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Become A Guest Services Agent

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Working As A Guest Services Agent

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $20,430

    Average Salary

What Does A Guest Services Agent Do

A Guest Services Agent provides professional services in a courteous manner. They greet customers, ask them about their travel plans, and explain hotel policies and procedures.

How To Become A Guest Services Agent

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Guest Services Agent jobs

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Real Guest Services Agent Salaries

Job Title Company Location Start Date Salary
Guest Service Agent Stanford New York, LLC New York, NY Dec 16, 2015 $45,926
Guest Service Agent Sanderling Resort NC Apr 01, 2014 $23,166
Guest Service Agent Sanderling Resort Duck, NC Apr 01, 2015 $22,060
Guest Service Agent The Sanderling Resort & Spa NC Apr 01, 2013 $20,307

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Top Skills for A Guest Services Agent

OutstandingCustomerServiceRoomAvailabilityFrontDeskOperationsGuestServiceAgentNightAuditCreditCardTransactionsEnsureGuestSatisfactionGuestComplaintsHotelServicesPhoneCallsFrontOfficeHotelGuestsTelephoneCallsGuestIssuesPBXSpecialRequestsGuestCheck-InsGuestAccountsGuestReservationsPropertyManagementSystem

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Top Guest Services Agent Skills

  1. Outstanding Customer Service
  2. Room Availability
  3. Front Desk Operations
You can check out examples of real life uses of top skills on resumes here:
  • Provided outstanding customer service to all guests and visitors throughout their stay.
  • Computed bills, collected payments, & coordinated room availability with housekeeping.
  • Skilled in crisis management, front desk operations, and housekeeping operations.
  • Assist in training new Guest Service Agents in accordance to hotel standards and procedures.
  • Trained new night audit and guest service employees.

Top Guest Services Agent Employers

Guest Services Agent Videos

Lisa Brown - the Heart of Hilton

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