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Guest services agent salary
Average guest services agent salary
$13.97
Average Guest Services Agent Salary Overview
The average salary for a Guest Services Agent in the United States is around $29,063 per year, translating to about $14 hourly. These figures can vary significantly based on location, experience, and specific job responsibilities. For instance, those in higher-paying states like California and New York often see salaries exceeding the national average.
Factors Affecting Salary
Experience plays a crucial role in determining salary. Entry-level positions may start below the average, but with years of service, agents can earn upwards of $35,000 annually. Additionally, specialized roles such as concierge or front desk management may offer higher compensation.
Salary by State
Understanding salary variations by state is essential. For example, guest services agents in metropolitan areas often enjoy increased wages due to a higher cost of living. States like Hawaii and Washington are known for offering competitive salaries in this field.
Job Opportunities
With a growing demand for hospitality professionals, numerous opportunities exist for guest services agents across hotels, resorts, and travel companies. Job seekers can enhance their prospects by developing strong customer service skills and gaining experience in related fields.
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Where can a Guest Services Agent earn more?
Guest services agent salaries by experience level
Guest services agent salary estimates from across the web
Average guest services agent salary by state
The highest-paying states for guest services agents are Washington, Oregon, and Massachusetts. The lowest average guest services agent salary states are Oklahoma, West Virginia, and Kentucky.
- State view
- County view
Highest paying states for guest services agents
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Oregon | $37,519 | $18.04 |
| 2 | Nevada | $33,774 | $16.24 |
| 3 | Massachusetts | $37,073 | $17.82 |
| 4 | Utah | $31,794 | $15.29 |
| 5 | Washington | $40,453 | $19.45 |
| 6 | Minnesota | $31,403 | $15.10 |
| 7 | Colorado | $33,384 | $16.05 |
| 8 | California | $36,167 | $17.39 |
| 9 | Arizona | $29,528 | $14.20 |
| 10 | North Dakota | $32,088 | $15.43 |
| 11 | Rhode Island | $31,404 | $15.10 |
| 12 | New York | $34,605 | $16.64 |
| 13 | Montana | $28,864 | $13.88 |
| 14 | Delaware | $30,676 | $14.75 |
| 15 | Vermont | $30,120 | $14.48 |
| 16 | Maine | $31,250 | $15.02 |
| 17 | Pennsylvania | $28,311 | $13.61 |
| 18 | New Hampshire | $28,685 | $13.79 |
| 19 | Idaho | $28,278 | $13.60 |
| 20 | Alaska | $31,775 | $15.28 |
| 21 | Maryland | $32,768 | $15.75 |
| 22 | South Dakota | $28,835 | $13.86 |
| 23 | Wisconsin | $27,217 | $13.09 |
| 24 | New Mexico | $28,665 | $13.78 |
| 25 | Wyoming | $26,550 | $12.76 |
| 26 | Nebraska | $26,933 | $12.95 |
| 27 | Connecticut | $29,977 | $14.41 |
| 28 | Ohio | $26,206 | $12.60 |
| 29 | Florida | $27,253 | $13.10 |
| 30 | Tennessee | $26,587 | $12.78 |
| 31 | New Jersey | $29,805 | $14.33 |
| 32 | Hawaii | $27,512 | $13.23 |
| 33 | District of Columbia | $32,207 | $15.48 |
| 34 | Missouri | $25,745 | $12.38 |
| 35 | Texas | $27,638 | $13.29 |
| 36 | Illinois | $27,623 | $13.28 |
| 37 | Michigan | $25,815 | $12.41 |
| 38 | Indiana | $26,851 | $12.91 |
| 39 | Iowa | $26,275 | $12.63 |
| 40 | Arkansas | $24,950 | $12.00 |
| 41 | Kansas | $25,270 | $12.15 |
| 42 | Louisiana | $23,311 | $11.21 |
| 43 | West Virginia | $24,266 | $11.67 |
| 44 | Oklahoma | $24,291 | $11.68 |
| 45 | Mississippi | $22,052 | $10.60 |
| 46 | Virginia | $25,947 | $12.47 |
| 47 | South Carolina | $24,793 | $11.92 |
| 48 | North Carolina | $24,776 | $11.91 |
| 49 | Georgia | $24,594 | $11.82 |
| 50 | Kentucky | $24,062 | $11.57 |
| 51 | Alabama | $23,217 | $11.16 |
Highest paying cities for guest services agents
The highest-paying cities for guest services agents are Seattle, WA, Portland, OR, and San Francisco, CA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Seattle, WA | $40,599 | $19.52 |
| 2 | Portland, OR | $37,538 | $18.05 |
| 3 | San Francisco, CA | $37,519 | $18.04 |
| 4 | Boston, MA | $37,070 | $17.82 |
| 5 | New York, NY | $34,560 | $16.62 |
| 6 | Las Vegas, NV | $33,497 | $16.10 |
| 7 | Broomfield, CO | $33,426 | $16.07 |
| 8 | Washington, DC | $32,253 | $15.51 |
| 9 | Salt Lake City, UT | $31,821 | $15.30 |
| 10 | Minneapolis, MN | $31,433 | $15.11 |
| 11 | Portland, ME | $31,277 | $15.04 |
| 12 | Phoenix, AZ | $29,603 | $14.23 |
| 13 | Philadelphia, PA | $28,388 | $13.65 |
| 14 | San Antonio, TX | $27,710 | $13.32 |
| 15 | Chicago, IL | $27,636 | $13.29 |
| 16 | Kailua, HI | $27,524 | $13.23 |
| 17 | Tampa, FL | $27,408 | $13.18 |
| 18 | Milwaukee, WI | $27,184 | $13.07 |
| 19 | Indianapolis, IN | $26,873 | $12.92 |
| 20 | Cleveland, OH | $26,348 | $12.67 |
Guest services agent salary details
A guest services agent's salary ranges from $23,000 a year at the 10th percentile to $36,000 at the 90th percentile.
What is a guest services agent's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $36,000 | $3,000 | $17 |
| 75th Percentile | $32,000 | $2,667 | $15 |
| Average | $29,063 | $2,422 | $14 |
| 25th Percentile | $25,000 | $2,083 | $12 |
| 10th Percentile | $23,000 | $1,917 | $11 |
Highest paying guest services agent jobs
The highest paying types of guest services agents are center consultant, escrow assistant, and service desk analyst.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Night Auditor/Front Desk | $30,799 | $2,567 | $14.81 | 75,445 |
| Center Consultant | $60,050 | $5,004 | $28.87 | 38,701 |
| Night Auditor | $31,498 | $2,625 | $15.14 | 29,341 |
| Front Desk Clerk | $26,669 | $2,222 | $12.82 | 141,042 |
| Warehouse Stocker | $31,896 | $2,658 | $15.33 | 190,585 |
| Agent | $37,864 | $3,155 | $18.20 | 184,325 |
Top companies hiring guest services agents now:
Which companies pay guest services agents the most?
Guest services agent salaries at East-West Center and Resorts World Catskills are the highest-paying according to our most recent salary estimates. In addition, the average guest services agent salary at companies like Kimpton Hotels & Restaurants and HEI Hotels & Resorts are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | East-West Center | $33,115 | $15.92 |
| 2 | Resorts World Catskills | $32,474 | $15.61 |
| 3 | Kimpton Hotels & Restaurants | $32,397 | $15.58 |
| 4 | HEI Hotels & Resorts | $32,342 | $15.55 |
| 5 | United Service Technologies | $32,300 | $15.53 |
| 6 | Hilton Grand Vacations | $32,135 | $15.45 |
| 7 | Wequassett Resort and Golf Club | $31,944 | $15.36 |
| 8 | Kohler Co. | $31,917 | $15.34 |
| 9 | Compass Group USA | $31,862 | $15.32 |
| 10 | Radisson Hotels International Inc | $31,734 | $15.26 |
| 11 | Cornell University | $31,709 | $15.24 |
| 12 | Hyatt Hotels | $31,588 | $15.19 |
| 13 | Essentia Health | $31,303 | $15.05 |
| 14 | Four Seasons Hotels and Resorts | $31,227 | $15.01 |
| 15 | W.S. Tyler | $31,191 | $15.00 |
| 16 | Wyndham Hotels & Resorts | $31,157 | $14.98 |
| 17 | Mandarin Oriental | $30,844 | $14.83 |
| 18 | Stonebridge Companies | $30,840 | $14.83 |
| 19 | HRI Properties | $30,700 | $14.76 |
| 20 | DoubleTree by Hilton Portland | $30,617 | $14.72 |
Wage gap by gender, race and education
Guest services agent salary trends
The average guest services agent salary has risen by $6,111 over the last ten years. In 2014, the average guest services agent earned $22,952 annually, but today, they earn $29,063 a year. That works out to a 15% change in pay for guest services agents over the last decade.
Compare guest services agent salaries for cities or states with the national average over time.
Average guest services agent salary over time
Compare guest services agent salaries for individual cities or states with the national average.
Guest services agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $29,100 | $13.97 | +4.0% |
| 2024 | $27,900 | $13.41 | +3.1% |
| 2023 | $27,000 | $12.99 | +3.6% |
| 2022 | $26,100 | $12.53 | +3.4% |
| 2021 | $25,200 | $12.10 | +4.7% |
Recently added guest services agent salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Sonesta Hotels | Guest Service Agent | Tinton Falls, NJ | 06/30/2025 | $32,349 |
| Sonesta Hotels | Guest Service Agent | DuPont, WA | 06/30/2025 | $54,262 |
| Sonesta Hotels | Guest Service Agent | White Plains, NY | 06/30/2025 | $49,024 |
| Sonesta Hotels | Guest Service Agent/PBX | Minneapolis, MN | 06/30/2025 | $40,947 |
| Sonesta Hotels | Guest Service Agent | Los Angeles, CA | 06/30/2025 | $46,958 |
| Sbcos | Guest Services Agent Part | Hope, IN | 06/30/2025 | $31,305 |
| Hilton Worldwide | Guest Service Agent-Hilton Caribe | San Juan, PR | 06/29/2025 | $33,768 |
| Drury Hotels | Guest Service Agent | Champaign, IL | 06/29/2025 | $33,413 |
| Holiday Inn Express | Guest Service Agent | Somerville, MA | 06/29/2025 | $39,653 |
| Spark By Hilton Mystic Groton | Guest Service Agent | Mystic, CT | 06/29/2025 | $35,479 |
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