As a guest service agent, your duties are to interact with hotel guests or revoke reservations. Your duties demand that you usher in guests upon their coming, allot them their rooms and apartments, and issue lodge keys. You are expected to also gather payment data. Furthermore, you are elected to direct housekeeping, convey providers, porters, and kitchen workers to satisfy guests' conditions.

Also, you have to settle problems, handle discontented guests' queries, and direct third-person services. This comprises taxis, trip guides, among many others. You need to improve interaction with outside sectors to productively give out support to clients. You must also analyze the daily condition of the hotels, take care of all phone calls, and give accurate information to guests.

You must display great organizational, communication, and client service skills. You must also be honest, have excellent interpersonal and problem-solving skills. In addition to these, you need to have either a bachelor's degree or a master's degree. It is likely to get this job with just a high school diploma or GED. A guest service agent earns an average of $25, 959 which is $12.48 per hour.

What Does a Guest Services Agent Do

There are certain skills that many guest services agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed integrity, organizational skills and communication skills.

Learn more about what a Guest Services Agent does

How To Become a Guest Services Agent

If you're interested in becoming a guest services agent, one of the first things to consider is how much education you need. We've determined that 49.6% of guest services agents have a bachelor's degree. In terms of higher education levels, we found that 3.1% of guest services agents have master's degrees. Even though most guest services agents have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Guest Services Agent

Guest Services Agent Career Paths

Average Salary for a Guest Services Agent

Guest Services Agents in America make an average salary of $29,063 per year or $14 per hour. The top 10 percent makes over $36,000 per year, while the bottom 10 percent under $23,000 per year.
Average Guest Services Agent Salary
$29,063 Yearly
$13.97 hourly
$23,000
10 %
$29,000
Median
$36,000
90 %

What Am I Worth?

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Guest Services Agent Education

Guest Services Agent Majors

22.8 %

Guest Services Agent Degrees

Bachelors

49.6 %

Associate

20.5 %

High School Diploma

18.7 %

Top Skills For a Guest Services Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.2% of guest services agents listed hotel services on their resume, but soft skills such as integrity and organizational skills are important as well.

Choose From 10+ Customizable Guest Services Agent Resume templates

Zippia allows you to choose from different easy-to-use Guest Services Agent templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Guest Services Agent resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Guest Services Agent Demographics

Guest Services Agent Gender Distribution

Female
Female
66%
Male
Male
34%

After extensive research and analysis, Zippia's data science team found that:

  • Among guest services agents, 66.4% of them are women, while 33.6% are men.

  • The most common race/ethnicity among guest services agents is White, which makes up 54.5% of all guest services agents.

  • The most common foreign language among guest services agents is Spanish at 53.7%.

Online Courses For Guest Services Agent That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
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Best States For a Guest Services Agent

Some places are better than others when it comes to starting a career as a guest services agent. The best states for people in this position are Washington, Oregon, Massachusetts, and California. Guest services agents make the most in Washington with an average salary of $40,453. Whereas in Oregon and Massachusetts, they would average $37,519 and $37,073, respectively. While guest services agents would only make an average of $36,167 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Oregon

Total Guest Services Agent Jobs:
909
Highest 10% Earn:
$45,000
Location Quotient:
1.19 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Nevada

Total Guest Services Agent Jobs:
506
Highest 10% Earn:
$41,000
Location Quotient:
1.31 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Guest Services Agent Jobs:
1,701
Highest 10% Earn:
$45,000
Location Quotient:
1 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Guest Services Agents

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Top Guest Services Agent Employers

Most Common Employers For Guest Services Agent

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Kimpton Hotels & Restaurants$32,397$15.5857
2Target$31,952$15.36107
3Hyatt Hotels$31,588$15.19103
4Great Wolf Resorts$31,175$14.9954
5Wyndham Hotels & Resorts$31,157$14.98113
6Carnival Cruise Line$30,713$14.7790
7Embassy C E S$30,236$14.54196
8BookIt.com$29,625$14.2449
9The Walt Disney Company$29,201$14.0457
10The Ritz-Carlton Hotel$28,431$13.6756

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