Log In

Log In to Save

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Become A Guest Service Supervisor

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Guest Service Supervisor

  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Performing for or Working Directly with the Public
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Persons Outside Organization
  • Deal with People

  • Stressful

  • $29,030

    Average Salary

What Does A Guest Service Supervisor Do At Crystal Inn

* Responsible to train all Guest Service Associates to perform the various duties of their position.
* Train Guest Service Associates on the proper procedures for handling Guest reservations, check in, check out, cash handling, problem-solving, van service, Inn services and amenities, knowledge of events, activities, and points of interest.
* Train and personally be able to handle various other miscellaneous Guest service requests as the need arises.
* Ensures that the Guest Service Associates are trained to research and resolve Guest complaints in a timely, courteous manner and to the Guest-s satisfaction.
* Interacts with the General Manager to ensure a uniform presentation and enforcement of policies and procedures to Front Desk staff.
* Promotes communication between all the Front Desk shifts, management, and co-workers.
* Conduct employee performance evaluations while remaining objective.
* Discipline employees where job performance may be an issue by following policy guidelines.
* Maintain good morale among Guest Service Associates to ensure close and positive interaction between other Associates, guests, and management.
* Works with other department manager to maintain a pleasant and safe stay for the Guest.
* Holds regular meetings with front desk staff to discuss issues pertaining to the operations of the Inn and learn new procedures.
* Regularly communicates any problems or issues regarding Guests or Associates to the General Manager.
* Monitor reports on occupancy and room rates.
* Organize room assignments for groups checking in to the Inn.
* Maintain and order inventory for C
* Store and office supplies.
* Review Credit card authorizations for guests that have checked in.
* Knowledge of all package plans offered by the Inn.
* Relays sales leads to General Manager.
* Must have knowledge of programs used to perform reservations and maintenance of guest information.
* Writes up daily bank deposit slips, making sure deposit matches Daily shift report.
* Reports and records ANY cash differences to General Manager.
* Understands credit card and cash handling procedures and implements them.
* Maintains accurate travel agent payment information to ensure proper payment.
* Review rates and charges for accurate billing.
* Give guests directions to area attractions, restaurants, and other city services.
* Maintains the cleanliness and neatness of the Front Desk.
* Knows and understands all safety and emergency procedures and trains associates how to recognize and deal with safety issues in accordance with policy.
* Report to GM any safety issues which may be harmful to guests or other associates.
* Understands principles of auditing, balancing the audit and performs the night audit on occasion when night auditor is sick or calls off.
* Must understand and meet requirements of Guest Service Associate Job Description.
* In general is supportive of the efforts of Inn Management and MacCall Management and makes every effort to attain the Inn-s objective to
* DELIGHT EVERY GUEST, EVERY DAY, ONE AT A TIME- and make it a reality.
* Any other duties assigned by General Manager and Managing Directors

What Does A Guest Service Supervisor Do At Wyndham Worldwide

* Ensuring all guest service associates are following and maintaining standards
* Have knowledge of and assist in all emergency procedures as required
* Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner
* Responsible for issued house bank
* Be able to perform all duties of a Guest Service Agent
* Monitor key control to maintain hotel security
* Answer all guest inquiries in a timely and professional manner
* Assist in training and cross training of new hires and current employees on a regular basis
* Qualifications

What Does A Guest Service Supervisor Do At Affinity Gaming

* RESPONSIBILITIES** ​
* Responsible for directing the activities of the guest service representatives when a Guest Service Supervisor is off.
* Accountable for all aspects of the Guest Service Department when a Supervisor is off duty.
* Ensures guest service representatives are following proper procedures while searching and creating new member accounts.
* Assists the Guest Service Supervisor(s) with all segments of the Guest Service department including customer service, new member accounts, promotions and following and guiding employees to deliver genuine service.
* Communicates new policies to staff and trains new team members as necessary.
* Empowers Guest Service team members to provide Genuine Service to all guests and coworkers.
* Must be able to work flexible hours including weekends and holidays
* Other related duties as assigned

What Does A Guest Service Supervisor Do At Marriott

* Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
* Set up accurate accounts for each guest according to their requirements.
* Enter Marriott Rewards information.
* Ensure rates match market codes, document exceptions.
* Secure payment prior to issuing room key, verify/adjust billing.
* Compile and review daily reports/logs/contingency lists.
* Complete cashier and closing reports.
* Supply guests with directions and property information.
* Accommodate guest requests, contacting appropriate staff if necessary.
* Follow up to ensure requests have been met.
* Process all payment types, vouchers, paid-outs, and charges.
* Balance and drop receipts.
* Count and secure bank at beginning and end of shift.
* Obtain manual authorizations and follow all Accounting procedures.
* Notify Loss Prevention/Security of any guest reports of theft.
* Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
* Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
* Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
* Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
* Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
* Ensure adherence to quality standards.
* Enter and locate information using computers/POS systems.
* Stand, sit, or walk for an extended period of time.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Perform other reasonable job duties as requested by Supervisors.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=18000319 Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers www.twitter.com/marriottcareers www.linkedin

What Does A Guest Service Supervisor Do At Deer Valley

* Front Desk duties including but not limited to check in/out, posting folio charges, folio reconciliation and various shift reports
* Concierge duties, including making reservations for restaurants and activities
* Efficiently operate a variety of programs including but not limited to Maestro, Norm, Fred, Managers Plus, Saflok and Kipsu
* Supervise other Front Desk, Concierge and Bell Staff employees
* Assist with owner and guest requests
* Coordinate Bell staff for guest transportation needs
* Coordinate Bell staff for guest requests as well as luggage pick up and drop off
* Give guest and owners directions, information and instructions
* Ensure departmental checklists are completed daily
* Balance and close out lift ticket sales
* Log all tickets, vouchers, gift cards and gift baskets
* Help the Guest Services Manager recruit, manage, train, motivate and evaluate performance of all the guest services staff

Show More

Show Less

56 Guest Service Supervisor jobs

Schneider Electric
Ashburn, VA
Service Technician

$59,093 Estimated

Bank of America
Ashburn, VA
Client Service Representative

$40,133 Estimated

Croppmetcalfe
Ashburn, VA
Service Plumber - Experienced

$50,620 Estimated

Fairfield Residential
Ashburn, VA
Maintenance Service Technician

$59,093 Estimated

Sentry-Skidata Group
Ashburn, VA
Technician, Field Service (Installer)

$67,193 Estimated

Mommy Jobs Online
Ashburn, VA
Inbound Customer Service Agent

$24,960 Estimated

Mommy Jobs Online
Ashburn, VA
Inbound Customer Service

$30,000 Estimated

Anthem
Ashburn, VA
Pharmacy Service Coordinator I / Sr. (Any Anthem location) - PS3931

$47,456 Estimated

Mommy Jobs Online
Ashburn, VA
Customer Service Representative

$30,000 Estimated

Silent-Aire Manufacturing
Ashburn, VA
Field Service Technician - HVAC

$67,193 Estimated

Royal Farms
Ashburn, VA
Customer Service Associate

$31,350 Estimated

Fairfield Residential
Ashburn, VA
Assistant Maintenance Service Manager

$41,823 Estimated

Taco Bell
Ashburn, VA
Team Member : Service Champion

$31,720 Estimated

Silent-Aire Manufacturing
Ashburn, VA
Field Service Technician - HVAC

$67,193 Estimated

Peter Kazella Associates, Inc.
Ashburn, VA
UPS Field Service Engineer

$67,193 Estimated

Career Division
Ashburn, VA
Customer Service Positions

$30,000 Estimated

Mommy Jobs Online
Ashburn, VA
Independent Contractor Customer Service Agents

$24,960 Estimated

Verizon Communications
Ashburn, VA
Service Program Manager

$65,034 Estimated

Firstservice Residential
Ashburn, VA
Front Desk Resident Service Coordinator

$30,830 Estimated

PNC Inside Track
Ashburn, VA
Branch Sales & Service Associate I (U)(MLO)

$21,780 Estimated

Add To My Jobs

Real Guest Service Supervisor Salaries

Job Title Company Location Start Date Salary
Guest Services Supervisor Wyndham Vacation Resorts, Inc. New York, NY Jul 15, 2015 $47,667
Guest Service Supervisor Kitano Arms Corporation New York, NY Nov 29, 2013 $46,144
Guest Services Supervisor Sheraton Operating Corp Dana Point, CA Sep 04, 2012 $41,600
Guest Service Supervisor Aspen Glen Club Management Carbondale, CO May 01, 2015 $38,200
Guest Service Supervisor Winegardner & Hammons Hotel Group LLC Spartanburg, SC Feb 05, 2016 $34,632 -
$41,600
Guest Service Supervisor Winegardner & Hammons Hotel Group LLC Spartanburg, SC Apr 14, 2016 $34,632 -
$41,600
Guest Services Supervisor L-Fat, LLC Pasadena, CA Apr 22, 2016 $31,387
Show More

Top Skills for A Guest Service Supervisor

FrontDeskOperationsGuestServiceAgentsProceduresSupervisoryAssistanceGuestRoomsFrontOfficeStaffEnsureGuestSatisfactionNightAuditDailyOperationsGuestServiceIssuesCreditCardGuestComplaintsHospitalityPBXCustomerComplaintsVIPStaffMembersCustomerSatisfactionPhoneCallsFrontEnd

Show More

Top Guest Service Supervisor Skills

  1. Front Desk Operations
  2. Guest Service Agents
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Mastered knowledge of Front Desk operations in a diverse environment, including responsibilities such as auditing guest and meeting rooms.
  • Key person for training new guest service agents and independently developed training guide and manual for front office.
  • Revised end of day Balancing procedures by developing and implementing a Balance Sheet for cashiers increasing accuracy and enhancing operational efficiency.
  • Provided supervisory assistance to all guest services associates when dealing with escalated situations.
  • Make sure all bags make it to the guest rooms in a timely manner.

Top Guest Service Supervisor Employers

What Kind Of Companies Hire a Guest Service Supervisor

  1. Target
  2. Holiday Inn
  3. Whole Foods Market
  4. Sheraton Hotel
  5. Hampton Inn
  6. Hilton Garden Inn
  7. Doubletree Hotel
  8. Towne Park
  9. University of Central Florida
  10. Staybridge Suites
What type of job are your looking for?
Full Time
Part Time
Internship
Temporary