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Become A Guest Services

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Working As A Guest Services

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,000

    Average Salary

What Does A Guest Services Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Guest Services

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Guest Services Jobs

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Guest Services Career Paths

Guest Services
Front Desk Agent Sales Coordinator Account Executive
Sales Account Manager
6 Yearsyrs
Front Desk Agent Sales Coordinator Executive Assistant
Account Manager
5 Yearsyrs
Front Desk Agent Security Officer Officer
Operations Manager
7 Yearsyrs
Security Officer Technician Team Leader
General Manager
6 Yearsyrs
Security Officer Technician Field Service Technician
Service Manager
6 Yearsyrs
Teller Bookkeeper Accountant
Accounting Manager
7 Yearsyrs
Teller Accounting Clerk Accountant
Finance Manager
7 Yearsyrs
Teller Service Representative Account Executive
Senior Account Manager
7 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Assistant General Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Store Manager
District Manager
7 Yearsyrs
Certified Nursing Assistant Lead Teacher Assistant Manager
Area Manager
7 Yearsyrs
Guest Services Agent Sales Coordinator Account Executive
Business Manager
6 Yearsyrs
Home Health Aid Substitute Teacher Executive Assistant
Administrative Manager
6 Yearsyrs
Home Health Aid Executive Assistant Owner
Co-Owner
6 Yearsyrs
Home Health Aid Consultant Assistant Manager
Center Manager
6 Yearsyrs
Medical Assistant Patient Care Coordinator Office Manager
Site Manager
7 Yearsyrs
Medical Assistant Instructor Editor
Communications Manager
6 Yearsyrs
Medical Assistant Specialist Credit Analyst
Relationship Manager
6 Yearsyrs
Specialist Consultant Account Manager
Client Services Manager
7 Yearsyrs
Specialist Operation Supervisor Customer Service Manager
Call Center Manager
6 Yearsyrs
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Do you work as a Guest Services?

Help others decide if this is a good career for them

Average Length of Employment
Guest Services 2.0 years
Greeter 1.2 years
Top Careers Before Guest Services
Cashier 18.8%
Internship 6.6%
Server 5.5%
Volunteer 4.0%
Hostess 3.6%
Manager 3.2%
Supervisor 1.9%
Assistant 1.8%
Top Careers After Guest Services
Cashier 14.4%
Server 7.8%
Internship 4.8%
Manager 3.3%
Volunteer 3.0%
Hostess 2.5%
Assistant 2.2%

Do you work as a Guest Services?

Guest Services Demographics

Gender

Female

54.5%

Male

32.5%

Unknown

13.0%
Ethnicity

White

60.4%

Hispanic or Latino

19.0%

Black or African American

10.8%

Asian

6.2%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

61.0%

French

10.9%

Portuguese

3.3%

German

3.2%

Chinese

3.0%

Mandarin

2.5%

Italian

2.5%

Japanese

2.3%

Arabic

2.2%

Russian

1.8%

Cantonese

1.2%

Korean

1.1%

Polish

0.9%

Vietnamese

0.7%

Hindi

0.6%

Tagalog

0.6%

Croatian

0.6%

Swedish

0.5%

Dutch

0.5%

Turkish

0.4%
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Guest Services Education

Schools

University of Phoenix

14.7%

University of Central Florida

9.5%

Arizona State University

8.5%

Valencia College

7.8%

University of South Florida

5.1%

Florida International University

4.6%

Miami Dade College

4.4%

Florida State University

4.2%

University of Nevada - Las Vegas

3.9%

University of North Texas

3.8%

College of Southern Nevada

3.7%

New Mexico State University

3.5%

Pennsylvania State University

3.5%

The Academy

3.4%

Johnson & Wales University

3.3%

Ohio State University

3.3%

Georgia State University

3.3%

San Diego State University

3.3%

San Francisco State University

3.2%

University of Houston

3.2%
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Majors

Business

23.6%

Health Care Administration

6.8%

Communication

6.4%

Hospitality Management

6.3%

Psychology

6.3%

Criminal Justice

6.0%

Medical Assisting Services

4.7%

Nursing

4.4%

Marketing

3.8%

General Studies

3.8%

Accounting

3.6%

Kinesiology

3.5%

Management

3.3%

Liberal Arts

3.1%

Graphic Design

2.6%

Biology

2.5%

Education

2.4%

English

2.4%

Cosmetology

2.4%

Political Science

2.1%
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Degrees

Bachelors

41.5%

Other

30.7%

Associate

14.4%

Masters

5.8%

Certificate

4.4%

Diploma

2.1%

License

0.7%

Doctorate

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$31,000
View Detailed Salary Report
$20,000
Min 10%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$50,000
Max 90%
Best Paying Company
Carnival
Highest Paying City
Anchorage, AK
Highest Paying State
Alaska
Avg Experience Level
1.9 years
How much does a Guest Services make at top companies?
The national average salary for a Guest Services in the United States is $31,815 per year or $15 per hour. Those in the bottom 10 percent make under $20,000 a year, and the top 10 percent make over $50,000.

Real Guest Services Salaries

Job Title Company Location Start Date Salary
Director of Guest Services Hilton Worldwide New York, NY Sep 11, 2016 $84,926
Guest Services Director El Conquistador Partnership LP Fajardo, PR May 08, 2015 $71,677
Director of Guest Services Jolly Tinker, Inc. New York, NY Mar 02, 2010 $70,000
Director of Guest Services Hilton Hotels Corporation New York, NY Jul 26, 2010 $63,451
Guest Services Director Hillsboro Club, Inc. Hillsboro Beach, FL Oct 31, 2010 $58,000
Guest Services Director MDM Hotel Group Ltd./Miami Dadeland Marriott Hotel Miami, FL Sep 29, 2008 $58,000
Director of Guest Service RPH Hotels 51St. Street Owner, LLC New York, NY Oct 01, 2010 $49,000
Director of Guest Services MDM Hotel Group, Ltd. Miami, FL Dec 08, 2010 $48,214
Director of Guest Services Waterford Hotel Group, Inc. Groton, CT Sep 20, 2013 $46,717 -
$50,000
Director of Guest Services Laxminarayan, Inc. Baytown, TX Jan 15, 2011 $31,283
Guest Services Madden Resorts Brainerd, MN Apr 10, 2015 $20,348
Guest Services Madden Resorts Brainerd, MN Apr 01, 2016 $20,014

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Top Skills for A Guest Services

  1. Customer Service
  2. Guest Satisfaction
  3. Front Desk
You can check out examples of real life uses of top skills on resumes here:
  • Worked efficiently and quickly with customers and provided exceptional and timely customer service.
  • Coordinate transference of reservations throughout all six hotel properties, ensuring guest satisfaction during initial stages of renovation.
  • Worked at the front desk in a demanding high-paced environment -Greeted homeless individuals and provided assistance with information -Received outstanding Volunteer Award
  • Maintain a safe environment within corporate policy.
  • Scheduled appointments- Answered phone calls- Keeping up the cleanliness of the salon- inventory-Ordering new products-selling products

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Top 10 Best States for Guest Services

  1. Hawaii
  2. Nevada
  3. Alaska
  4. North Dakota
  5. Wyoming
  6. Washington
  7. Colorado
  8. Maine
  9. Vermont
  10. District of Columbia
  • (68 jobs)
  • (78 jobs)
  • (23 jobs)
  • (32 jobs)
  • (27 jobs)
  • (209 jobs)
  • (223 jobs)
  • (39 jobs)
  • (14 jobs)
  • (38 jobs)

Top Guest Services Employers

Jobs From Top Guest Services Employers

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