What does a guest service specialist do?

Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.

There are some key differences in the responsibilities of each position. For example, guest service specialist responsibilities require skills like "strong work ethic," "patients," "reservations," and "team work." Meanwhile a typical receptionist/customer service has skills in areas such as "phone calls," "data entry," "scheduling appointments," and "office equipment." This difference in skills reveals the differences in what each career does.

A service agent is an individual whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that guest service specialist responsibilities requires skills like "strong work ethic," "patients," "reservations," and "team work." But a service agent might use other skills in their typical duties, such as, "regular maintenance," "credit card," "quality standards," and "pet."

A service desk associate will answer and respond to the inquiries and requests from both employees and customers, either through telephone calls, emails, or in person. Your duties as a service desk associate will vary depending on the sector you work in. These duties may include capturing and validating queries and issues for processing, communicating with users via different channels, and advising users on the appropriate action to address their concerns. You will also be responsible for escalating unresolved issues to a much higher support level and providing security support and advice.

The required skills of the two careers differ considerably. For example, guest service specialists are more likely to have skills like "strong work ethic," "patients," "reservations," and "team work." But a service desk associate is more likely to have skills like "service desk," "front end," "customer calls," and "customer care."

A service associate's role is to assist customers either through phone or in person. One of the service associate's primary responsibilities is to attain customer satisfaction by answering queries, performing troubleshooting methods, assisting in navigating through difficult tasks, handling complaints, resolving issues, and even processing payments. Furthermore, a service associate needs to be equipped with good communication skills to build rapport with clients as there are instances where they have to sell products and services.

Even though a few skill sets overlap between guest service specialists and service associates, there are some differences that are important to note. For one, a guest service specialist might have more use for skills like "strong work ethic," "reservations," "team work," and "guest service." Meanwhile, some responsibilities of service associates require skills like "quality customer service," "basic math," "loan payments," and "patient rooms. "