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Become A Guest Services Associate

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Working As A Guest Services Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $33,000

    Average Salary

What Does A Guest Services Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Guest Services Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Guest Services Associate Jobs

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Guest Services Associate Career Paths

Guest Services Associate
Certified Nursing Assistant Team Leader Assistant Manager
General Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Operations Manager
7 Yearsyrs
Certified Nursing Assistant Team Leader Store Manager
District Manager
7 Yearsyrs
Specialist Consultant Manager
Sales Manager
5 Yearsyrs
Specialist Consultant General Manager
Account Manager
5 Yearsyrs
Specialist Consultant Assistant Manager
Assistant General Manager
5 Yearsyrs
Front Office Supervisor Front Office Manager Office Manager
Administrative Manager
6 Yearsyrs
Front Office Supervisor Front Office Manager General Manager
Business Manager
6 Yearsyrs
Front Office Supervisor Front Office Manager Operations Manager
Branch Manager
6 Yearsyrs
Nanny Lead Teacher Assistant Manager
Service Manager
6 Yearsyrs
Nanny Lead Teacher Manager
District Sales Manager
7 Yearsyrs
Nanny Lead Teacher Office Manager
Business Owner
6 Yearsyrs
Shift Leader Store Manager Account Manager
Senior Account Manager
7 Yearsyrs
Shift Leader Store Manager Property Manager
Communications Manager
6 Yearsyrs
Shift Leader Supervisor Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Event Coordinator Executive Assistant Account Manager
Sales Account Manager
6 Yearsyrs
Event Coordinator Executive Assistant Account Executive
Relationship Manager
6 Yearsyrs
Event Coordinator Account Executive Account Manager
Client Services Manager
7 Yearsyrs
Account Executive Sales Manager General Manager
Center Manager
6 Yearsyrs
Front Desk Supervisor Sales Manager Team Manager
Call Center Manager
6 Yearsyrs
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Do you work as a Guest Services Associate?

Help others decide if this is a good career for them

Average Length of Employment
Guest Services 1.9 years
Top Careers Before Guest Services Associate
Cashier 16.0%
Internship 6.9%
Server 6.0%
Volunteer 3.8%
Hostess 3.5%
Associate 2.4%
Waitress 1.9%
Assistant 1.9%
Manager 1.8%
Top Careers After Guest Services Associate
Cashier 10.5%
Server 7.3%
Internship 5.9%
Associate 3.1%
Manager 2.9%
Hostess 2.3%

Do you work as a Guest Services Associate?

Guest Services Associate Demographics

Gender

Female

58.2%

Male

30.2%

Unknown

11.6%
Ethnicity

White

60.8%

Hispanic or Latino

17.2%

Black or African American

11.9%

Asian

6.3%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

62.6%

French

9.6%

German

4.6%

Italian

3.6%

Portuguese

2.7%

Chinese

2.3%

Russian

2.1%

Japanese

2.1%

Arabic

2.1%

Mandarin

1.4%

Tagalog

1.4%

Korean

1.1%

Vietnamese

0.7%

Hindi

0.7%

Albanian

0.7%

Polish

0.7%

Swedish

0.5%

Swahili

0.5%

Romanian

0.5%

Hebrew

0.5%
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Guest Services Associate Education

Schools

University of Central Florida

11.5%

University of Phoenix

9.8%

Valencia College

7.8%

University of North Texas

5.9%

Arizona State University

5.7%

San Francisco State University

5.3%

Virginia Commonwealth University

5.3%

Georgia State University

4.9%

Florida International University

4.6%

Southern New Hampshire University

4.1%

University of South Florida

4.0%

Fullerton College

4.0%

California State University - Fullerton

3.5%

Miami Dade College

3.5%

California State University - Long Beach

3.5%

University of Bridgeport

3.4%

Houston Community College

3.3%

Florida Atlantic University

3.3%

Cuyahoga Community College

3.3%

Florida State University

3.3%
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Majors

Business

20.1%

Psychology

8.9%

Communication

6.8%

Criminal Justice

6.4%

Health Care Administration

6.2%

Hospitality Management

5.0%

Nursing

4.7%

General Studies

4.2%

Accounting

4.2%

Liberal Arts

3.8%

Biology

3.7%

Medical Assisting Services

3.7%

Marketing

3.6%

Kinesiology

3.0%

Management

3.0%

Sociology

2.9%

English

2.6%

Cosmetology

2.4%

History

2.4%

Graphic Design

2.4%
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Degrees

Bachelors

44.4%

Other

27.8%

Associate

15.4%

Masters

5.8%

Certificate

4.1%

Diploma

1.7%

License

0.6%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$33,000
View Detailed Salary Report
$20,000
Min 10%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$54,000
Max 90%
Best Paying Company
Belk
Highest Paying City
Washington, DC
Highest Paying State
Alaska
Avg Experience Level
1.6 years
How much does a Guest Services Associate make at top companies?
The national average salary for a Guest Services Associate in the United States is $33,791 per year or $16 per hour. Those in the bottom 10 percent make under $20,000 a year, and the top 10 percent make over $54,000.

How Would You Rate The Salary Of a Guest Services Associate?

Have you worked as a Guest Services Associate? Help other job seekers by rating your experience as a Guest Services Associate.

Top Skills for A Guest Services Associate

  1. Customer Service
  2. Guest Satisfaction
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Provided face-to-face customer service and detailed information on shows and locations.
  • Communicate efficiently with guests and co-workers to ensure guest satisfaction.
  • Responded to telephone calls and handled appropriately.
  • Manage Receptionist/Lounge/Front Desk area including greeting visitors, guests and responding to telephone requests for information.
  • Started as a cashier and then moved to sales floor and eventually got promoted to Cosmetics Brand of the store.

How Would You Rate Working As a Guest Services Associate?

Are you working as a Guest Services Associate? Help us rate Guest Services Associate as a Career.

Top Guest Services Associate Employers

Jobs From Top Guest Services Associate Employers

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