Guest services agent jobs near me - 156 jobs

Adecco Creative & Marketing is partnering with an iconic, industry-leading specialty apparel brand-one of the largest in the United States-to support a Front Desk Support opportunity at their New Albany, OH facility. We are currently seeking a temporary Front Desk Support professional to provide coverage during a transition period. The ideal candidate is customer service-oriented, dependable, and professional, as this role supports both reception and asset protection functions. Location: New Albany, OH This is an onsite role. Please apply only if you are local. Pay Rate: $20-22 per hour Assignment Length: 3 months + Schedule: Monday-Friday, 7:00 AM-3:00 PM Position Summary Greet, engage, and assist associates, vendors, and visitors upon arrival Open the building daily, conduct walkthroughs of the facility, and monitor multiple floors throughout the shift Manage access control by verifying employee ID badge access through access control software Ensure visitors and vendors are properly processed in the visitor management system Answer and transfer internal and external phone calls in accordance with lobby desk procedures Conduct routine security rounds Secure the facility during non-operational hours Take a primary role during emergencies and building evacuations Walk, stand, and sit for extended periods throughout the shift Maintain flexibility to adjust schedule as needed to provide PTO coverage within the department Perform additional duties as assigned by Asset Protection Management Work Experience and Education Requirements Prior experience in Reception, Asset Protection, Loss Prevention, or Corporate Security, with an emphasis on reception duties, preferred High School diploma or equivalent required Self-motivated with the ability to work independently and with minimal supervision Strong organizational skills and effective written and verbal communication abilities Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Strong desire to be helpful and take ownership to resolve customer situations Empathetic and active listening Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent, history of good attendance Naturally curious with an aptitude for learning and understanding quickly Ability to multitask by reading, typing, and navigating through applications while speaking with customers Prior customer service/troubleshooting experience preferred BILINGUAL (English & can SPEAK SPANISH) Responsibilities: Communicate with customers in a proactive and professional manner. Respond to questions and provide information while exceeding customer expectations. De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. Identify root cause of inquiries by asking probing questions to determine the best solution. Maintain required product knowledge to deliver best in class service. Details: Start Date: September 15, 2025 Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks Production Schedules available: Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week) Pay: $15.87/hr Must be Bilingual (English & Speak Spanish)

Remote - Work from anywhere U.S. applicants only ---- Are you a passionate traveler with an exceptional knack for organizing unforgettable journeys? Do you love assisting others in fulfilling their travel dreams while providing top-notch customer service? If so, we have an exciting opportunity for you! We are a leading travel agency specializing in curating extraordinary travel experiences for our clients. With a strong commitment to delivering personalized and memorable adventures, we cater to a diverse clientele seeking the perfect getaway, whether it's a relaxing beach vacation, an adventurous trek, or an immersive cultural expedition. Job Description: As a Remote Travel Agent, you will play a pivotal role in crafting dream vacations and seamless travel arrangements for our valued customers. Operating from the comfort of your own home, you'll connect with clients from around the world, understanding their unique preferences and tailoring travel itineraries to suit their desires. Responsibilities: Consult with clients via phone, email, and other communication channels to understand their travel needs, preferences, and budget constraints. Design personalized travel packages that cater to the specific interests and desires of each client. Provide expert advice on destination options, travel routes, accommodations, activities, and travel insurance to ensure a hassle-free and enjoyable experience. Handle booking arrangements for flights, hotels, rental cars, tours, and other travel-related services, while efficiently managing reservations. Stay up-to-date with the latest travel trends, regulations, and industry developments to offer the most relevant and timely information to clients. Deliver exceptional customer service by promptly addressing inquiries, concerns, and adjustments to travel plans. Collaborate with travel partners, including airlines, hotels, tour operators, and local agencies, to negotiate the best rates and perks for clients. Handle payment processing and documentation, ensuring accuracy and confidentiality. Maintain comprehensive records of client interactions, reservations, and travel details. Requirements: Proven work experience as a Travel Agent or in a related customer service role is helpful. Familiar knowledge of popular travel destinations, travel trends, and industry practices. Excellent communication skills, both written and verbal, with a strong command of the English language. Additional languages are a plus. Outstanding interpersonal skills, with a friendly and approachable demeanor. Proficiency in using computer systems, travel booking platforms, and CRM software. Strong organizational and multitasking abilities to handle multiple client requests simultaneously. High degree of reliability, self-discipline, and motivation to excel in a remote work environment and with minimum supervision Flexibility to work in different time zones based on client needs. A passion for travel and an eagerness to create memorable experiences for clients. Relevant certifications or training in the travel industry are a plus. Must be 18 years or older Must reside in the U.S. Benefits: Fully remote, work from anywhere Make your own schedule Unlimited income potential Travel opportunities, discounts and perks Extensive training for personal development and certifications Amazing company support and culture Super business opportunity Self paced training

ROLE Remote Reservationist LOCATION Trailborn Remote ABOUT TRAILBORN Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country's most extraordinary outdoor destinations-from national parks to wine country, and snow-capped mountains to sun-soaked beaches. With five properties located in North America's most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado; Trailborn Highlands in the Blue Ridge Mountains of North Carolina; Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California. ABOUT OUR ROLE We are looking for a Remote Reservation Agent with a passion for hospitality and customer service to plan and organize one-of-a-kind experiences for our guests. Reservation agents must be willing to gain thorough knowledge of our Trailborn properties, as well as the greater area to tailor recommendations to each guests' individual needs and desires. This position is also responsible for monitoring all online reservations to ensure correct entry and billing. This is primarily a computer and phone-based remote position specifically working the hours of 3pm to 11pm PST. ESSENTIAL FUNCTIONS Answer incoming calls in a friendly and efficient manner Provide guests with the requested information concerning the hotel and its services as well as the surrounding area Accurately process all incoming reservations received via phone, email, internet, or in-house correspondence Audit reservation and rate details against rate profiles and third party booking systems Verify cancellation and no-show revenues against rate profiles and third party booking systems Manage group rooming lists and block setup in PMS Actively upsell other resort experiences, such as recreation activities, packages, and amenities Enter third party payment information and ensure data security All other duties as assigned QUALIFICATIONS Minimum Qualifications: 2+ years of customer service experience required experience in a hotel setting is preferred. Prior Reservations Department experience is preferred. Professional, positive, and courteous phone and email etiquette is required. Exceptional attention to detail is a must. Intermediate to advanced typing and computer skills. Must quickly learn and move between various software programs, including property management system, hotel operations platform, and customer relationship management system. Ability to report information accurately and efficiently. Driven personality with desire to learn and progress. Ability to sit for up to eight hours a day. Previous experience with remote work. Flexibility to work remotely, 3pm-11pm PST, weekdays and weekends, and some holidays. Must be able to read and write in English. Basic Competencies: High level of professionalism, able to follow instructions with follow-up, respect, and integrity. Understand oral and written communications, follow detailed directions, and provide clear instructions/directions. Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills. EMPLOYMENT CONDITIONS Work safely to ensure company equipment is secure. Complete required training programs. Work hours may include a nonstandard workweek, overtime, and various shift work as needed. PHYSICAL REQUIREMENTS Prolonged periods of sitting while working on a computer and answering calls. Frequent use of hands and fingers to type, navigate reservation systems, and use a telephone or headset. Ability to wear a headset for extended periods for calls and virtual meetings. Clear verbal communication skills to assist customers effectively over the phone. Visual acuity to read screens, review booking details, and enter data accurately. Occasional reaching or bending to access office equipment or materials in a home workspace. WORK ENVIRONMENT CONSIDERATIONS A quiet, dedicated workspace free from distractions. Reliable high-speed internet connection for seamless communication. Proper ergonomic setup, including a comfortable chair, desk, and screen positioning to reduce strain. ABOUT OUR BENEFITS Why You'll Love Working Here Comprehensive Benefits: Affordable medical, dental, and vision insurance with company contributions. Secure Your Future: 401(k) plan with a company match. Recharge & Grow: Enjoy paid time off and learning programs to advance your career. Join us and thrive in a workplace that values you! SCHEDULE Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality- on any day at any hour, including evenings, weekends, and holidays. SALARY $17 - $18/hour JOB STATUS Full Time FLSA Non-Exempt (Hourly) EQUAL EMPLOYMENT OPPORTUNITY Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. If you require assistance or an accommodation due to a disability, please inform us during your application process. The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job's responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood! With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies. Join us as our Hotel Night Auditor at our Hotel Name located at Hotel Address. (Room Count: 115) To complete application - Please visit the property Monday - Friday between 10AM-4PM Successful Candidate will be able to : Able to work every other weekend (Friday/Saturday or Saturday/Sunday combination) Previous hotel Front Desk experience required; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Attend monthly department meeting during the week. View all jobs at this company

Wer'e seeking a detail-oriented Reservation Agent to support clients by handling reservations, managing schedules, and ensuring all details are accurate and confirmed. This fully remote role is ideal for someone who enjoys organization, clear communication, and providing reliable support throughout the booking process from start to finish What Youll Do: Handle reservations, confirmations, and schedule updates Communicate with clients to gather details and provide timely updates Review bookings for accuracy and completeness Track changes and follow up to ensure a smooth experience while updating client What Were Looking For: Strong communication and organizational skills Customer service, booking, or administrative experience (preferred, not required) Ability to work independently in a remote environment Ability to take direction and apply knowledge and skills Detail-oriented, dependable, and comfortable with technology Must be a citizen of the US, UK, Australia, Spain, LATAM, and Mexico Why This Role Stands Out: 100% remote flexibility Training and ongoing support provided Opportunity for growth within a supportive team

Are you passionate about travel and helping others create unforgettable experiences? Were seeking self-motivated individuals to join our team as Vacation Planners & Experience Coordinators. This fully remote opportunity allows you to turn your love for travel into a rewarding career while enjoying flexible hours and unlimited earning potential. Responsibilities: Assist clients in planning and booking vacations, cruises, and getaways Research destinations, accommodations, and activities to create personalized itineraries Provide excellent customer service and support throughout the booking process Stay informed about travel trends, deals, and industry updates Collaborate with travel partners and vendors to secure the best experiences for clients Utilize marketing tools and social media to attract new clients Qualifications: Passion for travel and helping others create memorable experiences Strong communication and organizational skills Ability to work independently and manage client needs No prior experience requiredcomprehensive training provided Access to a computer or smartphone with internet connection What We Offer: 100% remote position with flexible scheduling Commission-based pay with unlimited earning potential Training and ongoing support to help you succeed Exclusive travel perks and industry discounts Opportunities for personal and professional growth If youre looking for a fulfilling opportunity where you can combine your love for travel with a flexible career, wed love to hear from you! Apply today and start your journey as a Vacation Planner & Experience Coordinator.

Do you enjoy helping others plan unforgettable getaways? As a Remote Reservationist, you'll guide clients in booking cruises, all-inclusive resorts, and holiday packages while enjoying perks and flexibility yourself. This role is ideal for those who love organization, customer service, and the excitement of the hospitality industry. Requirements Assist clients with reservations for cruises, resorts, and holiday packages Research destinations and offers to provide the best recommendations Share insider access to exclusive deals and perks Support clients from booking through their return home Expand your expertise with supplier training and certifications Benefits Earnings based on performance with no income cap Complimentary perks and discounts for your own getaways Flexible schedule designed around your lifestyle Ongoing mentorship and access to top-tier hospitality suppliers

Job Title: Remote Flight Reservationist Company Overview: SVH Travel Company is a leading provider of customized travel experiences, specializing in luxury accommodations, personalized itineraries, and exceptional service. With a commitment to excellence and a passion for travel, we cater to discerning travelers seeking unforgettable journeys around the globe. Job Overview: As a Remote Flight Reservationist at SVH Travel Company, you will be responsible for managing flight reservations and ensuring a smooth booking process for our clients. This remote position requires strong communication skills, attention to detail, and a customer-centric approach. Responsibilities: Flight Booking: Assist clients in booking flights by researching and recommending the best options based on their preferences, budget, and travel requirements. Reservation Management: Manage flight reservations accurately and efficiently, including booking tickets, confirming availability, and processing payments. Client Communication: Interact with clients via phone, email, and chat to address inquiries, provide flight options, and assist with booking changes or modifications. Flight Information: Stay informed about flight schedules, routes, and airline policies to provide up-to-date information and guidance to clients. Customer Service: Provide exceptional customer service by resolving issues, handling complaints, and ensuring client satisfaction throughout the reservation process. Sales Support: Promote additional services such as travel insurance, seat upgrades, and airport transfers to enhance the client experience and drive sales revenue. Collaboration: Coordinate with internal teams, including travel advisors and airline partners, to ensure seamless communication and service delivery to clients. Adherence to Regulations: Follow industry regulations, airline policies, and company procedures while processing flight reservations and handling client information. Benefits: Competitive salary with performance-based incentives. Remote work flexibility, allowing for a comfortable and convenient work environment. Opportunities for career growth and advancement within a reputable travel company. Access to exclusive travel discounts and perks. Comprehensive training and support to excel in the role. Health insurance coverage and other benefits package. Qualifications: High school diploma or equivalent (Bachelor's degree preferred). Previous experience in flight reservations, travel agency, or customer service role is advantageous. Excellent communication skills, both verbal and written, with a professional and courteous demeanor. Strong attention to detail and accuracy in data entry and reservation management. Familiarity with flight booking systems, GDS (Global Distribution Systems), and online travel platforms. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Customer-focused mindset with a dedication to providing exceptional service and exceeding client expectations. Flexibility to work non-traditional hours to accommodate client needs across different time zones. Join SVH Travel Company and be part of a dynamic team dedicated to creating unforgettable travel experiences for our clients, all while enjoying the flexibility of remote work.

We're Okay Humans, an in-person, talk therapy shop, from the Founders of Drybar and Squeeze. We're seeking a skillful and kind human to join our team and assist our guests in their therapy journey. Our mission is to make going to therapy feel okay in every way because we believe humanity can heal when we prioritize emotional wellness. We are committed to ensuring your experience with us is positive, rewarding, and fulfilling. A bit about us: Okay Humans was designed to make face-to-face talk therapy more accessible. With easy-to-search therapist bios, a revolutionary app-based booking and payment platform, an affordable monthly membership, and a warm and inviting modern environment, we know it's the best way for our guests to take care of their emotional wellness. Interested in joining this feel-good revolution? We'd love to chat! Learn more about our culture and company values at *************************** BENEFITS & PERKS 100% work from home Competitive pay & flexible schedules Comprehensive health benefits (health, dental, medical) Paid time off Retirement program Growth and leadership opportunities in management and training A revolutionary, feel-good culture Exclusive discounts at our sister brand Through our philanthropic partnership with Story Pirates Changemakers, team members can participate in local events & workshops for kids in need $17/hour + benefits ABOUT YOU You are experienced in resolving guest issues for high-volume B2C technology businesses. You are technically proficient, a self-starter, and adaptive to change. You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you. Words that describe you include: customer service obsessed, creative, energetic, and detail-oriented. You have a hospitality orientation, are gracious and patient, warm in nature with strong communication skills. Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the therapy experience, for our guests - as well as for you and your future. You are passionate about all things health and wellness and wholeheartedly believe in the benefits of therapy for a balanced lifestyle. You can't help but grow and are constantly striving to be your best self, and you're excited to leap into a rewarding adventure with Okay Humans. YOUR RESPONSIBILITIES AT OKAY HUMANS Respond to guest inquiries via email, phone, and SMS Expert at all things app-related! Okay Humans's experience is digital end-to-end so you'll assist guests with downloading our app, setting up their account, booking sessions, becoming a member, completing their measurement surveys, and so much more Serve as the liaison that connects guest feedback with internal teams such as Marketing, Product, Shop Management, and Front of House Operations Employ a mastery of internal tools from payment portals to session scheduling Identify opportunities to improve the guest experience, internal processes, and tools Please note, this is a remote / work-from-home opportunity EXPERIENCE REQUIREMENTS 1+ years experience working in customer service at a high-volume B2C technology business Excellent people skills and a strong focus on customer service Strong written and oral communication skills Outstanding problem solving and troubleshooting skills Able self-starter with the ability to multitask in a dynamic startup environment Experience working with ZenDesk preferred Must be able to work weekends Must live in Los Angeles Metro area

eSQUAD Staffing allows you to work from home without a webcam. You get the opportunity to work for major companies such as amusement parks, timeshares, roadside assistance, cruise lines and more. The pay can range from $9-13+ an hour. Visit eSQUAD .NET to apply. Responsibilities • Answer inbound calls • Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion • Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines Skills & Abilities • Good knowledge of business English, spelling and punctuation • Must be able to communicate clearly and effectively • Must be able to provide quality customer service • Ability to project and convey a positive, concerned and professional image to customers • Must be able to conduct data search efficiently and effectively while working within specific time constraints • Ability to maintain a well-organized work area * BONUS PLAN* PICK THE RIGHT SCHEDULE FOR YOU *

Job DescriptionGuest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Description Required Tasks: According to Hotel Standards: Guest Check-in & Check-out PMS Operations Cash Handling & Credit Card Transactions Switchboard Operation and Telephone Etiquette Front Office Emergency/Security Procedures Reservations-Guest Rooms and Meeting Rooms Assist with Administrative Duties as assigned by Management Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily Minor Decision Making Take Group Reservations & Set up Group Blocks Sales of Guest Rooms with New Arrivals and Phone Inquiries Follow All Policies & Procedures as Outlined in the Employee Handbook Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag Operate Laundry as Directed Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors Required Skills: Fluent Verbal & Written Communication in Proper English (Spanish, if possible) Basic Math Hand Writing Computer Skills/Keyboard/Typing Skills Operate a 10 Key Calculator Hospitable, Civil Contact with the Public Ability to Work Independently, with Little to no Supervision Ability to Complete Multiple Tasks Simultaneously Night Audit/Basic Accounting Skills/Training Physical Requirements: Neck: Bending & Twisting Arms: Reaching, Bending, Light Carrying, Pushing, Pulling Hands: Finger Dexterity, Grasping Trunk: Bending & Twisting Legs: Normal Balance, Crouching or Kneeling Feet: Standing For Long Periods, Walking, Climbing Stairs Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English. Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation Vision: Legal Normal Vision with or without Accommodation Job Posted by ApplicantPro

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. A historic feel mixed with modern amenities awaits you at The Westin Great Southern Hotel in downtown Columbus, Ohio. Ideally situated near the German Village in a historic red brick building, our hotel offers our guests a relaxing getaway in the heart of downtown. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for its next great team member to join us on our Front Office team. We are committed to providing you with: · Highly competitive wages. · An exceptional benefit plan for eligible associates & your family members. · 401K matching program for eligible associates. · Flexible scheduling to allow you to focus on what is important to you. · Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand properties worldwide. · Free Bus Pass Here is what you will be doing each day: As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. Does this sound like you? You have prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have team spirit. Marriott brand experience a plus. Our Differences Are What Make Us Great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

The Hyatt Place Columbus/OSU is seeking enthusiastic Front Desk Agents to join our dynamic team of hospitality professionals! As a Front Desk Agent, you will create the complete guest experience for our guests by offering a larger than home experience with welcoming, helpful and exceptional service. In this position, you will have several opportunities to brighten someone's day! Come see why our employees love it here and help us maintain our above average guest satisfaction! Located in Grandview Yard with free parking. We offer health benefits, 401K with up to 4% company match, PTO, Paid holiday's, dining and travel discounts, tuition reimbursement, daily pay through Tap Check, and more! Primary Responsibilities: Attends to the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out, hotel shuttle van, and the servicing of the meeting rooms. Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc. Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities. Answer hotel telephones courteously and efficiently following Hyatt Place standards. Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system. Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner. Uses suggestive selling techniques. Assist with set up, production, and tear down of meeting spaces for our social and business guests. Maintain a clean, organized environment for guests by clearing tables during service. Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests' expectations. Required Skills and Experience: Candidates must be a minimum of 18 years of age and be available to work weekends. High school diploma or equivalent required. Requires strong command of the English language to include speaking, reading and writing. Ability to learn quickly and work in fast paced position with constant guest interaction. Must be able to multi-task. Ability to lift, pull, and push moderate weight (minimum of 20 lbs). Must possess basic computer skills, i.e. Word, Excel, etc. Customer service experience is required, preferably in a hotel or related field. Clean driving record and valid driver's license preferred Hyatt Place Columbus/OSU is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Job DescriptionBenefits: Competitive salary Employee discounts Free uniforms Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! The Night Auditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident oremergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries. QUALIFICATIONS: Previous guest relations training. Accounting background preferred. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,sexual orientation, gender identity, disability or protected veteran status.

Front Desk Agent Reports To: Front Office Leadership / Assistant General Manager / General Manager The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner. _____________________________________________________________________________ Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ● Greet and welcome guests upon arrival, ensuring a warm and positive first impression. ● Register guests into the hotel's system, verifying reservation details, address, and payment information. ● Promote and enroll guests in the hotel's loyalty program, providing recognition and benefits to members. ● Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts. ● Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges. ● Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary. ● Answer telephone calls courteously, providing accurate information and service. ● Handle reservations with efficiency and accuracy. ● Assist guests with luggage upon arrival and departure. ● Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests. ● Manage guest requests for laundry, messages, wake-up calls, mail, and faxes. ● Be aware of and prepare for incoming VIP guests. ● Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager. ● Exhibit a positive and cooperative attitude as part of the team. ● Communicate effectively with coworkers and contribute to a supportive work environment. ● Handle and account for keys properly. ● Understand and adhere to emergency procedures and security policies. ● Ensure the confidentiality and protection of guest room numbers. ● Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue. ● Must maintain a neat, clean, and well-groomed appearance in accordance with company standards Qualifications: Education: High School diploma or equivalent. Experience: Prior experience in a customer service role preferred. ● Strong verbal and written communication skills. ● Basic computer skills. ● Knowledge of the hotel, its services, and the surrounding area. ● Ability to stand for extended periods, up to 8 hours. ● Ability to lift up to 15 lbs on occasion. ● Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs. View all jobs at this company