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Become A Guest Services

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Working As A Guest Services

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $21,040

    Average Salary

What Does A Guest Services Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Guest Services

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Do you work as a Guest Services?

Guest Services Jobs

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Guest Services Career Paths

Guest Services
Barista Office Manager
Administrative Manager
6 Yearsyrs
Front Desk Agent Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
General Manager Account Manager Sales Manager
Branch Manager
6 Yearsyrs
Guest Services Agent Front Office Manager General Manager
Center Manager
6 Yearsyrs
Guest Services Manager General Manager Senior Manager
Director
8 Yearsyrs
Assistant General Manager Guest Services Manager Front Office Manager
Director Of Front Office
6 Yearsyrs
Assistant General Manager Kitchen Manager Restaurant Manager
Food And Beverage Manager
5 Yearsyrs
Front Desk Agent Front Office Manager General Manager
Food Service Director
9 Yearsyrs
Security Officer Service Technician Service Manager
General Manager
7 Yearsyrs
Home Health Aid Technician Sales Manager
Group Sales Manager
5 Yearsyrs
Night Auditor Assistant General Manager Front Office Manager
Hotel Manager
5 Yearsyrs
Guest Services Agent Night Auditor Front Desk Manager
Office Manager
5 Yearsyrs
General Manager Account Executive
Sales Manager
5 Yearsyrs
Operations Manager Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Home Health Aid Service Coordinator Service Supervisor
Service Lead
5 Yearsyrs
Security Officer Technician Service Technician
Service Manager
7 Yearsyrs
Guest Services Manager Operations Manager Equipment Operator
Service Supervisor
6 Yearsyrs
Barista Specialist Operations Manager
Site Manager
7 Yearsyrs
Night Auditor Service Representative Operation Supervisor
Team Manager
5 Yearsyrs
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Do you work as a Guest Services?

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Do you work as a Guest Services?

Guest Services Demographics

Gender

Female

62.3%

Male

35.8%

Unknown

1.9%
Ethnicity

White

79.0%

Hispanic or Latino

12.5%

Asian

6.3%

Unknown

1.5%

Black or African American

0.5%
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Languages Spoken

Spanish

57.5%

French

12.4%

German

3.7%

Portuguese

3.5%

Chinese

3.2%

Mandarin

2.8%

Italian

2.8%

Japanese

2.8%

Arabic

2.5%

Russian

1.8%

Cantonese

1.1%

Hindi

0.9%

Korean

0.9%

Polish

0.9%

Swedish

0.5%

Hmong

0.5%

Dutch

0.5%

Greek

0.5%

Croatian

0.5%

Carrier

0.5%
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Guest Services Education

Schools

University of Phoenix

13.7%

University of Central Florida

10.5%

Valencia College

9.3%

Arizona State University

6.6%

Florida State University

4.5%

University of Nevada - Las Vegas

4.2%

University of North Texas

4.2%

Florida International University

4.1%

Northern Arizona University

3.9%

Liberty University

3.9%

Temple University

3.8%

Illinois State University

3.8%

Southern New Hampshire University

3.8%

Michigan State University

3.8%

San Francisco State University

3.6%

Kaplan University

3.5%

University of South Florida

3.5%

Cornell University

3.3%

Florida Atlantic University

3.2%

College of Southern Nevada

3.2%
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Majors

Business

24.5%

Communication

6.7%

Psychology

6.5%

Health Care Administration

6.2%

Hospitality Management

5.9%

Criminal Justice

5.6%

Marketing

4.4%

Kinesiology

4.0%

Nursing

4.0%

Accounting

3.8%

General Studies

3.7%

Medical Assisting Services

3.6%

Management

3.2%

Liberal Arts

3.2%

English

2.7%

Graphic Design

2.7%

Education

2.6%

Political Science

2.3%

History

2.2%

Biology

2.2%
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Degrees

Bachelors

42.3%

Other

30.1%

Associate

13.6%

Masters

7.2%

Certificate

4.2%

Diploma

1.5%

License

0.7%

Doctorate

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Guest Services Salaries

Job Title Company Location Start Date Salary
Director of Guest Services Hilton Worldwide New York, NY Sep 11, 2016 $84,926
Guest Services Director El Conquistador Partnership LP Fajardo, PR May 08, 2015 $71,677
Director of Guest Services Jolly Tinker, Inc. New York, NY Mar 02, 2010 $70,000
Director of Guest Services Hilton Hotels Corporation New York, NY Jul 26, 2010 $63,451
Guest Services Director Hillsboro Club, Inc. Hillsboro Beach, FL Oct 31, 2010 $58,000
Guest Services Director MDM Hotel Group Ltd/Miami Dadeland Marriott Hotel Miami, FL Sep 29, 2008 $58,000
Director of Guest Service RPH Hotels 51St. Street Owner, LLC New York, NY Oct 01, 2010 $49,000
Director of Guest Services MDM Hotel Group, Ltd. Miami, FL Dec 08, 2010 $48,214
Director of Guest Services Waterford Hotel Group, Inc. Groton, CT Sep 20, 2013 $46,717 -
$50,000
Director of Guest Services Laxminarayan, Inc. Baytown, TX Jan 15, 2011 $31,283
Guest Services Madden Resorts Brainerd, MN Apr 10, 2015 $20,348
Guest Services Madden Resorts Brainerd, MN Apr 01, 2016 $20,014

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How Would You Rate The Salary Of a Guest Services?

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Top Skills for A Guest Services

CustomerServiceSkillsGuestServiceGuestRoomsFrontDeskSafeEnvironmentCreditCardTransactionsPhoneCallsEnsureGuestSatisfactionNightAuditHospitalityVIPCheck-InCustomerSatisfactionFrontOfficeSpecialEventsGuestComplaintsCommunicationSkillsHotelGuestsGuestRelationsBeverage

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  1. Customer Service Skills
  2. Guest Service
  3. Guest Rooms
You can check out examples of real life uses of top skills on resumes here:
  • Selected by management to train new employees in company procedures and customer service skills.
  • Selected to train new staff on all aspects of excellent guest service.
  • Changed linens and towels and restocked amenities in the guest rooms.
  • Worked at the front desk in a demanding high-paced environment -Greeted homeless individuals and provided assistance with information -Received outstanding Volunteer Award
  • Managed overseeing lobby areas; ensured a clean and safe environment for all guests.

How Would You Rate Working As a Guest Services?

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Top Guest Services Employers