Guest service supervisor job description

415 West W.T. Harris Blvd. - Charlotte, North Carolina 28262

YOU BELONG AT DRURY HOTELS.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $1600/year (we succeed together!) based on hotel results
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Forbes' Best Midsize Employers (2022) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 17 years in a row (that's a record!)

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels' policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels' policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.

Rise. Shine. Work Happy. Apply Now.

Provides direct supervision for staff in achieving ongoing quality, productivity, efficiency, and service in the Patient Relations, Guest Services & Volunteer Services Departments in one of our smaller facilities. Manages the daily operations of the department and develops programs and activities that ensure patient, physician, and employee satisfaction. Come join a remarkable team where quality care meets quality service, in every dimension, every time.
#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Qualifications

* Education: 4 Year / Bachelors Degree, preferred.
* Experience: Minimum two years of experience in a healthcare or social work environment and min 5 years of leadership experience, required. Previous customer and/or public relations experience and experience working in a volunteer program or with volunteers, preferred.
* Licensure/Certification: Volunteer Management Certification, preferred.
* Additional Skills (required): Ability to successfully complete generic and department-specific skills validation and competency testing. Ability to work and make decisions independently. Word processing and spreadsheet training. Supervisory skills. Thorough ability to communicate effectively and professionally. Ability to prioritize and manage several job functions at one time. Detail oriented and strong organizational skills. Ability to demonstrate service excellence to include compassion, empathy and support.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

* Our team members are part of an environment that fosters team work, team member engagement and community involvement.
* The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
* All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

This position is responsible for the volunteer program administration and development in all service areas, program planning, and supervision of all volunteer activities, which includes the selection, orientation, training, supervision and coordination of all volunteers within assigned areas. The position is also responsible for representing the Volunteer Program in various community education and training programs, as well as involvement in committees within the community. Work Experience: 2 years' experience in a health care setting, hospice and/or volunteer coordination experience.
Education Qualifications:

Associate Degrees required.

Licensure/Certification Qualifications:

No certification/licensure required

FTE

1

Shift Rotation

Day Rotation (United States of America)

Pay Range

$39832 - $59758 / year

The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate's experience, knowledge, skills, abilities, FTE, as well as internal equity among our team.

Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.

Essentia Health EEO:

Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Equal Employment Opportunity (EEO) at Essentia

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.