Guest Services Agent Careers

As a guest service agent, your duties are to interact with hotel guests or revoke reservations. Your duties demand that you usher in guests upon their coming, allot them their rooms and apartments, and issue lodge keys. You are expected to also gather payment data. Furthermore, you are elected to direct housekeeping, convey providers, porters, and kitchen workers to satisfy guests' conditions.

Also, you have to settle problems, handle discontented guests' queries, and direct third-person services. This comprises taxis, trip guides, among many others. You need to improve interaction with outside sectors to productively give out support to clients. You must also analyze the daily condition of the hotels, take care of all phone calls, and give accurate information to guests.

You must display great organizational, communication, and client service skills. You must also be honest, have excellent interpersonal and problem-solving skills. In addition to these, you need to have either a bachelor's degree or a master's degree. It is likely to get this job with just a high school diploma or GED. A guest service agent earns an average of $25, 959 which is $12.48 per hour.

There is more than meets the eye when it comes to being a guest services agent. For example, did you know that they make an average of $12.48 an hour? That's $25,950 a year!

Between 2018 and 2028, the career is expected to grow 0% and produce -7,300 job opportunities across the U.S.

What Does a Guest Services Agent Do

There are certain skills that many guest services agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed integrity, organizational skills and communication skills.

When it comes to the most important skills required to be a guest services agent, we found that a lot of resumes listed 14.2% of guest services agents included hotel services, while 13.4% of resumes included front office, and 10.0% of resumes included computer system. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the guest services agent job title. But what industry to start with? Most guest services agents actually find jobs in the hospitality and retail industries.

How To Become a Guest Services Agent

If you're interested in becoming a guest services agent, one of the first things to consider is how much education you need. We've determined that 49.6% of guest services agents have a bachelor's degree. In terms of higher education levels, we found that 3.1% of guest services agents have master's degrees. Even though most guest services agents have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a guest services agent. When we researched the most common majors for a guest services agent, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on guest services agent resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a guest services agent. In fact, many guest services agent jobs require experience in a role such as sales associate. Meanwhile, many guest services agents also have previous career experience in roles such as cashier or customer service representative.

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Average Salary
$25,950
Average Salary
0
Job Openings
85,472
Job Openings

Guest Services Agent Career Paths

Top Careers Before Guest Services Agent

Cashier
13.9 %

Top Careers After Guest Services Agent

Guest Services Agent Jobs You Might Like

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Average Salary for a Guest Services Agent

Guest Services Agents in America make an average salary of $25,950 per year or $12 per hour. The top 10 percent makes over $33,000 per year, while the bottom 10 percent under $20,000 per year.
Average Salary
$25,950
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Best Paying Cities For Guest Services Agents

City
ascdesc
Average Salarydesc
Portland, OR
Salary Range30k - 41k$35k$35,424
Los Angeles, CA
Salary Range30k - 41k$35k$35,102
Seattle, WA
Salary Range29k - 40k$35k$34,636
Lakewood, CO
Salary Range28k - 36k$32k$32,233
Kaneohe, HI
Salary Range25k - 36k$30k$30,333
Phoenix, AZ
Salary Range25k - 33k$29k$28,965
Rochester, MN
Salary Range24k - 31k$28k$27,877
Cheyenne, WY
Salary Range24k - 31k$28k$27,727
Orlando, FL
Salary Range24k - 30k$27k$26,878
Grand Rapids, MI
Salary Range22k - 29k$26k$25,780
Myrtle Beach, SC
Salary Range22k - 28k$25k$25,138
Knoxville, TN
Salary Range22k - 27k$25k$25,098
Omaha, NE
Salary Range22k - 27k$25k$25,078
Cedar Rapids, IA
Salary Range22k - 27k$25k$25,007
Kansas City, MO
Salary Range22k - 27k$25k$24,875
San Antonio, TX
Salary Range21k - 27k$25k$24,667
Indianapolis, IN
Salary Range21k - 27k$24k$24,468
Atlanta, GA
Salary Range21k - 26k$24k$24,094
Columbus, OH
Salary Range21k - 27k$24k$24,002
Greensboro, NC
Salary Range21k - 26k$24k$23,782
$21k
$41k

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Guest Service Agent
Benchmark
08/05/2021
$25,04408/05/2021
Agent, Guest Servs
Aspen Meadows Resort, a Dolce Resort
08/04/2021
$35,47908/04/2021
Guest Services Agent-Courtyard
Courtyard-Glenwood Springs
08/04/2021
$31,30508/04/2021
Guest Services Agent
Stonebridge Companies
08/04/2021
$33,39208/04/2021
Overnight Guest Service Agent
First Hospitality Group Inc.
08/04/2021
$15,65308/04/2021
See More Recent Salaries

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Guest Services Agent Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Guest Services Agent. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Guest Services Agent Resume

At Zippia, we went through countless Guest Services Agent resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Guest Services Agent Resume Examples And Templates

Guest Services Agent Demographics

Gender

female

63.2 %

male

31.7 %

unknown

5.1 %

Ethnicity

White

56.6 %

Hispanic or Latino

21.8 %

Black or African American

11.9 %

Foreign Languages Spoken

Spanish

53.7 %

French

11.9 %

Mandarin

3.9 %
Show More Guest Services Agent Demographics

Guest Services Agent Education

Degrees

Bachelors

49.6 %

Associate

20.5 %

High School Diploma

18.7 %
Show More Guest Services Agent Education Requirements

Online Courses For Guest Services Agent That You May Like

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Become indispensable to any organization by understanding how to identify and meet customer needs...

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4.1
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Creating a Customer Service advantage in Your department or business through communication and Customer Management...

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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Guest Services Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.2% of guest services agents listed hotel services on their resume, but soft skills such as integrity and organizational skills are important as well.

Best States For a Guest Services Agent

Some places are better than others when it comes to starting a career as a guest services agent. The best states for people in this position are New York, California, Oregon, and Washington. Guest services agents make the most in New York with an average salary of $36,810. Whereas in California and Oregon, they would average $35,735 and $35,542, respectively. While guest services agents would only make an average of $34,205 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Oregon

Total Guest Services Agent Jobs:
909
Highest 10% Earn:
$47,000
Location Quotient:
1.19
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Nevada

Total Guest Services Agent Jobs:
506
Highest 10% Earn:
$41,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Guest Services Agent Jobs:
2,245
Highest 10% Earn:
$53,000
Location Quotient:
0.95
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Guest Services Agents

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Top Guest Services Agent Employers

1. Hilton
4.4
Avg. Salary: 
$25,633
Guest Services Agents Hired: 
951+
2. Holiday Inn Express
4.1
Avg. Salary: 
$23,405
Guest Services Agents Hired: 
573+
3. Drury Hotels
4.4
Avg. Salary: 
$24,176
Guest Services Agents Hired: 
336+
4. Marriott International
4.7
Avg. Salary: 
$24,742
Guest Services Agents Hired: 
279+
5. Hyatt Hotels
4.3
Avg. Salary: 
$25,966
Guest Services Agents Hired: 
154+
6. Best Western
4.6
Avg. Salary: 
$23,523
Guest Services Agents Hired: 
140+

Guest Services Agent Videos

Updated August 18, 2021