Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookComparePart Time jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Guest service supervisor skills for your resume and career

Updated January 8, 2025
5 min read
Guest service supervisor example skills
Below we've compiled a list of the most critical guest service supervisor skills. We ranked the top skills for guest service supervisors based on the percentage of resumes they appeared on. For example, 26.9% of guest service supervisor resumes contained reservations as a skill. Continue reading to find out what skills a guest service supervisor needs to be successful in the workplace.

15 guest service supervisor skills for your resume and career

1. Reservations

Here's how guest service supervisors use reservations:
  • Re-Initiated Lost & Found Procedures and other basic operational guidelines for smoother functionality of front desk and reservations.
  • Assisted with guest reservations using the proprietary database management system, ensuring maximum occupancy rates are obtained.

2. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how guest service supervisors use front desk operations:
  • Mastered knowledge of Front Desk operations in a diverse environment, including responsibilities such as auditing guest and meeting rooms.
  • Produced policy and procedures on daily front desk operations that were utilized for training staff on particular job functions.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how guest service supervisors use pos:
  • Performed closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
  • Train new associates on the POS computer system for the Hotel and Gift Shop.

4. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how guest service supervisors use guest rooms:
  • Provide security for guests, employees and property by adhering to security procedures for guest room keys and master keys.
  • Assisted in coordinating guest room blocks and room changes for various company conferences including company CEO's and Presidents.

5. Guest Satisfaction

Here's how guest service supervisors use guest satisfaction:
  • Worked closely with Reservation Manager, Housekeeping Manager and Facilities Manager to assure smooth running of hotel and guest satisfaction.
  • Excelled in operational development providing expertise in promoting guest satisfaction through exceptional service and efficient overall operations.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how guest service supervisors use payroll:
  • Demonstrated integrity by handling sensitive, personal information, and organization payroll and donations.
  • Created and posted schedules for the Front Office, as well as monitored time punches for Front Office and Housekeeping payroll.

Choose from 10+ customizable guest service supervisor resume templates

Build a professional guest service supervisor resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your guest service supervisor resume.

7. Guest Inquiries

Here's how guest service supervisors use guest inquiries:
  • Received guest inquiries, complaints, and comments, and ensured that appropriate actions were taken.
  • Process phone sale ticket orders, troubleshoot ticket issues and respond to guest inquiries.

8. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how guest service supervisors use night audit:
  • Worked as Night Auditor upon necessity
  • Function the night audit; ran reports, closed out the systems, and prepared data for the following day.

9. Cash Handling

Here's how guest service supervisors use cash handling:
  • Administer and manage cash handling responsibilities, reconciling and recording all transactions.
  • Maintained impeccable cash handling and accounting guidelines.

10. Guest Relations

Here's how guest service supervisors use guest relations:
  • Acted as a role model to Guest Service Ambassadors by supporting, motivating, and promoting excellent staff and guest relations.
  • Trained front desk/guest services staff of both hotels in Disney's world-class standards for service and guest relations.

11. Guest Complaints

Here's how guest service supervisors use guest complaints:
  • Supervised resolution of guest complaints and responded to customer inquiries.
  • Reconciled daily cash reports; resolved guest complaints performed

12. Guest Expectations

Here's how guest service supervisors use guest expectations:
  • Exceeded guest expectations at every opportunity.
  • Assured the highest level of customer service and constantly exceeded guest expectations in one of North America's top hotels.

13. Exceptional Guest

Here's how guest service supervisors use exceptional guest:
  • Provided exceptional guest service by solving problems regarding product recalls, returns, and catering orders.
  • Conduct job interviews as well as coaching team members on continuing to provide exceptional guest service.

14. Hotel Guests

Here's how guest service supervisors use hotel guests:
  • Shift supervisor for check-in/check-out hotel guests courteously and efficiently according to set standards.
  • Shift supervisor for check-in/check-out of hotel guests speaking courteously and working efficiently.

15. Excellent Guest

Here's how guest service supervisors use excellent guest:
  • Promoted from within Great Wolf lodge for recognition of excellent guest services.
  • Supervised activity of Guest Service Representatives and ensured excellent guest experiences.
top-skills

What skills help Guest Service Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of guest service supervisor skills to add to your resume

Guest service supervisor skills

The most important skills for a guest service supervisor resume and required skills for a guest service supervisor to have include:

  • Reservations
  • Front Desk Operations
  • POS
  • Guest Rooms
  • Guest Satisfaction
  • Payroll
  • Guest Inquiries
  • Night Audit
  • Cash Handling
  • Guest Relations
  • Guest Complaints
  • Guest Expectations
  • Exceptional Guest
  • Hotel Guests
  • Excellent Guest
  • Hotel Services
  • Hotel Operations
  • Quality Guest
  • VIP
  • Financial Transactions
  • Room Availability
  • Room Inventory
  • PMS
  • Local Attractions
  • PBX
  • Bellmen
  • Room Revenue
  • Customer Satisfaction
  • Customer Complaints
  • Front End
  • Hotel Policies
  • Marriott
  • Guest Accounts
  • Customer Inquiries
  • Customer Service
  • Front Desk Associates
  • Concierge Services
  • Bank Deposits
  • Telephone Calls
  • Gift Shop
  • Sales Floor
  • Cash Drawers
  • Guest Registration
  • Credit Card Transactions
  • Customer Issues
  • Administrative Tasks
  • Room Hotel
  • Greeting Guests

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs