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Become A Guest Services Agent

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Working As A Guest Services Agent

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $25,000

    Average Salary

What Does A Guest Services Agent Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Guest Services Agent

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Guest Services Agent Career Paths

Guest Services Agent
Sales Coordinator Account Executive
Account Manager
5 Yearsyrs
Sales Coordinator Account Executive Sales Manager
General Manager
6 Yearsyrs
Sales Coordinator Account Executive Assistant Manager
Assistant General Manager
5 Yearsyrs
Night Auditor Security Officer Officer
Office Manager
5 Yearsyrs
Reservations Agent Agent Administrator
Business Office Manager
7 Yearsyrs
Reservations Agent Agent Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Reservations Agent Specialist Customer Service Supervisor
Service Supervisor
5 Yearsyrs
Teller Accountant Manager
Co-Owner
6 Yearsyrs
Teller Accountant Assistant Manager
Center Manager
6 Yearsyrs
Teller Accountant Office Manager
Executive Assistant To Chief Executive Officer
6 Yearsyrs
Security Officer Officer Manager
Business Owner
6 Yearsyrs
Security Officer Investigator Manager
Food And Beverage Manager
5 Yearsyrs
Concierge Executive Assistant General Manager
Regional General Manager
8 Yearsyrs
Concierge Executive Assistant Event Manager
Catering Sales Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader General Manager
Director Of Catering
6 Yearsyrs
Certified Nursing Assistant Billing Specialist Front Desk Supervisor
Hotel Manager
5 Yearsyrs
Coordinator Operation Supervisor Assistant General Manager
Director Of Front Office
5 Yearsyrs
Specialist Finance Analyst Revenue Analyst
Revenue Manager
8 Yearsyrs
Certified Nursing Assistant Billing Specialist Claims Representative
Senior Representative
5 Yearsyrs
Night Auditor Sales Consultant Wireless Consultant
Solution Specialist
5 Yearsyrs
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Do you work as a Guest Services Agent?

Help others decide if this is a good career for them

Average Length of Employment
Reservations Agent 2.2 years
Agent 2.1 years
Front Office Agent 2.1 years
Night Auditor 1.9 years
Guest Services 1.9 years
Front Desk Clerk 1.8 years
Front Desk Agent 1.7 years
Hotel Receptionist 1.7 years
Welcome Desk Agent 1.5 years
Top Careers Before Guest Services Agent
Cashier 13.0%
Internship 7.1%
Server 5.9%
Hostess 3.6%
Manager 2.4%
Volunteer 2.2%
Supervisor 1.9%
Top Careers After Guest Services Agent
Cashier 6.1%
Server 4.7%
Internship 3.1%

Do you work as a Guest Services Agent?

Average Yearly Salary
$25,000
View Detailed Salary Report
$15,000
Min 10%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$40,000
Max 90%
Best Paying Company
Morton's The Steakhouse
Highest Paying City
Kailua, HI
Highest Paying State
Alaska
Avg Experience Level
1.8 years
How much does a Guest Services Agent make at top companies?
The national average salary for a Guest Services Agent in the United States is $25,131 per year or $12 per hour. Those in the bottom 10 percent make under $15,000 a year, and the top 10 percent make over $40,000.

How Would You Rate The Salary Of a Guest Services Agent?

Have you worked as a Guest Services Agent? Help other job seekers by rating your experience as a Guest Services Agent.

Top Skills for A Guest Services Agent

  1. Guest Satisfaction
  2. Customer Service
  3. Front Desk
You can check out examples of real life uses of top skills on resumes here:
  • Facilitated guest departures, providing accurate statements and ensuring guest satisfaction and collecting payments.
  • Provide Hampton-quality customer service; refer customers to management as necessary.
  • Maintain daily front desk operations using Opera Property Management Systems.
  • Managed database of records to ensure room availability as well as confirmation of reservations and process payment for accommodations.
  • Handle all cash and credit card transactions; ensuring that the correct amount is received from the customer.

Guest Services Agent Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 21,341 Guest Services Agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Guest Services Agent Resume

View Resume Examples

Guest Services Agent Demographics

Gender

Female

58.9%

Male

29.2%

Unknown

11.9%
Ethnicity

White

58.7%

Hispanic or Latino

18.1%

Black or African American

11.9%

Asian

7.1%

Unknown

4.2%
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Foreign Languages Spoken

Spanish

53.7%

French

11.9%

Mandarin

3.9%

German

3.6%

Portuguese

3.4%

Italian

3.2%

Chinese

3.0%

Japanese

2.7%

Russian

2.5%

Arabic

2.3%

Cantonese

2.1%

Tagalog

1.5%

Korean

1.3%

Hindi

1.2%

Thai

0.7%

Filipino

0.6%

Bulgarian

0.6%

Turkish

0.6%

Hebrew

0.6%

Ukrainian

0.6%
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Guest Services Agent Education

Schools

University of Phoenix

16.0%

Johnson & Wales University

11.9%

University of Central Florida

7.3%

Florida International University

6.8%

Miami Dade College

4.9%

Valencia College

4.9%

University of Nevada - Las Vegas

4.7%

Florida State University

4.2%

Northern Virginia Community College

3.8%

The Academy

3.6%

Pennsylvania State University

3.5%

New York City College of Technology of the City University of New York

3.4%

Strayer University

3.3%

San Francisco State University

3.2%

Arizona State University

3.2%

University of Massachusetts Amherst

3.2%

Temple University

3.1%

Southern New Hampshire University

3.0%

Delgado Community College

3.0%

San Diego State University

3.0%
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Majors

Business

23.6%

Hospitality Management

15.3%

Health Care Administration

11.3%

Psychology

5.7%

Communication

5.3%

Criminal Justice

4.1%

Accounting

3.9%

Management

3.6%

General Studies

3.1%

Marketing

3.0%

Liberal Arts

3.0%

Medical Assisting Services

2.8%

Nursing

2.8%

Human Resources Management

2.2%

English

2.0%

Political Science

1.8%

Sociology

1.7%

Education

1.7%

Finance

1.7%

Public Relations

1.5%
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Degrees

Bachelors

43.7%

Other

27.6%

Associate

15.1%

Masters

6.3%

Certificate

4.4%

Diploma

2.1%

License

0.4%

Doctorate

0.3%
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Top Guest Services Agent Employers

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