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Senior SAP S/4HANA Work & Service Management Lead (Remote)
IBM Computing 4.7
Remote guest service supervisor job
A leading technology company seeks a Senior Managing SAP Consultant to lead client-facing projects in the US. The ideal candidate will possess strong expertise in SAP S/4HANA and project management skills, helping clients integrate strategy and technology to improve profitability. The role involves delivering innovative solutions and managing high-performing teams. Candidates should have a minimum of 5 end-to-end SAP implementations, particularly in the Energy and Utilities sector, along with familiarity with AI and cybersecurity principles, ensuring impactful outcomes for clients.
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$71k-89k yearly est. 1d ago
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Strategic Leader, Employer Services & Policy
State of Ohio 4.5
Guest service supervisor job in Columbus, OH
An administrative body in Ohio is seeking a Chief of Employer Services to lead the creation and implementation of policies across multiple units. Responsibilities include developing business plans, managing budgets, and representing the organization to stakeholders. The ideal candidate should have significant experience in policy development, strategic planning, and supervision. This full-time position offers a competitive salary and comprehensive benefits, including medical coverage and generous paid time off.
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$32k-40k yearly est. 1d ago
Senior MEP Superintendent - Data Centers
Metric DCX
Guest service supervisor job in Columbus, OH
Senior MEP Superintendent - Top 10 General Contractor
A leading Top-10 GC is hiring a Senior MEP Superintendent to run large, complex $100M+ projects across the U.S. This role is the on-site leader responsible for field execution, safety, schedule, and trade coordination on high-visibility builds.
What You'll Do:
Lead all field operations on major ground-up projects ($100M-$500M+).
Direct and coordinate trade partners, foremen, and site teams.
Drive daily schedule, manpower planning, and logistics.
Enforce a zero-incident safety culture and impeccable quality standards.
Solve problems on the spot and keep projects moving efficiently.
Expertise in overseeing MEP scopes.
What You Bring:
10+ years' experience running large ground-up projects.
Proven success on $100M+ commercial or mission-critical builds.
Expert in field coordination, sequencing, and construction means & methods.
Strong leadership presence and communication skills.
Ability to travel and live on-site for extended project durations.
What's on Offer:
Lead flagship projects for a nationally recognized contractor.
Clear path toward a leadership position - Field Operations Executive / VP
Competitive salary and comprehensive benefits.
Industry-leading bonuses.
$50k-85k yearly est. 4d ago
Remote, USA Airbnb Data Science Lead, Guest Funnel Science
Experimentation Jobs
Remote guest service supervisor job
Why Here?
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home. It has grown to over 5 million hosts welcoming over 2 billion guest arrivals worldwide. The Guest Data Science team within Guest Experience uses AI and causal inference. They understand user behavior to build personalized data products enhancing app experiences.
What Will You Do?
As a Data Science Lead, Guest Funnel Science at Airbnb, you will lead innovation building methodologies for guest preferences in discovery funnels. You will shape data strategies driving conversion and engagement across Homes, Experiences, and Services. Additionally, you will collaborate with Product teams to optimize experiences and shape UX architecture.
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$33k-42k yearly est. 5d ago
Senior Superintendent - Data Centers
Cybercoders 4.3
Guest service supervisor job in Columbus, OH
Superintendent - Mission Critical We are seeking an experienced Superintendent to oversee mission critical projects, specifically within data center construction and industrial environments. The ideal candidate will be responsible for managing on-site operations, ensuring projects are completed on time, within budget, and to the highest quality standards. This role requires significant travel and the ability to lead ground-up construction efforts in various settings including cold storage and manufacturing facilities.
Key Responsibilities
Oversee day-to-day operations of mission critical construction projects.
Ensure compliance with safety regulations and industry standards.
Coordinate with subcontractors, suppliers, and other stakeholders.
Manage project timelines, budgets, and resources to ensure successful completion.
Conduct regular site inspections to monitor progress and quality of work.
Develop and maintain strong relationships with clients and project teams.
Prepare and submit project reports and documentation.
Lead and mentor on-site construction teams, fostering a culture of safety and excellence.
Qualifications
Proven experience as a Superintendent in mission critical construction projects.
Strong knowledge of data center construction and industrial facilities.
Experience with ground-up construction and cold storage facilities.
Ability to travel as required for project needs.
Excellent leadership and communication skills.
Strong problem-solving abilities and attention to detail.
Bachelor's degree in Construction Management, Engineering, or a related field preferred.
For this position you must be currently authorized to work in the United States. We do not sponsor for this position.
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
rj.conner@cybercoders.com
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AG21-1859769L739 -- in the email subject line for your application to be considered.***
RJ Conner - Recruiter
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 07/15/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
$57k-83k yearly est. 4d ago
Data Center Safety Supervisor
Delta System & Software, Inc. 4.1
Guest service supervisor job in Columbus, OH
Main Duties / Required:
HS diploma with 2 to 5 years of experience.
Minimum 3 years in Construction and or Data Center safety experience
Ability to work independently, strong communication skills with ability to influence behaviors.
Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.)
STS-C or above required.
Nice to have Skills:
OSHA 30
Previous experience with the Union Workforce
Key Skills / Words: (at least 6)
Safety Manager
Safety Supervisor
HSE
OSHA 30
Data Center
Construction
Inspection
Hazard
Bachelor's Degree Requirement: No
$63k-92k yearly est. 1d ago
Surgery Coding Supervisor - Urology
Teksystems 4.4
Remote guest service supervisor job
Supervise a team of 7-9 Urology Coders, providing daily guidance, support, and performance oversight. Collaborate closely with E/M Coding Supervisors to ensure consistency, accuracy, and alignment across coding teams. Review and work up daily coding reports each morning, ensuring timely completion of assigned workloads.
Oversee surgical coding workflows, including procedureheavy cases, verifying coding accuracy and correcting discrepancies as needed.
Provide handson management by monitoring coder productivity, offering feedback, and ensuring adherence to coding standards and organizational expectations.
Partner with 40-50 urology providers and surgeons to clarify documentation, resolve coding questions, and support accurate charge capture.
*Skills*
Urology coding experience, Coding supercisor, Surgery Coding, Medical Coding
*Additional Skills & Qualifications*
Detail Oriented
*Experience Level*
Expert Level
*Job Type & Location*This is a Contract position based out of Dallas, TX.
*Pay and Benefits*The pay range for this position is $34.50 - $35.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully remote position.
*Application Deadline*This position is anticipated to close on Jan 27, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$34.5-35.5 hourly 3d ago
Clerical Supervisor 2
Commonwealth of Pennsylvania 3.9
Remote guest service supervisor job
Are you a highly organized and motivated administrative professional? The Department of Labor & Industry, Office of Unemployment Compensation (UC), Support Operations Division, has an exciting opportunity for a Clerical Supervisor 2. In this leadership role, you will supervise the work of a large unit of technical and clerical personnel. If you are a proven leader and eager to showcase your talents, we encourage you to apply today and take this next step in your career.
DESCRIPTION OF WORK
As the supervisor for a large personnel unit, you can expect to monitor employee attendance and adherence to personnel policies and procedures. Work includes developing and implementing office procedures to ensure the clerical unit is working efficiently and effectively. Our team will rely on you to conduct staff meetings and develop and conduct training sessions on changing policies and procedures. Your work involves preparing and delivering employee performance evaluations, job descriptions and performance standards. This position evaluates the quality, quantity and timeliness of individual and unit performance through periodic review of completed work in addition to monitoring work as it is performed. You will have the opportunity to research UC Law and ensure compliance in employers' charge determinations and appeals processing.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
Works hours may vary based on operational needs.
Telework: You may have the opportunity to work from home (telework) part-time after the successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as a Clerical Supervisor 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
One year as a Clerical Assistant 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Two years of as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date
.
Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
$40k-49k yearly est. 3d ago
Customer Service Supervisor Export, Protective & Marine Coatings USCA
Ppg Architectural Finishes 4.4
Remote guest service supervisor job
We're hiring a Customer ServiceSupervisor to support our PMC export team's customers at PPG. The supervisor will help to supervise a team of export Customer Support Representatives within the Protective and Marine (PMC) division at PPG. You will report to a Customer Service Manager. This is a remote position.
Key Responsibilities:
Supervise, train and/or mentor activities of customer service export team as needed.
Assist and respond to escalations of export customer questions and/or complaints via phone, email, and chat in a timely and professional manner.
Assist in management of account load of customers and partner with commercial sales team for growth and success.
Collaborate with other departments to resolve complex issues and improve customer satisfaction.
Gain solid understanding of our business unit policies, systems, procedures and objectives.
Responsible for creation and development of customer support materials, such as FAQs and help guides.
Support of team on daily review and updating of orders, priority lists, customer and file maintenance.
Tracking of metrics, goal alignment and progress.
Working with planning, scheduling, production and shipping to ensure on-time shipments and manage inventory in a cost-effective manner.
Coordinate and provide after-hours/weekend support on as needed basis for emergency situations where customer service is required.
This person will serve as Export Control Coordinator (ECC) supporting PMC USCA Segment SBU.
Qualifications
Experience in export compliance and export order management processes
2+ years of customer servicesupervisory experience preferred
4+ years of customer servicesupervisory experience for manufacturing clients preferred
Experience with high volume of data entry with low error rate
Oral and written English communication skills
Detail oriented
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$43k-49k yearly est. Auto-Apply 10d ago
Customer Success Supervisor
Incentfit
Remote guest service supervisor job
Who We Are
We believe a company's employees are its greatest asset, and healthy employees build great companies. IncentFit helps employers motivate and reward their employees to exercise and live healthier lives. Founded in 2013, we serve 200 clients across diverse industries-from financial firms to public universities-and help over 250K users make healthier choices year-round.
We are a growing team of smart, talented people who are driven by technology and passionate about work/life balance.
The Role
We are seeking a motivated Customer Success Supervisor with strong experience in SaaS to lead the team responsible for long-term client retention. This mid-level role requires a proven track record in B2B SaaS, specifically focusing on guiding a team to manage account implementation and ongoing client satisfaction. As a people-focused manager, you will lead, mentor, and guide our team to ensure our 200+ clients receive outstanding service, resolve disputes effectively, and achieve their long-term wellness goals while remaining satisfied with our platform.
What You'll Do
Lead and Mentor: Guide the account management team with empathy, helping them develop the "soft skills" needed for high-stakes client communication.
Drive Client Satisfaction: Establish and track departmental KPIs focused on client retention, Net Promoter Scores, and overall satisfaction. Create individual goals for team members focused on client retention; then track progress and celebrate successes.
Manage the Lifecycle: Oversee the transition from initial account implementation to long-term partnership, ensuring a smooth and consistent client experience.
Proactively Cultivate Growth: Coach and mentor team members on identifying organic expansion opportunities, guiding them to effectively navigate upsales that provide additional value to our clients.
Advocate for Clients: Act as a skillful bridge between your team and the product department, advocating for feature requests and platform improvements based on client feedback.
Strategic Consulting: Become a platform expert to advise your team on how to make high-value recommendations that help clients reach their wellness goals.
Project Management: Manage long-term departmental projects, ensuring all stakeholders are informed and consulted.
Collaborate: Foster a supportive environment where you jump in to help the team whenever needed.
Process Improvement: Continuously refine the account management workflow to reduce friction and improve the "white-glove" service experience.
Requirements
What You'll Bring
SaaS Expertise: At least 5 years of experience in a B2B SaaS role specifically focused on account management or client success.
Proven Leadership: At least 3 years in a full-time leadership role, with a focus on coaching team members to hit retention and growth targets.
Full Operational Ownership: You are ready to take the helm for your team, taking full accountability for the department's direction and success.
Thrive on Challenges: A motivated mindset that seeks to be challenged on a daily basis and proactively approaches problem-solving.
Relationship Management: A passion for building inter-departmental bridges to ensure client needs are met across the entire organization.
Business Acumen: A quick grasp of client business goals and the ability to translate technical platform features into ROI for wellness stakeholders.
Communication Mastery: Exceptional Skillful communication skills, particularly in translating technical system knowledge into clear, actionable advice for clients.
Data-Driven Mindset: Comfortable using data visualization and reporting tools to identify at-risk accounts and make informed decisions on retention strategies.
Empathetic Leadership: A commitment to fostering a collaborative environment where team success is prioritized over micromanagement.
Benefits
Compensation: $80,000 - $95,000 per year, dependent on experience.
Financial Growth: Quarterly Profit Share Disbursements based on business performance and a 401k with company match.
Wellness: A program with up to $750 annual incentives (we use our own product!).
Health: Heavily subsidized medical/dental/vision plans, plus a $500 company contribution for any HSA medical plan.
Flexibility: 40% remote work (work from home) after training, plus flexible hours.
Perks: $1,000 annual Professional Development reimbursement, generous PTO, 10 paid holidays, quarterly events, and weekly team lunches.
$80k-95k yearly Auto-Apply 6d ago
Customer Service Supervisor
Globe Life Inc. 4.6
Remote guest service supervisor job
Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Customer ServiceSupervisor? Globe Life is looking for a Customer ServiceSupervisor to join the team!
The Customer ServiceSupervisor must possess great communication skills while being able to lead and motivate their team. The supervisor must be organized, reliable and have the ability to lead and manage a team of Customer Service Representatives to produce results.
This individual is responsible for managing the day to day operations to ensure department KPI's are met. They must be able to work well with others while ensuring tasks are being met in order to achieve team objectives and goals. The supervisor must monitor agents to provide necessary feedback to ensure company policies and procedures are being met.
This is a remote / work from home position.
What You Will Do:
* Develop a high performing team by coaching, mentoring and training Customer Service Representatives.
* Ensure KPI's are met.
* Update and analyze daily & monthly reports.
* Ensure timecard accuracy and sign off on payroll closing weeks.
* Perform QA monitoring to ensure customer satisfaction and accuracy. Also perform side by side nesting and silent monitoring.
* Answer questions from staff and provide guidance and feedback.
* Resolve escalations professionally.
* Review and approve outgoing written communication from agents to customers.
* Ensure adherence to policies for attendance and established policies and procedures.
* Create and deliver corrective action as needed for attendance, adherence, and policy violations.
* Assist with initial interviews for new hires.
* Create and administer annual performance reviews.
* Facilitate team meetings.
* Keep senior management informed on all issues and problems.
* Create ways to optimize procedures and keep staff motivated.
What You Can Bring:
* High school diploma or equivalent.
* 4-5 years of relevant management experience.
* College Degree (Preferred).
* Customer Service Experience with proven experience as a call center supervisor or similar supervisory position.
* Working knowledge of MS Office.
* Knowledge of performance evaluation procedures.
* Outstanding communication and problem-solving skills.
* A results- oriented and forward thinking approach.
* Ability to work under pressure as well as work well with others.
* Ability to multitask and prioritize competing priorities to meet deadlines.
* Excellent time management skills.
* Ability to learn and adapt to change quickly.
* Superb organizational and leadership skills.
* Schedule flexibility to meet call center hours of operation.
* Must be dependable and punctual to ensure call center needs are met.
* Must be professional with the ability to maintain confidentiality.
Applicable To All Employees of Globe Life Family of Companies:
* Reliable and predictable attendance of your assigned shift.
* Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
* Competitive compensation designed to reflect your expertise and contribution.
* Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
* Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
* Paid holidays and time off to support a healthy work-life balance.
* Parental leave to help our employees welcome their new additions.
* Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
* Company-paid counseling for assistance with mental health, stress management, and work-life balance.
* Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
* Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Location: McKinney, TX
$31k-35k yearly est. 4d ago
Guest Service Supervisor
Double Star Hospitality Dublin LLC
Guest service supervisor job in Dublin, OH
Job DescriptionBenefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
We are looking for a customer-focused GuestServiceSupervisor to join our team! As the GuestServiceSupervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.
The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.
Responsibilities:
Supervise front desk staff
Respond to guest concerns and resolve them appropriately
Coordinate with other departments within the hotel to ensure guest satisfaction
Anticipate the needs of guests and build rapport
Uphold the highest standards of cleanliness, sanitation, safety, and conduct
Maintain accurate records of registration and payment information
Qualifications:
High school diploma/GED required
Familiarity with hospitality industry standards
Knowledge of front desk operations and procedures
Proficient in English; knowledge of other languages is a plus
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Ability to demonstrate genuine care for customers and employees
Ability to work in a fast-paced environment
$27k-36k yearly est. 17d ago
Customer Service Supervisor - Veterinary & Association Programs (Veterinary-Focused)
One80 Intermediaries
Remote guest service supervisor job
The Customer ServiceSupervisor for Veterinary & Association Programs is responsible for overseeing the daily operations and business processes of the Life and Health Customer Service team. This position plays a key role in supporting organizational strategic initiatives and long-term goals by leading, coaching, and developing team members to deliver exceptional service, accuracy, and efficiency. The supervisor serves as a primary connection between frontline operations and leadership, ensuring that service levels, quality, and engagement align with company standards and objectives.
This role has an anticipated start date of February 2026.
Your Impact:
Supervise, train, coach, and provide leadership and guidance to the customer service team.
Review and approve time-off requests and bi-weekly timecards.
Establish, monitor, and support performance goals, individual development plans, and career growth opportunities.
Lead meaningful performance development activities that align with each team member's motivating factors.
Monitor and report on activity, production output, and service levels.
Ensure monthly adherence to Service Level Agreements (SLAs) and key performance metrics.
Review survey and feedback responses and take appropriate follow-up actions, which may include contacting members, updating training materials, or conducting interactive coaching.
Oversee operational activities of the team and recommend process improvements to increase efficiency and customer satisfaction.
Partner with Workforce Management to manage forecasting, scheduling, and coverage to ensure optimal service delivery.
Conduct quality assurance (QA) reviews, participate in calibration sessions, and provide documented coaching to improve agent performance and consistency.
Analyze contact data to identify root causes of repeat or misrouted calls, recommend workflow improvements, and coordinate implementation with stakeholders.
Collaborate with IT, product, and telephony teams to optimize Five9 call flows, routing, and automations that improve efficiency and the customer experience.
Serve as an operational liaison for new technology releases, system enhancements, and process changes - assist with UAT, agent training, and post-implementation reviews.
Ensure ongoing HIPAA compliance and take proactive steps to protect Protected Health Information (PHI).
Promote employee engagement and wellness through recognition, meaningful 1:1s, and effective communication - especially within virtual or hybrid teams.
Successful Candidates Will Have:
Bachelor's degree in Business Management, Administration, or a related field.
Five or more years of insurance industry experience, preferably in a customer service environment.
Prior supervisory or team lead experience .
Life & Health insurance license or the ability to obtain within 60 days of hire.
Candidates with exposure to the veterinary space-such as veterinary assistants, vet techs, or similar roles-are a plus.
Familiarity with veterinary workflows or member interactions in animal health is beneficial but not required.
One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work Certification™ for the second consecutive year.
Pay Range:
$51,800 - $52,000 Annual
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.
One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Learn more about working at One80 Intermediaries by visiting our careers page: **********************
Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .
$51.8k-52k yearly Auto-Apply 60d+ ago
High Rise Service Supervisor - Mica Rino
Hines 4.3
Remote guest service supervisor job
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a High Rise ServiceSupervisor at Mica Rino with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:
Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset.
Manage the completion of all work orders generated from resident requests
Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met
Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives
Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks
Implement and oversee inventory control
Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency
Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance
Prepare and manage the maintenance and capital expense budget for the property
Participate in regional and firm-wide initiatives and assignments
Participate in staff's evaluation process as needed and determined by Supervisor
Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment
Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations
Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets
Provide staff with correct equipment, tools, and training as appropriate to the property
Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling
Adjust and operate the fire alarm and life safety systems
Monitor and manage building energy use and maintain energy management programs
Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues
Ability to troubleshoot standard operations and repair problems with limited supervision
Successful completion of all required training programs within required timeframes
Able to analyze mathematical data related to financial and operational decisions
Qualifications
Minimum Requirements include:
High school diploma or equivalent from an accredited institution preferred
Two or more years of property maintenance management or leadership experience in a related industry
Have or obtain required city and/or government licenses or permits, i.e.:
The EPA certification for refrigerant recycling
Pool & Spa Operator
* If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.
Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances
Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations
Proven ability to train and direct others
Excellent written, verbal and customer service skills
Work indoors approximately 80% of the time and outdoors approximately 20% of the time
Use olfactory, auditory, and visual senses
Work standing all day
Lift 25 lbs. or more
Climb up and down stairs and ladders
Access remote work areas and confined spaces (i.e., crawl spaces, roofs)
Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)
Ability to work an on-call schedule and overtime as business needs deem appropriate
Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays
Compensation: $43.27/hr - $48.07/hr
Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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$43.3-48.1 hourly Auto-Apply 1d ago
Remote Supervisor, Healthcare Services - MUST RESIDE IN TEXAS
Molina Talent Acquisition
Remote guest service supervisor job
Supervisor opportunity in Texas is open to TX licensed RNs; candidates must reside in the state to be considered for this position. Preference will be given to applicants with a minimum of 2 years' experience in Case Management/Service Coordination within an MCO. Candidates should be able to speak to how their experience has prepared them to step into a leadership role.
Candidates also need solid experience with Microsoft Office Suite, especially with Outlook, Excel, Teams, and One Note as well as toggling between multiple programs throughout your workday.
Job Summary:
Leads and supervises multidisciplinary team of healthcare services professionals in some or all of the following functions: care management, utilization management, behavioral health, care transitions, long-term services and supports (LTSS), and/or other special programs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to overarching strategy to provide quality and cost-effective member care.
Essential Job Duties
• Assists in implementing health management, care management, utilization management, behavioral health and other program activities in accordance with regulatory, contract standards and accreditation compliance.
• Functions as a “hands-on” supervisor, assisting with assessing and evaluation of systems, day-to-day operations and efficiency of operations/services.
• Assists in the coordination of orienting and training staff to ensure maximum efficiency and productivity, program implementation, and service excellence.
• Trains and supports team members to ensure high-risk, complex members are adequately supported.
• Assists with staff performance appraisals, ongoing monitoring of performance, and application of protocols and guidelines.
• Collaborates with and keeps healthcare services leadership apprised of operational issues, staffing, resources, system and program needs.
• Assists with coordination and reporting of department statistics and ongoing client reports, as assigned.
• Local travel may be required (based upon state/contractual requirements).
Required Qualifications• At least 5 years health care experience, and at least 2 years of managed care experienced in one or more of the following areas: utilization management, care management, care transitions, behavioral health, long-term services and supports (LTSS), or equivalent combination of relevant education and experience. or equivalent combination of relevant education and experience.
• Registered Nurse (RN). Clinical licensure and/or certification required ONLY if required by state contract, regulation or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.
• Ability to manage conflict and lead through change.
• Operational and process improvement experience.
• Strong written and verbal communication skills.
• Working knowledge of Microsoft Office suite.
• Ability to prioritize and manage multiple deadlines.
• Excellent organizational, problem-solving and critical-thinking skills.
Preferred Qualifications
• Registered Nurse (RN). License must be active and unrestricted in state of practice.
• Certified Case Manager (CCM), Certified Professional in Health Care Management certification (CPHM), Certified Professional in Health Care Quality (CPHQ) or other health care or management certification.
• Medicaid/Medicare population experience.
• Clinical experience.
• Supervisory/leadership experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
$48k-79k yearly est. Auto-Apply 23d ago
Supervisor - Payroll Services
Wise Consulting Careers
Remote guest service supervisor job
Are you an experienced payroll professional with proven success managing full-cycle payroll services? We are excited to meet the next dynamic member of our lively and high performing Payroll Services team. As a member of this team, you willâ¯be an expert resource, with senior level knowledge in payroll management and systems. This role provides leadership and guidance to our Client Payroll Specialists so they can be successful.â¯â¯If you have excellent leadership, communication, and payroll problem solving skills, and you love the idea of working in a team-oriented and collaborative environment (remotely) we'd love to get to know you better.
Primary Requirements
6+ years of Payroll and Payroll Management with success in leading and mentoring a team
Leads a team of Client Payroll Specialists to support their development, troubleshoot, and prioritize work
Provides Systems and Skills training to Client Payroll Specialists
Coach and mentor fellow teammates, leading and encouraging knowledge share within the practice and company
Serves as the first point of escalation for internal employees as well as clients
Supports Management with resourcing, utilization, invoicing, and profitability targets
Full cycle, multi-state payroll experience
Year-end and tax reconciliation expertise
A deep understanding of payroll and compliance, as well as payroll tax laws
Outstanding verbal and written communication skills, and an ability to engage clients effectively
Successful management of multiple projects
Experience using UKG Pro (formerly known as UltiPro) or Ceridian Dayforce systems
Comfortable with remote work
Canadian payroll experience preferred
Ideal candidates will have FPC or CPP, but we will consider if willing to certify
A bachelor's degree or equivalent experience
About Wise
Wise Consulting Associates is a firm specializing in human capital management technology. With an established reputation for providing high-quality human resource and payroll technology support services, Wise has a history of hiring high performers and encouraging continuous learning, teamwork, trust, and open communication. Our team is comprised of fun and flexible people who have high standards and are not afraid to think outside of the box.
Wise is proud to be an equal opportunity workplace and values diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other basis protected by appropriate law. Wise makes hiring decisions based solely on qualifications, merit, and business needs.
Compensation Range
For cash compensation, we set standard ranges for all US-based roles based on multiple factors, including, but not limited to, function, level, and geographic location. These ranges are benchmarked against similar companies. To ensure compliance with local legislation and greater transparency for candidates, we share salary ranges on all job postings regardless of geographic location. Final offer amounts are determined by many factors and may vary from the amounts listed above. Range: $60,000-$90,000
$60k-90k yearly 60d+ ago
Enterprise Supervisor Authorization Services
Wvumedicine
Remote guest service supervisor job
Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The Supervisor of Authorization Services will oversee the authorization department. Will provide leadership and guidance to processes that will ensure the department is efficiently meeting the needs of the departments we support.
MINIMUM QUALIFICATIONS:
EDUCATION, EXPERIENCE, CERTIFICATION, AND/OR LICENSURE:
1. High school diploma or equivalent and five (5) years of experience in a healthcare revenue cycle setting
OR
Associates degree in Healthcare, Finance, Business Administration, or related field and three (3) years of experience in a healthcare revenue cycle setting.
PREFERRED QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Bachelor's degree.
EXPERIENCE:
1. Two years of healthcare authorization experience.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Monitors staffing needs of the authorization team to ensure coverage is in place for referrals.
2. Provides leadership of high dollar services that would include analyzing the medical record for medical necessity and provide authorizations. Acts as point of contact for assigned services that will interact with the clinical leaders in the department
3. Researches each request including reviewing medical policy to ensure each requests are processed with minimum delay and risk of denial.
4. Reviews staff productivity measures to look for trends and determines training needs that positively impacts efficiencies.
5. Provides prompt follow up with the Payor to ensure current authorization and accurate payment for the patient's stay/treatment.
6. Participates in payor calls to provide trends with insurance carriers to make global improvements.
7. Utilizes de-escalation skills during clinic concerns arise with providers and staff.
8. Proactively communicates to staff any changes in payor information and follows up with payor to ensure services are authorized. Documents all changes and all payor information (i.e. DOS, Service (CPT/HCPC codes), LOC, Reference #, Authorization #, contact and phone number, and website used) appropriately.
9. Is trained on staff job functions and is able to help during peak volumes and also provide analysis to determine process improvements.
10. Attends relevant meetings with internal and external customer, and provides good customer service
11. Analyzes retrospective denials and how to make process improvements with the staff
12. Works closely with the clinic, financial services, financial counseling, and pre-service departments to support collaborative goals.
13. Monitors daily work assignments and makes changes to ensure good quality
14. Monitors work queues and assignments to ensure they are resolved timely
15. Reviews staff quality measures to look for trends and determines training needs that positively impacts efficiencies
16. Interview and screen potential employees and make recommendations to department manager or Director to aid in filling vacant positions
17. Provides coaching and counseling to staff based upon performance management principals
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Must be able to sit for extended periods of time
2. Must have reading and comprehension ability
3. Must be able to read and write legible in English
4. Visual acuity must be within normal range
5. Must be able to communicate effectively
6 Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Office type environment
SKILLS AND ABILITIES:
1. Excellent oral and written communication skills
2. Excellent customer service and telephone etiquette
3. Must demonstrate the ability to use tact and diplomacy in dealing with others
4. Knowledge of ICD9/CPT Coding or Medical Terminology.
5. Knowledge of third party reimbursement.
Additional Job Description:
Scheduled Weekly Hours:
40
Shift:
Exempt/Non-Exempt:
United States of America (Exempt)
Company:
SYSTEM West Virginia University Health System
Cost Center:
536 SYSTEM Hospital Authorization Unit
$42k-65k yearly est. Auto-Apply 19d ago
Custodial Services Supervisor - FBH1
Gesher Human Services 3.8
Remote guest service supervisor job
DEPARTMENT: Janitorial ServicesSUPERVISOR: Director, Contracts
Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.
GENERAL
To ensure general cleanliness of assigned sites, to complete all inspection forms in a timely manner, and assist site manager with day-to-day operations.
QUALIFICATIONS
High school diploma or G.E.D required.
Two years of experience as successful documented work history, performing custodial services required.
Demonstrated experience in the performance of custodial procedures, inventory control, quality control, knowledge and use of janitorial chemicals and equipment.
Ability to work with handicapped population. Experience in working with multiple crews of custodial workers preferred.
Interpersonal skills sufficient to communicate with participants, staff and public. Composition skills sufficient to prepare required reports.
Driving record must meet safe driving standards as established by Agency insurance carrier. Valid Michigan driver's license.
Work involves ability to work evening and flexible hours.
Work involves the ability to pass government security clearance.
Work involves the ability to push and lift equipment, office furniture and accessories weighing up to 50 pounds.
DUTIES AND RESPONSIBILITIES
Supervise Janitor 1 workers and Day Porter in performance of custodial services as outlined in Performance Work Statement.
Instruct Janitor 1 and Day Porter in proper custodial procedures by demonstration and modeling.
Prepare and maintain accurate records as required (administrative, direct labor, and quality control).
Assign custodial tasks and schedules to all direct labor personnel to accomplish all required contract work.
Responsible for maintaining quality of custodial services performed.
Maintain orderly, clean and safe work areas.
Oversee set-up of janitorial carts and equipment to facilitate timely custodial schedule.
Maintain inventory as required.
Provide feedback of daily custodial services to Site Manager or designee.
Meet with Navigators to discuss personnel progress and performance.
Use modeling and positive reinforcement for appropriate behaviors in interactions with personnel.
Drive Agency van or vehicles as required.
Carry out other related duties and/or special assignments as assigned by the Contracting Officer or his representative.
WORKING CONDITIONS
Environmental conditions:
Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period.
Physical requirements:
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting in required.
Accommodation(s):
As appropriate and fiscally reasonable.
NON-EXEMPT
This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act
The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.
This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”
Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
$40k-63k yearly est. Auto-Apply 60d+ ago
Site Services Supervisor
Wesdome Gold Mines 4.2
Remote guest service supervisor job
Eagle River Mine, Near Wawa, ON (Mine Site) Company Information Wesdome is a Canadian-focused gold producer with two high-grade underground assets, the Eagle River mine in Ontario and the Kiena mine in Québec. The Company's primary goal is to responsibly leverage its operating platform and high-quality brownfield and greenfield exploration pipeline to build a growing value-driven gold producer.
The Eagle River Mine site has a tight-knit team where everyone knows each other and there is a strong sense of camaraderie and mutual support. It is a hands-on, fast paced environment where work feels impactful and you can see the results of your contributions quickly. There are many long-tenured employees and a lot of site pride.
The mine is located a short drive from Wawa, deep in the forest where it is scenic and quiet. It is a real 'boots on the ground' setting. Team members reside in a camp environment and typically work on rotations, depending on the position. The camp offers excellent food, a sauna/gym, recreational room and the opportunity to stay connected with family and friends.
See below for a summary of Wesdome's comprehensive and competitive total compensation package.
About the Opportunity
Wesdome Gold Mines is seeking a driven and safety-focused Site ServicesSupervisor to join our team at the Eagle River Mine. In this key leadership role, you will oversee Site Services and Ore Haulage operations, ensuring safe, efficient, and well-coordinated day-to-day activities in a remote mining environment.
About YOU - You Belong Here!
You are a hands-on leader with a strong commitment to safety, teamwork, and operational excellence. With several years of experience in site services, haulage, road maintenance, or a related field, you bring the confidence and judgment needed to supervise crews, coordinate contractors, and resolve issues effectively. You communicate clearly, handle competing priorities well, and thrive in a fast-paced, remote work environment.
Position Responsibilities, Accountabilities and Job Duties
* Maintain safe working conditions.
* Be a leader in the field (Lead and control activities of Site Services and Ore Haulage personnel including training, coaching and development).
* Supervise the Site Services and Ore Haulage Personnel, delegate tasks and assist to ensure day-to-day operations are running efficiently.
* Overseeing Work Planning and Execution of Site Services, Ore Haulage and Road Maintenance Personnel.
* Data entry and analysis of DWR information.
* Deal with employee and customer concerns .
* Ensure H&S policies and procedures are communicated, applied and enforced.
* Maintain the confidentiality of all Corporation information.
* Participate in accident/incident investigations.
* Sourcing and coordination of specialty service contractors.
* Participation in safety, planning and coordination meetings.
* Purchase approvals per the role allowances.
* Perform other duties as assigned and required.
Qualifications and Experience
* Minimum 5 years of experience in related field.
* Minimum 3 years of experience in a supervisory role.
* Experience working with SAP is preferred.
* Excellent interpersonal and communication skills, both written and verbal.
* Must be able to work independently and within a team structure in a fast-paced environment.
* Proficiency in Microsoft Office.
* Valid driver's licence. (DZ is Beneficial)
Working Conditions / Schedule
Location: Eagle River Mine near Wawa, ON
Shift / Hours of Work: 12-hour shifts
Schedule / Rotation: 7/7
Type of Hire: Permanent, Full-Time
Existing vacancy: Yes
Travel: Must be able to travel to/from the mine site
Other Information:
To learn more and for additional details about "Why Work with Us" and "Life at Wesdome", please visit *************** > People and Careers.
About our Total Compensation Package
Our total compensation package is more than just a great salary. We have established a comprehensive program that takes care of both you and your family that includes:
Comprehensive Compensation and Benefits Package includes:
* Market competitive base pay / salary, commensurate with experience and qualifications
* Annual performance-based bonus opportunity
* Access to comprehensive extended health and dental coverage for employee and eligible dependents beginning on day 1 of employment (short-term disability coverage begins after 3 months)
* Healthcare spending account
* Wellness benefit as an annual incentive
* RRSP matching
* Training, development and education supports
* Travel allowances
PLUS…
* Programs to support the long-term well being of our team members (i.e. Employee Assistance Program)
* Mental Health Awareness Month
* Family Day & Annual Holiday events
* Local community partnerships
Apply Online at Wesdome.com > People & Careers > Join our Team
Wesdome prides itself on being an equal-opportunity employer committed to responsible mining practices and building a diverse and inclusive workforce. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or Aboriginal status.
We wish to thank all applicants for their interest and effort in applying for the position. However, only candidates selected for interviews will be contacted.
Wesdome uses artificial intelligence (AI) supported technology as part of its recruitment, screening and evaluation processes that are performed by real people.
Wesdome is committed to accessibility for people with disabilities. We will work with applicants requesting accommodation at any stage of the recruitment and selection process. If you require accommodations, please contact us at hr.resumes_*********************
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (the "Act"), Wesdome is committed to hosting and maintaining an accessible environment.
To be eligible for this position, you must be legally permitted to work in Canada without any additional sponsorship support from Wesdome.
7/7
$47k-72k yearly est. Easy Apply 32d ago
Utility Service Supervisor
Stella Contracting 4.8
Remote guest service supervisor job
The Utility ServiceSupervisor is in charge of running daily utility service operations in a remote setting. They make sure that customer service is top-notch, that all rules are followed, and that the business runs smoothly. This person is in charge of service reps, plans service activities, and helps answer customer questions about utility accounts, billing, service connections, and outages. The Utility ServiceSupervisor works closely with other departments in the company to keep service standards high and meet the company's performance goals.
Main Duties:
Oversee and help utility service representatives work from a distance
Keep an eye on customer satisfaction, quality standards, and service performance metrics.
Make sure that utility rules, tariffs, and company policies are followed.
Oversee the scheduling, workload distribution, and performance management of assigned staff
Deal with complicated service questions and customer service problems that have gotten worse.
Work with the billing, field operations, and technical teams to fix service issues.
Help with communications during outages, updates on service restoration, and customer notifications
Make and go over reports about staffing, compliance, and service performance.
Take part in training, coaching, and other professional development activities
Help with efforts to improve processes and services
What You Need to Have:
A bachelor's degree in business administration, public administration, utility management, or a related field (or the same amount of work experience)
At least five years of experience in utility services, customer service, or service supervision
Experience leading a team or being a supervisor before
A lot of knowledge about how utility companies work, how they bill customers, and how they treat customers.
Great at talking to people, leading them, and solving problems
Ability to lead remote teams well
Good at using Microsoft Office, customer information systems (CIS), and CRM platforms
A safe remote workspace and fast, reliable internet
Preferred Qualifications:
Experience working with utilities like electric, gas, water, or telecommunications
Knowing the rules of the public utility commission (PUC)
Experience helping with outage management or emergency response operations
Certification in project management or supervision
Annual Salary:
Salary Range: $80,000 to $115,000 per year, depending on experience, qualifications, and where you live.
Package of Benefits:
Full coverage for medical, dental, and vision care
401(k) retirement plan with a match from the company
Paid time off (PTO) includes vacation days, sick days, and paid holidays.
Working from home full-time in the United States
Opportunities for training and developing leaders
Life insurance and coverage for short- and long-term disabilities
Programs for employee health and well-being