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Working As A Guest Services Agent

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $27,000

    Average Salary

What Does A Guest Services Agent Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Guest Services Agent

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Guest Services Agent Career Paths

Guest Services Agent
Sales Coordinator Account Executive
Account Manager
5 Yearsyrs
Sales Coordinator Account Executive Sales Manager
General Manager
6 Yearsyrs
Sales Coordinator Account Executive Assistant Manager
Assistant General Manager
5 Yearsyrs
Night Auditor Security Officer Officer
Office Manager
5 Yearsyrs
Reservations Agent Agent Administrator
Business Office Manager
7 Yearsyrs
Reservations Agent Agent Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Reservations Agent Specialist Customer Service Supervisor
Service Supervisor
5 Yearsyrs
Teller Accountant Manager
Co-Owner
6 Yearsyrs
Teller Accountant Assistant Manager
Center Manager
6 Yearsyrs
Teller Accountant Office Manager
Executive Assistant To Chief Executive Officer
6 Yearsyrs
Security Officer Officer Manager
Business Owner
6 Yearsyrs
Security Officer Investigator Manager
Food And Beverage Manager
5 Yearsyrs
Concierge Executive Assistant General Manager
Regional General Manager
8 Yearsyrs
Concierge Executive Assistant Event Manager
Catering Sales Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader General Manager
Director Of Catering
6 Yearsyrs
Certified Nursing Assistant Billing Specialist Front Desk Supervisor
Hotel Manager
5 Yearsyrs
Coordinator Operation Supervisor Assistant General Manager
Director Of Front Office
5 Yearsyrs
Specialist Finance Analyst Revenue Analyst
Revenue Manager
8 Yearsyrs
Certified Nursing Assistant Billing Specialist Claims Representative
Senior Representative
5 Yearsyrs
Night Auditor Sales Consultant Wireless Consultant
Solution Specialist
5 Yearsyrs
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Average Length of Employment
Reservation Clerk 2.4 years
Reservations Agent 2.2 years
Front Office Agent 2.1 years
Night Auditor 1.9 years
Guest Services 1.9 years
Front Desk Clerk 1.8 years
Hotel Desk Clerk 1.8 years
Front Desk Agent 1.7 years
Hotel Receptionist 1.7 years
Welcome Desk Agent 1.5 years
Top Careers Before Guest Services Agent
Cashier 13.0%
Internship 7.1%
Server 5.9%
Hostess 3.6%
Manager 2.4%
Volunteer 2.2%
Supervisor 1.9%
Top Careers After Guest Services Agent
Cashier 6.1%
Server 4.7%
Internship 3.1%

Do you work as a Guest Services Agent?

Average Yearly Salary
$27,000
Show Salaries
$21,000
Min 10%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$37,000
Max 90%
Best Paying Company
Zachry Ind SERV Group
Highest Paying City
Chicago, IL
Highest Paying State
New Jersey
Avg Experience Level
1.8 years
How much does a Guest Services Agent make at top companies?
The national average salary for a Guest Services Agent in the United States is $27,995 per year or $13 per hour. Those in the bottom 10 percent make under $21,000 a year, and the top 10 percent make over $37,000.

The largest raises come from changing jobs.

See what's out there.

Real Guest Services Agent Salaries

Job Title Company Location Start Date Salary
Guest Service Agent Stanford New York, LLC Dec 16, 2015 $45,926
Guest Service Agent Caldera Management LLC Jun 06, 2016 $32,077
Guest Services Agent Northwood Hospitality, LLC Dec 12, 2016 $26,964
Guest Service Agent Northwood Hospitality, LLC Dec 12, 2016 $23,187
Guest Service Agent Sanderling Resort Apr 01, 2014 $23,166
Guest Service Agent Sanderling Resort Apr 01, 2015 $22,060
Guest Service Agent Sanderling Resort Apr 01, 2016 $21,538
Guest Service Agent The Sanderling Resort & Spa Apr 01, 2013 $20,307

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Top Skills for A Guest Services Agent

  1. Guest Satisfaction
  2. Customer Service
  3. Front Desk
You can check out examples of real life uses of top skills on resumes here:
  • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.
  • Trained Customer Service Representatives as well as housekeeping manager in any struggling tasks, contributing to significant improvements in guest satisfaction.
  • Worked the front desk, performing all clerical/administrative duties and answering phones/scheduling reservations.
  • Managed database of records to ensure room availability as well as confirmation of reservations and process payment for accommodations.
  • Reviewed guest accounts and settled incorrect/fraudulent credit card transactions.

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Average Salary:

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Top 10 Best States for Guest Services Agents

  1. New Jersey
  2. Montana
  3. Illinois
  4. West Virginia
  5. South Dakota
  6. Ohio
  7. Iowa
  8. Kentucky
  9. South Carolina
  10. Hawaii
  • (283 jobs)
  • (57 jobs)
  • (418 jobs)
  • (33 jobs)
  • (29 jobs)
  • (293 jobs)
  • (109 jobs)
  • (136 jobs)
  • (163 jobs)
  • (94 jobs)

Guest Services Agent Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 21,341 Guest Services Agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Guest Services Agent Resume

View Resume Examples

Guest Services Agent Demographics

Gender

Female

63.2%

Male

31.7%

Unknown

5.1%
Ethnicity

White

58.7%

Hispanic or Latino

18.1%

Black or African American

11.9%

Asian

7.1%

Unknown

4.2%
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Foreign Languages Spoken

Spanish

53.7%

French

11.9%

Mandarin

3.9%

German

3.6%

Portuguese

3.4%

Italian

3.2%

Chinese

3.0%

Japanese

2.7%

Russian

2.5%

Arabic

2.3%

Cantonese

2.1%

Tagalog

1.5%

Korean

1.3%

Hindi

1.2%

Thai

0.7%

Filipino

0.6%

Bulgarian

0.6%

Turkish

0.6%

Hebrew

0.6%

Ukrainian

0.6%
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Guest Services Agent Education

Schools

Johnson & Wales University

15.5%

Florida International University

8.0%

University of Central Florida

7.9%

Florida State University

5.5%

University of Nevada - Las Vegas

5.3%

Miami Dade College

5.3%

Valencia College

4.9%

New York City College of Technology of the City University of New York

4.5%

University of Massachusetts Amherst

4.1%

San Francisco State University

3.9%

Arizona State University

3.9%

Monroe College

3.8%

Pennsylvania State University

3.8%

University of Houston

3.6%

University of Hawaii at Manoa

3.5%

Northern Arizona University

3.5%

Southern New Hampshire University

3.3%

Northern Virginia Community College

3.3%

George Mason University

3.2%

San Diego State University

3.2%
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Majors

Hospitality Management

24.7%

Business

22.4%

Psychology

6.1%

Communication

5.3%

Criminal Justice

4.2%

General Studies

3.7%

Accounting

3.6%

Management

3.4%

Medical Assisting Services

3.0%

Health Care Administration

3.0%

Nursing

3.0%

Liberal Arts

2.9%

Marketing

2.9%

English

2.1%

Human Resources Management

1.7%

Sociology

1.7%

Political Science

1.7%

Biology

1.5%

Education

1.5%

Finance

1.5%
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Degrees

Bachelors

43.3%

High School Diploma

23.3%

Associate

18.1%

Certificate

5.9%

Masters

4.5%

Diploma

4.2%

License

0.5%

Doctorate

0.2%
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Top Guest Services Agent Employers

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Updated May 18, 2020