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Become A Guest Services

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Working As A Guest Services

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $21,040

    Average Salary

What Does A Guest Services Do At Compass Group, North America

* Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
* Ensures rooms and services are correctly accounted for within guest statement.
* Properly accounts for services provided by the hotel.
* Assists guests with check out payments or charges.
* Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
* Balances and drops receipts according to accounting specifications.
* Provides guests with information about the facility, services, and amenities.
* Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
* Promptly answers the telephone and email inquiries.
* Retrieves and forwards messages to/from guests.
* Retrieves mail, packages and facsimiles or other special items for customers as requested.
* Fields and resolves guest complaints or escalate for resolution to appropriate department.
* Assists guests in emergency situations.
* Maintains adequate supplies and functional equipment at the Front Desk.
* Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
* Perform other duties as assigned.
* About Compass Group: Achieving leadership in the foodservice industry
* Compass Group is an equal opportunity employer.
* At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
* Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
* Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
* While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /
* Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./
* Req ID

What Does A Guest Services Do At McDonald's

* Dress for success.
* Always arrive for your shift in a complete, clean uniform.
* This includes hat, shirt, pants, non-skid shoes, socks, nametag and a SMILE.
* Your clothing items should always be free of wrinkles.
* The smile is non-negotiable (and is contagious).
* Be energetic and motivated.
* Strive to take a customer’s order or grant a request as quickly as possible.
* When no customers need to be served, ask your shift manager what needs to be done.
* Make a memory.
* We’ve all experienced poor service in the restaurant industry.
* Customers remember extraordinary service, because they’ve become accustomed to not receiving it.
* Strive to make customers remember you for the RIGHT reasons.
* Follow the direction of your shift manager.
* Be open to learning new tasks.
* Realize constructive criticism only helps you become a better crew member.
* Show responsibility.
* In many Guest Services positions, you are responsible for a cash drawer.
* No other crew members should be allowed to use your cash drawer.
* You are also responsible for following all company policies and procedures.
* Becoming a crew member at McDonald’s is more than a job.
* It can be a first step to a successful career with McDonald’s or elsewhere.
* Benefits:
* Flexible schedules
* You have other commitments, whether it be school, family, or friends.
* We try our best to work with your schedule to accommodate your needs.
* Competitive pay – You will receive performance reviews often, especially early in your career.
* Even crew members that are still in high school sometimes receive promotions to higher paying positions.
* Meals – Meal allowance during shifts worked.
* Educational opportunities – Through McDonald’s Archways to Opportunity, you may be eligible for college scholarships, GED tutoring, or English as a second language instruction.
* Skills development – This position lets you develop customer service and sales skills.
* You also will advance your teamwork, problem resolution, and people skills while you work with and serve a variety of personalities

What Does A Guest Services Do At University of Virginia Health System

* Ensures that patients/passengers and equipment and supplies are transported safely.
* Performs specialized transport duties, including morgue trips, body releases, managing viewings, providing lift assistance, maintaining supply of oxygen tanks for transport use, driving shuttles, and training new staff.
* Verifies the destination and identity of patient to be transported by matching transport request information to the travel log, or by other method if travel log is not available or appropriate.
* Works efficiently to maintain high productivity, minimize idle time, and follow appropriate transport procedures.
* Ensures that equipment is clean and in good repair.
* Inspects all equipment and supplies upon receipt and prior to delivery.
* Works as a part of Patient and Guest Services to help provide all aspects of services

What Does A Guest Services Do At Ascension Health

* Leads or coordinates shift operations of assigned activities, resources, and/or associates.
* Serves as a technical or functional resource and performs similar duties with staff.
* Assigns, monitors and reviews progress of work.
* Monitors and reports compliance with policies and/or procedures.
* Oversees and evaluates orientation and training of assigned associates.
* May provide input in the review and evaluation of staff performance.
* Oversees and coordinates community outreach programs supported by the health ministry.
* Assumes leadership responsibilities in the absence of manager.
* Assists manager to establish annual objectives/goals for department.
* Performs all other duties and projects as assigned

What Does A Guest Services Do At Marriott International

* Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill.
* Instead, we want to build an experience that is memorable and unique " with food and drinks on the side.
* Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal.
* Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience
* No matter what position you are in, there are a few things that are critical to success " creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
* Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
* Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts " to get it right for our guests and our business each and every time.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=1800094M Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin

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How To Become A Guest Services

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Guest Services jobs

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Guest Services Demographic

Gender

  • Female

    60.9%
  • Male

    37.2%
  • Unknown

    1.9%

Ethnicity

  • White

    78.9%
  • Hispanic or Latino

    12.8%
  • Asian

    6.3%
  • Unknown

    1.5%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    58.1%
  • French

    12.0%
  • Portuguese

    3.9%
  • German

    3.9%
  • Chinese

    3.2%
  • Italian

    3.0%
  • Mandarin

    2.6%
  • Japanese

    2.2%
  • Arabic

    1.7%
  • Russian

    1.5%
  • Korean

    1.3%
  • Polish

    1.3%
  • Cantonese

    1.1%
  • Hindi

    0.9%
  • Vietnamese

    0.6%
  • Hmong

    0.6%
  • Greek

    0.6%
  • Carrier

    0.6%
  • Somali

    0.4%
  • Dutch

    0.4%
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Guest Services

Unfortunately we don’t have enough data for this section.

Guest Services Typical Career Paths

Guest Services Education

Guest Services

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Full Time
Part Time
Internship
Temporary

Real Guest Services Salaries

Job Title Company Location Start Date Salary
Director of Guest Services Hilton Worldwide New York, NY Sep 11, 2016 $84,926
Director of Guest Services Jolly Tinker, Inc. New York, NY Mar 02, 2010 $70,000
Assistant Director, Guest Services Hilton Worldwide, Inc. New York, NY Oct 01, 2015 $66,660
Director of Guest Services Hilton Hotels Corporation New York, NY Jul 26, 2010 $63,451
Hotel Assistant Director of Guest Services The Westin Galleria & Westin Oaks Houston, TX Jul 23, 2009 $60,032
Hotel Director of Guest Services Jumeirah Hospitality and Leisure (USA) Inc. New York, NY Sep 27, 2011 $56,000
Assistant Hotel Manager/Rooms & Guest Services Fitch Creations Inc. Pittsboro, NC Sep 21, 2014 $52,500 -
$60,000
Manager, Guest Services Highgate Hotels, LP New York, NY Oct 16, 2012 $52,083
Director of Guest Service RPH Hotels 51St. Street Owner, LLC New York, NY Oct 01, 2010 $49,000
Director of Guest Services MDM Hotel Group, Ltd. Miami, FL Dec 08, 2010 $48,214
Director of Guest Services Waterford Hotel Group, Inc. Groton, CT Sep 20, 2013 $46,717 -
$50,000
Assistant Hotel Manager/Guest Services Winvian Farm LLC Morris, CT Sep 01, 2015 $37,690
Manager, Hotel Guest Services Hilton Worldwide, Inc. Chicago, IL Oct 01, 2013 $36,000
Assistant Hotel Manager/Guest Services Winvian Farm LLC Morris, CT Mar 01, 2012 $31,387 -
$35,000
Assistant Hotel Manager/Guest Services Winvian Farm LLC Morris, CT Sep 01, 2012 $31,387 -
$35,000

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Top Skills for A Guest Services

CustomerServiceSkillsGuestServiceGuestRoomsFrontDeskOperationsSafetyProceduresCreditCardTransactionsSalesFloorPhoneCallsEnsureGuestSatisfactionNightAuditHospitalityCustomerSatisfactionVIPSpecialEventsCommunicationSkillsGuestComplaintsGuestRelationsCustomerComplaintsSuperviseBeverage

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Top Guest Services Skills

  1. Customer Service Skills
  2. Guest Service
  3. Guest Rooms
You can check out examples of real life uses of top skills on resumes here:
  • Selected for Shadow Training of new team members / cashiers based on proven customer service skills and efficient payment processing techniques.
  • Managed all aspects of guest services across more than 200 properties including call center management, operational oversight and training.
  • Turned Down guest rooms, Laundry Service, Kitchen Prep Assistance, Food and Wine Service to Guests.
  • Managed hotel front desk operations, customer service, van service, accounts receivables, reservations.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Top Guest Services Employers