How To Become A Guest Services Associate: What It Is and Career Path

What is a guest services associate and how to become one

Updated January 8, 2025

3 min read

A guest services associate is employed in hotels, resorts, etc. where he/she provides front desk assistance to guests. He/She greets clients, assigns them to their rooms, and processes the check-in and check-out. He/She also manages reservations, handles calls and correspondences, and fulfills requests. Aside from this, he/she is in charge of collaborating with various hotel personnel to ensure that guests are satisfied. The associate cancels reservations and forecasts future requirements. Also, he/she handles marketing and selling tasks. Guest services associates inform guests of the different kinds of services the establishment offers.

To become a guest service associate, you must possess at least a high school diploma or its equivalent. You must have prior experience in a similar role, and you must possess communication, interpersonal, organization, and management skills. Also, you must have good business acumen. Guest service associates earn an average annual salary of $26,821. It ranges between $20,000 and $35,000.

ScoreGuest Services AssociateUS Average

Salary

2.3

Avg. Salary $29,021

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.6

Race

American Indian and Alaska Native 0.77%

Asian 6.58%

Black or African American 11.71%

Hispanic or Latino 20.57%

Unknown 5.57%

White 54.79%

Gender

female 65.51%

male 34.49%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a guest services associate

Explore guest services associate education requirements

Most common guest services associate degrees

Bachelor's

46.3 %

High School Diploma

23.2 %

Associate

20.6 %

Start to develop specific guest services associate skills

Skills	Percentages
PET	34.18%
Product Knowledge	21.24%
Guest Service	8.09%
Reservations	7.19%
Customer Service	3.38%

Complete relevant guest services associate training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New guest services associates learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a guest services associate based on U.S. Bureau of Labor Statistics data and data from real guest services associate resumes.

Research guest services associate duties and responsibilities

Manage the PBX telephone system by answering calls about city attractions, dining, services, policies, and directions.
Manage crew by utilizing professional leadership skills.
Participate in execution of marketing events such as concerts, celebrity meet and greets, giveaways, parties and tournaments.
Process customer account payments utilizing IBM POS technology.

Prepare your guest services associate resume

When your background is strong enough, you can start writing your guest services associate resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a guest services associate resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable guest services associate resume templates

Build a professional guest services associate resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your guest services associate resume.