, concerts, and tours.
  • Assisted managers with daily operations, including cash handling.
  • Posted all properties revenue for daily operations and processed final reports.

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9 Daily Operations Jobs

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23. Night Audit
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average Demand
Here's how Night Audit is used in Guest Service Specialist jobs:
  • Create reservations, check in and out guest, method of payment, night audit, and enter information into databases.
  • Performed night audit duties such as preparing the system for next day use, and bell desk and luggage storage.
  • Performed all Front/Help Desk, Office Administration, Guest Services & Night Auditor duties.
  • Performed night audit duties as needed and coordinated room availability with Housekeeping.
  • Balance cash drawer every shift and cover night audit when needed.I work all shifts and can cover all shifts.
  • Conducted pre-implementation of night audit to ensure all systems and programs will work as planned.
  • Worked as Night Auditor 8 months Check in and check out guests Assist guests with questions and concerns

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85 Night Audit Jobs

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24. Staff Members
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average Demand
Here's how Staff Members is used in Guest Service Specialist jobs:
  • Assume responsibility over safety of guests and supervise other staff members when necessary.
  • Supervised the work carried out by new staff members, and interacted with them during preparation.
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
  • Support and train new staff members, network and create bonds with vendors.
  • Interview, recruit and retain qualified staff members.
  • Train other staff members to work as cashier.
  • Trained several docents and fellow staff members.

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25 Staff Members Jobs

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25. Powerpoint
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average Demand
Here's how Powerpoint is used in Guest Service Specialist jobs:
  • Performed media equipment set-up for meetings requiring PowerPoint presentations and/or audio-visual presentations and L&E network connections.
  • Assisted on team projects such as Database Management, GiftCard fulfillment, Microsoft PowerPoint presentations, 2-D art design and execution
  • Created return training PowerPoint presentation used by the department to support peak 2016.

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50 Powerpoint Jobs

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26. Ticket Sales
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average Demand
Here's how Ticket Sales is used in Guest Service Specialist jobs:
  • Worked alongside Guest Services for contracted elite hotels to implement quality concierge service, ticket sales, and vacation planning.
  • Assist with guest season passes and daily ticket sales.
  • Supervised ticket sales at the gates.
  • Season pass and ticket sales using Siriusware Point of Sale System.
  • Key Responsibilities: Arena ticket sales Assisted guest and VIPs and season ticket holders as needed Ensured guest safety

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5 Ticket Sales Jobs

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27. Dome
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average Demand
Here's how Dome is used in Guest Service Specialist jobs:
  • Operate as the first point of contact for Georgia Dome guests to ensure they have an enjoyable experience during the event.
  • Handled customer interactions, assisted with seating arrangements, and dispatched calls to the proper party throughout Georgia Dome facility.
  • Served as a knowledge base for campus events and conducting tours in the Dome establishment.
  • Cleaned kiosk stand, tables, plates, domes and floor area before closing.
  • Iced sample domes, cleaned domes and wiped down tables throughout the day.
  • Assisted guests with directions and Dome information as needed.

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28. Positive Attitude
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average Demand
Here's how Positive Attitude is used in Guest Service Specialist jobs:
  • Key strengths are ability to maintain a positive attitude and work with customers to deliver high quality service.
  • Display positive attitude in interactions within their team by contributing to group problem solving and morale.
  • Maintained positive attitude and professionalism in stressful situations.. * Maintained cash drawer.

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53 Positive Attitude Jobs

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30. Crowd Control
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low Demand
Here's how Crowd Control is used in Guest Service Specialist jobs:
  • Provide crowd control at the entrance, exit, 4D theater, and Marine Theater.
  • Provided crowd control and ensured guest safety Skills Used.
  • Crowd control and basic security of the property.
  • Perform crowd control duty as needed.
  • Crowd control at the point of entry Ticket scanning Customer service

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31. Room Availability
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low Demand
Here's how Room Availability is used in Guest Service Specialist jobs:
  • Monitored room availability, Guest folio using Fosse System.
  • Keep records of room availability and guests' accounts.

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73 Room Availability Jobs

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32. Room Reservations
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low Demand
Here's how Room Reservations is used in Guest Service Specialist jobs:
  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
  • Assign guest room reservations * Confirm hotel room accommodations and cancellations

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356 Room Reservations Jobs

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33. Company Standards
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low Demand
Here's how Company Standards is used in Guest Service Specialist jobs:
  • Maintained a cleanly environment per company standards.
  • Cook food to company standards.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

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13 Company Standards Jobs

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34. Payment Arrangements
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low Demand
Here's how Payment Arrangements is used in Guest Service Specialist jobs:
  • Checked guests in and out while taking care of payment arrangements.

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5 Payment Arrangements Jobs

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35. High Standards
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low Demand
Here's how High Standards is used in Guest Service Specialist jobs:
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Maintained high standards in general housekeeping to provide a clean, inviting and friendly atmosphere.
  • Resolved visitor concerns and complaints while upholding the MoMA's high standards and reputation.
  • Maintained integrity of database by following high standards of data entry.
  • Maintained high standards of customer service.

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1 High Standards Jobs

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36. Scheduling Appointments
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low Demand
Here's how Scheduling Appointments is used in Guest Service Specialist jobs:
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Assisted guests with scheduling appointments, service questions, and one-on-one with make-up services.

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3 Scheduling Appointments Jobs

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37. Animal Care
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low Demand
Here's how Animal Care is used in Guest Service Specialist jobs:
  • Install, maintain, and repair animal care facility equipment such as infrared lights, feeding devices, and cages.
  • Cashier, Customer Service, General animal care and upkeep, Weekly product demonstrations.
  • Cash handling, animal care, moderate janitorial work.
  • Provided excellent customer service Assisted in grooming salon as a bather Provided small animal care Performed cashiering duties

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9 Animal Care Jobs

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38. Special Projects
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low Demand
Here's how Special Projects is used in Guest Service Specialist jobs:
  • Provide project management services for special projects as assigned.
  • Achieve productivity and quality goals Prepare reports; handle special projects and assignments as required.

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61 Special Projects Jobs

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39. Preventative Maintenance
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low Demand
19 Preventative Maintenance Jobs

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40. Petco
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low Demand
41. Administrative Tasks
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low Demand
Here's how Administrative Tasks is used in Guest Service Specialist jobs:
  • Performed administrative tasks utilizing Microsoft Office.
  • Perform opening and closing administrative tasks; bank deposits, inbound and outbound business communications, and inventory audits.o SpaBiz
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

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4 Administrative Tasks Jobs

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42. Clinical Staff
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low Demand
Here's how Clinical Staff is used in Guest Service Specialist jobs:
  • Served as a liaison between guest, providers, clinical staff, billing department, vendors, and management.

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26 Clinical Staff Jobs

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43. Local Attractions
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low Demand
Here's how Local Attractions is used in Guest Service Specialist jobs:
  • Supervised and trained personnel in guest service procedures, local attractions, as well as communications and radio procedures.
  • Answered questions regarding hotel facilities and service, local attractions, directions, etc.
  • Advised guests as to local attractions and restaurants
  • Assist patrons with making restaurant reservations, finding the right local attractions, buying tickets for shows in Las Vegas.

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44. Large Groups
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Here's how Large Groups is used in Guest Service Specialist jobs:
  • Coordinate with catering the dining needs for large groups, meet with them the day of the event if needed.
  • Greet large groups of guests with positive approach.

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1 Large Groups Jobs

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45. Bookkeeping Activities
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low Demand
Here's how Bookkeeping Activities is used in Guest Service Specialist jobs:
  • Perform simple bookkeeping activities, such as balancing cash accounts and credit card payments.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.

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44 Bookkeeping Activities Jobs

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46. Safe Environment
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low Demand
Here's how Safe Environment is used in Guest Service Specialist jobs:
  • Enforced disciplinary measures to remove offending parties to maintain positive and safe environment.
  • Full time 00000000 Created a safe environment for patients, families and visitors.

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4 Safe Environment Jobs

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47. General Information
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low Demand
Here's how General Information is used in Guest Service Specialist jobs:
  • Provide guests with general information about the Park as well the Dolphin residents.
  • Provide general information at the will call desk.
  • Assist guests with general information needs.
  • Develop full season-ticket member email blasts for sales, events and general information using Eloqua.

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94 General Information Jobs

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48. Bank Deposits
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low Demand
Here's how Bank Deposits is used in Guest Service Specialist jobs:
  • Process monetary transactions using PayPal and prepare daily bank deposits.

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2 Bank Deposits Jobs

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49. Appropriate Person
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low Demand
Here's how Appropriate Person is used in Guest Service Specialist jobs:
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Assist directly or route customers to the appropriate personnel for assistance.

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26 Appropriate Person Jobs

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50. Insurance Companies
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low Demand
32 Insurance Companies Jobs

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Guest Service Specialist Jobs

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20 Most Common Skills For A Guest Service Specialist

Customer Service

37.3%

Guest Satisfaction

21.5%

Phone Calls

7.5%

Front Desk

5.1%

Food Safety

4.2%

Sales Floor

3.8%

Data Entry

2.0%

Financial Transactions

1.8%

Special Requests

1.7%

POS

1.7%

Customer Orders

1.7%

Communication

1.6%

Front Counter

1.6%

Marriott

1.6%

VIP

1.5%

Special Events

1.5%

Product Knowledge

1.1%

High Volume

1.0%

Computer System

1.0%

Gift Shop

1.0%
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Typical Skill-Sets Required For A Guest Service Specialist

Rank Skill
1 Customer Service 31.6%
2 Guest Satisfaction 18.3%
3 Phone Calls 6.4%
4 Front Desk 4.3%
5 Food Safety 3.6%
6 Sales Floor 3.2%
7 Data Entry 1.7%
8 Financial Transactions 1.5%
9 Special Requests 1.5%
10 POS 1.4%
11 Customer Orders 1.4%
12 Communication 1.4%
13 Front Counter 1.4%
14 Marriott 1.3%
15 VIP 1.3%
16 Special Events 1.2%
17 Product Knowledge 0.9%
18 High Volume 0.9%
19 Computer System 0.8%
20 Gift Shop 0.8%
21 Company Policies 0.8%
22 Daily Operations 0.8%
23 Night Audit 0.8%
24 Staff Members 0.7%
25 Powerpoint 0.7%
26 Ticket Sales 0.7%
27 Dome 0.7%
28 Positive Attitude 0.7%
29 Menu Items 0.7%
30 Crowd Control 0.6%
31 Room Availability 0.6%
32 Room Reservations 0.5%
33 Company Standards 0.5%
34 Payment Arrangements 0.5%
35 High Standards 0.5%
36 Scheduling Appointments 0.4%
37 Animal Care 0.4%
38 Special Projects 0.4%
39 Preventative Maintenance 0.4%
40 Petco 0.4%
41 Administrative Tasks 0.4%
42 Clinical Staff 0.4%
43 Local Attractions 0.4%
44 Large Groups 0.4%
45 Bookkeeping Activities 0.4%
46 Safe Environment 0.3%
47 General Information 0.3%
48 Bank Deposits 0.3%
49 Appropriate Person 0.3%
50 Insurance Companies 0.3%
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28,691 Guest Service Specialist Jobs

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