Guest service supervisors oversee and train service staff to ensure a high quality of service in their establishment. They work across many types of industries, including hotels, resorts, casinos, country clubs, and other guest-centered places.
Aside from supervising and training staff, the job duties of a guest service supervisor include ensuring proper communication between all staff members, creating training manuals, developing service protocols and standards, and resolving any guest issues that may arise. Usually, they are also responsible for addressing employee problems, such as scheduling issues, payroll mistakes, and hostility between co-workers.
The best candidates for this job position are usually individuals with a degree in hospitality management or business. Moreover, employers prefer candidates with prior working experience, either in lower-level hospitality jobs or supervisory positions.
An average guest service supervisor makes around $30,000 per year. However, many individuals in this position don't stay their for long and eventually move up to management roles.
There is more than meets the eye when it comes to being a guest service supervisor. For example, did you know that they make an average of $14.76 an hour? That's $30,696 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many guest service supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a guest service supervisor, we found that a lot of resumes listed 24.9% of guest service supervisors included procedures, while 11.8% of resumes included guest service, and 8.4% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the guest service supervisor job title. But what industry to start with? Most guest service supervisors actually find jobs in the hospitality and retail industries.
If you're interested in becoming a guest service supervisor, one of the first things to consider is how much education you need. We've determined that 46.9% of guest service supervisors have a bachelor's degree. In terms of higher education levels, we found that 4.0% of guest service supervisors have master's degrees. Even though most guest service supervisors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a guest service supervisor. When we researched the most common majors for a guest service supervisor, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on guest service supervisor resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a guest service supervisor. In fact, many guest service supervisor jobs require experience in a role such as guest services agent. Meanwhile, many guest service supervisors also have previous career experience in roles such as sales associate or guest service representative.