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The differences between guest services associates and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest services associate and a sales associate and customer service. Additionally, a guest services associate has an average salary of $29,021, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a guest services associate include PET, product knowledge and guest service. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.
| Guest Services Associate | Sales Associate And Customer Service | |
| Yearly salary | $29,021 | $28,654 |
| Hourly rate | $13.95 | $13.78 |
| Growth rate | -4% | -4% |
| Number of jobs | 114,437 | 298,588 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | High School Diploma, 34% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Some of their primary responsibilities are to greet clients, assign them to their rooms, process the check-in and check-outs, manage reservations, handle calls and correspondence, and fulfill requests. Aside from being the clients' primary point of contact, the associate is also responsible for coordinating with various hotel personnel to ensure that guests are satisfied with the establishment's amenities and services, all while implementing the hotel's safety policies and regulations.
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
Guest services associates and sales associate and customer services have different pay scales, as shown below.
| Guest Services Associate | Sales Associate And Customer Service | |
| Average salary | $29,021 | $28,654 |
| Salary range | Between $22,000 And $37,000 | Between $21,000 And $38,000 |
| Highest paying City | San Francisco, CA | Bellevue, WA |
| Highest paying state | Alaska | Connecticut |
| Best paying company | Stanford University | GEICO |
| Best paying industry | Retail | Manufacturing |
There are a few differences between a guest services associate and a sales associate and customer service in terms of educational background:
| Guest Services Associate | Sales Associate And Customer Service | |
| Most common degree | Bachelor's Degree, 46% | High School Diploma, 34% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest services associates' and sales associate and customer services' demographics:
| Guest Services Associate | Sales Associate And Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.5% Female, 65.5% | Male, 39.8% Female, 60.2% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.6% White, 54.8% American Indian and Alaska Native, 0.8% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |