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Become A Guest Service Supervisor

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Working As A Guest Service Supervisor

  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Performing for or Working Directly with the Public
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Persons Outside Organization
  • Deal with People

  • Stressful

  • $29,030

    Average Salary

What Does A Guest Service Supervisor Do At Kirkwood Community College

* Prepare department work schedule and ensure department is adequately staffed
* Supervise, train, coach, and mentor all front desk and bell staff
* Ensures brand standards are followed by all staff
* Models and maintains department standards of service
* Greet, register, and assign rooms to guests of hotels or motels, escort them to their destination in the building when needed
* Keep records of room availability and guests' accounts, manually or using computers
* Compute bills, collect payments, and make change for guests
* Per
* For full info follow application link

What Does A Guest Service Supervisor Do At Hilton Hotels

* include the following.
* Other duties may be assigned
* Achieves customer satisfaction and room revenue goals while supervising Front Desk/Guest Service activitiesEnsures Guest Services is staffed appropriately by reviewing team member schedule and occupancy projectionsOversees and participates in prompt and courteous guest check-in and check outAddresses questions or problems pertaining to Hotel rooms and ratesMust be able to frequently move freely about the hotel, including up and down stairs many times during shift and remain standing for extended periodsMaintains room security by providing effective key control and participates in matters relating to room securityEnsures customer mail and messages are delivered promptly by overseeing mail and message deliveryPromotes guest participation in guest satisfaction surveys and guides guest service representatives to do the sameResponds to positive and negative comments expressed in comment cards and develops improvementTypes up a daily (Night shift) Managers Report and gives copies to the GSM and FOMAnswers phones and handles guest requests/complaints, taking action deemed necessary are essential functions of this jobHandles cash transactions and keeps a balanced bankParticipates in daily shift check lists and ensures the items are completed during shiftAssists in training and development of all Front Desk Guest Service AssociatesFront Desk SupervisorPage 2 of 4 Job Description: Front Desk SupervisorUnderstands all aspects of the Front Desk and Night AuditAll other duties as assigned by Front Office Manager and General Manager2) Acts as main hotel concierge during shift; assists other Guest Service associates where neededincluding bell and door duties3) Meets and exceeds customer expectations by ensuring department provides excellent service andteamworkMonitors service and teamwork on a regular basis and counsels team members on propercustomer service techniques4) Utilizes leadership skills and motivation techniques in order to maximize team member productivityand guest satisfactionAssists GSM and FOM with team member meetings and counseling sessionsAdvises GSM and FOM where and when discipline is required for Guest Service associates5) Assists in Hotel housing activities by working closely with Sales, Housekeeping, and MaintenanceMaintains open line of communication with departmental headsReviews daily out-of-order rooms, VIP rooms, and special requests and checks with GSM andReservations manager to ensure items are taken care ofCoordinates group arrivals and departures with all Guest Service positionsEnsures follow-through and communication from shift to shift regarding any pertinentinformation or guest requests6) Provides effective sales effort at Front Desk to maximize room revenue7) Assures cleanliness and orderly condition of the Front Office area by conducting daily inspections andwill be ask to:Check Front Office machines and equipment periodicallyAssists in maintaining Front Office supplies8) Maintains safe working conditions within department and HotelEnsures that all team members follow safety rules and proceduresTakes corrective action where required to improve safety of work areas9) Supervisors also will be asked to work a night audit shift when needed10) At all times projects a favorable image of The Hotel Group and Arctic Club Hotel to the publicThis job description is not intended to detail every aspect of your job or list every task you may perform.
* It is provided as a general overview of the responsibilities and skills required to do this job successfully.
* JB.NP
* LN Front Office Supervisor,Guest Services Supervisor,Front Office Relief Supervisor,Front Desk Supervisor Associated topics: editor in chief, executive producer, executive team leader, fire marshal, police captain, police commander, senior manager, shift lead, supervisor, team

What Does A Guest Service Supervisor Do At Aramark

* Responsible for opening and closing the building according to expectations of the management team
* Oversees setting up and breaking down of work stations or other food related functions
* Oversees the sanitation of work stations including floors, worktables, walls, refrigerators, meat blocks, equipment, and utensils
* Oversees the cashiers on duty and ensures that they are properly trained and adhere to the cashier policy
* Oversee the guest service delivery to Rock Hall Guests and ensure each visitor is treated as a VIP!
* Responsible for cash handling, safe verifications, preparing deposits
* Oversees the cooking and preparation of food items for the day according to recipes and brand requirements
* Must have high-level product knowledge and ability to train the staff to effectively service the customer
* Ensures staff completes daily temperature logs
* Oversees the product merchandising, line displays, and distribution of marketing materials
* Delegates tasks to employees as necessary
* Provides on-going coaching and performance feedback to staff members
* Assists managers with employee discipline sessions, attendance logs, light scheduling, and maintaining up to date contact information
* Informs management of escalating employee conduct issues
* Responsible for making sure the staff properly disposes of waste
* Greets customers as they enter and leave the location
* Asks customers about the quality of their service and handle any complaints (with assistance from the manager on duty) while maintaining a positive attitude and smile
* Oversees staffing during peak times of operation and deal with labor shortages as needed
* Assists managers with administrative tasks, scheduling, ordering, and inventory responsibilities
* Ensures each station has the equipment and supplies needed to serve the customers
* Maintains a professional appearance
* Ensures uniform compliance of the staff members
* Maintain a safe work environment by enforcing all safety standards and assisting with STEP observations
* Additional Job Functions:
* Cross-trains for all hourly positions at your location
* Works in other areas or departments as required by your manager
* Performs task as requested by your manager on a weekly, bi-weekly, or monthly basis
* Completion of any task requested by a supervisor or member of the Aramark management team.
* Supervisory Responsibilities: Supervises the staff and sanitation of facilities at the location.
* Responsible for opening and closing the building, managing employee issues, and making sure the location is staffed appropriately

What Does A Guest Service Supervisor Do At Fairmont

* Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Lead and supervise the Reception/Transportation team while ensuring all service standards are followed
* Handle Owner/Guest concerns and react quickly, logging and notifying proper departments
* Attend regularly scheduled departmental meetings
* Assign tasks according to daily workflow
* Balance operational, administrative and Colleague needs
* Assist Owners and Guests regarding hotel facilities in an informative and helpful way
* Coordinates arrival and departure schedules for Owners and Guests
* Coordinate daily transportation needs
* Manager on duty responsbilities as assigned
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
* Employee Status

What Does A Guest Service Supervisor Do At Omni Interlocken Resort

* Complete training of Bellmen and Doormen as directed by the Director of Guest Services.
* Oversees and keeps on order the storage of all guest luggage.
* Ensures the cleanliness of the Bellstand, storage room, Front Drive, and lobby.
* Oversees the Maintenance of all the Bell Carts.
* Maintains an orderly shift log of all Bellstand activities including check-in, check-out, deliveries, luggage storage, mail, fax, and message deliveries.
* Oversees the storage and delivery of all packages to the Bellstand.
* Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper location.
* Supervises Bellmen and Doormen to ensure a smooth and orderly work flow and maximum service to our guests.
* Arrange alternate luggage area space during peak bag storage times.
* All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotels facilities.
* Understand and responsible for hotel key policies.
* Responsible for handling all convention-related distributions to guest rooms.
* Greet our guests in friendly, warm manner.
* Maintaining an orderly log of fronts.
* Maintaining an orderly package log.
* Follow-up check of stored packages.
* Be familiar with Epitome and GoConcierge systems.
* Strive to improve Medallia scores.
* Be involved in resolution of as many guests complaints as possible.
* Communicate to staff all future business demands as well as daily check ins, check outs, occupancy, in house functions, and bus arrivals.
* Provide a Welcome Call to guest as required by management

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Guest Service Supervisor Jobs

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Guest Service Supervisor Demographics

Gender

Female

57.8%

Male

40.7%

Unknown

1.5%
Ethnicity

White

79.1%

Hispanic or Latino

11.8%

Asian

6.9%

Unknown

1.6%

Black or African American

0.6%
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Languages Spoken

Spanish

58.4%

French

11.2%

German

6.4%

Japanese

4.0%

Korean

3.2%

Italian

3.2%

Portuguese

2.4%

Arabic

2.4%

Russian

1.6%

Cantonese

1.6%

Bulgarian

0.8%

Chinese

0.8%

Vietnamese

0.8%

Hebrew

0.8%

Mandarin

0.8%

Carrier

0.8%

Kurdish

0.8%
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Guest Service Supervisor Education

Schools

University of Phoenix

18.5%

University of Central Florida

9.0%

University of Nevada - Las Vegas

5.7%

Johnson & Wales University

5.2%

Texas State University

4.7%

Florida State University

4.7%

University of Houston

4.7%

Michigan State University

4.3%

Ashford University

4.3%

Georgia State University

4.3%

Florida International University

4.3%

San Francisco State University

3.8%

University of Memphis

3.8%

Kaplan University

3.8%

Illinois State University

3.3%

Arizona State University

3.3%

Utah Valley University

3.3%

Grand Canyon University

3.3%

Appalachian State University

2.8%

University of South Florida

2.8%
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Majors

Business

28.7%

Hospitality Management

10.0%

Health Care Administration

7.5%

Communication

6.0%

Criminal Justice

5.4%

Psychology

5.0%

Management

4.4%

Accounting

4.3%

Marketing

4.2%

General Studies

3.1%

Nursing

2.5%

Sociology

2.5%

Liberal Arts

2.4%

Human Resources Management

2.4%

Kinesiology

2.2%

English

2.0%

Elementary Education

1.9%

Legal Support Services

1.9%

Political Science

1.8%

Finance

1.6%
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Degrees

Bachelors

45.5%

Other

25.0%

Associate

13.6%

Masters

9.2%

Certificate

4.3%

Diploma

1.5%

License

0.5%

Doctorate

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Guest Service Supervisor Salaries

Job Title Company Location Start Date Salary
Guest Services Supervisor Wyndham Vacation Resorts, Inc. New York, NY Jul 15, 2015 $47,667
Guest Service Supervisor Kitano Arms Corporation New York, NY Nov 29, 2013 $46,144
Guest Services Supervisor Sheraton Operating Corp Dana Point, CA Sep 04, 2012 $41,600
Guest Service Supervisor Aspen Glen Club Management Carbondale, CO May 01, 2015 $38,200
Guest Service Supervisor Winegardner & Hammons Hotel Group LLC Spartanburg, SC Apr 14, 2016 $34,632 -
$41,600
Guest Service Supervisor Winegardner & Hammons Hotel Group LLC Spartanburg, SC Feb 05, 2016 $34,632 -
$41,600
Guest Services Supervisor L-Fat, LLC Pasadena, CA Apr 22, 2016 $31,387

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How Would You Rate The Salary Of a Guest Service Supervisor?

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Top Skills for A Guest Service Supervisor

FrontDeskOperationsGuestServiceAgentsProceduresSupervisoryAssistanceGuestRoomsFrontOfficeStaffEnsureGuestSatisfactionNightAuditGuestIssuesDailyOperationsCreditCardGuestComplaintsHospitalityPBXCustomerSatisfactionStaffMembersCustomerComplaintsVIPFrontEndPhoneCalls

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  1. Front Desk Operations
  2. Guest Service Agents
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Mastered knowledge of Front Desk operations in a diverse environment, including responsibilities such as auditing guest and meeting rooms.
  • Key person for training new guest service agents and independently developed training guide and manual for front office.
  • Revised end of day Balancing procedures by developing and implementing a Balance Sheet for cashiers increasing accuracy and enhancing operational efficiency.
  • Provided supervisory assistance to all guest services associates when dealing with escalated situations.
  • Schedule lunch breaks and monitored guest rooms upon departure.

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