Guest Services Agent Education Requirements And Courses

Guest services agent education requirements

Updated January 8, 2025

2 min read

Usually, guest services agents don't need a college education. The most common degree for guest services agents is bachelor's degree with 50% graduates, with only 20% guest services agent graduates earning associate degree. Guest services agents who decided to graduate from college often finish Johnson & Wales University or University of Phoenix. Some good skills to have in this position include reservations, computer system and hotel services.

Popular guest services agent certifications include Travel and Tourism Professional (TTP), Certified Hotel Administrator (CHA), or Certified Travel Associate (CTA). To improve guest services agent qualification and skills, we prepared some online courses to help in guest services agent education paths.

What education do you need to become a guest services agent?

What degree do you need to be a guest services agent?

The most common degree for guest services agents is bachelor's degree, with 50% of guest services agents earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 19%.

Bachelor's, 50%

Associate, 20%

High School Diploma, 19%

Diploma, 5%

Other Degrees, 6%

What should I major in to become a guest services agent?

You should major in business to become a guest services agent. 23% of guest services agents major in business. Other common majors for a guest services agent include hospitality management and health care administration.

Business, 23%

Hospitality Management, 16%

Health Care Administration, 10%

Psychology, 6%

Other Majors, 45%

Best majors for guest services agents

Rank	Major	Percentages
1	Business	22.8%
2	Hospitality Management	15.6%
3	Health Care Administration	10.5%
4	Psychology	6.5%
5	Communication	5.9%

Show more common guest services agent majors

20 best online courses for guest services agents

Advertising disclosure

1. Customer Service Foundation

4.5

(290)

An introductory course about understanding the foundations of Customer Service...

2. Your Customer Service Toolbox: Best Practices for Beginners

4.5

(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

3. Customer Service & Support For Customer Service Executives

4.5

(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Start Improving Customer Service

4.8

(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

5. Customer Service: 6 Keys To Exceptional Customer Service

4.6

(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

6. IT service operations and Service Desk management

4.4

(2,841)

Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...

7. Customer Service Basics: Improve your Service now

4.5

(889)

The basic golden rules to kickstart your service...

8. Customer Service Mastery: Delight Every Customer

4.7

(18,204)

Master Customer Service using this practical customer care course...

9. SAP Customer Service (CS/SM) - Service Management module

4.4

(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

10. [2023] Customer Service 2.0: Learn Digital Customer Service

4.5

(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

11. Customer Service Fundamentals: Putting People First

4.4

(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

12. Outstanding Customer Service - The Ultimate Guide!

4.5

(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

13. Zendesk for Customer Service Agents-Complete Training Course

4.7

(317)

Learn how to use all available options of Zendesk and manage your tickets like a real PRO. This is a complete training...

14. Customer Service, Customer Support, And Customer Experience

4.6

(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

15. Customer Service

4.6

(11,267)

How to Approach New Customers and Maintain Existing Ones...

16. Fundamentals of Logistics, Supply Chain & Customer Service

4.5

(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

17. Introduction to Service Management with ITIL 4

4.5

(55,939)

Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices...

18. Customer Service: Keep 'em coming back!

4.5

(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

19. Customer Service Success: Take Your Skills to the Next Level

4.5

(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

20. The Customer: Build a Customer Service Strategy (BITE SIZE)

4.5

(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

Average guest services agent salary by education level

According to our data, guest services agents with a Associate degree earn the highest average salary, at $29,711 annually. Guest services agents with a Bachelor's degree earn an average annual salary of $29,663.

Guest services agent education level	Guest services agent salary
High School Diploma or Less	$29,307
Bachelor's Degree	$29,663
Some College/ Associate Degree	$29,711