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Become A Guest Service Supervisor

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Working As A Guest Service Supervisor

  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Performing for or Working Directly with the Public
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Persons Outside Organization
  • Deal with People

  • Stressful

  • $29,030

    Average Salary

What Does A Guest Service Supervisor Do At Crystal Inn

* Responsible to train all Guest Service Associates to perform the various duties of their position.
* Train Guest Service Associates on the proper procedures for handling Guest reservations, check in, check out, cash handling, problem-solving, van service, Inn services and amenities, knowledge of events, activities, and points of interest.
* Train and personally be able to handle various other miscellaneous Guest service requests as the need arises.
* Ensures that the Guest Service Associates are trained to research and resolve Guest complaints in a timely, courteous manner and to the Guest-s satisfaction.
* Interacts with the General Manager to ensure a uniform presentation and enforcement of policies and procedures to Front Desk staff.
* Promotes communication between all the Front Desk shifts, management, and co-workers.
* Conduct employee performance evaluations while remaining objective.
* Discipline employees where job performance may be an issue by following policy guidelines.
* Maintain good morale among Guest Service Associates to ensure close and positive interaction between other Associates, guests, and management.
* Works with other department manager to maintain a pleasant and safe stay for the Guest.
* Holds regular meetings with front desk staff to discuss issues pertaining to the operations of the Inn and learn new procedures.
* Regularly communicates any problems or issues regarding Guests or Associates to the General Manager.
* Monitor reports on occupancy and room rates.
* Organize room assignments for groups checking in to the Inn.
* Maintain and order inventory for C
* Store and office supplies.
* Review Credit card authorizations for guests that have checked in.
* Knowledge of all package plans offered by the Inn.
* Relays sales leads to General Manager.
* Must have knowledge of programs used to perform reservations and maintenance of guest information.
* Writes up daily bank deposit slips, making sure deposit matches Daily shift report.
* Reports and records ANY cash differences to General Manager.
* Understands credit card and cash handling procedures and implements them.
* Maintains accurate travel agent payment information to ensure proper payment.
* Review rates and charges for accurate billing.
* Give guests directions to area attractions, restaurants, and other city services.
* Maintains the cleanliness and neatness of the Front Desk.
* Knows and understands all safety and emergency procedures and trains associates how to recognize and deal with safety issues in accordance with policy.
* Report to GM any safety issues which may be harmful to guests or other associates.
* Understands principles of auditing, balancing the audit and performs the night audit on occasion when night auditor is sick or calls off.
* Must understand and meet requirements of Guest Service Associate Job Description.
* In general is supportive of the efforts of Inn Management and MacCall Management and makes every effort to attain the Inn-s objective to
* DELIGHT EVERY GUEST, EVERY DAY, ONE AT A TIME- and make it a reality.
* Any other duties assigned by General Manager and Managing Directors

What Does A Guest Service Supervisor Do At Wyndham Worldwide

* Ensuring all guest service associates are following and maintaining standards
* Have knowledge of and assist in all emergency procedures as required
* Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner
* Responsible for issued house bank
* Be able to perform all duties of a Guest Service Agent
* Monitor key control to maintain hotel security
* Answer all guest inquiries in a timely and professional manner
* Assist in training and cross training of new hires and current employees on a regular basis
* Qualifications

What Does A Guest Service Supervisor Do At Affinity Gaming

* RESPONSIBILITIES** ​
* Responsible for directing the activities of the guest service representatives when a Guest Service Supervisor is off.
* Accountable for all aspects of the Guest Service Department when a Supervisor is off duty.
* Ensures guest service representatives are following proper procedures while searching and creating new member accounts.
* Assists the Guest Service Supervisor(s) with all segments of the Guest Service department including customer service, new member accounts, promotions and following and guiding employees to deliver genuine service.
* Communicates new policies to staff and trains new team members as necessary.
* Empowers Guest Service team members to provide Genuine Service to all guests and coworkers.
* Must be able to work flexible hours including weekends and holidays
* Other related duties as assigned

What Does A Guest Service Supervisor Do At Marriott

* Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
* Set up accurate accounts for each guest according to their requirements.
* Enter Marriott Rewards information.
* Ensure rates match market codes, document exceptions.
* Secure payment prior to issuing room key, verify/adjust billing.
* Compile and review daily reports/logs/contingency lists.
* Complete cashier and closing reports.
* Supply guests with directions and property information.
* Accommodate guest requests, contacting appropriate staff if necessary.
* Follow up to ensure requests have been met.
* Process all payment types, vouchers, paid-outs, and charges.
* Balance and drop receipts.
* Count and secure bank at beginning and end of shift.
* Obtain manual authorizations and follow all Accounting procedures.
* Notify Loss Prevention/Security of any guest reports of theft.
* Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
* Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
* Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
* Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
* Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
* Ensure adherence to quality standards.
* Enter and locate information using computers/POS systems.
* Stand, sit, or walk for an extended period of time.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Perform other reasonable job duties as requested by Supervisors.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=18000319 Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers www.twitter.com/marriottcareers www.linkedin

What Does A Guest Service Supervisor Do At Deer Valley

* Front Desk duties including but not limited to check in/out, posting folio charges, folio reconciliation and various shift reports
* Concierge duties, including making reservations for restaurants and activities
* Efficiently operate a variety of programs including but not limited to Maestro, Norm, Fred, Managers Plus, Saflok and Kipsu
* Supervise other Front Desk, Concierge and Bell Staff employees
* Assist with owner and guest requests
* Coordinate Bell staff for guest transportation needs
* Coordinate Bell staff for guest requests as well as luggage pick up and drop off
* Give guest and owners directions, information and instructions
* Ensure departmental checklists are completed daily
* Balance and close out lift ticket sales
* Log all tickets, vouchers, gift cards and gift baskets
* Help the Guest Services Manager recruit, manage, train, motivate and evaluate performance of all the guest services staff

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Guest Service Supervisor jobs

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Guest Service Supervisor Demographic

Gender

  • Female

    58.3%
  • Male

    40.3%
  • Unknown

    1.4%

Ethnicity

  • White

    78.9%
  • Hispanic or Latino

    12.0%
  • Asian

    6.9%
  • Unknown

    1.6%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    61.2%
  • French

    11.2%
  • German

    5.2%
  • Japanese

    4.3%
  • Korean

    3.4%
  • Arabic

    2.6%
  • Portuguese

    1.7%
  • Russian

    1.7%
  • Italian

    1.7%
  • Bulgarian

    0.9%
  • Chinese

    0.9%
  • Vietnamese

    0.9%
  • Hebrew

    0.9%
  • Mandarin

    0.9%
  • Carrier

    0.9%
  • Kurdish

    0.9%
  • Cantonese

    0.9%
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Guest Service Supervisor

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Guest Service Supervisor Typical Career Paths

Guest Service Supervisor Education

Guest Service Supervisor

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Real Guest Service Supervisor Salaries

Job Title Company Location Start Date Salary
Guest Services Supervisor Wyndham Vacation Resorts, Inc. New York, NY Jul 15, 2015 $47,667
Guest Service Supervisor Kitano Arms Corporation New York, NY Nov 29, 2013 $46,144
Guest Services Supervisor Sheraton Operating Corp Dana Point, CA Sep 04, 2012 $41,600
Guest Service Supervisor Aspen Glen Club Management Carbondale, CO May 01, 2015 $38,200
Guest Service Supervisor Winegardner & Hammons Hotel Group LLC Spartanburg, SC Apr 14, 2016 $34,632 -
$41,600
Guest Service Supervisor Winegardner & Hammons Hotel Group LLC Spartanburg, SC Feb 05, 2016 $34,632 -
$41,600
Guest Services Supervisor L-Fat, LLC Pasadena, CA Apr 22, 2016 $31,387

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Top Skills for A Guest Service Supervisor

FrontDeskOperationsGuestServiceAgentsProceduresSupervisoryAssistanceGuestRoomsFrontOfficeStaffEnsureGuestSatisfactionNightAuditDailyOperationsGuestServiceIssuesCreditCardGuestComplaintsHospitalityPBXCustomerComplaintsVIPStaffMembersCustomerSatisfactionPhoneCallsFrontEnd

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Top Guest Service Supervisor Skills

  1. Front Desk Operations
  2. Guest Service Agents
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Mastered knowledge of Front Desk operations in a diverse environment, including responsibilities such as auditing guest and meeting rooms.
  • Key person for training new guest service agents and independently developed training guide and manual for front office.
  • Revised end of day Balancing procedures by developing and implementing a Balance Sheet for cashiers increasing accuracy and enhancing operational efficiency.
  • Provided supervisory assistance to all guest services associates when dealing with escalated situations.
  • Make sure all bags make it to the guest rooms in a timely manner.

Top Guest Service Supervisor Employers