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Best guest services agent certifications
Guest services agent certifications allow job seekers to demonstrate their competency as an guest services agent to employers. However, not all guest services agent certifications provide the same value for job seekers.
The best certifications for a guest services agent are Travel and Tourism Professional (TTP), Certified Hotel Administrator (CHA), and Certified Travel Associate (CTA).
Below is a list of the best guest services agent certifications. Obtaining an guest services agent certification will give you a leg up when you apply for jobs and increase your potential salary.
10 best certifications for guest services agents
| Rank | Guest services agent certification | Organization |
|---|---|---|
| 1 | Travel and Tourism Professional (TTP) | IATA |
| 2 | Certified Hotel Administrator (CHA) | AHLAEI |
| 3 | Certified Travel Associate (CTA) | ICTA |
| 4 | Certified Director of Safety (CDS) | NATMI |
| 5 | Certification in Hotel Industry Analytics (CHIA) | AHLAEI |
| 6 | Certified Food Manager (CFM) | IFSEA, MCFE |
| 7 | Certified Service Manager | PSA |
| 8 | Nationally Certified Medical Office Assistant (NCMOA) | NCCT |
| 9 | Certified Medical Office Manager (CMOM) | PMI |
| 10 | Certified Guest Service Professional (CGSP) | AHLAEI |
10 best guest services agent certifications
1. Travel and Tourism Professional (TTP)
Travel is an exciting, multi-faceted business for service oriented professionals that want to work independently or for a variety of employers.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
2. Certified Hotel Administrator (CHA)
Today's successful general managers and top hospitality professionals must have effective human resources and property management expertise, sound judgment ,and practical skills. They must keep pace with change, improve their knowledge, and share their experience with others. The Certified Hotel Administrator (CHA) designation provides recognition for these skills. Recognized worldwide, the CHA designation is the premier symbol of professional achievement for lodging executives. It's an honor awarded to professionals whose leadership and managerial abilities are exemplary--professionals who, by combining education and experience with dedication to the industry, have achieved a high level of expertise.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
3. Certified Travel Associate (CTA)
The Certified Travel Associate (CTA) program teaches front line travel professionals how to close more sales, improve efficiency, expand geography knowledge and fine-tune customer service skills, all while earning widely recognized industry credentials.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
4. Certified Director of Safety (CDS)
Certified Director of Safety (CDS) is for individuals with five years experience in the safety field or, four years in the safety field with a 4-year college degree. Candidates must serve as full-time administrators demonstrating their capability of handling a position which involves establishing programs and policies, setting standards, developing materials, and providing leadership to achieve the goals set. The certification includes two exams: Motor Fleet Safety Basics (Testing option available) and Managing Motor Fleet Safety Programs.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
5. Certification in Hotel Industry Analytics (CHIA)
Geared to revenue managers, general managers, corporate staff, and research professionals, the Certification in Hotel Industry Analytics (CHIA) is the only hotel-related certification for industry professionals focused on analytics. Jointly offered by the American Hotel & Lodging Educational Institute (AHLEI) and STR it provides recognition of thorough knowledge of the foundational metrics, definitions, formulas, and methodologies used by the hotel industry.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? No
- Renewal required? Every 5 year(s)
6. Certified Food Manager (CFM)
These certifications test beyond culinary skills, but rather, focus on the skills needed for the food service professional seeking a management and executive career. These certifications test your knowledge from basic cooking to menu design, management, human resources, accounting and marketing.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
7. Certified Service Manager
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
8. Nationally Certified Medical Office Assistant (NCMOA)
Medical Office Assistants typically perform administrative duties for health care providers in office settings, although some may also perform basic clinical tasks (as allowed by state laws). Their responsibilities will vary by employer, but may include answering telephones, greeting patients, updating and filing medical records, completing insurance forms, handling correspondence, scheduling appointments, and handling billing or bookkeeping.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
9. Certified Medical Office Manager (CMOM)
Experienced medical office professionals with exceptional administrative skills are eligible to sit for the Certified Medical Office Manager (CMOM) exam. To attain CMOM certification, all candidates must demonstrate a high level of knowledge in financial management, managed care contracting, personnel, and time management. Risk management, medical record keeping and facility management issues should also be mastered.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
10. Certified Guest Service Professional (CGSP)
The Certified Guest Service Professional (CGSP) designation provides recognition for those individuals who know how to deliver exceptional service by engaging with their guests and creating memorable experiences. Recognized worldwide, the CGSP designation is the highest acknowledgment of awarding-winning guest service for employees in the hospitality and tourism industry.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
What is the best certification for a guest services agent?
The best guest services agent certification is Travel and Tourism Professional (TTP). The Travel and Tourism Professional (TTP) is awarded by the International Air Transport Association. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this guest services agent certification:
- To become a certified Travel and Tourism Professional (TTP), you need to pass the exam.
- This certificate requires more than two years of work experience.
- Renew certification every 2 year.
What certifications can impact a guest services agent career and salary?
The Nationally Certified Medical Office Assistant certification will help you to secure a medical assistant externship position, which will increase your pay and career trajectory. A medical assistant externship's average salary is $32,148 whereas guest services agents make an average salary of $29,063.
The most common combination of guest services agent certifications include: Travel and Tourism Professional (TTP), Certified Hotel Administrator (CHA), and Certified Travel Associate (CTA).
Online courses for guest services agents to earn certifications
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