Guest services agent demographics and statistics in the US
Guest services agent demographics research summary. Zippia estimates guest services agent demographics and statistics in the United States by using a database of 30 million profiles. Our guest services agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about guest services agents after extensive research and analysis:
- There are over 103,520 guest services agents currently employed in the United States.
- 66.4% of all guest services agents are women, while 33.6% are men.
- The average guest services agent age is 36 years old.
- The most common ethnicity of guest services agents is White (50.3%), followed by Hispanic or Latino (20.3%), Black or African American (10.4%) and Asian (10.3%).
- Guest services agents are most in-demand in San Diego, CA.
- The hospitality industry is the highest-paying for guest services agents.
- Seattle, WA pays an annual average wage of $40,599, the highest in the US.
- In 2022, women guest services agents earned 99% of what men earned.
- 13% of all guest services agents are LGBT.
- Oregon is the best state for guest services agents to live.
- Guest services agents are 78% more likely to work at private companies in comparison to public companies.
On this page
Guest services agent demographics by:
Guest services agent gender statistics
66.4% of guest services agents are women and 33.6% of guest services agents are men.
- Female, 66.4%
- Male, 33.6%
Guest services agent gender ratio
| Gender | Percentages |
|---|---|
| Female | 66.4% |
| Male | 33.6% |
Guest services agent gender pay gap
Women earn 99¢ for every $1 earned by men
Male income
$29,367
Female income
$29,109
Guest services agent gender ratio over time
This data breaks down the percentage of men and women in guest services agent positions over time. Currently, 66.4% of guest services agents are female.
Guest services agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 32.07% | 67.93% |
| 2011 | 35.23% | 64.77% |
| 2012 | 35.80% | 64.20% |
| 2013 | 34.79% | 65.21% |
| 2014 | 34.25% | 65.75% |
| 2015 | 35.23% | 64.77% |
| 2016 | 31.57% | 68.43% |
| 2017 | 39.64% | 60.36% |
| 2018 | 36.71% | 63.29% |
| 2019 | 33.27% | 66.73% |
| 2020 | 38.01% | 61.99% |
| 2021 | 33.57% | 66.43% |
Guest services agent related jobs gender ratio
We compared guest services agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Guest Services Agent | 34% | 66% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Guest services agent demographics by race
The most common ethnicity among guest services agents is White, which makes up 50.3% of all guest services agents. Comparatively, 20.3% of guest services agents are Hispanic or Latino and 10.4% of guest services agents are Black or African American.
- White, 50.3%
- Hispanic or Latino, 20.3%
- Black or African American, 10.4%
- Asian, 10.3%
- Unknown, 7.0%
- American Indian and Alaska Native, 1.7%
Guest services agent race
| Guest services agent race | Percentages |
|---|---|
| White | 50.3% |
| Hispanic or Latino | 20.3% |
| Black or African American | 10.4% |
| Asian | 10.3% |
| Unknown | 7.0% |
| American Indian and Alaska Native | 1.7% |
Guest services agent race and ethnicity over time
See how guest services agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Guest services agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 59.44% | 11.64% | 7.08% | 18.39% |
| 2011 | 58.96% | 12.15% | 8.55% | 16.87% |
| 2012 | 59.67% | 10.80% | 6.76% | 18.51% |
| 2013 | 59.55% | 11.80% | 5.87% | 18.93% |
| 2014 | 58.74% | 11.91% | 7.10% | 18.08% |
| 2015 | 57.30% | 12.55% | 7.87% | 18.83% |
| 2016 | 56.15% | 12.67% | 7.71% | 19.12% |
| 2017 | 55.54% | 12.27% | 7.72% | 20.92% |
| 2018 | 56.54% | 11.89% | 6.96% | 21.19% |
| 2019 | 54.46% | 12.27% | 9.06% | 19.68% |
| 2020 | 53.52% | 10.67% | 8.27% | 22.58% |
| 2021 | 50.34% | 10.38% | 10.34% | 20.34% |
Guest services agent wage gap by race
According to our data, asian guest services agents have the highest average salary compared to other ethnicities. Black or african american guest services agents have the lowest average salary at $29,004.
| Ethnicity | Salary |
|---|---|
| Unknown | $29,364 |
| White | $29,034 |
| Black or African American | $29,004 |
| Asian | $30,120 |
| Hispanic or Latino | $29,325 |
Average guest services agent age
See how the average age of guest services agents varies based on ethnicity and gender.
Male
Female
Guest services agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 30.5 | 33.5 |
| Unknown | 33 | 45 |
| Asian | 37 | 38 |
| Hispanic or Latino | 30.5 | 27 |
| White | 30 | 36.5 |
| American Indian and Alaska Native | 42 |
Guest services agent age breakdown
The average age of guest services agents is 40+ years years old, representing 38% of the guest services agent population.
Guest services agent age breakdown
| Guest Services Agent Years | Percentages |
|---|---|
| 40+ years | 38% |
| 30-40 years | 25% |
| 20-30 years | 35% |
Guest services agent educational attainment
The most common degree for guest services agents is bachelor's degree, with 50% of guest services agents earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 19%.
- Bachelor's, 50%
- Associate, 20%
- High School Diploma, 19%
- Diploma, 5%
- Other Degrees, 6%
Guest services agents by degree level
| Guest services agent degree | Percentages |
|---|---|
| Bachelor's | 50% |
| Associate | 20% |
| High School Diploma | 19% |
| Diploma | 5% |
| Other Degrees | 6% |
Guest services agent jobs you might like
Guest services agent wage gap by degree level
According to the data, guest services agents with a Associate degree earn more than those without, at $29,711 annually. With a Bachelor's degree, guest services agents earn a median annual income of $29,663 compared to $29,307 for guest services agents with an High School Diploma degree.
| Education | Salary |
|---|---|
| High School Diploma or Less | $29,307 |
| Bachelor's Degree | $29,663 |
| Some College/ Associate Degree | $29,711 |
Guest services agent employment statistics
Most guest services agents work for a private in the hospitality industry.
Company size where guest services agents work
Below, you can see the size of companies where guest services agents work.
Guest services agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 20% |
| 100 - 500 employees | 22% |
| 500 - 1,000 employees | 10% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 16% |
Guest services agent jobs by company type
Employees with the guest services agent job title have their preferences when it comes to working for a company. For instance, most guest services agents prefer to work at private companies over public companies.
Guest services agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 20% |
| Private | 78% |
| Government | 1% |
Guest services agent jobs by industry
The most common industries for guest services agents are hospitality, retail and real estate.
Guest services agent industry statistics
| Industry | Percentages |
|---|---|
| Hospitality | 69% |
| Fortune 500 | 5% |
| Real Estate | 4% |
| Retail | 4% |
| Transportation | 3% |
| Health Care | 3% |
| Media | 2% |
| Manufacturing | 2% |
| Professional | 2% |
| Education | 1% |
| Government | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Technology | 1% |
| Finance | 1% |
Guest services agent turnover and employment statistics
Guest services agent unemployment rate over time
The unemployment rate for guest services agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Guest services agent unemployment rate by year
| Year | Guest services agent unemployment rate |
|---|---|
| 2010 | 11.56% |
| 2011 | 10.81% |
| 2012 | 9.63% |
| 2013 | 10.19% |
| 2014 | 7.79% |
| 2015 | 8.09% |
| 2016 | 6.06% |
| 2017 | 6.31% |
| 2018 | 5.47% |
| 2019 | 5.37% |
| 2020 | 10.68% |
| 2021 | 11.49% |
Average guest services agent tenure
The average guest services agent stays at their job for 1-2 years, based on the 21,341 guest services agents resumes in Zippia's database.
Guest services agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 32% |
| 1-2 years | 36% |
| 3-4 years | 12% |
| 5-7 years | 13% |
| 8-10 years | 4% |
| 11+ years | 3% |
Guest services agent LGBT ratio compared to similar jobs
Review the percent of guest services agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Eligibility Specialist | 6.73% | 19,944 |
| Patient Care Coordinator | 7.19% | 139,431 |
| Indexer | 8.60% | 991 |
| Credit Reporter | 8.99% | 6,790 |
| Library Technical Assistant | 11.16% | 68,948 |
| Guest Services Agent | 12.65% | - |
| Staffing Assistant | 15.31% | 20,939 |
Similar guest services agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Eligibility Specialist | 6.73% | 19,944 |
| Patient Care Coordinator | 7.19% | 139,431 |
| Indexer | 8.60% | 991 |
| Credit Reporter | 8.99% | 6,790 |
| Library Technical Assistant | 11.16% | 68,948 |
| Staffing Assistant | 15.31% | 20,939 |
Foreign languages spoken by guest services agents
The most common foreign language among guest services agents is Spanish at 53.7%. The second-most popular foreign language spoken is French at 11.9% and Mandarin is the third-most popular at 3.9%.
- Spanish, 53.7%
- French, 11.9%
- Mandarin, 3.9%
- German, 3.6%
- Portuguese, 3.4%
- Other, 23.5%
Guest services agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 53.7% |
| French | 11.9% |
| Mandarin | 3.9% |
| German | 3.6% |
| Portuguese | 3.4% |
| Other | 23.5% |
