What does a guest services agent do?

A night auditor, who may work as a front desk agent, is an individual responsible for evaluating the financial activities of a hotel by the end of the day. Night auditors are tasked to assess reports from the day shifts such as the accommodation report and the revenue report. As part of the front desk, night auditors must assist in checking-in guests and respond to complaints as needed. They can also act as a concierge by booking reservations for guests at local restaurants or entertainment venues.

While similarities exist, there are also some differences between guest services agents and night auditor/front desk. For instance, guest services agent responsibilities require skills such as "cash handling," "phone calls," "relay messages," and "check outs." Whereas a night auditor/front desk is skilled in "hotel operations," "property management software," "check-out procedures," and "credit card." This is part of what separates the two careers.

Center Consultants are responsible for answering incoming calls and tending to the customer's needs regarding a company's product or service. Their duties include handling phone calls, answering customer's emails, managing customer complaints, selling products or services, placing orders through software, and responding to product or service information request. Center Consultants also conduct service research, handle applications and orders as well as perform calls routing. They undertake call follow-ups with customers, maintain call logs, and carry out issues escalation to the supervisor.

Each career also uses different skills, according to real guest services agent resumes. While guest services agent responsibilities can utilize skills like "reservations," "computer system," "hotel services," and "cash handling," center consultants use skills like "client facing," "hr," "project management," and "customer satisfaction."

A Night Auditor is responsible for handling late-night front-desk operations, mostly at hotels or other lodging establishments. Among the primary duties involve greeting guests and handling check-in and check-outs, responding to reservations, process and collect payments, preparing reports and necessary documentation, and attending to the guests' inquiries, requests, and concerns. Furthermore, Night Auditors must also coordinate with day-shift workers to be aware of the daily reports, and as well as oversee the entire establishment's operation to ensure the guest's welfare.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from guest services agent resumes include skills like "relay messages," "check outs," "dependability," and "registration process," whereas a night auditor is more likely to list skills in "check-in," "keep management," "check guests," and "hotel operations. "

An escrow assistant is responsible for providing administrative services to real estate businesses, assisting the agents on coordinating with clients, and processing their documents. Escrow assistants review proposals and usually talk with clients for the service terms and disclosures. They also handle payment transfers, update client records on the database, and respond to the client's inquiries for related service alternatives. An escrow assistant must have excellent communication skills, both written and oral, especially on maintaining an organized record of transactions and storing sales documents.

Even though a few skill sets overlap between guest services agents and escrow assistants, there are some differences that are important to note. For one, a guest services agent might have more use for skills like "reservations," "computer system," "hotel services," and "cash handling." Meanwhile, some responsibilities of escrow assistants require skills like "strong customer service," "hoa," "loan packages," and "title commitments. "