Guest services associate resume examples from 2026
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How to write a guest services associate resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in guest services associate-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These tips will help you demonstrate why you are the perfect fit for the guest services associate position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on a guest services associate resume:
- PET
- Product Knowledge
- Guest Service
- Reservations
- Customer Service
- Front Desk
- Excellent Guest
- Cash Handling
- Check-Out Procedures
- Math
- Guest Inquiries
- Direct Calls
- Guest Reservations
- Team Work
- Guest Issues
- Telephone Calls
- Cash Receipts
- EWC
- POS
- Transferring Calls
- Night Audit
- Computer System
- Cash Drawers
- Exceptional Guest
- Guest Relations
- Credit Card Transactions
- PBX
- Groceries
- Greeting Guests
- Hotel Guests
Zippia’s AI can customize your resume for you.
How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the guest services associate.
How to write guest services associate experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are effective examples from guest services associate resumes:
Work history example #1
Guest Services Associate
Office Depot
- Promoted to Book Supervisor position directly by District Manager for increasing sales/profit from lowest to highest in store in Housewares Department.
- Handled phone inquiries and phone communications to verify upcoming reservations and pet medical records.
- Fostered a positive working environment and team unity to staff to ensure continuous increase in corporate profitability.
- Provided effective communication services, anticipated needs and increased satisfaction and repeat business.
- Directed month-end reporting process, creating approximately 100 reports on a monthly basis per GSA and US Department of Treasury guidelines.
Work history example #2
Patients Transporter
St. Mary's Hospital for Children
- Monitored general health of patients while delivering them to their assigned destinations, while adhering to HIPPA standards.
- Worked as a CNA and Ward Clerk as needed.
- Transported patients to appointments and rooms Delivered equipment to various work stations Certified in CPR and first aid
- Maintained HIPPA privacy during transport.
- Maintained patient confidentiality by following all printed HIPPA guidelines.
Work history example #3
Housekeeping/Laundry
Best Western International
- Cleaned rooms audit supervised housekeepers laundry inventory.
- Followed all safety and OSHA regulations and other applicable state and local regulations
- Followed OSHA regulation by maintaining a professional and orderly janitor closet.
- Reported any maintenance related problems to the maintenance department through proper communication channels.
- Supplied housekeepers with fresh linen and amenities to organize and clean their assigned rooms.
Work history example #4
Guest Service Specialist
Oklahoma City Zoo
- Maintained excellent communication with Customer Service team, management, warehouse personnel, and other internal customers.
- Handled all elite member accounts representing 50% of Marriott Hotel guest revenue.
- Assisted with scheduling of Bellmen, Van Drivers, and Valet Parking Attendants and servicing the needs of in-house groups.
- Maintained communication with status updates with teammates as well as the manager for deadlines.
- Maintained strong communication and work relationships in all restaurant areas.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
High School Diploma
2012 - 2012
Highlight your guest services associate certifications on your resume
If you have any additional certifications, add them to the certification section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.