Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookComparePart Time jobsEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Guest services associate skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical guest services associate skills. We ranked the top skills for guest services associates based on the percentage of resumes they appeared on. For example, 34.2% of guest services associate resumes contained pet as a skill. Continue reading to find out what skills a guest services associate needs to be successful in the workplace.

15 guest services associate skills for your resume and career

1. PET

Here's how guest services associates use pet:
  • Organized pet medications and documentation to ensure proper medication administration.
  • Provide high quality care to animals on hand and the Pet Parents, both in person and on the phone.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how guest services associates use product knowledge:
  • Provided excellent customer service and sales by offering advice, styling tips and product knowledge on selections of clothing and accessories.
  • Participate in cross training of new associates on product knowledge, guest interactions and usage of cash registers.

3. Guest Service

Here's how guest services associates use guest service:
  • Recognized for providing excellent customer service, resulting in advancement to Lead Guest Service Administrator within the company.
  • Communicated improvements, performances, observations and concerns in relation to sporting events with Guest Services Supervisors.

4. Reservations

Here's how guest services associates use reservations:
  • Processed all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
  • Completed daily shift report detailing reservations, check ins/checkouts and another information requested by management.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how guest services associates use customer service:
  • Maintained friendly demeanor while answer customer questions and provided customer education on available organic products to improve customer service experience.
  • Provided excellent customer service and created welcoming environment that helped foster learning and exploration among guests.

6. Front Desk

Here's how guest services associates use front desk:
  • Administered an engaging hospitality experience to international exchange students and business professionals as a front desk hotel clerk.
  • Manage Receptionist/Lounge/Front Desk area including greeting visitors, guests and responding to telephone requests for information.

Choose from 10+ customizable guest services associate resume templates

Build a professional guest services associate resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your guest services associate resume.

7. Excellent Guest

Here's how guest services associates use excellent guest:
  • Championed leadership skills by leading an example through excellent guest interaction and guest assistance.
  • Provided excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests

8. Cash Handling

Here's how guest services associates use cash handling:
  • Cash handling/reconciliation of daily register.
  • Cash handling, assisted guests with questions regarding products or location of products, food handling, maintained clean work environment.

9. Check-Out Procedures

Here's how guest services associates use check-out procedures:
  • Greeted guests, completed check-in and check-out procedures, reservations, and all customer service requests
  • Assisted guests with check-in and check-out procedures and responded to requests for service and supplies.

10. Math

Here's how guest services associates use math:
  • Collaborated with staff supervisors for school group workshops which educated the students in the fields of math and science.
  • Point of sales transactions, use of basic math and measurements * Processed returns, exchanges and refunds.

11. Guest Inquiries

Here's how guest services associates use guest inquiries:
  • Performed administrative tasks including answering telephones, addressing guest inquiries and concerns.
  • Respond appropriately to guest inquiries and concerns, resolved issues in effort to improve the guest experience.

12. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how guest services associates use direct calls:
  • Greeted and assisted guest in returns, pick up order, as well as direct calls to the correct departments.
  • Answer telephones and direct calls accordingly.

13. Guest Reservations

Here's how guest services associates use guest reservations:
  • Schedule guest reservations using Millennium software.
  • Confirm and cancel reservations for guest or answer questions pertaining to guest reservations.

14. Team Work

Here's how guest services associates use team work:
  • Promoted team work and quality service through daily communications and coordination with other departments.
  • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.

15. Guest Issues

Here's how guest services associates use guest issues:
  • Facilitated the check-in and check-out of guests and responded to and effectively resolved guest issues, questions, or concerns.
  • Resolve any guest issues that might occur throughout their stay in the hotel to ensure the most memorable experience possible.
top-skills

What skills help Guest Services Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of guest services associate skills to add to your resume

Guest services associate skills

The most important skills for a guest services associate resume and required skills for a guest services associate to have include:

  • PET
  • Product Knowledge
  • Guest Service
  • Reservations
  • Customer Service
  • Front Desk
  • Excellent Guest
  • Cash Handling
  • Check-Out Procedures
  • Math
  • Guest Inquiries
  • Direct Calls
  • Guest Reservations
  • Team Work
  • Guest Issues
  • Telephone Calls
  • Cash Receipts
  • EWC
  • POS
  • Transferring Calls
  • Night Audit
  • Computer System
  • Cash Drawers
  • Exceptional Guest
  • Guest Relations
  • Credit Card Transactions
  • PBX
  • Groceries
  • Greeting Guests
  • Hotel Guests
  • Guest Satisfaction
  • Professional Demeanor
  • Guest Complaints
  • Sales Floor
  • Front End
  • Check Guests
  • Guest Rooms
  • Customer Complaints
  • Administrative Tasks
  • Hotel Services
  • Quality Customer Service
  • GSA
  • Cash Registers
  • Guest Accounts
  • Customer Inquiries
  • Upselling
  • Local Attractions
  • Marriott

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs