Find The Best Guest Service Supervisor Jobs For You

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Average Salary
$30,696
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
25,555
Job Openings

Guest Service Supervisor Careers

Guest service supervisors oversee and train service staff to ensure a high quality of service in their establishment. They work across many types of industries, including hotels, resorts, casinos, country clubs, and other guest-centered places.

Aside from supervising and training staff, the job duties of a guest service supervisor include ensuring proper communication between all staff members, creating training manuals, developing service protocols and standards, and resolving any guest issues that may arise. Usually, they are also responsible for addressing employee problems, such as scheduling issues, payroll mistakes, and hostility between co-workers.

The best candidates for this job position are usually individuals with a degree in hospitality management or business. Moreover, employers prefer candidates with prior working experience, either in lower-level hospitality jobs or supervisory positions.

An average guest service supervisor makes around $30,000 per year. However, many individuals in this position don't stay their for long and eventually move up to management roles.

There is more than meets the eye when it comes to being a guest service supervisor. For example, did you know that they make an average of $14.76 an hour? That's $30,696 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Guest Service Supervisor Do

There are certain skills that many guest service supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a guest service supervisor, we found that a lot of resumes listed 24.9% of guest service supervisors included procedures, while 11.8% of resumes included guest service, and 8.4% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the guest service supervisor job title. But what industry to start with? Most guest service supervisors actually find jobs in the hospitality and retail industries.

How To Become a Guest Service Supervisor

If you're interested in becoming a guest service supervisor, one of the first things to consider is how much education you need. We've determined that 46.9% of guest service supervisors have a bachelor's degree. In terms of higher education levels, we found that 4.0% of guest service supervisors have master's degrees. Even though most guest service supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a guest service supervisor. When we researched the most common majors for a guest service supervisor, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on guest service supervisor resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a guest service supervisor. In fact, many guest service supervisor jobs require experience in a role such as guest services agent. Meanwhile, many guest service supervisors also have previous career experience in roles such as sales associate or guest service representative.

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Average Salary
$30,696
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
25,555
Job Openings

Guest Service Supervisor Career Paths

Top Careers Before Guest Service Supervisor

Top Careers After Guest Service Supervisor

Guest Service Supervisor Jobs You Might Like

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Guest Service Supervisor

Guest Service Supervisors in America make an average salary of $30,696 per year or $15 per hour. The top 10 percent makes over $38,000 per year, while the bottom 10 percent under $24,000 per year.
Average Salary
$30,696
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Best Paying Cities

City
ascdesc
Average Salarydesc
New York, NY
Salary Range34k - 55k$44k$43,887
Grand Rapids, MI
Salary Range30k - 47k$38k$38,219
Miami, FL
Salary Range26k - 44k$35k$34,785
Myrtle Beach, SC
Salary Range26k - 41k$33k$33,287
San Antonio, TX
Salary Range25k - 41k$33k$32,520
Chandler, AZ
Salary Range24k - 39k$31k$31,165
$20k
$55k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Guest Service Supervisor Hi ANN Arbor North DOE
Guest Service Supervisor Hi ANN Arbor North DOE
Schulte Hospitality Group
Schulte Hospitality Group
06/30/2021
06/30/2021
$33,39206/30/2021
$33,392
Guest Service Supervisor
Guest Service Supervisor
Drury Hotels
Drury Hotels
06/29/2021
06/29/2021
$30,26206/29/2021
$30,262
Guest Services Supervisor + Summer Premium
Guest Services Supervisor + Summer Premium
Great Lakes Services, LLC
Great Lakes Services, LLC
06/29/2021
06/29/2021
$37,56606/29/2021
$37,566
Guest Service Supervisor Bonus!
Guest Service Supervisor Bonus!
Drury Hotels
Drury Hotels
06/29/2021
06/29/2021
$31,30506/29/2021
$31,305
Guest Service Supervisor Bonus
Guest Service Supervisor Bonus
Drury Hotels
Drury Hotels
06/29/2021
06/29/2021
$30,26206/29/2021
$30,262
See More Recent Salaries

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Guest Service Supervisor Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Guest Service Supervisor. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Guest Service Supervisor Resume

At Zippia, we went through countless Guest Service Supervisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Guest Service Supervisor Demographics

Gender

female

55.1 %

male

40.9 %

unknown

4.1 %

Ethnicity

White

63.9 %

Hispanic or Latino

17.5 %

Black or African American

10.3 %

Foreign Languages Spoken

Spanish

56.9 %

French

10.5 %

German

6.1 %
See More Demographics

Guest Service Supervisor Education

Degrees

Bachelors

46.9 %

Associate

18.5 %

Certificate

16.5 %

Top Colleges for Guest Service Supervisors

1. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

4. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

7. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

8. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

9. Ball State University

Muncie, IN • Private

In-State Tuition
$9,896
Enrollment
15,529

10. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845
See More Education Info

Online Courses For Guest Service Supervisor That You May Like

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Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

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Top Skills For a Guest Service Supervisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 24.9% of guest service supervisors listed procedures on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Guest Service Supervisor

Some places are better than others when it comes to starting a career as a guest service supervisor. The best states for people in this position are New York, Connecticut, Massachusetts, and Minnesota. Guest service supervisors make the most in New York with an average salary of $43,571. Whereas in Connecticut and Massachusetts, they would average $42,251 and $41,951, respectively. While guest service supervisors would only make an average of $40,919 in Minnesota, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Minnesota

Total Guest Service Supervisor Jobs:
838
Highest 10% Earn:
$59,000
Location Quotient:
1.52
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Guest Service Supervisor Jobs:
327
Highest 10% Earn:
$64,000
Location Quotient:
1.19
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Guest Service Supervisor Jobs:
167
Highest 10% Earn:
$58,000
Location Quotient:
1.15
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Guest Service Supervisor Employers

1. Target
4.7
Avg. Salary: 
$31,453
Guest Service Supervisors Hired: 
224+
2. Drury Hotels
4.4
Avg. Salary: 
$31,738
Guest Service Supervisors Hired: 
84+
3. Ollie's Bargain Outlet
4.3
Avg. Salary: 
$31,636
Guest Service Supervisors Hired: 
84+
4. Holiday Inn Express
4.1
Avg. Salary: 
$29,550
Guest Service Supervisors Hired: 
77+
5. Hilton
4.4
Avg. Salary: 
$32,417
Guest Service Supervisors Hired: 
47+
6. Whole Foods Market
4.4
Avg. Salary: 
$31,308
Guest Service Supervisors Hired: 
47+
Updated October 2, 2020