As a guest service agent, your duties are to interact with hotel guests or revoke reservations. Your duties demand that you usher in guests upon their coming, allot them their rooms and apartments, and issue lodge keys. You are expected to also gather payment data. Furthermore, you are elected to direct housekeeping, convey providers, porters, and kitchen workers to satisfy guests' conditions.
Also, you have to settle problems, handle discontented guests' queries, and direct third-person services. This comprises taxis, trip guides, among many others. You need to improve interaction with outside sectors to productively give out support to clients. You must also analyze the daily condition of the hotels, take care of all phone calls, and give accurate information to guests.
You must display great organizational, communication, and client service skills. You must also be honest, have excellent interpersonal and problem-solving skills. In addition to these, you need to have either a bachelor's degree or a master's degree. It is likely to get this job with just a high school diploma or GED. A guest service agent earns an average of $25, 959 which is $12.48 per hour.
There is more than meets the eye when it comes to being a guest services agent. For example, did you know that they make an average of $12.48 an hour? That's $25,950 a year!
Between 2018 and 2028, the career is expected to grow 0% and produce -7,300 job opportunities across the U.S.
There are certain skills that many guest services agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed integrity, organizational skills and communication skills.
When it comes to the most important skills required to be a guest services agent, we found that a lot of resumes listed 14.2% of guest services agents included hotel services, while 13.4% of resumes included front office, and 10.0% of resumes included computer system. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the guest services agent job title. But what industry to start with? Most guest services agents actually find jobs in the hospitality and retail industries.
If you're interested in becoming a guest services agent, one of the first things to consider is how much education you need. We've determined that 49.6% of guest services agents have a bachelor's degree. In terms of higher education levels, we found that 3.1% of guest services agents have master's degrees. Even though most guest services agents have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a guest services agent. When we researched the most common majors for a guest services agent, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on guest services agent resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a guest services agent. In fact, many guest services agent jobs require experience in a role such as sales associate. Meanwhile, many guest services agents also have previous career experience in roles such as cashier or customer service representative.