How To Become A Guest Service Supervisor: What It Is and Career Path

What is a guest service supervisor and how to become one

Updated January 8, 2025

3 min read

Guest service supervisors oversee and train service staff to ensure a high quality of service in their establishment. They work across many types of industries, including hotels, resorts, casinos, country clubs, and other guest-centered places.

Aside from supervising and training staff, the job duties of a guest service supervisor include ensuring proper communication between all staff members, creating training manuals, developing service protocols and standards, and resolving any guest issues that may arise. Usually, they are also responsible for addressing employee problems, such as scheduling issues, payroll mistakes, and hostility between co-workers.

The best candidates for this job position are usually individuals with a degree in hospitality management or business. Moreover, employers prefer candidates with prior working experience, either in lower-level hospitality jobs or supervisory positions.

An average guest service supervisor makes around $30,000 per year. However, many individuals in this position don't stay their for long and eventually move up to management roles.

ScoreGuest Service SupervisorUS Average

Salary

2.7

Avg. Salary $34,413

Avg. Salary $59,228

Stability level

8.0

Growth rate -4%

Growth rate 0.3%

Diversity

4.2

Race

American Indian and Alaska Native 0.64%

Asian 5.24%

Black or African American 9.83%

Hispanic or Latino 18.79%

Unknown 4.73%

White 60.77%

Gender

female 56.31%

male 43.69%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become a guest service supervisor

Explore guest service supervisor education requirements

Most common guest service supervisor degrees

Bachelor's

54.8 %

Associate

21.8 %

High School Diploma

13.3 %

Start to develop specific guest service supervisor skills

Skills	Percentages
Reservations	26.92%
Front Desk Operations	8.67%
POS	8.34%
Guest Rooms	4.46%
Guest Satisfaction	3.55%

Complete relevant guest service supervisor training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New guest service supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a guest service supervisor based on U.S. Bureau of Labor Statistics data and data from real guest service supervisor resumes.

Research guest service supervisor duties and responsibilities

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.

Prepare your guest service supervisor resume

When your background is strong enough, you can start writing your guest service supervisor resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a guest service supervisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable guest service supervisor resume templates

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